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MasterControl Customer Complaints™

Better manage complaints with MasterControl Customer Complaints™

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244 views2 pages

MasterControl Customer Complaints™

Better manage complaints with MasterControl Customer Complaints™

Uploaded by

mastercontroldotcom
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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A Complete Quality & Compliance Solution

MasterControl QAAD™ A Complete Quality & Compliance Solution

Quality products and processes are increasingly important in today’s global market. Ineffective quality
management systems jeopardize submissions, lead to regulatory agency findings, cost time and
money, and, worst case, adversely affect consumers’ health. Companies are increasingly turning their
attention to QMS solutions that provide corporate control and oversight of all quality and compliance
activities and actions.

Chosen by more than 50% of the top 20 pharmaceutical companies alone, MasterControl QAAD is a
comprehensive, user- configurable and -validated, off-the-shelf software tool designed and developed
by people who have years of experience in Quality and, as a result, truly understand your business.

How Can MasterControl QAAD Help You?


By enabling companies to deploy a single, flexible solution for ensuring quality and compliance,
MasterControl QAAD simplifies implementation, validation, maintenance, support and training. It is
cost-effective, easy-to-learn and use, and supported by IT departments and Corporate Management
because it fully meets their needs.

MasterControl QAAD guarantees in-house expertise during each phase of your project and solution
rollout. You can be assured of dedicated personnel at all times, as no aspect of our services is ever
outsourced.

MasterControl QAAD Features and Benefits

MasterControl QAAD allows you to:


• Define quality activities, processes and workflows
• Plan using “point, click and drag” technology
• Manage all quality activities
• Analyze resources
• Record ongoing products, projects and studies
• Record activities associated with a project.
• Directly enter findings and attach supporting evidence
• Perform peer reviews and define approval processes
• Issue findings into a secure Web browser or into a document
• Share as much, or as little, information as you desire across groups
• Use single and multi-byte language capabilities

QAAD’s web-based response entry interface, known as QWBRE, allows response and CAPA
tracking:
• Records events directly into the database
• Provides complete CAPA recording and tracking
• Employs automatic escalation features

Trending is an important tool when used effectively. MasterControl QAAD allows you to:
• Analyze all data for trend and metrics reporting

phone: 800.825.9117 web: www.mastercontrol.com email: [email protected]


A Complete Quality & Compliance Solution

• Refine searches across disciplines and groups


• Export data to Microsoft Excel for further analysis

MasterControl QAAD is a reliable, easy-to-use reporting tool, with functionality that allows users to:
• Create and print customized reports without having to possess knowledge of the database
schema
• Export to EXCEL, PDF or CSV
• View reports through QWBRE
• Schedule reports to run on a one-time basis—or, daily, weekly or monthly

Specific regulatory requirements built into the software meet the specific needs of research quality
assurance (RQA) groups.
• GLP (OECD, FDA, EPA): Master schedule, QA statements, multi-site studies, study-based
process inspections
• GCP (ICH, GCVP): Compliance statement, clinical trial key data and Ethics Committee information
• GMP (FDA, EU): Vendor/supplier management, inspections; batch release; evaluation by qualified
person facilitated

In addition to GCP, GLP and GMP audits, QAAD is also used for the following quality assurance
activities:
• Pharmacovigilance audits
• Computer systems audits
• Third-party evaluations and assessments
• Regulatory inspections
• Corporate audits
• Environmental audits
• CAPA
• Nonconformances
• Complaints

More about MasterControl


MasterControl Inc. is a global provider of GxP process, quality audit, and document management
software solutions for life science companies. MasterControl™ products are easy to use, easy
to deploy, easy to validate, and easy to maintain. They incorporate industry best practices for
automating and connecting every stage of the product development cycle, while facilitating regulatory
compliance. By combining an integrated platform with a continuum of risk-based software validation
products and services, MasterControl drives down the total cost of ownership and enables customers
to extend their investment across the enterprise. Hundreds of companies, including 50 percent of the
top 20 pharmaceutical enterprises, currently use MasterControl solutions for easier compliance, faster
validation, and better process management. For more information about MasterControl,
visit www.mastercontrol.com, or call: 800-825-9117 (U.S.); +44 1256 325 949 (Europe);
or 03-6801-6147 (Japan).

© 2009 MasterControl Inc. All rights reserved.

phone: 800.825.9117 web: www.mastercontrol.com email: [email protected]

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