Level 1 Level 2 Level 3 Level 4

Business Document business Facilitates sessions to gather Assist with identification of BA certification.
Analysis requirements based requirements. systems solutions by having
on facilitated a thorough understanding of Ability to coach and
sessions and or 1:1 Drives to root cause through business requirements and mentor others on BA
interviews. different methodologies. existing systems. practices.

Ensures requirements are Serve as a translator to Capability to identify

complete, considering end to bridge the gap between IST creative solutions to
end process and all and business area. business needs resulting
stakeholders. from a deep
Actively pursuing BA understanding of business
25 hours of formal training in certification. vision and technology
Business Analysis. capabilities.
Project Ability to apply PM Oversees all aspects of Applies recognized project PMP designation.
Management concepts and tools. project, including set up and management methodology
Scope is predefined. initiation, planning and to manage scope, Ability to coach and
(PM) execution and project close resources, time, cost, mentor others on PM
Leads and takes out. quality, communications, practices.
accountability for risks and contingency
projects crossing Accountability for projects planning. Demonstrated success in
multiple functional crossing multiple functional highly complex or
areas impacting areas impacting internal Provides quality checks to strategic projects that
internal stakeholders stakeholders and minimal ensure root business issue impact CECS, the
only with some impact on external has been addressed and University and external
assistance. stakeholders. project benefits realized. stakeholders.

25 hours of formal training in Manages complex,

Project Management. multifaceted/ interrelated
projects that span CECS
and may impact external
stakeholders.

Actively pursuing PMP

certification.
Software Execution of basic Design and development of Design and develop test SQA certification.
Quality test models and test model for basic strategies for complex
verification of results. functionality changes using information system changes. Ability to coach and
Assurance structured methodology. mentor others on SQA
(SQA) Actively pursuing SQA practices.
25 hours of formal training in certification.
software quality assurance.
Process Knowledge of Proficient in and leads Experience in identifying,
Design process mapping business process design, designing and supporting
techniques and tools exception handling and macro processes that cross
(such as visio). related data modeling. departmental boundaries,
requiring process owners
Ability to facilitate Ensures process is consistent and an overall end to end
sessions and with CECS and industry process management
conduct interviews to process design practices. approach.
map a process.
Develops and implements
Identify relevant process quality checks and
existing process process metrics.
metrics.
25 hours of formal training in
Process Design.
Process Understanding of Demonstrated success in one Demonstrated success in CPI recognized
Improvement process improvement process improvement significant process certification.
methodologies. methodology. improvement initiatives with
the ability to apply Ability to coach and
Ensures process techniques from different mentor others on CPI
improvement initiatives have methodologies. practices.
neutral or positive impact on
process metrics. Identifies and executes
process improvements
25 hours of formal training in initiatives that fit within
Process Improvement. CECS strategies.
Performance Gathers data to Interprets results and makes Projects impact of defined
Metrics support and report on recommendations to business process changes on metrics.
defined performance area. Develops new metrics to
metrics. Identifies impact of business support new initiatives.
process changes to metrics
and adjusts metrics
accordingly.
Data Analysis Gathers and verifies Interprets data and makes Proactively identifies data
data and ensures recommendations based on integrity issues and makes
integrity and results. Identifies recommendations to
consistency of inconsistent application of improve data quality.
results. processes through data
analysis. Assess impacts of
Develops surveys, process changes on data.
conducts and
collates responses.
CECA Broad knowledge of Deep knowledge of multiple Detailed understanding of Understanding of
Business all areas and functional areas or processes end to end business business processes and
Knowledge processes within within CECS including: processes across CECS, best practices external to
CECS.  Business requirements and crossing external UW and how they could
 Stakeholder impact department boundaries. be modified or transferred
 Process steps and tools to uW.
 Process metrics
Understanding of
business processes
utilized by other co-op
institutions.

Detailed understanding of
CECS strategy and
detailed business
processes will support the
evolution of the strategy.

Level 1 Level 2 Level 3

Facilitation Ability to facilitate meetings with clear Develop and manage agenda to achieve Ability to use different techniques to
agenda and deliverables. desired results. Ability to guide and keep clarify, gather information, break
on track, recognize issues and ensure down barriers as appropriate to
everyone is heard. achieve desired results.
Training Ability to prepare and deliver training Ability to prepare and deliver training on Ability to prepare and deliver training
on basic processes or concepts to a processes of average complexity to on complex end to end new
single or limited stakeholder group. multiple groups. processes simultaneously to multiple
groups.
Documentation Ability to prepare basic supporting Ability to determine supporting process Able to design and oversee process
process documentation following documentation requirements and, use or documentation requirements and
standardized templates. modify existing templates as required to ensure that they fit into effective
develop necessary documentation. information architecture.
Understands or experience in technical
writing
Change Knowledge of change management Proactively seeks to identify and acts to Acts as a catalyst for change. Plans <insert comments>
Management principles and practices. remove obstacles to implementation. and manages medium to large scale
Assists in change management Assists with change management and changes. Identifies risks of change
activities including drafting simple communication plans. and recommends mitigation MANAGER’S COMMENT
communication materials. strategies
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