HANGRY PETE
200 Smith St. Bigcity, TX 77009
[email protected] 800.555.1212
MANAGEMENT, OPERATIONS, SALES & IT SUPPORT SKILLS
• Public speaking/ sales presentation • Service management excellence • CRM • Cold Calling • Closing • Quality Assurance
• Office management • Project management • Procedure development • Training & development • Coaching / Counseling
• PC User support • Win2012 Server • Networking • Phone server support • Win/Mac • Accounting & Payroll software support
PROFESSIONAL EXPERIENCE
Surveillance & IT Manager BIngo, Inc. Current
Manage security and video surveillance department staff, technology and operations.
• Managed operations and grew sales, successfully juggling team management and outside sales. Closed deals ranging from small
businesses to large corporate entities. Managed technology, protection, vendor, and client relationships.
• Develop policy and procedures for department to ensure consistent, successful protection of client property, including rolling
out new monitoring software, video analytic technology and central station monitoring procedures.
• Managed IT dept., supporting 30+ users, printer, email and phones across 4 offices. Oversaw transition from Win2003 Server to
Win2012 server and implementation of Active Directory, VEEAM back-up. Provided daily user support troubleshooting and
resolving IT issues.
• Highly trusted with private company data and ensuring banking, payroll, and accounts payable processes performed reliably.
Commercial Account Executive Big Commercial Security 2009 – 2011
B2B technology sales working directly with owners, CEO’s, facility managers and IT departments; complex networked video, access
control, security and life safety solutions.
• Cold call, set appointments and close new business; utilize Siebel customer relationship management software to manage sales
process. Successful in maintaining funnel metrics and closing new business.
Account Executive Printing People 1, Ltd. 2008 – 2009
Outside sales specializing in Litigation Support Services in the demanding Legal market.
• Cold call, set appointments and follow up to open new accounts; ongoing excellent customer service.
Sales Manager Other Printing People., Inc. 2006 – 2008
Highlights from turning around sales loss to growth.
• Immediate impact: drove an 18% increase in annual sales. Turned around projected 10% slide in sales by cold calling extensively,
growing existing client accounts and reviving dormant business. Led inside sales team to increase average sale per customer.
Business Account Manager Office Depot Print Centers 2005 – 2006
Outside sales for Office Depot Print Centers and sales support for Office Supply sales team.
• Implemented outside sales process for the copy and print centers focused on following up on leads, generating new leads and
opening new commercial accounts. Worked with Office Supply sales team to grow current account revenue.
Branch Manager FedEx Kinko’s 1993 – 2005
Highlights from managing multiple locations.
• Excellent P&L management ranked in district top 3 year over year. Excelled at jump-starting mature store growth.
• Developed district management “bench”, with the most team members promoted outside my branch into management.
• Excellent scheduling, training and staff management resulting in top customer service, employee efficiency and lowest
employee turnover scores in the district year over year.
Regional Training Manager Kinko’s, Inc. 1989 – 1993
Pioneered formal training leading to national roll out.
• Authored and presented training seminars including: employee orientation, tenured employee development courses and
leadership/management training for 300+ employees. Hundreds of training sessions performed.
• Reduced company turnover from over 100% to 40% through superior employee recruiting and training.
TRAINING & EDUCATION
• Owner Managed Business Institute, Executive Development 1990 – 1993
• Dale Carnegie, Leadership for Managers Certification 1991 – 1992
• Kinko’s Management Training & Development 16 – 40 hours per year 1989 – 2005
• Cabrillo & Fullerton College, General studies 1986 – 1988
