Standard

Minimum Requirements for Environment and Social & Working

Conditions when Purchasing Products, Materials and Services.

Issued By: Approved By: Date: Edition:

IKEA Services AB INGKA Holding B.V. 2012.12.01 5.1

IWAY Standard
Introduction

Guiding principles
At IKEA we recognise that our business Rights” (United Nations 1948) and
has an impact on people and the planet, in adheres to the United Nations
particular people’s working conditions, as sanction list and European Union
well as the environment, both locally and restrictive measures list.
globally.
Legal compliance and IKEA
We also strongly believe that we can do requirements
good business while being a good The IKEA Supplier shall always comply
business. This is a pre-condition to our with the most demanding requirements
future growth that will be achieved along whether they are relevant applicable laws
with Suppliers that share our vision and or IKEA IWAY specific requirements.
ambition.
Should the IKEA requirement contradict
Our guiding principles when working with national laws or regulations, the law shall
environmental, social and working always be complied with and prevail. In
conditions are: such cases, the Supplier shall immediately
 What is in the best interest of the inform IKEA.
child?
 What is in the best interest of the Confidentiality
Worker? The successful implementation of IWAY
 What is in the best interest of the depends on co-operation, mutual trust and
environment? respect between the Supplier and IKEA. All
observations, discussions and written
Through these principles we support the information received from the Supplier are
direction described in the IKEA Group to be treated confidentially by IKEA, its
Sustainability Strategy; “People & Planet employees and any third party
Positive”. organisations appointed by IKEA.

The fundamentals Business ethics

The IKEA Way on Purchasing Products, The values of trust, integrity and honesty
Materials and Services (IWAY) is the IKEA are at the foundation of IWAY and are
Group Supplier Code of Conduct. It keys to its sustainable implementation. It
comprises the IKEA minimum is on this basis that we begin the
requirements relating to the Environment relationships and through continued
and Social & Working Conditions (including respect of these values that it will grow.
Child Labour).
It is important that all IKEA co-Workers
IWAY is based on the eight core and external business partners understand
conventions defined in the Fundamental the IKEA position on corruption and its
Principles of Rights at Work, ILO prevention. This has been established in
declaration June 1998 and the Ten the IKEA Group Policy and Standard on
Principles of the UN Global Compact 2000. Anti Corruption and communicated to
business partners, including vendor letters
IKEA recognises the fundamental which shall be signed.
principles of Human Rights, as defined by
the “Universal Declaration of Human
 Standard
Minimum Requirements for Environment and Social & Working
Conditions when Purchasing Products, Materials and Services.

IWAY Standard - General Section

1. IWAY Must Requirements

2. General Conditions

3. Business Ethics

4. Environment

5. Chemicals

6. Waste

7. Emergencies and Fire Prevention

8. Worker Health & Safety

9. Recruitment, Working Hours, Wages and Benefits

10. Accommodation

11. Child Labour and Young Workers

12. Discrimination

13. Worker involvement

14. Harassment, Abuse and Disciplinary Actions

Definitions and Glossary

References

IWAY Standard General Section Ed.5.1, 2012.12.01 Page 2

 Standard
Minimum Requirements for Environment and Social & Working
Conditions when Purchasing Products, Materials and Services.

This is the General Section of the IWAY Standard. For certain parts of the IKEA Supply
Chain there might also be a Specific Section, e.g. Forestry Section or Transport
Section with additional or adopted requirements.

Words or expressions in Italic are explained / defined at the end of this document

1. IWAY Must requirements

1.1 Child labour
• Child labour is not used at the Supplier
• Proof of age documentation for all Workers is in place

Child labour is defined as work performed by children, which interferes with a child’s right to
healthy growth and development and denies him or her right to quality education. A child is
defined as any person less than fifteen years of age, unless local minimum age law stipulates a
higher age for work or mandatory schooling, in which case the higher age applies. If the local
minimum working age is set at fourteen years of age in accordance with exceptions for
developing countries, the lower age will apply.

1.2 Forced and bonded labour

There is no forced, prison, bonded or involuntary labour.

Workers:
- have the legal right to perform work at the Supplier premises
- have the freedom to terminate employment at any time according to the agreed notice
period, without penalty or salary deductions.
- have the freedom to leave the premises when their work shifts end.
- personal documents or other belongings are not withheld.
- have not been charged, directly or indirectly, any fees or commission related to the
recruitment and/or employment process. If the recruitment agent has requested any
such fee, the Worker has been reimbursed by the Supplier.
- have not been requested to provide deposits and have not payments delayed, been
offered wage advances or loans with the consequence of indebting the Worker and
binding him or her to employment.

1.3 Business ethics

There is no case of corruption or the use of bribery related to the IKEA business.
IWAY related official documents required by law are not manipulated.

1.4 Severe environment pollution

There is no severe environmental pollution, which is to be understood as pollution that is likely
to spread widely from the site and where the effects will be very difficult or expensive to
correct.

1.5 Severe health or safety hazards

Workers are prevented from exposure to severe health or safety hazards, which are to be
understood as health or safety hazards that are likely to pose an immediate risk of causing
death or permanent injury or illness.

1.6 Working hours

A transparent and reliable system for records of working hours and wages for all Workers is
maintained by the IKEA Supplier.

1.7 Wages
The Worker is paid a wage equal to or exceeding the legal minimum wage.

1.8 Workers’ accident insurance

The Supplier provides accident insurance to all Workers, covering medical treatment for work
related accidents and compensation for work related accidents resulting in permanent disability.

IWAY Standard General Section Ed.5.1, 2012.12.01 Page 3

 Standard
Minimum Requirements for Environment and Social & Working
Conditions when Purchasing Products, Materials and Services.

2. General Conditions
2.1 Legal compliance
There are routines in place to ensure the applicable laws and regulations related to
requirements in IWAY are implemented.

2.2 IWAY responsibility

An organisation and routines to ensure and maintain compliance with the IWAY requirements
have been implemented.

2.3 IWAY at sub-Suppliers

The IWAY requirements or equivalent, including the document “The IKEA Way on Preventing
Child Labour”, are communicated by the Supplier to all its 1st tier sub-Suppliers involved in
providing products, materials or services for IKEA.

The Supplier has secured the right to perform IWAY audits at its sub-Suppliers.

2.4 IWAY at critical sub-Suppliers

In addition to 2.3 all 1st tier sub-Suppliers involved in providing products, materials or services
for IKEA are registered by the Supplier.

IWAY Must compliance at 1st tier critical sub-Suppliers is implemented and verified by the
Supplier according to the scope and time plan agreed with the IKEA contract partner. The
results of the verification are documented and provided to IKEA upon request.

2.5 IWAY communication to Workers

The IWAY Standard, including specific sections when applicable, or equivalent information, is
communicated to all Workers in a language understood by them.

In either case, the Workers are informed where the IWAY Standard is available to be read and
have unlimited free access to the information.

2.6 Internal audits

Transparent and reliable routines to ensure, verify and report IWAY (or equivalent) compliance
are implemented.

The verification is completed at least once every 12 months and records are kept for 24 months.

3. Business Ethics
3.1 Anti corruption policy.
An anti corruption policy has been developed and implemented.

It includes aspects connected to the Suppliers’ business relations with IKEA and clearly states
that bribery and corruption are unacceptable.

3.2 Transparent and reliable documents and records.

IWAY relevant documents, records, reports etc. are transparent, correct and reliable.

3.3 Management training.

Relevant management and IKEA contact persons have been trained and are well aware of the
IKEA position on business ethics.

IWAY Standard General Section Ed.5.1, 2012.12.01 Page 4

 Standard
Minimum Requirements for Environment and Social & Working
Conditions when Purchasing Products, Materials and Services.

4. Environment
4.1 Outdoor emissions to air
All applicable laws and regulations relating to emissions to air are complied with and, if
required, the necessary permits and test reports are obtained.

4.2 Outdoor noise

All applicable laws and regulations relating to outdoor noise are complied with and, if required,
the necessary permits and test reports are obtained.

4.3 Water discharge

Waste water is properly treated on site by the Supplier or discharged to an authorised external
waste water treatment facility.

Effluent treatment plants (ETPs) are properly operated and maintained and are appropriate for
the type and volume of effluents generated from the operations.

The staffs operating the ETP have the appropriate competence.

4.4 Ground contamination

Ground contamination is immediately acted upon.

Possible risks of ground contamination due to current and previous activities on the site are
investigated and assessed.

Any contamination identified is reported to the relevant authority and dealt with according to
directives from the authority. The Supplier keeps IKEA informed about the progress and
outcome of the issue.

4.5 Environmental performance reporting

An annual environmental performance report is made available to IKEA.

The content, structure and time of reporting is defined by the relevant IKEA Organisation and
includes as a minimum water and energy consumption.

4.6 Continuous improvements

Current environmental impacts from production and operations are evaluated by the Supplier.

Practical plans to reduce environmental impact are documented and reviewed periodically.
The plans include measurable goals, responsibilities, concrete actions and timeframes.
Corresponding results from the planned actions are documented.

4.7 Legal compliance

All applicable laws and regulations relating to environmental impacts and protection, but not
covered by the points of this chapter above are complied with.

This includes but is not limited to environmental classification, reporting, and inspections by
authorities. Required corrective actions from such inspections are documented and completed
within the set timeframe.

5. Chemicals
5.1 List of chemicals with valid MSDS’s
A list of all chemicals with the valid Material safety Data Sheet (MSDS) used in the production,
operations or services is established, maintained and continuously updated.

The list includes the name of the chemical product, the purpose/area of use and a reference to ,
MSDS. The MSDS is in a language understood by Workers.

IWAY Standard General Section Ed.5.1, 2012.12.01 Page 5

 Standard
Minimum Requirements for Environment and Social & Working
Conditions when Purchasing Products, Materials and Services.

If only common cleaning chemicals, office materials or other common chemical products with
minor and well-known risks are used, a list is not required unless required by law or regulations.

5.2 Routines for chemicals

Documented routines for the purchasing, storage, handling, use of chemicals and emergency
response routines are implemented.

If only common chemical products with minor and well known risks (e.g. cleaning chemicals,
regular office materials etc.) are used a documented routine is not required.

5.3 Competence and training

Workers handling chemicals have the right competence and, before starting work they are
adequately trained in purchasing, handling, using and storing chemicals.

A description of the training and records are available.

5.4 Storage, handling and transportation of chemicals

Chemicals are stored, handled and transported in a way that prevents emissions to air, ground
and water and risks of ignition/explosion, and that protects the health and safety of Workers.

Applicable information regarding the risks and safe handling of chemical compounds and
substances is displayed at storage areas and in operations areas where the chemical is used.

Chemical storage facilities have a floor with a hard surface which does not absorb the chemical.
If a separate containment of liquid chemicals is needed it is able to hold the volume of the
largest barrel/tank.
All above/underground tanks containing hazardous liquids are monitored in order to prevent
contamination or allow for early detection of leakages.

5.5 Labelling of chemicals

All chemical containers are properly labelled with appropriate and easy to understand
explanations, to ensure that Workers are aware of the contents of the containers and the
associated risks.

5.6 Legal compliance

Applicable laws and classification regulations relating to purchasing, storage, handling, use and
transportation of chemicals, but not covered by the points of this chapter above are complied
with.

6. Waste
6.1 List of waste
A list of hazardous and non-hazardous waste is established and maintained in order to monitor
the type and quantity that is generated.

The list clearly shows which type of waste is hazardous and is continuously updated.
If only common chemical products with minor and well known risks (e.g. cleaning chemicals,
regular office materials etc.) are used a list is not required unless required by law or
regulations.

6.2 Routines for waste

Documented routines for the handling, storing, transportation, recycling and disposal of
hazardous and non-hazardous waste are implemented.

The routines prevent emissions to air, ground and water and prevent risks of ignition/explosion.
The routines ensure Worker health and safety and include emergency response routines.

IWAY Standard General Section Ed.5.1, 2012.12.01 Page 6

 Standard
Minimum Requirements for Environment and Social & Working
Conditions when Purchasing Products, Materials and Services.

If only common chemical products with minor and well known risks (e.g. cleaning chemicals,
regular office materials etc.) are used documented routines are not required unless required by
law or regulations.

6.3 Competence and training

Workers handling waste have the right competence and are, before starting work, adequately
trained in waste handling.

A description of the training and records are available.

6.4 Storage, handling and transportation of waste

Waste is stored, handled and transported in a way that prevents contamination of air, ground
and water, prevents risks of ignition/explosion and ensures Worker health and safety.

Hazardous waste and non-hazardous waste is kept separate and stored in good order. Areas for
sorting and/or storage of waste are marked and barrels/containers properly labelled.

6.5 Recycling of waste

Waste is sorted and sent for recycling to the extent that local conditions and infrastructure
allows.

6.6 Licensed contractors

Contractors for transport, storage and final disposal of waste are licensed according to
applicable legislation.

If appropriate licensed contractors, transport companies or end disposal companies do not exist,
the IKEA Supplier ensures that the hazardous waste is kept in storage until appropriate final
disposal can be assured.

6.7 Incineration / landfill on site

Hazardous waste is not land-filled or incinerated on site.

6.8 Legal compliance

Applicable laws & regulations relating to handling, storage, transportation, recycling and
disposing of hazardous and non-hazardous waste, but not covered by the points of this chapter
above are complied with.

7. Emergencies and Fire Prevention

7.1 Emergency planning
Site emergency plans are developed and implemented.

The plans are based on identified risks and established routines for dealing with emergency
situations.
Adequate routines in order to eliminate, reduce, and control those risks are implemented.

As a minimum the emergency plans includes potential hazards and emergency scenarios (fire,
natural disasters, chemical accidents, etc.), evacuation routines and defined roles and
responsibilities during emergency situations.

7.2 Fire incidents and accidents

Any fires or incidents that could have caused a fire are documented. The documentation
includes a root cause analysis and corrective and preventive actions.

7.3 Competence and training

An adequate number of Workers in each work area, covering all shifts, are trained to use the
firefighting equipment.

The training covers how to use the firefighting equipment installed at the site and is conducted
at least once every 24 months.

IWAY Standard General Section Ed.5.1, 2012.12.01 Page 7

 Standard
Minimum Requirements for Environment and Social & Working
Conditions when Purchasing Products, Materials and Services.

A description of the training and records are available.

Workers are made aware of basic fire safety issues before starting work. The training includes
as a minimum, the proper routines for evacuation, location and activation of the emergency
alarm.
A description of the training and records are available.

7.4 Firefighting equipment

Appropriate firefighting equipment is available.

The manual firefighting equipment is easily accessible and identifiable from a distance, properly
maintained and kept unlocked.
The equipment is inspected internally or by an authorised external company at least once every
12 months. Records of maintenance are kept and/or stickers/tags placed on the equipment.

7.5 Escape routes and emergency exits

Emergency exits and routes ensure a fast and safe evacuation of all Workers.

As a minimum there are two independent emergency exits per working area and all emergency
exits and access routes are free from obstruction.
It can be acceptable for rooms to have only one emergency exit if the number of Workers, the
size of the room, the level of risk and the arrangement of the workplace allows all Workers to
evacuate quickly and safely during an emergency.

All emergency exits and routes are marked with luminescent or illuminated signs visible from
the main aisles and kept unlocked from inside. Emergency exits open outwards unless otherwise
stated in local legislation.

7.6 Evacuation alarm

There is an independent and functioning evacuation alarm with continuous sound to notify all
Workers about an emergency situation and to ensure a fast and safe evacuation.
In noisy environments the sound signal is complemented by a light signal.

The alarm can be manually activated and is possible to hear or observe in all areas. Alarm
buttons are clearly marked and function also during power-cuts.

7.7 Evacuation drills

Evacuation drills involving all shifts and departments and as many Workers as possible are
performed at least once every 12 months.

During an evacuation designated persons are responsible for ensuring that all Workers have
evacuated the building.

Records of evacuation drills are maintained and, as a minimum, they include date and time of
drill, shift information, the time it took to evacuate and to verify the complete evacuation of all
people, the results of the drill and any corrective actions needed.

7.8 Legal compliance.

Applicable laws and regulations relating to fire protection, including fire classification, reporting,
and inspections by the fire authorities, but not covered by the points of this chapter above are
complied with.
If such inspections result in required corrective actions, the corrective actions are documented
and completed within the specified timeframe.

8. Worker Health & Safety

8.1 Workplace risk assessment
A workplace risk assessment has been done for the whole site and all its workplaces. The
workplace risk assessment is updated if operations are changed.

IWAY Standard General Section Ed.5.1, 2012.12.01 Page 8

 Standard
Minimum Requirements for Environment and Social & Working
Conditions when Purchasing Products, Materials and Services.

Steps are taken to reduce the need for personal protective equipment (PPE) by reducing the
risks at source (e.g. by reducing noise levels, improving machine safety, using safe work
routines, improving air quality etc.).

8.2 Incidents and accidents

A routine for reporting, analysing, following up and acting on incidents and accidents is
implemented.

8.3 Health & safety training

Workers are given the necessary and adequate safety training before operating machines,
equipment or carrying out potentially hazardous operations. The training provided is renewed
according to legislation and/or identified needs.

Introductory training includes relevant information on health and safety aspects of daily work.

Descriptions and records of the training are available

8.4 Machinery and other equipment

All machinery and other equipment used in production and operations are safe to use and
equipped with the necessary safety devices in order to prevent injuries.

Machinery and other equipment like forklifts, escalators, automatic doors/gates, cranes/ lifts
etc. are inspected and certified by technical inspection authorities or other certified or
authorised persons according to legal requirements.

8.5 Safety information

Safety information and/or warning signs are clearly visibly at risk areas. The information
describes the risk or hazard and how to minimise exposure and is in a form that is
understandable to Workers using pictures and figurative signs and/or in written in a language
understood by the Workers.

8.6 Safe working routines

Safe working routines are implemented to minimise risk of injuries and ill-health associated with
hazardous work tasks like working in confined spaces, working at heights, working with mobile
elevated platforms or cranes etc.

8.7 Safety hazards

Risks and other occupational hazards in the workplace that can cause an accident/injury are
acted on and minimised.

Occupational hazards include but are not limited to unsecured electrical boards, traffic onsite,
damaged staircases, damaged electrical wires or ungrounded machines, holes in the floor,
storage of goods etc.

8.8 Personal protective equipment (PPE)

Appropriate PPE and protective clothing is available, maintained, used and provided free of
charge for Workers and visitors in any harmful or potentially risky work areas.

Areas where PPE is needed are clearly marked.

8.9 First aid equipment

First aid equipment is adequately stocked and available to Workers during all shifts in all
buildings and on each floor and in all trucks, locomotives and vessels.

The extent of the first aid equipment is based upon the size of the facility, the extent of the
activities performed as well as the potential risk of injury.

First aid equipment is unlocked, placed in a clearly marked, designated area in a location that
ensures easy and quick access in case of emergency, maintained in good condition and
inspected regularly in order to secure its completeness and utility.

IWAY Standard General Section Ed.5.1, 2012.12.01 Page 9

 Standard
Minimum Requirements for Environment and Social & Working
Conditions when Purchasing Products, Materials and Services.

8.10 First aid trained persons

An adequate number of first aid trained persons are present during working hours covering all
shifts and are easily recognised by Workers.

First aid trainers are certified trainers, doctors or nurses. Trainings are renewed at least once
every 24 months or according to legal requirements.
Records of the training are kept by IKEA Supplier and include names of participants, dates of
the training and an overview of the training content.

8.11 Workplace conditions and ergonomics

Good working conditions are provided. Monitoring of these working conditions include, but is not
limited to, noise, temperature, light, air quality. Protocols from required measurements are
maintained.

During high temperature periods the inside workplace temperature may be equal to the outside
temperature provided there is a roof that provides shade and protection from sunlight.
Actions such as more frequent breaks and providing proper clothes, drinking water or fans etc.
are taken and planned for.

The ergonomic conditions of the workplaces are assessed.

A documented plan how to reduce monotonous repetitive work and work positions etc. that can
cause long-term injuries is in place and acted on.

8.12 Drinking water

Clean drinking water is provided to all Workers free of charge. Water dispensers are
appropriately maintained and within a reasonable distance of the work area(s).

8.13 Housekeeping and hygiene

Good housekeeping to ensure a hygienic and safe environment for Workers is implemented.

All facilities are regularly cleaned and maintained in good condition.

An appropriate number of adequately equipped washing and toilet facilities are available.

8.14 Break areas

An adequate number of places where Workers can rest and eat during their breaks are
available.

Workers are provided with appropriate places for meal breaks. Such areas are clean, in good
condition, separated from the production environment such as noise, dust etc. and are equipped
at least with chairs/benches and tables.

8.15 Alcohol and drugs

An alcohol and drug policy with the aim to prevent any work under the influence of alcohol,
illegal drugs or any substance that prevents the Worker from performing the job safely and
effectively is developed and actively communicated to and recognised by all employees.

8.16 Legal compliance

Applicable laws and regulations relating to health and safety issues, including classification,
reporting and inspections by authorities, but not covered by the points of this chapter above are
complied with.

Required corrective actions from such inspections are documented and completed within the set
timeframe.

IWAY Standard General Section Ed.5.1, 2012.12.01 Page 10

 Standard
Minimum Requirements for Environment and Social & Working
Conditions when Purchasing Products, Materials and Services.

9. Recruitment, Working Hours, Wages

and Benefits
9.1 Reporting and inspection by authorities.
Corrective actions required as a result of labour inspections or equivalent are documented and
completed within the specified timeframe.

9.2 Recruitment routines and recruitment agents

If an agent has been used for the recruitment of any Worker, all steps taken in the recruitment
process and all agents involved in the entire process are identified and described to IKEA on
request.

Any agent recruiting Workers has the legal licence to perform such activities.

9.3 Employment contracts

A written employment contract is signed with each Worker before they start work, which
specifies terms of employment in a way understood by the Worker.

As a minimum the contract includes the name of employer, name of Worker, birth date,
position, salary, working hours, overtime compensation, benefits and notice period.
Information about working hours, overtime compensation, benefits and notice period can
instead be described in a Workers Handbook or equivalent.

If the employment contract is terminated according to agreed notice period there are no wage
deductions for Workers who leave.

9.4 Payrolls and attendance records

Payrolls and attendance records relating to the documented payment of wages and working
hours for each Worker are maintained.

Payroll records are kept by the Supplier for at least 24 months and include regular working
hours, overtime working hours, wages derived from pieces produced, production bonuses,
allowances, applicable deductions and net wages.

9.5 Working hours and overtime

Workers are not working more than sixty (60) hours per week, including overtime. Overtime
hours are on a voluntary basis.

9.6 One day off in seven

Workers have at least one day off in seven.

9.7 Wages
Workers’ wages, including compensation for overtime, are paid on time at regular intervals and
at least monthly.

Deductions never exceed 20% of the Worker’s wage and do not result in a wage paid out that is
below the legal minimum wage.
Legally mandatory deductions (such as tax or pension funds) or agreed deductions for meals,
housing and fees for membership in the labour union are excluded from the 20%.

Workers are not requested to pay any deposits.

Unless regulated by law, Workers are not paid less than the legal minimum wage if short term
work stoppages are required by the employer.

Pay slips with complete pay information are provided at the end of each pay period. The pay
slips include days worked, gross wages or piece rate earned, hours of overtime at specified rate,
bonuses, allowances and legal contractual deductions, other deductions and net pay.

IWAY Standard General Section Ed.5.1, 2012.12.01 Page 11

 Standard
Minimum Requirements for Environment and Social & Working
Conditions when Purchasing Products, Materials and Services.

9.8 Leave
Workers have time off from their job according to applicable legislation, local traditions and
standards.

9.9 Breaks
Workers are provided with appropriate time off for meals and breaks.

Workers are provided with at least one break per 5 hour work day/shift and the break is 30
minutes or more unless otherwise agreed in writing between the Supplier and the Workers
through the local trade union or other Workers’ representatives.

9.10 Benefits
Workers are provided with all legally mandated benefits such as medical insurance, social
insurance, pensions etc. to which they are entitled.

9.11 Legal compliance

Applicable laws and regulations relating to Workers’ employment, but not covered by the points
of this chapter above are complied with.

These include, but are not limited to laws and regulations relating to recruitment practices,
agreements, working hours, wages, leave and benefits.

10. Accommodation
10.1 Housing conditions
Accommodation provided by the Supplier offers adequate and safe conditions.

For single men or women separate accommodation of the gender is provided.

There are no restrictions which interfere with the Worker’s right to leave the housing facility
during their free time.

The average living space is not less than 3,8 m2 per individual.
Housing facilities are adequately ventilated and/or heated.

Sleeping quarters are possible to lock from both outside and inside and each Worker has a
locker to secure his or her belongings.
Workers are provided with their own individual bed/mattress or sleeping mat.

10.2 Housekeeping
All facilities are regularly cleaned and maintained in good condition.

An appropriate number of clean and adequately equipped washing and toilet facilities are
available and maintained to a reasonable standard.

Areas where food service is prepared, provided or consumed meet local sanitation and hygiene
regulations.

10.3 Safety
Emergency exits and routes ensure a fast and safe evacuation of all people.

As a minimum there are two independent emergency exits per floor and all emergency exits and
access routes are free from obstruction and kept unlocked from inside.

The requirements on fire safety in accommodation are the same as per chapter 7 in this
document: competence and training (7.3), fire fighting equipment (7.4), evacuation alarm (7.6)
and evacuation drills (7.7).

The housing facility is not located in a building where high risk operations are taking place.

IWAY Standard General Section Ed.5.1, 2012.12.01 Page 12

 Standard
Minimum Requirements for Environment and Social & Working
Conditions when Purchasing Products, Materials and Services.

10.4 Legal compliance

Applicable laws and regulations relating to accommodation but not covered by the points of this
chapter above are complied with.

11. Child Labour and Young Workers

11.1 Prevention of child labour at Supplier
The Supplier has a documented routine to prevent child labour which is continuously
implemented.

11.2 Response to child labour at Supplier

The Supplier has a documented routine in place to ensure that child labour identified at the
Supplier will be acted upon immediately.

 All actions taken are in the best interest of the child. The response routine outlines all
actions to remove the child from his or her position and to arrange for more viable and
sustainable alternatives for the child’s development. The routine is in line with the “IKEA
WAY on Preventing Child Labour”
 If child labour is found, IKEA is informed immediately

11.3 Prevention of child labour at sub-Suppliers

The Supplier has a documented routine implemented to prevent the use of child labour at sub-
Suppliers.

11.4 Response to child labour at sub-Suppliers

The Supplier has a documented routine in place to ensure that child labour identified at the sub-
Supplier will be acted upon immediately.

 All actions taken are in the best interest of child. The response routine outlines all actions to
remove the child from its position and to arrange for more viable and sustainable
alternatives for the child’s development. The routine is in line with the “IKEA WAY on
Preventing Child Labour”.
 If child labour is found at any sub-supplier, IKEA will be informed immediately

11.5 Protection of young Workers

IKEA supports the legal employment of young Workers. Young Workers are young persons of
legal working age, until the age of 18.

The Supplier ensures that young Workers are employed according to applicable law and protects
them from any type of employment or work which by its nature or circumstances in which it is
carried out is likely to jeopardize their health, safety or morals.

 The Supplier has identified types of employment or work that are appropriate for young
Workers.
 Young Workers do not perform hazardous work.
 Young Workers do not work during the night.

12. Discrimination
12.1 Policy and routines against discrimination
A policy and adequate routines describing preventive and corrective actions against
discrimination are implemented.

12.2 Discrimination
There is no discrimination with regards to Workers based on race, religion, beliefs, gender,
marital or maternal status, age, political affiliation, national origin, disability, health, sexual
orientation or any other basis during recruitment and employment.

IWAY Standard General Section Ed.5.1, 2012.12.01 Page 13

 Standard
Minimum Requirements for Environment and Social & Working
Conditions when Purchasing Products, Materials and Services.

All Workers, including contracted and sub-contracted Workers, have equal rights and social
benefits, unless legal restrictions apply.

12.3 Legal compliance

Applicable laws and regulations relating to discrimination, but not covered by the points of this
chapter above are complied with.

13. Workers Involvement

13.1 Workplace conditions
There is a documented and, to Workers, well known way to influence the activities which
improve IWAY related issues in the workplace through the establishment of a Health and Safety
Committee or equivalent.

It addresses identified hazards, risks and concerns and results in documented actions to
continuously improve the work place. It should also reduce the number of incidents and
accidents and increase Workers involvement in the workplace.

The documented plans and results of actions are available for all Workers.

13.2 Grievance routines

There are documented routines on how to bring up issues and complaints regarding IWAY
related issues e.g. around discrimination, harassment or abuse. These grievance routines are
well known to Workers.

The grievance routines include how all Workers, including contracted and sub-contracted
Workers, can bring up issues and complaints directly to the Supplier.

13.3 Freedom of association

The Supplier respects the rights of Workers to join, form or not to join an association of their
choice without fear of reprisal, interference, intimidation or harassment.

In countries where the right to freedom of association is regulated, restricted or prohibited by

law, the Supplier does not hinder alternative forms of independent and free Worker
representation.

13.4 Collective bargaining

Workers are free to exercise collective bargaining without fear of reprisal, interference,
intimidation or harassment.

In countries where the right to collective bargaining is regulated, restricted or prohibited by law,
the Supplier does not hinder alternative forms of independent and free Workers negotiations.

13.5 Legal compliance

Applicable laws and regulations relating to Workers rights, but not covered by the points of this
chapter above are complied with.

14. Harassment, Abuse and

Disciplinary Actions
14.1 Policy and routines against Harassment and Abuse and Rules for Disciplinary
Actions
A policy and adequate routines describing preventive and corrective actions against harassment
and abuse and rules for disciplinary actions are implemented.

They cover and are communicated to all on site Workers, including contracted and sub-
contracted Workers.

IWAY Standard General Section Ed.5.1, 2012.12.01 Page 14

 Standard
Minimum Requirements for Environment and Social & Working
Conditions when Purchasing Products, Materials and Services.

14.2 Punishments and appeal

The Supplier does not engage in, support or allow the use of corporal punishment, threats of
violence or other forms of mental or physical coercion, and does not make use of public warning
and punishment systems.

Workers, including contracted and sub-contracted Workers have the right to appeal against
reprimands/disciplinary actions/dismissal. These appeals are recorded.

14.3 Harassment and Abuse

The Supplier does not engage in, support or allow any form of harassment or abuse on any
Workers, including contracted and sub-contracted Workers, in the workplace and living space.

14.4 Legal compliance

Applicable laws and regulations relating to harassment, abuse and disciplinary actions but not
covered by the points of this chapter above are complied with.

IWAY Standard General Section Ed.5.1, 2012.12.01 Page 15

 Standard
Minimum Requirements for Environment and Social & Working
Conditions when Purchasing Products, Materials and Services.

Definitions and Glossary of terms

Accident - an accident is any occurrence that leads to any kind of injury.

Accommodation - is a housing arrangement provided by an employer consisting of

sleeping quarters or an entire building primarily providing rooms for individuals, families
or for groups of Workers.
Truck driver cabins in the vehicle are not regarded as a provided housing facility /
accommodation.

Bonded labour - is understood as labour not only physically bonded, but also bonded
by financial debts, loans or deposits. Also see Forced labour.

Chemicals – means chemical substances and products including but not limited to:
lubricant oil, diesel, glue, lacquer, solvents, paints, dyes, hardeners, stains, waxes,
acids, salts, additives, gases etc.

Collective bargaining - is defined as negotiations between employer and Worker

representatives (freely and independently chosen by the Workers).

Continuously updated – means that documentation is updated when changes in

production, operations or services are introduced. For example the introduction of a
new chemical, requires that the list of chemicals is updated and the relevant MSDS is
made available.

Critical sub-Supplier – The definition of a Critical sub-Supplier is set by the relevant

IKEA Organisation based on the definition below.
The sub-suppliers are defined as Critical, if processes performed are considered to be
potentially highly harmful to the environment, health or safety of the Workers, or are in
an industry or supply setup that is prone to child labour or forced & bonded labour.

Employment contracts – is an agreement specifying the terms and conditions under

which a person and a company agree to work. It can be replaced by appointment letter
or offer letter.

Fire incident (near miss) - is a situation that can easily lead to a fire where people
and/or equipment could be injured / damaged.

First aid equipment - means not only first aid boxes, but also other equipment
required which is identified during risk assessment processes e.g. eye washer,
emergency shower, collar, defibrillator, stretcher etc.

Forced labour - is understood as all work or service that a person is compelled to carry
out under any threat of punishment or confiscation of personal belongings, such as ID
card, passport etc., and for which work the person has not offered to participate
voluntarily.

Harassment - can be any offensive act, comment or display that humiliates insults or
causes embarrassment, or any act of intimidation or threat. It includes, but is not
limited to:
- serious or repeated rude, degrading or offensive remarks
- displaying sexist, racist or other offensive pictures, posters
- threats, intimidation or retaliation

Hazardous waste - hazardous waste is waste that could cause harm to public health
and/or the environment because of its chemical, physical or biological characteristics
(e.g., it is flammable, explosive, toxic, radioactive, or infectious). It includes, but is not
limited to, hazardous waste identified by local legislation.

IWAY Standard General Section Ed.5.1, 2012.12.01 Page 16

 Standard
Minimum Requirements for Environment and Social & Working
Conditions when Purchasing Products, Materials and Services.

Incident (near miss) - is a situation in the workplace that could easily have resulted
in injury or damage to people and/or the environment.

IWAY requirements or equivalent – where a Supplier has its own well developed and
implemented requirements, systems and routines in place that cover all IWAY related
topics, IKEA can, on a case by case basis, regard those Supplier requirements, systems
and routines as equivalent to IWAY.

MSDS – stands for Material Safety Data Sheet (MSDS), also known as Safety Data
Sheet (SDS) or Product Safety Data Sheet (PSDA). An MSDS is a written document that
provides Workers and emergency personnel with routines for handling or working with
chemical substances in a safe manner.

PPE (Personal protective equipment) - includes, but is not limited to e.g.: helmets,
goggles, gloves, boots, ear plugs, aprons, masks etc.

Policy – The set of basic principles and associated guidelines, formulated and enforced
by the management of a company, to direct and limit its actions in pursuit of long-term
goals.

Prison Workers - IWAY requirements strictly forbid the use of prison Workers in the
supply of products or services to IKEA. Consideration can be taken on a case by case
basis for government programs supporting the positive integration of individuals back
into society. The criteria, based on ILO conventions, are available upon request.

Risk assessment - is a careful examination of aspects in the workplace that could

cause harm to people. An assessment would be evaluated to determine if sufficient
precautions have been taken leading to corrective actions if required.

Routine – is a structured description of a specific working order for an activity or

process. A routine is usually presented in a written form but can also be simplified and
presented in pictures, instruction signs, graphs etc.

Sub-Supplier - is defined as a company providing services, raw material, components,

and /or production capacity to an IKEA Supplier.

Supplier in this document refers to any Seller, Vendor or Service Provider supplying
and/or delivering products, components, materials or services to the IKEA Group of
companies. This definition is applicable to all IWAY related documents.

Worker in this document includes own hired Workers as well as on-site temporary
Workers, piece rate Workers, contracted Workers including migrant Workers, trainees
and Workers on trial or probation.

Main References
R1 The Universal Declaration of Human Rights (UN 1948)

R2 Convention on the Rights of the Child (UN 1989).

R3 Fundamental Principles and Rights at Work (ILO 1998) and related Conventions.

R4 Occupational Safety and Health Convention (ILO Convention 155).

R5 The Ten Principles of the UN Global Compact Framework (UN 2000).

IWAY Standard General Section Ed.5.1, 2012.12.01 Page 17