What Is Supply Chain Management ?
What Is Supply Chain Management ?
What Is Supply Chain Management ?
A Supply chain is a measure of facilities and distribution options that performs the
functions of procurement of materials, transformation of these materials into
intermediate and finished products and the distribution of these finished products
to customers.
Supply chain integrates the key business processes of an organization from end
user through original suppliers that provides products, services and information that
add value for customers and other stakeholders.
2. Inventory : Here the decisions and issues may be concerned with how much
to make and how much to store as inventory and where to store these items (
at the plant itself, warehouse, or at the retailer etc.)
4. Transportation : The issue may be related to how to move a product from one
location to another and by what mode of transportation. One needs to
evaluate economies of scale on one hand and the desired level of customer
satisfaction on the other hand.
1. Plan : This is the strategic portion of SCM. One needs a strategy for managing
all the resources that go toward meeting customer demand for a product or
service. This may include developing a set of metrics to monitor the supply
chain so that it is efficient, cost less and delivers high quality and value to
customers in the most cost-effective manner.
2. Source : One has to choose the suppliers that will deliver the goods and
services needed to create final product or service. This involves developing a
set of pricing, delivery and payment processes with suppliers and metrics for
monitoring and improving the relationships.
3. Make : This involves making schedule for activities necessary for production,
testing, packaging and preparation for delivery.
5. Return/ Reverse Flow : This refers to the reverse flow of goods from customer
back to manufacturer. This involves creating a network for receiving
defective and excess products back from customers and supporting
customers who have problems with delivered products.
Some of the major developments in IT which are transforming the supply chains are
as follows :
• ELECTRONIC DATA INTERCHANGE (EDI)
• E-COMMERCE
The internet has vastly expanded the value of goods and services business
trade electronically. E-commerce results in lowering purchasing cost, a reduction of
inventories, lowering cycle time, more efficient and effective customer services,
lowering sales and marketing cost and new sales opportunities
• E-PROCUREMENT
Reverse supply chain management is the disposition of any asset that is no longer
suitable to perform its primary functions or is not sufficiently cost effective to suit
ever changing technology.
• Commercial Returns
• Product Recalls
• Warranty Returns
• End-of-Use Returns
• End-of-Life Returns
Benefits of RSCM
Customer Satisfaction
• Increased sales
• Improved forecasting
• Demand-driven manufacture
Supply Chain Management encompasses the planning and management of all activities involved in
sourcing and procurement, conversion, and all Logistics Management activities. Importantly, it also
includes coordination and collaboration with channel partners, which can be suppliers, intermediaries,
third-party service providers, and customers.