Done BSBWOR502 Assessment Tasks Workbook

ASSESSMENT SUMMARY / COVER SHEET
This form is to be completed by the assessor and used as a final record of student competency.
All student submissions including any associated checklists are to be attached to this cover sheet before
placing on the students file.
Student results are not to be entered onto the Student Management Database unless all relevant
paperwork is completed and attached to this form.
Student Name:
Student ID No: Completion Date:
Unit Code: BSBWOR502
Unit Title: Lead and manage team effectiveness
Result Reassessment
Please attach the following documentation to this form S = Satisfactory
NS = Not Satisfactory
S = Satisfactory
NS = Not Satisfactory
NA = Not Assessed NA = Not Assessed
r Establish team
Assessment Task 1 S | NS | NA S | NS | NA
performance plan
r Develop team cohesion

Assessment Task 2 S | NS | NA S | NS | NA
and facilitate teamwork
Assessment Task 3 r Liaise with stakeholders S | NS | NA S | NS | NA
Final Assessment Result for this unit C / NYC
Assessor Comments and Feedback to student:

__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
Student Declaration:I declare that this assessment is my own Assessor Declaration:I declare that I have conducted a fair,
work based on personal study and research and not plagiarised or valid, reliable and flexible assessment with this student. I have
copied from another student’s work or source. provided appropriate feedback and advised the student of their result.
I am also aware of my appeal rights.
Name: ____________________________ Name: ____________________________

Signature: ____________________________ Signature: ____________________________
Date: ____/_____/_____ Date: ____/_____/_____
Entered onto Student Management Database ________________

Date Initials
Administrative use only
Choice Business College Page 1 of 40

RTO 41297 | CRICOS 03444C
August 2018version: 3.0
Assessment Task 1 BSBWOR502Lead and manage team effectiveness
Establish team performance plan
Submission details
The assessment task is due on the date specified by your assessor. Any variations to this
arrangement must be approved in writing by your assessor.
Submit this document with any required evidence attached. See specifications below
for details.
Performance objective
For this task, you will demonstrate the skills and knowledge required for establishing a team
performance plan.
Assessment description
In response to a simulated business scenario, you will build a work team, help assign
responsibilities for a team project, develop a performance plan, and support team members to
carry out assigned responsibilities. You will develop and propose strategies to ensure each
team member participates in the project planning and develops policies and procedures for
carrying out teamwork.
In your workbook, there are many website links that are recommended. It would be useful to
you to search some of these.
The text book “COLE” Chapter 10 and Chapter 13 are good readings to aid you with your
work.
Procedure
1. Review the simulated workplace information for Apparel Brands Pty Ltd in
Appendix 1.
2. In consultation with your assessor you are required to:
a. form a team
b. agree to meet to discuss team objectives and develop performance plans for each
team member.
Choice Business College

RTO 41297 | CRICOS 03444C Page 2 of 40
Dec 2017 version: 2.0
3. Prepare to work with your team and complete the following:

a. Consider five (5) strategies to ensure each team member has input into the
planning process.
b. Consider five (5) or more ideas for policies to ensure team members take
responsibility for own work.
c. Consider three (3) team goals and how your team can achieve these goals.
d. Consider Three (3) or more strategies for gaining consensus among your team.
(how you and your team will work together)
e. Consider group behaviour and how best to present your ideas and work
effectively within your group.
f. Review the third-party report in Appendix 3 to ensure that you are familiar with
the team performance expectations and how this can link to your team’s work.
g. Prepare to take notes to provide evidence of team meetings. These are to be
attached to the appendix section of your work.
4. In team meeting, consult to establish ground rules for teamwork:
a. propose and agree on strategies for ensuring participation of team members
b. develop policy and procedures to ensure team members take responsibility for
own work; these should contain ground rules for group work to ensure fairness
and high performance.
5. Discuss and determine team goals and how goals can be achieved with all members.
6. Referring to the task requirements in Appendix 1, assign and agree on responsibilities
to achieve team goals:
a. Determine outcomes, outputs and KPIs for each team member – for example,
determine agreed responsibilities, quality standards and how performance quality
or achievement of tasks will be measured, i.e. number of pages of research,
number of network contacts, number of credible sources, hours spent on research,
number of coaching sessions conducted to improve performance of other team
members, number of inputs into team meetings.
b. Ensure work is fairly distributed among team members.
7. Determine and agree on specific duties to support team members with assigned
responsibilities.
8. Using the template provided in Appendix 2, develop an individual performance plan in
consultation with your team to help achieve team goals:
a. Include your support duties in your individual performance plan.
b. Your performance plan should be at least three pages long.
Note: Together, all individual performance plans must achieve all team goals.
9. Ensure each team member completes the third-party report, included in Appendix 3, to
provide evidence on your team performance.
10. Meet with your assessor to discuss your participation in team activities.

11. Submit all documents to your assessor as per the specifications below. Ensure you keep
a copy of all work submitted for your records
Specifications
You must submit:
● detailed performance plan (three pages)
● team policy and procedures
● notes from team meeting/s
● third-party reports from each team member.
Your assessor will be looking for:

● planning and organisational skills to consult and develop individual performance plans
in team environment
● evidence of knowledge of group dynamics
● knowledge of strategies for gaining consensus
● knowledge of how to support team members to achieve goals through coaching,

mentoring, training etc.

Appendix 1: Apparel Brands Pty Ltd

Apparel Brands, founded in 1901, is an Australian based manufacturer and distributor of
generic clothing and footwear. The company takes orders from retailers and supplies retailers
with clothing products that have been manufactured to retailers’ specifications. These clothing
products are then sold to consumers under the retailers’ various brands.
Recently, Apparel Brands has found its market share in decline due to a strong Australian
dollar and increased overseas competition. In addition, labour costs are eating into profit
margins. Trends in the Australian textile industry suggest that the company, although it is in a
strong financial position now, will struggle to make a profit within two years.
To ensure the continued existence of Apparel Brands, the company has embarked on a bold
new strategic direction:
● develop own brands and product range and sell direct to consumers
● leverage e-commerce opportunities to reduce distribution costs and increase profit

margins.
Company vision: In the next five years, Apparel Brands will establish a range of innovative
and exciting online clothing brands and help secure a future for Australian clothing
manufacturing.
Assessment Task 1
Your team has been charged with the task of identifying an e-commerce opportunity for
Apparel Brands and developing a proposal to put to the board of directors. For example, your
team could decide to propose setting up an online business in which customers design their
own custom t-shirts.
Your budget for setting up the e-commerce venture is $30,000.
For your proposed e-commerce venture, your team will need to determine:
● Value proposition: What will you offer consumers? What products? What price? What
quality? How will the products benefit your customers?
● Who your target market is: What are the characteristics of the people who will buy your
products? What do they need or desire?
● How you will gather necessary information for setting up the venture?
● Who you will consult or network with to benefit from others’ expertise?
● What steps you will need to take to set up the e-commerce venture? This will range
from website design, to ensuring a system for payment, to establishing an online
presence through web search engines, etc.
● How you will determine the benefit to Apparel Brands: What is the benefit? Reduced
costs? Increased productivity?
● How you will determine cost?

Once you have determined the above requirements, your team will need to plan specific
activities to carry out to obtain the required information for your proposal. Assign tasks to
each team member. Consult with each member of the team to develop individual performance
plans.
Important reference: For information on setting up e-commerce opportunities and example
case studies refer to <http://www.digitalbusiness.gov.au>.

Appendix 2: Performance plan
Action 1 Action 2 Action 3
Description
Dependencies
Timeline
Responsibility
Resources
Review dates
Measurement:
KPI; Outcome

Appendix 3: Third-party report
Assessment 1 –Third-party report for candidate:

 Yes
Did the candidate propose and agree on strategies for ensuring participation of
team members?  No
Describe how:
 Yes
Did the candidate help develop policy and procedures to ensure team members
take responsibility for own work?  No
Describe how:
 Yes
Did the candidate work with group to determine common understanding of
organisational requirements and team goals?  No
Describe how:
 Yes
Did the candidate work with group to determine and agree on specific duties to
support team members with assigned responsibilities?  No
List the candidate’s support duties:
Did the candidate demonstrate knowledge of group behaviour and how to gain  Yes
consensus and work within groups to enhance team effectiveness?  No
Describe how the candidate demonstrated this knowledge in their interactions with the
team:
Team member/observer’s name: Signature and date:

Candidate’s name: Signature and date:

Your answers for task 1:
BSBWOR502 Lead and manage team effectiveness
Answers for task 1:
BSBWOR502 Lead and Manage Team Effectiveness Assignment
Introduction –
In this assignment we will work in group and help the group members in achieving the
objective of the group. While working in the group there are always some issues and
problems so how we overcome from that. For working in group there should be proper
bonding among the group members. So they will work properly. Members of the group
are assigned by the task and which is done with in timeline which is reviewed according
to the performance plan. After reviewing we are able to know who is skilled and who is
unskilled so we will do necessary changes on time to increase the efficiency of the
group and the task will be done on time. Task will achieve when all the group members
were actively do work in group and help each other. All the group members should try
to solve the problem own self without any involvement of the management. The group
leader should motivate the members and help the members when it is require to any
member.
Task 1
Assessment task 1
Your team has been charged with the task of identifying an e-commerce
opportunity for Apparel Brands and developing a proposal to put to the board
of directors. For example, your team could decide to propose setting up an
online business in which customers design their own custom t-shirts.?
As we all know that in today’s world the online business or e-commerce have its own
importance in the marketing plan because the consumer can access it by his/her mobile
or PC. It saves so much of time of consumer and the business both. Apparel Brands is
selling their products offline and now to sell the product online they have to give offers
to attract the customers.
Huge discounts on first purchase from us. Cash vouchers are given for the next two
purchases. We will provide only clothes for all the. The quality of the clothes will we
good because it is certified by our inspector who inspects all the clothes then give
permission to sell it online. The cost of the product will be reasonable and affordable by
majority of commoners so that the people of any income group can purchase the
product. It is beneficial to the customer because they get the good quality product at
reasonable price and with return service of 30 days.

Our target market will be the customers who want to wear good quality clothes by
charging some extra amount than usual. Because the price of the good quality clothes
is very high and it is only for the high income level people. The product is only for the
people who have passion and knowledge of fashion. We will provide products according
to the latest fashion and some special clothes are designed by our designers with new
vogue also. And customers can design their own clothes by using customize facility. We
will try to fulfil the entire needs customer so that they will feel happy after shopping
with us and choose to come to us again.
For setting the venture we have to do marketing and surveys so that according to that
we can customize our web portal. We have to understand the current scenario of e-
commerce and the needs of the people.
We might aim simply to match the competition, or charge a premium price for a quality
product and service. We might have to choose either to make relatively few high
margin sales, or sell more but with lower unit profits. Remember that some customers
may seek a low price to meet their budgets, while others may view a low price as an
indication of quality levels.
We will take help of consultants in e-commerce business which helps us in reducing the
cost of setting up the venture and some necessary steps to attract the customers.
Because they are expert in their respective field.
If you're tired of clothes that pill, fade, and fall apart after just one season, it's time to
start shopping smart. Shopping smart means investing in quality clothes that look good
and last longer. Here's how to spot high-quality clothing when you're shopping.
Quality means customer needs is to be satisfied. Failure to maintain an adequate
quality standard can therefore be unsuccessful. But maintaining an adequate standard
of quality also costs effort. From the first investigation to find out what the potential
customer for a new product really wants, through the processes of design, specification,
controlled manufacture and sale.
There are a number of factors on which quality fitness of garment industry is based
such as - performance, reliability, durability, visual and perceived quality of the
garment. Quality needs to be defined in terms of a particular framework of cost.
To ensure, at minimum practicable cost, that the requisite quality of product is being
achieved at every stage of manufacture from raw materials to boxed stock
Objectives
● To maximize the production of goods within the specified tolerances correctly the
first time.

● To achieve a satisfactory design of the fabric or garment in relation to the level

of choice in design, styles, colors, suitability of components and fitness of
product for the market.
Approach
● Itemize the variables that occur in fabric and garment production in order to
provide a complete specification.
● Develop a specification in a number of parts or sections to ensure that all design
and production staff has a clear idea as to what is needed.
● Establish acceptable working tolerances in relation to all values on the
specification.
● Establish fault rate recording systems.
● Improve technical understanding of the product including,
● Fabric geometry and the interrelationship of yarn count, loop length, pick count,
relaxation and fabric properties.
● Sewing problems.
● Causes and prevention of seam breakdown.
● The effects of various factors on the apparent shade of goods affecting shade
matching.
To get specific with whom your target market is, you’ll have to identify several aspects
about your ideal customer. Fashion Business Insider recommends the following
attributes:
Target market
● Demographics (age, gender, profession, income level, marital or family status)
● Psychographics (values, attitudes, belief systems, pain points aka major areas of
frustrations)
● Lifestyle (geographic location, leisure activities, travel)
● Buying habits (brand loyalty, impulse buyer or saver, price awareness, unique
features they look out for)
● Customer Needs – remember that needs are stronger than wants and a
customer is willing to hand over their money for that thing that meets their
needs.
Firstly understand the market according to the customers then design web portal
according to the research. The website should be easy to use for the customers. Use of
search engine because it helps in reducing the traffic and customer can easily search
what he/she wants. And follow up with the customers through SMS or E-mail in order
make them aware with the new offers or sales. Payment system will cash on delivery,
online payment through debit or credit card and e-wallet. Full security for the users who
are doing online payment.Once company have an IMA for your business, we need to

decide on a payment service provider (PSP), otherwise known as a payment processor

or payment gateway. Some banks will suggest a PSP when issuing the merchant
account, but if possible it pays to shop around as the charge rates differ between them:
it’s nearly always possible to find a cheaper deal.
Most PSPs will allow you the choice of using their payment pages, or self-hosting the
pages of your checkout. Self-hosting can give a more seamless checkout experience but
can lead to increased risk for security and require different levels of compliance from
the PCI.
Our website can be search through the search engines so that customer can easily find
us and start shopping with us.Consider company website as the most important part of
this project. For most of your potential customers, it will be the starting point where
they can learn more about what you have to offer, know about the work you have done
so far and contact you for further discussion.
You can hire a web design company to work on your website but if you have limited
budget, you can do it on your own without having technical skills.
A good company website should have a clear information about the products or
services and contact details. Avoid using flash and large images that might slow down
the site and affect visitor’s experience.
Next step is to ensure that the company website is discoverable on Google. You can
read this guide to search engine optimization which might sound like a too much of
work for a non-technical person. However, it’s really worth it once you grasp the basic
concepts. Objective here is to optimize pages for your company name and the names of
your products or services which visitors might enter in search engines.
It might take a while for your website to appear in search results. So, have some
patience and work on other aspects of web presence.
We will determine the cost according to the quality of the product and the services
given by us to the customers. Prices of the product will reasonable or little bit above
from the normal rates because we are providing the good quality products to the
customers.
Meeting minutes
First meeting to explain:
1) Main goal of the project

2) Role of each member of the team
3) Company vision;
4) Strategic direction and;
5) Budget settled.

Main goal:The Appeal Brands Pty Ltd identified an opportunity to launch an e-commerce
online store aiming to be more competitive, to raise the market share and create more
revenue for the company.
Team participants: Guilherme Lima, Carolina Blanco andDenis Santos
Company vision:
Apparel Brands will create an online store with an integrated app that will sell products from
different suppliers and manufacturers (directly) and that could be possible for any customer
to interact with and share in the social media.
New strategic direction:
● Establish new partnerships with a new range of manufacturers and suppliers sell directly
to the consumers and increase the market share and product availability
● Leverage e-commerce opportunities to reduce distribution costs and increase profit

margins.
Budget: $ 30,000
May 2nd, 2017
Second meeting to explain:

1) Performance plan for each team member (outcomes, outputs and KPIs);
2) Team purpose, roles and responsibilities;

3) Policies and procedures.
May 23rd, 2017

Appendix 2
Performance Plan
Action 1 Action 2 Action 3
Description Grasping Design of website Measurement of our plan and

information and with attractive looks accumulate feedback from the
comprehend the which is easy to customers about different
current scenario use, searchable on aspect of websites and business
for the starting of search engines so plan.
online business. that customer can
access our website.
Dependenci This action is This action depends This is based on the higher
es depends on the on the expert’s in authorities of the business and
marketing and web page designing, on our employees.
surveys done by associated with plan
our employees and how it will work.
research on
internet.
Timeline Timeline for this Here timeline is 15- Timeline for this within one
task is 1-2 months 20 days or it may month after the launch of the
because it is very prolonged if online business as launch of E-
important task needed. commerce website.
because evaluation
is needed in this
process.
Responsibili Here manager is Here the group is Here again the manager is
ty responsible for it responsible because responsible for both of the task.
because he/she the group is taking
have to assign the consult from the
area of the expert.
research to the
employees.
Resources In this task the In Webpage Again market survey and
information is designing resources evaluation of the plan whether it
gathered from the are network, is done in proper manner or not
market so the computer, back up
resource is market for electricity when
along with it goes.
internet.

Review After 20 days of After 5 days when 15 after the starting of the
dates starting of work. the task is started. survey to predetermine the
results.
Measureme Evaluating the It is measured in It measured after providing the
nt: KPI; result of the the sense how easy services by us and the reaction
Outcome surveys. So that it is for the use of of the customer on everything
we can take next customer. They can whether it is related to web
step according to easily search any page or quality of the product or
it. product which they delivery of the product or
want to purchase. related to mode of payment
Appendix 3
Third party report
Assessment 1 – Third-party report for candidate:
Did the candidate propose and agree on strategies for

Y / N
ensuring participation of team members?
Describe how:
Yes accord with this because the every member of team has their own task. So no mix up
is their roles and tasks and every member is actively doing their work in order to achieve
predefined goals.
Did the candidate help develop policy and procedures to
Y / N
ensure team members take responsibility for own work?
Describe how:
Yes policies are developed and if any team member is not doing his/her task properly
then one will blacklist for next few tasks. Review and assess of the individual’s task on
time is there so that it is easy to find out who is skilled and unskilled in given tasks.
Did the candidate work with group to determine
common understanding of organisational requirements Y / N
and team goals?
Describe how:
Yes the every candidate enrolled himself with team to achieve the goal of the cluster.
Candidate timely do their task Then help and support the other members also who may
not able to do task due to some reason or cause.

Did the candidate work with group to determine and

agree on specific duties to support team members with Y / N
assigned responsibilities?
List the candidate’s support duties:
Motivate the member and fill him with enthusiasm, help the member who is unable to
perform their tasks, behave in descent and dignified manner with the members of cluster.
Did the candidate demonstrate knowledge of group

behaviour and how to gain consensus and work within
groups to enhance team effectiveness?
Yes candidate share the knowledge of working in group Y / N
by helping each other, no conflicts among the group
members, take care of each other, try to talk in positive
manner so that the working environment will be good.
Describe how the candidate demonstrated this knowledge in their interactions with the
team:
By showing some examples, presentation and with the help of a live example.


Facilitator Guide BSBWOR502_Marking Guide_Task 1
Marking Guide
Assessment Task 1: Establish team performance plan
Candidate’s name Phone no.
Assessor’s name Phone no.
Assessment site
Assessment date/s Time/s
Outcomes
Satisfactory
Did the candidate: Yes No
Submit detailed performance plan (three pages)?
Submit team policy and procedures (reflecting strategies agreed at the

team meeting)?
Submit notes from team meeting?
Submit third-party reports from each team member?
Complete assessment task and submit deliverables by agreed date and

time?
Performance indicators
Satisfactory
Consult with you as the assessor to form a team and agree to a meeting
about team objectives and performance plans?
Consult team members to establish a common understanding of team

purpose, roles, responsibilities and accountabilities in accordance with
organisational goals, plans and objectives?
Third-party reports indicate facilitation role in gaining common

Satisfactory
understanding and consensus?
Develop performance plans to establish expected outcomes, outputs, key

performance indicators and goals for work team?
Performance plans include:
● each activity has associated outcomes and KPIs
● performance plan activities are coordinated with team members to

achieve overall team goal/s.
Address the team goals:

● What is your value proposition?
● Who is your target market?
● How will you gather information to set up the venture?
● Who will you consult and/or network with?
● What steps will you need to take to set up the ecommerce venture?
● How will you determine the benefit to Apparel Brands?
● How will you determine cost?
Assign and agree on responsibilities to achieve the above goals:

● Determine outcomes, output and KPIs for each team member (e.g.
agree responsibilities, quality standards and measures of
achievement of tasks, such as number of pages, contacts, credible
sources, hours spent on research, coaching sessions to improve
performance, inputs into team meetings).
● Ensure work is fairly distributed among team members.
Support team members in meeting expected performance outcomes?

For example:
● performance plan contains specific activities to support team
members through coaching.
Develop strategies to ensure team members have input into planning,

decision-making and operational aspects of work team?
For example:
● third-party reports indicate candidate proposed strategies
● roles and duties clarified

Satisfactory
● communications systems, such as Facebook, email, used
Develop policies and procedures to ensure team members take

responsibility for own work and assist others to undertake required roles
and responsibilities?
For example:
● policy and procedures outline group rules to achieve fairness and
high performance
● policy and procedure strategies are reflected in procedures agreed
at the meeting.
Comments/feedback to candidate
Outcome: Successful Unsuccessful

Assessor name:
Assessor signature:

Assessment Task 2 BSBWOR502 Lead and manage team effectiveness
Develop team cohesion and facilitate

teamwork
Submission details
The assessment task is due on the date specified by your assessor. Any variations to this arrangement
must be approved in writing by your assessor.
Submit this document with any required evidence attached. See specifications below
for details.
For this task, you will demonstrate the skills and knowledge required for developing team cohesion and
facilitating teamwork.
In response to a simulated business scenario, you will carry out the assigned tasks, as detailed in the
performance plan, and participate in a team meeting to support your team in achieving team goals.
Procedure
1. Review the simulated workplace information for Apparel Brands Pty Ltd in Appendix 1.
2. Carry out all tasks contained in the individual performance plan you developed in Assessment Task
1.
3. Consult with your team and assessor to determine an appropriate time for your teamwork to be
observed in a team meeting. This will be carried out as an observation from your assessor
Part one
4. Prepare and plan for the team meeting:
a. Reflect on your achievement of team goals: Which goals have you achieved? Which goals
have you not achieved? You may wish to put this in a table.
b. Identify at least one issue you have encountered with respect to carrying out your tasks that
you have not yet fully overcome to discuss with your work team so that they may assist you
in enhancing your performance.You may wish to put this in a table.

c. Consider possible processes for resolution of team issues. For example, you may consider
leading a brainstorming session, or creating an issues matrix.
d. In consultation with team, develop a meeting agenda to ensure that all issues, concerns and
problems with carrying out performance plan activities are addressed in the meeting in order
to keep team on track to achieve goals. The agenda should include opportunity for each team
member to employ a process for resolution of team issues. Provide the meeting agenda to
participants (i.e. other team members) and assessor.
e. Prepare to take notes on issues and solutions and any unresolved issues.
Part Two
5. Participate in the team meeting with your assessor:
a. Present your achievement of team goals and issue/s encountered in a clear and concise
manner within the meeting.
b. Provide feedback to team members to encourage and reward efforts and build team cohesion.
State what has been achieved well and what has not. Take a positive approach when about
the negative.
c. Ask questions and encourage team members to contribute to meeting. All team members are
required to take part.
d. Lead or play a prominent role in a process to resolve team issues. Ensure you clearly signal
each step in the process and explain your methods to model effective team behaviour to
emulate. Each team member is required to take a leadership role.
e. Identify performance problems and propose solutions during the resolution process to
resolve team issues to keep on track to achieve goals. If applicable, you may suggest
coaching, training etc. this is performance based on how the team is performing and what
needs action attached to it.
f. Work through any issues that can be resolved during the meeting with team members. This is
about problem solving and accommodating the team while being assertive about the
direction the team is wanting to move forward in.
g. Record notes on issues and solutions and any unresolved issues. Note unresolved issues or
improvements to group work that you will propose later, after consultation with the
manager(assessor).You may wish to put this in a table.
6. Submit all documents to your assessor as per the specifications below. Ensure you keep a copy of
all work submitted for your records.
Specifications
You must:
● participate in an observed team meeting by your assessor
● submit a meeting agenda

● submit meeting notes.

● planning and organisational skills to consult and develop individual performance plans in team
environment
● evidence of knowledge of group dynamics
● knowledge of strategies for gaining consensus
● knowledge of how to support team members to achieve goals through coaching, mentoring,
training etc.

Apparel Brands, founded in 1901, is an Australian-based manufacturer and distributor of generic clothing
and footwear. The company takes orders from retailers and supplies retailers with clothing products that
have been manufactured to retailers’ specifications. These clothing products are then sold to consumers
under the retailers’ various brands.
Recently, Apparel Brands has found its market share in decline due to a strong Australian dollar and
increased overseas competition. In addition, labour costs are eating into profit margins. Trends in the
Australian textile industry suggest that the company, although it is in a strong financial position now, will
struggle to make a profit within two years.
To ensure the continued existence of Apparel Brands, the company has embarked on a bold new strategic
direction:
● leverage e-commerce opportunities to reduce distribution costs and increase profit margins.
Company vision: In the next five years, Apparel Brands will establish a range of innovative and exciting
online clothing brands and help secure a future for Australian clothing manufacturing.
Scenario history (completed in Assessment Task 1)

Your team was charged with the task of identifying an e-commerce opportunity for Apparel Brands and
developing a proposal to put to the board of directors.
For your proposed e-commerce venture, your team has determined the following:
● Value proposition: What will you offer consumers? What products? What price? What quality?
How will the products benefit your customers?
● Who is your target market: What are the characteristics of the people who will buy your products?
What do they need or desire?
● How will you gather necessary information for setting up the venture?
● Who will you consult or network with to benefit from others’ expertise?

● What steps will you need to take to set up the e-commerce venture? This will range from website
design, to ensuring a system for payment, to establishing an online presence through web search
engines, etc.
● How will you determine the benefit to Apparel Brands: What is the benefit? Reduced costs?
Increased productivity?
You have completed individual performance plans to achieve the determination of the above
requirements.
Assessment Task 2
Now that your team has completed individual performance plans, your new task is to carry out all the
actions contained in your performance plan to enable the team goal of developing an e-commerce venture
proposal for presentation to the board of Apparel Brands.
You will need to meet to discuss achievement of individual goals and provide feedback on others’ work.
You will need to work through and resolve any issues with your team in order to achieve your team
goal/s.

Your answers for task2
BSBWOR502Lead and manage team effectiveness
Answersfor task 2:
Task 2
Assessment task 2
You will need to meet to discuss achievement of individual goals and

provide feedback on others’ work. You will need to work through and
resolve any issues with your team in order to achieve your team goal/s.
Now after preparing the performance plan it is necessary for us to start the plan on
time so that the target which is set in the plan can be achieved on time. As in
performance plan every group member will assigned by the task so he/she have to do
in time limit which is set during preparing the performance plan. In performance plan it
is mandatory for all the group members to achieve its target so that the group will
attain its objective. If any worker will not doing work properly he/she is replaced by
other and he/she will be blacklisted for next few tasks. A copy of performance plan is
given to the every member of the group if they have any problem regarding its work.
No disputes should be there in the group members every group member will help each
other to attain the objective of the group. If every individual perform in perfect manner
then it increase the efficiency of group.
So part of performance management is setting goals with members of your team. This
may be done within the formal appraisal process, but it doesn't have to be. The
important factor is that the goals that are set are aligned with the department's
strategy, which in turn is aligned with the overall strategy of the organization.
This follows the common adage in management that says, "What is measured gets
done." If you set a goal around a certain outcome, the chances of that outcome
occurring are much higher, simply because you have committed to managing and
measuring the results.
When an employee's goal is defined in terms of an organizational key process indicator,

it ensures that what the employee is doing is well aligned with the goals of the
organization. This is the critical link between employee performance and organizational
success.
Meeting notes:-
1) Main goal of the project
2) Role of each member of the team
3) Company vision;
4) Strategic direction and;
5) Budget settled.

Facilitator Guide BSBWOR502 _Marking Guide_Task 2
Marking Guide
Assessment Task 2: Develop team cohesion and facilitate
teamwork
Assessment site
Outcomes
Satisfactory
Participate in an observed team meeting?
Submit meeting notes?
Submit a meeting agenda?

time?
Satisfactory
Provide feedback to team members to encourage, value and reward

individual and team efforts and contributions?
● Candidate should provide such feedback at least once during
observed meeting.
Develop processes to ensure that issues, concerns and problems identified

by team members are recognised and addressed?

Facilitator Guide BSBWOR502 _Marking Guide_Task 2
Satisfactory
● deployed at least one process to attempt to resolve issues,

such as:
○ brainstorming options with the team for addressing concerns
○ creating a matrix of issues and concerns and distributing for
comment
○ holding discussions with individuals regarding their concerns
○ distributing drafts for comment with a range of options for
resolution of concerns
○ suggesting training and development sessions.
Encourage team members to participate in and to take responsibility for

team activities, including communication processes?
Support the team in identifying and resolving work performance

problems?
Ensure own contribution to work team serves as a role model for others
and enhances the organisation’s image for all stakeholders?
Comments/feedback to candidate

Assessor name:
Assessor signature:

Liaise with stakeholders

Submission details
The assessment task is due on the date specified by your assessor. Any variations to this arrangement
must be approved in writing by your assessor.
Submit this document with any required evidence attached. See specifications below for details.
For this task, you will demonstrate the skills and knowledge required for liaising with stakeholders about
the performance of theteam.
In response to a simulated business scenario, you will consult with your manager (your assessor in role-
play), meet with your team to resolve any team performance issues, and write a report to your manager on
the steps taken to resolve the performance issues.
Procedure
1. Review the simulated workplace information for Apparel Brands Pty Ltd in Appendix 1.
2. Initiate a meeting with your manager (the assessor) to ensure you obtain advice from outside the
work team.
3. Consult with your manager (the assessor) to discuss team performance issues. Use your notes from
Assessment Task 2 to provide the basis for this discussion.
4. Discuss your own solutions to improve team performance and achieve team goals. During your
consultation with your assessor:
a. note suggestions from your manager (the assessor) to implement with team/individual team
members
b. note any information provided by your manager to be given to team members. (action plan
for the future)
5. Meet with team members to resolve performance issues as discussed with the manager. For
example, you may help or coach team members to improve their performance. Review the third-
party report in Appendix 2 to ensure you are familiar with the task requirements.

6. Write a report for your manager on resolution of team performance issues. You are required to
address the following.
a. Describe how you maintained an open communication process between stakeholders
(manager, team). Consider what communication processes you used throughout working
with your team.
b. Describe how you were able to initiate and maintain this communication process so that
input from outside the team could contribute to team performance. Consider what strategies
you used to keep the team on the focus of the task.
c. Describe your evaluation of team performance and rationale behind corrective actions in
order to provide evidence of your knowledge of:
i. group behaviour to build team cohesion
ii. how to support team members to achieve goals through coaching, mentoring,
training, etc.
iii. resolution techniques or strategies.
d. Describe corrective actions you have actually taken to ensure team goal/s are achieved.
7. Ensure each team member completes the third-party report on your corrective actions performance
using the template provided in Appendix 2.
8. Submit all documents to your assessor as per the specifications below. Ensure you keep a copy of
all work submitted for your records.
Specifications
You must:
● participate in a consultation with your manager (assessor in role-play)
● participate in a team meeting
● submit a report on team performance issues resolution
● submit third-party reports from relevant team members.

● communication skills to address team performance issues or conflict
● planning and organisational skills to keep team focused on work outcomes
● knowledge of group behaviour to build team cohesion
● knowledge of how to support team members to achieve goals through coaching, mentoring,
training, etc.
● knowledge of resolution techniques or strategies.


Apparel Brands, founded in 1901, is an Australian based manufacturer and distributor of generic clothing
and footwear. The company takes orders from retailers and supplies retailers with clothing products that
have been manufactured to retailers’ specifications. These clothing products are then sold to consumers
under the retailers’ various brands.
Recently, Apparel Brands has found its market share in decline due to a strong Australian dollar and
increased overseas competition. In addition, labour costs are eating into profit margins. Trends in the
Australian textile industry suggest that the company, although it is in a strong financial position now, will
struggle to make a profit within two years.
To ensure the continued existence of Apparel Brands, the company has embarked on a bold new strategic
direction:
● leverage e-commerce opportunities to reduce distribution costs and increase

profit margins.
Company vision: In the next five years, Apparel Brands will establish a range of innovative and exciting
online clothing brands and help secure a future for Australian clothing manufacturing.
Scenario history (completed in Assessment Tasks 1 and 2)

Your team has been charged with the task of identifying an e-commerce opportunity for Apparel Brands
and developing a proposal to put to the board of directors. For example, your team could decide to
propose setting up an online business in which customers design their own custom t-shirts.
For your proposed e-commerce venture, your team has determined the following:
● Value proposition: What will you offer consumers? What products? What price? What quality?
How will the products benefit your customers?
● Who your target market is: What are the characteristics of the people who will buy your products?
What do they need or desire?
● How will you gather necessary information for setting up the venture?
● Who will you consult or network with to benefit from others’ expertise?
● What steps will you need to take to set up the e-commerce venture? This will range from website
design, to ensuring a system for payment, to establishing an online presence through web search
engines, etc.
● How will you determine the benefit to Apparel Brands: What is the benefit? Reduced costs?
Increased productivity?

You now have:

● completed individual performance plans to achieve the determination of the above requirements
● carried out all the actions contained in your plan to enable the team goal of developing a venture
proposal for your presentation to the board of Apparel Brands
● presented achievements of individual goals and provided feedback on others’ work
● worked to resolve any issues with your team in order to achieve your team goal
● recorded unresolved issues in notes.
Assessment Task 3
Your manager has asked to meet with you to discuss issues regarding achieving
team goals.
1. Consult with your manager (your assessor) to discuss issues and corrective actions.
2. Meet with your team to resolve team performanceissues and to implement corrective actions. Have
this team meeting in front of your assessor.
3. Write a report to your manager describingthe corrective action you have taken to resolve the
performance issues. Explain the rationale(the reasons) behind your actions.

Appendix 2:Third-party report
Assessment 3 –Third-party report for candidate:
Did the candidate provide you with information from manager? Y/N
What was the information?
Did the candidate help you to achieve goals by overcoming issues with achieving
Y/N
activities on performance plan?
Describe how:
Team member/observer’s name: Signature and date:
Candidate’s name: Signature and date:

Your answers for task3 BSBWOR502 Lead and manage team effectiveness
Answersfor task 3:
Task 3
Assessment Task 3
1. Consult with your manager (your assessor) to discuss issues and

corrective actions.
Now we have to talk with manager regarding the performance of the group. Level of
completion of work and issues in doing the task in the group. Our group is facing some
technical issues and some financial problems. We are unable to fix the issues regarding
designing of the website. The web page is crashed automatically while designing it. So
the manager should consult with an expert in web designing to solve the problem
ASAP. Otherwise it will be big problem to the customers also because they are unable
to us it properly and hard to search the product which they want. And the financial
problem regarding the setting of server room to manage the website and follows up the
customer to update them for new offers.
For purposes of this communication, we are using the term “difficult conversations” to
convey a situation where both parties in the conversation need to stay in a relationship,
the stakes are high, opinions vary, and emotions may run strong. At work, situations
may arise between you and your supervisor that call for you to initiate a difficult
conversation. Your supervisor may be many things, but it is doubtful they are a mind-
reader. So if something is not working for you at work that your supervisor can
influence, and it matters to you that it is not working, you will want to find your voice.
And our group is facing the problem regarding the skill group members because we
have only limited skill members in the group so due to it there is slow in the process of
doing task and it is not done in proper manner also. So replace some members with
other new person which will help in task.
2. Meet with your team to resolve team performance issues and to

implement corrective actions.
We have to talk with our team members and take his/her thoughts to solve the problem
ASAP. We can consult an expert so that he/she will give advice to us which will help us
in present and in future also. Problem solving sounds so simple. However, we know it
isn't as simple as it seems. Employees don't behave as we hope they would. Problem
solving conversations are the ones we all tend to — or want to — avoid. Why? Because
we fear — or are concerned about — how the employees may react. In a minute we
will find ways to overcome these challenging situations.
What you must remember is that it is important NOT to avoid these conversations as a
result of feeling uncomfortable about having them. If you were the coach of a baseball
team, you would want your players to give it their all. What they should be able to
expect of you in return, is that other players on the team are performing as they need

to. Why should the shortstop play his heart out if you let the pitcher or first baseman
not play at the same level?
Guiding questions are a significant tool when in a problem solving dialogue. Regardless
of the emotional response of the employee, we must always focus on the problem
behavior not the problem employee. It is not personal.
Meeting notes:-
1) Performance plan for each team member (outcomes, outputs and KPIs);
2) Team purpose, roles and responsibilities;
3) Policies and procedures.
Two key things to keep in mind are:
● Always treat the employee with professionalism, dignity, and respect.

● You are responsible for the performance of your entire team.
If you let the lack of performance of any one person go unaddressed because you are
uncomfortable dealing with it, you are being unfair to everyone else on the team. As a
result, you would not be fulfilling your job responsibilities as a team leader. It is your
responsibility to address any individual issues that are affecting the team's performance
or morale. While designing the website we have to keep in mind that in near future
there will increase in the number of users in online shopping. So we have to design web
page according to it and back up of the website when it shall crash or hanged due to
the many users at one time. Because this is now common problem faced by all the e-
commerce businesses. We should have a backup for every problem which can be in
near future. We will select the new person according to our work and his/her
qualification because then we will give task in the group according to it and his/her
capability will help us in completion of task effectively and efficiently. We can solve the
financial problem by setting the limited resources in the server room so that we can
start our online business on time and when we have fund we will upgrade our server
room. But to meet the limited resources we should try to cut the cost of other activities.
3. Write a report to your manager describing the corrective action you have
taken to resolve the performance issues. Explain the rationale behind your
actions.
Manager Sir we are facing some technical issues financial problem and unskilled group
members. So our group is going to counter these problems and issues in this manner.
Firstly we are going to consult with an expert in web designing because the help and

advice of an expert will go to help us in future also. Because in near future there are so
many problems which will be faced by us due to excess users, lack of network, website
is not updated, slow loading of webpage etc. so an expert will help us in all these
issues.
Correction is a reaction to a problem or undesired situation to provide an immediate

remedy to save a situation. We need to put the "fire out" immediately to prevent
immediate damages. The correction related action gives no guarantee on fixing the
cause of the problem and hence recurrence of the problem is very likely.
Correction, which may also be referred to as "Damage Control", once performed, we

need to immediately attend to the corrective action that needs to be taken to avoid
recurrence of the problem. Identifying an effective corrective action will be possible
only if we know the right cause for the problem.
For instance, if a fire broke out due to an electric fault, we may trace the cause as the
use of inferior cables whose insulation resistance was not up to the required standard.
Then, the corrective action would be to replace all the cables with the right insulation
standard. However, the same action of determining the right insulation material in the
first place could have prevented the fire altogether. Thus, the same action, which is
termed as "Corrective action", could have become a "Preventive Action", had it been
done pro-actively at the right time, in this case while selecting the cables.
It would have been a complete preventive action if an FMEA had been done to identify
all the possible of a potential fire and taking the right precautions, be it on the design,
materials or controls. Any of these actions if done, after a fire breaks out, will only
become a corrective action, or at the best, if the lessons are carried over, a preventive
action for any future installations. For counter the financial problem we are just setting
the server room with the limited resources. We will upgrade our server room when we
have sufficient fund till then we have to fix the number of users on webpage in one
time otherwise the webpage will hanged or crashed then it will be become big problem
for us. So we will give access to limited users in one time. Third problem we are facing
is that our group has some unskilled members so due to them the process of the whole
group is slows down and it will become hard to complete the task on time. So we are
replacing the some unskilled group members with some skilled persons. So that we get
the speed in the task. And task is done in innovative manner which saves our time and
money.

Appendix 3
Third party report

Did the candidate provide you with information from manager? Y / N
What was the information?

Yes candidate provide full information which is given by the manager that is
related to the implementation of the performance plan and the duties
assigned to the group member should be according to the plan and review of
the plan should be done properly on time to increase the effectiveness of the
plan.
Did the candidate help you to achieve goals by overcoming issues with Y /

achieving activities on performance plan? N
Describe how:

For implementing the performance plan in reality there are always some issues.
Yes the candidate help in solving the issues because we are already prepared
for the unexpected issues and the candidate gives full support to solve the
problem in innovative way.
Candidate also increases the morale and motivates the group members
during the issues so the members were doing their work continuously
without any hurdle.
Conclusion –
In this assignment we know that how the group works and how the tasks are provided
to the group members. The responsibilities of the cluster members should be known to
every member of the group so that the whole work will work properly and effectively.
Without the bonding and understanding in the group members no group will work
properly. Every enroller of the group should respect the other participant. If any
member is not able to do task then other members of the group should help them. It is
good to the group member and to the group. Effectiveness in the group is when the
group works in proper manner and no conflicts are there in the group. In apparel
brands the group which task is starting the online business of the apparel brands the
whole group members are supportive and they help each other. They try to solve the

issues with the help of other group members. Skilled and unskilled members are
necessary to find out because then it is easy to us evaluate the performance of the
group. And unskilled should be replaced by other person who is skilled and he/she will
be good for the group. The whole group works according to the performance plan.
Then it is easy to review the individual’s task and the level of the progress of the task.
So that if any need have changed then it can be done on time which will speed up the
working of the group.

Marking Guide
Assessment Task 3: Liaise with stakeholders
Assessment site
Outcomes
Satisfactory
Submit a report on team performance issues resolution?
Submit third-party reports from relevant team members?

time?
Satisfactory
Establish and maintain open communication processes with all

stakeholders?
Candidate should:
● initiate consultation with manager as part of open communication
process
● explain communication process in their report.
Communicate information from manager/management to the team?

● Third-party report should indicate information conveyed.
Communicate unresolved issues, concerns and problems raised by team

Satisfactory
members and follow-up with manager/management and other relevant

stakeholders?
● Candidate should discuss issues in consultation with manager.
Evaluate and take necessary corrective action regarding unresolved issues,

concerns and problems raised by internal or external stakeholders?
For example:
● third-party report should indicate corrective action taken
● report should indicate evaluation of unresolved issues and rationale

behind corrective actiontaken; rationale should indicateknowledge
of:
○ group behaviour to build team cohesion
○ how to support team members to achieve goals through
coaching, mentoring and training
○ issue resolution techniques or strategies.
Comments/feedback to participant
Assessor name:
Assessor signature:

Unit Feedback BSBWOR502 Lead and manage team effectiveness
Please help us to improve our services to you. We would appreciate your honest feedback on the training provided
for this unit.
Thinking about your experience while participating in the training for this unit, please read the following statements
and tick one response only.
Trainer name
Date started Site
Learner name
Disagree Unsure Agree Not applicable
You were provided with clear information regarding accessing classes.    

The methods of presentation were engaging and effective.    
There is a good balance between theory and practice.    
Your trainer provided opportunities for you to ask questions and participate    
during class.
You had access to individual assistance.    
Assessment tasks required you to demonstrate what you learned.    
I received useful feedback on my assessments.    
The unit resources were useful and easy to understand.    
The facilities and online resources if needed for this unit were adequate.    
The knowledge and skills you have learned will assist you in your career.    
You are satisfied with the quality of this training.    
If you ticked “Disagree” for any questions above, could you please provide an explanation?
What did you find most challenging about studying this unit? Please specify.
Do you have any suggestions on how we could improve this unit
Thank you for your feedback


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ASSESSMENT SUMMARY / COVER SHEET

Student ID No: Completion Date:

Unit Code: BSBWOR502

Unit Title: Lead and manage team effectiveness

r Develop team cohesion

Assessment Task 3 r Liaise with stakeholders S | NS | NA S | NS | NA

Final Assessment Result for this unit C / NYC

Assessor Comments and Feedback to student:

I am also aware of my appeal rights.

Name: ____________________________ Name: ____________________________

Entered onto Student Management Database ________________

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Establish team performance plan

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3. Prepare to work with your team and complete the following:

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● team policy and procedures

● notes from team meeting/s

● third-party reports from each team member.

Your assessor will be looking for:

● knowledge of strategies for gaining consensus

● knowledge of how to support team members to achieve goals through coaching,

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Appendix 1: Apparel Brands Pty Ltd

● leverage e-commerce opportunities to reduce distribution costs and increase profit

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Appendix 2: Performance plan

Action 1 Action 2 Action 3

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Appendix 3: Third-party report

Assessment 1 –Third-party report for candidate:

List the candidate’s support duties:

Team member/observer’s name: Signature and date:

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Candidate’s name: Signature and date:

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Answers for task 1:

BSBWOR502 Lead and Manage Team Effectiveness Assignment

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● To achieve a satisfactory design of the fabric or garment in relation to the level

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decide on a payment service provider (PSP), otherwise known as a payment processor

1) Main goal of the project

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Team participants: Guilherme Lima, Carolina Blanco andDenis Santos

New strategic direction:

● Leverage e-commerce opportunities to reduce distribution costs and increase profit

May 2nd, 2017

Second meeting to explain:

2) Team purpose, roles and responsibilities;

May 23rd, 2017

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Description Grasping Design of website Measurement of our plan and

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Assessment 1 – Third-party report for candidate:

Did the candidate propose and agree on strategies for

Name: Name: