Module 1 - IBM Way and Horizon Themes v2-8116532959141230946

The IBM Way
5 + 1 Horizon Themes
The ADM-I Way for Project Managers
INSPIRE
The IBM Way | 5 + 1 Horizon Themes
ADM-I Inspire
has six tracks
for workforce
transformation
Inspire is
designed to
change culture
and create
eminence
Today’s session is
the introductory
module in this
track
2
ADM-I PM Inspire starts with the IBM Way, the 5+1 themes, and
what makes a great project manager
Subsequent
modules
coming soon
3
1 | Clients first.
The six
principles of 6 | Delivered with
2 | Reinvention
The IBM Way confidence
and quality. by design.
3 | Cognitive
5| to the core.
4 | Agile on
the cloud.
4
We’re focused on what clients need most, looking to go to market

focused on 5+1 offering themes.
IBM Horizon One (2017-2018) Horizon Two (2018-2020)
differentiators Lean into IBM, with a broader partner ecosystem Full lean-in as IBM solutions become pervasive
Growth Industry Digital ReinventionTM Digital/Cognitive Enterprise

for Growth Transformation
Cognitive Enterprise Automation

Watson Process
Reengineering
Core Productivity Cognitive Watson Industry Solutions
Client /Talent Cognitive Process
Imperatives Automation
Next Generation Cloud EA

(esp. S4/HANA)
Cost/ Cloud Cloud Platform
Flexibility Transformation
Microservices and
Cloud Migration
Offering Themes
5
What makes a great Project Manager?
6
What makes a great Project Manager?
Be authentic Manage stakeholders Manage projects
Proven through the ability to establish and maintain Proven through the ability to build trust and long- Proven through the ability to deliver consistently
credibility internally and externally lasting relationships
• Set, observe and continually evaluate project • Know your stakeholders and their business • Demonstrate IBM’s commitment to delivery
priorities excellence and improving the client experience
• Build and maintain client trust; address concerns
• Possess subject matter expertise in your domain and follow through on commitments • Know the contract, understand the project scope
(including IBM Offerings, processes, Methods and and what it takes to exceed IBM’s commitments,
Tools) while maintaining currency on PM and • Listen to stakeholders and ask pertinent follow-up while achieving key IBM metrics (revenue,
domain best practices, emerging trends, etc. questions profitability, etc.)
• Exhibit effective communication skills • Implement and execute strong governance • Form and manage high performing teams and
celebrate successes
• Command authority naturally • Exercise independent and fair consensus building
skills when conflicts arise • Manage risk and change effectively, including early
• Ensure project team follows through on identification and management of issues
commitments • Manage client expectations and responsibilities
• Manage cross-functional teams, including third
• Possess strong financial knowledge to manage cost parties and cross-brand when applicable
and revenue (forecasting and actuals)
• Implement and maintain strong project controls,
plans, forecasts, logs (RAID, Change, etc.)
7
What makes a great account?
8
What makes a great account?
Leveraging external factors will provide a more holistic view of how

GBS should deploy for growth.
Client Characteristics Quality of relationship & partnership IBM and GBS success
• Client financials • Client satisfaction: Medallia NPS score • GBS financials

• Company revenue • Assessment o IBM positioning vs. • Profit
• Company revenue growth competitors • GBS revenue
• Potential wallet size • GBS revenue growth
• Advisorship
• Market Capitalization • Signings
• C-Suite relationship/influence at client
• Validated pipeline
• Joint innovation/co-investment
• Client leadership position
• Industry position in revenue and growth • Delivery of business
• Industry leader • Multiple growth platform presence
• IBM revenue size
• Strengthens IBM brand

• Strategic alignment: offerings, skills and
capabilities, industry, locations, business
model
9
What makes a great leader?
10
What makes a great leader?
We run a balanced professional services business

focused on three areas with 10 proven success factors
exhibited by our leaders independent of role.
Three leadership areas

Client: Know our practices and industries, delight our clients with
delivery, deeply know your client and co-create to reinvent their future
and collaborate as one IBM to show the client the best we have to offer
Practice: Show up with confidence and credibility, create high-
performing teams, using an apprenticeship model to continuously
reinvent our talent and attract, engage, and assimilate world-class
talent
Business: Remove internal obstacles and barriers to client satisfaction
and be accountable for business decisions and client outcomes
11
More information
Contact Details Vikas Ganoorkar/Singapore/IBM, Director ADM-I Service Line, GIC

Sumanto Chatterjee/India/IBM, Practice Leader Custom ADM, CIC India
Websites GBS Strategic Resources
ADM-I Inspire
ADM-I PM Inspire Education
12

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The IBM Way

We’re focused on what clients need most, looking to go to market

Growth Industry Digital ReinventionTM Digital/Cognitive Enterprise

Cognitive Enterprise Automation

Next Generation Cloud EA

What makes a great Project Manager?

What makes a great Project Manager?

Be authentic Manage stakeholders Manage projects

What makes a great account?

What makes a great account?

Leveraging external factors will provide a more holistic view of how

• Client financials • Client satisfaction: Medallia NPS score • GBS financials

• Strengthens IBM brand

What makes a great leader?

What makes a great leader?

We run a balanced professional services business

Three leadership areas

Contact Details Vikas Ganoorkar/Singapore/IBM, Director ADM-I Service Line, GIC

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