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Statistical Quality Control (SQC) : Course Overview and Introduction Dr. Ahmed Shaban

This document provides an overview of the Statistical Quality Control course. It introduces key concepts like quality dimensions, specifications, defects, statistical process control, control charts, acceptance sampling and quality costs. The course aims to teach modern quality control techniques to monitor and improve processes. Students will learn to design and interpret control charts for variables and attributes, perform process capability analysis, and use statistical software. The grading scheme and topics covered in the course are also outlined.

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108 views23 pages

Statistical Quality Control (SQC) : Course Overview and Introduction Dr. Ahmed Shaban

This document provides an overview of the Statistical Quality Control course. It introduces key concepts like quality dimensions, specifications, defects, statistical process control, control charts, acceptance sampling and quality costs. The course aims to teach modern quality control techniques to monitor and improve processes. Students will learn to design and interpret control charts for variables and attributes, perform process capability analysis, and use statistical software. The grading scheme and topics covered in the course are also outlined.

Uploaded by

NohaM.
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
You are on page 1/ 23

IND 315

Statistical Quality Control


(SQC)
Lecture #1
Course Overview and Introduction
Dr. Ahmed Shaban

1
Introduction to SQC

2
Definitions – Meaning of Quality and Quality
Improvement
The quality of a product can be described and
evaluated in several ways.
Eight Dimensions of Quality (Garvin, 1987)
1. Performance (Will the product do the intended job?)
2. Reliability (How often does the product fail?)
3. Durability (How long does the product last?)
4. Serviceability (How easy is it to repair the product?)
5. Aesthetics (What does the product look like?)
6. Features (What does the product do?)
7. Perceived Quality (What is the reputation of the company
or its product?)
8. Conformance to Standards
3
Car Example

4
Two aspects of this traditional definition:
• Quality of design
– All goods and services are produced in various grades or levels of
quality.
– These variations in grades or levels of quality are intentional

• Quality of conformance
– The quality of conformance is how well the product conforms to the
specifications required by the design.

5
This is a modern definition of quality

6
The Transmission Example

Why did the Japanese do this?

How did the Japanese do this?

7
• The transmission example illustrates the utility of this definition
• An equivalent definition is that quality improvement is the
elimination of waste. This is useful in service or transactional
businesses.

8
Terminology

9
Terminology cont’d
• Specifications
– Lower specification limit
– Upper specification limit
– Target or nominal values
• Defective or nonconforming product
• Defect or nonconformity
• Not all products containing a defect are
necessarily defective

10
Statistical Methods for Quality Control
and Improvement

11
Statistical Methods
• Statistical process control (SPC)
– Control charts, plus other problem-solving tools
– Useful in monitoring processes, reducing variability
through elimination of assignable causes
– On-line technique
• Designed experiments (DOX)
– Discovering the key factors that influence process
performance
– Process optimization
– Off-line technique
• Acceptance Sampling
12
Walter A. Shewart (1891-1967)
• Trained in engineering and physics
• Long career at Bell Labs
• Developed the first control chart
about 1924

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Management Aspects of Quality Improvement
Effective management of quality requires the execution of
three activities:
1. Quality Planning
• Identifying customers (external and internal)
• Identifying customer needs [voice of the customer (VOC)]
2. Quality Assurance
• The set of activities that ensures the quality levels of products and
services are properly maintained, and that supplier and customer
quality issues are properly resolved.
3. Quality Control and Improvement
• The set of activities used to ensure that the products and services meet
requirements and are improved on a continuous basis.
• SPC and designed experiments are the major tools.

17
Quality Costs

18
Course Description
A comprehensive coverage of modern quality control techniques to include the
design of statistical process control systems and process improvement.
Objectives
• Understand the philosophy and basic concepts of quality, quality improvement,
statistical quality control.
• Demonstrate the ability to use the methods of statistical process control.
• Demonstrate the ability to design, use, and interpret control charts for variables.
• Demonstrate the ability to design, use, and interpret control charts for
attributes.
• Perform analysis of process capability and measurement system capability.
• Design and use acceptance sampling.
• Use of available statistical package to analyze process data.

19
Course Outline
• Introduction to statistical quality control
• Descriptive and inferential statistics
• Statistical process control
• Control charts for variables
• Control charts for attributes
• Interpreting control charts
• Acceptance sampling
• Industrial Applications and Case Studies

20
Course References
• Montgomery, D.C., “Statistical Quality Control: A Modern
Introduction”, John Wiley & Sons.

21
Grading Scheme

Final Exam: 60 Marks


Semester Work: 40 Marks
– Attendance and Participation: 15%
– Assignments and Other activities : 35%
– Midterm Exam: 50%

22
Discussion & Questions?

23

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