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    17 Questionare

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    Shaik Khalid 1234
    This document contains a questionnaire for research on customer satisfaction with mobile services and apps in Karnataka. The questionnaire collects demographic information and asks questions about mobile phone usage habits, spending, satisfaction with service providers and features. It also asks about awareness and usage of basic mobile services, value-added services, general mobile apps and m-commerce apps. The purpose is to identify cultural profiles and match them to usage preferences and satisfaction levels to enhance mobile service usability. All responses will be kept confidential.

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    17 Questionare

    Uploaded by

    Shaik Khalid 1234
    65 views6 pages
    This document contains a questionnaire for research on customer satisfaction with mobile services and apps in Karnataka. The questionnaire collects demographic information and asks questions about mobile phone usage habits, spending, satisfaction with service providers and features. It also asks about awareness and usage of basic mobile services, value-added services, general mobile apps and m-commerce apps. The purpose is to identify cultural profiles and match them to usage preferences and satisfaction levels to enhance mobile service usability. All responses will be kept confidential.

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    This document contains a questionnaire for research on customer satisfaction with mobile services and apps in Karnataka. The questionnaire collects demographic information and asks questions about mobile phone usage habits, spending, satisfaction with service providers and features. It also asks about awareness and usage of basic mobile services, value-added services, general mobile apps and m-commerce apps. The purpose is to identify cultural profiles and match them to usage preferences and satisfaction levels to enhance mobile service usability. All responses will be kept confidential.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    65 views6 pages

    17 Questionare

    Uploaded by

    Shaik Khalid 1234
    This document contains a questionnaire for research on customer satisfaction with mobile services and apps in Karnataka. The questionnaire collects demographic information and asks questions about mobile phone usage habits, spending, satisfaction with service providers and features. It also asks about awareness and usage of basic mobile services, value-added services, general mobile apps and m-commerce apps. The purpose is to identify cultural profiles and match them to usage preferences and satisfaction levels to enhance mobile service usability. All responses will be kept confidential.

    Copyright:

    © All Rights Reserved
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    Download as pdf or txt
    of 6

    QUESTIONNAIRE

    “Customer satisfaction towards Mobile services and Mobile Apps in M-commerce -


    Comparative study on selected Companies in Karnataka."

    I am conducting research use and usability of mobile services with the goal of
    enhancing the usability of mobile services. This survey questionnaire will be used to
    identify your cultural profile, which will be matched at a later stage to your
    interaction utilization preferences and satisfaction. As a result, it is important that you
    fill in your valuable services used by on the designed simple questions template. This
    questionnaire will be used purely for research purposes, and will not be part of any
    personal evaluation. Your identity will be kept confidential and any answers received
    from this questionnaire will not be used against you in any way. The results of the
    research will be published in summary form so that you can never be identified
    personally. Any response given by you will be kept confidential. There is no right or
    wrong answers. Please answer each question honestly and to the best of your ability.
    Each and every second spent on answering this questionnaire and the information
    given by you is considered valuable and highly appreciated.

    Part - A
    1 Name
    2 Please specify your age a. 15-25 years
    group b. 25-35 years
    c. 35-50 years
    d. 50 years and above
    3 Gender Male Female
    4 Mobile Number (optional)
    5 Education a. PUC
    b. Graduation
    c. Post Graduation
    d. Others
    6 Your occupation a. Student
    b. Service
    c. Business
    d. Others
    7 Income a. Below 10,000
    b. 10,001-20,000
    c. 20.001-30,000
    d. above 30,001

    272
    Part - B
    1. Which brand mobile phone are you using?
    a. Motorola
    b. Nokia
    c. L G
    d. Samsung
    e. I-phone
    f. Others
    2. Name the mobile network service provider.
    a. Airtel
    b. BSNL
    3. What is your monthly spending on your mobile bills?
    a. Less than 100 Rs.
    b. Rs.100-250
    c. Rs.250-400
    d. Rs.400-1000
    e. Above 1000
    4. Mobile phone Service to you is
    a. Useful
    b. Essential
    c. Personal
    d. Status symbol
    e. Others
    5. Which Service scheme are you using?
    Post Paid
    Prepaid

    273
    6. Of this bill amount, how much money is spent on regular calls and SMS?
    a. More than 90%
    b. 7 0%-90%
    c. 50%-70%
    d. Less than 50%

    7. What is the frequency of using mobile phone every day?


    a. 1 - 2 hours
    b. 2 - 5 hours
    c. 5 - 10 hours
    d. More than 10 hours.

    8. How do you rate the overall service of your service provider?


    a. Very good b. Good c. Average d. Poor e. Very Poor

    9. The number of calls done/receive calls/Send SMS / receive SMS/attend missed


    calls by you per day approximately is
    a. Less than 5
    b. 6 to 15 per day
    c. 16 to 25 per day
    d. More than 25 per day

    10. How do you rate the present network of mobile services?


    a. Highly satisfied
    b. Average satisfied
    c. Low satisfied
    11. How aware are you about the existence of the value added service like news,
    railway, astrology, cricket, ring tones, etc?
    a. Have seen the promos and know the intricacies of their services
    b. have seen the promos but, not really sure about the service details
    c. haven't seen or heard of them

    274
    12. How often do you use Airtel or BSNL online service? That is do you regularly
    connect to your provider portal?
    a. Use it every day on a regular basis.
    b. Occasionally when the need arises.
    c. Don’t know much about it.
    d. Don’t intend to use it.

    13. Do you regularly use value added services like cricket, astrology, railway, games
    & news?
    a. Use all quite regularly
    b. Use 1 or 2 services intensively
    c. Not really interested in using these services.
    14. Is your cell phone 3G ready?
    Yes No
    15. Are you aware of the benefits of 3G services like video call, live streaming
    video, broadband internet speeds?
    a. Am Keenly following the 3G updates
    b. Have seen it in promos & news articles.
    c. Don’t really know, does not concern me.

    16. For a 3G services like video call, what rate would you be willing to pay?
    a. 2-5/Min b. 5-8/min c. 8-10/min d. not interested

    17. Mobile is the best devices for all services


    a. Agree b. Don’t agree c. Strongly agree

    Part – C
    Kindly mark against the number you are satisfied with.
    1. Strongly agree.
    2. Agree.
    3. Not sure.
    4. Disagree.
    5. Strongly Disagree.
    1. Familiar with the apps
    275
    1 2 3 4 5
    Ticket sales
    Restaurant
    Mobile conceirge
    Mobile marketing
    Banking
    2. Please specify the fault you find with the service provider
    1 2 3 4 5
    Excessive billing
    Poor network coverage
    Poor customer care
    Excessive call drops
    Limited services

    3. What factors you consider while choosing Cell/Mobile phone


    a. Network coverage b. Fair Pricing c. Quality service d. Attractive schemes
    f. Others
    Part - D
    Mobile services are classified into
    1. Basic mobile services
    2. Value added mobile services
    3. Mobile apps in general
    4. M-Commerce apps in specific
    1. Basic mobile services
    1 2 3 4 5
    Make calls
    Receive Calls

    Send messages
    Receive Messages
    Attend missed calls

    276
    2. Value added mobile services
    1 2 3 4 5
    Internet
    Mobile Banking
    E-mail and chat
    Roaming Facilities
    Entertainment

    3. Mobile apps in general


    1 2 3 4 5
    Whatsapp
    You tube
    True caller
    Twitter
    Face book

    4. M-Commerce apps in specific


    1 2 3 4 5
    OLX.in
    Bigbasket
    Flipkart
    Amazon
    e-bay

    Thank you for your Co-operation and patience


    Dr. P Narayana Reddy, Dr. K.S. Gopala Krishana
    Director- Research School of Commerce HOD- Commerce

    R. Parvathi
    Research Scholar.
    REVA University

    277

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