Acquisition, Development and Implementation of Information Systems

CHAPTER 5
Acquisition, Development and

Implementation of Information Systems
Basic Concepts
1. Business Process Design: Business Process Design means structuring or restructuring
the tasks, functionalities and activities for improvising a business system. Business process
design involves a sequence of steps, which are: Present Process Documentation, Proposed
Process Documentation and Implementation of New Process.
2. System Development: It refers to the process of examining a business situation with the
intent of improving it through better procedures and methods. System development can
generally be thought of as having two major components:
• System Analysis, which is the process of gathering and interpreting facts, diagnosing
problems, and using the information to recommend improvements to the system.
• System Design, which is the process of planning and structuring a new business system
or one to replace or complement an existing system.
3. Achieving System Development Objectives: Achieving the objectives of the system
development is essential but many times, such objectives are not achieved as desired. An
analysis on 'Why organizations fail to achieve their systems development objectives' reveals
bottlenecks. Some of the most notable ones are given as follows:
(i) User Related Issues: It refers to those issues where user/customer is reckoned as the
primary agent. Some of the aspects with regard to this problem are: Shifting User Needs,
Resistance to Change, Lack of User Participation, Inadequate Testing and User Training.
(ii) Developer Related Issues: It refers to the issues and challenges with regard to the
developers. Some of the critical bottlenecks are: Lack of Standard Project Management
and System Development Methodologies, Overworked or Under-Trained Development
Staff.
(iii) Management Related Issues: It refers to the bottlenecks with regard to organizational
set up, administrative and overall management to accomplish the system development
goals. Some of such bottlenecks are: Lack of Senior Management Support and
Involvement, Non-development of Strategic Systems.
(iv) New Technologies: When an organization tries to create a competitive advantage by
applying advance technologies, it generally finds that attaining system development
objectives is more difficult because personnel are not familiar with the technology.
© The Institute of Chartered Accountants of India

5.2 Information Systems Control and Audit
4. Accountants’ Involvement in Development Work: An accountant can help in various

related aspects during system development; some of them are as follows:
(i) Return on Investment (referred as RoI): This defines the return, an entity shall earn on
a particular investment i.e. capital expenditure. For this analysis, following data needs to
be generated.
(a) Cost: This includes estimates for typical costs involved in the development, which
are Development Costs, Operating Costs, and Intangible Costs.
(b) Benefits: The benefits, which result from developing new or improved information
systems that can be subdivided into tangible and intangible benefits.
(ii) Computing Cost of IT Implementation and Cost Benefit Analysis: For analysis of
RoI, accountants need the costs and returns from the system development efforts.
5. Systems Development Methodology: A System Development methodology is a
formalized, standardized, well-organized and documented set of activities used to manage a
system development project. It refers to the framework that is used to structure, plan and
control the process of developing an information system. Major approaches are:
• Waterfall Model: This is a traditional development approach in which each phase is
carried out in sequence or linear fashion. These phases include Requirements Analysis,
Specifications and Design Requirements, Coding, Final Testing, and Release.
• The Prototyping Model: The goal of prototyping approach is to develop a small or pilot
version called a Prototype of a part or all of a system. A Prototype is a usable system or
system component that is built quickly and at a lesser cost, and with the intention of
modifying/replicating/expanding or even replacing it by a full-scale and fully operational
system. As users work with the prototype, they learn about the system criticalities and
make suggestions about ways to manage it. These suggestions are then incorporated to
improve the prototype, which is also used and evaluated. Finally, when a prototype is
developed that satisfies all user requirements, either it is refined and turned into the final
system or if it is not suitable (economically or functionally), it is scrapped. If it is
scrapped, the knowledge gained from building the prototype is used to develop the real
system.
• The Incremental Model: The Incremental model is a method of software development
where the model is designed, implemented and tested incrementally (a little more is
added each time) until the product is finished. The product is defined as finished when it
satisfies all of its requirements. This model combines the elements of the waterfall model
with the iterative philosophy of prototyping.
• Spiral Model: The Spiral model is a software development process combining elements
of both design and prototyping-in-stages. It tries to combine advantages of top-down and
bottom-up concepts. It combines the features of the prototyping model and the waterfall
model. The spiral model is intended for large, expensive and complicated projects. Game
development is a main area where the spiral model is used and needed, that is because
of the size and the constantly shifting goals of those large projects.

Acquisition, Development and Implementation of Information Systems 5.3
• Rapid Application Development (RAD) Model: Rapid Application Development (RAD)

refers to a type of software development methodology, which uses minimal planning in
favor of rapid prototyping. The planning of software developed using RAD is interleaved
with writing the software itself. The lack of extensive pre-planning generally allows
software to be written much faster, and makes it easier to change requirements.
• Agile Model: This is an organized set of software development methodologies based on
the iterative and incremental development, where requirements and solutions evolve
through collaboration between self-organizing, cross-functional teams. It promotes
adaptive planning, evolutionary development and delivery; time boxed iterative approach
and encourages rapid and flexible response to change. It is a conceptual framework that
promotes foreseen interactions throughout the development life cycle.
6. System Development Life Cycle (SDLC): SDLC provides system designers and
developers to follow a sequence of activities. It consists of a generic sequence of steps or
phases in which each phase of the SDLC uses the results of the previous one. These phases
are given as under:
Table 5.1: System Development Life Cycle
S. No. PHASE NAME NATURE OF ACTIVITY
1. Preliminary Investigation Determining and evaluating the strategic feasibility
of the system and ensure that the solution fits the
business strategy.
2. Systems Requirements Analyzing the typical system requirements, in
Analysis view of its functionalities, deliverables etc.
3. Systems Design Designing the system in terms of user interface,
data storage and data processing functions on the
basis of the requirement phase by developing the
system flowcharts, system and data flow diagrams,
screens and reports.
4. Systems Development Developing the system as per the system designed
to fulfill of requirements to the satisfaction of all
stakeholders.
5. Systems Testing Requisite testing to ensure valid and reliable
implementation.
6. Systems Implementation Operationalization of the developed system for
acceptance by management and user before
migration of the system to live environment and
data conversion from legacy system to the new
system.

7. Post Implementation Review Continuous evaluation of the system as it functions

and Maintenance in the live environment and its updation /
maintenance.
7. Preliminary Investigation: It is predominantly aimed to determine and analyze the
strategic benefits in implementing the system through evaluation and quantification of -
productivity gains; future cost avoidance; cost savings, and Intangible benefits like
improvement in morale of employees. The deliverable of the preliminary investigation includes
a report including feasibility study observations. Major activities are:
(i) Identification of Problem: The first step in an application development is to define the
problem clearly and precisely, which is done only after the critical study of the existing
system and several rounds of discussions with the user group.
(ii) Identification of Objectives: After the identification of the problem, it is easy to work out and
precisely specify the objectives of the proposed solution.
(iii) Delineation of Scope: The scope of a solution defines its typical boundaries. It should
be clear and comprehensible to the user management stating the extent and 'what will be
addressed by the solution and what will not'. The typical scope determination may be
performed on the following dimensions: Functionality Requirements, Data to be
Processed, Control Requirements, Performance Requirements, Constraints, Interfaces,
and Reliability requirements.
Two primary methods with the help of which scope of the project can be analyzed are:
Reviewing Internal Documents and Conducting Interviews.
(iv) Feasibility Study: After possible solution options are identified, project feasibility i.e. the
likelihood that these systems can be implemented in the organization is determined. The
Feasibility Study of a system is evaluated under following dimensions: Technical,
Financial, Economic, Schedule/Time, Resources, Operational, Behavioral and Legal
(v) Reporting Results to Management: After the analyst articulates the problem, defines it
along with its scope, s/he provides one or more solution alternatives, estimates the cost
and benefits of each alternative and reports these results to management.
8. System Requirements Analysis: This phase includes a thorough and detailed
understanding of the current system, identification of the areas that need modification to solve
the problem, determination of user/managerial requirements and to have fair idea about
various systems development tools. Major deliverable is Systems Requirements Specification
(SRS).
A generic set of process is described as follows:
(i) Fact Finding: Every system is built to meet some set of needs; for example, the need of
the organization for lower operational costs, better information for managers, smooth
operations for users or better levels of services to customers. Various fact-finding
techniques/tools are: Documents, Questionnaires, Interviews and Observation.

(ii) Analysis of the Present System: Detailed investigation of the present system involves
collecting, organizing and evaluating facts about the system and the environment in
which it operates. The following areas should be studied in depth: Reviewing Historical
Aspects, Analyzing Inputs, Reviewing Data Files, Reviewing Methods, Procedures and
Data Communications, Analyzing Outputs, Reviewing Internal Controls, Modeling the
Existing System, Undertaking Overall Analysis of the Existing system.
(iii) System Analysis of Proposed Systems: After a thorough analysis of each functional
area of the present information system, the proposed system specifications must be
clearly defined, which are determined from the desired objectives set forth at the first
stage of the study.
(iv) System Development Tools: Many tools and techniques have been developed to
improve current information systems and to develop new ones. Major tools used for
system development specification or representations can be classified into four
categories based on the systems features. These are: System Components and Flows,
User Interface, Data Attributes and Relationships, Detailed System Processes.
Some popular tools are: Structured English, Flowcharts, Data Flow Diagrams, Decision Tree,
Decision Table, CASE Tools, System Components Matrix, Data Dictionary, User Interface
Layout and Forms
(v) Systems Specification: At the end of the analysis phase, the systems analyst prepares
a document called Systems Requirement Specifications (SRS).
(vi) Roles Involved in SDLC: A variety of tasks during the SDLC are performed by special
teams/committees/individuals based on requisite expertise as well as skills. Some of the
generic roles are: Steering Committee, Project Manager, Project Leader, Systems
Analyst / Business Analyst, Module Leader/Team Leader, Programmer/Developers,
Database Administrator, Quality Assurance, Testers, Domain Specialist, IS Auditor.
9. Systems Design: The key objective of this phase to design an Information System that
best satisfies users/managerial requirements. Design phase documents/deliverables include a
‘blueprint’ for the design with the necessary specifications for hardware, software, people and
data resources. Major activities are as follows:
(a) Architectural Design: Architectural design deals with the organization of applications in
terms of hierarchy of modules and sub-modules. At this stage, we identify major
modules; functions and scope of each module; interface features of each module;
modules that each module can call directly or indirectly and Data received from / sent to /
modified in other modules.
(b) Design of Data/Information flow: The design of the data and information flow is a major
step in the conceptual design of the new system. In designing the data / information flow
for the proposed system, inputs required are - existing data / information flows, problems
with the present system, and objective of the new system.

(c) Design of Database: Design of the database involves determining its scope ranging
from local to global structure. The scope is decided on the basis of interdependence
among organizational units. The design of the database involves four major activities:
Conceptual Modeling, Data Modeling, Storage Structure Design and Physical Layout
Design
(d) User Interface Design: It involves determining the ways in which users will interact with
a system. The points that need to be considered while designing the user interface are:
Source documents to capture raw data, hard-copy output reports, Screen layouts for
dedicated source-document input, Inquiry screens for database interrogation, Graphic
and color displays, and Requirements for special Input/Output device.
(e) Physical Design: For the physical design, the logical design is transformed into units,
which in turn can be decomposed further into implementation units such as programs and
modules. During physical design, the primary concern of the auditor is effectiveness and
efficiency issues.
(f) System's Operating Platform: In some cases, the new system requires an operating
platform including hardware, network and system software not currently available in an
organization.
10. System Acquisition: After a system is designed either partially or fully, the next phase
of the systems development starts, which relates to the acquisition of operating infrastructure
including hardware, software and services.
(a) Acquisition Standards: Management should establish acquisition standards that
address the security and reliability issues as per current state-of-the art development
standards.
(b) Acquiring Systems Components from Vendors: At the end of the design phase, the
organization gets a reasonable idea of the types of hardware, software and services; it
needs for the system being developed. The following considerations are valid for both
acquisition of hardware and software: Vendor Selection, Geographical Location of
Vendor, Presentation by Selected Vendors, Evaluation of Users Feedback.
(c) Other Acquisition Aspects and Practices: In addition to the above, there are several
other acquisition aspects and practices also, which are: Hardware Acquisition, Software
Acquisition, Contracts, Software Licenses and Copyright Violations, Validation of
Vendors’ proposals, Methods of Validating the proposal like Checklists, Point-Scoring
Analysis, Public Evaluation Reports, Benchmarking Problems related to Vendor’s
Solutions, Testing Problems.
11. System Development: This phase is supposed to convert the design specifications into
a functional system under the planned operating system environment. Application programs
are written, tested and documented, and system testing conducting. Finally, it results into a
fully functional and documented system. A good coded application and programs should have
the following characteristics: Reliability, Robustness, Accuracy, Efficiency, Usability and

Readability.
Other related aspects of this phase are as follows:
(a) Program Coding Standards: The logic of the program outlined in the flowcharts is
converted into program statements or instructions at this stage. For each language, there
are specific rules concerning format and syntax.
(b) Programming Language: Application programs are coded in the form of statements or
instructions and the same is converted by the compiler to object code for the computer to
understand and execute.
(c) Program Debugging: Debugging refers to correcting programming language syntax and
diagnostic errors so that the program compiles cleanly. A clean compilation means that
the program can be successfully converted from the source code written by the
programmer into machine language instructions. For example, bugs may also arise
when the program processes data (e.g. invalid input) resulting in abrupt terminations or
errors. These will not be identified when computing.
(d) Testing the Programs: A careful and thorough testing of each program is imperative to
successful installation of any system. The programmer should plan the testing to be
performed, including testing of all possible exceptions.
(e) Program Documentation: Writing of narrative procedures and instructions for people,
who will use software is done throughout the program life cycle. Managers and users
should carefully review both internal and external documentation in order to ensure that
the software and system behave as the documentation indicates.
(f) Program Maintenance: The requirements of business data processing applications are
subject to periodic change. This calls for modification of various programs. There are
usually separate categories of programmers called maintenance programmers, who are
entrusted with this task.
12. System Testing: Testing is a process used to identify the correctness, completeness
and quality of developed computer software. Different levels/facets of Testing are given as
under:
(i) Unit Testing: Unit testing is a software verification and validation method in which a
programmer tests if individual units of source code are fit for use. A unit is the smallest
testable part of an application, which may be an individual program, function, procedure,
etc. or may belong to a base/super class, abstract class or derived/child class. There are
five categories of tests that a programmer typically performs on a program unit, which
are:
• Functional Tests: Functional Tests check ‘Whether programs do, what they are
supposed to do or not’.
• Performance Tests: Performance Tests should be designed to verify the response
time, the execution time, throughput, primary and secondary memory utilization traffic

rates on data channels and communication links.

• Stress Tests: Stress testing is a form of testing that is used to determine the stability of a
given system or entity. It involves testing beyond normal operational capacity, often to a
breaking point, in order to observe the results.
• Structural Tests: Structural Tests are concerned with examining the internal processing
logic of a software system. For example, if a function is responsible for tax calculation,
verification of the logic is a structural test.
• Parallel Tests: In Parallel Tests, the same test data is used in the new and old system
and the output results are then compared.
In terms of techniques, Unit Testing is classified as Static Analysis Testing and Dynamic
Testing. Such typical testing techniques are:
(a) Static Testing: Static Analysis Tests are conducted on source programs and do not
normally require executions in operating conditions. Typical static analysis
techniques include: Desk Check, Structured Walk Through and Code Inspection.
(b) Dynamic Analysis Testing: Such testing is normally conducted through execution
of programs in operating conditions. Typical techniques for dynamic testing and
analysis include:
• Black Box Testing: Black Box Testing takes an external perspective of the test
object, to derive test cases. These tests can be functional or non-functional,
though they are usually functional.
• White Box Testing: It uses an internal perspective of the system to design test
cases based on internal structure. It requires programming skills to identify all
paths through the software.
• Gray Box Testing: It is a software testing technique that uses a combination of
black box testing and white box testing.
(ii) Integration Testing: Integration testing is an activity of software testing in which
individual software modules are combined and tested as a group. This is carried out in
the following two manners:
• Bottom-up Integration: It is the traditional strategy used to integrate the components of
a software system into a functioning whole. It consists of unit testing, followed by sub-
system testing, and then testing of the entire system.
• Top-down Integration: It starts with the main routine, and stubs are substituted, for the
modules directly subordinate to the main module.
Regression Testing: In the context of the integration testing, the regression tests ensure
that changes or corrections have not introduced new faults. The data used for the
regression tests should be the same as the data used in the original test.

(iii) System Testing: It is a process in which software and other system elements are tested
as a whole. System testing begins either when the software as a whole is operational or
when the well-defined subsets of the software's functionality have been implemented.
The types of testing that might be carried out are:
• Recovery Testing: This is the activity of testing ‘how well the application is able to
recover from crashes, hardware failures and other similar problems’.
• Security Testing: This is the process to determine whether an Information System
protects data and maintains functionality as intended or not.
• Stress or Volume Testing: Stress testing is a form of testing that is used to determine
the stability of a given system or entity. It involves testing beyond normal operational
capacity, often to a breaking point, in order to observe the results.
• Performance Testing: Performance testing is used to determine the speed or
effectiveness of a computer, network, software program or device. This testing
technique compares the new system's performance with that of similar systems using
well defined benchmarks.
(iv) Final Acceptance Testing: It is conducted when the system is just ready for
implementation. During this testing, it is ensured that the new system satisfies the quality
standards adopted by the business and satisfies users. Thus, final acceptance testing
has two major parts:
• Quality Assurance Testing: It ensures that the new system satisfies the prescribed
quality standards and the development process is as per the organization’s quality
assurance policy, methodology and prescriptions.
• User Acceptance Testing: It ensures that functional aspects expected by users have
been well addressed in the new system. There are two types of user acceptance testing:
Alpha Testing and Beta Testing.
13. System Implementation: The process of ensuring that the information system is
operational and then allowing users to take over its operation for use and evaluation is called
Systems Implementation. Some of the generic activities involved in system implementation
stage are:
(i) Equipment Installation: The hardware required to support the new system is selected
prior to the implementation phase. Major tasks are: Site Preparation, Installation of New
Hardware / Software and Equipment Checkout.
(ii) Training Personnel: Training is a major component of systems implementation. When a
new system is acquired, which often involves new hardware and software, both users
and computer professionals generally need some type of training.
(iii) System Change-Over Strategies: Conversion or changeover is the process of changing
over or shifting from the old system (may be a manual system) to the new system. Four
types of popular implementation strategies are:

• Direct Implementation / Abrupt Change-Over: This is achieved through an abrupt

takeover – an all or no approach. With this strategy, the changeover is done in one
operation, completely replacing the old system in one go.
• Phased Changeover: With this strategy, implementation can be staged with
conversion to the new system taking place gradually.
• Pilot Changeover: With this strategy, the new system replaces the old one in a
single operation but only on a small scale e.g. in one division. Any errors can be
rectified or further beneficial changes can be introduced and replicated throughout
the whole system in good time with least disruption.
• Parallel Changeover: This is considered the most secure method with both
systems running in parallel over an introductory period. The old system remains
fully operational while the new systems come online. With this strategy, the old and
the new system are both used alongside each other, both being able to operate
independently. If all goes well, the old system is stopped and new system carries on
as the only system.
(iv) System technical changeover or Conversion activities include Procedure Conversion,
File Conversion, System conversion and Scheduling Personnel and Equipment.
14. Post Implementation Review: A Post Implementation Review answers the question “Did
we achieve what we set out to do in business terms?” Typical evaluations include the
following: Development Evaluation, Operational Evaluation and Information Evaluation.
15. System Maintenance: Maintaining the system is an important aspect of SDLC.
Maintenance can be categorized in the following ways:
• Scheduled Maintenance: Scheduled maintenance is anticipated and can be planned for
insuring operational continuity and avoidance of anticipated risks.
• Rescue Maintenance: Rescue maintenance refers to previously undetected
malfunctions that were not anticipated but require immediate troubleshooting solution.
• Corrective Maintenance: Corrective maintenance deals with fixing bugs in the code or
defects found during execution.
• Adaptive Maintenance: Adaptive maintenance consists of adapting software to changes
in the environment, such as the hardware or the operating system.
• Perfective Maintenance: Perfective maintenance mainly deals with accommodating to
the new or changed user requirements and concerns functional enhancements to the
system and activities to increase the system’s performance or to enhance its user
interface.
• Preventive Maintenance: Preventive maintenance concerns with the activities aimed at
increasing the system’s maintainability, such as updating documentation, adding
comments, and improving the modular structure of the system.

16. Operation Manuals: It is typical user’s guide, also commonly known as Operations
Manual. Moreover, it may be a technical communication document intended to give assistance
to people using a particular system.
Question 1
Discuss the key characteristics of Waterfall Model in brief. Also explain its major weaknesses.
Answer
Key characteristics of Waterfall Model are given as follows:
• Project is divided into sequential phases, with some overlap and splash back acceptable
between phases.
• Emphasis is on planning, time schedules, target dates, budgets and implementation of an
entire system at one time.
• Tight control is maintained over the life of the project through use of extensive written
documentation, as well as through formal reviews and approval/signoff by the user and
information technology management occurring at the end of most phases before
beginning the next phase.
Though it is a highly useful model but it suffers from various weaknesses too. Experts and
practitioners identify a number of weaknesses including the following:
• It is criticized to be Inflexible, slow, costly, and cumbersome due to significant structure
and tight controls.
• Project progresses forward, with only slight movement backward.
• There is a little to iterate, which may be essential in some situations.
• It depends upon early identification and specification of requirements, even if the users
may not be able to clearly define ‘what they need early in the project’.
• Requirement inconsistencies, missing system components and unexpected development
needs are often discovered during design and coding.
• Problems are often not discovered until system testing.
• System performance cannot be tested until the system is almost fully coded, and under
capacity may be difficult to correct.
• It is difficult to respond to changes, which may occur later in the life cycle, and if
undertaken it proves costly and are thus discouraged.
• It leads to excessive documentation, whose updation to assure integrity is an uphill task
and often time-consuming.
• Written specifications are often difficult for users to read and thoroughly appreciate.
• It promotes gap between users and developers with clear division of responsibility.

Question 2
Briefly explain Prototyping approach.
Answer
Prototyping approach: This approach is basically used for development of such systems as
decision support systems, management information systems and expert systems. The goal of
prototyping approach is to develop a small or pilot version called a prototype of part or all of a
system. A prototype is a usable system or component that is built quickly and at a lesser cost,
and with the intention of being modified or replacing it by a full-scale and fully operational
system. As users work with the prototype, they make suggestions about the ways to improve
it. These suggestions are then incorporated into another prototype, which is also used and
evaluated and so on. Finally, when a prototype is developed that satisfies all user
requirements, either it is refined and turned into the final system or if it is not suitable. If it is
scrapped, the knowledge gained from building the prototype is used to develop the real
system.
Experimenting with the prototype helps users to identify additional requirements and needs
that they might have overlooked or forgotten to mention. In addition, with prototyping, users
have a clearer visual picture of what the final version will look like and they do not have to sign
off on a system, which is presented to them in the form of diagrams and specifications lists.
Question 3
Describe major strengths of Prototyping model.
Answer
Major strengths of prototyping model are given as follows:
• It improves both user participation in system development and communication among
project stakeholders.
• It is especially useful for resolving unclear objectives; developing and validating user
requirements; experimenting with or comparing various design solutions, or investigating
both performance and the human computer interface.
• Potential exists for exploiting knowledge gained in an early iteration as later iterations are
developed.
• It helps to easily identify, confusing or difficult functions and missing functionality.
• It enables to generate specifications for a production application.
• It encourages innovation and flexible designs.
• It provides for quick implementation of an incomplete, but functional, application.
• It typically results in a better definition of users’ needs and requirements than traditional
systems development approach.

• A very short time period is normally required to develop and start experimenting with a
prototype. This short time period allows system users to immediately evaluate proposed
system changes.
• Since system users experiment with each version of the prototype through an interactive
process, errors are hopefully detected and eliminated early in the developmental
process. As a result, the information system ultimately implemented should be more
reliable and less costly to develop than when traditional systems development approach
is employed.
Question 4
Explain major strengths and weaknesses of Spiral model.
Answer
Major strengths of Spiral model are given as follows:
• It enhances risk avoidance.
• It is useful in helping for optimal development of a given software withiterations based on
project risk.
• It can incorporate Waterfall, Prototyping, and Incremental methodologies as special
cases in the framework, and provide guidance as to which combination of these models
best fits a given software iteration, based upon the type of project risk. For example, a
project with low risk of not meeting user requirements but high risk of missing budget or
schedule targets would essentially follow a linear Waterfall approach for a given software
iteration. Conversely, if the risk factors were reversed, the Spiral methodology could yield
an iterative prototyping approach.
Major weaknesses of Spiral model are given as follows:
• It is challenging to determine the exact composition of development methodologies to
use for each iteration around the Spiral.
• It may prove highly customized to each project, and thus is quite complex and limits
reusability.
• A skilled and experienced project manager is required to determine how to apply it to any
given project.
• No established controls exist for moving from one cycle to another cycle. Without
controls, each cycle may generate more work for the next cycle.
• There are no firm deadlines, cycles continue with no clear termination condition leading
to inherent risk of not meeting budget or schedule.

Question 5
What do you understand by agile model of software development? Also explain its major
strengths and weaknesses in brief.
Answer
Agile Model: This is an organized set of software development methodologies based on the
iterative and incremental development, where requirements and solutions evolve through
collaboration between self-organizing, cross-functional teams. It promotes adaptive planning,
evolutionary development and delivery; time boxed iterative approach and encourages rapid
and flexible response to change. It is a conceptual framework that promotes foreseen
interactions throughout the development life cycle.
Strengths: Major strengths of agile model identified by the experts and practitioners include
the following:
• Agile methodology has the concept of an adaptive team, which enables to respond to
changing requirements.
• The team does not have to invest time and efforts and finally find that by the time they
delivered the product, the requirement of the customer has changed.
• Face to face communication and continuous inputs from customer representative leaves
little space for guesswork.
• The documentation is crisp and to the point to save time.
• The end result is generally the high quality software in least possible time duration and
satisfied customer.
Weaknesses: Major weaknesses identified by the experts and practitioners include the
following:
• In case of some software deliverables, especially large ones, it is difficult to assess the
efforts required at the beginning of the software development life cycle.
• There is lack of emphasis on necessary designing and documentation.
• Agile increases potential threats to business continuity and knowledge transfer. By
nature, Agile projects are extremely light on documentation because the team focuses on
verbal communication with the customer rather than on documents or manuals.
• Agile requires more re-work and due to lack of long-term planning and the lightweight
approach to architecture, re-work is often required on Agile projects when the various
components of the software are combined and forced to interact.
• The project can easily get taken off track if the customer representative is not clear about
the final outcome.
• Agile lacks attention to outside integration.

Question 6
State and briefly explain the stages of System Development Life Cycle (SDLC).
Answer
System Development Life Cycle: The system development process is initiated when it is
realized that a particular business process of the organization needs computerization or
improvement. The system development life cycle is a set of six activities which are closely
related. These activities after a certain stage can be done parallel to each other. For example
the development can be started for some components (sub-systems) which are at the
advanced stage of designing. The systems development life cycle method consists of the
following activities:
• Preliminary investigation,
• Requirements analysis or systems analysis,
• Design of system,
• Development of software,
• Systems testing, and
• Implementation and maintenance.
The activities are briefly explained below:
• Preliminary investigation: When the user comes across a problem in the existing
system or a totally new requirement for computerization, a formal request has to be
submitted for system development. It consists of three parts; Request Classification
Feasibility Study and Request Approval. Generally the request submitted is not stated
clearly: hence requires detailed study. On receipt of request and identification of needs,
the feasibility study is conducted which includes the aspects related to technical,
economic and operational feasibility and is normally conducted by a third party
depending upon the quantum and size of the requirements. Approval is sought from top
management to initiate the system development.
• Requirements analysis or systems analysis: Once the request of the system
development is approved, the detailed requirement study is conducted in close
interaction with the concerned employees and managers to understand the detailed
functioning, short-comings, bottlenecks and to determine the features to be included in
the system catering to the needs and requirements of users. This process is termed as
“System Requirement Study (SRS)” or System analysis.
• Design of the system: This activity evolves the methodology and steps to be included in
the system to meet identified needs and requirements of the system. The analyst designs
the various procedures, report, inputs, files and database structures and prepares the
comprehensive system design. These specifications are then passed on to the
Development Team for program coding and testing.

• Acquisition and development of software: Once the system design details are
resolved and SRS is accepted by the user, the hardware and software details along with
services requirements are determined and procured choosing the best-fit options.
Subsequently, choices are made regarding which products to buy or lease from which
vendors. The choice depends on many factors such as time, cost and availability of
programmers. In case of in-house development, the analyst works closely with the
programmers. The analyst also works with users to develop documentation for software
and various procedure manuals.
• Systems testing: Once all the programs comprising the system have been developed
and tested, the system needs to be tested as a whole. System testing is conducted with
various probable options and conditions to ensure that it does not fail in any condition.
The system is expected to run as per the specifications made in the SRS and users’
expectations. Live test data are input for processing, and results are examined. If it is
found satisfactory, it is eventually tested with actual data from the current system.
• Implementation and maintenance: By the time of accomplishment of the above
activities, it is ensured that the requisite hardware and software are installed and the
users are trained on the new system to carry out operations independently. For
sometimes, hand-holding may be done by the system development team. The operations
are monitored closely to ensure users’ satisfaction. The system is maintained and
modified to adapt to changing needs of users and business to ensure long-term
acceptance of the system.
Question 7
The top management of company has decided to develop a computer information system for
its operations. Is it essential to conduct the feasibility study of system before implementing it?
If answer is yes, state the reasons. Also discuss three different angles through which
feasibility study of the system is to be conducted.
Answer
Yes, it is essential to carry out the feasibility study of the project before its implementation.
After possible solution options are identified, project feasibility-the likelihood that these
systems will be useful for the organization-is determined. Feasibility study refers to a process
of evaluating alternative systems through various angles so that the most feasible and
desirable system can be selected for development. It is carried out by system analysts.
The Feasibility Study of the system is undertaken from three angles i.e. Technical, Economic
and Operational. The proposed system is evaluated from a technical view point first and if
technically feasible, its impact on the organization and staff is assessed. If a compatible
technical and social system can be devised, it is then tested for economic feasibility.
Technical Feasibility: It is concerned with hardware and software. Essentially, the analyst
ascertains whether the proposed system is feasible with existing or expected computer

hardware and software technology. The technical issues usually raised during the feasibility
stage of investigation include the following:
• Does the necessary technology exist to do what is suggested (and can it be acquired)?
• Does the proposed equipment have the technical capacity to hold the data required to
run the new system?
• Will the proposed system provide an adequate response to inquiries, regardless of the
number or location of users?
• Can the system be expanded if developed?
• Are there technical guarantees of accuracy, reliability, ease of access, and data security?
Some of the technical issues to be considered are given in the following table:
Table: Technical Issues
Design Considerations Design Alternatives
Communications Channel configuration Point to point, multidrop, or line sharing
Communications Channel Telephone lines, coaxial cable, fiber optics,
microwave, or satellite
Communications network Centralized, decentralized, distributed, or local

area
Computer programs Independent vendor or in-house
Data storage medium Tape, floppy disk, hard disk, or hard copy
Data storage structure Files or database
File organization and access Direct access or sequential files
Input medium Keying, OCR, MICR, POS, EDI, or voice
recognition
Operations In-house or outsourcing
Output frequency Instantaneous, hourly, daily, weekly, or monthly
Output medium CRT, hard copy, voice, or turn-around document
Output scheduling Pre-determined times or on demand
Printed output Pre-printed forms or system-generated forms
Processor Micro, mini, or mainframe
Transaction processing Batch or online
Update frequency Instantaneous, hourly, daily, weekly, or monthly
Due to tremendous advancements in computer field, the technology is available for most
business data processing systems but sometimes not within the constraints of the firm's

resources or its implementation schedule. Therefore, tradeoffs are often necessary. A

technically feasible system may not be economically feasible or may be so sophisticated that
the firm's personnel cannot effectively operate it.
Economic Feasibility: It includes an evaluation of all the incremental costs and benefits
expected if the proposed system is implemented. This is the most difficult aspect of the study.
The financial and economic questions raised by analysts during the preliminary investigation
are for the purpose of estimating the following:
• The cost of conducting a full system investigation.
• The cost of hardware and software for the class of applications being considered.
• The benefits in the form of reduced costs or fewer costly errors.
• The cost if nothing changes (i.e. the proposed system is not developed).
The procedure employed is the traditional cost-benefit study.
Operational Feasibility: It is concerned with ascertaining the views of workers, employees,
customers and suppliers about the use of computer facility. The support or lack of support that
the firm’s employees are likely to give to the system is a critical aspect of feasibility. A system
can be highly feasible in all respects except the operational and fails miserably because of
human problems. Some of the questions, which may help in conducting the operational
feasibility of a project, are stated below:
• Is there sufficient support for the system from management and from users? If the current
system is well liked and used to the extent that persons will not be able to see reasons
for a change, there may be resistance.
• Are current business methods acceptable to user? If they are not, users may welcome a
change that will bring about a more operational and useful system.
• Have the users been involved in planning and development of the project? Early
involvement reduces chances of resistance to the system and changes in general and
increases the likelihood of successful projects.
• Will the proposed system cause harm? Will it produce poorer results in any respect or
area? Will loss of control result in any area? Will accessibility of information be lost? Will
individual performance be poorer after implementation than before? Will performance be
affected in an undesirable way? Will the system slow performance in any area?
Question 8
What are the possible advantages of SDLC from the perspective of IS Audit?
Answer
From the perspective of the IS Audit, following are the possible advantages of SDLC:
• The IS auditor can have clear understanding of various phases of the SDLC on the basis
of the detailed documentation created during each phase of the SDLC.

• The IS Auditor on the basis of his/her examination, can state in his/her report about the
compliance by the IS management with the procedures, if any, set by management.
• If the IS Auditor has technical knowledge and ability to handle different areas of SDLC,
s/he can be a guide during the various phases of SDLC.
• The IS auditor can provide an evaluation of the methods and techniques used through
the various development phases of the SDLC.
Question 9
What are the major aspects that need to be kept in mind while eliciting information to delineate
scope?
Answer
Major aspects that need to be kept in mind while eliciting information to delineate scope are
given as follows:
• Different users may represent the problem and required solution in different ways. The
system developer should elicit the need from the initiator of the project (alternately called
champion or executive sponsor of the project). Addressing his concerns should be the
basis of the scope.
• While the initiator of the project may be a member of the senior management, the actual
users may be from the operating levels in an organization. An understanding of their
profile helps in designing appropriate user interface features.
• While presenting the proposed solution for a problem, the development organization has
to clearly quantify the economic benefits to the user organization. The information
required has to be gathered at this stage. For example, when a system is proposed for
Road tax collection, data on the extent of collection and defaults is required to quantify
benefits that will result to the Transport Department.
• It is also necessary to understand the impact of the solution on the organization- its
structure, roles and responsibilities. Solutions, which have a wide impact, are likely to be
met with greater resistance. ERP implementation in organizations is a classic example of
change management requirement. Organizations that have not been able to handle it
may have a very poor ERP implementation record with disastrous consequences.
• While economic benefit is a critical consideration when deciding on a solution, there are
several other factors that have to be given weightage too. These factors are to be
considered from the perspective of user management and resolved. For example, in a
security system, how foolproof it is, may be a critical factor.
Question 10
Discuss in detail, how the analysis of present system is made by the system analyst?

Or
A Company is offering a wide range of products and services to its customers. It relies heavily
on its existing information system to provide up to date information. The company wishes to
enhance its existing system. You being an information system auditor, suggest how the
investigation of the present information system should be conducted so that it can be further
improved upon.
Answer
Detailed investigation of the present system involves collecting, organizing and evaluating
facts about the system and the environment in which it operates. Enough information should
be assembled so that a qualified person can understand the present system without visiting
any of the operating departments. Review of existing methods, procedures, data flow, outputs,
files, inputs and internal controls should be intensive in order to fully understand the present
system and its related problems.
The following areas may be studied in depth:
• Review historical aspects: A brief history of the organization is a logical starting point
for the analysis of the present system. The historical facts should identify the major
turning points and milestones that have influenced its growth. A review of annual reports
can provide an excellent historical perspective. A historical review of the organization
chart can identify the growth of management levels as well as the development of various
functional areas and departments. The system analyst should identify what system
changes have occurred in the past. These should include operations that have been
successful or unsuccessful with computer equipment and techniques.
• Analyze inputs: A detailed analysis of present inputs is important since they are basic to
the manipulation of data. Source documents are used to capture the originating data for
any type of system. The system analyst should be aware of the various sources from
where data can be initially captured, keeping in view the fact that outputs for one area
may serve as an input for another area. The system analyst must understand the nature
of each form, what is contained in it, who prepared it, from where the form is initiated,
where it is completed, the distribution of the form and other similar considerations. If the
analyst investigates these questions thoroughly, he will be able to determine how these
inputs fit into the framework of the present system.
• Review data files maintained: The analysts should investigate the data files maintained
by each department, noting their number and size, where they are located, who uses
them and the number of times per given time interval these are used. Information on
common data files and their size will be an important factor, which will influence the new
information system. This information may be contained in the systems and procedures
manuals. The system analyst should also review all online and off line files which are
maintained in the organization as these will reveal information about data that are not
contained in any output. The related cost of retrieving and processing data is another

important factor that should be considered by the systems analyst.

• Review methods, procedures and data communications: Methods and procedures
transform input data into useful output. A method is defined as a way of doing something;
a procedure is a series of logical steps by which a job is accomplished. A procedure's
review is an intensive survey of the methods by which each job is accomplished, the
equipment utilized and the actual location of the operations. Its basic objective is to
eliminate unnecessary tasks or to perceive improvement opportunities in the present
information system. A system analyst also needs to review and understand the present
data communications used by the organization. He must review the types of data
communication equipment including data interface, data links, modems, dial-up and
leased lines and multiplexers. The system analyst must understand how the data
communications network is used in the present system so as to identify the need to
revamp the network when the new system is installed.
• Analyze outputs: The outputs or reports should be scrutinized carefully by the system
analysts in order to determine how well they will meet the organization’s needs. The
analysts must understand what information is needed and why, who needs it and when
and where it is needed. Additional questions concerning the sequence of the data, how
often the form reporting is used, how long it is kept on file, etc. must be investigated.
Often many reports are a carryover from earlier days and have little relevance to current
operations. Attempt should be made to eliminate all such reports in the new system.
• Review internal controls: A detailed investigation of the present information system is
not complete until internal controls are reviewed. Locating the control points helps the
analyst to visualize the essential parts and framework of a system. An examination of the
present system of internal control may indicate weaknesses that should be removed in
the new system. The adoption of advanced methods, procedures and equipment might
allow much greater control over the data.
• Model the existing physical system and logical system: As the logic of inputs,
methods, procedures, data files, data communications, reports, internal control and other
important items are reviewed and analyzed in a top down manner, the process must be
properly documented. The logical flow of the present information system may be depicted
with the help of system flow charts. The physical flow of the existing system may be
shown by employing data flow diagrams. During the process of developing the data flow
diagram, work on data dictionary for the new information system should be begun. The
data elements needed in the new system will often be found in the present system.
Hence, it is wise to start the development of the data dictionary as early as possible.
The flow charting and diagramming of present information not only organizes the facts,
but also helps disclose gaps and duplication in the data gathered. It allows a thorough
comprehension of the numerous details and related problems in the present operation.
• Undertake overall analysis of present system: Based upon the aforesaid investigation
of the present information system, the final phase of the detailed investigation includes

the analysis of:

o the present work volume
o the current personnel requirements
o the present benefits and costs
Each of these must be investigated thoroughly.
Question 11
Explain two primary methods, which are used for the analysis of the scope of a project in
SDLC.
Answer
Two primary methods, which are used for the analysis of the scope of a project in SDLC are
given as follows:
• Reviewing Internal Documents: The analysts conducting the investigation first try to
learn about the organization involved in, or affected by, the project. For example, to
review an inventory system proposal, an analyst may try to know how the inventory
department operates and who are the managers and supervisors. Analysts can usually
learn these details by examining organization charts and studying written operating
procedures.
• Conducting Interviews: Written documents tell the analyst how the systems should
operate, but they may not include enough details to allow a decision to be made about
the merits of a systems proposal, nor do they present users' views about current
operations. To learn these details, analysts use interviews. Interviews allow analysts to
know more about the nature of the project request and the reasons for submitting it.
Usually, preliminary investigation interviews involve only management and supervisory
personnel.
Question 12
What are the major objectives of system requirements analysis phase in the SDLC?
Answer
Major objectives of system requirements analysis phase in the SDLC are given as follows:
• To identify and consult stake owners to determine their expectations and resolve their
conflicts;
• To analyze requirements to detect and correct conflicts and determine priorities;
• To gather data or find facts using tools like - interviewing, research/document collection,
questionnaires, observation;
• To verify that the requirements are complete, consistent, unambiguous, verifiable,
modifiable, testable and traceable;

• To model activities such as developing models to document Data Flow Diagrams, Entity-
Relationship Diagrams; and
• To document activities such as interview, questionnaires, reports etc. and development
of a system (data) dictionary to document the modeling activities.
Question 13
If you are the Project Manager of a Software Company with the responsibility for developing a
break-through product, combining state of the art hardware and software; will you opt for
prototyping as a process model for a product meant for the intensely competitive
entertainment market?
Answer
Prototyping as a process model will be inappropriate and hence inadvisable for the following
reasons:
• Prototyping requires user involvement. Here, users are consumers of the product who
are diffused and may not be inclined to join in.
• When we try to test the product with the involvement of customers, confidential or critical
information might get leaked to the competitors on our line of thinking. The element of
surprise and also the opportunity to capture the market will be lost.
• Prototyping requires significant time for experimenting. Since the product is meant for the
intensely competitive entertainment market, the project manager may not have that much
time to experiment, and the competitor may capture the market by entering the market in
advance.
Question 14
Describe briefly four categories of major tools that are used for system development.
Answer
The major tools used for system development can be grouped into four categories based on
the systems features each document has. These are:
• Components and flows of a system,
• User interface,
• Data attributes and relationships, and
• Detailed system process.
Each of these categories is briefly discussed below:
• System components and flows: For system analysts, these tools are helpful to
document the data flow among the major resources and activities of an information
system. System flow charts are typically used to show the flow of data media as they are

processed by hardware devices and manual activities. A system component matrix

provides a matrix framework to document the resources used, the activities performed
and the information produced by information system. A data flow diagram uses a few
simple symbols to illustrate the flow of data among external entities.
• User interface: Designing the interface between end users and the computer system is a
major consideration of system analysts while designing the new system. Layout forms
and screens are used to construct the formats and contents of input / output media and
methods. Dialogue flow diagrams analyze the flow of dialogue between computers and
people. They document the flows among different display screens generated by
alternative end user responses to menus and prompts.
• Data attributes and relationships: These tools are helpful to define, catalogue and
design the data resources in information systems. A data dictionary catalogs the
description of attributes of all data elements and their relationship to each other as well
as to external systems. Entity – relationship diagrams are also used to document the
number and type of relationship among entities in a system. File layout forms document
the type, size, and names of the data elements in a system. Grid charts help in
identifying the use of each type of data element in input / output or storage media of a
system.
• Detailed system process: These tools are used to help the programmer to develop
detailed procedures and processes required in the design of a computer program.
Decision trees and decision tables use a network or a tabular form to document the
complex conditional logic involved in choosing among the information processing
alternatives in a system. Structure charts document the purpose, structure and
hierarchical relationships of the modules in a program.
Question 15
Bring out the reasons as to why organizations fail to achieve their Systems Development
Objectives?
Answer
Following are the major reasons due to which organizations fail to achieve their system
development objectives:
(i) User Related Issues: It refers to those issues where user/customer is reckoned as the
primary agent. Some of the aspects with regard to this problem are mentioned as follows:
• Shifting User Needs: User requirements for IT are constantly changing. As these
changes accelerate, there will be more requests for Information systems
development and more development projects. When these changes occur during a
development process, the development team faces the challenge of developing
systems whose very purpose might change after the development process began.
• Resistance to Change: People have a natural tendency to resist change, and

information systems development projects signal changes - often radical - in the

workplace. When personnel perceive that the project will result in personnel
cutbacks, threatened personnel will dig in their heels, and the development project
is doomed to failure.
• Lack of User Participation: Often users do not participate in the development
stage because they are preoccupied with their existing work, or do not understand
the benefits of the new system. User apathy ‘I have nothing to gain if I participate’
is also a reason.
• Inadequate Testing and User Training: Often systems are not tested due to lack
of time and rush to introduce the new system or because problems were not
envisaged at the development stage. Inadequate user training may be a result of
poor project planning, or lack of training techniques, or because user management
does not release personnel for training due to operational pressure.
(ii) Developer Related Issues: It refers to the issues and challenges with regard to
developers. Some of the critical bottlenecks are mentioned as follows:
• Lack of Standard Project Management and System Development
Methodologies: Some organizations do not formalize their project management
and system development methodologies, thereby making it very difficult to
consistently complete projects on time or within budget.
• Overworked or Under-Trained Development Staff: In many cases, system
developers lack sufficient educational background and requisite state of the art
skills. Furthermore, many companies do little to help their development personnel
stay technically sound, and often a training plan and training budget do not exist.
(iii) Management Related Issues: It refers to the bottlenecks with regard to organizational
set up, administrative and overall management to accomplish the system development
goals. Some of such bottlenecks are mentioned as follows:
• Lack of Senior Management Support and Involvement: Developers and users of
information systems watch senior management to determine ‘which systems
development projects are important’ and act accordingly by shifting their efforts
away from any project, which is not receiving management attention. In addition,
management may not allocate adequate resources, as well as budgetary control
over use of resources, assigned to the project.
• Development of Strategic Systems: Because strategic decision making is
unstructured, the requirements, specifications, and objectives for such development
projects are difficult to define.
(iv) New Technologies: When an organization tries to create a competitive advantage by
applying advance technologies, it generally finds that attaining system development
objectives is more difficult because personnel are not as familiar with the technology.

In order to overcome these aforementioned issues, organizations must execute a well-planned

systems development process efficiently and effectively. Accordingly, a sound system
development team is inevitable for project success.
Question 16
Discuss major characteristics of a good coded program in brief.
Answer
A good coded program should have the following characteristics:
• Reliability: It refers to the consistency with which a program operates over a period of time.
However, poor setting of parameters and hard coding of some data could result in the failure
of a program after some time.
• Robustness: It refers to the applications’ strength to uphold its operations in adverse
situations by taking into account all possible inputs and outputs of a program even in case of
least likely situations.
• Accuracy: It refers not only to ‘what program is supposed to do’, but should also take care of
‘what it should not do’. The second part becomes more challenging for quality control
personnel and auditors.
• Efficiency: It refers to the performance per unit.
• Usability: It refers to a user-friendly interface and easy-to-understand internal/external
documentation.
• Maintainability: It refers to the ease of maintenance of program even in the absence of the
program developer and includes narrations in the source code.
Question 17
What is Unit Testing? Explain five categories of tests that a programmer typically performs on
a program unit.
Answer
Unit Testing: Unit testing is a software verification and validation method in which a
programmer tests if individual units of source code are fit for use. A unit is the smallest
testable part of an application, which may be an individual program, function, procedure, etc.
or may belong to a base/super class, abstract class or derived/child class.
Unit tests are typically written and run by software developers to ensure that code meets its
design and behaves as intended. The goal of unit testing is to isolate each component of the
program and show that they are correct. A unit test provides a strict, written contract that the
piece of code must satisfy.
There are five categories of tests that a programmer typically performs on a program unit.
Such typical tests are described as follows:

• Functional Tests: Functional Tests check ‘whether programs do, what they are supposed to
do or not’. The test plan specifies operating conditions, input values, and expected results,
and as per this plan, programmer checks by inputting the values to see whether the actual
result and expected result match.
• Performance Tests: Performance Tests should be designed to verify the response time, the
execution time, throughput, primary and secondary memory utilization and the traffic rates on
data channels and communication links.
• Stress Tests: Stress testing is a form of testing that is used to determine the stability of a
given system or entity. It involves testing beyond normal operational capacity, often to a
breaking point, in order to observe the results. These tests are designed to overload a
program in various ways. The purpose of a stress test is to determine the limitations of the
program. For example, during a sort operation, the available memory can be reduced to find
out whether the program is able to handle the situation.
• Structural Tests: Structural Tests are concerned with examining the internal processing logic
of a software system. For example, if a function is responsible for tax calculation, the
verification of the logic is a structural test.
• Parallel Tests: In Parallel Tests, the same test data is used in the new and old system and
the output results are then compared.
Question 18
Explain the following testing techniques:
(i) Black Box Testing
(ii) White Box Testing
(iii) Gray Box Testing
Answer
(i) Black Box Testing: Black Box Testing takes an external perspective of the test object,
to derive test cases. These tests can be functional or non-functional, though usually
functional. The test engineer has no prior knowledge of the test object’s internal
structure. The test designer selects typical inputs including simple, extreme, valid and
invalid input-cases and executes to obtain assurance or uncover errors.
This method of test design is applicable to all levels of software testing i.e. unit,
integration, functional testing, system and acceptance. The higher the level, the box is
bigger and more complex, and the more one is forced to use black box testing to simplify.
While this method can uncover unimplemented parts of the specification, one cannot be
sure that all existent paths are tested. If a module performs a function, which it is not
supposed to, the black box test may not identify it.
(ii) White Box Testing: It uses an internal perspective of the system to design test cases
based on internal structure. It requires programming skills to identify all paths through the

software. The tester chooses test case inputs to select paths through the code and
determines the appropriate outputs. It is applicable at the unit, integration and system
levels of the testing process, it is typically applied to the unit. While it normally tests
paths within a unit, it can also test paths between units during integration, and between
subsystems during a system level test. After obtaining a clear picture of the internal
workings of a product, tests can be conducted to ensure that the internal operation of the
product conforms to specifications and all the internal components are adequately
exercised.
(iii) Gray Box Testing: It is a software testing technique that uses a combination of black
box testing and white box testing. In gray box testing, the tester applies a limited number
of test cases to the internal workings of the software under test. For the remaining part of
the software one takes a black box approach in applying inputs to the software under test
and observing the outputs.
Question 19
Explain different changeover strategies used for conversion from old system to new system.
Answer
Different changeover strategies used for conversion from old system to new system are given
as follows:
• Direct Implementation / Abrupt Change-Over: This is achieved through an abrupt
takeover – an all or no approach. With this strategy, the changeover is done in one
operation, completely replacing the old system in one go. Fig 5.1 (i) depicts Direct
Implementation, which usually takes place on a set date, often after a break in production
or a holiday period so that time can be used to get the hardware and software for the new
system installed without causing too much disruption.
DIRECT IMPLEMENTATION
Old System New System

TIME
Fig. 5.1 (i): Direct Changeover

• Phased Changeover: With this strategy, implementation can be staged with conversion
to the new system taking place gradually. For example, some new files may be converted
and used by employees whilst other files continue to be used on the old system i.e. the
new is brought in stages (phases). If a phase is successful then the next phase is
started, eventually leading to the final phase when the new system fully replaces the old
one as shown in Fig. 5.1(ii).

PHASED IMPLEMENTATION

TIME
Fig. 5.1 (ii): Phased Changeover

• Pilot Changeover: With this strategy, the new system replaces the old one in one
operation but only on a small scale. Any errors can be rectified or further beneficial
changes can be introduced and replicated throughout the whole system in good time with
least disruption. For example - it might be tried out in one branch of the company or in
one location. If successful the pilot is extended until it eventually replaces the old system
completely. Fig. 5.1 (iii) depicts Pilot Implementation.
PILOT IMPLEMENTATION

TIME
Fig. 5.1 (iii): Pilot Changeover

• Parallel Changeover: This is considered as a secure method with both systems running
in parallel over an introductory period. The old system remains fully operational while the
new systems come online. With this strategy, the old and the new system are both used
alongside each other, both being able to operate independently. If all goes well, the old
system is stopped and new system carries on as the only system. Fig. 5.1(iv) shows
parallel implementation.
PARALLEL IMPLEMENTATION
New System
Old System
TIME
Fig. 5.1 (iv): Parallel Changeover

Question 20
Discuss briefly, various activities that are involved for successful conversion with respect to a
computerized information system.

Answer
Activities involved in conversion: Conversion includes all those activities which must be
completed to successfully convert from the existing manual system to the computerized
information system. Fundamentally these activities can be classified as follows:
• Procedure conversion;
• File conversion;
• System conversion;
• Scheduling personnel and equipment; and
• Alternative plans in case of equipment failure.
• These are briefly discussed as follows:
• Procedure conversion: Operating procedures should be completely documented for the
new system. This applies to both computer operations and functional area operations.
Before any parallel or conversion activities can start, operating procedures must be
clearly spelled out for personnel in the functional areas undergoing changes. Information
on input, data files, methods, procedures, outputs, and internal controls must be
presented in clear, concise and understandable terms for the average reader. Written
operating procedures must be supplemented by oral communication during the training
sessions on the system change. Brief meetings must be held when changes are taking
place in order to inform all operating employees of any changes initiated. Revisions to
operating procedures should be issued as quickly as possible. These efforts enhance the
chances of successful conversion.
Once the new system is completely operational, the system implementation group should
spend several days checking with all supervisory personnel about their respective areas.
• File conversion: Because large files of information must be converted from one medium
to another, this phase should be started long before programming and testing are
completed. The cost and related problems of file conversion are significant whether they
involve on−line files (common data base) or off−line files. Present manual files are likely
to be inaccurate and incomplete where deviations from the accepted formats are
common. Computer generated files tend to be more accurate and consistent.
In order for the conversion to be as accurate as possible, file conversion programs must
be thoroughly tested. Adequate controls, such as record counts and control totals, should
be the required output of the conversion program. The existing computer files should be
kept for a period of time until the new system perform in stable manner. This is
necessary in case the files must be reconstructed from scratch after a “bug” is
discovered later in the conversion routine.
• System conversion: After on−line and off−line files have been converted and the
reliability of the new system has been confirmed for a functional area, daily processing
can be shifted from the existing information system to the new one. A cut−off point is
established so that data base and other data requirements can be updated to the cutoff

point. All transactions initiated after this time are processed on the new system. System
development team members should be present to assist and to answer any questions
that might develop. Consideration should be given to operating the old system for some
more time to permit checking and balancing the total results of both systems. All
differences must be reconciled. If necessary, appropriate changes are made to the new
system and its computer programs. The old system can be dropped as soon as the data
processing group is satisfied with the new system’s performance.
• Scheduling personnel and equipment: Scheduling data processing operations of a
new information system for the first time is a difficult task for the system manager. As
users become more familiar with the new system, however, the job becomes more
routine.
Before the new design project is complete, it is often necessary to schedule the new
equipment. Some programs will be operational while others will be in various stages of
compiling and testing. Since production runs tend to push aside new program testing, the
system manager must assign ample time for all individuals involved. Schedules should
be set up by the system manager in co-ordination with departmental managers of
operational units serviced by the equipment.
Just as the equipment must be scheduled for its maximum utilization, so must be
personnel who operate the equipment. It is also imperative that personnel who enter
input data and handle output data be included in the data processing schedule.
Otherwise, data will not be available when the equipment needs it for processing.
• Alternative plans in case of equipment failure: Alternative-processing plans must be
implemented in case of equipment failure. Who or what caused the failure is not as
important in case of equipment failure as the fact that the system is down. Priorities must
be given to those jobs critical to an organization, such as billing, payroll, and inventory.
Critical jobs can be performed manually until the equipment is set right.
Documentation of alternative plans is the responsibility of the computer section and
should be fully covered by the organization’s systems and procedures manual. It should
state explicitly what the critical jobs are, how they are to be handled in case of equipment
failure, where compatible equipment is located, who will be responsible for each area
during downtime and what deadlines must be met during the emergency. A written
manual of procedures concerning what steps must be undertaken will help to over come
the unfavorable situation. Otherwise, panic will result in use of the least efficient methods
when time is of the essence.
Question 21
Explain corrective and adaptive maintenance in brief.
Answer
Corrective Maintenance: Corrective maintenance deals with fixing bugs in the code or
defects found during execution. A defect can result from design errors, logic errors coding
errors, data processing and system performance errors. The need for corrective maintenance

is usually initiated by bug reports drawn up by end users. Examples of corrective maintenance
include correcting a failure to test for all possible conditions or correcting a failure to process
the last record in a file.
Adaptive Maintenance: Adaptive maintenance consists of adapting software to changes in
the environment, such as the hardware or the operating system. The term environment in this
context refers to the totality of all conditions and influences, which act from outside upon the
system, for example, business rule, government policies, work patterns, software and
hardware operating platforms. The need for adaptive maintenance can only be recognized by
monitoring the environment.
Exercise
1. What is waterfall model of system development? Also discuss its major strengths.
2. What is Rapid Application Development? Discuss its strengths and weaknesses in brief.
3. Agile methodology is one of the popular approaches of system development. What are the
weaknesses of this methodology in your opinion?
4. What do you understand by feasibility study? Explain various types of feasibility studies in detail.
5. System Analysts use various fact-finding techniques for determining the needs/ requirements of a
system to be developed. Explain these techniques in brief.
6. What do you understand by “Requirement analysis”? What is the significance of analyzing the
present system and how is it carried out? Explain briefly.
7. What is SDLC? Explain the key activities performed in the Requirements Analysis phase.
8. Discuss the roles of the following with reference to SDLC:
(i) Steering Committee
(ii) System Analyst
(iii) Database Administrator
(iv) IS Auditor
9. Discuss Final Acceptance Testing in brief.
10. Write short notes on the following:
(i) Data Dictionary
(ii) Static Testing
(iii) Regression Testing
(iv) System Testing
(v) Preventive Maintenance
(vi) Parallel Running Implementation
(vii) Weaknesses of Incremental Model
(viii) Auditors’ involvement in development work

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CHAPTER 5

Acquisition, Development and

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4. Accountants’ Involvement in Development Work: An accountant can help in various

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• Rapid Application Development (RAD) Model: Rapid Application Development (RAD)

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7. Post Implementation Review Continuous evaluation of the system as it functions

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rates on data channels and communication links.

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• Direct Implementation / Abrupt Change-Over: This is achieved through an abrupt

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Communications network Centralized, decentralized, distributed, or local

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resources or its implementation schedule. Therefore, tradeoffs are often necessary. A

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important factor that should be considered by the systems analyst.

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the analysis of:

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processed by hardware devices and manual activities. A system component matrix

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information systems development projects signal changes - often radical - in the

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In order to overcome these aforementioned issues, organizations must execute a well-planned

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Old System New System

Fig. 5.1 (i): Direct Changeover

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Old System New System

Fig. 5.1 (ii): Phased Changeover

Old System New System

Fig. 5.1 (iii): Pilot Changeover

Fig. 5.1 (iv): Parallel Changeover

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