Release Notes

Dell EMC SRM

Version 4.4

Release Notes
REV 01
March 2020

These release notes contain supplemental information about Dell EMC SRM. For Dell EMC
M&R platform release notes, refer to Dell EMC M&R Release Notes.
For the latest installation, upgrade, configuration, and open source license documentation,
go to Dell EMC Online Support: https://www.dell.com/support.
Topics include:
l Revision history..........................................................................................................2
l Product description................................................................................................... 3
l New features and changes.........................................................................................3
l Fixed problems........................................................................................................... 7
l Known problems and limitations.................................................................................8
l Installation................................................................................................................ 21
l Environment and system requirements.................................................................... 22
l Troubleshooting and getting help.............................................................................22
l GPLv3 open-source software.................................................................................. 22
Release Notes

Revision history
This table lists the revisions that are made to this document.

Revision Date Description

01 March 2020 Dell EMC SRM 4.4

2 Dell EMC SRM 4.4 Release Notes

 Release Notes

Product description
Dell EMC SRM provides comprehensive monitoring, reporting, and analysis for heterogeneous
block, file, and virtualized storage environments. It enables you to visualize applications to storage
dependencies, monitor, and analyze configurations and capacity growth. It also optimizes the
environment to improve return on investment.
Virtualization enables businesses of all sizes to simplify management, control costs, and guarantee
uptime. However, virtualized environments also add layers of complexity to the IT infrastructure
that reduce visibility and can complicate the management of storage resources. Dell EMC SRM
addresses these layers by providing visibility into the physical and virtual relationships to ensure
consistent service levels. As you build out the cloud infrastructure, Dell EMC SRM helps you
ensure storage service levels while optimizing IT resources—both key attributes of successful
cloud deployments.

New features and changes

This release includes the following new features and changes:
Note: For information about latest versions of arrays or devices that are supported in Dell EMC
SRM 4.4 release, see Dell EMC SRM 4.4 Support Matrix.
Note: Dell EMC SRM 4.4 (vApp based and binary SLES OS deployments) requires mandatory
operating system upgrade to SLES 12 SP4. For more information, see Dell EMC SRM 4.4
Upgrade Guide.

Component New features and changes

SolutionPack for Brocade FC Switch l Brocade REST API support

n Support for collecting switch data directly from Brocade switches
through REST APIs.
l Brocade Peer Zoning
n Report on zoning and zone member details in Peer Zoning
configuration.
For more information, see Dell EMC SRM 4.4 SolutionPack Guide.

SolutionPack for Dell EMC Data Added support to Dell EMC Data Domain 6.2 and 7.0
Domain

SolutionPack for Dell EMC ECS l All the ECS Capacity and Performance metrics are in IEC
representation.
l Added Bucket Tags report under Report Library > Dell EMC ECS >
Inventory > Buckets.

Solution Pack for Dell EMC Isilon l Capacity Forecast report under Report library > Capacity > Forecast
for File system
l Capacity Forecast report under Report library > Capacity > Forecast
for Node Pools
l Access Zone report with Associated Shares sub report added: Report
Library > Inventory.

Dell EMC SRM 4.4 Release Notes 3

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Component New features and changes

l Shares report under Report library > Inventory includes Read Only
column
l Correlate performance trend with related events (Report Library >
Dell EMC Isilon > Performance).
l Added Potential Savings report: Report Library > Dell EMC Isilon >
Operations.
Note: Performance Co-related trends with related events can be
found in Total Throughput chart under Cluster Tab and Total
bandwidth chart under Node tabs under Dell EMC Isilon >
Performance.

SolutionPack for Dell EMC Added Protection Window Breached Alert to track protection
RecoverPoint window so that the admin can take prompt action to meet the backup
SLAs.

SolutionPack for Dell EMC SC Series Added Potential Savings report: Report Library > Dell EMC SC Series >
Operations

SolutionPack for Dell EMC Unity/VNX/ l Mapping of VMFS Datastore to Virtual Machines: Virtual machines
VNXe deployed on VMFS datastore (which is mapped to ESXi hosts) are
shown as an interactive report for VMFS datastores. Report library >
SolutionPack for Dell EMC Unity/VNXe > Inventory > Unity -
VNXe2 Components > List of LUNs > (select a VMFS datastore
row) > Virtual Machines.
Note: The VMware vCenter Server (in which ESXi host is
discovered) should be configured on Unisphere UI of the Unity
array.
l Share creation time/modification time is shown in Report library >
SolutionPack for Dell EMC Unity/VNXe > Inventory > Unity -
VNXe2 Components > Shares report. Creation Time is hidden by
default.
l Added Potential Savings report: Report Library > Dell EMC
Unity/VNX/VNXe > Operations.
l Unity OE 5.0.0/5.0.1/5.0.2 are supported.

SolutionPack for Dell EMC VxFlex OS l Added support for VxFlex 3.0.1 and enhanced reports.
l Added Potential Savings report: Report Library > Dell EMC VxFlex
OS > Operations.

SolutionPack for Dell EMC VMAX l Correlate performance trend with related events (Report Library >
Dell EMC VMAX > Performance).
l Added Potential Savings report: Report Library > Dell EMC VMAX >
Operations.

SolutionPack for Dell EMC VMAX/ l VMAX inventory details for tracking disks, SGs, consistent LUNs, and
PowerMax SSDs
l Correlate performance trend with related events (Report Library >
Dell EMC VMAX/PowerMax > Performance).
l Added Potential Savings report: Report Library > Dell EMC VMAX/
PowerMax > Operations.

4 Dell EMC SRM 4.4 Release Notes

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Component New features and changes

SolutionPack for Dell EMC XtremIO l XIO Capacity metrics are in IEC representation.
l Added Potential Savings report: Report Library > Dell EMC
XtremIO > Operations.

SolutionPack for IBM SAN Volume l Compression savings feature added for IBM SAN Volume Controller in
Controller/Storwize Inventory and Performance report.
l Added support to IBM SVC v7.8x.

SolutionPack for NetApp Filer l Unique ID is used for linking reports instead of serial number.
l Serial Number column displays Unique ID in 4.4. Serial number is
displayed in a property name clustersn.
Note: The serial number column displays both unique ID and serial
number for about 2 weeks until the refresh happens.
l Added Potential Savings report: Report Library > NetApp Filer >
Operations.
l Under Netapp Filer > Inventory > Volumes, maximum autosize,
autosize mode, and volume size of a volume is available.

SolutionPack for Pure Storage Added support for Pure Storage at Report Library level. The reports are:
l Report Library > Pure Storage > Summary
n Card View and Table View
l Report Library > Pure Storage > Inventory
n Arrays
n Volumes
n Volume Groups
n Protections Groups
n Pods
n Hosts
n Host Groups
n Ports
n Controllers
n Disks
l Report Library > Pure Storage > Capacity
n Arrays
n Forecast
l Report Library > Pure Storage > Performance
n Arrays
n Volumes
n Volume Groups
n Pods
n Hosts

Dell EMC SRM 4.4 Release Notes 5

Release Notes

Component New features and changes

n Host Groups
l Report Library > Pure Storage > Operations
n Inactive Metrics
n Devices and Collector Instances
n API Versions
For more information, see Dell EMC SRM 4.4 SolutionPack Guide.

SolutionPack for VMware vSphere & VMware vSphere & vSAN support
vSAN
l Reports on vSAN cluster resources, including disks and diskgroups
l Reports for vSAN are added under Inventory, Capacity, and
Performance.
l VSAN license will be available on demand, and VSAN report on SRM
will be visible after adding license.
For more information, see Dell EMC SRM 4.4 SolutionPack Guide.

Dashboards The following reports are added under Dashboards > Operations >
Potential Savings:
l LUN Data Reduction Opportunity
l Increased Subscription Rate to 150%
l Increased Subscription Rate to 200%
l Oversized FileSystems
l Primary LUNs not Masked or not Mapped
l Allocated LUNs with no I/O
l LUNs That May Be Overtiered
l Powered Off VMs
l Switch Ports Not Connected
l Connected Switch Ports With No I/O

Operations The following reports are added under Operations > Potential Savings:
l LUN Data Reduction Opportunity
l Increased Subscription Rate to 150%
l Increased Subscription Rate to 200%
l Powered Off VMs
l Switch Ports Not Connected
l Connected Switch Ports With No I/O

Performance Analysis Global: Enhance Victims and Bullies report:

l Operations > Performance Analysis > Block Storage Components.
l Operations > Performance Analysis > File Storage Components.
l Operations > Performance Analysis > Virtual Storage Components.

Reports l Congestion alert report

6 Dell EMC SRM 4.4 Release Notes

 Release Notes

Component New features and changes

n Report to show ports affected with slow drain condition

l Custom Reporting using a new Report Wizard
n Provides easy to understand storage model by exposing data
through Virtual Tables
n Less time in building custom reports by using metrics with
predefined settings
n Simplified workflows with drag-and-drop operations
For more information, see Dell EMC SRM 4.4 User Guide for Storage
Administrators.

vApp l Dell EMC SRM 4.4 vApp is based on SuSE Enterprise SLES 12 SP4.
l New Features dialog box is shown when the user logs in to SRM front
end. It lists important new features at a high level which are delivered
in this release. This dialog box can also be accessed from SRM Front-
end > ? > New Features.
For more information, see Dell EMC SRM 4.4 WebPortal Guide.

Note: See the following documents available on the Dell EMC SRM Documentation Index for
detailed information about Alerts, Metrics, Reports, and so on:
l Alert Matrix
l Metrics and Reports
l Ports Usage
l Property Definition
l MetricCalcsDoc With EMMapping

Fixed problems
The following problems and limitations have been fixed in this release.

Issue Component Problem description

number

SRS-38262 Upgrade After upgrading to 4.2.1, if the shared library is missing, mysql-
client.sh/cmd gives the following error message:

/opt/APG/bin/../Databases/MySQL/Default/bin/mysql:
error while loading shared libraries: libtinfo.so.5:
cannot open

EMP-24302 Upgrade After the upgrade to 4.3, exit from upgrade browses Centralized
Management page instead of Admin UI page.

SRS-42261 SolutionPack for NetApp Filer NetApp: Upgrade issue: WARNING: An error has occurred while
running an update script.

SRMEE-1016 SolutionPack for Dell EMC VNX reports missing capacity data - cannot run Billing Reports.
Unity/VNX/VNXe

Dell EMC SRM 4.4 Release Notes 7

Release Notes

Issue Component Problem description

number

SRS-42219 SolutionPack for Dell EMC Property Refresh Period.

Unity/VNX/VNXe

SRS-42219 SolutionPack for Dell EMC VMAX Property Refresh Period.

SRS-42219 SolutionPack for Dell EMC Property Refresh Period.

PowerMax

Known problems and limitations

The product has the following known problems and limitations. When applicable, a workaround for
the issue is documented.

Known problems for Alerting

Issue Problem description Workaround/Resolution
number

Not In a large events database (a few thousand Increase the refresh interval, or disable automatic
applicable alerts), it may take a while for the alerting reports refresh on the alerting reports.
to load. Also, if those reports have the automatic
1. Click Modifications > Edit Reports, and
refresh interval set too low, the alerting reports
then click the Report Details: Table tab.
become unusable. The default setting is 180
(seconds). 2. To find the refresh interval (sec) field,
scroll to the bottom, and expand Display
Options. Either increase the value, or, to
disable automatic refresh, set the value to 0.
3. Click Save.
If you disable automatic refresh, you can always
refresh manually with the browser refresh
button.

Not Scroll bars may not be visible in Report Library - 1. On the Alerts report page, move mouse
applicable > <SolutionPack Name> -> Operations -> cursor above Refresh, and click display
Alerts report. options.
2. Select Make this element taller. Vertical
and horizontal scroll bars show up.
However, when user moves to another tab and
comes back, user must repeat this workaround to
make scroll bars visible.

Known problems for SolutionPack for Brocade FC Switch

Issue Problem description Workaround/Resolution
number

SRS-28725 Used port column issues are seen in the Explore There is no workaround available.
> Storage Connectivity > Switches report for
Brocade switches.

8 Dell EMC SRM 4.4 Release Notes

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Issue Problem description Workaround/Resolution

number

SRS-28732 The Principal switch column in the Storage There is no workaround available.
connectivity-Fabrics report is empty when all the
switches in the fabric are not discovered and are
for virtual fabrics.

SRS-34151 When using the SMIS only discovery approach, There is no workaround available.
FC Ports that do not have a connected port,
shows connected port column across reports as
an exclamatory symbol ( ).

SRS-45104 There is a known behavior with FOS REST API- There is no workaround available.
based Brocade switch discovery.

Known problems for SolutionPack for Cisco MDS/Nexus

Issue Problem description Workaround/Resolution
number

SRS-32113 NPV switches do not support all the capabilities There is no workaround available.
that are supported using a typical FC switch. Due
to this issue, the Explore > Storage
Connectivity > Switches > <NPV_switch> >
Components > VSANs report is empty.

SRS-28071 Entering the switch name in the Switch IP There is no workaround available.
Address field in Discovery Center while creating a
discovery group creates duplicate devices.

SRS-28069 Discovery Group table shows duplicate entries as There is no workaround available.
Manually entered and Automatically discovered in
the Entry Origin column.

EMP-20471 If a device is discovered using SNMP v3, and Before importing the .csv file, typenone in the
then exported through Discovery Center, exported .csv file wherever it is applicable. For
importing that same device causes authentication example, if you have a device discovered using
and privacy errors. SNMP v3 with noauth, then in the exported .csv
file, type none in the authprotocol and
encryptionprotocol fields.

Known problems for Chargeback

Issue Problem description Workaround/Resolution
number

SRS-28477 When Virtual Storage arrays (Dell EMC VPLEX Avoid discovering Virtual Storage arrays as
and IBM System Storage SAN Volume Controller) passive hosts.
are discovered as Passive hosts and also the
hosts that are connected to Virtual Storage
arrays are discovered or passively, there is a
possibility of some chargeback capacities being
double counted.

Dell EMC SRM 4.4 Release Notes 9

Release Notes

Known problems for SolutionPack for Dell EMC Atmos

Issue Problem description Workaround/Resolution
number

SRS-32252 Warning messages are seen in the Collector logs, There is no workaround available.
this issue does not impact the data collection of
the device.

Known problems for SolutionPack for Dell EMC Data Protection Advisor
Issue Problem description Workaround/Resolution
number

SRS-38262 After upgrading to 4.2.1, if the shared library is Install libtinfolibrary. Create a softlink using the
missing, mysql-client.sh/cmd gives the following command: sudo ln -s /lib64/
error message: /opt/APG/bin/../ libncurses.so.5.6 /lib64/
Databases/MySQL/Default/bin/mysql: libtinfo.so.5
error while loading shared Note: The workaround is required for Dell
libraries: libtinfo.so.5: cannot EMC Data Protection Advisor Schema
open Creation.

SRS-36750 For the Dell EMC Data Protection Advisor There is no workaround available.
SolutionPack, if you click Report Library >> Dell
EMC Data Protection Advisor >> Operations
>> Alerts, then you are redirected to new report
under Explore view (Explore >> Hosts >> All
Hosts >> All Hosts >>Host).
Note: This report is shown if the device
(Host) is discovered through Host
SolutionPack and are empty if the device
(Host) is not discovered through Host
SolutionPack.

Known problems for SolutionPack for Dell EMC ECS

Issue Problem description Workaround/Resolution
number

SRS-36505 Due to variable ID changes during ViPR SRM 4.2 There is no workaround available.
timeframe, to improve the Replication Groups
report under Report Library > EMC ECS
>Inventory->Replication Group, the following
metrics become 'inactive' on upgrade for
parttype-RG VDC Mapping:
l Availability
l IngressBandwidth
l EgressBandwidth
l FailoverProgress
l BootstrapProgress

10 Dell EMC SRM 4.4 Release Notes

 Release Notes

Issue Problem description Workaround/Resolution

number

Note: The preupgrade metrics go to 'inactive'

and are collected from 4.2 with an additional
property.

STORAGE-91 The Service Start Time column is blank in the There is no workaround available.
11 Report Library > Dell EMC ECS > Inventory >
Nodes > Services report.

SRS-32107 The Disk Bandwidth and Disk Bandwidth for Geo There is no workaround available.
replication metrics is not available for ECS 3.0.
The same is fixed in ECS 3.1.

Known problems for Dell EMC SupportAssist

Issue Problem description Workaround/Resolution
number

Not Do not alter the Dell EMC SupportAssist alert There is no workaround available.
applicable definitions. Doing so could break the Dell EMC
SupportAssist functionality. Do not use the new
Dell EMC SupportAssist Event action in any user-
defined alert definitions.

Known problems for SolutionPack for HP 3PAR StoreServ

Issue Problem description Workaround/Resolution
number

SRS-45011 CPG report which is available under Report There is no workaround available.
Library > Inventory Report shows blank report
for Pool-related capacities (like Pool Usable(GB),
Pool Used Trend, Pool Free(GB),%Pool Used,
%Pool Subscribed). Same columns are blank or
show zero value in Usable Capacity by Pool
report under Report Library > Capacity Report.

Known problems and limitations for SolutionPack for Dell EMC Host Interface
Issue Problem description Workaround/Resolution
number

SRMEE-1001 Server reboots if the Windows Server has There is no workaround available.
existing redistributable Visual C++ packages of
VC 10 or 12 installed.

Dell EMC SRM 4.4 Release Notes 11

Release Notes

Known problems for SolutionPack for NetApp Filer

Issue Problem description Workaround/Resolution
number

SRS-41178 Version field is blank in Inventory/Nodes report There is no workaround available.

when the device discovered with Readonly
privilege.

Known problems for SolutionPack for Dell EMC RecoverPoint

Issue Problem description Workaround/Resolution
number

SRS-37780 Discrepancy observed in protection window There is no workaround available.

metrics when compared between SRM, REST,
and Unisphere UI for Dell EMC RecoverPoint.

SRS-40455 Remove VolumeSize metrics in the first collection There is no workaround available.
for voltype=User. The rootwwn property is not
generated on the first collection, but on
subsequent collections.

Known problems for SolutionPack for Dell EMC Unity/VNX/VNXe

This topic describes the known problems of Dell EMC Unity/VNX/VNXe SolutionPack.

Issue Problem description Workaround/Resolution

number

SRS-40727 During installation or update of SolutionPack, the There is no workaround available.

alerts block is installed successfully but it displays
the error symbol upon successful completion of
installation of block.
Note: This known issue is also applicable for
other SolutionPacks such as Dell EMC SC
Series, Dell EMC Recover Point, and so on.

SRS-33450 If the array friendlyname contains the + (plus Avoid using the + character in the friendlyname
sign), it causes problems where the data is field when adding a system for discovery.
collected from the SPARQL query are incomplete
or incorrect, because the plus sign is not
encoded. This condition leads to LUNs not
correctly being tagged with the correct value for
the 'usedby' property.

SRS-19683 According to code changes to simplify and There is no workaround available.

improve the Integrated Unified VNX (VNXe3200)
collection, the following parttypes and metrics
becomes 'inactive' if you had previously collected
a VNXe3200 system and upgrade to SRM 4.0, or
later version. This issue does not impact Dell
EMC Unity models. parttype - metrics:
l NULL (array-level) - OperationalStatus

12 Dell EMC SRM 4.4 Release Notes

 Release Notes

Issue Problem description Workaround/Resolution

number

l Controller - OperationalStatus
l Disk - OperationalStatus
l Storage Pool - OperationalStatus
l Storage Tier* - Capacity, FreeCapacity,
UsedCapacity, MovingDownCapacity,
MovingUpCapacity, MovingWithinCapacity
l Port - OperationalStatus
l Host - OperationalStatus
l Initiator - OperationalStatus
l LUN - OperationalStatus, TierCapacity
l LUNGroup - OperationalStatus
l FAST Cache - OperationalStatus,
FreeCapacity, UsedCapacity,
CurrentUtilization, DirtyElements,
ValidElements
l VirtualDataMover - OperationalStatus
l FileSystem - OperationalStatus
l Interface - OperationalStatus, ifInOctets,
ifOutOctets, ifInPackets, ifOutPackets
*For parttype Storage Tier: In previous versions
of SRM, metrics were always created for every
tier (Capacity, Performance, Extreme
Performance) regardless of whether the tier
existed for a particular pool or not. Thus, if the
tier does not really exist for a particular pool now,
preupgrade metrics may go inactive.
Note: Always, the 'OperationalStatus' metric
has been deprecated in favor of 'Availability',
which is a standardized metric name across
SolutionPacks. Furthermore, the Unity REST
API does not provide 'operationalStatus'
information like it did for VNXe3200, so to be
standardized across all Integrated Unified
collection, this change has been made.

EMP-21015 When discovering VNXe2 arrays, it is possible There is no workaround available.

that the following errors occur when testing
authentication with the device: 400: Bad
Request
javax.net.ssl.SSLProtocolException:
handshake alert: unrecognized_name
These messages can be safely ignored unless
they are also found in the SolutionPack collecting
logs.

SRS-32033 Dell EMC Unity arrays that were discovered with There is no workaround available.
an earlier version of ViPR SRM displays the data

Dell EMC SRM 4.4 Release Notes 13

Release Notes

Issue Problem description Workaround/Resolution

number

that was collected before the upgrade to ViPR

SRM 4.1 or later version. Because of variable ID
changes, the 'Availability' metric for parttype
Host goes inactive on upgrade to ViPR SRM 4.1
or later version. This issue does not impact
VNXe3200 arrays.

SRS-32062 The Test button results could incorrectly display There is no workaround available.
Unity OE 4.1 as 4.0.2. This can happen if OE 4.0.1
AR-876066
was upgraded to 4.0.2 and then upgraded to
4.1.x. After a few polling intervals, the Summary
report will show the correct OE version number.

SRS-32680 ViPR SRM does not report on VMware Block and There is no workaround available.
File VVOL Datastores for Unity and VNXe3200
systems. The datastores are not identified as
Storage Pool consumers, which they should be.

SRS-32494 Upgrading to ViPR SRM 4.1 or later version will There is no workaround available.
cause the parttypes and metrics to go inactive
for Dell EMC Unity arrays that were previously
discovered in 4.0.x versions. To see active and
inactive metrics together, create the copies of
the impacted reports where the vstatus!
='inactive' filter gets deleted. This issue does not
impact VNXe or VNX arrays.
parttype 'FileSystem':
l Availability
l PresentedCapacity
l Capacity
l UsedCapacity
l FreeCapacity
l CurrentUtilization
l OverheadCapacity
l SnapshotCapacity
l SnapshotUsedCapacity
parttype 'FileShare':
l UsedCapacity
l PresentedCapacity
parttype 'CifsShare':
l Identifier
parttype 'NfsExport':
l Identifier

SRMEE-1160 In VNX collector log, error may be observed for There is no workaround available.
Unity arrays, due to unavailability of data either

14 Dell EMC SRM 4.4 Release Notes

 Release Notes

Issue Problem description Workaround/Resolution

number

for SPA or SPB, from the source array as shown

below:

"SEVERE -- [2019-04-08 01:55:41

EDT] – DataListener
$ValueFormatter::parseValue():
Invalid NaN value for key SP (A|B)
(CIFS|NFS)(SMB1|SMB2|V3|V4)?(Read|
Write|Total)Calls, context <Unity
array's Unique name>....."

SRS-44495 When Unity data collection stops for certain l Data collection stops for performance
performance metrics such as SP-A CPU metrics exactly at every fifth minute interval.
utilization, there are no errors in the Unity/VNXe Change the polling interval for the
collector logs indicating a problem and there is no performance data collection to other than 5
scope that is built for retrying for those values. minutes.
The issue happens when Unity API does not
return all the values upon polling exactly at every
l Restarting the collector at a different time so
fifth minute (default performance polling cycle). that the collection is not triggered exactly at
Sometimes, Unity does not have the values ready the fifth minute interval.
if the polling occurs right at the fifth minute (for
example 07:30:00). However, it populates with
data quickly (usually within 1 s by 07:30:01 the
data is present).

Known problems for SolutionPack for Dell EMC VMAX

This topic describes the known problems of SolutionPack for Dell EMC VMAX.

Issue Problem description Workaround/Resolution

number

N/A After operating system upgrade to SLES 12 SP4, There is no impact on functionality as warning
getting an error in /var/log/warn log file: with exit code of '6' and message is "Daemon
storapid is already running" as SLES 12 startup
"Failed to start LSB: EMC Solutions services moved to systemd and trying to start
Enabler Base Daemon" and the storapid again. This issue happens only on
"emc_storapid.service: Failed with upgraded system.
result 'exit-code'"

Known problems for SolutionPack for Dell EMC VMAX/PowerMax

This topic describes the known problems of SolutionPack for Dell EMC VMAX/PowerMax.

Issue Problem description Workaround/Resolution

number

N/A After operating system upgrade to SLES 12 SP4, There is no impact on functionality as this is a
getting an error in /var/log/warn log file: warning with exit code of '6' and message is
"Daemon storapid is already running" as SLES 12
"Failed to start LSB: EMC Solutions startup services moved to systemd and trying to
Enabler Base Daemon" and start the storapid again. This issue happens only
on upgraded system.

Dell EMC SRM 4.4 Release Notes 15

Release Notes

Issue Problem description Workaround/Resolution

number

"emc_storapid.service: Failed with

result 'exit-code'"

Known problems for SolutionPack for Dell EMC VPLEX

This topic describes the known problems of Dell EMC VPLEX SolutionPack.

Issue Problem description Workaround/Resolution

number

Not Scroll bars may not be visible in Report Library - On the Alerts report page, click sorting of any
Applicable > <SolutionPack Name> -> Operations -> column to sort in ascending or descending to
Alerts report. make bottom-most alerts to be listed at top of
the list and make them visible.

Not Nonencapsulated or LVM virtual volume There is no workaround available.

Applicable configurations are not supported.

SRS-29484 The following metrics and properties are missing There is no workaround available.
for VPLEX 6.0.0:
l VPLEX local-com ports are missing in the
nodewwn, portwwn, and tgtwwn properties.
l VPLEX local-com ports are missing in the
ifSpeed and Speed metrics.
l VPLEX Ethernet ports are missing in the
ifSpeed and Speed metrics.
l VPLEX Director performance metrics
UdtConnDrop, UdtPcktRetrans,
UdtRecvBytes, UdtRecvDrops,
UdtRecvPckts, UdtSendBytes,
UdtSendDrops, and UdtSendPckts are not
available.

Not Post Fresh Install of VPLEX SMR on windows Restarting all the SMR-related services using the
Applicable platforms, the data takes long to appear in manage-modules.cmd present under
report. C:\Program Files\APG\bin, will solve the
issue, and the data appears in the reports shortly
after the restart.

Not SRM stopped collecting data for a week. In Dell The following are the files in the
Applicable EMC SRM Collector log, path /opt/APG/Collecting/Stream-
collecting-0-0.log, the following messages Collector/emc-vplex/conf:
had been continuously reported since VPLEX
l data-retrieval-director-
MMCS-A was replaced:
cluster1.xml
l StreamLogger
$LoggingStreamGobbler::run(): l data-retrieval-director-
(SSHSessionConnection cluster2.xml
to xx.xx.xx.xx:22-1520506610725) /
home/@{cluster1.username}/vvol- l data-retrieval-vvols-cluster1.xml
collector.py:
l data-retrieval-vvols-cluster2.xml

16 Dell EMC SRM 4.4 Release Notes

 Release Notes

Issue Problem description Workaround/Resolution

number

/bin/bash: /home/service/vvol- These files have the line:

collector.py
<files executable-files="true" always-
No such file or directory was found. full-transfer="false"
delete-source-files="false">conf/vvol-
l StreamLogger collector.py</files>
$LoggingStreamGobbler::run():
(SSHSessionConnection to
xx.xx.xx.xx:22-1520506610904) In this line, set always-full-
/home/@{cluster1.username}/get- transfer="true". The collector should push
director-data.py: /bin/bash:
/home/service/get-director-data.py the scripts before each polling.

No such file or directory was found.

The files vvol-collector.py and get-
director-data.py did not exist in /home/
service directory on VPLEX MMCS-A.

Known problems for SolutionPack for Dell EMC VxFlex OS

This topic describes the known problems of SolutionPack for Dell EMC VxFlex OS.

Issue Problem description Workaround/Resolution

number

SRS-41618 Performance graphs showing empty or blank The chart type of the reports is Stacked charts.
even though values are reflecting in the table(for These charts display data only when there are
nonzero values). nonzero values. Change the chart type to simple
For SRM 4.1, 4.1.1, 4.2, and 4.2.1- Performance chart.
graphs under Inventory-storage Pool showing
blank even for zero values.

SRS-42162 Dell EMC VxFlex OS 3.0 compression collection is There is no workaround available.
throwing unexpected value.

Known problems for SolutionPack for Dell EMC XtremIO

This topic describes the known problems of SolutionPack for Dell EMC XtremIO.

Issue Problem description Workaround/Resolution

number

SRS-29446 Used capacity for XtremIO reported in global There is no workaround available.
reports is the Physical Used Capacity of the
Array.

Dell EMC SRM 4.4 Release Notes 17

Release Notes

Known problems and limitations for SolutionPack for IBM SAN Volume
Controller/Storwize
This topic describes the known problems of SolutionPack for IBM SAN Volume Controller/
Storwize.

Issue Problem description Workaround/Resolution

number

SRS-11480 Back-End Arrays of IBM DS, IBM XIV, HDS, There is no workaround available.
HPXP, and XtremeIO are not supported.
Internal storage is not supported in the Raw
Capacity Usage and the Configured Usable
reports. Service Level and Chargeback are not
supported for mdisks (virtual disks) based on
internal storage.
Replication is not supported.
Chargeback for IBM SVC does not include
Replica volumes. In other words, Total
Chargeable is same as Primary Chargeable.
The SVC System alias should be the same as the
System ID or serial number. This SolutionPack
does not support discovery of SVC cluster where
the system alias has been changed.

Known problems for MIB Browser

This topic describes the known problems of SolutionPack for MIB Browser.

Issue Problem description Workaround/Resolution

number

SRS-34448 MIB Browser and SNMP Collector links in the There is no workaround available.
Administration > Modules section throws
"HTTP Error 404" in ViPR SRM 4.0.x to 4.1
upgraded environments.

Known problems for SolutionPack for Microsoft SQL Server

This topic describes the known problems of SolutionPack for Microsoft SQL Server.

Issue Problem description Workaround/Resolution

number

SRS-29455 JTDS driver that is used to connect to SQL There is no workaround available.
server does not support Microsoft SQL database
setup in Availability Group Listener.

18 Dell EMC SRM 4.4 Release Notes

 Release Notes

Known problems for SolutionPack for Oracle MySQL Database

This topic describes the known problems of SolutionPack for Oracle MySQL Database.

Issue Problem description Workaround/Resolution

number

SRS-40245 After 3 days of collection, Oracle MySQL devices Restart the Oracle MySQL SolutionPack
are up but most of the reports are shown empty. collector.

SRS-34385 Server Errors that are observed in Oracle MySQL There is no workaround available.
log while discovering 5.7 and below versions.

Known problems for SolutionPack for Physical Hosts

This topic describes the known problems of SolutionPack for Physical Hosts.

Issue Problem description Workaround/Resolution

number

SRS-26787 Network interface information is not collected for There is no workaround available.
Windows with a nonadmin user.

SRS-37987 Port link down alerts are missing for some hosts Clear the alerts by manually acknowledging the
where the part name is same. During the old alerts.
upgrade, there is a possibility to view duplicate
alerts.

SRS-40730 SRM Linux host agent does not collect data when There is no workaround available.
using csh. The user default shell must be changed
to bash to allow collector to read LMD data
from /tmp directory.

SRS-40731 SRM Linux Host Agent: If the umask value of the There is no workaround available.
host(on which agent is running) is 0077, the
nonroot user cannot read the hostdata file that is
created in the /tmp directory since the above
umask masks the permissions for groups and
others. Hence, host default umask value must be
such that it grants read permissions to the
groups and others.

Known problems for SolutionPack for VMware vSphere & vSAN

This topic describes the known problems of SolutionPack for VMware vSphere & vSAN.

Issue Problem description Workaround/Resolution

number

SRS-36878 Discovery Center Test button returns 500: There is no workaround available.
internal server error instead of 401 unauthorized.

SRS-34411 If two virtual machines with the same name exist, There is no workaround available.
SRM cannot tell them apart. This issue is
applicable to use cases such as:
l Alerts

Dell EMC SRM 4.4 Release Notes 19

Release Notes

Issue Problem description Workaround/Resolution

number

l Search
l Jump
l Chargeback

SRS-34471 VMware vCenter severe errors are found in the The VMware external API does not handle user
VMware collecting logs. These errors are seen sessions authentication through LDAP In those
repeatedly in the collection logs but have no scenarios, users must silence the client log by
impact on the data collection or the reports. adding comvmware.vim25.ws.WSClient=OFF at
the end of logging.properties.

SRS-39945 VM Folder Path visible or exists in reports after There is no workaround available.
removing VM from folder.

SRS-45082 vSAN capacity planning Will Reach 70% in Go to Edit Mode, in Cluster Planning Report for
column shows incorrect value in Report Will Reach 70% in column, change the Value
Library > VMware vSphere & vSAN > formatter (in Value Setting) from number to
Capacity > vSAN Clusters > Cluster Capacity duration.
Planning tab.

Known problems for APG Frontend

This topic describes the known problems of APG Frontend.

Issue Problem description Workaround/Resolution

number

EMP-24321 Post upgrade to SRM 4.3, PDF export still shows Go to Admin UI > Users & Security > Users &
EMC instead of Dell EMC. Roles > Manage Profiles > Customizable
Setting and update the logo.

Known problems for Compliance

This topic describes the known problems of Compliance.

Issue Problem description Workaround/Resolution

number

SRS-38766 Enhance compliance upgrade API to retain the There is no workaround available.
password during upgrade process so that if the
password is changed in before upgrade it is
retained post upgrade.

Known problems for Device Configuration Wizard

This topic describes the known problems of Device Configuration Wizard.

Issue Problem description Workaround/Resolution

number

SRS-40603 Post upgrade to SRM 4.3, the default webapp is There is no workaround available. This issue does
device-config-wizard instead of APG. This issue not occur during fresh install.
does not occur during fresh installation.

20 Dell EMC SRM 4.4 Release Notes

 Release Notes

Known problems for Groups Management

This topic describes the known problems of Group Management.

Issue Problem description Workaround/Resolution

number

SRS-36453 Under Centralized management -> Groups There is no workaround available.

Management -> Platform, following changes
occur when upgraded to SRM 4.2 or later
version:
l Platform name Dell SC and FS Series are
renamed as Dell SC Series.
l Platform name Dell EMC VNX is renamed as
Dell EMC Unity-VNXe-VNX.
l Any changes that are performed (or new
ones created) by customers to platforms is
lost.

Known problems for Dell EMC M&R

This topic describes the known problems of Dell EMC M&R.

Issue Problem description Workaround/Resolution

number

Not Graphs for Backend cache report in Dell EMC There is no workaround available.
applicable M&R Health pack reports uses 'sum' aggregation
on real-time by default for one day. For one week
or more, the aggregation that is used should be
'average on real time value'.

Known problems for vApp

This topic describes the known problems of vApp.

Issue Problem description Workaround/Resolution

number

SRS-38761 If the Frontend is rebooted in maintenance mode, Restart the upgrade process.
upgrade fails.

Installation
For upgrade, installation, and configuration instructions for each SolutionPack, see the Dell EMC
SRM SolutionPack Guide available on the Dell EMC SRM Documentation Index(https://
support.emc.com/products/34247_SRM/Documentation/).

Dell EMC SRM 4.4 Release Notes 21

Release Notes

Environment and system requirements

For system requirements, a list of supported operating systems and compatible third-party
software, see the Dell EMC SRM Support Matrix available on the Dell EMC SRM Documentation
Index (https://support.emc.com/products/34247_SRM/Documentation/).

Troubleshooting and getting help

For product information and assistance, you can contact Dell EMC Technical Support.
Procedure
l For the latest documentation, go to the Dell EMC SRM Documentation Index.
l For technical support, go to Dell EMC Online Support and click Service Request.
You must have a valid support agreement to open a service request.
l Contact the Dell EMC sales representative for details about obtaining a valid support
agreement or with questions about the account.

GPLv3 open-source software

This product may be distributed with open-source code, licensed to you in accordance with the
applicable open-source license. If you would like a copy of any such source code, Dell EMC
provides a copy of the source code that is required to be made available in accordance with the
applicable open-source license. Dell EMC may charge reasonable shipping and handling charges for
such distribution. Direct requests in writing to Dell EMC Legal, 176 South St., Hopkinton, MA
01748, ATTN: Open Source Program Office.

22 Dell EMC SRM 4.4 Release Notes

 Release Notes

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respective owners. Published in the USA.

Dell EMC SRM 4.4 Release Notes 23