Kunal Gupta |MCA |PMP |CSM |SAFe® 4 Agilist |ALMI

US: 001-8609908815 | [email protected]

PROGRAM MANAGER ▪ RELEASE TRAIN ENGINEER ▪ SCRUM MASTER ▪ DELIVERY

MANAGER ▪ PRODUCT MANAGER

SKILLS
 Project Management Professional (PMP)  Certified Scrum Master (CSM)
 Release Train Engineer (RTE)  Cross-functional team management
 Agile Program Management  Executive Relationship Management
 Engagement/ Delivery Management  Global Delivery
 Product Manager  BFSI Product Owner
 Risk and Change Management  Business Analysis
 Budgeting, Forecasting & Resource  Waterfall
management  Strategic Planning

CAREER PROFILE

Kunal Gupta is an MCA graduate who is PMP, CSM, SAFe certified and possesses over 14 years of global experience as a
Program Manager, RTE/Scrum Master and Delivery Management professional. He has a proven track record of
developing project initiatives, directing project plans and achieving revenue performance targets.

 Kunal possesses expert skills in planning, monitoring, reporting, resource management, quality, and risk
management. He has consistently delivered large scale projects with budgets ranging from $500K to $3.5M.

 Has led multiple Strategy, Operations and IT transformation engagements for several insurance industry leaders
such as MassMutual, Travelers, ManuLife Financial, Aetna and Max New York Life Insurance related to both in house
system Optimization as well as COTS product implementations

 Kunal has proven experience as a program/ portfolio and project manager, wherein he has delivered quality
software solutions for top BFSI organizations, managing revenue generation and operational optimization programs
organization wide both in Agile and Waterfall environments

 Kunal has experience working as a Product Manager in Agile and SAFe environment by setting and communicating
the product vision to the stakeholders, creating product strategy and roadmap for the train, creating and prioritizing
epics and features based on end customer needs, assigning business value/ WSJF to the features, defining
release/program level objectives and creating the release/program backlog

 Kunal have been responsible for managing end to end implementation of multiple projects in the Big Data
environment involving creating data management strategy and road map, data manipulation, enhancing and
creating dashboard & reporting capabilities, self service capabilities, implementing business intelligence solutions
using Tableau, Data Migration and Integration between different vendors

 Kunal has experience working as a Release Train Engineer (RTE) in implementing projects in Agile and SAFe
environment by optimizing the flow of value through the ART, facilitating PI Planning, creating visions/roadmaps in
conjunction with the senior leadership and coaches, team and Scrum Masters.
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 Expertise in developing Program and Program plans, baselining them, refining strategies, coordinating across teams,
schedule and budget forecasting and management

 Highly motivated solutions-driven IT Professional with progressive experience & proven expertise in leading,
managing and end-to-end delivery of complex multi-million-dollar Business and IT transformation initiatives

 His leadership style focuses on engaging team members to communicate, dynamically solve problems and deliver
the highest quality solutions. Kunal has led cross functional technical project teams with 30+ members and multi-
million-dollar budgets

 Kunal is adept at listening to clients’ needs, then delivering the best designed solution. His unique background
makes him a strong leader for major change projects. He has devoted his career to developing proven project and
program management strategies to meet or exceed client expectations.

CORE COMPETENCIES

Professional Certifications -
 Project Management Professional (PMP)
 Certified Scrum Master (CSM)
 SAFe® 4 Agilist (SA)
 Associate, Life Management Institute (ALMI) designation from LOMA, USA
 Associate, Customer Service (ACS) designation from LOMA, USA

Program/ Project Management skills - Project charter, SOW, WBS, Project planning, Project management plan
development, baseline definition (scope, cost and schedule), Risk management, Team Management, Quality
management, Forecasting, monitoring & controlling project against baselines

Product Lines - Life Insurance, Retirement Services/Annuities, Healthcare, Property and Casualty, Legal & Compliance

Functional areas - New Business, Renewals, Policy Administration, Claims, Underwriting, Billing, Customer Reporting,
Contact Center

Methodologies - Agile, Scrum, Kanban, Scaled Agile Framework (SAFe), DevOps, Continuous integration, Continuous
Deployment, Continuous Delivery Pipeline (CDP), Waterfall, Roadmap planning, Proof of concept, Solution Discovery/
Compatibility Assessment, Functional and User Acceptance Testing, Unified Modeling Language (UML), Joint Application
Design (JAD), Joint Application Requirements (JAR), Context Diagram, Process Modelling

Areas of expertise - Large IT transformation project management, Agile/ SAFe Transformation, Mobile, Digital and
Web strategy, Legacy modernization, System Migration and Integration, M&A integration initiatives, Direct to consumer
models, IT assessment, Product configuration and launch, Vendor evaluation and selection, Vendor Management,
Reporting and Analytics, Agile Maturity assessment, DevOps Maturity assessment, Proofs of Concept, Cost Benefit
Analysis (CBA), Operating Model Design, Requirement Gathering

Technology & Tools -

Front End - J2EE, Java Swing, JSP, Oracle Forms, XML, HTML, JavaScript, Spring, AngularJS
Middleware - Microservices, APIs, C, C++, VC++, .NET, VB.NET, EJB
Databases - Oracle, SQL Server, Access, DB2, Teradata, Data Warehouse, Mongo DB, Informatica
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Development/Test Methodologies - Agile | Lean Scrum, XP, Kanban, SAFe, TDD, Waterfall, RAD, Iterative, CMM Level 5
& CMMI
QA/QC - Quality Center, Selenium, Junit, Load runner

Architecture / Design - MS Visio, MS Powerpoint

Configuration Management System - GitHub, PVCS, Confluence
Load and Monitoring System - Splunk
Project Management - MS Office, MS Project Server
Enterprise / BFSI COTS Products - HP Ingenium Policy Admin system, Sapiens Adaptik Policy Admin system, Onit
(Enterprise Legal Management System), Billing Point, Document Repository Applications (IManage, FileNet, BOX,
Sharepoint), Finance Applications - SAP, Identity Life Cycle Management (ILM)
Agile Project Management Tools - CA Technologies Rally, Version one, IBM RTC, Atlassian JIRA and Confluence, eDev
inteGREAT
Others – Managed File Transfer(MFT), Jenkins, WebLogic, Websphere, Business Intelligence solutions (Tableau), SAS,
Cloud - Amazon Web Services (AWS) and Azure, Mainframes, AI and Machine Learning, BIG Data (Hadoop)

PROFESSIONAL EXPERIENCE

Project Experience:

Infosys Limited Product Manager/Program Manager/Release Train Engineer Aug 2014-Till Date

MassMutual Enterprise Legal Management Implementation (Springfield, MA) Aug 2018 – Till Date
The Legal Area of MassMutual is planning to sunset their legacy system ‘Team Connect’ and replace it with an Enterprise
Legal Management System ‘ONIT’ which has better capabilities, functions and flexible workflows.
Onit implementation will enable the Legal team of MassMutual to effectively use the technology, legal spend
management, and will help Mass Mutual Attorneys to respond to their cases for and against MassMutual in a timely and
coordinated manner. The implementation will include an integrated solution that synchronizes legal processes such as:
 Matter/ Case Management
 Attorneys, Paralegals and Outside Counsel Management
 Invoice Processing and Legal fees
 Billing
 Legal Service Requests (LSRs)
 Document Storage and Management
 Reporting/Dashboard capabilities
 User authentication
 Knowledge management
 Migration of legacy data into new system
 Integration with other applications (Identity Life Management, Finance Applications, Document Management
Applications, 3rd Party vendors etc.)

As a Product Manager/Program Manager for this engagement I am responsible for:

 Developing the Product strategy, business plan, roadmap and product requirements based on customer
requirements and competitive market analysis
 Communicate the product roadmap to the end customers and other key stakeholders and gain buy in for
strategy with senior management, leadership teams and internal stakeholders
 Work with Business and IT partners to define strategic capabilities that are necessary for the implementation of
the integrated Enterprise Legal Management solution and assign business value to them.

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 Prioritize Epics and Features for implementing integrated Enterprise Legal Management solution and develop
Release/ Product/Feature backlogs in line with industry best practices, business needs, identified requirement
gaps and the product readiness being expected by the client
 Anticipate customer needs and identify and capture customer requirements. Collaborate with other product
managers/product owners, to specify features, prioritize enhancements, and ensure the delivery of new feature
sets
 Serve as the conduit between the end customers and the software development team by providing clear
direction, vision statement, release/program level objectives, customer requirements and encourage team to
get user feedback early
 Analyze and monitor key performance metrics and recommend product enhancements
 Work closely with Development, QA, UX, Documentation & other product managers to execute on coherent,
compelling Analytics vision
 Work with UI/UX designers to Develop workflow diagrams, storyboards, and wireframes
 End-to-end management of current reporting/analytics offering: manage closed-loop feedback process; drive
improvements, prospect demos & adoption
 Work closely with the vendors to integrate the legal data with the MassMutual Tableau server to enable
analytics and management reporting to the senior leadership
 Managing around 30 MassMutual FTE and vendor resources
 Vendors Relationship Management
 Creation of Project SOW, Kickoff deck, Project Charter, Project Management Plan, RACI and status reporting on
an ongoing basis
 Responsible for developing overall IT & Business Strategy, business plan and implementation roadmap based on
customer requirements for various initiatives
 Responsible for monitoring against performance measurement baselines, forecasting cost and schedule
performance and Status reporting to leadership team to create awareness of progress, risks and issues
 Facilitate Program/Project level scrum ceremonies such as Daily Huddle, Roadmap Planning, Release
management meetings, Scrum of Scrum and I&A workshop
 Responsible for cross program collaboration to ensure that dependencies are shared and addressed accordingly
 Project Staffing, setup and ensuring/ facilitating optimal adoption of agile and scrum practices
 Lead the end to end implementation and delivery of the program
 Monitor team’s progress towards completion of Iteration and deliverables on an ongoing basis
 Identification and prioritization of risks, raising them in leadership meetings and proactively developing risk
response plans

Travelers Business Insurance Strategic Work Intake Automation Hartford, CT Aug 2016 – Aug 2018
The strategic work intake project undertaken by Travelers Business Insurance division aims at automating the policy
application intake process for multiple lines of business such as Auto and Workers Compensation.
This is an end-to-end application development project involving requirements gathering and requirements elaboration,
design, build, testing, implementation and support. The scope includes-
 Automation of client account creation functionality
 Transformation of policy data into ACORD standards
 Policy quote generation
 Automate statement of values, vehicle schedules, driver schedules intake process coming from brokers/agents
via spreadsheets

My roles and responsibilities as a Release Train Engineer include:

 Led 5 cross-functional teams from product conception through launch and multiple iterations
 Liaise with key Business Owners, Product Managers & Product Owners and Technology partners for defining
Project Vision, Feature Roadmap, Project Scope and target timelines. Ensure Backlog prioritization as per market
value/ business needs, backlog grooming and health
 Strategizing and driving Data Product Strategy and roadmap with the senior leadership
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 Manage and optimize the flow of value through the program using various tools, such as the Program Kanbans
and information radiators
 Establish and communicate the annual calendars for Iterations and Program Increments (PI)
 Aggregate Team PI Objectives into Program PI Objectives and publish them for visibility and transparency
 Work with business partners to track and report benefits and impact of the program and disseminate success
stories
 Work cross-functionally to align strategy, methodology and execution
 Facilitate periodic synchronization meetings
 Escalate and track impediments
 Encourage the collaboration between teams and System and Solution Architects
 Mentoring, managing and overseeing the deliverables of multiple Scrum teams
 Facilitate Program level scrum ceremonies such as PI planning, Inspect & Adapt workshop, Release management
meetings, Scrum of Scrum and ART sync meetings
 Ideate brainstorm and implement solution accelerators, continuous deployment, continuous integration and
DevOps
 Manage Software Development and Configuration Management Environment
 Establish and manage Risk and Quality for agile program
 Generate Metrics and Reports for the Senior Leadership
 Drive continuous improvement via facilitating workshops; assess the agility level of the program and push teams
to improve
 Launched and contributed to Release Train Engineer Communities of Practice (RTE CoP)

AETNA Platforms Modernization and Transformation Hartford, CT Aug 2014-Aug 2016

Extensive experience working as IT Program/Project Manager for one of the largest healthcare customers. Worked on
different initiatives starting from inception to launch, directing project plans and achieving revenue performance targets.

As a Product Owner/Project Manager/Scrum Master my roles and responsibilities included:

 Creating, grooming and prioritizing Epics/Features based on customer needs and providing business
values/benefits
 Responsible to maintain and update Release/Program backlog and ensure that scrum teams have clear vision of
the business roadmap and needs
 Collaborate with other Product Owners from different scrum teams and providing direction and guidance on
business priorities so that relevant features can be addressed
 Work with fellow product partners to define and prioritize key product metrics
 Work closely with the senior leadership to define Product Data Strategy, Roadmap and reporting/analytical
capabilities that are needed
 Creation of Project SOW, kickoff deck, Project Plan and status reporting on an ongoing basis
 Responsible for creating the scope baseline and WBS in close alliance with Senior Business and Technology
Leadership team and obtaining stakeholders buy-in on the same
 Mentoring, managing and overseeing the deliverables of the team
 Guard team against impediments which impede sprint goals
 Facilitate Daily Scrum meetings focusing around Burndown analysis to identify and resolve impediments
 Manage conflicts, train and motivate team
 Responsible for monitoring against performance measurement baselines, forecasting cost and schedule
performance and Status reporting to leadership team to create awareness of progress, risks and issues
 Vendor Management and Relationship

Some of the key projects that I lead and managed at Aetna are:

Mergers, Acquisition & Integration of consumer fund products (HSA, FSA and HRA)

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Aetna acquired another company for processing consumer fund products to increase their market presence in middle
market and national accounts which led to changes to their existing operating model. Aetna decided to migrate the
consumer fund products for small group market from existing platform to a new platform leading to the changes in the
current operating model and integrating with the new systems. The processes primarily impacted were Enrollment,
Claims and Billing. Aetna also decided to outsource its check printing and distribution activities for consumer fund
products to another printing vendor leading to the changes in the current operating model and integrating with new
vendor for exchange of information.
As Project Manager for this project being managed under Waterfall model, I was responsible for managing a team of
around 20 resources (including both from Aetna and Vendor) and overseeing end to end implementation.

Care Management for Medicare Consumer Business

This was a strategic initiative to improve speed to market and enhance care management for the patients enrolled in
Medicare business. As a part of this business process reengineering initiative all the existing and new sub processes in
Care Management were identified and future state process flows were created with inputs from the business SMEs.
Being managed under Agile (SAFe) methodology, high level Epics were defined for each business process and then
prioritized based on business needs. The proposed high-level architecture was defined with all the integration points
and cross program dependencies.
As a Project Manager/Scrum Master, I was responsible for end to end implementation and ensuring that the agile
processes and ceremonies are being followed.

Correction/modification of existing Y2K computation logic from the year 2020 onwards
This project aimed at fixing the existing Y2K computation logic which was expected to fallout from 2020 year onwards
due to the existing design/coding constraints. This was extremely critical to the client as it has an impact on number of
primary business processes in the healthcare value chain comprising of nearly 30 client applications.
As Project Manager I was responsible for managing a team of around 30 resources. This was a 3-month reverse
engineering initiative which required team to analyze, understand and estimate the impact across different business
processes and client applications.

Cognizant Technology Solutions Project Manager/Product Owner Oct 2011 – Aug 2014
.
MassMutual Retirement Services Technology Modernization Springfield, MA Oct 2011 – Aug 2014
Extensive experience working as a Project Manager on different million-dollar initiatives leading end to end delivery and
implementation.

As a Product Manager/Project Manager my roles and responsibilities included:

 Development of the Discovery Statement of Work laying out the scope, schedule, cost, deliverables, activities and
methodology for the effort
 Interacting with Business and Technology Partners for creating the Product Roadmap, Vision Statement and Detailed
Project Plan
 Collaborate with Senior Leadership, Subject Matter Experts etc. to define the Product Data Strategy and Roadmap
 Worked with Enterprise Architect to come up with a data strategy for creating a data warehouse (Business
Information Factory) which will enable data analytics/reporting
 Collaborated with the cross functional teams to understand their data patterns, models and structure so that same
could be maintained in the data warehouse
 Collaborate with the business stakeholders of different teams to understand their reporting and analytical needs
 Worked with the team to develop the different reports and dashboards for the senior management
 Liaised with key Business and Technology partners for Document generation tools (For e.g. e-forms etc.) selection
using a weighted Product selection framework
 Responsible for defining processes and standards to generate the outbound customer documents (Participant Fee
Disclosure, Sponsor Fee Disclosure etc.) and ensure that they are compliant

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 Responsible for conducting the impact analysis of the acquisition of ‘The Hartford’ Retirement Services products by
MassMutual
 Oversee the collaboration with different areas to ensure that the impacts are analyzed and accounted for
 Manage Vendor Engagement and Relationship
 Responsible for Planning, Management, Monitoring and Controlling the project activities for multiple work streams
to ensure adherence to the Project Management Plan and taking proactive measures to correct any variances
 Identification and Prioritization of Risks and developing Risk Response Strategies
 Conduct gates at the end of each phase and document all finding including any risks and issues
 Engage enterprise architect to define the architecture as it relates to the overall program vision
 Continue monitoring team’s progress towards completing and removing impediments as and when they occur
 Planning the project schedule with consideration to the critical path, task dependencies, and major milestones
 Managing the agreed project plans and schedules ensuring successful completion within scope, time, budget and
quality parameters
 Assist senior leadership in roadmap planning and defining business strategy based on customer needs
 Identify high level capabilities to be addressed and break them into epics and features
 Work closely with the scrum teams to define the detailed requirements in the form of stories.
 Actively participate in demos and provide feedback and sign off on the functionality on behalf of end customers
 Providing T-shirt sizes to features to estimate the amount of work that it entails which helps in planning work for the
release
 Act as Liaison between end customers and the technology partners and ensure continuous flow of requirements

Some of the key projects that I lead and managed at MassMutual are:

‘The Hartford’ Acquisition – Transactional Document initiative for Govt-Not for Profit book of business
As a part of ‘The Hartford’ acquisition, the Govt Not for Profit and Corporate line of business were supposed to be
integrated with MassMutual Retirement services processes. This initiative accounted for identifying all the gaps in the
types of transactional documents generated by ‘The Hartford’ and integrating them with MassMutual process. This
project aimed to ensure that all the outbound documents earlier generated by ‘The Hartford’ are being accounted for
with the new MM infrastructure.

Premier Enterprise – RTC (Investment Data and Trading) – Technology Transformation/ System Integration
To meet federal and fiduciary requirements, MassMutual Retirement Services had to complete the transition and
integration activities for the newly acquired ‘The Hartford’ Group Retirement Services Government and Corporate Plans
within a short timeline. For Hartford Premier Enterprise block of business, the custodian for all the trades had to be
changed from Hartford Services Distributor (HSD) to Reliance Trust Corporation (which is currently the Custodian for
some MassMutual Plans) and new deposit and disbursement bank accounts had to be set up. This project aims to ensure
that the trade execution and settlement for Premier Enterprise block of business works with the new MM infrastructure
and all functional/system impacts are accounted for

Configurable Reporting – Transactional Documents –Process Automation/ System Integration

MassMutual started with its long-term vision of implementing a Technology strategy program which aims at
reengineering and replacing their current technology with the latest technology & tools that exist in the industry.
Configurable Reporting is one of the ten RS Strategic Technology Program tracks that aims to automate Confirms,
Transactional Documents, Campaign Emails, Plan Highlights, Fulfillment Mailings and Action Packages in electronic
email, mail and fax delivery format. Report generation needed to coincide with update of plan data and automatic
trigger of data sources to align with the new Technical strategic platform Business Information Factory (BIF)

Contact Center Sales Mobile – Technology Transformation/ System Implementation

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Aimed at System integration with Siebel CRM and extending standard Smartphone (such as iPhone and Blackberry) to
the sales users and the relationship managers as a CRM tool to track their institutional leads and convert them into
potential clients

Contact Center Sales Application – Technology Transformation/ System Integration

Aimed at implementing an externally hosted automated presentation tool XiDocs with Business Information Factory to
automate Plans/Funds/Investments presentations which can be used by the different Retirement services groups to
present in front of their prospective clients. Enabled business to save time, cost and effort and provided capability to
create dynamic content customizable by the type of audience

Baystate Landing Page and Statement –Open Architecture / System Integration

Open Architecture had to be implemented to enable Baystate employees to view their overall financial health (including
external plan balances with ING, Lincoln, and Fidelity) on a consolidated statement.

ADP Participant Data and Mobile Application – Technology Transformation/ System Integration
This project aimed at systems integration of MassMutual Business Information Factory with the participant’s mobile app
so that information could be made available in real time through web methods

Ambrose On-boarding and Single Sign-On – System Integration

The customer Ambrose requested an integrated Single Sign-On capability through Enwisen (Ambrose 3rd party
administrator) to facilitate seamless entry into the Mass Mutual participant web site for its participating and non-
participating employees

Mercer Consulting Project Manager Aug 2010 – Sept 2011

Defined Contribution Retirements Product Solution Gurgaon, India Aug 2010 – Sept
2011
Mercer provides Customized Administration, Technology and Total Benefit Outsourcing solutions in the Retirements
area by providing end-to-end Defined Contribution consulting from Plan Design to Investment advice to Administration.

As a Project Manager my roles and responsibilities included:

 Manage a team of people in Canada and in India
 Define the standards of engagement between the team in India and Canada
 Facilitate daily team meetings and status reporting to the senior leadership
 Responsible for end to end delivery as per the customer requirements
 Create the SOW and detailed Project Plan
 Ensure that the scope is baselined as per the requirements and staff the project needs
 Monitor project progress by tracking planned vs actual

Max New York Life Insurance Project Manager July 2008 – Aug 2010

Policy Owner Services Assignment Gurgaon, India July 2008 – Aug 2010
This project involved performing project management and Domain SME responsibilities for Implementation of new Life
Insurance products for the Policy Owner Services (POS) patch which encompassed all Policy Servicing requests that are
received from Policy Owners post the policy issuance stage of Policy Life Cycle. This included end to end implementation
responsibility for multiple new product launches.

As a Project Manager my roles and responsibilities included:

 Creation of SOW and Project Plan - negotiation with Vendor Account Management teams
 Monitoring project progress against the plan in terms of cost, time and resources
 End-to-end implementation responsibility for multiple new product launches
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 End-to-end implementation responsibility for Policy Servicing process improvement initiatives

 Acted as liaison between Business and IT design and delivery teams by simplifying requirements and verifying
that the implemented solution meets the requirements
 Identify, manage and help mitigate project issues and risks
 Progress reporting to the Leadership team

Cognizant Product Owner/Lead Business Analyst Jun 2006 – July 2008

Ingenium Policy Administration Kolkata, India Jun 2006 – July 2008

IPCA15 (Income Protection Claims Adjudication) project involved the setting up of the complete Claim Administration
System for claims of Manulife Japan. A system was required to be developed so that payable Claim benefits can be
automatically calculated when claim data and medical certificate data are input into the system, and that adjudication,
approval process and payment/ non-payment decision can be made accordingly. This project involved managing end-to-
end delivery of the project aimed at setting up the processes, functionality and technology for the Administration of
non-Death claims of Manulife Japan. In the capacity of the Product Owner/Lead Business Analyst I was responsible for
the following:

 Assist in defining the Business/IT Strategy and the roadmap for the implementation of claim processes of non-
Death Claims such as Long-Term Care, Critical Illness etc.
 Created high level business requirements and the stories for the claim processing for different lines of business
based on business priorities defined as per the roadmap
 Responsible for end-to-end delivery of the project aimed at setting up the processes, functionality and
technology for the Administration of non-Death claims of Manulife Japan
 Acted as liaison between the business and technology stakeholders for the continuous flow of requirements
 Conducted Requirement Gathering sessions and documented requirement artifacts utilizing industry standard
diagram techniques including process flows, context diagrams, use cases, wireframes, functional specs and
design documents.
 Acted as liaison between Business and IT design and delivery teams by simplifying requirements and verifying
that the implemented solution meets the requirements
 Established meaningful traceability between of work products/ artifacts to requirements

National Informatics Centre Business System Analyst Jan 2006 - Jun2006

Mutation System Implementation Dehradun, India Jan 2006 - Jun2006

The Mutation system was developed to automate the complete Mutation Process in various Districts/ provinces of the
state. This would reduce the paper work and would add efficiency to this otherwise time-consuming process. Mutation
process comprises of all the activities that are performed in a district for the registration of a newly purchased land or
that of an existing land where the ownership of land is being transferred to some different party.

 Requirement Gathering from various government stakeholders/ users to automate the mutation process
 Intensive study of various documents that were currently being used during Mutation Process.
 Creating Use-Cases and Data Flow Diagrams to demonstrate software architecture and interaction of system
components before prototyping.
 Preparation of Functional Specifications based on the requirements gathered from the users, developing test-
case scenarios.
 Coding and Development of Mutation Process based on Functional Specification documents.
 Performing Gap analysis and designing new process flows and documenting the business process and various
business scenarios and activities of the business from the conceptual to procedural level.
 Coordinating the design and development of the backend database (Oracle).

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 SIT/UAT of the Mutation System functionality and resolving defects as and when they occur.
 Actively involved in the Phase wise Implementation of the Mutation System in the district.
 Providing Knowledge transfer sessions to various stakeholders to ensure continuity and smooth operation post
implementation.

EDUCATION

Course Institute attended Year

MS - Computer Application Thapar University, Patiala, India 2003-2006
BS - Computer Application D.A.V College, Chandigarh, India 2000-2003

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