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Question 3 Term End Assignment

The document provides a needs analysis questionnaire for fresh engineering graduates joining a multinational company's marketing and sales team. The questionnaire aims to assess candidates' current communication, sales and marketing, general business, and target skills on a scale from poor to excellent. It covers skills like meeting visitors, negotiation, pronunciation, identifying customer needs, conducting presentations, order entry, product knowledge, and time management to help frame an appropriate business English curriculum.

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chanda khatri
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473 views2 pages

Question 3 Term End Assignment

The document provides a needs analysis questionnaire for fresh engineering graduates joining a multinational company's marketing and sales team. The questionnaire aims to assess candidates' current communication, sales and marketing, general business, and target skills on a scale from poor to excellent. It covers skills like meeting visitors, negotiation, pronunciation, identifying customer needs, conducting presentations, order entry, product knowledge, and time management to help frame an appropriate business English curriculum.

Uploaded by

chanda khatri
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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Term End Assignment (TTT)

NAME: CHANDA KHATRI

Question No 3.
Design a needs analysis questionnaire that the following candidates must fill up so
that you can frame an appropriate Business English Curriculum for them.
Candidate information: • Fresh engineering graduates • Inadequate Communication
skills • Hailing from small suburban towns • To join Marketing and Sales team of a
Multinational company

ANSWER

NAME:

COMPANY:

DEPARTMENT:

DESIGNATION:

In the questionnaire below, place a check mark in the column that reflects your
current level of skill. Rank your skill on a scale from 1(being poor) to 5(being
excellent).

Communication Skills 1 2 3 4 5
Poor Fair Average Good Excellent
Meeting visitors
Negotiation
Social discussion
Pronunciation
Listening skills
Enthusiasm on phone calls
Face to Face confidence
Quick response to queries
Ability to assist others
Sales and Marketing skills 1 2 3 4 5
Poor Fair Average Good Excellent
Identify customer needs
Identifying objections
Understanding customers’ POV
Overcoming customer objections
Polite with customers and
management
Conducting Presentations
Friendly and approachable
Building rapport with customers
Teamwork

General Business Skills 1 2 3 4 5


Poor Fair Average Good Excellent
Giving presentations
Analyze reports, contracts
Skills in using the phone systems
Financial Goal oriented
Meeting note taking
Interest in personal development
Punctual in showing up the work
Executing managerial orders
Order entry skills

Target Skills 1 2 3 4 5
Poor Fair Average Good Excellent
Product knowledge
Strategic prospecting skills
Active listening
Time management
Customer relationship
Presentation skills
Negotiating skills

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