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Description of Error Reporting

The document describes error reporting and codes for DT series ATMs. When an error occurs, the ATM system classifies and tries to resolve it automatically, masking faulty modules if needed. Severe errors pause services until fixed. Error codes identify issues for technicians, with the first 3 digits indicating the module or software and last 2 specifying the problem. Codes range from 1-2099 across different modules like card readers, printers, keypads and more.

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77 views1 page

Description of Error Reporting

The document describes error reporting and codes for DT series ATMs. When an error occurs, the ATM system classifies and tries to resolve it automatically, masking faulty modules if needed. Severe errors pause services until fixed. Error codes identify issues for technicians, with the first 3 digits indicating the module or software and last 2 specifying the problem. Codes range from 1-2099 across different modules like card readers, printers, keypads and more.

Uploaded by

egal
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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DT Series ATM Error Code Description Manual

1. Description of Error Reporting


When the DT series ATMs develop a problem or fault, the system will classify to record these errors
according to their different types, and try to recover itself. If these errors cannot be removed automatically,
the system will mask corresponding modules causing these errors, and give an alarm to the ATM
management server ( if it supports this function ). And if the error belongs to severe error type, the current
service will pause until all problems are solved by service personnel.
Commonly, DT series ATMs report and display error codes by the diagnostic unit or user monitor. The
error code is the starting point for the service personnel establishing the cause of a problem, and the
service personnel can inquire the code definition through the diagnostic unit or user monitor.

2. Definition of Error Code


The error code is a 5-digit code, the first three digits represent hardware module failure or software error,
the last two digits represent the exact cause of a problem (its value range from 0~99), illustrate as follows:

3. Type of Error Code

No. Error Code Error Code Type


1. 1-899 Software error
2. 900-1099 Serial port/RS232 Hub
3. 1100-1199 NMD100 Note and Media Dispenser
4. 1200-1299 OMRON Card Reader
5. 1200-1299 SANKYO Card Reader
6. 1200-1299 CRT310 Card Reader
7. 1300-1399 Thermal, Dot Matrix Receipt Printer
8. 1300-1399 Seiko Thermal Receipt Printer
9. 1400-1499 Journal Printer
10. 1500-1599 Invoice Printer
11. 1800-1899 Diagnostic Unit
12. 1800-1899 USB Diagnostic Unit
13. 1900-1999 User Keypad
14. 2000-2099 Withdrawal Shutter

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