2 Error Code Table

Obs: Non relevant information is shadowed

00 01 TEXT E_ELEVATOR_FATAL_ERROR
REASON This message follows another Fatal error.
It tells that the Fatal Error Service is started that blocks the elevator permanently.
SOLUTION Press Reset on SCIC board
Error_Class F
EN627_Code 38
00 02 TEXT E_ELEVATOR_SAFETY_CHAIN
REASON ISK iexpected to be closed at least 800ms after KET_S. If this is not the case SafetyChain service is
started. (KET_S + 500ms = LOCKED + 300ms -> ISK is expected)
SOLUTION Check Safety Chain circuit
Check KET_S -> ISK timing
Check 110V fuse on SMIC board
Error_Class R
EN627_Code 1
00 03 TEXT E_ELEVATOR_OVERLOAD_MODE
REASON Overload detected by car load cell (CLC).
SOLUTION Check CLC circuit;
In case of no overload: redo calibration of CLC circuit
Error_Class R
EN627_Code 39
00 12 TEXT E_ELEVATOR_NOAUTHORIZATION_MODE
REASON SIM-Card and PCB no match
SOLUTION Get right SIM-Card.
Error_Class F
EN627_Code 57
00 17 TEXT E_ELEVATOR_REVISION_NUMBERS_DO_NOT_MATCH
REASON SIMCARD available, but internal COMM number doesn't correspond with the SCIC one. Wrong
SIMCARD delivery or SCIC already used in another elevator
SOLUTION Replace with SimCard that is dedicated (specially configured) for this installation.
Install SCIC
SimCard combination that is foreseen for this installation
Error_Class R
EN627_Code 38
00 18 TEXT E_ELEVATOR_CHIP_CARD_DATA_INTEGRITY_FAILURE
REASON The SimCard could be read but the data is corrupt (wrong file length, crc etc.)
SOLUTION Change the SimCard.
Error_Class R
EN627_Code 38
03 01 TEXT E_DOOR_CLOSING
REASON Door does not get closed within 12 Seconds. KET_S contact not active.
SOLUTION Check why door is so slow;
Check door motor;
Check KET-S;
Check mechanics;
Check for dirt.
Error_Class F
EN627_Code 3
03 02 TEXT E_DOOR_OPENING
REASON Door does not get opened within 12 Seconds. KET_O contact not active.
SOLUTION Check door motor;
Check KET-O;
Check KET-O wiring;
Check mechanics;
Check for dirt.
Error_Class F
EN627_Code 13
03 03 TEXT E_DOOR_MAX_LOCK_TIME
REASON After a travel command, the door closes and the KET-S signal is activated, but during the next 3 minutes
the car doesn't start. EC tries a warm reset on SDIC. The system tries to close 6 times, but when the
safety circuit doesn't close this triggers a fatal error. Possible mismatch of SW-Revisions SCIC/SDIC
SOLUTION Check safety chain cicuit.
Error_Class R
EN627_Code 25
03 04 TEXT E_DOOR_KSKB
REASON The KSKB closing force limiter is activated too often.
SOLUTION Look for obstructions/barriers in the door zone or in the slit/gap
Check KSKB switch
Error_Class R
EN627_Code 26
03 12 TEXT E_DOOR_CLOSED_WITH_WRONG_COMMAND
REASON KET_S gets active without EC command (DOOR_CLOSE/ DOOR_LOCK)
SOLUTION Check KET_S and KET_O are in the right order
Check the motor direction
Check KET_S position
Error_Class R
EN627_Code 28
03 13 TEXT E_DOOR_SHAFT_ERROR
REASON DOORx_CMD to open door at a side where there is no door; x=front, rear, both
The controller restarts.
SOLUTION Look for missing PHS flags.
Check PHS signal;
Check KTZ magnets;
Ckeck KTZ magnet switch;
Redo learning trip.
Error_Class F
EN627_Code 28
03 14 TEXT E_DOOR_PRE_OPENING
REASON Pre opening hardware failure (no power, photo cell defect, print defect or cable not connected)
PHUET1 and PHUET2 show not the same information = are not at the same level
Door command pre open is sent to the door and doors are not locked
SOLUTION Check if SUET is present.
Check if KUET/PHUET are at the same level.
Check SUET pcb and cable connections.
Check photo cell;
Check KUET/PHUET;
Check KUET magnet distance?
KUET1 and KUET2 magnets on same level? (same for PHUET)
Error_Class F
EN627_Code 27
03 15 TEXT E_DOOR_NOT_RECOVERABLE
REASON After a certain number of recoverable door errors the elevator goes into fatal error.
SOLUTION Check door for possible errors.
Error_Class F
EN627_Code 28
03 16 TEXT E_DOOR_HEARTBEAT_ERROR
REASON The SCIC is missing SDIC heartbeat
This error is generated by the door error service (door recovery action).
Triggers fatal error service if this happens more often than 4 times an hour. Possible mismatch of SDIC-
SCIC SW-Versions
SOLUTION Check CAN bus and CAN bus termination.
Error_Class F
EN627_Code 28
03 17 TEXT E_DOOR_UNEXPECTED_STATE
REASON If EC receives a door state sequence LOCKED -> CLOSED something is wrong with the door subsystem.
It triggers door heartbeat service and sets the SDIC in error state. Possible mismatch of SCIC <-> SDIC
SW-Versions
SOLUTION Check power supply of SDIC for "Wackelkontakt"
Error_Class R
EN627_Code 28
03 18 TEXT E_DOOR_SDIC_HEARTBEAT
REASON The SDIC is missing SCIC hearbeat and enters in error state
The SDIC sends this message. Possible mismatch of SW-Versions?
SOLUTION Check CAN bus. (bus termination, cabling, SCOP, SCIC, SEM, VACON Closed Loop)
Error_Class R
EN627_Code 28
04 01 TEXT E_DRIVE_SAFETY_CHAIN_INTERRUPTED
REASON An emergency stop happens.
Possible reason: One of the safety switches opened during a trip (longer than a defined period of time).
SOLUTION
Error_Class R
EN627_Code 1
04 02 TEXT E_DRIVE_TRIP_TOO_LONG
REASON The drive activation time exceeds the limits.
SOLUTION Check why Car blocked, drive blocked,
Check for cabling problems
Check why brake did not open
Check for incorrect time limit, insufficient speed? Shaft info activity available?
Error_Class F
EN627_Code 10
04 03 TEXT E_DRIVE_CONTACTORS_FEEDBACK
REASON One of the feedback inputs (1) did switch during travelling, or (2) did not switch after starting, or (3) did not
switch after stopping. Emergency stop?
SOLUTION Check cabling
Check for contactor fault or input fault in the circuit associated with it
Error_Class F
EN627_Code 30
04 04 TEXT E_DRIVE_DIRECTION_ERROR
REASON Wrong travel direction
FA/Open loop: Contactor's feedback wrong
Closed loop: tacho defective or motor not energized and car moves slowly by unbalancing situation
Drive doesn’t generate sufficient torque.
SOLUTION Check cabling
Check why the drive doesn’t generate sufficient torque
Error_Class R
EN627_Code 29
04 05 TEXT E_DRIVE_SHAFT_INFORMATION
REASON Not used.
SOLUTION None.
Error_Class R
EN627_Code 11
04 06 TEXT E_DRIVE_OVERTEMP
REASON THMH thermal motor protection or KTHM hoistway temperature monitoring has been triggered (open circuit)
Open circuit on SMIC.THMH / SMIC.KTHM
Too many trips per hour
Forced fan not working
SOLUTION Check forced fan
Check brake
Check mechanic
Check FC braking resistor
Check fan on frequency converter
Error_Class R
EN627_Code 12

11 01 TEXT E_CLC_NO_FREQUENCY
REASON CLC input (SDIC.XLD) reports no frequency. (LoadCell not present).
SOLUTION Check CLC wiring;
Check proper fixation of CLC;
Check parameterisation of CLC;
Redo CLC calibration;
Replace CLC
Error_Class F
EN627_Code 37
11 02 TEXT E_CLC_WRONG_VALUE
REASON Measured car load value is wrong. E.g. when CLC is plugged off. Frequency of car load cell is out of range.
CLC is specified in the range of 10-20kHz.
SOLUTION Check CLC contact
Check cable
Error_Class W
EN627_Code 37
11 03 TEXT E_CLC_CALIBRATION_ERROR
REASON Car Load Cell: During the calibration procedure an error occurred
SOLUTION Check CLC wiring;
Check proper fixation of CLC;
Check parameterisation of CLC;
Redo CLC calibration;
Replace CLC
Error_Class W
EN627_Code 36
11 04 TEXT E_CLC_OVERBRIDGED
REASON DIP Switch 1 on SCIC board in ON position (Car load cell deactivated)
SOLUTION Switch off DIP Switch 1 on SCIC board
Error_Class W
EN627_Code 34
11 05 TEXT E_CLC_NO_CALIBRATION
REASON No calibration of the CLC has been done.
SOLUTION Check CLC wiring;
Check proper fixation of CLC;
Check parameterisation of CLC;
Redo CLC calibration;
Replace CLC
Error_Class W
EN627_Code 35
15 01 TEXT E_FC_OVERCURRENT
REASON VACON frequency converter has measured too high current (>4*In) in the motor output:
Sudden heavy load increase
Short circuit in the motor cables
Unsuitable motor
SOLUTION Check loading
Check motor size
Check cables
Check motor output
Check gear
Check brake not open at starting
Check FC parameters
Error_Class F
EN627_Code 31
15 02 TEXT E_FC_OVERVOLTAGE
REASON The voltage of the internal DC-link of the VACON frequency converter has exceeded 135% of the nominal voltage
Deceleration time is too small
High overvoltage spikes at mains
SOLUTION Adjust the deceleration time
Error_Class R
EN627_Code 31
15 03 TEXT E_FC_EARTH_FAULT
REASON Current measurement detected that the sum of the motor phase current is not zero insulation failure in the motor or
the cables
SOLUTION Check the motor cables
Error_Class R
EN627_Code 31
15 04 TEXT E_FC_INVERTER_FAULT
REASON Frequency converter has detected faulty operation in the gate drivers or IGBT bridge interference fault (EMC)
component failure
SOLUTION Reset the fault and restart. If the fault occurs again replace frequency converter.
Error_Class R
EN627_Code 31
15 05 TEXT E_FC_CHARGING_CONTACTOR
REASON Charging switch open when START command active interference fault (EMC) component failure
SOLUTION Reset the fault and restart. If the fault occurs again replace frequency converter.
Error_Class F
EN627_Code 31
15 05 TEXT E_FC_CHARGING_CONTACTOR
REASON Charging switch open when START command active interference fault (EMC) component failure
SOLUTION Reset the fault and restart. if the fault occurs again Replace frequency converter.
Error_Class R
EN627_Code 31
15 09 TEXT E_FC_UNDERVOLTAGE
REASON DC-bus voltage has gone below 65% of the nominal voltage
Most common reason is failure of the mains supply
Internal failure of the VACON frequency converter can also cause an undervoltage trip
SOLUTION In case of temporary supply voltage break, reset the fault and start again. Check mains input; if mains supply is
correct, an internal failure has occurred;
Replace frequency converter.
Error_Class R
EN627_Code 31
15 10 TEXT E_FC_INPUT_LINE_SUPERVISION
REASON Input line phase is missing
SOLUTION Check the mains connection
Error_Class R
EN627_Code 31
15 11 TEXT E_FC_OUTPUT_LINE_SUPERVISION
REASON Current measurement has detected there is no current in one motor phase
SOLUTION Check motor cables
Error_Class F
EN627_Code 31
15 12 TEXT E_FC_BRAKE_CHOPPER_SUPERVISION
REASON Brake resistor not installed
Brake resistor broken
Brake chopper broken
SOLUTION Check brake resistor. If resistor is OK then the chopper is broken. Replace frequency converter.
Error_Class R
EN627_Code 31
15 13 TEXT E_FC_CONVERTER_UNDER_TEMPERATURE
 REASON Temperature of heat sink below -10°C
SOLUTION
Error_Class R
EN627_Code 31
15 14 TEXT E_FC_CONVERTER_OVERTEMPERATURE
REASON Temperature of heatsink over +75?C
SOLUTION Check cooling air flow
Check that sink is not dirty
Check ambient temperature
Check that switching frequency is not too high compared with ambient temperature and motor load
Error_Class R
EN627_Code 12
15 15 TEXT E_FC_MOTOR_STALLED
REASON The motor stall protection has triggered, e.g. electromechanical brake (MGB) has not opened
SOLUTION Check the motor
Check elektromechanical brake MGB
Error_Class F
EN627_Code 31
15 16 TEXT E_FC_MOTOR_OVERTEMPERATURE
REASON The frequency converter motor temperature model has detected motor overheat (motor is overloaded)
SOLUTION Decrease motor load.
Check the temperature model parameters if the motor was not overheated
Error_Class R
EN627_Code 12
15 17 TEXT E_FC_MOTOR_UNDERLOAD
REASON The motor underload protection has triggered
SOLUTION Check gear box
Error_Class F
EN627_Code 31
15 18 TEXT E_FC_ANALOGUE_INPUT_FAULT
REASON Wrong analogue input polarity
Component failure on control board
Irrelevant for Schindler Closed Loop application
SOLUTION Check polarity of the analogue input
Replace frequency converter.
Error_Class W
EN627_Code 31
15 19 TEXT E_FC_OPTION_BOARD_IDENTIFICATION
REASON Reading the frequency converter option board has failed
SOLUTION Check installation, if installation is correct replace frequency converter.
Error_Class R
EN627_Code 31
15 20 TEXT E_FC_10V_SUPPLY_REFERENCE
REASON + 10 V reference shorted on control board or option board
SOLUTION Check the cabling from +10V reference voltage
Error_Class R
EN627_Code 31
15 21 TEXT E_FC_24V_SUPPLY
REASON + 24 V reference shorted on control board or option board
SOLUTION Check the cabling from +24V reference voltage
Error_Class R
EN627_Code 31
15 22 TEXT E_FC_EEPROM
REASON Parameter restoring error
Interference fault
Component failure
SOLUTION When the fault is reset the frequency converter will automatically load parameter default settings.
Check all customer-specific parameter settings after confirmation and if necessary, reload them.
If the fault occurs again replace converter.
Error_Class F
EN627_Code 31
15 23 TEXT E_FC_CHECKSUM
REASON Parameter restoring error
Interference fault
Component failure
SOLUTION When the fault is reset the frequency converter will automatically load parameter default settings.
Check all customer-specific parameter settings after confirmation, and if necessary reload them.
If the fault occurs again replace converter.
Error_Class F
EN627_Code 31
15 25 TEXT E_FC_MICROPROCESSOR_WATCHDOG
REASON FC Microprocessor hangup
Interference fault
Ccomponent failure
SOLUTION Reset the fault and restart. II fault occurs again Replace frequency converter.
Error_Class R
EN627_Code 31
15 26 TEXT E_FC_PANEL_COMMUNICATION
REASON The connection between panel and the frequency converter is not working
SOLUTION Check the interface cable
Error_Class R
EN627_Code 31
15 29 TEXT E_FC_THERMISTOR_PROTECTION
REASON Thermistor input of the I/O-expander board has detected increase of the motor temperature
Irrelevant for Schindler Closed Loop application
SOLUTION Check motor cooling and loading
Check thermistor connection (if thermistor input of the expander board is not in use, it has to it has to be bridged)
Error_Class F
EN627_Code 31
15 31 TEXT E_FC_ENCODER_PULSE_MISSING
REASON Malfunction in encoder
Noisy encoder signal
Differential encoder signals not properly terminated (2x120Ohm)
Motor running against mechanical brake
SOLUTION Check the encoder connection and if this error persist, replace it.
Check option board and terminator resistors (2x120 Ohm)
Error_Class R
EN627_Code 31
15 32 TEXT E_FC_ENCODER_DIRECTION
REASON Encoder differential inputs connected in contrary directions compared to mains phase sequence
Parameter 11.10 "Encoder Direction" has wrong value
SOLUTION Change the encoder direction with parameter 11.10
Error_Class R
EN627_Code 31
15 33 TEXT E_FC_SPEED_SUPERVISION
REASON Too high difference between reference and actual speed. Actual speed is derived from the incremental
encoderInformation.
Too narrow value of Parameter 11.8 SpeedErrorLim (Hz)
SOLUTION Check the mechanical brake.
Make sure that the motor is not running on the current limit.
Increase Parameter 11.8 SpeedErrorLim without surpassing 1/3 of rated output frequency
Error_Class R
EN627_Code 31
15 36 TEXT E_FC_ANALOG_INPUT_UNDER_CURRENT
REASON The current in the analogue input Iin is below 4 mA
Signal source has failed
Control cable is broken (Fault not relevant/should not appear in Schindler’s Elevator Application)
SOLUTION Check the mechanical brake.
Make sure that the motor is not running on the current limit.
Increase Parameter 11.8 SpeedErrorLim without surpassing 1/3 of rated output frequency
Error_Class W
EN627_Code 31
15 41 TEXT E_FC_EXTERNAL_FAULT
REASON Fault is detected from external fault digital input
(Fault not relevant/should not appear in Schindler’s Elevator Application)
SOLUTION Check the external fault circuit or device
Error_Class W
EN627_Code 31
15 44 TEXT E_FC_WRONG_PHSx_SEQUENCE
REASON FC has received a wrong PHSx logical signal sequence from the Car processor (first PHSx is rising, last PHSx-
rising is missing, too rising or to falling PHSx signals one after each other has been received)
Car processor (SDIC) logical error
SOLUTION Check CAR HW/SW error
Check PHS ligh barriers
Check PHS1/2 supply
Check EMI
Check PHS sensors and distances to floor level flags
Check floor (level) flags
Check 24V supply
Check SDIC wiring
Error_Class R
EN627_Code 31
15 48 TEXT E_FC_MOTOR_CURRENT_SUPERVISION
REASON Motor current (in one or more phases) below expected value
Check wiring between FC and output contactors main contacts
Check main contactors main contacts
Check wiring between output contactors and motor
SOLUTION Check motor
Error_Class R
EN627_Code 31
15 51 TEXT E_FC_SPEED_REFERENCE
REASON Trying to change speed on the fly is not accepted by the FC. FC initiates an emergency stop.
Elevator controller (EC) logical error. (new speedLevel = ZERO, EVACUATION or UNKNOWN.)
SOLUTION Check SCIC software version
(Logical error)
Error_Class F
EN627_Code 31
15 55 TEXT E_FC_HEART_BEAT
REASON The FC is missing the SCIC heartbeat
CAN-bus communication is not established or was lost between elevator controller and frequency converter.
FC does not receive heartbeat CAN-bus message from the EC within specified time specified in Development
Group Par.12.1 HEARTBEAT_TIME).
SOLUTION Control CAN-bus cable and CAN-bus terminator resistor
Check if CAN-bus is terminated on both sides (FC and COP)
Check if COP is installed.
Elevator control is not alive or does not fullfil real-time requirements
Check content of Par.12.1. Ide
Error_Class R
EN627_Code 31
15 56 TEXT E_FC_OUTPUT_CONTACTORS_SUPERVISOR
REASON One or more SH/SH1 main contacts have melted.
Wrong expected state while contactors active (travelling) or while attempting to initiate a trip (during standstill,
prepare-start phase).
SOLUTION Check if one or more SH/SH1 main contacts have trully molten.
Check output contactors feedback inputs (DIA1, DIA2) on VACON and/or corresonding SH/SH1 auxiliary contacts.
NOTE: This is a PERSITENT FATAL ERROR for the FC. Only a manual reset from
Error_Class F
EN627_Code 31
15 59 TEXT E_FC_POSITION_CORRECTION
REASON Too high position correction error requested by the EC. The FC initiates an emergency stop.
Too high jerk and/or acceleration values are used (Par. 1.10, 1.11, 4.2, 4.3, 4.10...4.13).
Car ropes slips over the traction pulley.
EC shaft image
SOLUTION Check P11.2 PosCorrectLim and s-curves parameters (jerks, max. Acceleration, rated speed). For the SMART
closed loop application the max. values for Par. 1.10, 1.11, 4.2, 4.3, 4.10...4.13 are 0.5 (m/s2 & m/s3); that limit is
imposed by the mechanics.
Error_Class R
EN627_Code 31
19 01 TEXT E_CHIP_CARD_WRONG_DEVICE
REASON Internal SW-Error
SOLUTION None
Error_Class R
EN627_Code 32
19 02 TEXT E_CHIP_CARD_FILE_NOT_FOUND
REASON SMART tries to open a file on the SimCard that is not present. Happens if "old" SimCards are used (not the
rigth SW-Version)
SOLUTION Check SimCard compatibility with SW-Version
Error_Class R
EN627_Code 32
19 04 TEXT E_CHIP_CARD_NOT_FORMATED
REASON The SimCard is not formatted.
SOLUTION Change the SimCard
Error_Class R
EN627_Code 32
19 05 TEXT E_CHIP_CARD_NO_OR_NO_SCHINDLER_CARD
REASON There different possibilities for this error:
There is no card at all in the SCIC
The card was not correctly inserted
The card was inserted correctly, but is not from Schindler
SOLUTION Check the presence of the SIMcard and if it is inserted correctly. If yes: Change the SimCard.
Error_Class R
EN627_Code 32

20 02 TEXT E_TRIP_LEARNING_LEVEL_MISSING
REASON Number of level counted in upward direction does not match number of levels counted in downward
direction.
One or more levels were not set while building the shaft image in LearningTrip.
SOLUTION Check magnets / PHS flags
Check KS / PHS sensors / cable
Error_Class F
EN627_Code 38
20 03 TEXT E_TRIP_LEARNING_NUMBER_OF_LEVELS_VARY
REASON The number of floor levels counted during the learning trip in up direction does not correspond to the one
counted during the down direction checking phase
SOLUTION Check magnets / PHS flags
Check KS / PHS sensors / cable
Error_Class F
EN627_Code 38
20 04 TEXT E_TRIP_LEARNING_LEVEL_OUTSIDE_ARRAY_LIMITS
REASON Max. number of floors (=15) exceeded
SOLUTION Check number of KS magnets / PHS flags
Error_Class F
EN627_Code 38
20 05 TEXT E_TRIP_POSITION_TARGET_NOT_REACHED
REASON The position trip was aborted without having received a "target reached" from the drive. The car is not on the
intended level
SOLUTION
Error_Class R
EN627_Code 38
20 07 TEXT E_TRIP_POSITION_MOVE_NOT_IN_DOOR_ZONE
REASON A client requests a move in position mode, but the car is not on a level
SOLUTION
Error_Class R
EN627_Code 38
20 08 TEXT E_TRIP_SYNCHRO_ROUGH_POSITION_STATE_ERROR
REASON The synchronization or (under certain conditions) the service trip did receive a inconsistent KSE update
SOLUTION Check KSE magnets?
Check KSE magnet switch?
Redo learning trip.
Error_Class F
EN627_Code 38
20 10 TEXT E_TRIP_LEARNING_DIRECTION_UNKNOWN_RECEIVED
REASON During the learning trip, the direction of travel becomes unknown. This can only happen if some serious error
in the elevator system occurred. The trip is stopped.
SOLUTION Redo learning trip.
Error_Class F
EN627_Code 38
20 60 TEXT E_TRIP_LEARNING_MINIMAL_TRAVEL_DISTANCE
REASON The distance between two floors is less than the allowed minimal travelling distance (300mm)
SOLUTION Check flag distance
Error_Class F
EN627_Code 38
20 61 TEXT E_TRIP_LEARNING_INTOLERABLE_FLAG_LENGTH
REASON The length of the last measured flag exceeds the allowed tolerance. The flag where the car stands is too
long
SOLUTION Redo the learning trip
Check the installation
Check the light barrier
Error_Class F
EN627_Code 38
20 62 TEXT E_TRIP_LEARNING_UPPER_FLAG_EDGE_ALREADY_SET
REASON The EC application tried to set the value for an upper flag that was already set. This can only happen, if we
do not allow overwriting of the shaft image (e.g. while travelling upwards, where no value should have been
set before). EMC disturbances?
SOLUTION Redo learning trip.
Error_Class F
EN627_Code 38
20 63 TEXT E_TRIP_LEARNING_UPPER_FLAG_EDGE_NOT_SET
REASON The EC application missed to set the upper flag for a level.
SOLUTION Redo learning trip.
Error_Class F
EN627_Code 38
20 64 TEXT E_TRIP_LEARNING_LOWER_FLAG_EDGE_ALREADY_SET
REASON The EC application tried to set the value for a lower flag that was already set. This can only happen, if we do
not allow overwriting of the shaft image (e.g. while travelling upwards, where no value should have been set
before). Possible problems with Shaft info circuit? (PHS, light barrier, magnet switch)
EMC disturbances?
SOLUTION Redo learning trip.
Error_Class F
EN627_Code 38
20 65 TEXT E_TRIP_LEARNING_LOWER_FLAG_EDGE_NOT_SET
REASON The EC application missed to set the lower flag for a level. Problems with Shaft info circuit? (PHS, light
barrier, magnet switch) EMC disturbances?
SOLUTION Redo learning trip.
Error_Class F
EN627_Code 38
20 66 TEXT E_TRIP_LEARNING_INVALID_DOOR_ENTRANCE_SIDE
REASON The EC application tried to set a door side that is not allowed (it is not the same as 'already set', an invalid
value is the problem.) Problems with Shaft info circuit? (PHS, light barrier, magnet switch) EMC
disturbances?
SOLUTION Redo learning trip.
Error_Class F
EN627_Code 38
20 67 TEXT E_TRIP_LEARNING_DOOR_ENTRANCE_SIDE_NOT_SET
REASON The EC application missed to set a door side for a level.
SOLUTION Check light barrier cable
Check flags
Redo learning trip.
Error_Class F
EN627_Code 38
20 68 TEXT E_TRIP_LEARNING_DOOR_ENTRANCE_SIDE_ALREADY_SET
REASON The EC application tried to set a door entrance side that has already been set.
SOLUTION Check light barrier cable
Check flags
Redo learning trip.
Error_Class F
EN627_Code 38
20 69 TEXT E_TRIP_LEARNING_INVALID_LOWER_FLAG_EDGE
REASON The EC application tried to set the height of a lower flag edge bigger than the height of the upper flag.
SOLUTION Check light barrier cable
Check flags
Check encoder
Redo learning trip.
Error_Class F
EN627_Code 38
20 70 TEXT E_TRIP_LEARNING_INVALID_UPPER_FLAG_EDGE
REASON The EC application tried to set the height of a lower flag edge smaller than the height of the upper flag.
SOLUTION Check light barrier cable
Check flags
Check encoder
Redo learning trip.
Error_Class F
EN627_Code 38
20 71 TEXT E_TRIP_LEARNING_UPPER_FLAG_EDGE_DIFFER
REASON The EC application sets a new upper flag edge height. The difference between the last value and this one is
bigger than accepted.
SOLUTION Check encoder
Check rope slip
Redo learning trip. (Do not change load while performing a learning trip!)
Error_Class F
EN627_Code 38
20 72 TEXT E_TRIP_LEARNING_LOWER_FLAG_EDGE_DIFFER
REASON The EC application sets a new lower flag edge height. The difference between the last value and this one is
bigger than accepted.
SOLUTION Check encoder
Check rope slip
Redo learning trip. (Do not change load while performing a learning trip!)
Error_Class F
EN627_Code 38
20 73 TEXT E_TRIP_LEARNING_DOOR_ENTRANCE_SIDE_DIFFER
REASON The EC application tried to set a door entrance side. The side was already set, we allowed overwriting but
the last value does not correspond with the new one.
SOLUTION Check encoder
Check rope slip
Redo learning trip. (Do not change load while performing a learning trip!)
Error_Class F
EN627_Code 38
20 74 TEXT E_TRIP_POSITION_NESTED_MOVE
REASON A client requests a move in position mode, but the drive did not have the time to acknowledge the last.
SOLUTION reset EC
Error_Class R
EN627_Code 38
20 75 TEXT E_TRIP_POSITION_CORRECTION_TOO_BIG
REASON The calculation of the correction during the position trip results in a value bigger than the defined limit
SOLUTION Check for rope slip
Error_Class R
EN627_Code 38
20 76 TEXT E_TRIP_LEARNING_AVERAGE_FLAG_LENGTH_EXCEEDED
REASON The calculation of the average flag length after the adjustment of the FC parameter traction
"PULLEY_DIAMETER" results in a value bigger than the tolerated limit.
SOLUTION Check the installation. Check the length of the flags.
Check FC Parameter 11.26 "Traction Pully Diameter DD"
Redo learning trip
Error_Class F
EN627_Code 38
20 77 TEXT E_TRIP_LEARNING_FLAG_EDGE_SEQUENCE
REASON During the learning trip the same edge is received twice in line. E.g. two times a rising edge with no falling
edge in between.
SOLUTION Check light barrier
Check SDIC
Check CAN bus (EMC, termination, plugs)
Error_Class F
EN627_Code 38
20 78 TEXT E_TRIP_FINAL_LEVEL_NOT_FOUND
REASON The synchronization or the learning trip did not find a flag for the highest or lowest level after the last KSE
signal before the buffer.
SOLUTION KSE signal must be located at SKA=1250mm from the extreme floor levels. Otherwise the car will
sistematically reach the KNE overtravel contact
Error_Class F
EN627_Code 38

21 01 TEXT E_SHAFT_UNDEFINED
REASON Shaft is undefined yet.
SOLUTION Manually reset the system.
Error_Class F
EN627_Code 38
21 03 TEXT E_SHAFT_NUMBER_OF_LEVELS_VARY
REASON The total number of levels stored in the EEPROM differs from the actually measured.
SOLUTION Redo learning trip
Error_Class F
EN627_Code 38
21 04 TEXT E_SHAFT_LEVEL_OUTSIDE_ARRAY_LIMITS
REASON Too many floors.
While setting up the RAM shaft image at the application startup a level is addressed outside the array limits.
[Level <0 or level > 15]
SOLUTION Check number of magnets / flags
Redo learning trip
Error_Class F
EN627_Code 38
21 10 TEXT E_SHAFT_IMAGE_IN_ERROR_STATE
REASON The shaft image object is in «error» state due to an error at the application startup.
SOLUTION The system error handling automatically does a «synchronization trip».
Error_Class R
EN627_Code 38
21 11 TEXT E_SHAFT_INVALID_ROUGH_POSITION
REASON This error can result from an invalid respectively incomplete signaling of KSE indicator changes.
SOLUTION The system error handling automatically does a «synchronization trip».
Error_Class R
EN627_Code 38
21 12 TEXT E_SHAFT_INVALID_SHAFT_STAGE
REASON This error can result from an invalid respectively incomplete signaling of PHS respectively KS indicator
changes.
SOLUTION The system error handling automatically does a «synchronization trip».
Error_Class R
EN627_Code 38
21 13 TEXT E_SHAFT_INVALID_CURRENT_LEVEL
REASON This error can result from an invalid respectively incomplete signaling of PHS respectively KS indicator
changes.
SOLUTION The system error handling automatically does a «synchronization trip».
Error_Class R
EN627_Code 38
21 14 TEXT E_SHAFT_POSITION_LOST_WHILE_STATIONARY
REASON A KSE or level indicator change is signaled while the car is supposed to be stationary. This is actually 2
seconds after the drive signals the stand-by drive phase. Elevator tries to recover 6 times/hour until error
gets fatal.
SOLUTION Manually reset the system.
Error_Class R
EN627_Code 38
21 15 TEXT E_SHAFT_POSITION_LOST_WHILE_BOUNCING
REASON A KSE or level indicator change is signaled while the car is stabilizing. This stabilizing period is actually
defined with 2 seconds.
SOLUTION The system error handling automatically does a «synchronization trip».
Error_Class R
EN627_Code 38
21 16 TEXT E_SHAFT_INCONSTANT_LEVEL_INDICATORS
REASON This error can result from an invalid respectively incomplete signaling of PHS respectively KS indicator
changes.
SOLUTION The system error handling automatically does a «synchronization trip».
Error_Class R
EN627_Code 38
21 18 TEXT E_SHAFT_INVALID_TRAVEL_MODE
REASON
 SOLUTION
Error_Class R
EN627_Code 38
21 19 TEXT E_SHAFT_INCONSTANT_KSE_INDICATORS
REASON
SOLUTION
Error_Class R
EN627_Code 38
21 22 TEXT ERROR_INVALID_SHAFT_IMAGE_FOR_THIS_SHAFT_TYPE
REASON Invalid shaft image for this shaft type.
SOLUTION Check magnets / flags
Redo learning trip.
Error_Class W
EN627_Code 38
21 25 TEXT E_SHAFT_ACCESS_PERSISTENT_MEDIUM
REASON Could not write to EEPROM.
SOLUTION Send the SCIC board back for EEPROM erasing
Error_Class F
EN627_Code 11
21 60 TEXT E_SHAFT_MINIMAL_TRAVEL_DISTANCE
REASON While validating the RAM shaft image at the application startup a too small travel distance (<300mm)
between the levels is detected.
SOLUTION Redo the learning trip.
Error_Class F
EN627_Code 38
21 61 TEXT E_SHAFT_INTOLERABLE_FLAG_LENGTH
REASON At application startup (reset): While setting up the levels in the RAM shaft image an intolerable flag length is
detected.
SOLUTION Redo the learning trip.
Check for rope slippage
Error_Class F
EN627_Code 38
21 62 TEXT E_SHAFT_UPPER_FLAG_EDGE_ALREADY_SET
REASON While setting up the RAM shaft image at the application startup the upper flag edge position of a level is
about to be set multiple times. Problems with Shaft info circuit? (PHS, light barrier, magnet switch) EMC
disturbances?
SOLUTION Redo the learning trip.
Error_Class F
EN627_Code 38
21 63 TEXT E_SHAFT_UPPER_FLAG_EDGE_NOT_SET
REASON While setting the RAM shaft image at the application startup a missing upper flag edge position is detected.
SOLUTION Manually erase the shaft image file on the persistent data medium and run the «synchronization trip».
Error_Class F
EN627_Code 38
21 64 TEXT E_SHAFT_LOWER_FLAG_EDGE_ALREADY_SET
REASON While setting up the RAM shaft image at the application startup the lower flag edge position of a level is
about to be set multiple times. E.g. caused by arriving at the flag edge toggling many times. EMC
disturbances? Problems with Shaft info circuit? (PHS, light barrier, magnet switch)
SOLUTION Redo the learning trip.
Error_Class F
EN627_Code 38
21 65 TEXT E_SHAFT_LOWER_FLAG_EDGE_NOT_SET
REASON While setting the RAM shaft image at the application startup a missing lower flag edge position is detected.
Problems with Shaft info circuit? (PHS, light barrier, magnet switch) EMC disturbances?
SOLUTION Redo the learning trip.
Error_Class F
EN627_Code 38
21 66 TEXT E_SHAFT_INVALID_DOOR_ENTRANCE_SIDE
REASON While setting up the RAM shaft image at the application startup an invalid door entrance side is detected.
Problems with Shaft info circuit? (PHS, light barrier, magnet switch) EMC disturbances?
SOLUTION Redo the learning trip.
Error_Class F
EN627_Code 38
21 67 TEXT E_SHAFT_DOOR_ENTRANCE_SIDE_NOT_SET
REASON While setting up the RAM shaft image at the application startup a missing door entrance side is detected.
Problems with Shaft info circuit? (PHS, PHUET, light barrier, magnet switch) EMC disturbances?
SOLUTION Redo the learning trip.
Error_Class F
EN627_Code 38
21 68 TEXT E_SHAFT_DOOR_ENTRANCE_SIDE_ALREADY_SET
REASON While setting up the RAM shaft image at the application startup the door entrance side of a level is about to
be set multiple times. Problems with Shaft info circuit? (PHS, PHUET, light barrier, magnet switch)
EMC disturbances?
SOLUTION Redo the learning trip.
Error_Class F
EN627_Code 38
21 69 TEXT E_SHAFT_INVALID_LOWER_FLAG_EDGE
REASON While setting up the RAM shaft image at the application startup an invalid lower flag edge position is
detected. Problems with Shaft info circuit? (PHS, light barrier, magnet switch) EMC disturbances?
SOLUTION Redo the learning trip.
Error_Class F
EN627_Code 38
21 70 TEXT E_SHAFT_INVALID_UPPER_FLAG_EDGE
REASON While setting up the RAM shaft image at the application startup an invalid upper flag edge position is
detected. Problems with Shaft info circuit? (PHS, light barrier, magnet switch) EMC disturbances?
SOLUTION Redo the learning trip.
Error_Class F
EN627_Code 38

22 01 TEXT E_FA_DRIVE_CONTACTORS_FEEDBACK_START
REASON Currently not used
SOLUTION
Error_Class F
EN627_Code 38
22 02 TEXT E_FA_DRIVE_CONTACTORS_FEEDBACK_TRAVEL
REASON Currently not used.
SOLUTION
Error_Class F
EN627_Code 38
22 03 TEXT E_FA_DRIVE_CONTACTORS_FEEDBACK_STOP
REASON Currently not used
SOLUTION
Error_Class F
EN627_Code 38
22 04 TEXT E_FA_DRIVE_WRONG_SD_LOGIC
REASON Currently not used.
SOLUTION
Error_Class R
EN627_Code 38

23 15 TEXT E_FC_ALARM_MOTOR_STALLED
REASON The motor stall protection has tripped e.g. electromechanical brake (MGB) has not opened.(Note: you can
program if this condition generates A15 or F15 or nothing)
SOLUTION Check motor
Check electromagnetical brake MGB
Error_Class R
EN627_Code 31
23 16 TEXT E_FC_ALARM_MOTOR_OVERTEMPERATURE
REASON Motor temperatur model has detected motor over heat; Motor is overloaded
SOLUTION Decrease motor loading
If motor was not overheated check the temperature model parameters
Error_Class R
EN627_Code 31
23 17 TEXT E_FC_ALARM_MOTOR_UNDERLOAD
REASON Motor underload protection
SOLUTION Check Gear box
Error_Class R
EN627_Code 31
23 24 TEXT E_FC_ALARM_HISTORY_MAYBE_LOST
REASON The values in the Fault history, MWh-counters or operating day/hour counters might have been
changed in a previous mains interruption.
 SOLUTION Does not need any actions
Take a critical attitude to these
values
Error_Class W
EN627_Code 31
23 28 TEXT E_FC_ALARM_APPLICATION_CHANGE_FAILED
REASON Application change failed
SOLUTION Choose the application again and press the enter button
Error_Class W
EN627_Code 31
23 30 TEXT E_FC_ALARM_UNBALANCED_CURRENTS
REASON Unbalanced current fault, the load on the segments is not equal
SOLUTION Replace frequency converter.
Error_Class W
EN627_Code 31
23 42 TEXT E_FC_ALARM_TOO_HIGH_OR_TOO_LOW_SPEED_AT_TARGET_PHSx_RISING
REASON Target flag hitting supervision. The last (target) shaft-level-flag was met with too high or too low speed.
SOLUTION The last (target) shaft-level-flag was met with too high or too low speed.
Check the shaft level flags and PHS1/2 sensors.
Redo the learning trip.
Error_Class F
EN627_Code 31
23 45 TEXT E_FC_ALARM_CONVERTER_OVERTEMPERATURE
REASON Temperature of heatsink over programmable temp. value (e.g. +40?C)
SOLUTION Check the cooling air flow and the ambient temperature
Error_Class W
EN627_Code 12
23 49 TEXT E_FC_ALARM_STATE_MACHINES_SUPERVISION
REASON Internal FC logical error. (State machine state supervision.)
SOLUTION Check the FC states
If error occurs repeatedly replace frequency converter.
Error_Class R
EN627_Code 31
23 54 TEXT E_FC_ALARM_BRAKING_RESISTOR_OVERTEMPERATURE
REASON Brake resistor bimetal temperature switch. The brake resistor temp monitoring circuit has opened. If elevator
is executing a trip it can usually be finished. New trip cannot be started before bimetal temp switch is closed
again (5 min)
SOLUTION Check brake resistor temperature. Check wiring and/or the bimetal temperature switch itself.
Error_Class W
EN627_Code 12
23 57 TEXT E_FC_ALARM_OUTPUT_CONTACTORS_SUPERVISOR
REASON Output contactors: wrong expected state during standstill
SOLUTION Check output contactors feedback inputs SH1_STATE and SH1_STATE (DIA1, DIA2) and/or corresponding
n.c. SH/SH1 auxiliary contacts.
Check also ("external") test jumpers XTHS and XTHS1 Position & wiring (drive module)
Error_Class R
EN627_Code 31
23 58 TEXT E_FC_ALARM_PWM_ENABLE_INPUT_WRONG_STATE
REASON PWM enable input: wrong expected state
SOLUTION Check PWM_ENABLE input (DIB4) and/or corresponding auxiliary n.o. SH1 contact.
Error_Class R
EN627_Code 31

24 02 TEXT E_FC_HEARTBEAT_TIMEOUT
REASON FC does not send the heartbeat (CAN-bus message) to the EC within specified time (e.g.700ms)
SOLUTION Check CAN cable
Error_Class F
EN627_Code 31
24 03 TEXT E_FC_TRUE_START_TIMEOUT
REASON After the FC accepts the start command from the EC, the EC expects the FC state to pass to accelerating (or
constant speed) within an acceptable time span (e.g. 2,5s). FC application error.
SOLUTION Check CAN cable
Error_Class F
EN627_Code 31
24 04 TEXT E_FC_MOVE_CMD_TIMEOUT_ERROR
REASON During the move command sequence from the EC to the FC, the FC either does not answer (or positively
acknowledge) to one of the specific commands or does not answer at all. FC application error.
SOLUTION Check CAN cable
Error_Class F
EN627_Code 31
24 05 TEXT E_FC_DRIVE_PHASE
 REASON The FC phase (state) is not consistent with the previous one. (e.g. if after standstill, decelerating is sent)
There has either missing a message or the FC software has a bug.
Has nothing to to with electrical motor phase connections.
SOLUTION Check CAN bus (termination, plugs, cabling) Report FC version
Error_Class F
EN627_Code 31
24 06 TEXT E_FC_PROXY_WARNING_DISTANCE_ZERO_MOVE_RQST
REASON The FC has received a zero distance move request. This is an EC application (internal) error.
SOLUTION
Error_Class W
EN627_Code 31
24 07 TEXT E_FC_PROXY_WARNING_DIRECTION_NONE_MOVE_RQST
REASON The FC has received a no direction move request. This is an EC application (internal) error.
SOLUTION
Error_Class W
EN627_Code 31
24 08 TEXT E_FC_PROXY_WARNING_DIRECTION_INVERSION_MOVE_RQST
REASON EC application (internal) error. If within a trip from one move request to another the direction changes.
SOLUTION
Error_Class W
EN627_Code 31
24 09 TEXT E_FC_PROXY_WARNING_ZERO_LEVELS_MOVE_RQST
REASON The FC has received a zero level move request. This is an EC application (internal) error.
SOLUTION
Error_Class W
EN627_Code 31
24 10 TEXT E_FC_PROXY_WARNING_NESTED_MOVE_RQST
REASON EC application (internal) error. If a move command tries to override another one.
SOLUTION
Error_Class W
EN627_Code 31
24 11 TEXT E_FC_PROXY_WARNING_MOVE_RQST_WHILE_STOPPING
REASON EC application (internal) error. EC does not stick to the given timeouts.
SOLUTION
Error_Class W
EN627_Code 31
24 12 TEXT E_FC_PROXY_WARNING_MOVE_RQST_WHILE_UNAVAILABLE
REASON EC application (internal) error. EC does not stick to the given timeouts.
SOLUTION
Error_Class W
EN627_Code 31
24 13 TEXT E_FC_PROXY_WARNING_MOVE_RQST_WITH_WRONG_FC_MODE
REASON EC application (internal) error. After startup the enable delay is too long.
SOLUTION
Error_Class W
EN627_Code 31
24 14 TEXT E_FC_PROXY_WARNING_RQST_TO_RECOVER_AFTER_FATAL
REASON EC application (internal) error. EC tried to recover from a fatal error.
SOLUTION
Error_Class W
EN627_Code 31
24 15 TEXT E_FC_PROXY_WARNING_SAFETY_CHAIN_WILL_BE_DISABLED
REASON Due to FC error the safety chain will be disabled (via RH1 relay)
SOLUTION
Error_Class W
EN627_Code 31
24 16 TEXT E_FC_PROXY_WARNING_GENERIC_LOGICAL_ERROR
REASON EC application (Internal) error. Collects the rest of unmentioned errors
SOLUTION
Error_Class W
EN627_Code 31
24 17 TEXT E_FC_PROXY_WARNING_HIGH_LOAD_UNBALANCE
REASON EC application (Internal) error
SOLUTION
Error_Class W
EN627_Code 31
24 18 TEXT E_FC_PROXY_WARNING_DRIVE_BECAME_UNAVAILABLE
REASON Drive (FC) became unavailable (e.g. comm. lost or other error happened)
SOLUTION Check VACON parameters.
Restart system and reset VACON errors.
Change VACON
 Error_Class W
EN627_Code 31
24 19 TEXT E_FC_PROXY_WARNING_DRIVE_PHASE_BECAME_UNKNOWN
REASON Drive (FC) state transition inconsistency or communication lost cause the “Drive-phase” to be unknown.
SOLUTION Check CAN bus
Error_Class W
EN627_Code 31
24 20 TEXT E_FC_PROXY_WARNING_UNKNOWN_FC_ERROR_RECEIVED
REASON Unknown FC error received
SOLUTION Version compatibility?
Error_Class W
EN627_Code 31
24 21 TEXT E_FC_PROXY_WARNING_UNKNOWN_FC_ALARM_RECEIVED
REASON Unknown FC alarm received
SOLUTION Version compatibility?
Error_Class W
EN627_Code 31
24 22 TEXT E_FC_PROXY_WARNING_RECOVER_FROM_ERROR_LOGIC
REASON EC application (Internal) error
SOLUTION
Error_Class W
EN627_Code 31
24 23 TEXT E_FC_CMD_STOP_TIMEOUT
REASON The EC sends a move command to the FC and the FC does not answer. Heavy EC or FC application error.
SOLUTION Problem with CAN bus? -> See 1555 Check if FC is running
Error_Class F
EN627_Code 31
24 24 TEXT E_FC_PROXY_WARNING_STATIC_MOVE_RQST_WHILE_NOT_IN_STAND_BY
REASON EC requested a move while drive was not in standby.
SOLUTION Reset EC. Report repeated occurences.
Error_Class W
EN627_Code 31
24 25 TEXT E_FC_PROXY_WARNING_DYNAMIC_MOVE_RQST_WHILE_DECELERATING
REASON EC requested a dynamic move while drive was decelerating
SOLUTION Reset EC. Report repeated occurences.
Error_Class W
EN627_Code 31
24 26 TEXT E_FC_PROXY_WARNING_DYNAMIC_MOVE_RQST_WHILE_IN_STAND_BY
REASON EC requested a dynamic move while drive was in standby (=not dynamic)
SOLUTION Reset EC. Report repeated occurences.
Error_Class W
EN627_Code 31