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Making Reservations: Receptionist: Client: R: C: R: C: R: C: R: C: R: C: R: C: R: C: R: C: R: C: R: C: R

The receptionist at The Grand Woodward Hotel takes a reservation from a client over the phone for two nights in September for a room with a double bed and ocean view. The client provides their name, dates of stay, number of guests, credit card information and phone number to complete the reservation. A guest named Charles Hannighan checks into the hotel, signing the receipt for their room which is $590 per night. The bellboy takes their bags to room 487 on the fourth floor. When checking out, the guest asks the hotel receptionist about airport transportation and pays a $37.50 mini-bar bill before taking the complimentary shuttle to the airport.

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Belu Villamarin
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2K views5 pages

Making Reservations: Receptionist: Client: R: C: R: C: R: C: R: C: R: C: R: C: R: C: R: C: R: C: R: C: R

The receptionist at The Grand Woodward Hotel takes a reservation from a client over the phone for two nights in September for a room with a double bed and ocean view. The client provides their name, dates of stay, number of guests, credit card information and phone number to complete the reservation. A guest named Charles Hannighan checks into the hotel, signing the receipt for their room which is $590 per night. The bellboy takes their bags to room 487 on the fourth floor. When checking out, the guest asks the hotel receptionist about airport transportation and pays a $37.50 mini-bar bill before taking the complimentary shuttle to the airport.

Uploaded by

Belu Villamarin
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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Making Reservations

Receptionist:​ Good morning. Welcome to The Grand Woodward


Hotel.
Client:​ Hi, good morning. I'd like to make a reservation for the third
weekend in September. Do you have any vacancies?
R:​ Yes sir, we have several rooms available for that particular
weekend. And what is the exact date of your arrival?
C:​ The 24th.
R:​ How long will you be staying?
C:​ I'll be staying for two nights.
R:​ How many people is the reservation for?
C: ​There will be two of us.
R:​ And would you like a room with twin beds or a double bed?
C:​ A double bed, please.
R: ​Great. And would you prefer to have a room with a view of the
ocean?
C: ​If that type of room is available, I would love to have an ocean
view. What's the rate for the room?
R: ​Your room is five hundred and ninety dollars per night. Now what
name will the reservation be listed under?
C: ​Charles Hannighan.
R: ​Could you spell your last name for me, please?
C: ​Sure. H-A-N-N-I-G-H-A-N
R:​ And is there a phone number where you can be contacted?
C:​ Yes, my cell phone number is 555-26386.
R: ​Great. Now I'll need your credit card information to reserve the
room for you. What type of card is it?
C: ​Visa. The number is 987654321.
R:​ And what is the name of the cardholder?
C:​ Charles H. Hannighan.
R: ​Alright, Mr. Hannighan, your reservation has been made for the
twenty-fourth of September for a room with a double bed and view of
the ocean. Check-in is at 2 o'clock. If you have any other questions,
please do not hesitate to call us.

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C:​ Great, thank you so much.
R:​ My pleasure. We'll see you in September, Mr. Hannighan. Have a
nice day.

Checking-In
Hotel:​ Good afternoon. Welcome to the Grand Woodward Hotel.
How may I help you?
Guest:​ I have a reservation for today. It's under the name of
Hannighan.
Hotel:​ Can you please spell that for me, sir?
Guest:​ Sure. H-A-N-N-I-G-H-A-N.
Hotel:​ Yes, Mr. Hannighan, we've reserved a double room for you
with a view of the ocean for two nights. Is that correct?
Guest:​ Yes, it is.
Hotel:​ Excellent. We already have your credit card information on
file. If you'll just sign the receipt along the bottom, please.
Guest:​ Whoa! Five hundred and ninety dollars a night!
Hotel:​ Yes, sir. We are a five star hotel after all.
Guest:​ Well, fine. I'm here on business anyway, so at least I'm
staying on the company's dime. What's included in this cost
anyway?
Hotel:​ A full Continental buffet every morning, free airport shuttle
service, and use of the hotel's safe are all included.
Guest:​ So what's not included in the price?
Hotel:​ Well, you will find a mini-bar in your room. Use of it will be
charged to your account. Also, the hotel provides room service, at
an additional charge of course.
Guest:​ Hmm. Ok, so what room am I in?
Hotel:​ Room 487. Here is your key. To get to your room, take the
elevator on the right up to the fourth floor. Turn left once you exit the
elevator and your room will be on the left hand side. A bellboy will
bring your bags up shortly.
Guest:​ Great. Thanks.

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Hotel:​ Should you have any questions or requests, please dial 'O'
from your room. Also, there is internet available in the lobby 24
hours a day.
Guest:​ Ok, and what time is check-out?
Hotel:​ At midday, sir.
Guest:​ Ok, thanks.
Hotel:​ My pleasure, sir. Have a wonderful stay at the Grand
Woodward Hotel.

Check-out / Getting to the airport


Hotel:​ Did you enjoy your stay with us?
Guest:​ Yes, very much so. However, I now need to get to the
airport. I have a flight that leaves in about two hours, so what is the
quickest way to get there?
Hotel:​ We do have a free airport shuttle service.
Guest:​ That sounds great, but will it get me to the airport on time?
Hotel:​ Yes, it should. The next shuttle leaves in 15 minutes, and it
takes approximately 25 minutes to get to the airport.
Guest:​ Fantastic. I'll just wait in the lounge area. Will you please let
me know when it will be leaving?
Hotel: ​Of course, sir. Oh, before you go would you be able to settle
the mini-bar bill?
Guest: ​Oh yes certainly. How much will that be?
Hotel:​ Let's see. The bill comes to $37.50. How would you like to
pay for that?
Guest: ​I'll pay with my Visa thanks, but I'll need a receipt so I can
charge it to my company.
Hotel:​ Absolutely. Here we are sir. If you like you can leave your
bags with the porter and he can load them onto the shuttle for you
when it arrives.
Guest:​ That would be great thank you.
Hotel:​ Would you like to sign the hotel guestbook too while you
wait?
Guest: ​Sure, I had a really good stay here and I'll tell other people to
come here.

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Hotel:​ That's good to hear. Thank you again for staying at The
Grand Woodward Hotel.

Arriving at the Hotel


There are a few different conversations you might have with the
hotel receptionist when you arrive at a hotel.

Conversation 1
Mike:​ I'd like a room for two people, for three nights please.

Hotel Receptionist:​ Ok, I just need you to fill in this form please.

Hotel Receptionist:​ Do you want breakfast?

Mike:​ Yes, please.

Hotel Receptionist:​ Breakfast is from 7 to 10 each morning in the


dining room. Here is your key. Your room number is 345, on the
third floor. Enjoy your stay.

Mike:​ Thank you.

Conversation 2
Lisa:​ I'd like a room please.

Hotel Receptionist:​ Do you have a reservation?

Lisa:​ No, I don't.

Hotel Receptionist:​ How many nights?

Lisa:​ Two nights, please.

Hotel Receptionist:​ For two people?

Lisa:​ Yes.

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Hotel Receptionist:​ Do you want breakfast?

Lisa:​ No, thank you.

Hotel Receptionist:​ Ok, that will be $210. Do you want to pay now,
or when you check out?

Lisa:​ I'll pay now.

Hotel Receptionist:​ Can you fill this in, and sign here please.

Hotel Receptionist:​ Thank you. Here is your receipt and your key.
You are in room 231, on the second floor.

Leaving the Hotel


Mike:​ I'd like to check out please.

Hotel Receptionist:​ What room number?

Mike:​ 231.

Hotel Receptionist:​ That's $250 please.

Mike pays the hotel receptionist.

Hotel Receptionist:​ Thank you. Sign here please. Have a good


journey.

Mike:​ Thank you.

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