New Tenant Orientation

New Tenant Orientation
Mission Statement
Ridgeline Realty LLC strives to provide affordable rental properties with exceptional service in
an effort to provide an enjoyable living experience for all our tenants.
At Ridgeline Realty LLC we promise to:
 Return all phone calls within 24 business hours
 Complete all maintenance issues and repairs efficiently, quickly, and courteously
 Consistently improve the aesthetic look of any property we manage
 Maintain affordability in rental rates
 Provide exceptional service and support to residents
What Is a Lease?
A lease is a legal contract between the landlord and tenant. When you lease a home from us,
this is what you can expect. At the commencement of your tenancy…
The landlord (Us) will provide a home that is clean, sanitary, in good cosmetic shape, and in
good working order. The landlord will continue to keep the home in good working order and
abide by the terms in the lease throughout the length of your tenancy.
The tenant (You) is responsible for keeping the home in good condition by practicing good
housekeeping habits, including to prevent leaks, mold growth, rodents, and pests, treating the
property with care to avoid preventable damage or maintenance needs, reporting maintenance
issues in a timely manner, paying rent when it is due, and abiding by the terms of the lease
throughout the length of your tenancy.
Maintenance
Please call us promptly with any maintenance requests. Your home has been thoroughly
cleaned and inspected for any maintenance issues prior to your taking occupancy. However, we
do not live in the home and therefore will not be aware when you have a future maintenance
concern unless you tell us. It is 100% your responsibility to report maintenance issues.
Here is a list of items we want to know about immediately:
1. Mold (within 48 hours)
2. Drippy faucets, drippy pipes, or “running” toilets (within 48 hours)
3. Moisture where there should be none (roof, under the sink, etc.)
Your Repair Responsibility

Mold (from living conditions): Mold will grow if given the opportunity. Keep your home clean
and dry, with adequate ventilation and air movement. This means making sure all rooms
receive heat and airflow on a consistent basis. Immediately clean up any sign of mold or mildew
growth to prevent damage to the building. This includes behind furniture, in windows, in
corners of walls, etc.
(Some) Leaks: You are responsible for leaks caused by misuse or neglect (such as knocking
drain lines loose). Report all leaks immediately, as they can become a very big problem very
quickly.
Faucets/knobs: Faucets and knobs can break easily if not handled properly.
Broken windows, blinds, doors, glass, locks, or any other damage caused directly/indirectly by
you or your guests.
Light bulbs: These are your responsibility to replace.
Batteries: It is your responsibility to keep your smoke detector and carbon monoxide detector
in working order by replacing the batteries on a regular schedule.
Clogged toilets, bathtubs, sinks, and other drains.
Unreported repair needs that lead to preventable damage, such as:

 Mold: Once again, mold and mildew will grow if given the opportunity. It is your
responsibility to prevent mold and mildew and to clean it up at the first sign to avoid
costly liability. If you do not kill mold and mildew immediately, it will continue to spread,
leading to damage, damage that could have been prevented, therefore making you
liable for the repair.
 Rot/damage from leaks: It is your responsibility to report all drippy faucets and pipe
leaks within 48 hours. Non-reported leaks lead to damage that could have been
prevented, therefore making you liable for the cost to repair the damage.
What is Emergency Maintenance?

An emergency maintenance problem is something that if not taken care of IMMEDIATELY will
cause significant damage. Emergencies usually involve water or fire. If it involves fire, call 911.
When is Rent Due?

Rent is always due on the 1st of every month. Rent payments must be paid in full at all times to
avoid a late fee. Past balances are considered rent due. For example, if you owe a balance in
addition to rent, on the 1st the full amount is due, with the payment being applied first to the
previous balance. To further break this down, if on June 15th you were billed $41.50 for a
maintenance repair you were responsible for, and on July 1st you only paid your regular rent
payment, your rent payment would be considered $41.50 short.
Paying Rent on Time is a BIG DEAL. No excuses.

Rent is due on the 1st of each month, and it is solely your responsibility to be sure your rent
gets to us in time. You will need to plan ahead to be sure you pay your rent on time. We
understand that sometimes you may need a little more time; therefore, we give an additional 9
days’ grace period each month for instances when you cannot pay by the 1st.
If you do not pay your rent by the 5th of the month, this is what to expect:
 On the 10th, $10 will be added to your total due.
 On the 10th, you will be given Eviction Notice, at which time you have 3 days to pay
your rent and late fees in full, or you will have to move.
 On the 11th, an additional $10 will begin accruing each day until your rent is paid in full.
 By the 15th, if we have still not received your rent payment and late fees, you will be
evicted.
What’s Going to Happen if You Are Late with Rent

 It gets expensive! Plan ahead to avoid costly late fees.
 Eviction will be filed on you immediately.
 When you are evicted, it goes on your permanent record, and it will be extremely
difficult to find another home to rent.
 When you are evicted, you are billed for our attorney's costs.
 When you are evicted, you create a substantial monetary judgment against you, which if
remains unpaid is sent to a collection agency and affects your credit and credibility.
Policies
Your lease outlines our policies in detail, so please be sure to become familiar with them to
avoid a phone call or worse, termination of your tenancy. Below are the policies that we would
especially like you to remember.
No Smoking
One of the reasons you were chosen as a tenant is because you do not smoke. We do not allow
smoking in any rental or within 20 feet of our buildings. Smoke permeates and damages
ceilings, carpets, walls, and floor coverings. You will be held liable for any smoke-related
damage within the rental.
No Pets
Pets are not allowed without written approval from the landlord and are subject to additional
fees. If you intend to hide a pet within your unit, please reconsider to avoid causing your own
eviction.
Window Coverings
Bed sheets or other similar objects may not be used as curtains or window coverings. Broken
blinds must be replaced immediately. If we notice your blinds are broken, we will hire a
contractor to install new ones at your expense.
Decks/Balconies
Decks/balconies must remain clear of debris, garbage, bicycles, toys, furniture, tarps, and other
clutter. Do not use your balcony as storage or to dry clothes. Decks/balconies are meant for
your enjoyment. A barbecue, lawn furniture, and small plants are the only acceptable items.
Failure to abide by this policy will result in termination of your tenancy.
Guests
Please limit your guests to 1-3 per day.
Noise Levels
Out of respect for your neighbors, please keep all noise to a minimum. Your neighbors are
entitled to the quiet enjoyment of their home at all times.
Parties
Loud parties are not allowed.
Occupancy
Occupancy is limited to ONLY the people we listed on the lease agreement. If you decide to get
a roommate after you move in or you have a guest staying for more than 14 consecutive days,
you must notify us, and they must fill out an application and go through our approval process.
All occupants must meet our screening standards. Keep in mind there is an occupancy limit for
the home you rent.
Notice to Vacate
When you decide to move, remember to first take a look at the terms in your rental agreement
or lease for how to proceed. If you are on a month-to-month rental agreement, you must give a
minimum of 20 days’ written notice before the end of the month. If you have a lease, you must
give a minimum of 30 days’ written notice before the expiration of your lease.
We hope this presentation has helped clarify any questions you may have had. Thank you for
your tenancy and congratulations on your new home!

New Tenant Orientation

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New Tenant Orientation

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What is a lease and what does it entail?

What are the tenant's responsibilities for maintenance and repairs?

New Tenant Orientation

Your Repair Responsibility

Unreported repair needs that lead to preventable damage, such as:

What is Emergency Maintenance?

When is Rent Due?

Paying Rent on Time is a BIG DEAL. No excuses.

What’s Going to Happen if You Are Late with Rent

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