PRODUCTION AND OPERATIONS MANAGEMENT

UNIT I

1. A sub system of the larger production system where a portion of the output is monitored for
feedback signals to provide corrective action if required. It is called as …….
a) System
b) Control system
c) Operations system
d) Conversion system
2. Specialisation of Labour in manufacturing by Adam Smith. It was in the year….
a) 1774
b) 1775
c) 1776
d) 1778
3. Scientific Management time study and work study developed; dividing planning and doing of
work was given by………
a) Adam Smith
b) Frank B. Gilbreth
c) Charles Babbage
d) Fredrick W Taylor
4. Scheduling techniques of employees, machines, jobs in manufacturing was given by …….. in the
year ……….
a) 1915 Henry L Gantt
b) 1931 W A Shewart
c) 1901 W A Shewart
d) 1901 Henry L Gantt

5. Which kind of labour force is required in case of Jobbing Production?

a) Highly Skilled
b) Semi skilled
c) Unskilled
d) Any of the above

6. Which of the following is not the characteristic of Project Production?

a) Continuous flow of material
b) Highly mechanized material handling
c) Virtually zero manufacturing cycle time
d) All of the above

7. Operations Management is a ___________________ process.

a) Translation
b) Transformation
 c) Transaction
d) Transition
8. In the craft era there were 3 types of operations process; job shop, batch process and
_____________?
a) Complex project
b) Assembly line
c) Mass process
d) Simple project
9. Before World War II the focus of ‘scientific management’ was based on the …………in
the manufacturing sector
a) Macro environment
b) micro-environment
c) political environment
d) economic environment
10. The concept of Scientific Management led to the development of ……………… study.
a) Time
b) Motion
c) a & b
d) work
11. The Toyota production system is now being implemented in many western companies,
usually under the names of ……………… or World Class Manufacturing program.
a) Mass production
b) Job production
c) Batch production
d) Lean production
12. The ………………view perceives Operations Management as a system that is involved
with the manufacture and production of goods and services.
a) Modern
b) traditional
c) generic
d) none of the above
13. The ……………… view perceives Operations Management as a system designed to
deliver value.
a) Modern
b) traditional
c) generic
d) none of the above
14. Operations Management designs and manages the ……………… for manufacturing
goods and delivering services.
a) value chain
b) production
c) inventory
d) warehousing
15. The concept of ……………… customer has profoundly changed Operations
Management thinking.
a) External
b) Internal
c) Loyal
d) None of the above

16. ……………… is a measure of the extent the product, when properly used, is able to
accomplish the intended feat.
a) Features
b) Size
c) Shape
d) Functionality
17. The element in the value equation that is of primary importance is often called the
……………

a) order winner
b) profit
c) value
d) none of the above

18. The primary role of the operations manager is to accomplish the ……………….mission
as best as possible.
a) Customer satisfaction
b) Employee satisfaction
c) Department’s
d) None of the above
19. ……………..decisions refer to the ‘hardware’ of organizations.
a) Structural
b) Systematic
c) Strategic
d) None of the above
20. Infrastructural decisions are the …………….of operations.
a) Hardware
b) software
c) primary
d) secondary
21. The firm’s strategic positioning and its ……………… segmentation decisions to a large
extent determine the manufacturing and operations strategy.
a) Market
b) Geographic
c) Demographic
d) None of the above
22. Decisions about people and the organization of the operations function interact
significantly with both structural and ……………… decisions.
a) Strategic
b) Corporate
c) Managerial
d) Infrastructural
23. The effectiveness of operational planning and budgeting is driven by the level of
……………… between these two areas.
a) co-operation
b) agreement
c) management
d) none of the above
24. What type of process would a wheel plant be most likely to use?
a) Continuous flow
b) Project
c) Job shop
d) Flow shop
 25. Process selection is primarily considered during.
a) Planning
b) Organizing
c) Leading
d) Controlling

26. What type of process would a pharmaceutical plant be most likely to use.

a) Continuous
b) Project
c) batch
d) Flow shop

27.The type of operation being carried out by an organization depends upon:

a) Demand
b) Degree of standardization
c) Volume of output
d) Both b & c

28. Repetitive processing results …..

a) Partially customized
b) Highly customized
c) Highly standardized
d) None of the above

29. The inputs to a transformation process include all of the following except

a) Men
b) Material
c) Machine
d) Inventorty
30. Job shop and batch processing are differentiated on the basis of:

a) Job requirements
b) Volume of output
c) Degree of standardization
d) Both b & c

31. Automation results in :

a) Reduction in time
b) Results in reduction in variable cost
c) Increases productivity
d) All of the above

32. What are the two basic types of production systems?

a) Automated and manual Intermittent

b) Normal and continuous process
c) Intermittent and non-intermittent process
d) Continuous process and batch

33. Process layout is used for

a) Continuous
b) Intermittent processing
c) Repetitive processing
d) Mass production

34. What type of process would a paper mill be most likely to use?

a) Continuous flow
b) Project
c) Job shop
d) Flow shop
35. Which of the following is not a type of operations?

a) computers production
b) storage/transportation
c) entertainment
d) all the above involve operations

36. Technology choices seldom affect:

a) Costs.

b) Productivity.

c) Union activity.

d) quality.

37. A product performing consistently refers to which of the following dimensions of quality:

a) Safety
b) Conformance
c) Durability
d) Reliability

38. Measurements taken at various points in the transformation process for control purposes are
called:

a) plans
b) directions
c) controls
d) Feedback
39. Which of the following would not be an operations activity in a fast-food restaurant?

a) Advertising new salad dishes

b) Purchasing tomatoes
c) Planning the layout of the serving areas
d) Cooking paneer palak and dal makhani

40. The responsibilities of the operations manager are:

a) planning, organizing, staffing, procuring, and reviewing

b) planning, organizing, staffing, directing, and controlling
c) forecasting, designing, planning, organizing, and controlling
d) forecasting, designing, operating, procuring, and reviewing
 Unit II

1. Product layout is preferably used for:

a) Repetitive processing
b) Intermittent processing
c) Both (a) and (b)
d) Neither (a) nor (b)
2. The most significant advantage of U-shaped layout is:
a) Cost minimization
b) Easy handling of process
c) Increased flexibility in work
d) All of the above
3. The goal of motion study is to achieve:
a) Cost minimization
b) Maximum efficiency
c) Profitability
d) All of the above
4. Location decisions are viewed primarily as part of:
a) Marketing strategy
b) Growth factors
c) Financial aspect
d) Both (a) and (b)
5. Regional factors for location planning include all of the following except:
a) Raw materials
b) Markets
c) Labor considerations
d) Attitudes
6. Which one of the following would not generally be classified under the heading of
transformation?
a) assembling
b) teaching
c) staffing
d) farming
7. What name is often given to processes which involve the manufacture of a unique item
from beginning to end?
a) Jobbing processes
b) Continuous processes.
c) Lean production processes.
d) Batch processes.
8. Product design and process selection are examples of _______ decisions.
a) financial
b) tactical
c) system design
d) system operation
9. Which of these layouts is most suitable for processing sugar from sugar beets or sugar
cane?
a) process-oriented layout
b) fixed-position layout
c) focused factory
d) product-oriented layout
10. Production systems with customized outputs typically have relatively:
a) high volumes of output
b) low unit costs
c) high amount of specialized equipment
d) skilled workers
11. ………… involves deciding the quantity of products to be produced and cost involved in
it on the basis of sales forecast.
a) Estimating
b) Routing
c) Scheduling
d) Loading
12. ……………. Means determination of path on which manufacturing operations will
travel, establish sequence of operations to be followed in manufacturing a product.
a) Estimating
b) Routing
c) Scheduling
d) Loading
13. It involves fixing priorities for each job and determining the starting time and finishing
time for each operation.
a) Estimating
b) Routing
c) Scheduling
d) Loading
14. It means deciding which job to be assigned to which work center Or machine.

a) Estimating
b) Routing
c) Scheduling
d) Loading
15. ……….. is the part of production control that translates the paper work into actual
production in accordance with the details worked out under routing and scheduling.
a) Dispatching
b) Expediting
c) Inspection
d) None of the above
16. ……… ensure that the work is carried out as per the plan and delivery schedules are met.
a) Dispatching
b) Expediting
c) Inspection
d) None of the above
17. ………….. is the process of examining an object for identification or checking it for
verification of quality and quantity.
a) Dispatching
b) Expediting
c) Inspection
d) None of the above
18. ……….involves product planning and development , forecasting, planning plant location
and layout.
a) Pre planning
b) Active planning
c) Passive planning
d) None of the above
19. ……….. involves planning for quantity, determination of product-mix, routing,
scheduling, material planning, process planning, capacity lanning and tool planning
a) Pre planning
b) Active planning
c) Passive planning
d) None of the above
20. In which phase of ppc the data is collected and recorded to make comparision with
present level of performance?
a) Action phase
b) Planning phase
c) Control phase
d) None of the above
21. These charts depict the progress of the jobs as they pass through various work centers.
a) Load charts charts
b) Workload charts
c) Scheduling charts
d) Machine load charts
22. …….. involves manufacture of products to meet specific customer requirements of
special orders.
a) Job order
b) Batch
c) Mass
d) intermittent
23. LoB means
a) Line on back
b) Lack of Balance
c) Line of Balane
d) None of the above
24. ……. Is the process of developing, analyzing and maintaining a preliminary, approximate
schedule of the overall operations of an organization.
a) MRP
b) MPS
c) CRP
d) Aggregate planning
25. Aggregate production planning is also called as
a) Sales and operation planning
b) Schedule planning
c) Workload planning
d) Machine load planning
26. Which one is not the variable of basic production planning strategies?
a) Workforce size
b) Utilization of workers
c) Inventory size
d) Operating cost
27. .............. is defined as the time phase of loading which decides the duration of time for a
certain defined work as well as sequence in which the work will be done.
a) Scheduling
b) Planning
c) Controlling
d) Monitoring
28. It schedules the order scheduling forward using the basic start date or the scheduled start
date while including all operations and times to determine the finish date.
a) Forward scheduling
b) Backward scheduling
c) Scheduling today
d) Capacity requirements only
29. ………… schedules the order backward using the basic finish date or the scheduled
finish date while including all operations and times to determine the start date.
a) Forward scheduling
b) Backward scheduling
c) Scheduling today
d) Capacity requirements only
30. ……… schedules the order forward using today’s date while including all operations and
times to determine the finish date.

a) Forward scheduling
b) Backward scheduling
c) Scheduling today
d) Capacity requirements only
31. It schedules the order based on requirement of the production system.

a) Forward scheduling
b) Backward scheduling
c) Scheduling today
d) Capacity requirements only

32. ………… is a statement of what will be made, how many units will be made and when
they will be made.
a) MPS
b) MRP
c) CRP
d) RRP
33. Work design components are
a) Job design and work measurement
b) Job design and work sampling
c) Method analysis and work sampling
d) Method analysis and work measurement
34. ……… may be defined as the science of eliminating wastefulness resulting from ill-
directed and inefficient motions.
a) Work study
b) Method study
c) Work sampling
d) Time study
35. The …… is a drawing indicating the paths of men, materials, or components on a scale
plan of the work area, department or factory.
a) SIMO chart
b) Process chart
c) String diagram
d) Flow diagram
36. Performance Rating is measured as
a) PR = observed performance
--------------------------- + 100
Standard performance

b) PR = observed performance
--------------------------- X 100
Expected performance

c) PR = actual performance
--------------------------- X 100
Standard performance

d) PR = actual performance
--------------------------- + 100
Standard performance
37. PMTS means

a) Pre motion time system

b) Predetermined motion time system

c) Predetermined measurement time system

d) Pre measurement time system

 38. Which of the following is not a benefit of using models in decision-making?

a) They provide a standardized format for analyzing a problem.

b) They serve as a consistent tool for evaluation.
c) They are easy to use and less expensive than dealing with the actual situation.
d) All of the above are benefits.

39. Two widely used metrics of variation are the __________ and the _________.

a) mean; standard deviation

b) productivity ratio; correlation

c) standardized mean; assignable deviation

d) randomized mean; standardized deviation

40. Moving from the aggregate plan to a master production schedule requires

a) rough cut capacity planning

b) sub-optimization

c) disaggregation

d) strategy formulation
 Unit III

I
1. A ……..chart is used to graphically summarize and display the relative importance of the
differences between groups of data.
a) Pareto
b) Schedule
c) Gantt
d) Shewart chart
2. Reduced variation makes the process more predictable with process output closer to the
desired or ……………… value.
a) High
b) Low
c) Nominal
d) Real
3. A …….. is a form used to record the frequency of occurrence of certain product or service
characteristic related to quality.
a) Graph
b) Schedule
c) Gantt Chart
d) Checklist
4. Line graphs represent data sequentially with ……………… connected by line segments to
highlight trends in the data.
a) Data points
b) Symbols
c) Serial points
d) All of the above
5. What is not a type of Automation?
a) Fixed automation
b) Flexible automation
c) Programmable automation
d) Process automation
6. Which one is not an advantage of automation?
a) Increased productivity
b) Reduced production cost
c) Reduced maintenance requirements
d) Loss of expertise
7. CAE means
a) Computer aided Engineering
b) Controlled aided electronics
c) Computer allied electronics
d) Controlled allied engineering
8.