Block Chain
Block Chain
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& George Levy, CSBCP, CBP!
Blockchain Institute of Technology!
@georgelevy!
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What is blockchain?!
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What is blockchain?!
!
!
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What is blockchain?!
!
!
•! Agree on terms!
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What is blockchain?!
!
!
•! Agree on terms!
•! Once completed - it’s
final.!
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What is blockchain?!
!
!
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What is blockchain?!
!
!
•! Errors!
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What is blockchain?!
!
!
•! Errors!
•! Discrepancies!
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What is blockchain?!
!
!
•! Errors!
•! Discrepancies!
•! Tampering!
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What is blockchain?!
!
!
•! Errors!
•! Discrepancies!
•! Tampering!
•! Lost or deleted!
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What is blockchain?!
!
!
!"#$%&'(&)*#'&+,-').&'#'")&-'/")&
What is blockchain?!
!
!
•! Single ledger!
!"#$%&'(&)*#'&+,-').&'#'")&-'/")&
What is blockchain?!
!
!
•! Single ledger!
•! Shared!
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What is blockchain?!
!
!
•! Single ledger!
•! Shared!
!"#$%&'(&)*#'&+,-').&'#'")&-'/")&
What is blockchain?!
!
!
•! Single ledger!
•! Shared!
•! Permanent!
!"#$%&'(&)*#'&+,-').&'#'")&-'/")&
What is blockchain?!
!
!
•! Single ledger!
•! Shared!
•! Permanent!
•! Immutable!
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What is blockchain?!
!
!
•! Single ledger!
•! Shared!
•! Permanent!
•! Immutable!
Definition of!"#$%&'(&)*#'&+,-').&'#'")&-'/")&
a Blockchain!
“
A blockchain is a constantly growing
ledger that keeps a permanent record of
all the transactions that have taken place,
”
in a secure, chronological and immutable
way.!
!"#$%&'(&)*#'&+,-').&'#'")&-'/")&
What is a Blockchain?!
!
Ledger
!"#$%&'(&)*#'&+,-').&'#'")&-'/")&
What is a Blockchain?!
!
!
Ledger
Constantly Growing!
!"#$%&'(&)*#'&+,-').&'#'")&-'/")&
What is a Blockchain?!
!
!
Ledger
Constantly Growing!
Over 200 GB!
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What is a Blockchain?!
!
!
Ledger
!
Constantly Growing!
Transactions!
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What is a Blockchain?!
!
!
First Bitcoin Transaction
Ledger Ever!
!
Constantly Growing!
Transactions!
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What is a Blockchain?!
!
!
First Bitcoin Transaction
Ledger Ever!
!
Constantly Growing!
Transactions!
!"#$%&'(&)*#'&+,-').&'#'")&-'/")&
What is a Blockchain?!
!
!
First Bitcoin Transaction
Ledger Ever!
!
Constantly Growing!
Transactions!
SO1)&O#;)-&GRTU,2TCGGV&!1,2$)""(.&(2&L.#2%&&
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The Times. January 3, 2009!
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What is a Blockchain?!
!
!
Ledger
!
Constantly Growing!
!
Permanent Record of all Transactions!
Secure!
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What is a Blockchain?!
!
!
Ledger
!
Constantly Growing!
!
Permanent Record of all Transactions!
!
Secure!
Chronological!
!"#$%&'(&)*#'&+,-').&'#'")&-'/")&
What is a Blockchain?!
!
!
Ledger
!
Constantly Growing!
!
Permanent Record of all Transactions!
!
Secure!
!
Chronological!
Immutable!
!"#$%&'(&)*#'&+,-').&'#'")&-'/")&
What is a Blockchain?!
!
!
Ledger
!
Constantly Growing!
!
Permanent Record of all Transactions!
!
Secure!
!
Chronological!
Immutable!
Block: 518,350 ( 2018-04-15) !
"The Internet broke... Blockchain will fix it." !
- George Levy!
Definition of!"#$%&'(&)*#'&+,-').&'#'")&-'/")&
a Blockchain!
“
A blockchain is a constantly growing
ledger that keeps a permanent record of
all the transactions that have taken place,
”
in a secure, chronological and immutable
way.!
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Definition of!"#$%&'(&)*#'&+,-').&'#'")&-'/")&
a bitcoin!
“
A bitcoin is an asset of value that can be
exchanged securely between two parties over
the Internet, without needing a centralized
third-party like a bank, credit card or other
organization.!
”
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Big Idea?!
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What’s the !"#$%&'(&)*#'&+,-').&'#'")&-'/")&
Big Idea?!
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!
•! Bank!
•! Credit Card!
•! Clearing House!
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Big Idea?!
!
!
•! Bank!
•! Credit Card!
•! Clearing House!
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Big Idea?!
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!
•! Bank!
•! Credit Card!
•! Clearing House!
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Bitcoin Transfer of Value!
!
!
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Bitcoin Transfer of Value!
Peer-to-Peer!
!
!
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Bitcoin Transfer of Value!
Peer-to-Peer!
!
!
Bitcoin!
Network!
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Bitcoin Transfer of Value!
Peer-to-Peer!
!
!
Bitcoin!
Network!
!
Blockchain!
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Bitcoin Transfer of Value!
!
Peer-to-Peer!
!
Disintermediated!
!
Bitcoin!
Network!
!
Blockchain!
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Bitcoin Transfer of Value!
!
Peer-to-Peer!
!
!
Disintermediated!
!
Decentralized!
Bitcoin!
Network!
!
Blockchain!
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Bitcoin Transfer of Value!
!
Peer-to-Peer!
!
!
Disintermediated!
!
!
Decentralized!
Trustless!
Bitcoin!
Network!
!
Blockchain!
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N(4L")&J3)2*&6.(L");&
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Double spend problem!
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Double spend problem!
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Take a digital photograph!
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Email it to someone else!
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You now have two photos…!
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You now have two photos...!
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You now have two photos...!
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Take a digital photograph!
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Take a digital photograph!
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Double Spend Problem!
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Bitcoin Enables “Digital Scarcity”!
”
!
This digital scarcity adds value to the digital asset as
it creates a limit to the amount of it that is available.!
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How Bitcoin Works!
Peer-to-Peer!
•! Bitcoin Network!
•! Blockchain!
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How Bitcoin Works!
Peer-to-Peer!
!
Network of Nodes!
•! Bitcoin Network!
•! Blockchain!
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How Bitcoin Works!
!
!
Peer-to-Peer!
Network of Nodes!
Public Blockchain!
•! Bitcoin Network!
•! Blockchain!
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How Bitcoin Works!
!
!
Peer-to-Peer!
Network of Nodes!
Public Blockchain!
•! Bitcoin Network!
•! Blockchain!
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How Bitcoin Works!
!
!
Peer-to-Peer!
Network of Nodes!
!
Public Blockchain!
! Miners !
!
•! Bitcoin Network!
•! Blockchain!
The Role of!"#$%&'(&)*#'&+,-').&'#'")&-'/")&
Bitcoin Miners!
Peer-to-Peer!
!
Q2/(2)&$,2&L)&,&;#2).&
•! Bitcoin Network!
•! Blockchain!
The Role of!"#$%&'(&)*#'&+,-').&'#'")&-'/")&
Bitcoin Miners!
!
!
Peer-to-Peer!
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•! Bitcoin Network!
•! Blockchain!
The Role of!"#$%&'(&)*#'&+,-').&'#'")&-'/")&
Bitcoin Miners!
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!
Peer-to-Peer!
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•! Bitcoin Network!
•! Blockchain!
The Role of!"#$%&'(&)*#'&+,-').&'#'")&-'/")&
Bitcoin Miners!
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!
Peer-to-Peer!
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•! Bitcoin Network!
•! Blockchain!
The Role of!"#$%&'(&)*#'&+,-').&'#'")&-'/")&
Bitcoin Miners!
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Peer-to-Peer!
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Hardware!
!
!
!
Powerful Network of Computers!
!
No Central Owner or Controller!
Value
Enables a unique asset to be transferred over
the Internet without a middle centralized agent.
Blockchain!"#$%&'(&)*#'&+,-').&'#'")&-'/")&
Supports 3 Key Areas!
Value
Enables a unique asset to be transferred over
the Internet without a middle centralized agent.
Trust
Creates a permanent, secure and
unalterable record of who owns what.
Using advanced Hash Cryptography,
“Information integrity” is preserved.
Blockchain!"#$%&'(&)*#'&+,-').&'#'")&-'/")&
Supports 3 Key Areas!
Value
Enables a unique asset to be transferred over
the Internet without a middle centralized agent.
Trust Reliability
Creates a permanent, secure and Decentralized network structure ensures
unalterable record of who owns what. that there is no single point of failure which
Using advanced Hash Cryptography, could bring the entire system down.
“Information integrity” is preserved.
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Cryptocurrency!
“
can be used to exchange value between
parties. !
!
It uses cryptography to secure how it’s
transferred and to control the creation of new
units of that currency.! ”
!"#$%&'(&)*#'&+,-').&'#'")&-'/")&
Cryptocurrency!
“
can be used to exchange value between
parties. !
!
It uses cryptography to secure how it’s
transferred and to control the creation of new
units of that currency.! ”
!"#$%&'(&)*#'&+,-').&'#'")&-'/")&
Cryptocurrency!
“
can be used to exchange value between
parties. !
!
It uses cryptography to secure how it’s
transferred and to control the creation of new
units of that currency.! ”
!"#$%&'(&)*#'&+,-').&'#'")&-'/")&
Key Benefits of Cryptocurrency!
!
Impossible to counterfeit!
!
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Key Benefits of Cryptocurrency!
!
!
Impossible to counterfeit!
governments!
!
!"#$%&'(&)*#'&+,-').&'#'")&-'/")&
Key Benefits of Cryptocurrency!
!
!
Impossible to counterfeit!
!
governments
governments!
Fast settlement!
!"#$%&'(&)*#'&+,-').&'#'")&-'/")&
Key Benefits of Cryptocurrency!
!
!
Impossible to counterfeit!
!
governments
governments!
!
Fast settlement!
!
!
Impossible to counterfeit!
!
governments
governments!
!
Fast settlement!
!
Can help the over 2 Billion underbanked people worldwide!
!
!
Disintermediated!
!
Decentralized!
Trustless !
!
Bitcoin and!"#$%&'(&)*#'&+,-').&'#'")&-'/")&
Blockchain!
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Nodes! Blockchain
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Litecoin and Blockchain!
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Nodes! Blockchain
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Bitcoin Cash and Blockchain!
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Bitcoin
Cash!
Nodes!
Blockchain
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Different Types of Cryptocurrency!
!
Bitcoin!
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Different Types of Cryptocurrency!
!
!
Bitcoin!
!
!
Bitcoin!
!
Litecoin, Bitcoin Cash…!
!
!
Bitcoin!
!
Litecoin, Bitcoin Cash…!
!
Variations to the original Bitcoin protocol addressing different areas.!
”
A Smart Contract can handle
autonomously the enforcement and
fulfillment of a contract!
without needing a third party to oversee
that the contract is executed.!
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Smart Contracts!
!
!
•! No third party!
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Smart Contracts!
!
!
•! No third party!
•! Written in code!
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Smart Contracts!
!
!
•! No third party!
•! Written in code!
•! Front loaded!
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Smart Contracts!
!
Two or More Parties!
!"#$%&'(&)*#'&+,-').&'#'")&-'/")&
Smart Contracts!
!
!
Two or More Parties!
!
!
Two or More Parties!
!
More than Sending Virtual Currency!
Automated!
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Smart Contracts!
!
!
Two or More Parties!
!
More than Sending Virtual Currency!
!
Automated!
Disintermediated!
!"#$%&'(&)*#'&+,-').&'#'")&-'/")&
Smart Contracts!
!
!
Two or More Parties!
!
More than Sending Virtual Currency!
!
Automated!
!
Disintermediated!
Immutable!
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Smart Contracts!
!
!
Two or More Parties!
!
More than Sending Virtual Currency!
!
Automated!
!
Disintermediated!
!
Immutable!
Trustless!
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Definition of!"#$%&'(&)*#'&+,-').&'#'")&-'/")&
a Digital Token!
A token is a digital asset that can represent anything. Some
“
examples include securities, loyalty points and real world
assets. !
!
A token smart contract is a smart contract which is built on a
”
smart contract platform such as Ethereum. These tokens can
be exchanged securely over the Internet.!
!
!"#$%&'(&)*#'&+,-').&'#'")&-'/")&
Digital Token Uses!
!"#$%&'(&)*#'&+,-').&'#'")&-'/")&
Digital Token Uses!
!
!"#$%&'(&)*#'&+,-').&'#'")&-'/")&
Digital Token Uses!
!
Audiocoin – Cryptocurrency for music industry!
!
!"#$%&'(&)*#'&+,-').&'#'")&-'/")&
Digital Token Uses!
!
Audiocoin – Cryptocurrency for music industry!
!
Audiocoin – Cryptocurrency for music industry!
!
!"#$%&'(&)*#'&+,-').&'#'")&-'/")&
Digital Token Uses!
!
Audiocoin – Cryptocurrency for music industry!
!
Steemit – Rewards platform for content publishers!
!
!"#$%&'(&)*#'&+,-').&'#'")&-'/")&
Digital Token Uses!
!
Audiocoin – Cryptocurrency for music industry!
!
Steemit – Rewards platform for content publishers!
!
https://www.cryptokitties.co/kitty/701380!
!
!"#$%&'(&)*#'&+,-').&'#'")&-'/")&
Digital Token Uses!
!
Audiocoin – Cryptocurrency for music industry!
!
Steemit – Rewards platform for content publishers!
!
https://www.cryptokitties.co/kitty/701380!
!
Similar to “Kickstarter” / crowdfunding but using cryptocurrency!
Coin Offerings !
About Initial!"#$%&'(&)*#'&+,-').&'#'")&-'/")&
!
!
Similar to “Kickstarter” / crowdfunding but using cryptocurrency!
!
!
Similar to “Kickstarter” / crowdfunding but using cryptocurrency!
!
Originally used by startups to bypass regulated capital-raising process!
!
!
Similar to “Kickstarter” / crowdfunding but using cryptocurrency!
!
Originally used by startups to bypass regulated capital-raising process!
!
Percentage of the new cryptocurrency sold to early backers!
!
!
Highly regulated!
!
Take multiple months to happen!
Must file with FINRA, SEC, states where securities are offered!
IPOs vs ICOs!
!"#$%&'(&)*#'&+,-').&'#'")&-'/")&
Initial Public Offerings (IPOs)!
!
!
Highly regulated!
!
Take multiple months to happen!
Must file with FINRA, SEC, states where securities are offered!
!
Initial Coin Offerings (ICOs)!
!
Less regulation!
!
Faster to happen than IPO!
Must file with FINRA, SEC, states where securities are offered!
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5 Real Business Use Cases of Blockchain!
!"#$%&'(&)*#'&+,-').&'#'")&-'/")&
!
!
1. Food Supply – Walmart: Tracking food safety on the food supply chain!
!
2. MyStory: Track provenance of wine and products!
3. Shipping - AB InBev, Accenture, APL and Kuehne + Nagel: Eliminate printed shipping
!
documents
documents!
!
4. JPM Coin – JP Morgan: US-Dollar pegged cryptocurrency!
!
!
1. Food Supply – Walmart: Tracking food safety on the food supply chain!
!
2. MyStory: Track provenance of wine and products!
3. Shipping - AB InBev, Accenture, APL and Kuehne + Nagel: Eliminate printed shipping
!
documents
documents!
!
4. JPM Coin – JP Morgan: US-Dollar pegged cryptocurrency!
!
Began tests in 2016 !
!
!"#$%&'(&)*#'&+,-').&'#'")&-'/")&
Walmart: Supply Chain Management
!
!
Began tests in 2016 !
!
!
Began tests in 2016 !
!
Suppliers and products tracked on blockchain!
!
!
Began tests in 2016 !
!
Suppliers and products tracked on blockchain!
!
Originally tracked pork products across china!
!
!
Began tests in 2016 !
!
Suppliers and products tracked on blockchain!
!
Originally tracked pork products across china!
!
Has expanded to all leafy green vegetables, and planning beyond!
!
!
Began tests in 2016 !
!
Suppliers and products tracked on blockchain!
!
Originally tracked pork products across china!
!
Has expanded to all leafy green vegetables, and planning beyond!
!
Improved supply chain transparency and efficiency!
!
!
Began tests in 2016 !
!
Suppliers and products tracked on blockchain!
!
Originally tracked pork products across china!
!
Has expanded to all leafy green vegetables, and planning beyond!
!
Improved supply chain transparency and efficiency!
!
Manage contamination cases!
!
!
1. Food Supply – Walmart: Tracking food safety on the food supply chain!
!
2. MyStory: Track provenance of wine and products!
3. Shipping - AB InBev, Accenture, APL and Kuehne + Nagel: Eliminate printed shipping
!
documents
documents!
!
4. JPM Coin – JP Morgan: US-Dollar pegged cryptocurrency!
!"#$%&'(&)*#'&+,-').&'#'")&-'/")&
and products!
DNV GL MyStory : Track provenance of wine
TM
!"#$%&'(&)*#'&+,-').&'#'")&-'/")&
!
!
and products
!"#$%&'(&)*#'&+,-').&'#'")&-'/")&
!
!
and products
!
Blockchain tracking of wine and products!
!"#$%&'(&)*#'&+,-').&'#'")&-'/")&
!
!
and products
!
Blockchain tracking of wine and products!
!"#$%&'(&)*#'&+,-').&'#'")&-'/")&
!
!
and products
!
Blockchain tracking of wine and products!
!
Mobile app scan QR code!
“Grape-to-Bottle” visibility!
!"#$%&'(&)*#'&+,-').&'#'")&-'/")&
!
!
and products
!
Blockchain tracking of wine and products!
!
Mobile app scan QR code!
!
“Grape-to-Bottle” visibility!
!"#$%&'(&)*#'&+,-').&'#'")&-'/")&
!
!
and products
!
Blockchain tracking of wine and products!
!
Mobile app scan QR code!
!
“Grape-to-Bottle” visibility!
!
Full history of wine from grape to bottle!
!"#$%&'(&)*#'&+,-').&'#'")&-'/")&
!
!
and products
!
Blockchain tracking of wine and products!
!
Mobile app scan QR code!
!
“Grape-to-Bottle” visibility!
!
Full history of wine from grape to bottle!
!
Quality, authenticity, origin, ingredients!
!"#$%&'(&)*#'&+,-').&'#'")&-'/")&
!
!
and products
!
Blockchain tracking of wine and products!
!
Mobile app scan QR code!
!
“Grape-to-Bottle” visibility!
!
Full history of wine from grape to bottle!
!
Quality, authenticity, origin, ingredients!
!
Water and energy consumption!
MyStoryTM wine bottle label !
Three Italian wine makers featuring labels!
5 Real Business Use Cases of Blockchain!
!"#$%&'(&)*#'&+,-').&'#'")&-'/")&
!
!
1. Food Supply – Walmart: Tracking food safety on the food supply chain!
!
2. MyStory: Track provenance of wine and products!
3. Shipping - AB InBev, Accenture, APL and Kuehne + Nagel: Eliminate printed shipping !
!
documents
documents!
!
4. JPM Coin – JP Morgan: US-Dollar pegged cryptocurrency!
!
Avoided exchanging documents in paper or electronic form!
AB InBev, Accenture, APL and Kuehne +
Nagel and !"#$%&'(&)*#'&+,-').&'#'")&-'/")&
European customs: Shipping !
!
!
Avoided exchanging documents in paper or electronic form!
!
!
Avoided exchanging documents in paper or electronic form!
!
Reduced requirement for data entry up to 80 percent!
!
!
1. Food Supply – Walmart: Tracking food safety on the food supply chain!
!
2. MyStory: Track provenance of wine and products!
3. Shipping - AB InBev, Accenture, APL and Kuehne + Nagel: Eliminate printed shipping
!
documents
documents!
!
4. JPM Coin – JP Morgan: US-Dollar pegged cryptocurrency!
!
Digital coin representing fiat currency!
US dollar pegged cryptocurrency!
JPM Coin: !"#$%&'(&)*#'&+,-').&'#'")&-'/")&
!
!
Digital coin representing fiat currency!
!
!
Digital coin representing fiat currency!
!
US dollar pegged “stablecoin”!
One JPM Coin always has a value equivalent to one U.S. dollar!
US dollar pegged cryptocurrency!
JPM Coin: !"#$%&'(&)*#'&+,-').&'#'")&-'/")&
!
!
Digital coin representing fiat currency!
!
US dollar pegged “stablecoin”!
!
One JPM Coin always has a value equivalent to one U.S. dollar!
JPM Coins are transferred instantly and redeemed for equivalent U.S. dollars!
US dollar pegged cryptocurrency!
JPM Coin: !"#$%&'(&)*#'&+,-').&'#'")&-'/")&
!
!
Digital coin representing fiat currency!
!
US dollar pegged “stablecoin”!
!
One JPM Coin always has a value equivalent to one U.S. dollar!
!
JPM Coins are transferred instantly and redeemed for equivalent U.S. dollars!
Fully auditable!
US dollar pegged cryptocurrency!
JPM Coin: !"#$%&'(&)*#'&+,-').&'#'")&-'/")&
!
!
Digital coin representing fiat currency!
!
US dollar pegged “stablecoin”!
!
One JPM Coin always has a value equivalent to one U.S. dollar!
!
JPM Coins are transferred instantly and redeemed for equivalent U.S. dollars!
!
Fully auditable!
!
!
Digital coin representing fiat currency!
!
US dollar pegged “stablecoin”!
!
One JPM Coin always has a value equivalent to one U.S. dollar!
!
JPM Coins are transferred instantly and redeemed for equivalent U.S. dollars!
!
Fully auditable!
!
Reduces settlement time!
!
!
1. Food Supply – Walmart: Tracking food safety on the food supply chain!
!
2. MyStory: Track provenance of wine and products!
3. Shipping - AB InBev, Accenture, APL and Kuehne + Nagel: Eliminate printed shipping
!
documents
documents!
!
4. JPM Coin – JP Morgan: US-Dollar pegged cryptocurrency!
!
HSBC Singapore!
!
!"#$%&'(&)*#'&+,-').&'#'")&-'/")&
HSBC: Trade finance
!
!
HSBC Singapore!
!
!
HSBC Singapore!
!
First transaction: Soybeans traded from South America to Asia!
!
It Is Immutable!
Limitations!"#$%&'(&)*#'&+,-').&'#'")&-'/")&
of Blockchain Technology!
!
!
It Is Immutable!
No Reversals or Modifications!
Limitations!"#$%&'(&)*#'&+,-').&'#'")&-'/")&
of Blockchain Technology!
!
!
It Is Immutable!
!
No Reversals or Modifications!
Key Management!
Limitations!"#$%&'(&)*#'&+,-').&'#'")&-'/")&
of Blockchain Technology!
!
!
It Is Immutable!
!
No Reversals or Modifications!
!
Key Management!
Scalability !
Limitations!"#$%&'(&)*#'&+,-').&'#'")&-'/")&
of Blockchain Technology!
!
!
It Is Immutable!
!
No Reversals or Modifications!
!
Key Management!
!
Scalability !
Time to Process!
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!"#$%&'(&)*#'&+,-').&'#'")&-'/")&
Common Misconceptions!
!
Blockchain is Bitcoin!
!"#$%&'(&)*#'&+,-').&'#'")&-'/")&
Common Misconceptions!
!
Blockchain is Bitcoin!
!"#$%&'(&)*#'&+,-').&'#'")&-'/")&
Common Misconceptions!
!
!
Blockchain is Bitcoin!
!
!
Blockchain is Bitcoin!
!
!
Blockchain is Bitcoin!
!
Blockchain Is a Better Database!
!
!
Blockchain is Bitcoin!
!
Blockchain Is a Better Database!
!
!
Blockchain is Bitcoin!
!
Blockchain Is a Better Database!
!
All Blockchains are Public!
!
!
Blockchain is Bitcoin!
!
Blockchain Is a Better Database!
!
All Blockchains are Public!
!
!
Blockchain is Bitcoin!
!
Blockchain Is a Better Database!
!
All Blockchains are Public!
!
Blockchain and Distributed Ledger Technology Are the Same!
!
!
Blockchain is Bitcoin!
!
Blockchain Is a Better Database!
!
All Blockchains are Public!
!
Blockchain and Distributed Ledger Technology Are the Same!
!
Big Data / Artificial Intelligence!
Blockchain!"#$%&'(&)*#'&+,-').&'#'")&-'/")&
as a Force Multiplier!
!
!
Big Data / Artificial Intelligence!
!
!
Big Data / Artificial Intelligence!
!
Internet of Things (IoT)!
3D Printing!
Blockchain!"#$%&'(&)*#'&+,-').&'#'")&-'/")&
as a Force Multiplier!
!
!
Big Data / Artificial Intelligence!
!
Internet of Things (IoT)!
!
3D Printing!
!
!
Big Data / Artificial Intelligence!
!
Internet of Things (IoT)!
!
3D Printing!
!
Robotic Process Automation (RPA)!