Acrylic Spa Owner’s Manual

Customer Service 1•800•787•6649

READ AND FOLLOW ALL INSTRUCTIONS

Unit is IPX5 Compliant

 Congratulations on your purchase!.

Your new spa will bring you years of

enjoyment and relaxation.

Please take the time to familiarize yourself with the safety precautions,
and operational procedures,
as well as the routine water maintenance and cleaning
so that your spa will provide a
healthy environment for all your bathers.

Enjoy!

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 Contents

Important Safety Instructions and Warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Prepare for Your New Spa
Plan the Best Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Prepare a Good Foundation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Electrical Installation (240 V 60HZ North America) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Identifying the Spa’s Electrical Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
GFCI Wiring Diagram (240 V 60HZ North America). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
GFCI Wiring Diagram (230 V 50HZ Europe) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Operating Your Spa
Filling and Starting Up Your Spa . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Priming the Pump . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Topside Control Panels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Operational and Energy Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Control Pack Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Personalized Settings
Jets, Air Controls, Diverters, Remotes, Waterfalls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
LED Lighting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Testing and Adjusting Spa Water
Water Maintenance Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Sanitation, Ozonator, Filtration, Chemical Balance, Testing Methods . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Balancing Your Spa’s Water Chemistry (Alkalinity, Calcium Hardness, pH) . . . . . . . . . . . . . . . . . . . . . . 27
Chlorine and Bromine Sanitation Overviews . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Chemical Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Filter Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Starting the Spa with Fresh Water. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Maintenance Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Troubleshooting
Water Quality Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Operational Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Cleaning and Care
Draining Your Spa . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Vacation Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Cleaning Your Spa . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Removing and Reseating the Pillows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Spa Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Jet Removal and Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Sound System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Winterizing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Product Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

CONTACT INFORMATION
For customer service, please call 1-800-787-6649

Strong™ Spas
3204 Point Township Drive, Northumberland, PA 17857 USA

The manufacturer reserves the right to make product modifications and enhancements without notice.
Specifications and dimensions are approximate and for reference only.
Customer Service 1•800•787•6649 3
Important Safety Instructions and Warnings

READ AND FOLLOW ALL INSTRUCTIONS

To reduce the risk of injury, do not permit children to use this
product unless they are closely supervised at all times.

! !
Warning: Children should not use Warning: Do not use drugs or alcohol
spas or hot tubs without adult supervi- before or during the use of a spa or
sion. hot tub, to avoid unconsciousness and
Avertissement: Ne pas laisser les enfants possible drowning.
utiliser une cuve de relaxation sans surveillance. Avertissement: Pour éviter l’évanouissement

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et la noyade éventuelle, ne prendre ni drogue ni
alcool avant d’utiliser une cuve de relaxation ni
Warning: Do not use spas or hot tubs
quand on s’y trouve.
unless all suction guards are installed to

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prevent body and hair entrapment.
Avertissement: Pour éviter que les cheveux Warning: Pregnant or possibly preg-
ou une partie du corps puissent étre aspirés, ne nant women should consult a physician
pas utiliser une cuve de relaxation si les grilles before using a spa or hot tub.
de prise d’aspiration ne sont pas poutes en Avertissement: Les femmes enceintes, que
place. leur grossesse soit confirmée ou non, devraient

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consulter un médecin avant d’utiliser une.

!
Warning: People using medications
and/or having an adverse medical his- Warning: Water temperature in ex-
tory should consult a physician before cess of 38°C may be injurious to your
using spa or hot tub. health.
Avertissement: Les personnes qui prennet Avertissement: Il peut etre dangereux pour la
des medicaments ou ont des problemes de sante de se plonger dans de l’eau a plus de
sante devraient consulter un medicin avant d’ 38°C.

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utiliser une cuve de relaxation.

!
Warning: Before entering the spa or
Warning: People with infectious dis- hot tub, measure the water tempera-
eases should not use a spa or hot tub. ture with an accurate thermometer.
Avertissement: les personnes at- Avertissement: Avant d’utiliser une cuve de
teintes de maladies infectieuses ne devraient relaxation mesurer la température de l’eau á
pas utiliser une cuve de relaxation. l’aide d’un thermométre précis.

! !
Warning: To avoid injury, exercise Warning: Do not use a spa or hot tub
care when entering or exiting the spa immediately following strenuous exer-
or hot tub. cise.
Avertissement: Pour éviter des blessures, Avertissement: Ne pas utiliser une cuve de
user de prudence en entrant dans une cuve de relaxation immédiatement aprés un exercise
relaxation en sortant. fatigant.

SAVE THESE INSTRUCTIONS

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 Important Safety Instructions and Warnings

READ AND FOLLOW ALL INSTRUCTIONS

To reduce the risk of injury, do not permit children to use this
product unless they are closely supervised at all times.

! !
Warning: Prolonged immersion in a HYPERTHERMIA
spa or hot tub may be injurious to your Hyperthermia occurs when the inter-
health. nal temperature of the body reaches a
Avertissement: L’utilisation prolongee d’ une level several degrees above the normal body
cuve de relaxation peut etre dangereuse pour la temperature of 37°C. The symptoms of hyper-
sante. thermia include:

!
1) Unawareness of impending hazard;
2) Failure to perceive heat;
Warning: Do not permit or use elec-
3) Failure to recognize the need to exit the spa
tric appliances (such as a light, tele-
or hot tub;
phone, radio or television) within 1.5
4) Physical inability to exit the spa or hot tub;
meters of spa or hot tub.
5) Fetal damage in pregnant women; and
Avertissement: Ne pas placer d’appareil élec-
6) Unconsciousness and resulting in the danger
trique (luminaire, téléphone, radio, téléviseur,
of drowning.
etc.) á moins de 1.5 meters de cette cuve de

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relaxation.

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Warning: The use of alcohol or drugs
can greatly increase the risk of fatal hy-
Caution: Maintain water chemistry in
perthermia in hot tubs or spas.
accordance with the manufacturer’s in-
Avertissement: La consommation d’ alcool
structions.
ou de drogue augmente considerablement.
Attention: La teneur de l’eau en matiéres dis-

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soutes doit étre conforme aux directives du
fabricant.

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Warning: The appliance is not to be
used by persons (including children)
Caution: In order to avoid a hazard
with reduced physical, sensory or men-
due to inadvertent resetting of the
tal capabilities, or lack of experience and knowl-
thermal cut-out, this appliance must
edge, unless they have been given supervision
not be supplied through an external switching
or instruction.
device, such as a timer, or connected to a cir-
duit that is regularly switched on and off by the
utility.

SAVE THESE INSTRUCTIONS

Customer Service 1•800•787•6649 5
Prepare for Your New Spa

Prepare for Your New Spa IMPORTANT:The Warranty is void if the spa is
Most cities and counties require permits for exte- moved to any location that is not the original
‘Ship To’ address.
rior construction and electrical circuits. In addition,
some communities have codes requiring residential Consider Spa Use
barriers such as fencing and/or self-closing gates on
How you intend to use your spa will help you
property to prevent unsupervised access to the
determine where you should position it. For exam-
property by children.Your local code enforcement
ple, will you use your spa for recreational or thera-
officer can provide information on which permits
peutic purposes? If your spa is mainly used for family
may be required and how to obtain them prior to
recreation, be sure to leave plenty of room around
the delivery of your spa.
it for activity. If you will use it for relaxation and
therapy, you will probably want to create a specific
Prepare a Good Foundation mood around it.
Damage caused by an inadequate or improper
foundation is not covered by the warranty.The Climate, Privacy and View
spa owner is responsible for providing a proper
Place the spa near a house entry if you live in a
foundation. Place the spa on a solid, level founda-
snowy or rainy environment so you have a place to
tion. If you are installing the spa indoors (not rec-
comfortably change clothes. Consider seasonal
ommended), pay close attention to the flooring
changes, too. Bare trees don’t provide much privacy.
beneath it. Choose flooring that will not be dam-
And don’t forget to think of your neighbors’ view of
aged or stained. If you are installing your spa on an
you, and your view of your neighbors.
elevated wood deck or other structure, consult a
structural engineer or a contractor to ensure the
structure will support the weight of 150 pounds per Keep Your Spa Clean
square foot. An adequate drainage system has to be In planning your spa’s location, consider a location
provided to deal with overflow water. where there is a clean path to and from the house.

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Use a mat at the spa’s entrance to encourage
Plan the Best Location bathers to clean their feet before entering your spa.
SAFETY FIRST
Do not place your spa within 10 feet (3 m) Allow for Service Access
of overhead power lines. If you are installing your spa near a wall or with any
type of structure on the outside, such as a gazebo,
Do not use in warm, damp, equable climates. remember to allow access for service.

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 Prepare for Your New Spa

240 Volt Electrical GFCI and Wiring Requirements

Installation
• The power supplied to the spa must be on a dedi-
cated GFCI protected circuit as required by
ANSI/NFPA 70 with no other appliances or lights

!
(North America 60hZ) sharing the power.
WARNING: • Use copper wire with THHN insulation. Do not
The electrical circuit must be installed use aluminum wire.
by an electrical contractor and ap-
• Use the table on the next page to determine your
proved by a local building or electrical
GFCI and wiring requirements.
inspector. Customer must provide a disconnect
in the fixed wiring. • When NEC requires the use of wires larger than
Failure to comply with state and local codes #6 AWG, install a junction box near the spa and
may result in fire or personal injury and will be use #6 AWG wire between the junction box and
the sole responsibility of the spa owner. the spa.
Improper installations present • Wire runs over 85 feet must increase wire gauge
hazards which can result in personal to the next lower number.
injury or property damage and void the war- • Means for disconnection must be incorporated in
ranty on the spa. the fixed wiring in accordance with the wiring
rules.
Spa jumpers and dip switches are
preconfigured for a 240V installation.
Testing the GFCI Breaker
Test the GFCI breaker prior to first use and periodi-
• All 240V spas must be permanently hardwired to
cally when the spa is powered. To test the GFCI
the power supply. See US wiring diagram on page
breaker follow these instructions
9, European wiring diagram on page 10.
1. With spa operating, press the TEST button on the
• Spas must be wired using this procedure. Any vari-
GFCI. The GFCI will trip and the spa will shut off.
ance from these instructions will void your war-
ranty and may result in serious injury. 2. Reset the GFCI breaker by switching the breaker
• When installed in the United States, the electrical to the full OFF position, wait a moment, then turn
wiring of this spa must meet the requirements of the breaker back on. The spa should have power
National Electric Code, ANSI/NFPA 70-2008 and again.
any applicable local, state, and federal codes.

Point of Entry for Electric Service

Installations can vary greatly from spa to spa, there-
fore the manufacturer does not have any pre-deter-
mined entry points for electrical service. The
installer will need to determine the best point of
entry, and create an entry point. Any of the 4 walls
or the spa base can be drilled through to make this
access point. Prior to drilling, be sure that there are
no components on the interior of the cabinet that
will possibly be damaged or in the way while making
the hole. The manufacturer recommends that some
form of moisture barrier is used at the hole to pre-
vent water from entering the spa. As long as all the
above criteria are met, this will in no way void the
warranty that is included with the spa.

Customer Service 1•800•787•6649 7

Prepare for Your New Spa

Identifying the Spa’s Electrical Components

Locate Electrical Pack Part Number and Model Number

Balboa Pack Usage Description Suggested Wire(s)

Model No. and Part No. and Settings GFCI Size* Required
Model No. VS501Z 1 pump spa 240V #6 AWG
Part No. 54379-03 (Pump on hi + heat) 50 AMP Copper

Model No. VS501Z 1 pump spa + blower 240V #6 AWG

Part No. 54379-03 or 50 AMP Copper
2 pump (one 2-speed & one 1-speed)
(Pump on hi + heat)

Model No. STRELST 15B 2 pump spa + blower 240V #6 AWG

Part No. 56256 (1 pump on hi + heater) 50 AMP Copper

Model No. STRELST 15B 2 pump spa + blower 240V #6 AWG

Part No. 56256 (2 pumps on hi + heater) 50 AMP Copper
Model No. STRELST 15B 3 pump spa + blower 240V #6 AWG
Part No. 56256 (3 pumps on hi + heater) 60 AMP Copper
Model No. GS500 1 pump European Spa 230V #6 AWG
Part No. 54520 (L1, N1) 20 AMP Copper

Model No. GS500 1 pump European Spa 230V #6 AWG

Part No. 54520 (L1, N1, L2, N2) 40 AMP Copper
Model No. GS511 2 pump European Spa 230V #6 AWG
Part No. 54521-01 (L1, N1) 40 AMP Copper
Model No. GS511 2 pump European Spa 230V #6 AWG
Part No. 54521-01 (L1, N1, L2, N2) 40 AMP Copper
Model No. GS520SZ 2 pump European Spa 230V #6 AWG
Part No. 55423-01 (L1, N1) 40 AMP Copper

Model No. GS520SZ 2 pump European Spa 230V #6 AWG

Part No. 55423-01 (L1, N1, L2, N2) 40 AMP Copper

*Note: GFCI is required. Suggested size will ensure proper operation. Exact Rating will appear on unit’s metal ID Tag.

8
 Prepare for Your New Spa

GFCI Wiring Diagram (North America 240V 60hZ)

!
WARNING:
House Breaker Box The electrical circuit must be installed by an electrical con-
tractor and approved by a local building or electrical inspec-
OFF OFF OFF OFF OFF tor. Failure to comply with state and local codes may result in fire or
personal injury and will be the sole responsibility of the spa owner.
Customer must provide a disconnect in the fixed wiring.
ON ON ON ON ON Improper installations present hazards which can result in per-
RED (HOT) sonal injury or property damage and void the warranty on the spa.
BLACK (HOT)

WHT BOTTOM VIEW OF

GRN TYPICAL G.F.C.I.
ON

OFF
G.F.C.I. Breaker Box

FRONT VIEW OF TYPICAL G.F.C.I.

RED (HOT)
FROM SPA
BLK (HOT)
FROM SPA
ON

OFF WHT

WHT
WHT (NEUTRAL)

FROM SPA
GRN (GROUND)

RED (HOT)
BLK (HOT)

GRN (GROUND)

Neutral
4:45&. #09

LOAD LOAD 8)5

OUT OUT
WHT

(BLK) (RED)
USE COPPER
WIRE MIN 6 AWG

Hot

#-,
240V
Hot
BLK (HOT)

RED (HOT)

3&%
GRN (GROUND)

Ground
WHT

(3/ SPA CIRCUIT BOARD

240V
N THESE WIRES GO
THREE WIRE
& GROUND L1 TO THE PC BOARD
CONTROL CIRCUIT
L2
GRND

Customer Service 1•800•787•6649 9

 Prepare for Your New Spa

GFCI Wiring Diagram (European 230V 50hZ)

Systems with PCB Rev B Only
For Certified Electrical Personnel reference ONLY!
Note: A residual current device with a tripping current rated not more than 30 mA has to be installed
in addition to local requirement. Customer must provide a disconnect in the fixed wiring.
Protective device for power connection must be on all phase conductors based on local requirements.

Single Service, TN and TT Electrical Systems

3 Wires (1 Line + 1 Neutral + 1 Protective Earth)
Protective Earth wire 6mm2 minimum
(Green/Yellow) must be connected to system ground
terminal as marked.

This option is configured and shipped as the default.

All equipment (pumps, blower, and heater) runs on

service line L1.

Systems using only 1 DIP switch (A10) for heat disable:

• For 1 x 16 Amp Service:
DIP Switch A10 must be ON.
• For 1 x 32 Amp Service:
Set DIP Switch A10 such that total system amperage
draw never exceeds rated service input.

Systems using multiple DIP switches for heat disable:

•Refer to Switchbank settings on inside cover of
pack.

Note: A residual current device with a tripping current rated not more than 30 mA
has to be installed in addition to local requirement. Customer must provide a disconnect in the fixed wiring.
Protective device for power connection must be on all phase conductors based on local requirements.

Dual Service, TN and TT Electrical Systems

5 Wires (2 Lines + 2 Neutrals + 1 Protective
Earth)
Protective Earth wire 6mm2 minimum
(Green/Yellow) must be connected to system ground
terminal as marked.

The heater runs on service line L1, while all other equip-
ment, such as pumps and blowers, run on service line
L2.

Completely remove the white wire from J26 and J32.

Note: J32 and J25 are electrically identical. The white
wire may be attached to either terminal before removal.

Systems using only 1 DIP switch (A10) for heat disable:

• DIP Switch A10 must be OFF.

Systems using multiple DIP switches for heat disable:

•Refer to Switchbank settings on inside cover of
pack.

10
 Prepare for Your New Spa

For Certified Electrical Personnel reference ONLY!

230 Volt - Single service 1x16 - 20 AMP Breaker

230 Volt - Double service 1x32 - 40 AMP Breaker
Electrical Connections
L1 These wires go to
Two Wire & Earth L2 the PC Board Control
(Also known as Ground) Circuit.
GRND
Earth/Ground = Green & Yellow wire
L1 = Positive/Live = Brown wire
L2 = Negative/Neutral = Blue wire

PLEASE CHECK YOUR LOCAL BUILDING CODES AND ONLY USE A CERTIFIED ELECTRICIAN TO
INSTALL ANY ELECTRICAL COMPONANTS TO YOUR SPA.
Substitute these common HOT, NEUTRAL, EARTH GROUND colors for your countries standard.

240V/50hZ 29 – 36 Amp draw, depending on model.

Customer Service 1•800•787•6649 11

Operate Your Spa

Filling and Starting

1. Place spa on an approved surface and have it
properly wired by a licensed electrician.
2. Remove exterior spa panels by inserting a
flathead screwdriver at bottom edge of resin
panel and prying out. Or by prying out decorative
plugs on UltraTec panels and unscrewing screws.

3. Make sure white plumbing unions are secure and 6. Place a garden hose in the filter chamber and fill
did not loosen during shipping. There will be 4 your spa with regular tap water to 2” higher than
unions on a 1-pump spa; 6 unions on a 2-pump the highest jet (excluding neck/shoulder jets).
spa. Hand-tighten any loose unions.

PRESSURE
UNION

SUCTION
UNION
Do not fill your spa with soft water. It is difficult
to maintain proper water chemistry with soft water.
Also, the water may foam, which will eventually
harm the finish of the spa and void your warranty.

7. If you have an automatic bromine generator, turn

it off.

8. Once the water is at the correct level and air is

4. Open all gate bled, turn on the power at the GFCI breaker.
valves in the equip- Note:When the power is turned on, the controls will per-
ment area. Before form a diagnostic check for a few minutes.When com-
operation, these plete, the spa will automatically operate at filter speed
valves must be in and continue heating until water reaches 100ºF.
the UP/OPEN po-
sition and have 9. If water does not flow from jets when the pump
plastic clips in- is running, there could be an air pocket. See next
serted. Never run page, Priming the Pump, for methods of removing
the spa with the air pockets from the pump(s)l
gate valves closed
or without water 10. Install the filter(s) (and weir and basket, if
circulating for any equipped) into the filter chamber.
period of time.

5. Remove the filter(s) (and weir and basket, if

equipped) from filter chamber. Photos may vary
from your particular spa model.

12
 Operate Your Spa

Priming the Pump To remove a large air lock within the pump:

1. Turn off power at the breaker.

Sometimes air can become trapped in the pump
while filling the spa.You will know this has happened 2. Remove the spa panel closest to the pump.
when after you have filled and started the spa, the
pump does not function.You will hear the pump op- 3. Loosen the white Pressure Union on top of the
erating, but no water will be moving. The pump will pump by hand or with a strap wrench. When air is
not work properly while air is trapped in it. Con- bled out, tighten the union, turn breaker on and
tinuing to operate the pump in this way will set the pump on high speed.
cause damage.

New spa owners often have difficulty the first time

they start their spa and the pump fails to prime. This
can be frustrating, but these simple instructions can
help you.

To remove small air bubbles trapped in the

pump.

1. Turn the spa on and wait for PR (Priming Mode)

to appear on the topside display.

2. Press the JETS1 button to turn on the Note: If you press the Temp button any time during
pump and let it run for 10 seconds. The Priming Mode, it will exit that mode and begin Stan-
pump should be running on low speed. dard Mode.

3. Press the JETS1 buttons again and let the pump

run on high speed for 10 seconds.

4. Press the JETS1 button again to turn off the

pump. The pump should be left in the off position
for 10 to 15 seconds.

5. Repeat steps 1 through 4 until water is flowing

through all the jets and all air is removed from the
plumbing.

Customer Service 1•800•787•6649 13

Operate Your Spa

Topside Control Panels Preset Filter Cycles

The first filter cycle begins 6 minutes after the spa is
One-Pump Spas energized. The second filter cycle begins 12 hours
later. Filter duration is programmable for 2-(C)on-
tinuous per 12 hours. The default filter time is 2
hours.
Example 1: In a 12 hour period (1 cycle), a setting of F2
means 2 hours of filtration on, 10 hours of filtration off.
System Settings Example 2: In a 12 hour period (1 cycle), a setting of F4
When your spa is first actuated, it will go into Prim- means 4 hours of filtration on, 8 hours of filtration off.
ing mode, indicated by “Pr.” The Priming mode will
last for less than 5 minutes (press “Warm” or You may choose F2, F4, F6, F8 or c (continuous).
“Cool” to skip Priming Mode) and then the spa will To program, press “Warm” then “Jets”. Press
begin to take temperature readings, followed by the “Warm” to adjust. Press “Jets” to exit.
heater test cycle. After completed, the heater will
turn on, heat the spa and maintain the water tem- Mode
perature in the Standard mode. Mode is changed by pressing the “Warm” or “Cool”
The start-up temperature is set at 100°F/37°C. button, then pressing the “Light” button. In Economy
The last measured temperature is constantly dis- and Sleep Mode, heating only occurs during the fil-
played on the LCD. Note that the last measured ter cycle. See Mode, page 18.
spa temperature displayed is current only when the Freeze Protection
pump has been running for at least 2 minutes.
If the temperature sensors detect a drop to below
To display the set temperature, press the
44°F/6.7°C within the heater, the pumps will auto-
“Warm” or “Cool” pad once. To change the set tem-
matically activate to provide freeze protection. The
perature, press the pad a second time before the
equipment stays on until 4 minutes after the sensors
LCD stops flashing. Each press of the “Warm” or
detect that the spa temperature has risen to
“Cool” pad will continue to either raise or lower
45°F/7.2°C or higher.
the set temperature. After 3 seconds, the LCD will
stop flashing and display current spa temperature. Control Pack Codes See pages 19-21.
Maximum Temperature is set at 104ºF/40ºC __________________________________________
as required by UL/CSA.
Minimum temperature is 80ºF/26ºC.
One-Pump + Blower Spas or
Note: If the spa is currently in a heating or filtration
cycle the pump will only switch between high and low. It
Two-pump (2-speed + 1-speed)
cannot be turned off until the heating or filtration cycle
is completed.

Jets
Touch the “Jets” button once to turn the pump on
or off, and to shift between low and high speeds. If System Settings
left running, the low speed of the pump will auto- When your spa is first actuated, it will go into Prim-
matically turn off after 2 hours, and the high speed ing mode, indicated by “Pr.” The Priming mode will
will automatically turn off after 15 minutes. last for less than 5 minutes (press “Temp” to skip
Priming Mode) and then the spa will begin to take
Light temperature readings, followed by the heater test
Press “Light” button to turn the light on/off. If left cycle. When complete, heater will turn on, heat spa
on, the light automatically turns off after 4 hours.
and maintain the temperature in Standard mode.
See page 25 for lighting specifics.

14
 Operate Your Spa

The start-up temperature is set at 100°F/37°C. Two-Pump Spas and

Two-Pump + Blower Spas
The last measured temperature is constantly dis-
played on the LCD. Note that the last measured
spa temperature displayed is current only when the
pump has been running for at least 2 minutes.
To display the set temperature, press the
“Temp” pad once. To change the set temperate,
press the pad a second time before the LCD stops
flashing. The temperature will either go up or down.
To change the temperature in the opposite direc-
System Settings
tion wait for the LCD to stop flashing, press the
When your spa is first actuated, it will go into Prim-
“Temp” pad once, then press the “Temp” pad again
ing mode, indicated by “Pr.” The Priming mode will
to reverse the temperature direction. After three
last for less than 5 minutes (press “Warm” or
seconds, the LCD will stop flashing and display the
“Cool” to skip Priming Mode) and then the spa will
current spa temperature.
begin to take temperature readings, followed by the
Maximum Temperature is set at 104ºF/40ºC heater test cycle. After completed, the heater will
as required by UL/CSA. turn on, heat the spa and maintain the water tem-
Minimum temperature is 80ºF/26ºC. perature in the Standard mode.
The start-up temperature is set at 100°F/37°C.
Note: If the spa is currently in a heating or filtration
The last measured temperature is constantly dis-
cycle the pump will only switch between high and low. It
played on the LCD. Note that the last measured spa
cannot be turned off until the heating or filtration cycle
temperature displayed is current only when the
is completed.
pump has been running for at least 2 minutes.
Jets To display the set temperature, press the
Touch the “Jets” button once to turn the main “Warm” or “Cool” pad once. Each press of the
2-speed pump on or off, and to shift between low “Warm” or “Cool” pad will continue to either raise
and high speeds. If left running, the low speed of the or lower the set temperature. After three seconds,
pump will automatically turn off after 2 hours, and the LCD will display the current spa temperature.
the high speed will automatically turn off after 15
minutes. The “Boost” button will operate the blower Maximum Temperature is set at 104ºF/40ºC
pump, if equipped, or the 1-speed pump. as required by UL/CSA.
Minimum temperature is 80ºF/26ºC.
Light, Preset Filter Cycles, Mode
Jets 1
and Freeze Protection Touch the “Jets 1” button once to turn pump 1 on
See page 14. or off, and to shift between low and high speeds. If
Control Pack Codes left running, the low speed of the pump will auto-
See pages 19-21. matically turn off after 2 hours, and the high speed
______________________________________ will automatically turn off after 15 minutes.

Jets 2
Touch the “Jets 2” button once to turn pump 2 on
or off and to shift between low and high speeds. If
left running, pump 2 will automatically turn off after
15 minutes.

Option
This button is used to turn on the blower pump in 3
pump spas (2 water pumps + 1 air pump).

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Operate Your Spa

Light, Mode, Preset Filter Cycles displayed is current only when the pump has been
and Freeze Protection running for at least 1 minute. “Std” will appear on
the display momentarily when you switch into Stan-
See page 14.
dard Mode.

Control Pack Codes Economy mode heats the spa to the set tempera-
ture only during filter cycles. “Ecn” will appear solid
See pages 19-21.
when the temperature is not current and will alter-
__________________________________________
nate with the temperature when the temperature is
current.

Three-Pump Spas and Pressing “Jets 1” while in Economy mode puts the
spa in Standard-In-Economy mode, (“SE”) which
Two-Pump + Blower Spas operates the same as Standard Mode, then reverts
to Economy Mode automatically after 1 hour. Dur-
ing this time, pressing “Cool” or “Warm” followed
by “Light” will revert the mode to Economy immedi-
ately.
Sleep mode heats the spa to within 20°F (11°C)
of the set temperature only during filter cycles.
“SLP” will appear on the display until mode is
changed.
Temperature
Temp Set (80°F - 104°F / 26.0°C - 40.0°C) Standby Mode
The last measured temperature is constantly dis- Pressing “Cool” or “Warm” followed by “Blower”
played on the LCD.Your spa’s set temperature range or “Jets 2” or “Aux” will turn off all spa functions
may vary from range shown above depending on temporarily. This is helpful when changing a filter.
your manufacturer’s settings. Pressing any button exits Standby mode. On some
Note that the last measured spa tempera- systems the “Jets 1” button will control the pump in
ture displayed is current only when the pump Standby Mode (“Drain Mode”). In this case, press
has been running for at least 1 minute. any other button to exit. System will revert to pre-
vious mode after 1 hour.
Maximum Temperature is set at 104ºF/40ºC
as required by UL/CSA. Jets 1
Minimum temperature is 80ºF/26ºC. Press the “Jets 1” button once to turn pump 1 on or
Cool/Warm off, and to shift between low and high speeds if
equipped. If left running, the pump will turn off after
Press the “Cool” or “Warm” button once to display
a timeout period. The pump 1 low speed timeout on
the set temperature. Each time either button is
some systems may be as long as 4 hours.
pressed again, the set temperature will increase or
decrease depending on which button is pressed. On non-circ systems, the low speed of pump 1 runs
After three seconds, the LCD will automatically dis- when the blower or any other pump is on. It may
play the last measured spa temperature. also activate for at least 1 minute every 30 minutes
to detect the spa temperature (polling) and then to
Mode heat to the set temperature if needed, depending
This button is used to switch between Standard, upon mode. When the low speed turns on automat-
Economy, and Sleep modes. Press “Mode” to enter ically, it cannot be deactivated from the panel; how-
mode programming, press “Cool” to cycle through ever, the high speed may be started.
to desired mode (LCD flashes until confirmed), then
press “Mode” to confirm selection. Jets 2 (optional on some systems)
Standard mode maintains the desired tempera- Press the “Jets 2” button once to turn pump 2 on or
ture. Note that the last measured spa temperature off. If left running, the pump will turn off after a

16
 Operate Your Spa

timeout period. water which causes a cooling effect. Therefore

your spa will have to heat more often and cost
Jets 3 (optional on some systems) more money to operate.
Press the “Jets 3” button once to turn pump 3 on or b. Hot Climate – Hot tubs are only designed to
off. If left running, the pump will turn off after a heat up and maintain temperature, therefore hot
timeout period. climate can actually make a spa over heat. In
these areas, the control valves can be left open all
Blower the time to help cool the spa down.
1-speed operation: on/off; If left on, the blower will
automatically turn off after a timeout period.
2.Filter Settings – Time and Duration
Light a. Filter settings – review your owner’s manual
Press the “Light” button to turn the spa light onand for specific details
off, and to switch between different colors. If any i. Filter times - if your spa has a clock to set,
light is left on, it will automatically turn off after a then you set the filter time by the hour and
factory-programmed time period. need to change in your programming menu. If
no clock then you simply set your filter time
Preset Filter Cycles by when the spa is turned on. If you power
On all systems, the pump and the ozone generator the spa up at 8:00am, then it will filter at
will run during filtration. At the start of each filter 8:00am and 8:00pm daily until the power is
cycle, the blower will run briefly to purge the air turned off and on again.
channels. The other pumps will also run briefly. 1. Savings – if your electric provider offers dif-
ferent rate per KWH (peak / off-peak) then
Freeze Protection you will want your filter time to take place
If the temperature sensors within the heater detect during off-peak time.
a low enough temperature, then the pump(s) and 2. Cooling a Spa – if you are experiencing over
the blower automatically activate to provide freeze heating with your spa, have the spa filter
protection. The pump(s) and blower will run either during cooler times of the day, and leave the
continuously or periodically depending on condi- control valves opened like mentioned prior.
tions. In colder climates, an optional additional ii. Filter setting F2,F4,F6,F8,and FC = filter
freeze sensor may be added to protect against constantly
freeze conditions that may not be sensed by the 1. The factory setting is F2, which means the
standard sensors. Auxiliary freeze sensor protection spa will filter 2 hours for every 12 hour pe-
acts similarly except with the temperature thresh- riod. 4 hours total per day. Since we use a
olds determined by the switch. See your dealer for large primary pump for your filtration, it
details. moves a lot of water quickly. Therefore we
recommend you keep your filtration at no
Control Pack Codes See pages 19-21. more than F4, anything longer will just
__________________________________________ waste electricity and in warm climates the
spa may overheat.

Operational and 3. Heating Modes – (Balboa Controllers)

Energy Tips
Standard, Economy, and Sleep
a. 4 Button Controllers Only - These options
are not always unlocked from the factory, and
may require a settings change. Attempt to change
1.Control Valves – air and water con- the mode several times prior and if no results a
trols on the top of spa dip switch will need changed.
a. Average to Cold Climate - When not in the b. Standard – St, Std
spa, make sure the valves are turned off. All these i. Standard is the default setting, and you are
valves will inject a certain amount of air into the in standard mode if none of the other setting

Customer Service 1•800•787•6649 17

Operate YourupSpa
codes show 3. Will work in all climates, and will not allow
1. Temperature will be at or near desired tem- the spa to freeze
perature constantly 4. Tests show a 50%+ reduction in energy con-
2. Pumps turn on at regular intervals to check sumption when compared to standard
and maintain temperature mode
3. Best to use at startup of spa, it will heat
until desired temperature is reached 4. Steam Loss / Venting Around Spa Cover
4. Best to use in cold climates a. It is normal to see an occasional burst of steam
5. Most costly to operate from around the cover due to pressure releasing
c. Economy – Ec, Ecn from a high to low area. However heat loss can be
i. Economy is the power saving alternative for greatly impacted by use of the spa
regular heating, you will know that you are in i. Control valves should be turned off when
economy by the code displayed. If the pump is getting out of the spa in a cool climate.
running the current temperature and code will 1. Air injects from the cabinet and enters into
alternate on the display. the water area. That air not only will cool
1. Spa will only heat during filter period the cabinet area, but will also greatly in-
2. Temperature will remain close to desired, crease the pressure under the cover and
but it will drop between filter periods cause more steam to release.
3. If users can get in a routine, filter period ii. Surfaces are different for all spas, and cov-
should overlap the usage time by a half ers may provide a better seal is spun differently.
hour. This will have spa temperature closest 1. If the folding seam goes over the controller
to the desired temperature. area, often more steam will be able to es-
a. Example, if using the spa at 8:00 have spa cape. Try to position the cover so that the
filter from 6:30 – 8:30. fold seam goes over the wider top surface
4. Best used in mild to warm climates areas on the adjacent sides.
5. Tests show a 20% reduction in energy con-
sumption when compared to standard
mode
d. Sleep – Sl, SLP
i. Sleep is considered a vacation heater setting,
and will maintain your spa water at the most
affordable price
1. Spa will only heat during your filter period
2. The water temperature may drop up to 20
degrees below your desired temperature

Mode
will alternate with temperature when temperature
Standard Mode is programmed to maintain the is current. This is the best mode to use during
desired temperature. Note that the last measured WARM weather.
spa temperature displayed is current only when the
pump has been running for at least 2 minutes. “ST” Sleep Mode also heats the spa to the set temper-
will be displayed momentarily when you switch into ature only during filtration cycles. “SL” will display
Standard Mode. This is the best mode to use during solid when temperature is not current, and will al-
COLD weather. ternate with temperature when temperature is cur-
rent, but only within 20 degrees of your set
Economy Mode heats the spa to the set temper- temperature.
ature only during filter cycles or if the temperature
falls to 20 degrees below set temperature. “EC” will
display solid when temperature is not current, and

18
 Operate Your Spa

Control Pack Codes

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Operate Your Spa

20
 Operate Your Spa

Customer Service 1•800•787•6649 21

Operate Your Spa

Pack Reset Instructions VS and GS Models

Tools: Phillips head screwdriver, Needle nose pliers (optional)
First, turn the power off to the spa by using the breaker disconnect. Then, remove the cover to the pack
(electrical control unit inside spa). Locate the board diagram on the inside of the cover, and find J43 Persist-
ent Memory. This is located approximately ¾” above and ½” to the right the red dipswitch bank. It is a small
black piece of plastic located between two yellow pieces connected to the board. The jumper on J43 should
be hanging on one (1) pin and in a vertical position. Using needle nose pliers (or fingers) gently grab the black
jumper and remove from the board. Next, put the jumper back on the pin it came off of in the horizontal po-
sition using it to connect the adjacent pin. Proceed to turn the power back on to the spa. Once you see “PR”
on the top display, wait one (1) minute and turn the breaker back off. Now reverse the process. Take the
black jumper off of both pins and reposition vertically on just one pin (this is done just as a place-saver so
the jumper does not become lost). Replace the cover to the pack, and power the spa back on.

Pack Reset Instructions STREL Model

Tool: Phillips head screwdriver
First, turn the power off to the spa by using the breaker disconnect. Then, remove the cover to the pack
(electrical control unit inside spa). Once the cover is removed, locate the board diagram on the inside of the
cover, and find the red dip switch bank. Using your screwdriver (or fingers) gently switch #12 (the one far-
thest from you) to the ON position (to the left). Proceed to turn the power back on to the spa. Once the
display returns, wait one (1) minute and turn the breaker back off. Now reverse the process, move dip
switch #12 back to the off position (to the right). Replace the cover to the pack, and power the spa back on.

22
 Operate Your Spa

Customer Service 1•800•787•6649 23

Operate Your Spa

Personalized Diverter Knobs (if equipped)

Settings
Diverter knobs are 3” knobs
located around the top of your
spa. They allow you to divert
water through jets from one
side of the spa to the other, or
Jets in most cases from floor jets to
Most jets in your spa are ad- wall jets. This is accomplished by
justable. Rotating the face of an rotating the diverter knob to
adjustable jet to the left the left (counterclockwise), de-
(counter-clockwise) will increase creasing the amount of water
the amount of water flow flow through a section of jets. To
through the jet. Rotating the face increase the amount of water
of an adjustable jet to the right (clockwise) will de- flow through the other section
crease the amount of water flow through the jet. of jets, rotate the handle to the
right (clockwise).

_________________________________________
Neck jets can be turned on and
off using the nearby water
Remotes (if equipped)
on/off knob. Remote Controls operate like
the Jets button on your control
panel. For dual-speed pumps,
press the center of the remote
once to turn pump on low, again
Blower jets are not adjustable, to turn pump on high, and a
but can be turned on and off third time to turn the pump off. One remote con-
using the Aux or Option but- trol operates Pump 1, the other operates Pump 2.
ton on your Control Panel. On models equipped with one-speed secondary and
tertiary pumps, press the center button once to turn
pump on and once to turn off. One remote control
_________________________________________ operates Pump 2, the other operates Pump 3.
_________________________________________
Air Controls
Air controls are the 2” knobs Waterfall Controls (if equipped)
located around the top of your Some spas include waterfalls. In-
spa. Each one will let you add a crease or decrease the flow of
mixture of air with the jet pres- the waterfall using the 2”
sure. This is accomplished by ro- water on/off knob nearest the
tating the air control knob to the waterfall.
left (counterclockwise) to in-
crease the amount of airflow
through the jets. To decrease the
amount of airflow through the
jets, rotate the handle to the
right (clockwise).

_______________________________________

24
 Operate Your Spa

_________________________________________
Lighting
Pop-up Water Columns (if equipped) Underwater Light,
IMPORTANT! LED Points of Light on Spa Shell
When spa session is over, and and/or Spa Perimeter (if equipped)
before cover is closed, these
pop-up water features
Press the Light but-
MUST be turned off using
ton on the topside
the water control knob
control panel to turn
nearest the feature. Pushing
the spa light on. If
them down by hand or with the weight of the cover
your spa has perime-
will not turn them off, and water will continue to
ter LED lights, they
run through them, potentially causing draining of
will also light up at
your spa, depending on how long they are left on.
the same time as the
spa light.
Perimeter lights op-
erate in four modes.
The mode is changed
by turning the light
off and then immedi-
ately back on

1. Fading: The first time you press the Light but-

ton, the lights will cycle through all the colors in this
order: White, Cyan, Magenta, Blue,Yellow/Green,
Green, Red

2. Color Locked: This cycle offers a hard color

change without fading.

3. Quick Color Change: To cycle through the dif-

ferent color choices, press the Light button repeat-
edly. Each time you press the button, you advance to
the next color.

4. Flashing white: When you have cycled through

all the colors, the next time you push the Light
button, the LED lights will flash white.

Customer Service 1•800•787•6649 25

Maintaining Spa Water Quality

Testing and Ozone

Adjusting Water
Ozone is a natural purifier. Chemically known as
O3, it is produced from simple oxygen molecules in
our atmosphere. Ozone is produced in nature from
lightning during electrical storms and from ultravio-
As the owner of a spa, it is important that you main- let rays from the sun. It forms our protective ozone
tain your spa water and keep your spa equipment in layer.Your spa’s ozone generator is designed to du-
excellent condition. To do so, you must first balance plicate this natural sanitizer. Ozone breaks down
your spa water. If your spa is equipped with an and oxidizes oils, suntan lotions, sweat, urea, etc.
ozone generator it will automatically produce from spa water more effectively than commercial
ozone, but it cannot be used as the sole means of oxidizers. Ozone works with chlorine or bromine
maintaining safe spa water.You must select and use a systems in your spa to destroy bacteria and viruses
spa chemical system in addition to your ozone gen- and will do so more effectively. Ozone only leaves
erator. The ozone generator is a wearable, non-war- simple oxygen in the water as a by-product.
ranty item and it needs to be replaced
approximately every two years. Filtration
Cleaning your filter regularly is the easiest and most
Routine Water Maintenance effective single thing you can do to keep your water
Good spa water requires regular maintenance. Es- clear. A clogged or dirty filter will cause the heater
tablish a routine based on a regular schedule for and pump to work harder than they need to, possi-
your spa water maintenance. Maintaining your water bly causing them to fail. The spa’s heating system will
quality helps the enjoyment of your spa and extends only function with the proper amount of water flow
your spa’s life. See page 30. through the system. See page 29.

Sanitation The filtering cycle of your spa should be operated at

You will need to decide which chemical sanitizer least two hours or more a day (whether or not the
you wish to use, regardless of the presence of an heater is heating) to remove impurities and to pre-
ozonator. Spa owners with an ozonator still need to vent disposition of contaminants in your spa. The fil-
use a chemical sanitizer. Sanitizers kill bacteria and tering system works automatically. Keep the spa
viruses and keep the water clean. A low sanitizer covered when not in use to reduce the loss of heat
level will allow microbes to grow quickly in the spa and to keep debris from settling in the water. See
water. Use either bromine or chlorine as your sani- pages 15-19.
tizer or a non-chlorine/non-bromine sanitizer. All
work well when maintained regularly. Consult your Chemical Balance
spa dealer for the right decision with regards to You will need to test and adjust the chemical bal-
your lifestyle and spa usage. ance of your spa water. Although this is not difficult,
it needs to be done regularly. Depending on your
This manual will cover general chlorine sanitation choice of sanitizer, you need to test the level of cal-

!
only. See page 27. cium hardness, total alkalinity, and pH. See pages 27-
29.
The manufacturer does hereby claim
no responsibility or liability for use of Testing Methods
and quantities of the chemicals used.
There are 2 types of testing methods:
Read and follow all label instructions.
• The reagent test kit is a method which provides a
high level of accuracy. It is available in either liquid
Do not use third-party salt-based systems in
or tablet form.
your spa! Damage caused by salt-based sys-
• Test strips are a convenient testing method com-
tems that have not been factory installed will
monly used by spa owners.
not be covered under your warranty.

26
 Maintaining Spa Water Quality

Balancing the Total Alkalinity 8.2

Too alkaline, Decrease the
Total alkalinity (TA) is the measure of the total 8.0 pH level.
levels of carbonates, bicarbonates, hydroxides, and causes scaling
7.8
other alkaline substances in the water. TA can be
considered a pH buffer. It is the measure of the 7.6
ability of the water to resist changes in pH level. Ideal balance 7.4
7.2
The recommended total alkalinity is
80 - 120 ppm. 7.0
Increase the
Too acidic, 6.8 pH level.
causes corrosion.
If the TA is too low, the pH level will fluctuate 6.6
widely from high to low. Low TA can be corrected
by adding alkalinity increaser.
If the pH is too low, it can cause corrosion of metal
fixtures and the heating element. See chart to bal-
If the TA is too high, the pH level will tend to be
ance.
too high and may be difficult to bring down. High TA
can be corrected by adding pH decreaser.
If the pH is too high, it can cause scaling by allowing
metals or minerals to form deposits and stain spa
When the TA is balanced, it normally remains
surfaces. See chart to balance.
stable, although adding water with high or low
alkalinity will raise or lower the TA level.
If Using Chlorine as a Sanitizer
Balancing the Calcium Hardness • If you choose to use chlorine as a sanitizer, only
Calcium hardness (CH) is a measure of the total use granulated chlorine, not liquid chlorine.
amount of dissolved calcium in the water. Calcium • Once a week, check the chlorine level using either
helps control the corrosive nature of the spa’s a test strip or a reagent kit. See table for the ideal
water and is why soft water is not recommended. range.
The low calcium content of soft water is very cor- • Add one or two tablespoons of chlorinating gran-
rosive to the equipment and can cause staining of ules to the spa water weekly. Note that chlorine
the spa shell. dissipation rate will be faster at higher water tem-
peratures and slower at lower temperatures.
The recommended calcium hardness is • When you add chlorine, make sure no bathers are
150 - 200 ppm. in the spa, open all jets and run the spa at high
speed with the cover open for at least 30 minutes.
If the CH is too low, add liquid hardness increaser. • Follow the maintenance schedule on page 30.

If the CH is too high, dilute the spa water with soft

water or, if this is not available, add stain and scale If Using Bromine as a Sanitizer
defense. Bromine is a very effective sanitizer that produces
low chemical odors. Unlike chlorine, it can break
When the CH is balanced, it normally remains sta- down bacteria and other impurities to a safe level
ble, although adding soft water or very hard water with a low burn-out rate. The bromine generator
will raise or lower the CH level. requires different water chemistry tests from chlo-
rine systems.
Balancing the pH
If you choose to use a bromine generator, you can
The pH level is the measure of the balance between
purchase one at your spa retailer. Retail specialists
acidity and alkalinity.
will help you determine the best product to pur-
chase and can recommend supplies, procedures and
The recommended pH is 7.2 - 7.6.
maintenance schedules.

Customer Service 1•800•787•6649 27

Maintaining Spa Water Quality

Test for: Ideal Range Chemicals to Use

Min. < > Max. To Raise To Lower
Total Alkalinity 80 ppm < > 120 ppm alkalinity increaser pH decreaser

Calcium Hardness 150 ppm < > 200 ppm hardness increaser stain scale inhibitor
(liquid or powder)

pH 7.2 < > 7.6 pH increaser pH decreaser

Test for: Ideal Range (ppm) Chemicals to Use

Min. < > Max. To Raise
Chlorine level
without ozonator 3.0 5.0 chlorinating granules
with ozonator 2.0 4.0

Chemical Safety
Read and follow all printed instructions listed on
! WARNING!
Never mix chemicals together.

!
bottles and packages. Failure to follow chemical di-
rections may result in serious injury, sickness, or
even death. Do not allow chemicals to come in
contact with skin, eyes or clothing.
Add chemicals to the center of the spa with the Remove and wash clothing that may
pump running. Make sure the water is heated. Never have been exposed to chemical contact prior

!
add chemicals to cold water, as this will effect chemi- to wearing them again.
cal action. Also, never add chemicals directly into the

!
skimmer. Inhaling or ingesting chemicals will
cause serious injury, sickness, or even

!
WARNING! death.
Never add chemicals to your spa

!
while bathers are in the spa! Chemicals must be stored com-
pletely out of the reach of children in
Do not exceed chemical dosages as an area that is well vented, cool, and
recommended on chemical bottles dry. Failure to provide a proper area for

!
and packages. chemical storage may result in serious injury,
sickness, fire explosion and even death. Do
Never change chemical brands or not store your chemicals inside the equip-
types without completely draining, ment area of your spa.
flushing and thoroughly cleaning the
spa and cover first.

28
 Maintaining Spa Water Quality

Tip: Keep a spare filter to use in the spa while the dirty
Shocking the Water filter is being deep cleaned.
In addition to using a chemical sanitizer, you will pe-
riodically need to shock the water. Shocking the Starting with Fresh Water
water helps remove burned-out chemicals, bacteria, Consult dosage recommendations on the containers
and other organic material from your spa’s water that your chemicals are packaged in since they may
and improves your sanitizer’s effectiveness. have similar names and/or usage descriptions but
due to manufacturing differences, there is the likeli-
Do not use chlorinating shock, which will dam- hood of under- or over-dosing the spa chemicals.
age your spa’s jets and pump seals. Only use oxi- Damage to the spa or spa components from im-
dizer shock. It is an easy way to maintain chemical proper chemical usage is not covered under the
plans. spa’s warranty. Important: Make sure the water is
For best results use the directions below. heated. Never add chemicals to cold water, as
Add one ounce of oxidizer shock: this will effect chemical action. Add chemicals to
• Once a week the center of the spa with the pump running.
• After heavy bather loads
• If water has a strong odor Prior to filling a spa for the first time, or after a rou-
tine draining, follow this start-up procedure. Adjust
Spa must be running with all of the jets on high for the chemical dosages to the capacity of your particu-
30 minutes with the cover open. If necessary, repeat lar spa, following label recommendations.
oxidizer shock in 30 minute intervals. 1. Clean the surface of the spa with non-abrasive
cleaner.
2. Fill the spa to the proper water level with normal
Filter Cleaning tap water. (Do not use soft water.) Heat your spa
The filter is the part of your spa that removes the to at least 90º.
debris from the water and needs to be cleaned on a 3. Use test strip and balance the spa water.
regular basis to maximize your spa’s filtering per- • Adjust total alkalinity (acceptable range is
formance and heating efficiency. 80-120ppm).
• Adjust pH if necessary (between 7.2 to 7.8).
In addition to spraying off the filter weekly to re- 4. Add stain and scale prevention.
move surface debris, your filter should be deep 5. Add two tablespoons of chorine granules to the
cleaned periodically to dissolve scale and particles spa water.
that get lodged deep within the filter fibers and im- 6. Turn on jets for 15 minutes. Leave spa uncovered
pede the filtration process. Even if the filter looks during this time.
clean, scale and particles can clog the fibers and pre- 7. Put cover on spa and allow to heat up to desired
vent water from flowing through the filter resulting temperature.
in the most common spa problem – no heat, caused
by a dirty filter. Water level is very important. If the water level is
too low or too high, your spa will not operate prop-
We recommend you clean your filter once a month erly. The water level should be about two inches
and replace it once every 6 months or as necessary. over the highest jet (excluding neck/shoulder jets)
1. Remove the filter by turning it counterclockwise, when the spa is not being used.
unscrewing the bottom threads, then pulling it up
and out.
2. Place the dirty filter into a bucket of water deep
enough to cover the filter. Add 8 oz of liquid filter
cleaner to the bucket of water.
3. Soak the filter for a minimum of 24 hours.
4. Spray pleats of the filter with a water hose.
5. Reinstall the filter.

Customer Service 1•800•787•6649 29

Maintenance Schedule

Maintenance Schedule
Each time you refill the spa
• Follow the section Starting with Fresh Water.

Prior to each use

• Test the spa water using either test strips a reagent test kit.
Adjust chemical levels as necessary.

Once a week
• Test the spa water using either test strips a reagent test kit.
Adjust chemical levels as necessary.

Once a month
• Deep clean your spa’s filter. See page 29.
• Apply spa vinyl cleaner/protectant to vinyl spa soft cover and pillows.

Every two to three months

• Drain and clean your spa with non-abrasive cleaner.

• Polish shell with acrylic surface cleaner.

• Refill your spa, following the section Starting with Fresh Water.

Every four to six months

• Change your spa water.You may find the need to change your spa water more
frequently with heavy use. When empty, your spa should be cleaned with a
non-abrasive cleaner and then rinsed thoroughly.

Once a year
• Replace filter cartridges if the pleats appear frayed.

Every 2 years
• Replace your ozonator.

30
 Troubleshooting Water Quality Problems

Problem Probable Causes Possible Solutions

Water is cloudy • Dirty filter • Clean the filter

• Inadequate or improper sanitizing • Run jet pumps and clean filter
• Oils, lotions, organic matter • Add sanitizer
• Old water • Shock spa with sanitizer
• Adjust pH or alkalinity to balance
• Drain and refill spa

Algae • pH too high • Shock spa with Sanitizer.

Adjust pH
• Sanitizer too low • Shock spa with sanitizer and maintain
good sanitizer level

Organic buildup or scum • Oils, dirt in spa water • Wipe off scum ring using a clean rag. In
ring around spa extreme cases, you may need to drain,
clean and refill your spa.

Water odor • Organics • Shock spa with sanitizer

• Inadequate or improper sanitizing • Add sanitizer
• pH too low
• Adjust pH to balance

Chlorine odor • Chloramine level too high • Shock spa with sanitizer
• pH too low • Adjust pH to balance

Musty odor • Algae or bacteria • Shock spa with sanitizer. If problematic

or visible, you may need to drain, clean
and refill your spa.

Eye irritation • pH too low • Adjust pH to balance

• Sanitizer too low • Shock spa with sanitizer and maintain
good sanitizer level

Skin irritation or rash • Unsanitary water quality • Shock spa with sanitizer and maintain
• Free chlorine level too high (above good sanitizer level
5 ppm) • Allow level to drop naturally to below
5 ppm before using spa

Stains • Total alkalinity and/or pH are too • Adjust total alkalinity and/or pH
low • Use stain and scale inhibitor
• High amounts of copper or iron in
water

Scale • Calcium content of water is too • Adjust total alkalinity and pH. If needed,
high. Total alkalinity and pH are too drain spa, scrub off scale, then refill and
high. balance water.
• Use stain and scale inhibitor

Customer Service 1•800•787•6649 31

Troubleshooting Operations

Symptom Possible Cause(s) Possible Solution(s)

POWER
System does not work Power is turned off Reset spa
Control pad and spa No electrical power to spa Turn on or reset the GFCI circuit breaker.
equipment do not operate If this does not solve the problem, have a
qualified electrician check the electrical
service.
The 30A fuse has blown Contact customer service
The spa does not turn off Spa is trying to heat up Check the temperature setting is in
Standard mode
Spa is in filter cycle Normal. No adjustment necessary
Spa is in Standard mode Check setting
Control panel displays a An error may have occurred See diagnostic messages on pages 20-23 for
message message code meanings
GFCI breaker trips repeatedly Improper wiring to spa or GFCI breaker is Consult with a qualified electrician
defective
There is a defective component on spa Contact customer service

HEAT
Spa does not heat Check mode. Set to Standard or Ready See control panel instructions on pages 20-
23.

Water level is too low Add water to correct level

No electrical power to spa Turn on or reset the GFCI circuit breaker.
If this does not solve the problem, have a
qualified electrician check the electrical
service.
Heater is defective Contact customer service
Gate valve is partially or fully closed Open gate valves. Note: Never operate
your spa with the gate valves closed!

Spa gets warm but not hot Thermostat has been turned down Set control panel to higher temperature
Insufficient filtration time if Sleep or Increase filtration time
Economy mode
Water level is too low Add water to correct level
No electrical power to spa Turn on or reset the GFCI circuit breaker.
If this does not solve problem, have a quali-
fied electrician check the electrical service.

Dirty filter cartridge Clean filter cartridge

Gate valves closed Open gate valves
Spa cover improperly positioned Align spa cover
Spa gets too hot Filtration time is set too long Reduce filtration cycles, especially during
summer months

32
 Troubleshooting Operations

Symptom Possible Cause(s) Possible Solution(s)

WATER
Water is not clean For all water clarity problems, see page 31.
High water consumption Very high evaporation due to air valves Shut off air valves and refill as necessary
being open
Low water stream from the jets Running in FILTER mode - slow speed Select high speed jets

Blocked wall suctions or skimmer Clean wall suction/skimmer.

Dirty filter Clean filter and replace
Jets are closed Open jets
Gate valves closed Open gate valves

No water stream from the jets Pump has airlock Remove airlock by priming spa (page 13)
Jets are closed Open jets
Power switched off, system off Reset power
Pump is defective Contact customer service
Pump fluctuations Low water. Check level on skimmer flap
Water leakage from below spa Check the connections and drain hoses Tighten loose connections.

WATER PRESSURE
Jets surge on and off Water level is too low Add water to normal level
Jets are weaker than normal or Jet valves are partially or fully closed Open jet valves
do not work at all
Filter cartridge is dirty See Cleaning the Filter

Air is trapped in the pump Remove airlock by priming spa (page 13)

The suction fittings are blocked Remove any debris that may be blocking
the suction fittings
Gate valve is closed Open gate valves. Note: Never operate spa
with the gate valves closed!

AIR AND JETS

No airstream from the jets Air control not open Open the control
Jet spout opening not fixed properly Check jet spout openings
Jet spout opening missing Check jets and replace as necessary

LIGHT(S)
Standard spa light doesn’t Light bulb has burned out Replace light bulb
work
Lighting system is defective Contact customer service

Customer Service 1•800•787•6649 33

Troubleshooting Operations

Symptom Possible Cause(s) Possible Solution(s)

PUMP(S)
Pump runs constantly – will Problem with circuit board Contact customer service
not shut off

Noisy pump Water level is too low Add water to normal level
Blocked wall suctions or skimmer Clean the wall suction/skimmer
Damaged or worn-out motor block Contact customer service
Clogged floor suction or skimmer Clean floor suction or skimmer
Leakage of air into suction line Contact customer service
Debris is inside pump Contact customer service
Gate valves are closed Open gate valves. Note: Never operate
your spa with the gate valves closed!

Damaged or worn motor bearings Contact customer service

Improper or defective wiring Contact customer service

Pump turns off during Automatic timer has completed its cycle Start the cycle again
operation
The pump motor is defective Contact customer service

Pump has a burning smell Damaged or worn motor bearings Contact customer service
while running

Pump does not work Power may be turned off Reset power
Pump has overheated Let cool for one hour

Incorrect or faulty wiring of electrical Contact customer service

supply
Switch is off Auto reset after the motor has cooled
down
House circuit breaker tripped or in OFF Reset circuit breaker
position Contact customer service

Motor overload condition Motor overload will reset automatically. If

problem persists, contact customer service
Damaged electrical cord Contact customer service
Pump cord not plugged in Plug pump cord into appropriate receptacle

GFCI tripped or in OFF position Reset GFCI

34
 Cleaning and Care

Draining Your Spa Vacation Care

Your spa should be drained every four to six You can leave your spa unattended for up to two
months, and refilled with fresh tap water. The follow- weeks if you follow these instructions.
ing is the recommended method for draining your
spa. • ALWAYS lock your cover using the cover locks if
you plan to be away from home and the spa is
1. Turn off the power at the breaker. filled with water.
2. Remove all filters. • Set the spa to Sleep Mode. (See instructions on
3. Your drain valve is located inside the spa cabinet. page 15-19 for changing modes.)
4. Locate hose ending with the 3/4 inch hose shut- • Following the water quality instructions starting
off valve. on page 26, adjust the pH.
5. Hook up the female end of a garden hose to the • Shock the water (add either chlorine or bromine
drain fitting. sanitizer).
6. Place the other end of the garden hose where • When you return, check and adjust the pH and
you would like the water to drain to. shock the water.
7. Twist the hose shut-off valve counterclockwise to
open the drain. If you will not be using your spa for longer than 14
8. Let spa drain completely, then remove garden days and a spa maintenance service is not available,
hose. we strongly recommend you drain or winterize
9. Twist the hose shut-off valve clockwise to close it your spa. See page 38 for Winterization Procedure.
and replace cap.

Water drained from your spa is safe to dispose of in

your yard, septic system or in a drain. Follow all local/mu-
nicipal codes and regulations for disposal.

Customer Service 1•800•787•6649 35

Cleaning and Care

Cleaning Your Spa Warning: Do not use automotive vinyl protectants on spa
covers or pillows.These products are generally oil-based
and will cause severe water clarity issues that are diffi-
Spa Shell cult to correct.
Each time you drain your spa, before you refill it you
should clean your spa shell with a low detergent, Important! Keep the spa covered when not in use!
non-abrasive cleaner specifically formulated to clean • Covered spas will use less electricity in maintaining
the spa without damaging its acrylic finish. your set temperature.
• Covering your spa will protect your spa’s finish
1. Spray cleaner directly to the spa’s finish. from the sun’s ultraviolet rays.
2. Wipe clean with a soft cloth. • You are required to keep the spa covered to main-
3. Repeat on heavily calcified areas. tain warranty coverage.
4. Wipe spa thoroughly with a wet sponge, rinsing • Covering your spa helps prevent children from
often in a bucket of clean water. drowning in the spa. See the photo for instructions
5. Allow the spa to dry completely. on mounting the locks and how to lock and unlock
the cover.
IMPORTANT: Do not use any of these products on spas • In addition, while a soft spa cover is rigid, it is not
full of water. Only apply to clean, cool, dry surfaces. In- designed to support any weight. Therefore, as a
correct product usage may cause water issues. safety precaution and to preserve the life of your
cover, you must not sit, stand, or lie on it, nor
Resin Spa Surface should you place objects of any kind on top of it.
For normal care and cleaning, use a soft cloth or

Jet Removal and

sponge with soap and water. Rinse well and dry with
a soft, clean cloth.

• Clean grease, oil, paint and ink stains with iso- Replacement
propyl (rubbing) alcohol. Rinse well and dry with a
1. Rotate the jet face counterclockwise.
soft, clean cloth.
2. Continue to rotate the jet as you pull it out of the
• Never use abrasive cleaners.
jet well.
• Do not allow your surface to come into contact
with nail polish, nail polish remover, wintergreen oil
To replace jets, insert the jet in the jet well and push
(methyl salicylate), dry cleaning solution, lacquer
and rotate it clockwise until you feel it snap into po-
thinners, gasoline, pine oil, etc.
sition. When the jet face can be rotated freely, it is
• Avoid placing razorblades or other sharp instru-
properly seated.
ments on this surface as they may scratch it. Small
scratches can be removed by buffing lightly with a
clean cloth and using either an automotive polishing
liquid or a toothpaste containing a fine polishing in-
gredient. For deeper scratches, sand the surface
lightly with 400 grit “wet or dry” paper and buff
with fine-grit buffing compound.

Spa Cover and Pillows 1. 2.

Protect spa cover and pillows by applying a spa vinyl
cleaner as part of your monthly maintenance plan. It
is specifically designed to protect spa covers and pil-
lows from chemical and ultraviolet light damage
without leaving an oily residue behind.

36
 Cleaning and Care

Removing and Reseating Sound System Feature

the Pillows
(if equipped)
You can remove the pillows for cleaning and mainte-
Several options are available and include marine
nance quickly and easily. This method works for all
grade CD players and mp3 docking stations. Spas
types of pillows.
equipped with an audio system are delivered with
To attach ‘U’-shaped pillows: the manufacturer’s operating instructions. Also:
Press plugs gently into sockets. • Make sure that hands and CDs are dry before use.
• Always close the CD protective door.
To remove ‘U’-shaped pillows:
• Do not place wet CDs into this unit at any time.
Pull gently upward on pillow.
• Water damage is not covered by spa manufacturer
To attach rectangular pillows: or the sound system manufacturer’s warranties.
1. Hold pillow LOWER than the • The system is water resistant but NOT water-
final pillow position. proof. Take every precaution to keep this system
2. Drag the pillow UPWARD al- dry. Water damage is not covered by spa manufac-
lowing the BOTTOM of the turer or the sound system manufacturer’s war-
bracket to enter the slot in the ranties.
pillow first. Listening to the Radio
3. As the pillow begins to attach to the bracket, 1. Press ‘Power’ to turn the system on. The system
press inward on the center of the pillow with automatically starts in the mode it was in when it
your fingers. was last shut off.
4.The pillow will snap into place. 2. Press the MODE button to switch among CD,
Aux and Radio modes.
3. Press the UP and DOWN ARROWS located at
the far right of the panel to tune to a station.
CD Player:
1. Press the OPEN button on the unit. The faceplate
will lower and expose the disk drive.
1. 2. 2. Insert a disk in the disk drive.
3. Flip up the faceplate.
4. To remove the disc, press the OPEN button. The
faceplate will open. Press the small EJECT button
located below the disk drive slot.
Playing a CD
1. Insert a disc in the disc drive as described above.
The player will id the disc and begin playing it.
3. 4. 2. Use either the remote control or the buttons on
the faceplate to control player.

!
AUDIO
EQUIPMENT
RISK OF
ELECTRIC
SHOCK

Customer Service 1•800•787•6649 37

Winterizing and De-Winterizing Your Spa

Winterization Procedure FIGURE 1

Important: Damage caused by improper winterization is not

covered under the manufacturer’s warranty.

1. Turn off power at the GFCI circuit breaker before

draining or servicing your spa.

2. Remove exterior resin panels by inserting a flathead screw-

driver at the bottom edge of the panel and prying out (Figure
1) or by prying out decorative plugs and unscrewing screws FIGURE 2
on UltraTec panels.

3. Attach a garden hose to the drain and open the blue ball valve
(Figure 2). Water will start to drain. You may have some
water left in the spa shell that did not drain. Remove it with a
wet-vac or by hand with a small cup.

Water drained from your spa is safe to dispose of in your yard, septic
system or in a drain. Follow all local/municipal codes and regulations
for disposal.

4. Loosen all large white unions from heater and pump(s) to let
excess water drain from the lines (Figure 3). Your spa may GATE VALVE/CLIP
have more than one pump. Be sure to follow winteriza-
tion procedures for each pump and all unions. A one-
pump spa has 4 unions; a two-pump spa has 6.
UNION
5. Remove lowest drain plug on front of each pump (Figure 4).
Drain out any water in pump(s).

6. After the spa has drained, you MUST also use a wet-vac to re- FIGURE 3
move the water from the lines by vacuum/suction. Water left
in the lines and jets will freeze and damage them. FIGURE 4

To adequately clean out the lines, place the wet-vac for 10-15
seconds over: each drain (Figure 5); each union (Figures 6 and
7); each jet face (Figure 8); each suction (Figure 9); and the fil-
ter cavity (Figure 10). See filter removal procedure.

7. After all the water is removed from the spa, jets, and plumbing, PLUG
re-insert drain plug into each pump (Figure 4). Tighten all
unions and make sure all gate valves are open with clips in-
stalled (Figure 3).

8. Pour a gallon of spa antifreeze into the top of each pump (Fig-
ure 11) and a gallon into the filter cavity (Figure 12).

9. Replace all exterior panels.

10. Close your spa cover.

FIGURE 5

38
 Winterizing and De-Winterizing Your Spa

FIGURE 10 Important: Damage caused by

improper winterization is not
covered under the manufac-
turer’s warranty.

If you have any questions,

FIGURE 6 please call Technical Support at
1-800-787-6649.

You may also wish to contact a

professional to perform these
services for you.

FIGURE 7 FIGURE 11

FIGURE 12

FIGURE 8

FIGURE 9

De-Winterization Procedure
1. Fill the spa’s footwell with water.
2. Drain the spa to clear the antifreeze out of the spa. See page 35. Draining Your Spa, for procedure.

Water drained from your spa is safe to dispose of in your yard, septic system or in a drain. Follow all local/municipal
codes and regulations for disposal.

Customer Service 1•800•787•6649 39

40
Customer Service 1•800•787•6649 41
42
 Register Your Product

Product Registration
Register your spa online!
Go to strongspas.com and click on Register.
It is important that you register your product as soon as possible.

IMPORTANT:
Warranty is void if the spa is moved to any location that is not the original ‘Ship To’ address.

Locating the product serial number

The serial number of your spa is located on a metal plate attached to exterior of the spa.
You will need this number to properly register your spa and activate coverage.
Write this information in the space provided below.

Please have the following information ready when registering your spa.

Spa Model: ________________________________________________________________

Spa Serial Number: __________________________________________________________

Date Purchased: ____________________________________________________________

Date Delivered: ____________________________________________________________

Date Installed: ______________________________________________________________

Dealer/Vendor Name ________________________________________________________

Dealer/Vendor Phone Number: ________________________________________________

Dealer/Vendor Address: ______________________________________________________

KEEP THIS PAGE FOR YOUR RECORDS!

Customer Service 1•800•787•6649 43

 For customer service, please call
1-800-787-6649

READ AND FOLLOW ALL INSTRUCTIONS

To reduce the risk of injury, do not permit children to use this
product unless they are closely supervised at all times.

SAVE THESE INSTRUCTIONS

9-9-14