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Disaster Recovery Checklist

The document outlines the disaster recovery capabilities and services provided by a data center. It discusses the data center's experience and geographic locations, facility features like redundant power and network infrastructure, and 24/7 on-site support. Certifications and audits ensure high standards for security, environmental controls, and uptime service level agreements. A variety of disaster recovery solutions and testing is available to customers.

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1K views2 pages

Disaster Recovery Checklist

The document outlines the disaster recovery capabilities and services provided by a data center. It discusses the data center's experience and geographic locations, facility features like redundant power and network infrastructure, and 24/7 on-site support. Certifications and audits ensure high standards for security, environmental controls, and uptime service level agreements. A variety of disaster recovery solutions and testing is available to customers.

Uploaded by

uiuiuiu
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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Disaster Recovery Data Center Checklist

Immedion
Proven Industry Experience
Cloud and data center (DC) provider with 10-plus years of experience
Customer base includes multiple Fortune 500 operations
Multiple DC sites in geographically diverse locations for true disaster recovery strategy
DC can provide customer references and positive testimonials
Data Center Location and Facility
Disaster recovery site located in an area sufficiently separated from primary DC location.
Distance should be no less than 50 miles
DC located outside of flood zone to avoid impacts from severe weather such as hurricanes

DC is sufficiently distanced from major airports, government buildings, banks, refineries,


nuclear, military & intelligence facilities, dams, bridges, large malls etc
Ground floor building for easy access during disasters
DC provides ample temporary workspace to use in the event of a crisis or if customer’s regular
workspace is inaccessible or out of service
24 x 7 x forever customer access - ability to work overnight & weekends without DC
notification in the event of a disaster
DC offers a variety of disaster recovery services including physical, cloud and hybrid
infrastructure solutions
DC offers back-up services with ability for customer to manage restores and back-up settings
through a self-service portal
Data Center Certifications / Audits / Controls
SSAE 16, SOC 2 Type II audited - audit reports provided
Cloud-based Disaster Recovery Services
Cloud provider has multiple locations with high-speed inter-connects for dedicated,
geographically redundant cloud-based disaster recovery strategy
Data protection and resource reservations available
Semi-annual cloud recovery testing
100% guaranteed uptime service level agreement (SLA)
Data Center Power Redundancy
DC provides complete long-term power redundancy and back-up UPS systems
Ability to provide A & B power feeds for redundancy
Entire facility backed by on-site diesel generators in the event of area/regional power outage
Generators are tested weekly and load tested at least quarterly
24-hour on-site generator fuel capacity and unlimited capacity with existing fuel contracts
Generators supported by 15 min call back, 4 hour on-site support
UPS systems supported by 15 min call back, 4 hour on-site support, biannual battery check
A 100% power service level agreement (SLA)

[email protected] | 1-800-265-2334 Immedion.com


Data Center Network Redundancy
Redundant core and edge network infrastructure with carrier-grade Cisco hardware
Performance based network with private VLANs and 10/100/1000 mbps redundant network
drop availability using HSRP or VRRP
24x7x365 support contracts with network gear vendors (e.g. Cisco SmartNET)
Carrier-neutral facility with access to the fiber provider of your choice
Multiple Internet providers utilizing diverse entrances for redundancy
Network redundancy to minimize the impact of a fiber cut or carrier issue
Direct connections to up to 5 network providers
100% Network uptime service level agreement (SLA)
Data Center Environment Redundancy
Environmental controls such as heating, cooling and ventilation are monitored at all times
Fully redundant (N+1) cooling systems
Air-conditioning systems equipped with adequate excess capacity to permit failure of certain
components, such as a compressor
DC humidification/de-humidification systems
Quarterly checks on smoke and fire suppression systems
Water sensors in the data center floor
A 100% SLA guaranteeing environment including humidity and temperature
Data Center Security Redundancy
DC ensures all security measures are in place, even in the event of a disaster
All DC employees and contractors undergo criminal background checks & are subject to
random drug screening
Physical DC security measures including badge, PIN and biometric access control
On-site digital video camera surveillance
All cabinets are lockable and cages are built with 5 sides including top
24/7/365 On-site Support
Technicians on-site 24/7/365
Skilled engineers with multiple industry certifications
15-minute guaranteed reboot time
No premium charge for after-hours tech support/remote hands
Tech support billed in 15 minute increments
On-site NOC monitors all facility alarms, tickets, customer support as well as local news and
weather
Extra Amenities
On-site war room/disaster recovery space to accommodate staff in the event of a disaster
Free use of wireless while in the building for laptops, etc
Free use of crash cart (KVM) to service your equipment so you don't have to use valuable rack
space to store your own
Free use of workspace / conference rooms when working on-site
Free use of secured shipping/receiving services to hold your equipment when it is arriving or
leaving. Support for large truck and 18 wheelers for palletized equipment

[email protected] | 1-800-265-2334 Immedion.com

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