MARY M. SOSA  

 
P R O F E S S I O N A L P R O F I L E 
Executive  level  assistant  with  4+  years  of  inside  sales  support  experience  in  the  Lumber  field.  10+  years  of  sales  experience 
ranging  from Retail Sales to B2B Sales.  Highly self-motivated, energetic, proactive, and extremely detail oriented.  A master in the 
Art  of  Customer  Service  and  Executive  Support.  I  approach  Inbound  Sales  with  the  strategy  of  being  a  helpful and informative 
guide  to  the  buyer  by  identifying  their  needs  and  aligning  them  with  the  right  product  or service.  I strive daily to anticipate and 
address  the  needs of my outside sales team before they have been vocalized. My personal goal is to work remotely for a company 
with a focused and driven mission plan. I am flexible, willing to travel, and become fluent in product knowledge quickly. 
 
 

CONTACT EXPERIENCE
   
+1-707-623-2300  INSIDE SALES SUPPORT REPRESENTATIVE 
  General Woodcraft Inc. / Cotati, CA / Oct. 2015 – Present 
[email protected]   

  Inside Sales Support to the Western Regional Sales Manager and two California 
Santa Rosa, CA   Territory Reps. for a stocking distributor of premium exterior cladding, decking, and 
  exotic hardwood timbers, with specialty in FSC certified hardwood species.   
● Answer all inbound sales calls and emails from lumber yards, 
linkedin.com/in/mary-sosa-0
homeowners, contractors, and/or architects daily. Provided stock and 
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price checks, milling estimates, project quotes, and all other technical 
 
product information. Actively gathered data regarding customer needs 
and linked customers to the appropriate outside sales team. 
EDUCATION ● Processed sales orders, invoicing, purchasing, returns, credit memos, 
BOL’s, and handled the daily logistics schedule. 
  ● Built positive relationships with key decision makers and provided 
ENGLISH MAJOR/TECHNICAL  optimal service to fulfill the needs of sales agents and project managers. 
WRITING    
CUSTOMER SERVICE MANAGER 
Sonoma State University 
Snow Lotus Inc. / Santa Rosa, CA / April 2012 – September 2015 
and 
Chico State University   
  Customer Service Rep. and Office Manager for an Essential Oil and Aromatherapy 
GENERAL EDUCATION   Manufacturer. 
● Handled all inbound sales calls, emails, internet orders, retail order, and 
Santa Rosa Junior College 
maintained and managed sales and customer care of all wholesale 
 
accounts. 
 
● Processed orders, invoicing, seminar registrations, product inquiries, 
opened wholesale accounts, maintained inventory of all stock, supplies, 
and raw materials. Purchasing, Accounts Receivable, Shipping and 
KEY SKILLS Receiving.  
● Sales support to all outside sales reps. 
● Created an innovative solution and strategy to transform selling methods 
 
in order to match the purchasing behaviors of customers in the holistic 
● Customer Service 
  arena. 
 
● Product Knowledge 
  CUSTOMER SERVICE REP/INVENTORY CONTROLLER/SALES SUPPORT 
● Records Management  Immecor Corporation/Santa Rosa, CA / 1995 to 2000 ; 2011 - 2012 
   

● Advanced Written and Verbal  Started as an Administrative Assistant, moved in Inventory Controller/RMA 
Communication  Specialist, and then Warehouse Manager Assistant for an ISO certified custom 
  computer and data center server manufacturer. 
● Time Management  ● Handled all incoming calls and retail sales. Carefully conducted an intake 
  of the customer computer needs, provided product suggestions, 
● Attention to Detail  Assisted customers in maximizing the possibilities of their purchase by 
  encouraging expansive thinking.  
● Advanced computer and  ● Entered orders, invoicing, managed inventory, processed returns, 
Software knowledge  inspected parts, and pulled for orders. Prepared all shipping documents. 
  ● Scheduled domestic and international shipments. Created spreadsheets 
● Rapport Building   and provided technical writing services. 
 
 

MARY M. SOSA  

 
  EXPERTISE EXPERIENCE -CONTINUED-  

   
● MS Office Suite: Excel, Word  RETAIL SALES/SERVER/TOUR GUIDE 
  Korbel & Bros., Inc. / Guerneville / May 2015 – June 2016 
● Hubspot CRM   
  Worked on site for Korbel as a tour guide and server in the tasting room. Escorted 
● Outlook, Gmail, Windows Mail  many groups of visitors from all over the world on tour of scenic grounds and the 
  historic champagne cellars recounting the fascinating origins of the 130 year old 
● Microsoft Dynamics GP  company and explaining the Champagne process. Provided tastings to groups, 
  describing the various types of Champagne offered by Korbel and what flavors are 
● Dropbox and Google Docs  associated in each type. Helped customers identify which foods go well with each 
  type of Champagne from a flavor stand point. 
● Nitro, Adobe Reader, Win Zip  ● Completed tours within allotted time frames to keep business flow 
  moving on schedule. 
● Teams, Skype, Teamviewer  ● Increased sales of Korbel Champagne and three levels of the wine club.  
  ● Consistently met my weekly wine clubs sales quotas. 
   
 
HISTORY OF TASKS SALES ASSOCIATE 
NOBLE DESIGNS / Healdsburg / April 2003 –2013 
INSIDE SALES SUPPORT   
  Provided exceptional customer service and direct sales of semi-precious stone and 
ADMINISTRATIVE ASSISTANT 
fine jewelry in a high end retail market.   
  
INVENTORY MANAGEMENT  ● Supported sales by following current trends in the jewelry industry to 
  ensure those products were stocked to keep in time with the trends. 
EMPLOYEE TRAINING  ● Provided product information to the consumer to proactively show 
  transparent resource practices.   
WRITTEN COMMUNICATION  ● Consistently met daily sales goals and established relationships to 
  ensure positive word of mouth advertising and repeat customer 
DOCUMENT MANAGEMENT  business.  
  ● Introduced the owner to the concept of expanding sales by selling the 
SHIPPING AND RECEIVING  idea of creating a website for internet sales. 
 
● Handled cash sales, credit card sales, invoicing, POs, store displays, and 
CRM TRACKING AND SUPPORT 
 
inventory. 
LOGISTICS MANAGEMENT  
 
INVOICING, AR/AP, RETURNS 
 

REFERENCES P R O F E S S I O N A L D E V E L O P M E N T  
   
HOPE SHELDON  EXCEPTIONAL CUSTOMER SERVICE TRAINING PROGRAM 
Sales Support Team Mgr.  Pryor Learning Solutions 
General Woodcraft Inc, CT.  2004 – Santa Rosa, CA 
+1 860-326-4234   
[email protected]  CORPORATE TEAM BUILDING SEMINAR 
  Challenge Sonoma 
2005 – Occidental, CA 
PERRY ALIBRIO 
Western Regional Sales Mgr.   
INBOUND SALES FUNDAMENTALS 
General Woodcraft Inc, Cotati  Hubspot Academy 
+1 707-794-0510  2020 – Cotati, CA 
[email protected]   
 
DOUG CHUI 
Operations 
International Wood Products, CA 
+1 707-433-3313 
[email protected]