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    MTD-QPF-05-03 Customer Satifaction Feedback Analysis Tool

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    vinoth
    The document is a customer satisfaction survey analysis from Mammut Industries trailer division. It shows the results of the survey by question, with counts for unsatisfactory, satisfactory, good, and very good responses. The highest rated areas were quality of products with 30 very good responses and commitment to delivery time with 16 very good responses. The lowest rated areas were expertise and attitude of people with 22 unsatisfactory responses and responsiveness to inquiries with 3 unsatisfactory responses.

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    MTD-QPF-05-03 Customer Satifaction Feedback Analysis Tool

    Uploaded by

    vinoth
    29 views2 pages
    The document is a customer satisfaction survey analysis from Mammut Industries trailer division. It shows the results of the survey by question, with counts for unsatisfactory, satisfactory, good, and very good responses. The highest rated areas were quality of products with 30 very good responses and commitment to delivery time with 16 very good responses. The lowest rated areas were expertise and attitude of people with 22 unsatisfactory responses and responsiveness to inquiries with 3 unsatisfactory responses.

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    The document is a customer satisfaction survey analysis from Mammut Industries trailer division. It shows the results of the survey by question, with counts for unsatisfactory, satisfactory, good, and very good responses. The highest rated areas were quality of products with 30 very good responses and commitment to delivery time with 16 very good responses. The lowest rated areas were expertise and attitude of people with 22 unsatisfactory responses and responsiveness to inquiries with 3 unsatisfactory responses.

    Copyright:

    © All Rights Reserved
    Download as XLS, PDF, TXT or read online from Scribd
    Download as xls, pdf, or txt
    29 views2 pages

    MTD-QPF-05-03 Customer Satifaction Feedback Analysis Tool

    Uploaded by

    vinoth
    The document is a customer satisfaction survey analysis from Mammut Industries trailer division. It shows the results of the survey by question, with counts for unsatisfactory, satisfactory, good, and very good responses. The highest rated areas were quality of products with 30 very good responses and commitment to delivery time with 16 very good responses. The lowest rated areas were expertise and attitude of people with 22 unsatisfactory responses and responsiveness to inquiries with 3 unsatisfactory responses.

    Copyright:

    © All Rights Reserved
    Download as XLS, PDF, TXT or read online from Scribd
    Download as xls, pdf, or txt
    of 2

    Results By Question

    12

    10

    8 Responsiveness to your Inquiry


    Quality of our Products
    Count of Replys

    Meeting your Requirements


    How well did we understand your
    6 Requirements
    Commitment to Delivery Time

    0
    Satisfaction Category
    MAMMUT INDUSTRIES (TRAILER DIVISION) Form No.:MTD-QPF-05-03

    CUSTOMER SATISFACTION ANALYSIS Rev No: Date:03-05-06

    Customer Satisfaction Survey Date:


    Sample Size:
    Sample Criteria:
    No ACTIVITIES Unsatisfactory Satisfactory Good Count Very Good Count Total
    Count Count

    A) OUR PEOPLE

    1 Expertise, Knowledge & Attitude of our People 22 43 11 1


    77
    2 Responsiveness to your Inquiry 3 9 1 1
    14
    3 How well did we understand your Requirements 1 5 1 3
    10
    B) OUR PRODUCTS & SERVICES

    1 Quality of our Products 1 11 1 30


    43
    2 Meeting your Requirements 12 2 1 4
    19
    3 Commitment to Delivery Time 9 6 1 16
    32

    C) TOTALS 48 76 16 55 195

    If this is a paper copy, it is uncontrolled. You must verify the on-line revision before using.

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