CH A P T E R 31

Cisco Unity Messaging Integration

Cisco Unity comprises a communications solution that delivers voice messaging and unified messaging
in a unified environment.
Unified messaging means that users can manage all message types from the same inbox. Cisco Unity
works in concert with an Exchange server or (for Cisco Unity 4.0 and later) a Domino server to collect
and store all messages—both voice and e-mail—in one message facility. Users can then access voice and
e-mail messages on a computer, through a touchtone phone, or over the Internet.
For complete, step-by-step instructions on how to integrate Cisco Unified Communications Manager
with the Cisco Unity messaging system, refer to the applicable Cisco Unified Communications Manager
Integration Guide for Cisco Unity; for example, Cisco Unified Communications Manager SCCP
Integration Guide for Cisco Unity or Cisco Unified Communications Manager SIP Trunk Integration
Guide for Cisco Unity.

Note For information on how to integrate Cisco Unified Communications Manager with the Cisco Unity
Connection messaging system, refer to the applicable Cisco Unified Communications Manager SCCP
Integration Guide for Cisco Unity Connection or Cisco Unified Communications Manager SIP Trunk
Integration Guide for Cisco Unity Connection.

This section covers the following topics:

• Cisco Unity and Cisco Unity Connection Configuration Checklist, page 31-1
• System Requirements, page 31-4
• Integration Description, page 31-4
• Securing the Voice-Mail Port, page 31-6
• Where to Find More Information, page 31-6

Cisco Unity and Cisco Unity Connection Configuration Checklist

Cisco Unity comprises a communications solution that delivers voice messaging and unified messaging
in a unified environment.
Unified messaging means that users can manage all message types from the same inbox. Cisco Unity
works in concert with an Exchange server or (for Cisco Unity 4.0 and later) a Domino server to collect
and store all messages—both voice and e-mail—in one message facility. Users can then access voice and
e-mail messages on a computer, through a touchtone phone, or over the Internet.

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 Chapter 31 Cisco Unity Messaging Integration
Cisco Unity and Cisco Unity Connection Configuration Checklist

For complete, step-by-step instructions on how to integrate Cisco Unified Communications Manager
with the Cisco Unity messaging system, refer to the applicable Cisco Unified Communications Manager
integration guide for Cisco Unity; for example, Cisco Unified Communications Manager SCCP
Integration Guide for Cisco Unity or Cisco Unified Communications Manager SIP Trunk Integration
Guide for Cisco Unity.

Note For information on how to integrate Cisco Unified Communications Manager with the Cisco Unity
Connection messaging system, refer to the applicable Cisco Unified Communications Manager SCCP
Integration Guide for Cisco Unity Connection or Cisco Unified Communications Manager SIP Trunk
Integration Guide for Cisco Unity Connection.

Table 31-1 provides steps to configure the Cisco Unity or Cisco Unity Connection voice-messaging
systems. For more information, see the “Where to Find More Information” section on page 31-6.

Table 31-1 Cisco Unity and Cisco Unity Connection Configuration Checklist

Configuration Steps Procedures and Related Topics

Step 1 Ensure that you have met the system requirements for Cisco System Requirements, page 31-4
Unified Communications Manager, and Cisco Unity or
Applicable integration guide for Cisco Unity
Cisco Unity Connection.
or Cisco Unity Connection
Step 2 Add voice-mail ports (directory numbers) for each port that you Cisco Voice-Mail Port Configuration, Cisco
are connecting to Cisco Unity or Cisco Unity Connection. Unified Communications Manager
Administration Guide
Applicable integration guide for Cisco Unity
or Cisco Unity Connection
Step 3 Add a voice-mail pilot number for the voice-mail ports. Cisco Voice-Mail Pilot Configuration, Cisco
Unified Communications Manager
Administration Guide
Applicable integration guide for Cisco Unity
or Cisco Unity Connection
Step 4 Specify MWI and voice-mail extensions. Service Parameters Configuration, Cisco
Unified Communications Manager
Administration Guide
Message Waiting Configuration, Cisco
Unified Communications Manager
Administration Guide
Applicable integration guide for Cisco Unity
or Cisco Unity Connection
Step 5 Add the Voice Mail Port DNs to a line group. Configuring a Line Group, Cisco Unified
Communications Manager Administration
Guide
Step 6 Add the line group that contains the Voice Mail Port DNs to a Adding a Route List, Cisco Unified
hunt list. Communications Manager Administration
Guide

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Cisco Unity and Cisco Unity Connection Configuration Checklist

Table 31-1 Cisco Unity and Cisco Unity Connection Configuration Checklist (continued)

Configuration Steps Procedures and Related Topics

Step 7 Associate the hunt list that contains the line group with a hunt Configuring a Route Pattern, Cisco Unified
pilot. Communications Manager Administration
Guide
Note The hunt pilot must match the voice-mail pilot that is
configured and used by the voice-mail profiles.
Step 8 Set up the voice-mail pilot number. Cisco Voice-Mail Pilot Configuration, Cisco
Unified Communications Manager
Administration Guide
Step 9 Set up the voice-mail profile. Voice-Mail Profile Configuration, Cisco
Unified Communications Manager
Administration Guide
Applicable integration guide for Cisco Unity
or Cisco Unity Connection
Step 10 Set up the voice-mail service parameters. Service Parameters Configuration, Cisco
Unified Communications Manager
Administration Guide.
Applicable integration guide for Cisco Unity
or Cisco Unity Connection
Step 11 Set up Cisco Unified Communications Manager authentication Applicable integration guide for Cisco Unity
and encryption. or Cisco Unity Connection
For Cisco Unity, this applies to releases 4.0(5) and later. Cisco Unified Communications Manager
Security Guide
Step 12 Test the integration. Applicable integration guide for Cisco Unity
or Cisco Unity Connection
Cisco Unity Troubleshooting Guide
Refer to the installation guide for the phone
system.
Step 13 Integrate the secondary server for Cisco Unity failover (use when Applicable integration guide for Cisco Unity
Cisco Unity failover is installed). This step does not apply to
Cisco Unity Failover Guide
Cisco Unity Connection.
Step 14 Choose the auto-generated Cisco Unity or Cisco Unity Application Server Configuration, Cisco
Connection server in the Application Server Configuration Unified Communications Manager
window in Cisco Unified Communications Manager Administration Guide
Administration.
Step 15 If you are using Cisco Unified Communications Manager User Moves, Adds, and Changes Guide for
Administration to configure voice-messaging users, create a Cisco Unity Connection
Cisco Unity Connection voice mailbox. Directory Number Configuration, Cisco
Tip You must configure both Cisco Unity Connection and Unified Communications Manager
Cisco Unified Communications Manager Administration Administration Guide
to create voice mailboxes. End User Configuration, Cisco Unified
Communications Manager Administration
Tip If you want to do so, you can user the import users
Guide
functionality in Cisco Unity Connection to create users.

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 Chapter 31 Cisco Unity Messaging Integration
System Requirements

System Requirements
The following lists provide requirements for your phone system and the Cisco Unity server. For specific
version information, refer to the applicable Cisco Unified Communications Manager Integration Guide
for Cisco Unity.

Phone System
• A Cisco Unified Communications applications server that consists of Cisco Unified
Communications Manager software that is running on a Cisco Media Convergence Server (MCS) or
customer-provided server that meets approved Cisco configuration standards
• Cisco licenses for all phone lines, IP phones, and other H.323-compliant devices or software (such
as Cisco Virtual Phone and Microsoft NetMeeting clients) that will be connected to the network, as
well as one license for each Cisco Unity port
• IP phones for the Cisco Unified Communications Manager extensions
• A LAN connection in each location where you will plug an IP phone into the network
• For multiple Cisco Unified Communications Manager clusters, capability for subscribers to dial an
extension on another Cisco Unified Communications Manager cluster without having to dial a trunk
access code or prefix.

Cisco Unity Server

• Cisco Unity system that was installed and made ready for the integration as described in the
Cisco Unity Installation Guide.
• For SCCP integrations (not SIP trunk)—The applicable Cisco Unity-Unified CM TSP installed. For
more information on compatible versions of the TSP, refer to the SCCP Compatibility Matrix:
Cisco Unity, Cisco Unity-CM TSP, Cisco Unified CM, and Cisco Unified CM Express.
• A license that enables the appropriate number of voice-messaging ports.

Integration Description
The integration uses the LAN to connect Cisco Unity and Cisco Unified Communications Manager. The
gateway provides connections to the PSTN. Figure 31-1 shows the connections.

Figure 31-1 Connections Between the Phone System and Cisco Unity

Cisco
Unity server

Cisco Unified
Communicataions
Gateway Manager
202215

PSTN LAN
V

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Chapter 31 Cisco Unity Messaging Integration
Cisco Unified Communications Manager SIP Trunk Integration

Note The following example applies only if the caller goes through the Cisco Unity Auto-Attendant. Most
other calls get routed directly to the correct voice mailbox. For example, callers who call a subscriber
and get forwarded to voice-messaging system go directly to the voice mailbox and can record a voice
message. Subscribers who call in to check their voice messages from their own phones go directly to
their voice mailbox and can listen to voice messages.

1. When an external call arrives, the Cisco gateway sends the call over the LAN to the machine on
which Cisco Unified Communications Manager is installed.
2. For Cisco Unified Communications Manager lines that are configured to route calls to Cisco Unity,
Cisco Unified Communications Manager routes the call to an available Cisco Unity extension.
3. Cisco Unity answers the call and plays the opening greeting.
4. During the opening greeting, the caller enters either the name of a subscriber or an extension; for
example, 1234.
5. Cisco Unity notifies Cisco Unified Communications Manager that it has a call for extension 1234.
6. At this point, the path of the call depends on whether Cisco Unity is set up to perform supervised
transfers or release transfers. Refer to the applicable Cisco Unified Communications Manager
Integration Guide for Cisco Unity for more information.

Cisco Unified Communications Manager SIP Trunk Integration

Cisco Unity Connection 1.1 and later support a SIP trunk integration with the Cisco Unified
Communications Manager phone system when the Cisco Unified Communications Manager phone
system has only phones that are running SIP. Refer to the applicable Cisco Unified Communications
Manager SIP Trunk Integration Guide for Cisco Unity Connection for more detailed information.
Cisco Unity 4.2 and later also support SIP trunk integrations. Refer to the applicable Cisco Unified
Communications Manager SIP Trunk Integration Guide for Cisco Unity for more information. The
following list describes a few tips that should be performed from the Cisco Unified Communications
Manager Administration side when you are integrating the Cisco Unified Communications Manager
phone system with Cisco Unity Connection or Cisco Unity by a SIP trunk:
• Create a SIP trunk that points to Cisco Unity and ensure that “Redirecting Number IE Delivery -
Outbound” is checked. This instructs Cisco Unified Communications Manager to send the Diversion
Header to Cisco Unity, so you access the correct voice mailbox. Refer to “Trunk Configuration” in
the Cisco Unified Communications Manager Administration Guide.
• Cisco Unified Communications Manager SIP trunk integration applies to MWI. When you configure
the SIP trunk security profile for the SIP voice-messaging trunk, check “Accept Unsolicited
Notification.” This ensures that MWI will operate properly. You must enable “Accept Header
Replacement” if you want to support transfers. This allows “REFER w/replaces” to be passed, which
is used for Cisco Unity-initiated, supervised transfers.
• Assure that your phones support DTMF Relay per RFC-2833. Cisco Unity will support both OOB
and RFC-2833.
• Define a route pattern (for example, 7555) and point that route pattern to the SIP trunk to
Cisco Unity. Refer to “Route Pattern Configuration” in the Cisco Unified Communications Manager
Administration Guide.
• Define a voice mail pilot (for example, 7555). Refer to “Cisco Voice-Mail Pilot Configuration” in
the Cisco Unified Communications Manager Administration Guide.

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Securing the Voice-Mail Port

• Define a voice mail profile (for example, VM Profile 1) with the voice mail pilot that you defined
in the previous step. Refer to “Voice-Mail Profile Configuration” in the Cisco Unified
Communications Manager Administration Guide.

Note Make the voice mail profile that you defined in the preceding step the system default.

Securing the Voice-Mail Port

When you configure security for Cisco Unified Communications Manager voice mail ports and
Cisco Unity SCCP devices, a TLS connection (handshake) opens for authenticated devices after each
device accepts the certificate of the other device; likewise, the system sends SRTP streams between
devices; that is, if you configure the devices for encryption.
When the device security mode equals authenticated or encrypted, the Cisco Unity-Unified CM TSP
connects to Cisco Unified Communications Manager through the Cisco Unified Communications
Manager TLS port. When the security mode equals non-secure, the Cisco Unity TSP connects to Cisco
Unified Communications Manager through the Cisco Unified Communications Manager port.
Cisco Unity Connection connects to Cisco Unified Communications Manager through the Cisco Unified
Communications Manager TLS port.
For interactions, restrictions, and procedures on how to configure security, refer to the Cisco Unified
Communications Manager Security Guide.

Where to Find More Information

Additional Cisco Documentation
• Cisco Unity and Cisco Unity Connection Configuration Checklist, page 31-1
• System Requirements, page 31-4
• Integration Description, page 31-4
• Securing the Voice-Mail Port, page 31-6
• Cisco Voice-Mail Port Configuration, Cisco Unified Communications Manager Administration
Guide
• Service Parameters Configuration, Cisco Unified Communications Manager Administration Guide
• Directory Number Configuration, Cisco Unified Communications Manager Administration Guide
• End User Configuration, Cisco Unified Communications Manager Administration Guide
• Cisco Unified Communications Manager SCCP Integration Guide for Cisco Unity
• Cisco Unified Communications Manager SIP Trunk Integration Guide for Cisco Unity
• Cisco Unified Communications Manager SIP Trunk Integration Guide for Cisco Unity Connection
• Cisco Unified Communications Manager SCCP Integration Guide for Cisco Unity Connection
• Cisco Unity Installation Guide
• Cisco Unity Troubleshooting Guide
• Cisco Unity Connection Installation Guide
• Cisco Unity Connection Troubleshooting Guide

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