Questionnaire On Effect of Balanced Scorecard On Psychological Empowerment and Managerial Performance: Evidence From

Questionnaire on
Effect of Balanced Scorecard on Psychological Empowerment and

Managerial Performance: Evidence from-------------
Dear Respondent,
The purpose of this survey is to explore the effect of balanced scorecard on psychological
empowerment and managerial performance. This questionnaire has been designed to
assess your perception regarding use of performance appraisal through balanced scorecard
and its effect on psychological empowerment and managerial performance.
There are four sections in this questionnaire. “Section-A” aims to identify the demographic
information of the respondents. “Section-B” is designed to know the information regarding
balanced scorecard, “Section-C” is designed to know the information regarding
psychological empowerment and finally “Section-D” is designed to know the information
regarding managerial performance. Each question will be rated as seven (5) Point Likert
Scale, where One (1) represents strongly disagree and the five (5) shows strongly agree
with the particular statement.
I am assuring you that this finding will be solely used for knowledge development; no part
of the information will be used for any profit orientation. All individual responses will be
kept CONFIDENTIAL and will NOT BE DISCLOSED. Please read the instructions carefully.
Answer all the statements as accurately as possible.
Thank you for your anticipated cooperation in developing knowledge.
Best Regards,
S. M. Khaled Hossain
Lecturer
Army Institute of Business Administration (AIBA)
Savar Cantonment, Dhaka
Section-A: Demographic information regarding the respondents
 Name : ----------------------------------------------------------------------------------------
 Designation:-----------------------------------------------------------------------------------------
 Gender : Male  Female
 Age Between : 20-27 Years  28-35 Years  36-45 Years  Above 45 Years
 Working Experience in this company:  Bellow 5 Years  6-10 Years  Above 10 Years
 Educational Qualification:  Graduation  Post Graduation
Section-B: Information regarding Balanced Scorecard

Please read the following statements and indicate the extent of your agreement with the statement 0n a
5-point scale. Please circle your response.
1=Strongly Disagree, 2=Disagree, 3=Neutral, 4=Agree, 5=Strongly Agree
Variables Statements 1 2 3 4 5
My department uses Cost savings and 1 2 3 4 5
efficiencies enhancement techniques to achieve
Financial the organizational goal.
perspective My department increases profit margins each 1 2 3 4 5
year.
My department introduces new revenue channels 1 2 3 4 5
for increasing the revenues.
Customers are satisfied regarding the service of 1 2 3 4 5
my department.
Customer Market shares of my department are growing day 1 2 3 4 5
perspective by day.
Creating brand awareness is ensured in my 1 2 3 4 5
department.
I always try to improve the process of my 1 2 3 4 5
Internal department.
Process I always try to achieve quality optimization of my 1 2 3 4 5
perspective department.
I always try to utilize the capacity in full to boost 1 2 3 4 5
efficiency of my department.
Skills assessments, performance management 1 2 3 4 5
scores, training effectiveness are present in my
Learning department.
and Growth Databases, information systems, networks and 1 2 3 4 5
perspective technology infrastructure are present in my
department.
Culture, leadership, employee alignment, 1 2 3 4 5
teamwork and knowledge management are
present in my department.
Section-C: Information regarding Psychological Empowerment
The work I do is meaningful to me. 1 2 3 4 5
My job activities are personally meaningful to 1 2 3 4 5

Meaning me.
I am confident about my skills necessary for my 1 2 3 4 5

jobs.
I am confident about my ability to do my job. 1 2 3 4 5
I am self-assured about my capabilities to 1 2 3 4 5

Competence
perform my work activities.
I have mastered the skills necessary for my job. 1 2 3 4 5
I have significant autonomy in determining how I 1 2 3 4 5
do my job.
I can decide on my own how to do about doing 1 2 3 4 5
Self-
determination my work.
I have considerable opportunity for 1 2 3 4 5
independence and freedom in how I do my job.
My impact on what happens in my department is 1 2 3 4 5
large.
I have a great deal of control over what happens 1 2 3 4 5
Influence in my department.
I have significant influences over what happens 1 2 3 4 5
in my department.
Section-D: Information regarding Managerial Performance

I can determining goals, policies, and courses of 1 2 3 4 5
Planning action such as work scheduling, budgeting, and
programming.
I can collect and prepare of information usually 1 2 3 4 5
Investigatingin the form of records, reports and account
(measuring output, record keeping and job
analysis).
I can exchange information with people in 1 2 3 4 5
Coordinating organization other than my subordinates in order
to relate and adjust procedures, policies and
programs.
I can assess and appraise of proposals or of 1 2 3 4 5
Evaluating reported/observed performance (e.g. employee
appraisals, judging financial performance and
product inspection).
I can direct, lead and develop my subordinates. 1 2 3 4 5
Supervising
I can maintain the work force of your 1 2 3 4 5

Staffing responsibility area (e.g. selecting and promoting
your subordinates.

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Questionnaire on

Effect of Balanced Scorecard on Psychological Empowerment and

Thank you for your anticipated cooperation in developing knowledge.

Section-B: Information regarding Balanced Scorecard

My job activities are personally meaningful to 1 2 3 4 5

I am confident about my skills necessary for my 1 2 3 4 5

I am self-assured about my capabilities to 1 2 3 4 5

Section-D: Information regarding Managerial Performance

I can maintain the work force of your 1 2 3 4 5

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