DATE: FEB 2017

REV: F

PAGE: 23 of 25

ANNEX A
(Ref: CSIQP 5.2.1 Overall Process Sequence & Interaction Flow Chart)
Responsibilities Process Activity Procedure Reference

Management System Administration

Input: Determine risks and provide appropriate
Internal/ External audits. Management Review, CSIQP 4.1.2 Quality Policy
Customer Feedback, CSIQP 4.3.2 Competency & Training
Resources: Competent personnel and equipment. CSIQP 6.4.3 Preventive Action
General Manager
Output: Corrective and Preventative Action, CSIQP 4.4.2 Document Control
Sales Manager
Management of Change, Risk Assessment & CSIQP 5.3 Risk assessment & Contingency
Quality Manager
Contingency Planning Planning
Measurement: Overall organizational growth and CSIQP 5.11 Management of Change
continual improvement, CSIQP 5.7.8 Preventative Maintenance
Reported in MR as Quality Objectives –
Organizational Stability

Sales
Input: Customer Communication &
Contract Review, Order is received and reviewed;
Output: Shop Order form, including routing is created,
CSIQP 5.1 Contract Review & Review of
General Manager with planned due date.
Requirements
Sales Manager Resources: Competent personnel and equipment.
CSIQP 5.7.1 Production Control
Accurate Inventory data base.
Measurement: On Time Deliveries,
Reported in MR as Quality Objectives – Sales Base
Growth and On time Deliveries

Purchasing
Input: Verify materials are in stock, purchased, or
customer supplied
(NDE is to be outsourced)
CSIQP 5.6 Purchasing/Receiving Material
General Manager Output: Purchased Orders
Specifications
Sales Manager Resources: Competent personnel and equipment.
CSIQP 5.7.5 Care of customer Property
Accurate Inventory data base. Good procurement skills
Measurement: Supplier Performance
Reported in MR as Quality Objectives – Supplier
Performance

Production
Input: Shop order is processed according to order form
routing instructions.
(e.g., pull from stock, saw, bore, machine…), CSIQP 5.7.1 Production Control
Inspection, Verification of shop order requirements. CSIQP 5.7.3 Identification & Traceability
Gather required documentation, and arrange for CSIQP 5.7.1.1 Order Forms
customer pick up or package and deliver, as required CSIQP 5.8 Control of MME
Shop Supervisor
Output: Product delivered to customer with correct CSIQP 5.7.7 Inspection, testing and product
Shop Personnel
documentation. release
Quality Manager Administration
Resources: Competent personnel and equipment. CSIQP 5.10 Control of Nonconforming Product
Accurate Inventory data and documentation.. CSIQP 5.7.6 Handling…shipping
Measurement: Process Performance and Product CSIQP 4.5 Control of records
Conformity, RGA,
Reported in MR as Quality Objectives – On Time
Shipments Average Days Late.

Customer Satisfaction
Input: Customer feedback, measurement, analysis,
return customer sales, new customer, and continual
CSIQP 4.5 Control of records
improvement
CSIQP 6.5 Management Review
General Manager Output; Repeat orders, new customer, continual
CSIQP 6.2.1 Customer Satisfaction
Sales Manager business growth
CSIQP 6.2.2 Internal Audits
Quality Manager Resources: Competent personnel
CSIQP 6.3 Data Gathering & Analysis
Measurements: Customer Feedback, Customer
CSIQP 6.4.2 Corrective Action
Surveys, Customer complaints,
Reported in MR as Quality Objectives - Customer
Satisfaction