Office Management
Skill Based Elective - I (Semester – III)
Communication & Interpersonal Skills
Unit I Basic Communication
Communication as Sharing - Context & Medium of Communication - Barriers to Communication -
Characteristics of Communication: Accuracy, Brevity, Clarity and Appropriateness
Unit II Listening
Needs & Advantages of Listening - Active & Passive Listening - Elements of Active Listening
Coherence of Listening with Reading - Coherence of Listening with Speaking
Unit III Speaking
Features of effective Speech - Role Play - Conversation building - Topic Presentation - Group
Discussions – Ascent Neutralization.
Unit IV Reading
Comprehension of Technical and Non-Technical Material – Skimming- Scanning- Inferring Guessing -
Developing Vocabulary -Predicting and Responding – Group Practicing
UNIT V Writing
Writing Effective Sentences- Cohesive Writing - Clarity and Conciseness in Writing - Resumes & Job
Applications - Report Writing – Formal / Informal Reports - Letter Writing – Formal & Informal-
Memoranda - Notice / Instruction - Business letters
References
Basic Communication Skills - By P.Kiranmai Dutt & Geetha Rajeevan , 2000
Business Scenarios – By Heidi Schultz,Ph.D., 2005
Skill Based Elective - II (Semester – IV)
Office Management Tools
Unit I
Computer Fundamentals
Computer & Operating system fundamentals - Ms-Dos, Ms-Windows & Linux - Role of OS in software
industry - Components of a computer system - Input & Output Devices - Memory Handling- Storage
Devices.
Unit II
MS-Word
Introduction to Ms-Word & User Utilities - Exploring Template & Formation of Documents - Table
handling - Mail Merge & Print Process- Handling Multi lingual Mode – Tamil / Hindi Versions.
Unit III
MS- Excel & MS- Power Point
Introduction to Spreadsheet.- Exploring the Workbook Window - Formatting Cells/Worksheet -
Working with Formula, Function & Charts - Filtering Data & Printing a Presentation- Introduction to
MS-Power Point - Creating Templates – Font & Color Editing – Adding Multi media effects –
Consolidating Presentation using Ms-Power Point.
Unit IV
Accounting Packages
Introduction to Accounting Packages – Need & Advantages – Tally – Tally Overview – Accounting
through Tally – Reports using Tally – Introduction & Overview of other Accounting Packages
Unit V
Case Study on customized tools & Run time Methodologies
References:
MS-Office & Internet By Alexis Leon , 2002
Tally Graduate, Tally Solutions Private Limited, Chennai, 2006
(www.tallysolutions.com)
Skill Based Elective – III (Semester – V)
Office Management
Unit I
Office – Meaning – Activities - Management – Meaning - Principles of management - Office
management – Meaning - Elements of office management - Functions of office management
Unit II
Office - Organization and administration - Office organization– Definition, Characteristics & Steps -
Types of organization - Charts and manuals - Office layout - Flow of work - Functions of an office
administrator.
Unit III
Office record management - Importance - Filing Essentials - Classification and arrangement of files -
Modern methods of filing - Modern filing devices - Indexing system.
Unit IV
Office communication - Correspondence and report writing - Meaning of office communication &
mailing - Difference between centralized and decentralized correspondence - Meaning and
procedure of inward and outward mailing - Form letters – Meaning, Principles, Factors to be
considered in designing office forms - Types of reports Report writing and precise writing.
Unit V
Case Study on customized tools & Run time methodologies.
References:
Fundamentals of Office Management – By J.P.Mahajan , Office Management – By S.P.Arrora, 2000
Skill Based Elective - IV (Semester – V)
Principles of Management
Unit - I
Introduction
Definition – Management - Management as Science concept - Management Pctice – Technical, Human
and Conceptual Requirements - Principles of Management - Nature of Managerial Job - Managers vs.
Entrepreneurs - Managers vs. Leaders - Guidelines for Managerial Excellence and success.
Unit II
Management Theory
Schools of Management - Management Pctice - Planning - Organizing & Coordinating – Controlling -
Management Process - Universality of Management.
Unit III
Management Planning
Objectives & Nature of objectives - Types of Plans - Strategy and tactics - Implementation of Plans -
Resistance to plans - Standards & Budget - MBO –SWOT - Management by Exception
Unit IV
Organizational Structure
Organizational Structure and Design - Authority and Responsibility - Relationships - Delegation
Informal Organizations - Decision making - Styles of Decision Making - Conflict Management
Unit V
Case Study
Case Studies using customized tools & Run time Methodologies.
References
Fundamentals of Management – By Stephen P. Robbins and David A. Decenzo, 2004
Management Concepts and Strategies – By J.S.Chandan. 2001
Skill Based Elective - V (Semester – VI)
Human Resource Management
Unit I
Structure & Functions
Human Resource Management: Meaning, Nature, Objectives, Scope and Functions the Philosophy and
Policy of the HRM - Department Structure and Functions –Managerial and Operating Functions –
HRM as a Profession –Environmental Influence of HRM.
Unit II
HR Planning
Human Resource Planning: Manpower Planning – Strategy consideration of Planning –Job Analysis –
Job Specification – Job Description – Approaches to Job Design – Job Simplifications – Job
Enlargement – Job Rotation – Job Enrichment – Absenteeism and Labour Turnover. Recruitment &
Selection: Recruitment Policy - Problems - Source of Recruitment – Recruitment Practices in India –
Selection – Placement and Induction –Promotions and Transfers – Demotions and Separations.
Unit III
Training & Development
Training & Development: Training – Need and Importance – Steps in Training Programme –
Evaluation of Training Programmes – Concept of Management Development Programme –
Techniques of Training and Development – Group Discussion- Conferences and Seminar – Case
Studies – Role Playing – Business Games – Sensitivity Training – Stages of Career Development.
Unit IV
Compensation planning
Wage & Salary Administration: Compensation Plan – Job Evaluation – Individual – Group – Incentives
– Bonus – Fringe Benefits – Performance Appraisal – Meaning - Need and Importance – Objectives –
Methods and Modern Techniques of Performance Appraisal – Requisite of Good Appraisal Plan –
Problems in Performance Appraisal.
Unit V Case Studies.
References
Personnel Management - By C.B. Memoria, 2003
Personnel Management & Industrial Management - By Tripathi, 2000
Human Resource Management -By Gary Dessler, 2000
Skill Based Elective - VI (Semester – VI)
Organizational Behaviour
Unit I
Evaluation of Management Theory – Scientific, classical theory – Behavioral school – Hawthorne
experiments – Systems Approach – Management roles – Management skills – Management functions.
- Planning – Process – Organization structure and design – Departmentation Delegation and
Decentralization – Decision making – Importance, process and techniques.
Unit II
Staffing – Recruitment, Selection and training – Communication – Process – Barriers and breakdown
in communication – Electronic media in communication – Coordination – Control process – Control
techniques and Information technology.
Unit III
Individual behaviour – Implications – Perception and learning – Motivation – theories and
applications – Monetary and non-monetary rewards – Attitudes – Theories of attitudes – Job
satisfaction and its effect on employee performance – Personality – Determinants – Theories.
Unit IV
Group behaviour – Group dynamics – Leadership – Theories and styles – Conflict and negotiation –
Organization culture – Organization effectiveness.
Unit V Case Studies
References
Essentials of Management- Koontz O Donnell & Weihrich, 2000
Management- Stoner, Freeman & Gilbert, 2004
Organizational Behaviour - Newstrong & Keith Davis, 2006
Organizational Behaviour- K. Aswathappa, 2000
