QUALIFICATIONS PACK - OCCUPATIONAL STANDARDS FOR TELECOM INDUSTRY

Contents
1. Introduction and Contacts..................1
2. Qualifications Pack……….……...............2
What are
Occupational 3. OS Units……………………..…….…..............6
Standards(OS)?

 OS describe what
individuals need
to do, know and
understand in
order to carry out Introduction
a particular job
role or function Qualifications Pack-Cluster Manager

 OS are
performance SECTOR: TELECOM
standards that SUB-SECTOR: Passive Infrastructure
individuals must
achieve when OCCUPATION: Operation and Maintenance
carrying out
REFERENCE ID: TEL/Q4102
functions in the
workplace, Cluster Manager is known as Asset Manager/ Project Manager/ Zonal Operations
together with Manager/Infra Manager.
specifications of
the underpinning
Brief Job Description: Individual at this job is responsible for providing
knowledge and
uninterrupted infra services to operators in cluster; ensure optimum utilization of
understanding
resources; efficiency in reducing energy and other operational costs; delight
customer by ensuring high up-time per mobile tower is maintained; adherence to
Contact Us:
2nd Floor, C-DOT compliance/performance parameters; technical and safety training of team and a
Campus,Mandi holistic technical approach towards the entire infrastructure present at cell
Road, Mehrauli sites/mobile towers.
New Delhi - 110030
T: +91 11 26598711 Personal Attributes: This job role requires the individual to be effective at analytical
F: +91 11 26805318 and managerial skills; must be a good planner and organizer with strong written and
E-mail:
verbal communication; effective negotiation skills; team management skills; acumen
[email protected]
for business; customer focused; must be assertive; must be self-motivated and alert;
willing to work under pressure for long hours.
Insert SSC logo
height – 0.51”,
Qualifications Pack For Infra Manager
width 2.84”

Qualifications Pack
TEL/Q4102
Code

Cluster Manager
Job Role
Job Details

Credits(NVEQF/NVQ
TBD Version number 1.0
F/NSQF) [OPTIONAL]
Sector Telecom Drafted on 13/05/2013
Sub-sector Service Provider Last reviewed on 25/07/2013

Occupation Sales & Distribution Next review date 31/05/2015

Job Role Cluster Manager

Provides uninterrupted infra services to operators in cluster,

ensure optimum utilization of resources, efficiency in reducing
Role Description
energy and other operational costs and technical and safety
training of team
6
NVEQF/NVQF level
ITI / Diploma in technical degree
Minimum Educational Qualifications
B Tech/ B.E. in Electrical/ Elecronics/ Telecommunication/
Maximum Educational Qualifications
Energy/Mechanical
Training
Leadership skills
(Suggested but not mandatory)
Experience 4-7 years for B Tech / B.E.
12 years for ITI / Diploma
(Click to open the below hyperlinks)
Compulsory:
1. TEL/N4109 (Reduce repair, maintenance and service cost
per cell site)
2. TEL/N4110 (Maintain cell site up-time & alarm
automation)
Applicable National Occupational 3. TEL/N4111 (Quality assurance and cell site audit
Standards (NOS) compliance)
4. TEL/N4112 (Governance meeting with vendors)
5. TEL/N4113 (Employee Health & Safety)
6. TEL/N4114 (Team development)

Optional:
Not Applicable
Performance Criteria As described in the relevant OS units
2
Insert SSC logo
height – 0.51”,
Qualifications Pack For Infra Manager
width 2.84”

Keywords /Terms Description

A cell site is a cellular telephone site where antennas and electronic

Definitions

communications equipment are placed, usually on a radio mast, tower

Cell Site (Mobile Tower)
or other high place, to create a cell (or adjacent cells) in a cellular
network
Core Skills or Generic Skills are a group of skills that are key to learning
Core Skills or Generic and working in today's world. These skills are typically needed in any
Skills work environment. In the context of the OS , these include
communication related skills that are applicable to most job roles
Description gives a short summary of the unit content. This would be
Description helpful to anyone searching on a database to verify that this is the
appropriate OS they are looking for
Function is an activity necessary for achieving the key purpose of the
sector, occupation, or area of work, which can be carried out by a
Function
person or a group of persons. Functions are identified through
functional analysis and form the basis of OS
Job role defines a unique set of functions that together form a unique
Job role
employment opportunity in an organization
Knowledge and Understanding are statements which together specify
Knowledge and
the technical, generic, professional and organizational specific
Understanding
knowledge
Month-till-date (MTD) is a period starting at the beginning of the
current month and ending at the current date. Month-till-date is used
MTD (Month till date) in many contexts, mainly for recording results of an activity in the time
between a date (exclusive, since this day may not yet be "complete")
and the beginning of the current month
NOS (National
NOS are Occupational Standards which apply uniquely in the Indian
Occupational
context
Standards)
Occupation is a set of job roles, which perform similar/related set of
Occupation
functions in an industry
An abbreviation for operating company such as a mobile service
OPCO (Mobile
provider. Opco is most often used to describe the main operating
Operator)
company that is involved in an opco/propco deal

Organizational Context includes the way the organization is structured

Organizational Context and how it operates, including the extent of operative knowledge
managers have of their relevant areas of responsibility

OS specify the standards of performance an individual must achieve

when carrying out a function in the workplace, together with the
OS (Occupational
knowledge and understanding they need to meet that standard
Standards)
consistently. Occupational Standards are applicable both in the Indian
and global contexts

3
Insert SSC logo
height – 0.51”,
Qualifications Pack For Infra Manager
width 2.84”

Performance Criteria are statements that together specify the standard

Performance Criteria
of performance required when carrying out a task
Power Interface Unit, which is commonly known as PIU, is the most
PIU (Power Interface
modern electrical interface and control unit used for GSM / Telecom
Unit)
installation
The care and servicing by personnel for the purpose of maintaining
equipment and facilities in satisfactory operating condition by
PM (Preventive
providing for systematic inspection, detection, and correction of
Maintenance)
incipient failures either before they occur or before they develop into
major defects
Qualifications Pack comprises the set of OS, together with the
QP (Qualifications Pack) educational, training and other criteria required to perform a job role.
A Qualifications Pack is assigned a unique qualification pack code
Qualifications Pack Qualifications Pack Code is a unique reference code that identifies a
Code qualifications pack
Scope is the set of statements specifying the range of variables that an
Scope individual may have to deal with in carrying out the function which
have a critical impact on the quality of performance required
Sector is a conglomeration of different business operations having
similar businesses and interests. It may also be defined as a distinct
Sector
subset of the economy whose components share similar characteristics
and interests
A service-level agreement (SLA) is a part of a service contract where a
SLA (Service Level
service is formally defined. In practice, the term SLA is sometimes used
Agreement)
to refer to the contracted delivery time of the service or performance
Sub-functions are sub-activities essential to fulfill the achieving the
Sub-functions
objectives of the function
Sub-sector Service provider denots or deals with all type of connections
TAT (Turn Around The time taken to resolve a request or a complaint of the mobile
Time) operator/customer
Is a communication sector consisting of companies who provide
Telecom
telephonic communication facilities to the public
Unit Code is a unique identifier for an OS unit, which can be denoted
Unit Code
with either an ‘O’ or an ‘N’
Unit Title gives a clear overall statement about what the incumbent
Unit Title
should be able to do
In the telecom industry, on a conceptual level, value-added services
add value to the standard service offering, spurring the subscriber to
use their phone more and allowing the operator to drive up their
VAS (Value added ARPU. For mobile phones, while technologies like SMS, MMS and data
service) access were historically usually considered value-added services, but in
recent years SMS, MMS and data access have more and more become
core services, and VAS therefore has beginning to exclude those
services

4
Insert SSC logo
height – 0.51”,
Qualifications Pack For Infra Manager
width 2.84”

Vertical may exist within a sub-sector representing different domain

Vertical
areas or the client industries served by the industry

The following acronyms/codes have been used in the nomenclature above:

Keywords/Terms Description
CI Cluster Incharge
Acronyms

CIT Central IT (Information Technology) Systems

DG Diesel Generator
EHS Environment Health and Safety
IM Infra Manager
MTD Month Till Date
NOC Network Operations Centre
OPCO Operating Companies
PIU Power Interface Unit
PIU Project Implementation Unit
PM Preventive Maintenance
R&M Repair and Maintenance
SLA Service Level Agreement
SMPS Switched mode power supply
TAT Turn Around Time
TOC Tower Operating Center
ZOM Zonal Operation Manager
SCM Supply Chain Management
PR Purchase Request

Back to Top

5
 Your SSC
logo

TEL/N4109 Reduce repair, maintenance and service cost per site

---------------------------------------------------------------------------------------------------------------------------------------

National Occupational
Standard

---------------------------------------------------------------------------------------------------------------------------------------
Overview

This unit is about devising strategies to reduce repair & maintenance cost and
penalty on hub sites.

6|P age
 Your SSC
logo

TEL/N4109 Reduce repair, maintenance and service cost per site

Unit Code TEL/N4109

Unit Title
Reduce repair, maintenance and service cost per site
(Task)
National Occupational Standard

Description This OS unit is about regulating monthly cost as per budget for entire hub sites
Scope This unit/task covers the following:
Key stake holders:
 cluster manager (CM)
 cluster in-charge (CIs)
 technicians
 vendors

Manage monthly repair and maintenance cost per site and avoid any penalty from
mobile operators (OPCOs)

Performance Criteria (PC)

Element Performance Criteria
To be competent, the user/individual on the job must be able to:

PC1. obtain monthly repair/maintenance budget per site from regional office
PC2. obtain vendor and technician preventive maintenance report
PC3. validate monthly preventive maintenance report of vendor and technician
PC4. regulate maintenance cost (diesel consumption, DG running hours) and
expenses (electricity bill) per site as per monthly budget
PC5. obtain report requesting site infrastructure repair
PC6. evaluate actual cost for repair vis-à-vis allocated monthly budget
PC7. seek approval for extra budget per site, if required
PC8. validate and approve repair cost per site
PC9. devise methods to reduce the repair and maintenance cost per mobile
tower
PC10. co-ordinate with central team for driving penalty reduction plans on hub
sites

Knowledge and Understanding

A. Organizational The user/individual on the job needs to know and understand:
Context
KA1. organizational guidelines and code of conduct to maintain site cost
(Knowledge of the KA2. monthly budget to repair and maintain hub sites
company / KA3. monetary penalty criteria w.r.t. SLAs, to avoid fine
organization & its
process relevant to
area of
responsibilities)

7|P age
 Your SSC
logo

TEL/N4109 Reduce repair, maintenance and service cost per site

B. Technical The user/individual on the job needs to know and understand:

Knowledge
KB1. navigation of intranet tools for obtaining repair requests and approval for
budget
KB2. latest passive infra technologies and equipments like DG, PIU, AC, SMPS,
battery banks etc.
KB3. energy related computations and new energy initiatives
Skills (S)
A. Core Skills/ Oral Communication (Listening and Speaking skills)
Generic Skills The user/individual on the job needs to know and understand how to:

SA1. converse in local dialect to find out details about infrastructure

repair/replacement request from Cluster In-charge

Reading Skills:
The user/individual on the job needs to know and understand how to:

SA2. read and comprehend reporting and data capturing formats to identify
asset replacement

B. Professional Skills Planning and Organizing Skills

The user/individual on the job needs to know and understand how to:

SB1. take initiatives and make decisions to maintain site cost

SB2. prioritize and execute tasks in a high-pressure environment
SB3. use and maintain resources efficiently and effectively

Problem Solving Skills

The user/individual on the job needs to know and understand how to:

SB4. analyze operators’ issues and find alternatives

SB5. should be methodical & scientific in doing RCA and also in arriving at an
optimum solution
Relationship Building Skills
The user/individual on the job needs to know and understand how to:

SB6. co-ordinate with central team to decide strategies to reduce penalties

from OPCOs

8|P age
 Your SSC
logo

TEL/N4109 Reduce repair, maintenance and service cost per site

NOS Version Control:

TEL/N4109
NOS Code

Credits(NVEQF/NVQF/NSQF) 1.0
Version number
[OPTIONAL]
Telecom 01/05/2013
Industry Drafted on
Passive infrastructure 25/07/2013
Industry Sub-sector Last reviewed on

Next review date 31/05/2015

Back to QP

9|P age
 Your SSC
logo

TEL/N4110 Maintain site up-time & alarm automation

---------------------------------------------------------------------------------------------------------------------------------------

National Occupational
Standard

---------------------------------------------------------------------------------------------------------------------------------------
Overview

This unit is about creating customer (mobile operator) delight by meeting and
exceeding site up-time beyond pre-defined SLA.

10 | P a g e
 Your SSC
logo

TEL/N4110 Maintain site up-time & alarm automation

Unit Code TEL/N4110

Unit Title
Maintain site up-time and alarm automation
(Task)
National Occupational Standard

Description This OS unit is about providing customer (OPCOs) delight by running entire site as per
SLA
Scope This unit/task covers the following:
Key stake holders:
 cluster manager (CM)
 cluster in-charge (CIs)
 technicians
 vendors

Maintain site up-time

Review alarm functioning

Performance Criteria (PC)

Element Performance Criteria
To be competent, the user/individual on the job must be able to:

PC1. obtain pre-defined SLA and and maintain up-time as per all mobile
operators
PC2. design a plan to reduce outage of passive infrastructures/equipments
basis outage history and current health of equipments
PC3. review site-wise alarm functioning report
PC4. co-ordinate between estate and security team on ground
PC5. obtain daily/weekly/monthly outage report for all hub sites
PC6. review and maintain daily/weekly/monthly outage report of entire hub
sites

Knowledge and Understanding

A. Organizational The user/individual on the job needs to know and understand:
Context
KA1. organization’s guidelines to maintain site up-time
(Knowledge of the KA2. monthly budget to get the health check-up done for all equipments
company /
organization & its
process relevant to
area of
responsibilities)

11 | P a g e
 Your SSC
logo

TEL/N4110 Maintain site up-time & alarm automation

B. Technical The user/individual on the job needs to know and understand:

Knowledge
KB1. general engineering concepts
KB2. site equipment operations and maintenance
KB3. navigation of intranet tools for obtaining repair requests and budget
approval
KB4. pre-defined SLA and up-time from all mobile operators

Skills (S)
A. Core Skills/ Oral Communication (Listening and Speaking skills)
Generic Skills The user/individual on the job needs to know and understand how to:

SA1. converse in regional dialect with vendors, CIs and technicians

Reading Skills
The user/individual on the job needs to know and understand how to:

SA2. read and comprehend reporting and data capturing formats to identify
performance related gaps

B. Professional Skills Planning and Organizing Skills

The user/individual on the job needs to know and understand how to:

SB1. design plan basis outage history and health of equipments to maintain
site up-time

Decision Making Skills

The user/individual on the job needs to know and understand how to:

SB2. take desired decisions to ensure up-time of mobile towers within defined
SLA
SB3. resolve issues through alarm automation

Problem Solving Skills

The user/individual on the job needs to know and understand how to:

SB4. analyze operators’ issues and find alternatives

SB5. should be methodical & scientific in doing RCA and also in arriving at an
optimum solution
Relationship Building Skills
The user/individual on the job needs to know and understand how to:

SB6. co-ordinate with central team to get the health check-up done for sites

12 | P a g e
 Your SSC
logo

TEL/N4110 Maintain site up-time & alarm automation

NOS Version Control:

TEL/N4110
NOS Code

Credits(NVEQF/NVQF/NSQF) 1.0
Version number
[OPTIONAL]
Telecom 09/05/2013
Industry Drafted on
Passive infrastructure 25/07/2013
Industry Sub-sector Last reviewed on

Next review date 31/05/2015

Back to QP

13 | P a g e
 Your SSC
logo

TEL/N4111 Quality assurance and site audit compliance

---------------------------------------------------------------------------------------------------------------------------------------

National Occupational
Standard

---------------------------------------------------------------------------------------------------------------------------------------
Overview

This unit is about regular meetings with vendors to ensure timely & good
quality support from vendors in a mutually beneficial way.

14 | P a g e
 Your SSC
logo

TEL/N4111 Quality assurance and site audit compliance

Unit Code TEL/N4111

Unit Title
Quality assurance and site audit compliance
(Task)
National Occupational Standard

Description This unit is about regular meetings with vendors to ensure timely & good quality
support from vendors in a mutually beneficial way
Scope This unit/task covers the following:
Key stake holders:
 cluster manager (CM)
 cluster incharge (CIs)
 vendors
 technicians

Visit sites to assure quality parameters like safety of site and employees, material
availability etc.

Performance Criteria (PC)

Element Performance Criteria
To be competent, the user/individual on the job must be able to:

PC1. monitor asset replacement requests

PC2. assure compliance through CIs, vendors and technicians
PC3. update material requirement to SCM and assure timely repair/
replacement of assets
PC4. assure quality material is supplied at the site
PC5. raise PR for repairable assets and assure work order is released for the
same
PC6. inform vendor to repair or replace assets
PC7. co-ordinate with CIs for timely preventive maintenance
PC8. visit all hub sites after outage to assure safety and material availability
PC9. regular training on fire and electrical safety on ground
PC10. adhere to SOPs (standard operating procedures)

Knowledge and Understanding

A. Organizational The user/individual on the job needs to know and understand:
Context
KA1. organizational guidelines for managing assets
(Knowledge of the KA2. organizational guidelines for quality assurance compliance parameters
company / KA3. organizational guidelines for safety and security
organization & its
process relevant to
area of
responsibilities)

15 | P a g e
 Your SSC
logo

TEL/N4111 Quality assurance and site audit compliance

B. Technical The user/individual on the job needs to know and understand:

Knowledge
KB1. navigation of intranet tools, if any for obtaining repair requests and
budget approval
KB2. latest technologies and equipments like AC, DG, PIU, SMPS and battery
bank

Skills (S)
A. Core Skills/ Oral Communication (Listening and Speaking skills)
Generic Skills The user/individual on the job needs to know and understand how to:

SA1. converse in regional dialect with vendors, CIs and technicians

Reading Skills
The user/individual on the job needs to know and understand how to:

SA2. read and comprehend organizational policies

B. Professional Skills Planning and Organizing Skills

The user/individual on the job needs to know and understand how to:

SB1. plan and organize site visits to audit timely supply of quality material
SB2. prioritize and execute tasks in a high-pressure environment
SB3. use and maintain resources efficiently and effectively

Problem Solving Skills

The user/individual on the job needs to know and understand how to:

SB4. analyze operators’ issues through site audit and find alternatives

Relationship Building Skills

The user/individual on the job needs to know and understand how to:
SB5. co-ordinate with central team to strategize for quality audit assurance
SB6. maintain healthy vendor relations

16 | P a g e
 Your SSC
logo

TEL/N4111 Quality assurance and site audit compliance

NOS Version Control:

TEL/N4111
NOS Code

Credits(NVEQF/NVQF/NSQF) 1.0
Version number
[OPTIONAL]
Telecom 27/06/2013
Industry Drafted on
Passive Infrastructure 25/07/2013
Industry Sub-sector Last reviewed on

Next review date 31/05/2013

Back to QP

17 | P a g e
 Your SSC
logo

TEL/N4112 Governance meeting with vendors

---------------------------------------------------------------------------------------------------------------------------------------

National Occupational
Standard

---------------------------------------------------------------------------------------------------------------------------------------
Overview

This unit is about periodic meeting with vendors to manage sites operations.

18 | P a g e
 Your SSC
logo

TEL/N4112 Governance meeting with vendors

Unit Code TEL/N4112

Unit Title
Governance meeting with vendors
(Task)
National Occupational Standard

Description This OS unit is about periodic meeting with vendors to manage sites operations
Scope This unit/task covers the following:
Key stake holders:
 cluster manager (CM)
 cluster in-charge (CIs)
 vendors

Periodic meeting with vendors

Performance Criteria (PC)

Element Performance Criteria
To be competent, the user/individual on the job must be able to:

PC1. obtain and validate vendors’ monthly PM report

PC2. obtain periodic site’ outage/breakdown report
PC3. monitor each site outage report to perform root cause analysis
PC4. obtain periodic site penalty reports
PC5. devise strategies and consult vendors to rectify reasons for site outage
PC6. calculate periodic vendor reward and penalties as per SLA

Knowledge and Understanding

A. Organizational The user/individual on the job needs to know and understand:
Context
KA1. SLA to maintain site hygiene
(Knowledge of the KA2. organization’s reward and recognition policies
company / KA3. penalty criteria to penalize all vendors
organization & its KA4. monetary/non-monetary penalties as per SLA to vendors
process relevant to
area of
responsibilities)

B. Technical The user/individual on the job needs to know and understand:

Knowledge
KB1. equipment technology/operations and system components/modules
KB2. navigation of intranet tools, if any for obtaining repair requests and
budget approval
KB3. data regarding repairs undertaken, cost involved, prevailing costs etc.

Skills (S)

19 | P a g e
 Your SSC
logo

TEL/N4112 Governance meeting with vendors

A. Core Skills/ Oral Communication (Listening and Speaking skills)

Generic Skills The user/individual on the job needs to know and understand how to:

SA1. converse in local dialect to establish relationship with vendors

Reading Skills
The user/individual on the job needs to know and understand how to:

SA2. comprehend reporting and data capturing formats to identify repetitive

reasons for site outage/breakdown

B. Professional Skills Problem Solving Skills

The user/individual on the job needs to know and understand how to:

SB1. perform root cause analysis with vendors, to identify reasons for
outage/breakdown of sites

Relationship Building Skills

The user/individual on the job needs to know and understand how to:

SB2. build rapport with vendors to plan strategies to ensure maintenance of

site hygiene

20 | P a g e
 Your SSC
logo

TEL/N4112 Governance meeting with vendors

NOS Version Control:

TEL/N4112
NOS Code

Credits(NVEQF/NVQF/NSQF) 1.0
Version number
[OPTIONAL]
Telecom 27/06/2013
Industry Drafted on
Passive infrastructure 25/07/2013
Industry Sub-sector Last reviewed on

Next review date 31/05/2015

Back to QP

21 | P a g e
 Your SSC
logo

TEL/N4113 Employee health and safety

---------------------------------------------------------------------------------------------------------------------------------------

National Occupational
Standard

---------------------------------------------------------------------------------------------------------------------------------------
Overview

This unit is about adherence to all safety parameters for employee’s health
and safety while working at the site.

22 | P a g e
 Your SSC
logo

TEL/N4113 Employee health and safety

Unit Code TEL/N4113

Unit Title
Employee health and safety
(Task)
National Occupational Standard

Description This OS unit is about adherence to all safety parameters for employee’s health
and safety while working at the site.
Scope This unit/task covers the following:
Key stake holders:
 cluster manager (CM)
 cluster in-charge (CIs)
 technicians
 vendors

Implement EHS norms

Performance Criteria (PC)

Element Performance Criteria
To be competent, the user/individual on the job must be able to:

PC1. co-ordinate with central team to get health check up for equipments and
approve budget for the same, if required
PC2. seek approval of the seniors for extra budget to get the health check up
for all equipments
PC3. adherence to EHS norms and processes as per the SOP for employees,
equipments and site

Knowledge and Understanding

A. Organizational The user/individual on the job needs to know and understand:
Context
KA1. organization’s norms and guidelines for EHS
(Knowledge of the KA2. monthly budget to get the health check-up done for all equipments
company /
organization & its
process relevant to
area of
responsibilities)

B. Technical The user/individual on the job needs to know and understand:

Knowledge
KB1. health and safety compliance parameters and train individuals on the
same

23 | P a g e
 Your SSC
logo

TEL/N4113 Employee health and safety

Skills (S)
A. Core Skills/ Oral Communication (Listening and Speaking skills)
Generic Skills The user/individual on the job needs to know and understand how to:

SA1. communicate EHS policies and norms to vendors, cluster in-charges and
technicians

Reading Skills:
The user/individual on the job needs to know and understand how to:

SA2. read and comprehend EHS policies and norms

B. Professional Skills Leadership Skills

The user/individual on the job needs to know and understand how to:

SB1. successfully implement EHS policies and norms

24 | P a g e
 Your SSC
logo

TEL/N4113 Employee health and safety

NOS Version Control:

TEL/N4113
NOS Code

Credits(NVEQF/NVQF/NSQF) 1.0
Version number
[OPTIONAL]
Telecom 28/06/2013
Industry Drafted on
Passive infrastructure 25/07/2013
Industry Sub-sector Last reviewed on

Next review date 31/05/2015

Back to QP

25 | P a g e
 Your SSC
logo

TEL/N4114 Team development

---------------------------------------------------------------------------------------------------------------------------------------

National Occupational
Standard

---------------------------------------------------------------------------------------------------------------------------------------
Overview

This unit is about identifying performance related gaps of the teams and
bridging them through team development.

26 | P a g e
 Your SSC
logo

TEL/N4114 Team development

Unit Code TEL/N4114

Unit Title
Team development
(Task)
National Occupational Standard

Description This OS unit is about improving technical knowledge, skills of the team and peers and
developing them through regular training sessions
Scope This unit/task covers the following:
Key stake holders:
 cluster manager (CM)
 cluster In-charge (CIs)
 technicians

Develop teams and their skills

Performance Criteria (PC)

Element Performance Criteria
To be competent, the user/individual on the job must be able to:

PC1. obtain list of newly hired CIs and technicians from HR/peers
PC2. split monthly hub sites’ outage/breakdown report employee wise and
vendor wise
PC3. monitor employee wise and vendor wise outage/breakdown report
PC4. perform root cause analysis of all outage/breakdown report
PC5. divide employees into groups as per identified reasons/gaps
PC6. identify training needs of field staff, technicians and supervisors
PC7. organize training programs to bridge identified gaps
PC8. facilitate regular training on fire and electrical safety on ground
PC9. facilitate reward and recognition programs
Knowledge and Understanding
A. Organizational The user/individual on the job needs to know and understand:
Context
KA1. organization’s structure, guidelines, code of conduct to hire new
(Knowledge of the employees
company /
organization & its
process relevant to
area of
responsibilities)

27 | P a g e
 Your SSC
logo

TEL/N4114 Team development

B. Technical The user/individual on the job needs to know and understand:

Knowledge
KB1. navigation of intranet tools, if any, for obtaining report of newly hired
employees
KB2. latest technologies and equipments like AC, DG, PIU, SMPS, battery bank
etc.

Skills (S)
A. Core Skills/ Oral Communication (Listening and Speaking skills)
Generic Skills The user/individual on the job needs to know and understand how to:

SA1. converse in regional dialect with vendors and technicians

Reading and Communication Skills

The user/individual on the job needs to know and understand how to:

SA2. read and comprehend reporting and data capturing formats to identify
performance related gaps and communicate the same to the team

B. Professional Skills Planning and Organizing Skills

The user/individual on the job needs to know and understand how to:

SB1. perform root cause analysis to identify performance related gaps and take
remedial action
SB2. prioritize and execute tasks in a high-pressure environment

Relationship Building Skills

The user/individual on the job needs to know and understand how to:

SB3. co-ordinate with central team to assure that all nominees attend training
sessions

Team Building Skills

The user/individual on the job needs to know and understand how to:

SB3. conduct activities and training programs for overall team development

28 | P a g e
 Your SSC
logo

TEL/N4114 Team development

NOS Version Control:

TEL/N4114
NOS Code

Credits(NVEQF/NVQF/NSQF) 1.0
Version number
[OPTIONAL]
Telecom 01/07/2013
Industry Drafted on
Passive infrastructure 25/07/2013
Industry Sub-sector Last reviewed on

Next review date 31/05/2015

Back to QP

29 | P a g e
Job Role CLUSTER MANAGER
Qualification Pack TEL/Q4102

Sector Skill Council : Telecom

1. Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council. Each Performance Criteria (PC) will be assigned marks proportional
to its importance in NOS. SSC will also lay down proportion of marks for Theory and Skills Practical for each PC.
2. The assessment for the theory part will be based on knowledge bank of questions created by the SSC.

3. Individual assessment agencies will create unique question papers for theory and skill practical part for each candidate at each examination/training center.
4. To pass the Qualification Pack , every trainee should score a minimum of 40% in every NOS and overall of 50%.
5. In case of successfully passing only certain number of NOS's, the trainee is eligible to take subsequent assessment on the balance NOS's to pass the Qualification
Pack.

Total
Skills
NOS PC Mark Out Of Theory
Practical
(600)
PC1. obtain monthly repair/maintenance budget per site from
10 10 0
regional office
PC2. obtain vendor and technician preventive maintenance report
10 10 0

PC3. validate monthly preventive maintenance report of vendor and

10 10 0
technician
PC4. regulate maintenance cost (diesel consumption, DG running
hours) and expenses (electricity bill) per site as per monthly budget 20 10 10
1. TEL/N4109 (Reduce repair,
maintenance and service cost per 100
PC5. obtain report requesting site infrastructure repair 5 5 0
cell site)
PC6. evaluate actual cost for repair vis-à-vis allocated monthly
10 10 0
budget
PC7. seek approval for extra budget per site, if required 5 5 0
PC8. validate and approve repair cost per site 10 10 0
PC9. devise methods to reduce the repair and maintenance cost per
10 5 5
mobile tower
PC10. co-ordinate with central team for driving penalty reduction
10 5 5
plans on hub sites
Total 100 80 20
PC1. obtain pre-defined SLA and and maintain up-time as per all
20 20 0
mobile operators
PC2. design a plan to reduce outage of passive
infrastructures/equipments basis outage history and current health 30 15 15
of equipments
2. TEL/N4110 (Maintain cell site PC3. review site-wise alarm functioning report 20 20 0
100
up-time & alarm automation) PC4. co-ordinate between estate and security team on ground
10 0 10
PC5. obtain daily/weekly/monthly outage report for all hub sites
10 10 0
PC6. review and maintain daily/weekly/monthly outage report of
10 5 5
entire hub sites
Total 100 70 30
PC1.monitor asset replacement requests 10 10 0
PC2. assure compliance through CIs, vendors and technicians
10 10 0
PC3. update material requirement to SCM and assure timely repair/
10 10 0
replacement of assets
PC4. assure quality material is supplied at the site 10 0 10
PC5. raise PR for repairable assets and assure work order is released
3.TEL/N4111 (Quality assurance 10 10 0
for the same 100
and cell site audit compliance)
PC6. inform vendor to repair or replace assets 10 0 10
PC7. co-ordinate with CIs for timely preventive maintenance
5 5 0
PC8. visit all hub sites after outage to assure safety and material
10 0 10
availability
PC9. regular training on fire and electrical safety on ground 5 5 0
PC10. adhere to SOPs (standard operating procedures 20 20 0
Total 100 70 30
 PC1. obtain and validate vendors’ monthly PM report 10 10 0
PC2. obtain periodic site’ outage/breakdown report 20 20 0
PC3. monitor each site outage report to perform root cause analysis
20 20 0
4. TEL/N4103 (Task reporting) PC4. obtain periodic site penalty reports 100 10 10 0
PC5. devise strategies and consult vendors to rectify reasons for site
20 0 20
outage
PC6. calculate periodic vendor reward and penalties as per SLA
20 20 0
Total 100 80 20
PC1. co-ordinate with central team to get health check up for
equipments and approve budget for the same, if required 30 20 10
5.TEL/N4113 (Employee Health &
PC2. seek approval of the seniors for extra budget to get the health 100
Safety) 30 20 10
check up for all equipments
PC3. adherence to EHS norms and processes as per the SOP for
40 40 0
employees, equipments and site
Total 100 80 20
PC1. obtain list of newly hired CIs and technicians from HR/peers
10 10 0
PC2. split monthly hub sites’ outage/breakdown report employee
10 10 0
wise and vendor wise
PC3. monitor employee wise and vendor wise outage/breakdown
10 10 0
report
PC4. perform root cause analysis of all outage/breakdown report
20 10 10
6.TEL/N4114 (Team development) 100
PC5. divide employees into groups as per identified reasons/gaps
10 0 10
PC6. identify training needs of field staff, technicians and
10 5 5
supervisors
PC7. organize training programs to bridge identified gaps 10 0 10
PC8. facilitate regular training on fire and electrical safety on ground
10 0 10

PC9. facilitate reward and recognition programs 10 5 5

Total 100 50 50