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Browser Settings: Enabling JAVA in The Browser

The document provides browser specifications and instructions for enabling Java and deleting cookies in various browsers for optimal use of the Income Tax Department e-filing website. It also addresses some frequently asked questions and their solutions regarding issues like reading XML files, expired web pages, and digital signature sessions when using the site.

Uploaded by

Ayub Basha
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© © All Rights Reserved
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91 views3 pages

Browser Settings: Enabling JAVA in The Browser

The document provides browser specifications and instructions for enabling Java and deleting cookies in various browsers for optimal use of the Income Tax Department e-filing website. It also addresses some frequently asked questions and their solutions regarding issues like reading XML files, expired web pages, and digital signature sessions when using the site.

Uploaded by

Ayub Basha
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Browser Settings

Income Tax Department recommends that you use the following browser specifications
for the best view of https://incometaxindiaefiling.gov.in website. You may still be able to
use thee-Filing website using other browsers and versions, but the pages may not
display properly or you may experience difficulties to use all of the functionality.
 Mozilla Firefox (version 22.0, 21.0, 20.0 and above)
 Google Chrome (version 26.0.x, 27.0.x, 28.0.xand above)
 Internet Explorer (version 8.0, 9.0, 10.0and above)
 Safari (version 4.0, 5.0and above)
OPERATING SYSTEM - Windows XP with Service Pack 3/Windows 7/Windows 8

Enabling JAVA in the Browser


Mozilla Firefox

 Menu bar select Tools  Options.


 Options  Select the Content icon  Check the "Load images automatically"
 "Enable JavaScript" and "Enable Java" check boxes.
 Click OK button.

Google Chrome

 Select Customize and control Google Chrome (the icon with 3 stacked
horizontal lines) to the right of the address bar.
 From the drop-down menu, Select Settings
 At the bottom of the page, Click Show advanced settings
 Under Privacy, Select the Content settings
 Under the JavaScript heading, Select the Allow all sites to run JavaScript
radio button

Internet Explorer

 Click on the gear icon on the Internet Explorer Browser (top right corner)
 Select Internet Options.
 Click Security tab.
 Select Custom level and scroll down for Scripting section.
 Enable Active Scripting.
 Click OK.

Safari

 Click on the gear icon on Safari Browser (top right corner)


 Select Preferences.
 Select Security.
 Then Select Enable Java Script from Web content.

Note: JRE 1.7 update13 and above (32 bit) is required to run applets for Digital
Signatures and offline forms to work. You may download this at
http://java.com/en/download/manual.jsp
Browser Settings

Deleting Cookies in the Browser


Mozilla Firefox

 From the menu bar Select Tools  Clear Recent History


 From Clear All History window Select the checkboxes for the types of
information that you want to remove.
 Use the Menu at the top to select the amount of data that you want to delete.
Select Everything.
 Click on Clear Now

Google Chrome

 Select Customize and control Google Chrome (the icon with 3 stacked
horizontal lines) to the right of the address bar.
 Select Tools
 Select Clear browsing data
 In the dialog that appears, select the checkboxes for the types of
information that you want to remove.
 Use the menu at the top to select the amount of data that you want to delete.
Select beginning of time to delete everything.

Internet Explorer

 Click on the gear icon on the Internet Explorer Browser (top right corner)
 Select Tools.
 In the General tab, Select click Delete browsing history
 Select the Cookies check box, and then click Delete.

Safari

 Click on the gear icon on Safari Browser (top right corner)


 Select Preferences.
 Select Privacy Tab
 Click on Remove All Website Data.
 Click on Remove Now.

Frequently Asked Questions


Question: I cannot read the file for signing while uploading XML. What should I do?
Answer: This problem is due to your Internet Explorer browser settings. Please do the
following:
 In Internet Explorer-> Tools ->Internet Option ->Security -> Custom Level->
you should enable "Include local directory Path when uploading file to the server".
 Create a folder in the "C" Drive called “fakepath” (c:\fakepath) and copy the xml
files to this folder. Restart the Browser and you will be able to upload the file.

Question: I have saved the XML file in my computer, but while uploading, system is
giving an error “Cannot read the XML file”? What should I do?
Answer: Kindly set the Internet Explorer Security Settings to Low. Please follow the
below steps:
 In case of Windows Vista/Windows 7, GO TO StartControl Panel Programs
Java General tab.
 Click on “Settings” button in 'Temporary Internet Files'.
Browser Settings
 Kindly uncheck the “Keep temporary files on my computer ”and click the “Delete
Files” button and press OK.
 Close your existing browser and open a new browser.

Question: The web page is expired while uploading a DSC, What should I do?
Answer: Java Runtime Environment V 1.6 or above, needs to be installed in your
machine.

Question: DSC "session expired" issue and offline forms utility.


Answer: JRE 1.7 update 6 and above (32 bit) is required to run applets for Digital
Signatures and offline forms to work.

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