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    WB 0318 e PDF

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    Mauro
    1) The document emphasizes the importance of returning all requested materials intact and complete for warranty claim analysis starting January 1, 2019. 2) It notes that warranty claims for replacement of extension sensors will not be accepted unless returned properly and with all error codes provided. 3) Exceptions can be made with valid reasons and MERLO authorization, and sensors must be replaced carefully to avoid damaging mechanisms or guides and displaying error codes is important for preventing warranty claim rejection.

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    WB 0318 e PDF

    Uploaded by

    Mauro
    44 views1 page
    1) The document emphasizes the importance of returning all requested materials intact and complete for warranty claim analysis starting January 1, 2019. 2) It notes that warranty claims for replacement of extension sensors will not be accepted unless returned properly and with all error codes provided. 3) Exceptions can be made with valid reasons and MERLO authorization, and sensors must be replaced carefully to avoid damaging mechanisms or guides and displaying error codes is important for preventing warranty claim rejection.

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    1) The document emphasizes the importance of returning all requested materials intact and complete for warranty claim analysis starting January 1, 2019. 2) It notes that warranty claims for replacement of extension sensors will not be accepted unless returned properly and with all error codes provided. 3) Exceptions can be made with valid reasons and MERLO authorization, and sensors must be replaced carefully to avoid damaging mechanisms or guides and displaying error codes is important for preventing warranty claim rejection.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    44 views1 page

    WB 0318 e PDF

    Uploaded by

    Mauro
    1) The document emphasizes the importance of returning all requested materials intact and complete for warranty claim analysis starting January 1, 2019. 2) It notes that warranty claims for replacement of extension sensors will not be accepted unless returned properly and with all error codes provided. 3) Exceptions can be made with valid reasons and MERLO authorization, and sensors must be replaced carefully to avoid damaging mechanisms or guides and displaying error codes is important for preventing warranty claim rejection.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 1

    Reference: WB 0318 E

    Date of issue: 21/12/2018


    Notification validity: 01/01/2019

    Re: Extension sensors: Return material and Warranty Claim

    We would like to emphasise the importance of returning all the materials requested as return materials
    for analysis intact and complete with all their parts.

    In particular we would like to make it official, starting from 1 January 2019, all your Warranty Claims
    regarding the replacement of the "extension sensors" will not be accepted if returned in a manner other
    than that indicated below. Moreover, all the error codes indicated during the diagnostics will have to be
    provided.
    The exception is the case where a valid and comprehensive reason was given regarding the return
    material conditions, subject to MERLO authorisation.

    _IMPORTANT_
    The replacement of the extension sensors should be carried out in such a way that the test phase
    operation is not compromised.
    For this reason, when replacing, it must never be
    disassembled and the steel cable should be
    carefully rewound, so the mechanism and the
    internal guides are not damaged.

    Moreover, the error codes displayed in the


    diagnostics phase must always be stated in the
    warranty claim note, even better with a photo of
    the monitor.

    This is to prevent your warranty claim being


    rejected due to the reception of non-compliant
    material or due to the lack of detailed information.

    _ATTENTION_
    In addition to returning the whole sensor, we would like to emphasise the importance of entering all the
    required details in the “NOTES” field.
    When detailed information regarding any malfunctions is received, approval is facilitated also when at
    times the problem that occurred during the normal operation of the machine does not show up in the
    test phase.

    The purpose of this communication is to focus your attention on the need that MERLO has to
    understand the defect and to prevent it repeating, thereby helping the process of continually improving
    the quality of the Product.

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