Post Appraisal Interview

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Post Appraisal Interview

In the final step of appraisal, the employee and his superior review and discuss
the evaluation, usually referred to ‘performance appraisal interview’.

Performance was appraised before the interview; the interview is just


the means of giving the employee the results and feedback. Thus called post
appraisal interview.

Post appraisal interview refers to the process of giving information to a worker


regarding performance level with suggestions for improving future performance.
It is also called performance feedback.

In this, supervisor typically sits down face to face with the worker and provides a
detailed analysis of the worker’s performance, giving positive, constructive
criticism and suggestion and guidelines for improvement.

OBJECTIVES

According to Maier, post appraisal interviews have various objectives:-

 To let the subordinates know where they stand.


 To recognize their work.
 To develop and train them for higher job.
 To point out how and where they can improve.
 To develop them in their present job.
 To let them know how they may progress in the company.
 To warn some employees that they must do better.

Maier describes three types of appraisal interview-

Tell and Sell: It is appropriate for new and young employees who are
inexperienced and insecure and who want the assurance of an authority
figure.
It can result in stifling upward communication and runs the risk of
developing “yes” man.

Tell and Listen: In this, superior typically starts off by covering the strengths
and weakness of the subordinate. The second part is devoted ore to
thoroughly exploring the subordinate’s feelings about the evaluation, the
superior assuming a rather non-directive role during the interview.

The Problem Solving Interview: It is more directed toward establishing a


mutual interest between the interviewer and the subordinate with the view
toward employee development in a constructive, problem-solving manner
with little emphasis on the appraisals as such.

One problem with this approach is the possible conflicting dual role of the
supervisor as both judge and helper.

Guidelines for effective performance feedback

 Feedback should be Descriptive rather than evaluative


 Feedback should be specific rather than general
 Feedback should be directed toward behaviour that the worker can do
something about or is able to change
 Feedback should be honest rather than manipulative and self-serving
 Feedback should be not used as an opportunity to criticize or to find
fault with the worker. It should be a natural process in the ongoing
superior - subordinate relationship.
 Feedback should be well timed.

Providing performance feedback is often unpleasant to both superior


and subordinate. Unless being pressurized by organizational policies and
controls, managers are likely to ignore this responsibility. Because-
There is always some risk of confrontation between managers and
employees when presenting negative feedback.
Many employees do tend to become defensive when their weaknesses
are pointed out. Instead of accepting the feedback as constructive and a
basis for improving performance , some criticize the manager or
redirect blame to someone else.
Employees tend to have an inflated assessment of their own
performance. Statistically speaking, half of all employees must be
below-average performers but the average employee’s estimate of his
or her own performance level generally falls around the 75th percentile.

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