DETAILED TEACHING SYLLABUS (DTS) AND INSTRUCTOR GUIDE (IG’S)

PHILOSOPHY
The PHILIPPINE COLLEGE OF SCIENCE AND TECHNOLOGY is committed to the pursuit of excellence relative to student’s professional growth and
development.

VISION
PHILIPPINE COLLEGE OF SCIENCE AND TECHNOLOGY envisions producing quality graduates fully equipped with knowledge, attitudes, values and
skills and who are globally competitive in their chosen profession ever ready to render quality services.

MISSION STATEMENT
PHILIPPINE COLLEGE OF SCIENCE AND TECHNOLOGY provides quality education to every student through a well-balanced research oriented
learning environment that develops critical and creative thinking for maximum development of individual’s talents and capabilities.

INSTITUTIONAL OBJECTIVES
In pursuit of its Vision and Mission, PHILIPPINE COLLEGE OF SCIENCE AND TECHNOLOGY will achieve the following:
1. Provide programs and activities that will enhance the development of the students physically, intellectually, culturally, emotionally,
socially, spiritually and morally.
2. Provide college education opportunities to poor but deserving students through the PHILIPPINE COLLEGE OF SCIENCE AND TECHNOLOGY
scholarship grants.
3. Train students with globally competitive technical skills that will make them competent and capable of handling challenges in life.
4. Provide manpower needs of the country with professionally qualified graduates imbued with dignity and high moral values who are
mature, self-reliant, responsible and self-discipline citizens.

SPECIAL OBJECTIVES
To provide the country with globally competit6ive and professionally licensed graduates as integral part of the total manpower needed for the
economic development in the national and international levels.
Issue Date Prepared by: Reviewed by: Recommended by: Approved by:
Revision Status
Instructor Department Head ELSE MARIE T. VILLANUEVA, CPA, MBA ENGR. RAUL GIRONELLA, Sr.
Revision Date
College Dean VP for Academic Affairs

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 COLLEGE OF ACCOUNTANCY AND BUSINESS PROGRAMS

PHILOSOPHY
The Philippine College of Science and Technology, College of Accountancy and Business Programs provides excellent trainings in business
education in a highly competitive world.

GENERAL OBJECTIVES
1. To develop, implement, evaluate and continually improve programs of business education that enhance administrative competence
and entrepreneurial abilities;
2. To develop the professional and technical proficiency of business education students so that they can become effective leaders in
their chosen careers.

SPECIFIC OBJECTIVES

The above goal will be achieved through the following specific objectives:
1. To provide students with basic concepts of economics, finance, management, marketing and business law;
2. To apply these concepts in business and related professions;
3. To inculcate social responsibilities in business;
4. To develop the entrepreneurial potential of students; and
5. To update students with emerging business trends in consonance with information age.
THREE-YEAR DIPLOMA COURSE IN ACCOUNTANCY

PROGRAM OUTCOMES

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 The Three-Year Diploma Course in Accountancy aims to provide a framework for developing the skills and knowledge needed for
employment and self-employment in the progressively dynamic business environment. The Diploma is developed specifically in recognition of
the growing importance of individuals equipped with essential skills and knowledge in accountancy context.

The objectives of the program are to prepare students to embark on a career in the accountancy field or to further continuing education at the
sub-professional level by providing them:
 Knowledge and skills of accounting, economics, management, business law, business communications, numeracy and information
technology;
 Cognitive, communication and interpersonal skills;
 Information technology skills;
 An educational experience to pursue life-long learning; and
 A strong sense of responsibility as a member of the society.

LEARNING OUTCOMES

At the end of this programme, the students should be able to:

1. Demonstrate the understanding of fundamental accounting knowledge and skills for higher level of study, employment or self-
employment.
2. Record financial transactions and prepare financial statements in compliance with acceptable accounting principles for various forms of
organisations, be it profit or not-for-profit.
3. Demonstrate good interpersonal and communication skills in order to function as a member of the society.
4. Demonstrate analytical, judgment and critical thinking skills in decision-making and problem-solving in relations with financial
information and business operations.
5. Develop values, ethics, and skills necessary to embrace a career in accountancy at sub-professional level and for lifelong learning.

COURSE TITLE OPERATIONS MANAGEMENT COURSE CODE CBME1

CREDIT UNITS 3 COURSE PREREQUISITE/CO-

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 REQUISITE
COURSE DESCRIPTION
This course is an introduction to the concepts, principles, problems, and practices of operations management. Emphasis is on managerial processes
for effective operations in both goods-producing and service-rendering organization. Topics include operations strategy, process design, capacity
planning, facilities location and design, forecasting, production scheduling, inventory control, quality assurance, and project management. The
topics are integrated using a systems model of the operations of an organization.
REFERENCE: 1. Evans, James R. (2014). Total Quality Management. Rex Book Store
2. Evans, James R. (2013). Total Quality Management. Cengage Learning
3. Monthgomery, Douglas C. (2011). Managing, controlling and Improving Quality. John Wiley & Sons., Inc.
COMPETENCE
COURSE INTENDED LEARNING OUTCOMES (CILO’S)

At the end of the course, the student shall be able to:

1. To know and understand the fundamental theories and principles of Quality, Total Quality Management
2. Benchmark the management practices which are substandard based on the principles of Total Quality Management
3. Appreciate the importance of Total Quality Management and to realize the costs reduced in the practice of the same
4. Develop a conceptual framework on the dispensable functions needed in the implementation of Total Quality Management like the
TPM-Total Productive Maintenance
5. Learn to apply the principle in TQM
6. Enhance skills of the different angles in applying TQM like leadership

CHECK-UP PERIOD

CONTENT/TOPIC INTENDED LEARNING OUTCOME SUGGESTED REFERENCES AND ASSESSMENT TASKS

(ILO’S) TEACHING/LEARNING EQUIPMENTS (AT’s)
ACTIVITIES (TLAs)
Part I. TQM Perspective Define the concept of quality Problem Solving Reference Books Oral Recitation
Board Exercises Hand Outs Board Exercise
1. TQM Evolution Trace the development of and Orientations Board Presentation Quiz/seat work
a. Definition of Quality chain reaction of quality Class Intro PowerPoint Presentation Homework
b. Chain Reaction Subject Intro Video Presentation Oral Recitation, board
c. Dimensions of Quality Examine the dimensions of exercises, quiz, seat work,
d. Quality Pays quality Board exercises, homework and written exam
e. Evolution of Quality orientation, class intro,

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 f. Quality Control Discuss the evolution of quality subject intro and group Preliminary Assignment #1
g. Quality Assurance dynamics Preliminary Recitation #1
h. Quality Planning Recite the meaning and essence
i. Quality Improvement of quality control, assurance,
j. Strategic Planning planning and improvement Preliminary Recitation #2
k. Quality of Management
l. Total Quality Know additional information
Management about total quality management,
strategic planning and quality of
management

Understand Quality Cost Oral Recitation

Board Exercise
Discuss the concept of Quiz/seat work
2. Quality Cost Know how much a company quality cost Homework
a. Cost of Quality allocate cost of quality and how Oral Recitation, board
b. Classification of Failure to reduce cost of failure exercises, quiz, seat work,
Cost Allow students to answer homework and written exam
c. Reducing Cost Understand Juran’s Model of Experiential
d. Juran’s Model of Optimum Quality Cost Exercise/What Would
Optimum Quality Cost You Do Exercise
e. Analysis of COQ for
Improvement Group Work/ Workshop
f. Analysis of External Mapping Exercises
Failure Cost Case Studies
g. Analysis of Internal Business Game
failure Cost

PRELIMINARY PERIOD
CONTENT/TOPIC INTENDED LEARNING OUTCOME SUGGESTED REFERENCES AND ASSESSMENT TASKS
(ILO’S) TEACHING/LEARNING EQUIPMENTS (AT’s)
ACTIVITIES (TLAs)
Leadership Define the elements of TQM and Problem Solving Reference Books Oral Recitation

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 a. Elements of TQM Leadership for TQM Board Exercises Hand Outs Board Exercise
b. Leadership for TQM Orientations Board Presentation Quiz/seat work
c. Deming’s 14 Points for Class Intro PowerPoint Presentation Homework
Top Management Know the importance of Subject Intro Video Presentation Oral Recitation, board
d. Ten Strategies for Top Deming’s 14 Points for Top exercises, quiz, seat work,
Management Management and able to choose Board exercises, homework and written exam
the quality point that they can orientation, class intro,
TQM Implementation apply in their daily lives subject intro and group Preliminary Assignment #2
a. TQM Tools and dynamics Preliminary Recitation #2
Techniques Able to decide and apply the
b. PDSA TQM TQM tools and techniques for
Implementation TQM Implementation Preliminary Assignment #3
c. Planning Phase of TQM Preliminary Recitation #3
d. Apply PDSA for
Improvement
e. Select Process for Know by heart the meaning of
Improvement TQM and apply it; With the
f. Barriers to TQM knowledge about the customers,
Implementation students should apply it in their
daily lives that as customers, Lecture/Discussion Reference Books Oral Recitation
they have rights but these rights Case Study/Research Hand Outs Board Exercise
TQM Principles and Strategies also have their limits. work Board Presentation Quiz/seat work
1. Customer Satisfaction PowerPoint Presentation Homework
a. Service Quality Problem solving Video Presentation Oral Recitation, board
b. The Kano Model exercises, quiz, seat work,
c. Agreed Customer homework and written exam
Requirements Group Work/ Workshop
d. Customer Mapping Exercises
Feedback Understand and use the process Case Studies Preliminary Assignment #4
e. Customer approaches made by Subburaj Business Game Preliminary Recitation #4
Recovery Process

2. Employee Involvement Oral Recitation

a. Employee Lecture/Discussion Reference Books Board Exercise
motivation Case Study Analysis and Hand Outs Quiz/seat work
b. Motivation theory Collaboration Board Presentation Homework
c. Teamwork PowerPoint Presentation Oral Recitation, board

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 d. Trainings and Able to apply through problem Problem solving Video Presentation exercises, quiz, seat work,
mentoring solving the Juran and Kaizen homework and written exam
e. Recognition and concept, the seven quality tools
reward and identify the seven deadly
f. Feedback and waste Preliminary Assignment #5
performance Preliminary Recitation #5
appraisal PowerPoint Presentation

3. Process Approach
a. Model Process for Problem Solving
Definition
b. Subburaj’s 6S
Model for Process
Improvement
c. Customer Supplier
Chains
d. Supply Chain
Management
e. Just-In-Time
f. Lean
Manufacturing
g. Kanban Systems
h. Zero Defects
4. Continuous Process
Improvement
a. Juran’s Trilogy
b. Kaizen
c. 7 Quality Tools
d. Goal of Kaizen
e. 5S practices
f. 5S Certification
g. The Seven Deadly
Waste

MIDTERM PERIOD
CONTENT/TOPIC INTENDED LEARNING OUTCOME SUGGESTED REFERENCES AND ASSESSMENT TASKS

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 (ILO’S) TEACHING/LEARNING EQUIPMENTS (AT’s)
ACTIVITIES (TLAs)
Supplier Partnership Explore the different TQM tools Discuss the opening Reference book Oral Recitation
a. Importance of by applying it through problem case: Deliberation and Research Board Exercise
Suppliers solving and case analysis recitation will take Hand outs Quiz/seat work
b. Supplier Selection place PPT Presentation Homework
c. Supplier Standards Video Presentation Oral Recitation, board
d. Supplier Ratings Understand and apply the Board Presentation using exercises, quiz, seat work,
e. Supplier Seminars process of several statistical tools PowerPoint several problems and homework and written exam
Presentation exercises
Performance Measures
a. Criteria for Midterm Assignment #1
Selection of Midterm Quiz #1
Measures Midterm Recitation #1
b. Measurement
Strategy Problem Solving
c. Performance
Measure Design Understand and apply the Midterm Assignment #2
d. Balance score Card process of the seven quality Group Work/ Workshop Midterm Quiz #2
(BSC) control tools through problem Mapping Exercises Midterm Recitation #2
solving Case Studies
Statistical Process Control
Responsible business
The Seven Quality Control Tools debate
and Introduction to Statistics
a. Process Control
b. Fundamentals of Statistics
c. Characteristics of Normal Able to create and propose Midterm Assignment #3
Distribution Curve charts for improving process Group Work/ Workshop Midterm Quiz #3
d. Causes of Process capability based on the needs of Mapping Exercises Midterm Recitation #3
Variability the problem given Case Studies
e. Accuracy and Precision
f. Standard Normal Discussion questions
Distribution
g. Acceptable Quality Level Responsible business Midterm Assignment #4
debate about whistle- Midterm Quiz #4
Control Charts for Improving blowing Midterm Recitation #4

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 Process Capability Understand the new
a. Process Stability management tools, business
b. Central Limit Theorem process benchmarking and Video Case analysis
c. Control Charts quality function deployment and
d. Control Chart for its impact to businesses Discussion questions
Variable Data
e. Process capability Responsible Business
indices debate
f. Control charts

Six Sigma
a. Defects and Six Sigma
b. Definition of Six Sigma
c. The Origin of Six Sigma
d. Essence of Six Sigma
e. Six Sigma Process
Models

Seven New Management Tools

Business Process Benchmarking
(BPB)
Quality Function Deployment
(QFD)

SEMI-FINAL PERIOD

CONTENT/TOPIC INTENDED LEARNING OUTCOME SUGGESTED REFERENCES AND ASSESSMENT TASKS

(ILO’S) TEACHING/LEARNING EQUIPMENTS (AT’s)
ACTIVITIES (TLAs)
Taguchi Robust Design Understand and apply the use of Discuss the opening Reference book Evaluation of output
a. Measure Of Quality Taguchi Robust Design and its case: Deliberation Research Quizzes
b. Taguchi’s Loss Function importance in the business and recitation will Hand outs Oral/ Written Report
c. Signal To Noise Ratio management take place PPT Presentation Long Test
d. Taguchi Philosophy Video Presentation
Board Presentation using

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 Total Productive Maintenance Know the total productive Group Work/ several problems and Semi-Final Assignment #1
a. Goal of Total Productive maintenance, history of TPM and Workshop exercises Semi-Final Recitation #1
Maintenance (TPM) quality rate and able to apply as Mapping Exercises
b. Preventive Maintenance solution to a problem Case Studies
c. History of TPM
d. Quality Rate Business Game Semi-Final Assignment #2
Semi-Final Quiz #1
Failure Mode and Effects Analysis Discussion questions Semi-Final Recitation #2
a. Reliability
b. Bathtub Curve Responsible business
c. Failure Mode and debate
Effect Analysis
d. Critically Matrix Semi-Final Assignment #3
Semi-Final Quiz #2
Semi-Final Recitation #3

FINAL PERIOD
CONTENT/TOPIC INTENDED LEARNING SUGGESTED REFERENCES AND ASSESSMENT TASKS
OUTCOME TEACHING/LEARNING EQUIPMENTS (AT’s)
(ILO’S) ACTIVITIES (TLAs)
Quality System –ISO 9000 Discuss the nature of Discuss the opening Reference book Evaluation of output
Standard sustainability as it relates to case: Deliberation and Research Quizzes
social responsibility recitation will take Hand outs Oral/ Written Report
a. Quality Management place PPT Presentation Long Test
System Video Presentation
Explore a variety of Group Work/ Workshop Board Presentation using
b. Implementation of ISO environmental issues faced by Mapping Exercises several problems and Final Assignment #1
9001 and Certification business and society and apply Case Studies exercises Final Recitation #1
strategies in line with
c. Continuing ISO 9000 environmental management Business Game
Certification system

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 Identify the impact of Discussion questions
d. Sector Specific Quality environmental policy and Final Assignment #2
System Standards regulations Responsible business Final Quiz #1
debate Final Recitation #2
Environmental Management
System (EMS) Discuss a strategic approach to
respond to environmental
a. Benefits of EMS issues
Certification Final Assignment #3
Final Quiz #2
b. Requirements of Final Recitation #3
Environmental
Management System
Quality

COURSE ASSESSMENT:
(Criteria for Grading)
Methods of Evaluation: Students will be evaluated according to the following:
05 Examinations (Check-Up Examination, Preliminary Examination, Mid-Term Examination, Semi-Final Examination and Final Examination);
14 Recitations (Preliminary Recitation, Mid-Term Recitation, Semi-Final Recitation and Final Recitation);
14 Quizzes; and
10 Assessment
The final course grade will be computed according to the following formula:
1. Eighty percent (80%) attendance or better
2. Seventy five percent (75%) general average based on the grading system as follows:
a. Prelim Grade- (5%) (Assignment) + (10%) (Recitation) + (50%) (Quizzes) + (35%)[(Checkup exam + Prelim Exam)/2]
b. Midterm Grade- [(Prelim Grade)+ (TMG)/2]; where :TMG= (5%) (Assignment) + (10%) (Recitation) + (50%) (Quizzes) + (35%) (Midterm Exam)
c. Final Grade = (Midterm Grade) + 2 (TFG)/3; where TFG = (5%) (Assignment) + (10%) (Recitation) + (50%) (Quizzes) + (35%)[(S-Final Exam + Final Exam)/2]

COURSE POLICIES
(Requirements)

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 A. Attendance Procedure: Attendance will be taken at the beginning of each class. Students are expected to attend every class. Students are responsible for all
materials covered during any absence and assignments must be completed by the due date for credit. The absence of four or more lectures and/or labs will result
in a “DROPPED” grade. Missed exams will require proof of extenuating circumstances for any make-up consideration;
B. Absence due to illness: if you are sick, DO NOT ATTEND THE CLASS. Contact the instructor by email, telephone, or cellphone to discuss how will you keep up with
the coursework assignments and complete the tasks assigned.
C. Methods of Instruction: Methods will include lectures and demonstrations that discuss the terms, concepts and formulate of the assigned chapter. During the
lecture a quizzes about the basic concepts of each chapter will be given. The student is expected to read one chapter and solve the assigned problems each week.
This will require an average of five hours of study outside of the classroom each week. The previously assigned problems will be collected for grading and the
solution will be derived in class. This process is designed to help the student thoroughly understand the conce3pts and applications of the material covered.
D. Academic Honesty: All students are expected to behave with academic honest. It is not academically honest, for example, to misrepresent another person’s
worlds or ideas as one’s own, to take credit for someone else’s work or ideas; to cope and paste material from another document or from the internet, to accept
help on a test or to obtain advanced information or confidential test materials or to act in a way that might harm another students’ chance for academic success.
When the instructor believes that a student has failed to maintain academic honesty, he or she may be given an “F” grade, either for the assignment, quiz,
examination, or the course depending upon the severity of the offense.

COURSE TITLE SY/TERM OF EFFECTIVITY PREPARED BY APPROVED BY

OPERATIONS MANAGEMENT SY 2018-2019 ROSALIE SHERYLL T. ROSALES, MBA ENGR. RAUL B. GIRONELLA, MBA
VICE PRESIDENT FOR ACADEMIC AFFAIRS

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