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    AVTEL Profile

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    major raveendra
    AVTEL provides security solutions through system integration, partnerships with OEMs, and certified in-house engineers. They have a diversified customer base and offices in Mumbai and Bangalore. Their team includes project managers, engineers, technicians, and support staff. AVTEL's strategy focuses on solutions architecture, maintaining service reputation, OEM partnerships, and customer referencing. They ensure service excellence through training, performance tracking, and key service metrics like response time and first time fix rates.

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    AVTEL Profile

    Uploaded by

    major raveendra
    64 views19 pages
    AVTEL provides security solutions through system integration, partnerships with OEMs, and certified in-house engineers. They have a diversified customer base and offices in Mumbai and Bangalore. Their team includes project managers, engineers, technicians, and support staff. AVTEL's strategy focuses on solutions architecture, maintaining service reputation, OEM partnerships, and customer referencing. They ensure service excellence through training, performance tracking, and key service metrics like response time and first time fix rates.

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    AVTEL provides security solutions through system integration, partnerships with OEMs, and certified in-house engineers. They have a diversified customer base and offices in Mumbai and Bangalore. Their team includes project managers, engineers, technicians, and support staff. AVTEL's strategy focuses on solutions architecture, maintaining service reputation, OEM partnerships, and customer referencing. They ensure service excellence through training, performance tracking, and key service metrics like response time and first time fix rates.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    64 views19 pages

    AVTEL Profile

    Uploaded by

    major raveendra
    AVTEL provides security solutions through system integration, partnerships with OEMs, and certified in-house engineers. They have a diversified customer base and offices in Mumbai and Bangalore. Their team includes project managers, engineers, technicians, and support staff. AVTEL's strategy focuses on solutions architecture, maintaining service reputation, OEM partnerships, and customer referencing. They ensure service excellence through training, performance tracking, and key service metrics like response time and first time fix rates.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 19

    About us 1

    Our Partners 2

    Our Customers 3

    Our Team 4

    Our Strategy & Approach 5

    Project/Service Management Prerequisites 6

    2
    Jan 2017 AVTEL Bangalore
    Office opens

    3
    Country HQ in
    AVTEL India Mumbai, Regional
    Security office in Bangalore

    Our strength lies in our in-house Project Execution & Service Team supported by our Design
    Engineers with single point of contact for smooth execution of Projects.

    Design Engineering
    Certified Partner –
    Diversified Client Base Team
    Lenel, Prowatch, C Cure
    5
    We partner with our customers to deliver a comprehensive security solutions by
    combining people, process and technology.

    • Our experience is diverse and unique with specialization in Systems


    Integration.
    • We have strategic and long term association with major OEM’s
    providing most appropriate solutions.
    • Certified in-house engineers to handle complex project requirements.
    • Strong in-house service team to provide after sales service.
    Access and Entrance Control Solutions Networking /
    Video Solutions
    Storage
    Myles Hick,
    Group CEO

    Nitesh Khanna,
    Dimple Arora,
    Director
    Executive
    (Shared
    Assistant
    Services)

    D&E Head

    D&E Engineers

    Business
    Procurement Operations
    Development
    Head Head
    Head

    Procurement Project Service


    Team Coordinator Coordinator

    CAD Logistics

    Project/Service Project/Service Project/Service


    Manager, West Team in North Manager, South

    Project/Service Project/Service
    Engineers & Engineers &
    Technicians Technicians
    Strategic Focus

    Solutions Service based OEM Customer


    Architect reputation partnerships referencing
    program

    Understanding customer needs  Project execution VAR agreements aligned  Reference list by vertical
     Excellent knowledge of  SLA management with market Partners support
    product, design, software  Trained & experienced  Investment in training
    personnel
    Trained, certified and empowered AVTEL associates are the foundation to our
    service excellence and essential to customer satisfaction.

    • Performance assessments and certification tracking

    to ensure comprehension and skill mastery

    • Training commitment to all associates including field


    technicians, support personnel, centralized support
    teams, account executives, managers and leaders
    Delivering service takes intense focus on performance and metrics.
    Our service excellence is based on those that are most important to our customers.
    Key Service Metrics Key Service Process
    • Response time • Service request management

    • First time fix • Call management system

    • Average time to repair • Capacity planning

    • Repeat calls • Service Satisfaction Guarantee

    • Call rate
    15
    16
    [email protected]

    17
    18
    19

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