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    Conversation Handling Check in Guest

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    Putu Rana Janendra
    The guest checks into the Grand City Hotel, confirming his reservation under the name Hannighan. The hotel informs him that his room is a double ocean view room for two nights at $590 per night. The guest is surprised by the high price but will expense it to his company. The hotel outlines what amenities are included in the room rate such as breakfast and airport shuttle but notes mini-bar items and room service will be charged separately. They provide the guest with his room number and key as well as check-out time and contact information before wishing him a pleasant stay.

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    Conversation Handling Check in Guest

    Uploaded by

    Putu Rana Janendra
    11 views1 page
    The guest checks into the Grand City Hotel, confirming his reservation under the name Hannighan. The hotel informs him that his room is a double ocean view room for two nights at $590 per night. The guest is surprised by the high price but will expense it to his company. The hotel outlines what amenities are included in the room rate such as breakfast and airport shuttle but notes mini-bar items and room service will be charged separately. They provide the guest with his room number and key as well as check-out time and contact information before wishing him a pleasant stay.

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    The guest checks into the Grand City Hotel, confirming his reservation under the name Hannighan. The hotel informs him that his room is a double ocean view room for two nights at $590 per night. The guest is surprised by the high price but will expense it to his company. The hotel outlines what amenities are included in the room rate such as breakfast and airport shuttle but notes mini-bar items and room service will be charged separately. They provide the guest with his room number and key as well as check-out time and contact information before wishing him a pleasant stay.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    11 views1 page

    Conversation Handling Check in Guest

    Uploaded by

    Putu Rana Janendra
    The guest checks into the Grand City Hotel, confirming his reservation under the name Hannighan. The hotel informs him that his room is a double ocean view room for two nights at $590 per night. The guest is surprised by the high price but will expense it to his company. The hotel outlines what amenities are included in the room rate such as breakfast and airport shuttle but notes mini-bar items and room service will be charged separately. They provide the guest with his room number and key as well as check-out time and contact information before wishing him a pleasant stay.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 1

    Conversation handling check in guest

    Hotel:  Good afternoon. Welcome to the Grand City Hotel. How may I help you?
    Guest: I have a reservation for today. It's under the name of Hannighan.
    Hotel: Can you please spell that for me, sir?
    Guest: Sure. H-A-N-N-I-G-H-A-N.
    Hotel: Yes, Mr. Hannighan, we've reserved a double room for you with a view of the ocean for two nights. Is that
    correct?
    Guest: Yes, it is.
    Hotel: Excellent. We already have your credit card information on file. If you'll just sign the receipt along the
    bottom, please.
    Guest: Whoa! Five hundred and ninety dollars a night! 
    Hotel: Yes, sir. We are a five star hotel after all.
    Guest: Well, fine. I'm here on business anyway, so at least I'm staying on the company's dime. What's included
    in this cost anyway?
    Hotel: A full Continental buffet every morning, free airport shuttle service, and use of the hotel's safe are all
    included. 
    Guest: So what's not included in the price?
    Hotel: Well, you will find a mini-bar in your room. Use of it will be charged to your account. Also, the hotel
    provides room service, at an additional charge of course.
    Guest: Hmm. Ok, so what room am I in?
    Hotel:  Room 487. Here is your key. To get to your room, take the elevator on the right up to the fourth floor. Turn
    left once you exit the elevator and your room will be on the left hand side. A bellboy will bring your bags up
    shortly.
    Guest: Great. Thanks.
    Hotel: Should you have any questions or requests, please dial 'O' from your room. Also, there is internet
    available in the lobby 24 hours a day.
    Guest: Ok, and what time is check-out?
    Hotel: At midday, sir.
    Guest: Ok, thanks.
    Hotel: My pleasure, sir. Have a wonderful stay at the Grand City Hotel

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