Management Informadtion System: Alemayehu Shiferaw (PH.D)
Management Informadtion System: Alemayehu Shiferaw (PH.D)
INFORMADTION
SYSTEM
Customer Information
Service Technology
Computer-integrated
manufacturing (CIM)
integrates operations
of manufacturing
process
Focuses on
inventory of parts
Helps in scheduling,
Manufacturing Resource Planning II tracking production,
(MRP II) and monitoring
is extension of MRP product quality
Customer service
Marketing—learns Sales—tracks sales
department—
about customers process from initial
tracks ongoing
and then designs contact through
correspondence
new products final purchase
with customer
Manages interactions
with customers
Telephone calls
E-mail
Web interactions
Instant Messaging
Sessions
Analytical
tools
Data
Data visualisation Mining
Data visualisation
Provides software
applications
to coordinate activities
of functional units
ERP system is
commercial software
package that enables
a company to
integrate the data
used throughout the
entire organization.
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Alemayehu Shiferaw (Ph.D)
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