FAQ for unifi Mobile #BEBAS

FREQUENTLY ASKED QUESTIONS (FAQ) FOR unifi MOBILE #BEBAS

NO QUESTION ANSWER

QUESTIONS ON unifi MOBILE #BEBAS

GETTING TO KNOW

1. What is unifi mobile  At unifi, we aspire to offer seamless connectivity beyond home to
#BEBAS? customers. The unifi Mobile #BEBAS offers the first real mobile
liberation for Malaysians.

 Our unifi Mobile #BEBAS offers #pilihapasaja, #kredittakmati,

#bayarbilabila, and #iambebas features.
.
 Be #BEBAS with:
i. #pilihapasaja
 I can now get the perfect plan that is made by me.
ii. #kredittakmati
 I can say goodbye to expiry dates and data wastage.
 I can fully utilise my data, calls and SMS the way I want.
iii. #bayarbilabila
 I can now pay anytime, anywhere.
 No fixed commitment. No strings attached!
iv. #iambebas
 Bebaskan my mobile with complimentary SIM and 10GB
LTE data* (during promo period 1st Feb – 31st Mar 2019)

Note : Limited to one (1) SIM per ID

2. What do you mean by  With #pilihapasaja, you can opt for the plan that suits your needs and
#pilihapasaja? requirements. You can have the freedom to create moments the way
you want with complimentary extras – data, calls, SMS and roaming
add-ons.

ELIGIBILITY

3. Who is eligible to  We welcome everyone whom have turned 12 years old and above
subscribe to unifi mobile (based on your birth date) to subscribe to the plan.
#BEBAS?
 This service is made available for Malaysians and non-Malaysians,
with no deposit required.

4. Do you offer a corporate  Currently, we only offer a consumer plan. Please stay tuned to us as
plan? we will announce more exciting features in the future.
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5. What documents do I need  We believe in making life easy, so we’ve simplified the purchasing
to bring during process for registration.
registration?
 You just need to have a valid NRIC if you are a Malaysian or a
Passport if you are a non-Malaysian.

 Just be sure to enter your details correctly as per your NRIC or

Passport so that it matches during verification upon delivery or
collection.

*Note: Kindly ensure you have the original documents in hand as

copies will not be sufficient for verification.

6. Will there be a limit to the  Yes, there will be a limit of only one (1) SIM per ID.
maximum of lines I can
subscribe to?

7. I am a tourist. Can I  Absolutely yes! Just download the mobile@unifi app and start
register for the unifi Mobile registering to unifi Mobile #BEBAS.
#BEBAS?
 However please note that as per MCMC Guidelines, the SIM expiry
for tourists is ONLY 90 days from SIM activation date. A SMS
notification will be sent before the auto termination is triggered.

8. Is there any special plans  We’re still working on options to suit the needs and requirements of
for OKU / students / senior different and special segments of the community and will announce
citizen? once it is made available later. Stay tuned!

9. I am an existing unifi  No, we will not terminate your lines. The limitation of 1 SIM is based
Mobile @BEBAS on the new promo only and shall not affect existing customers who
subscriber. I have has more than one (1) unifi Mobile #BEBAS lines. Customer who has
registered for more than
registered for unifi Mobile #BEBAS SIM prior to 1st February 2019 will
one (1) SIM earlier. Your
new promo says a get a complimentary 2GB LTE data per SIM.
maximum of one (1) SIM
 Regardless of whether the SIM has been collected or not, any new
per customer. Does it
mean you’ll terminate the or additional SIM ordered from 1st February until 31st March 2019
rest of my lines? will be eligible for complimentary of 10GB LTE data on the top of
the standard freebies (while stocks last).
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10. My friend have registered  The limitation of one (1) SIM is starting from 16th August 2018,
three (3) SIMs earlier BUT whereas your friend had purchased their SIMs during our previous
now you’re saying I can promo.
only register a maximum
of one (1) SIM only. Why?

11. I purchased one (1) SIM  Unfortunately, you can’t as the current limitation is a maximum of
before 1st February 2019, one (1) SIM per ID.
can I purchase another
one now?

12. I purchased three (3) SIMs  You will still receive only 2GB LTE per SIM upon activating your
earlier, but have not SIM as you have purchased the SIMs before 1st February 2019.
received my SIMs. Will I
receive the new 10GB LTE
data when I activate my
SIMs later?

13. I registered for unifi Mobile  Yes, you will still receive 2GB LTE upon successful port in as you
#BEBAS by porting out have registered the SIMs before 1st February 2019.
from my current service
provider before 1st
February 2019. My request
is still pending. Does it
mean I will only receive
2GB LTE complimentary
data?

REGISTRATION AND GETTING THE SIM

14. Where can I register unifi  The registration is done only via the mobile@unifi app. Download the
mobile #BEBAS? mobile@unifi app from Google Play Store or Apple App Store and
start registration for unifi Mobile #BEBAS!

15. Can I use my existing  Yes! You can keep your number by switching to unifi Mobile
number for my new unifi #BEBAS.
mobile #BEBAS?
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16. How much is unifi Mobile  Our unifi Mobile #BEBAS is priced at RM10 (exclusive of 6% ST).
#BEBAS? The great news is that the price is waived during this promotional
period. So don’t miss this opportunity!

17. Do I need to pay a delivery  Yes. We’ll deliver your SIM direct to your doorstep at only RM10.60
fee? (inclusive of 6% ST).

 Alternatively, you can also pick up your SIMs at selected TMpoints

free of charge.

18. Can I walk into any  Yes. For walk-in customers, our TMpoint front liners will assist
TMpoint to get unifi Mobile customers to download the mobile@unifi app and complete the
#BEBAS? remaining steps as per the app customer journey.

19. How long is the  The promotional offer is valid while stocks last.
promotional period?

20. Is there any perks during  Yes, definitely! You’ll enjoy complimentary 10GB LTE data when
the promotional period? your line is successfully activated, on the top of the standard SIM
freebies which consist of 10 min calls, 10 SMSes and 50MB data.

 The offer is strictly limited to 1 SIM per ID.

ORDER PLACEMENT

21. Will I receive any 'Order  Yes, we will email your order details upon successful registration. If
Summary' upon successful you did not receive the email, you may contact us via Live Chat or
registering? Support Feedback Form via the mobile@unifi app.

22. Can I change my delivery  We’re sorry. The order details cannot be changed upon successful
address or pick up registration.
location or reschedule my
SIM collection?

23. During collecting the SIM,  You need to be present personally with your original ID to receive the
what do I need to do for SIM.
the verification process?
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24. What happens if my  Self-Collection

verification details are If the details are mismatched, the ID owner may make the changes
different from my in the presence of our Customer Care at TMpoint.
registration details?
 Delivery
 Scenario 1: If your name and (or) registered address are
mismatched, the details will be replaced with the information
presented during the verification process.
 Scenario 2: If your ID number (NRIC/Passport) is mismatched,
our courier partner will not be able to handover the SIM to you
due to security reasons. The order will then be cancelled. Hence,
please ensure to fill in the correct ID number during registration.

25. If my order is cancelled  We’re sorry. There will be no refund. So, please ensure all your
due to verification failure, details during the registration process are correct before check out to
can I get the refund of avoid any inconvenience.
delivery fee?

26. Can I cancel my order?  We’re sorry. You can’t cancel your order upon successful
registration.

27. Is there any document that  Please bring along your original ID (as table below) and order
I need to bring along summary (which was sent to your registered email) for reference.
during SIM collection if I
chose to self-pickup? FOREIGNERS
FOREIGNERS
MALAYSIANS (WORKERS /
(TOURISTS)
STUDENTS)
MyKad and any Passport; working
Passport and
latest utility bills permit (worker) or
supporting document
(if mailing address student identification
for temporary
not same as document (student)
residential address
permanent address and supporting
(i.e. copy of hotel
as per identification document for mailing
booking confirmation)
document) address.

28. Where is the nearest  You can find out your nearest TMpoint outlet at
TMpoint location? www.tm.com.my/OnlineHelp/TMPoint/Pages/Home.aspx

29. What should I do if the  Please contact us on Live Chat via the mobile@unifi app or visit our
mobile number delivered nearest TMpoint, our friendly front liners will assist you.
to me is different from
what I have bought?
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30. What about customers  We recommend to go digital. You may search for free wifi via
who do not have wifi@unifi if you do not have connectivity at all.
connectivity at all? How do
you address those who
have no option to use the
app or get to a TM point?

SWITCH TO unifi MOBILE #BEBAS

31. Can I switch to unifi Mobile  Yes, and you need to fulfill the below requirements:
#BEBAS from other mobile
operators using my 1. Terminated, blacklisted, barred and suspended numbers cannot
existing number? be switched to unifi Mobile #BEBAS.
2. All the supplementary lines in the Principal Account (principal and
supplementary lines) need to be switched over to unifi Mobile plan,
unless your supplementary line(s) become the Principal line at the
existing mobile operator.
3. Your number is not in a contract with existing mobile operator.
4. If you are switching in for more than one (1) number, each line must
be registered in separate order.
5. You shall ensure that the usage of your existing service does not
exceed the credit limit set by your existing mobile operator.

 For existing prepaid user, any remaining credit in your prepaid mobile
number will be forfeited by your existing mobile operator upon
successful activation of your new unifi Mobile #BEBAS.

32. How do I keep my existing  Simply select “I want to keep my existing number” during registration
number? process via the mobile@unifi app and confirm the SMS notification
sent by your existing mobile operator in order to switch to us.

33. Can I track my switching  Yes. Just refer to your order tracking status via the mobile@unifi app.
status?

34. How do I complete my  Simply follow the steps below after you’ve received the notification
switching process to unifi message from your existing mobile operator.
Mobile #BEBAS?
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1. Send us an SMS to confirm that your SIM card has arrived

safely. SMS unifi on<space>DMP order number (refer to your
delivery order) to 63001. E.g. unifi on 123456
2. You will be receiving an SMS to confirm your request.
3. Reply YES to confirm.

 Once your current plan is inactive, insert your new SIM and be
#BEBAS!

35. I’m unhappy with the  You may contact your current mobile operator’s Customer Service,
services provided by my for them to investigate and handle your request.
current mobile operator.
I’ve submitted the  Alternatively, you may choose a new number for your unifi Mobile
switching request a few #BEBAS.
times but was rejected by
my existing mobile
operator. What should I do
in order for me to register
for unifi Mobile #BEBAS?

36. I’ve recently ported-out  You may contact the current mobile operator’s Customer Service for
into another mobile them to investigate and handle your request.
operator but my area does
not have coverage. Do I
have to wait 30 days
before I can switch to the
new unifi Mobile #BEBAS?

ACTIVATION & STAY ACTIVE!

37. How do I activate my SIM?  Just insert the SIM into your mobile or device, then:

1. For self-collection, your SIM will be auto-activated with or without

first usage of calls, SMS or data.
2. For delivery option, the SIM will be auto-activated 30 days from
successful delivery order or based on the first usage of calls,
SMS or data.
3. For switch over customer, the SIM will be auto-activated upon
successful switching from other mobile operator.

38. What do I get to enjoy  To get you started, we will provide:

upon activation? 1. 10GB (LTE ONLY) during promotion period limited to one (1) SIM
per ID.
2. 50MB (3G/LTE data)
3. 10 minutes call (all networks)
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4. 10 SMSes (all networks)

*Note: This is for local networks only. IDD and SMS to non-Malaysian
numbers are not applicable.

39. How to configure my  Insert your unifi Mobile #BEBAS SIM and configure your data
phone data settings? settings :

1. Go to “Settings”
2. Choose “Mobile Network” or Cellular Network”
3. Choose “Access Point Name”
4. Press “Add” or “+” button to change your APN
5. Type “unifi” in the “Name” and “APN” fields
6. Save the settings and select “unifi” as default
7. For help “live chat” with us via mobile@unifi app

40. Is there an expiry period  There’s no expiry period as long as your line is active, which means
for my data, calls & SMS? your unutilised data, minutes, and SMSes will not expire!

*Note: There will be an exception for Unlimited Data Pass which comes
with validity.

41. How do I keep my line  It’s simple. Just make any outgoing usage, reload or purchase any of
active? the add-ons within 90 days from your last purchase and (or) usage
date.

42. What if there is still  Making any calls, sending SMS or browsing will keep your line active.
unutilised balance and no
necessity to reload – this
makes the line inactive?
What about making calls?

43. What if I don’t use, buy any  If you didn’t make any outgoing usage, buy any add-ons, or perform
add-ons, or perform a a reload within 90 days, your line will be terminated on day 91.
reload within 90 days from
the last transaction date?  All remaining balance (reload and add-ons) in the account will be
forfeited and non-refundable.

44. Will I be notified if I buy  Definitely! You’ll receive SMS notifications. You can also keep track
any add-ons? of your usage via the mobile@unifi app.
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45. How do I reload?  You can reload your account ONLY via mobile@unifi app:

 Step 1: Click ‘reload’ at mobile@unifi app dashboard

 Step 2: Choose reload denomination from RM10, RM30, RM50
or RM100
 Step 3: Select the payment channel and complete the payment
process

 Amount will be automatically added to your account balance.

46. What are the payment  Our payment channels are:

channels?
 Online Banking (FPX) (Malaysia local banks only)
 Debit/Credit Card (Any local card with Visa/Master logo)
 Pay4Me (third party reload)
 Reload Voucher (softpin reload)

47. If I have multiple cards,  You can choose any card as your default card from “Manage Card”.
can I have a default card Please refer below:
as the preferred card to
perform reload?

 If you do not determine which card to be the default card, your most
recent card will be automatically chosen as the default card in your
next reload.
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48. What is the maximum  Good news, we do not set any maximum value/limit.
value/limit of money I can
have in my account
balance?

49. Is there any expiry period  As long as you continue to use the SIM with any outgoing usage,
to my account balance? reload or keep purchasing add-ons, the account balance will remain
active.

50. Is there a special expiry  Any reload denomination that you choose will have no specific expiry
period for all reload period as long as you keep your line active within 90 days from the
denominations? last purchase and (or) usage date.

51. What will happen to my  All remaining quota will be forfeited upon termination and not
remaining quota after refundable.
account termination?

52. How do I buy data add-  You can ONLY buy data add-ons via mobile@unifi app.
ons?

53. How many types of data  There are 7 types of data add-ons:
add-ons are available?
DATA ADD-ONS RM EXPIRY
8GB High Speed 50 No
(4GB LTE Only + 4GB 3G/LTE)
4GB High Speed 30 No
(2GB LTE Only + 2GB 3G/LTE)
2GB High Speed 15 No
(1GB LTE only + 1GB 3G/LTE)
1GB Basic Data 13 No
(1GB 3G/LTE)
BEBAS 2Hours 3 After 2 hours
(Unlimited Data for LTE
Coverage)
BEBAS Daily 5 24 hours
(Unlimited Data for LTE
Coverage)
BEBAS Weekly 20 7 days
(Unlimited Data for LTE
Coverage)
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54. Will I receive any  Yes! You will receive notifications via SMS upon successful purchase
notifications for my data and when your balance is running out. As an example, we will notify
quota balance? you if your data quota balance reaches 300MB.

55. What is the priority of  Your data add-ons will be deducted according to this priority
usage if I purchase a few sequence:
data add-ons?
i. Preloaded free data
ii. LTE Only
iii. 3G/LTE
iv. Basic data

56. How do I buy calls & SMS  You can buy calls & SMS add-on ONLY via the mobile@unifi app.
add-ons?

57. How many types of add-  There are 2 types of add-on available for calls & SMS:
ons are available for calls
& SMS? Calls & SMS add-ons Price (RM) Expiry
200 mins + 200 SMS 30 No

60 mins + 60 SMS 10 No

 It will be deducted based on 60 seconds block.

58. How do I buy roaming add-  You can purchase roaming add-ons ONLY via the mobile@unifi app.
ons?
 Please ensure to activate the roaming service via the app as well.
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MOBILE@UNIFI APP

59. What is mobile@unifi app?  The mobile@unifi app gives you the freedom to live your life the way
you want it to be; #BEBAS. You can now say goodbye to expiry dates
and data wastages. And, usher in a world of convenience straight
from this app.
 Download the mobile@unifi app today to get started and for a limited
time, get a SIM with complimentary 2GB LTE data limited to 1 SIM
per ID.

60. What are the functions &  The mobile@unifi app features:
features of the app?
 Various add-ons to suit your needs. #pilihapasaja
 Reload your account securely and conveniently anytime,
anywhere. #bayarbilabila
 Buy data, calls & SMS and other Add-Ons with no expiry.
#kredittakmati
 Live Chat with our support team right from the app.
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61. Where can I download the  You can download the mobile@unifi app from Google Play Store or
app? Apple App Store and start registering your SIM.

iMESSAGE & FACETIME

62. How do I activate iMessage  Insert your unifi Mobile #BEBAS SIM and configure your iPhone
& Facetime via unifi Mobile settings:
#BEBAS? 1. Go to “Settings”
2. Select “Message” or “Facetime”
3. Enable “iMessage” or “Facetime” toggle function
4. Click “OK” on the message prompt

 It is highly recommended that you activate iMessage and Facetime

services by using your Apple ID.

63. Will I be charged for my  Unifi Mobile #BEBAS supports the iMessage and Facetime features
iMessage and FaceTime for Apple’s iOS users.
activation?
 You will be charged RM0.50 (exclusive of 6% ST) for each SMS
activation attempt triggered by iMessage or FaceTime via your
Apple device using your mobile number. Hence, it is highly
recommended that you activate iMessage and Facetime services by
using your Apple ID.

 The charges will be applicable under these scenarios as well:

 Each time you re-insert your unifi Mobile #BEBAS SIM card into
your phone
 Each time you update your iOS software

 However, there will be no charges for successful activation of

iMessage or FaceTime via your Apple device using your Apple ID.

64. I have successfully  The best part is, you will not be charged for the use of iMessage or
activated my iMessage or FaceTime service such as sending messages, or making
FaceTime service. Will I be voice/video call to anyone. You will only be charged RM0.50
charged for every (exclusive of 6% ST) for each SMS activation attempt triggered by
messages, voice/video call iMessage or FaceTime via your Apple device using your mobile
sent/made? number.

 Once you have activated the service, you can use it for FREE!
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65. Help me! I can’t activate  Oh no, you may visit Apple Inc.’s official site for guidelines on error
my iMessage and activation of iMessage and FaceTime service.
FaceTime. The function
keeps disabling itself
automatically. Note to frontliners: Customers can visit the support site HERE.

66. My attempts to activate my  Unfortunately, you will be charged for each SMS activation attempt
iMessage and FaceTime triggered by iMessage or FaceTime.
services still failed after
several attempts. Will I be  To avoid you from extra unnecessary charges, our system will
charged for the multiple monitor the activation attempts triggered by your device and cap it at
erroneous attempts? a maximum of 5 times per month.

67. What happens if I still fail  We apologize for the inconvenience. If you’re experiencing this,
to activate my iMessage please contact us via Live Chat in our mobile@unifi apps, Facebook
and FaceTime services but at www.facebook.com/unifimobile/ or Twitter at @helpmeunifi.
I am being charged
anyways?  We will assist to review your case and waive the charges from your
bill.

68. How will I be charged for  For each SMS activation attempt, RM0.50 will be deducted from
the activation of the your unifi mobile #BEBAS account balance.
iMessage and FaceTime
services?  You may refer to the “History” section under the “Pay per Use” tab in
your mobile@unifi app to check on the reflected charges.

IDD & PREMIUM SMS

69. Can I make calls and send  Definitely yes! The charges will be deducted from your account
SMS to international balance using Pay As You Use (PAYU) basis.
numbers with unifi Mobile
#BEBAS?

70. How do I activate the  Your IDD service is enabled by default and no deposit is required.
International Direct Dialing
(IDD) service?

71. How do I make an  To make an international call, dial 00, followed by the country code
International call? you are calling, the area or city code, and the phone number.
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 For example, if you're contacting someone in Brazil, (country code

55), in the city of Rio de Janeiro (city code 21), dial 00 - 55 - 21 -
XXXX-XXXX.

 For your convenience, you can also replace 00 with + e.g. +55 21
XXX-XXXX

72. What are the IDD rates?  You can log on to www.unifi.com.my/mobile/idd for further details.

73. Can I use my account  This feature is not available at the moment. Please stay tuned for
balance for any premium more updates!
SMS service? ie short
code 1234.

INTERNATIONAL ROAMING

74. Can I use roaming services  Yes, you just need to activate the roaming service via the
when travelling overseas? mobile@unifi app and purchase roaming add-ons that best suit your
needs.

75. What is the expiry of the  The roaming add-ons is valid until midnight of the city you are visiting
roaming add-ons? at that moment, e.g. If you're visiting Thailand, your roaming expires
at 12:00 am, Bangkok time.

76. How about when you are in  The roaming expiry will be based on capital city of the country i.e.
a country with several time Washington DC for USA.
zones, ie the USA, and
within one day you travel
across the coast which
has a 4-hour time
difference. Does it expire
at midnight of the city you
are currently in or
midnight in the originating
city?

77. Can I still use the data,  No, you will need to purchase the roaming add-ons or the charges
calls and SMS quota while will be based on your usage. This means, if you don't purchase
out of the country? roaming add-ons, the charges for data, calls and SMS will be
deducted directly from your account balance using PAYU basis.
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78. How do I activate my  You may activate it ONLY via the mobile@unifi app using
roaming? WiFi/data.

79. What if you can’t find  Roaming activation requires Internet connectivity.
WiFi? Any other way to
activate without using the
app?

80. How do I keep track of my  You can keep track on your usage ONLY via the mobile@unifi app.
roaming usage?

81. I have purchased a  Kindly note that the roaming add-ons is country-specific. If you're
roaming add-ons in travelling to multiple countries in a day, you'll need to activate
Singapore. Can I use it in roaming in each country and browse through their respective
Thailand on the same day? preferred operators.

82. How much will I be  You will be charged a minimum Pay as You Use (PAYU) rate at
charged if I use my data RM49.00/MB.
overseas without the
roaming add-ons?
*Note: Standard rate across all countries

83. What are the charges when  The calls and SMS charges vary according to the country you are in
I make calls or send SMS at that moment.
while roaming?

84. How do I check if my area  You can check the LTE coverage HERE.
is under LTE coverage?

85. How do I get further  You can visit our website at https://unifi.com.my or walk-in to the
enquiries on unifi Mobile nearest TMpoint for more info.
#BEBAS?

TRANSFER OF OWNERSHIP AND CHANGE OF PLANS

86. I am currently subscribed  We’re sorry, you’re not able to transfer your line at the moment. We
to unifi Mobile #BEBAS. will communicate and update you once the service is available in the
Can I change it to unifi future.
Mobile 99?
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87. I have several lines under  We’re sorry, you’re not able to transfer these lines at the moment.
my unifi Mobile #BEBAS We will communicate and update you once the service is available in
account. Can I transfer one the future.
/ more lines to others?

88. Previously I registered  We’re sorry, you’re not able to transfer these lines at the moment.
unifi Mobile #BEBAS under We will communicate and update you once the service is available in
my father’s name because the future.
I’m under age. My father  We would suggest you to proceed with a new registration. Please
recently passed away and I take note that you will need to be above 12 years old to subscribe to
would like to keep that the plan.
number and want to
continue using it. Can I
change ownership and
register it back to my
name?

89. I’m a tourist and registered  We’re happy to inform you that you can now request for change of
under tourist plan for unifi plans within unifi Mobile #BEBAS.
Mobile #BEBAS, but I  You may make such request via Live Chat in the mobile@unifi apps.
recently got a job here. Am  If you prefer physical interaction, feel free to walk into the nearest
I allowed to change my TMpoint outlet.
plan from tourist plan to
worker plan?

90. I registered my unifi Mobile  We’re happy to inform you that you can now request for change of
#BEBAS plan under plans within unifi Mobile #BEBAS.
student plan. I have  You may make such request via Live Chat in the mobile@unifi apps.
recently graduated and  If you prefer physical interaction, feel free to walk into the nearest
have started my first job. TMpoint outlet.
Can I change my plan from
student plan to worker
plan?

NETWORK & DEVICE

91. How can I best enjoy unifi  You will need to use a smartphone that supports Band 5 services
Mobile #BEBAS? (850MHz) and turn on your phone’s 4G settings to fully enjoy our
service. This will enrich your mobile internet experience whenever
you are using the service at our LTE network areas.
 If you are unsure whether which phone is supported, you may refer
to device manufacturer’s local website instead and search for the
keywords “Band 5”, “B5” or “850MHz” under the LTE connectivity.

 You may refer to the example below:

FAQ for unifi Mobile #BEBAS

NO QUESTION ANSWER

92. What if my current phone  Our mobile plan can be used on all phone models; however, we
doesn’t support Band 5 encourage you to use a smartphone that supports Band 5 services
services? to experience the best quality of service.

 We would recommend you to check with your phone manufacturer.

FREQUENTLY ASKED QUESTIONS (FAQ) FOR SERVICE TAX (ST) IMPLEMENTATION FOR UNIFI
MOBILE #BEBAS

NO QUESTION ANSWER

QUESTIONS ON ST IMPLEMENTATION FOR UNIFI MOBILE #BEBAS

1. What is SST?  In accordance with the implementation of the Service Tax Act 2018, 6%
Service Tax (ST) will be charged for all taxable products and services,
replacing Goods and Service Tax (GST).

2. When is the effective  Starting from 1st September 2018 onwards.

date for SST?
FAQ for unifi Mobile #BEBAS

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3. What happen to the  Every purchase made prior to 1st September 2018 is still subjected to
purchase I made Goods and Services Tax (GST) treatment at 6% or 0%, whichever
before 1st September applicable.
2018?

4. Will I be charged for  Yes, 6% of Service Tax will be imposed on unifi Mobile Starter Pack
SST when I register a starting from 1st September 2018.
new starter pack?
 The price displayed is exclusive of 6% Service Tax.

5. Will I be charged for  Yes, the delivery option is subjected to 6% Service Tax.
SST when I opt for
delivery option?

6. How will SST be  Effective 6 September 2018, all prepaid reload for unifi Mobile #BEBAS
charged for unifi will be tax exempted for all Malaysians.
Mobile #BEBAS
Reload?  The 6% Service Tax (ST) will only be applicable for non-Malaysians,
where the reload value will be reduced upon activation.

 For Malaysian, when you reload RM50, the full credit value of RM50 will
be reflected in your account balance upon activation.

 For non-Malaysian, when you reload RM50, you will see RM47.17
reflected in your account balance.

 Below is a quick summary of how this works:

Malaysians
Reload amount ST Amount Amount credited to
account
RM10 RM0.00 RM10
RM30 RM0.00 RM30
RM50 RM0.00 RM50
RM100 RM0.00 RM100

Non-Malaysians
Reload Amount ST Amount Amount credited to
account
RM10 RM0.57 RM9.43
RM30 RM1.70 RM28.30
RM50 RM2.83 RM47.17
RM100 RM5.66 RM94.34
FAQ for unifi Mobile #BEBAS

NO QUESTION ANSWER

Note:
Service Tax (ST) deducted on the reload made by Malaysian from 1 to 5
September 2018 will not be refunded.

7. Will the SST be  Don’t worry, you WILL NOT be charged 6% Service Tax (ST) for any
applicable for add-on purchase.
purchase of add-ons?

8. Where can I refer to  You may refer to the invoice which we will send to your registered email
on the SST charged to for every purchase made.
any purchase made
on reload (if
applicable), starter
pack or delivery fee?

9. I want to know more  You can refer to the Royal Malaysian Customs Department website at
on SST, where can I www.customs.gov.my/en for further clarification with regards to the SST
find more details? implementation.

10. Who should I contact  It’s easy. You can contact us via TM’s digital channels such as:
if I need any  Live Chat with TM via mobile@unifi app
assistance or service  Facebook at https://www.facebook.com/unifimobile/
inquiry?
 If you prefer a face-to-face interaction, you may visit us at any of our
TMpoint outlets nationwide.

NO QUESTION ANSWER

QUESTIONS ON BEBAS2NJOY

QUESTIONS ON unifi Mobile BEBAS2NJOY CAMPAIGN

1. What is BEBAS2NJOY Now you can get MORE BEBAS with our new 4G LTE data add-ons!
campaign?
BEBAS2NJOY campaign allows you to share unlimited moments for how
long you want it to be.
FAQ for unifi Mobile #BEBAS

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2. What is the price and The BEBAS2NJOY unlimited 4G LTE data offerings are as below:
offering for
BEBAS2NJOY Add on name RM
campaign? BEBAS 2 hours 3
BEBAS Daily 5
BEBAS Weekly 20

3. What is the campaign  The unlimited add on is available for a limited time only. Grab one
period? now while it still lasts!

4. What is the offering  Customers can enjoy 2 hours of LTE data with unlimited quota.
for BEBAS 2 hours
add on?

5. What is the offering  Customers can enjoy daily LTE data with unlimited quota.
for BEBAS Daily add
on?

6. What is the offering  Customers can enjoy 7 days of LTE data with unlimited quota.
for BEBAS Weekly
add on?

7. Will my BEBAS  Unfortunately no. Unlimited add on is one time add on, hence it will
unlimited add on be not be auto-renewed.
renewed
automatically?

8. Who can buy this  All unifi Mobile #BEBAS customers are eligible to purchase this add
BEBAS2NJOY add on.
ons?

9. How do I buy this  You can purchase it via mobile@unifi app.

BEBAS2NJOY add
on?
FAQ for unifi Mobile #BEBAS

NO QUESTION ANSWER

10. What is the validity  For BEBAS 2 hours, the validity period is two (2) hours from
period of purchase time.
BEBAS2NJOY add-  For BEBAS Daily add-on, the validity period is 24 hours from
ons? purchase time.
 For BEBAS Weekly add-on, the validity period is seven (7) days
from purchase date.

11. What happens if I buy  You can still enjoy it until 11.00 pm the next day. The usage time
the BEBAS Daily add band for this add-on is based on 24-hour time frame.
on at 11 pm; will I be
able to enjoy my data Scenarios of different When can customers use
until 12 am only? purchase time the add-on?
Customer buy BEBAS Daily Customer can use it until
add-on at 12.30 pm on 12.30 pm on 2/3/2018
1/3/2018
Customer buy BEBAS Daily Customer can use it until
add-on at 11.00 pm on 11.00 pm on 2/3/2018
1/3/2018

12. Can I still buy this add  Yes, you can buy BEBAS2NJOY add-on on top of your existing
on if I already have data add-on balance. However, you cannot buy multiple type of
existing data? BEBAS unlimited add-on at one point of time.
 Kindly note that the BEBAS2NJOY add on are not stackable.
 For example, customer cannot buy two (2) BEBAS2NJOY add on at
one point of time.

13. Can I use the  You may need to buy roaming add-on.
unlimited add-on-
while roaming?

14. I am currently  Unfortunately no. Only ONE (1) type of active BEBAS2NJOY
subscribed to BEBAS unlimited add on is allowed at any time.
2 hours add on. Can I
subscribe to BEBAS  However, you may subscribe to another add on when your current
daily add on? unlimited add-on quota utilisation has reached 100%.
FAQ for unifi Mobile #BEBAS

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15. Can I use the quota  Yes. Add-on quota are applicable for all internet usages as long as
for all type of within 4G/LTE coverage.
browsing?

16. What happens if I  No pay-per-use charges will be implied in the event you have
finish using these depleted your unlimited add-on. You may continue browsing
BEBAS2NJOY provided there is quota balance in your data add-on quota or else,
you will need to purchase another data or unlimited add-on.
unlimited add on? Will
I be charged pay-per-
use charges?

17. If I have existing data  Data will be based on the priority usage as below:
add on together with
BEBAS2NJOY o BEBAS Unlimited LTE
unlimited data, which
o Freebies
quota will the data
draw from? o LTE Only

o 3G/LTE

o Basic data

18. Can I hotspot my  Yes, tethering LTE is allowed at no charge, the data will be
unlimited data with deducted from the master device that subscribes to the unlimited
my friends? add on.