Hitachi AMS 2000 Family Storage System

Control Unit Replacement Guide

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Control Unit Replacement Guide

MK-97DF8073EN-01
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© 2008 Hitachi Data Systems Corporation, ALL RIGHTS RESERVED

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Hitachi AMS 2000 Family Storage System Control Unit Replacement Guide
 Hitachi AMS 2000 Family
Storage System
Control Unit Replacement Guide
The Hitachi AMS 2000 Family Storage System’s hot-swappable
feature enables you to replace a control unit without turning off
the array.
This replacement procedure includes instructions to physically
remove and replace a control unit installed in a base unit. See the
Hitachi AMS 2100/2300 Storage System Service Guide for
troubleshooting information to determine whether acon trol unit
has failed and how to order a new one.
This guide contains the following key topics.

ˆ Tool Needed

ˆ Before You Begin

ˆ Unpacking a Control Unit

ˆ Verifying a Control Unit Failure

ˆ Replacing a Control Unit

ˆ Removing a Control Unit

ˆ Installing a Control Unit

ˆ Installing a Control Unit

NOTE: The procedures in this manual are identical for all AMS
2000 Family models. However, this manual does not include
photographs for the AMS 2500 model.

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Hitachi AMS 2000 Family Storage System Control Unit Replacement Guide
Replacement Procedure
This procedure describes how to replace a control unit under the following
conditions:
• When the Alarm LED on the control unit is ON.

Tool Needed
Electrostatic discharge wrist strap.

Before You Begin

Before replacing a control unit, read the following information.

Static-sensitive. Ground yourself before touching.

CAUTION!
When hot-swapping a part, do not leave any slot in the array open
for more than ten minutes. Otherwise, the loss of cooling air could
cause the unit to overheat and shut down.
Do not replace any parts while the green Ready LED on the front of
the base unit is blinking at high speed because the firmware is
being installed during that time. Wait unitl the Ready LED is ON
before replacing any parts.
When replacing both control units turn off the array before
replacing the control units.
Keep the new control unit in the packing box until you are ready to
install it.
There may be an error report in the host computer depending on
the operating conditions of the host computer.

Unpacking a Control Unit

1. Remove the control unit from its static-protective container.
2. Verify that you have the correct model number. See the chapter on
replacement parts in the Hitachi AMS 2100/2300 Storage System
Service Guide.
3. Return the control unit to the container until you are ready to install it.

Verifying a Control Unit Failure

Verify that the control unit has failed. See the Hitachi AMS 2100/2300
Service Guide.

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Hitachi AMS 2000 Family Storage System Control Unit Replacement Guide
Replacing a Control Unit
NOTE:
• If the array power is on and both control units in a base unit fail at the
same time (very unlikely) replace them one at a time.
• The system parameters are stored on an internal disk drive (one that is
not used for user data storage) and when you install a new controller,
the system parameters are automatically installed on it.
• If you replace a control unit while a logical unit in the array is being
formatted, the restoration of the controller will be delayed until the
LUN formatting is complete.

Complete the following steps to replace a control unit:

1. Follow the troubleshooting and failure identification procedures
described in Chapter 2, Identifying Failed Parts and Chapter 6,
Troubleshooting in the Hitachi AMS 2100/2300 Storage System Service
Guide.
2. Verify that the red Alarm LED or orange Reset LED on the control unit
you are replacing is ON.

CAUTION! Do not disconnect the ENC cables from the controller

until after the controller has been disconnected from the base unit.
All other cables may be disconnected first.
3. Follow the procedure below and then the procedure titled Installing a
Control Unit on page 5.

Removing a Control Unit

Complete the folling steps to remove a control unit from a base unit.
1. Label all cables that are connected to the control unit so that they are
easy to replace after the new control unit is installed.
2. If you have not already done so, put on an electrostatic discharge wrist
strap.
•

CAUTION! Do not disconnect the ENC cables until the control unit
has been disconnected from the base unit.

3. Disconnect all cables except the ENC cables from the control unit.
4. Push the blue buttons on the lock levers to unlock them.
5. Pull outwaward on both lock levers to disengage the connetors in the
unit. See the following illustration.

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Hitachi AMS 2000 Family Storage System Control Unit Replacement Guide
 •

Figure 1-1: Unlocking a Control Unit

•

Table 1-1: Unlocking a Control Unit

Item Description Item Description

1 Lock Lever 2 Lock Button

6. Slide the control unit part way out of the base unit.
7. Disconnect the ENC cables from the control unit.
8. Grasp the control unit with both hands and slide it out of the base unit.

Figure 1-2: Removing a Control Unit

Table 1-2: Removing a Control Unit

Item. Description Item. Description

1 Control Unit 3 Wrist strap

Support the control unit with both

2 hands 4 wrist strap Clip

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Hitachi AMS 2000 Family Storage System Control Unit Replacement Guide
Installing a Control Unit
Complete the following steps to install a control unit:
1. Ensure that you wait 20 seconds or longer after removing the control
unit.
2. When the expansion unit is connected, connect the ENC cable. When the
expansion unit is not connected, go to step 3.

NOTE:
• When an expansion unit is connected to a contol unit via ENC cables,
always leave the ENC cables connected to the control unit while
removing or installing the control unit. Otherwise, the loop will not
recover from the failure and neither will the control unit.
• The upper control unit is upside down. Be careful of the connecting
position of the cables.
3. Insert the control unit with the right and left levers open and then close
the levers completely until you hear the lock buttons on the levers click.
After you install the new control unit, the Alarm LED on the control unit
will stay on for a few minutes until the failure has recovered.
If the control unit is inserted without waiting for 20 seconds, it is possible
that the control unit may not recover normally from a failure.
If a control unit does not recover from a failure after 10 minutes or more
has elapsed, perform the dummy replacement (see Note) of the control
unit which was inserted.
If a control unit has not recovered after another 10 minutes, call Hitachi
Data Systems technical support. See the Getting Help section in the
Preface of this manual.
4. Make sure that the orange Warning LED on the front of the base unit
goes out (see Note). The control unit usually recovers in about three
minutes, but if the I/O load from the host computer is high, it may take
three minutes or more to recover.)
5. Connect all of the cables to the control unit.
• When connecting the Fibre Channel interface cables, insert the
Fibre Channel interface cables until they are completely seated in
the host connectors. If the fibre channel Interface cables are
partially inserted into the host connectors, the control unit
continues to detect the fibre channel failures, and the I/O
processing of the control unit may be deteriorated.
• Control unit #0 is installed upside down and therfore all of the
connectors in it are also upside down. Verify the orientation of the
cable connectors when you install them.
6. Check that the green READY LED on the front of the base unit
illuminates. The green READY LED on the front of the base unit may blink
rapidly for a maximum of 30 to 50 minutes before it illuminates.
7. Check that the LED of the remote adaptor connected to the control unit
illuminates when the remote adaptor is connected.

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Hitachi AMS 2000 Family Storage System Control Unit Replacement Guide
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Hitachi AMS 2000 Family Storage System Control Unit Replacement Guide
Hitachi AMS 2000 Family Storage System Control Unit Replacement Guide
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