OpenScape Business

Customer Presentation
September 2016
Unify

Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved. 2
 Key Factors for Success
Many Tasks Always on the Move Improve Customer Services
Fitting Voice and UC for all Mobility with perfect High expectations in customer
users collaboration services.

How can modern How to improve How can I serve customers

communication support my contractibility and team better so that they can reach
business? System collaboration? me even faster?
Capacity

Lower Operational Costs Scalable and Flexible Vendor Support

Investment protection by Latest technology which Feel secure with the choice of
migration integrates into my partner
infrastructure
How can I protect my How can I met my growing How can I get support from
investment and gain the latest demands also tomorrow? the vendor just in case I
technology? need it?

Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved. 3
UC optimizes the Communication
Unified Communication & Collaboration

UC combines multiple communication technologies –

Presence, Conferences, Voicemail, e-Mail, Instant Messaging, Fax,
Video, Web Collaboration, Contact Center, etc. –
in one common portal!

A “must have” for all who require fast, efficient and cost-effective
communication!
Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved. 4
Key Advantages OpenScape Business
• Award Winning Best-in-Class “All-In-One” UC & Voice
Solution designed for SMBs
• Scales from 2-1,500 users, 2,000 in a network
• Support of any given end-customer infrastructure
• Appliance or software based, full virtualization, hosted or
cloud based
• Ready for new IP based Services (ALL-IP)
• Service Support included to get latest Software & Upgrades
• Flexible Usage Options, either CAPEX or OPEX based All-In-One Voice & UC
please ask your UNIFY Partner for more information Pure Software or Appliance Based

Investing in maximum flexibility for single or multisite environments

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OpenScape Business certified with the
BLUE Angel environmental label
The Blue Angel guarantees that a product or service meets high standards when
it comes to its environmental, health and performance characteristics.

Choosing a communication system with the Blue Angel Label provides

customers with benefits for the environment and health such as:

9Optimized energy consumption

9Resource conservation through longevity (reuse, ease of maintenance / supply of

spare parts, etc.)

9Assurance that products do not contain material that is harmful to the environment

OpenScape Business X5
Blue Angel certified.
Learn more about the Blue Angel label and UNIFY Green Enterprise

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Unify

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A solution designed for SMBs

OpenScape Business

UC Clients & Groupware Voice & Video Clients

myPortal Smart, myPortal for Desktop, all OpenStage HFA, T & SIP devices,
myPortal for Outlook, myPortal to go Video with OpenScape Personal Edition SIP
DeskPhone IP35/55 HFA,SIP

Multimedia Contact Center Applications & Attendant Console

for all deployments X3/X5/X8 & Business S myAttendant & OpenScape Business Attendant
OpenStage GateView, Application Launcher

Investing in maximum flexibility

and a true all-in-one solution for telephony and UC
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OpenScape Business Deployments
OpenScape Business S OpenScape Business X1 / X3 / X5 / X8
Virtualized Voice & UC All-In-One Voice & UC for up to 500 Users (X1 up to 30)
for up to 1500 User Onboard full IP, IP & Digital & Analogue, DECT, ITSP, SIP Trunking, BRI/PRI

X1 X3 X5 X8

UC Booster Options

Server based or virtualized , for hosted or UC Booster Card UC Booster Server

cloud based datacenter environments For up to 150 UC Suite/Smart User For up to 500 UC Suite/Smart User

A common hardware & software architecture across all deployment models

Voice, UC, Networking & Mobility already integrated
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Unify

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 UC Clients suitable for any workplace
Desktop Clients Mobility Clients
ƒ myPortal Smart ƒ myPortal to go for Android & iOS
ƒ myPortal to go Web Edition for Windows , Blackberry, etc.
The powerful entry into the world
of UC For mobile users –
offering UC everywhere
For office based users with the
on almost every device
most common OS (Windows
& MAC)

Desktop & Groupware Integration

ƒ myPortal for Outlook & Desktop
Full feature diversity on the
Desktop or integrated into
Outlook
ƒ myPortal for Outlook
The perfect solution
for users of Microsoft
Outlook

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OpenScape Business + Circuit – Better Together

+
OpenScape Business Circuit

Collaboration
Feature Rich Voice & UC Natural Experience / Chat

Teamwork
All-In-One
Mobility / Contact Center Video / Screen & FileShare

Communication Platform Cloud / SaaS

on-premise / hosted / Private Cloud

Circuit: Add Values to your business the easy way out of the Cloud
Learn more about Circuit http://www.yourcircuit.com
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OpenScape Business meets Circuit
• OpenScape Business provides
the ITSP/PSTN Gateway for
Circuit and even more…
circuit
• ONE NUMBER SERVICE for
OpenScape Business and UTC
Circuit Users
• SIP Interconnection between
Circuit and OpenScape Business ITSP/PSTN
via UTC

The New Way to Work – on top offering for OpenScape Business

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 UC Smart - optimized for smaller businesses
Available for all deployments and network-wide UC with X1, X3, X5, X8 “integrated” or for UC
Booster Card/Server and Business S for up to 250 Users
ƒ Presence incl. status based announcements
ƒ “ Dial In” Managed Conferences for up to 16 Users
ƒ Send invitations via email or Clipboard
ƒ Guest or individual PIN options
ƒ Member Status
ƒ Network-wide UC features like Presence & Call Status
ƒ Start up of “hosted” Web Collaboration incl. Demo Mode
ƒ Favorites & Call Journal
ƒ Visual Voicemail Control
ƒ Voicemail to eMail Service
ƒ HotKey / Click to Dial
ƒ Directory Access incl. CSV/XML Import
ƒ Live Text Search in directories
ƒ Chat incl. History
ƒ For Apple MAC OS & Windows

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 Embedded UC – Product enhancements
Voicemail – Fully integrated into UC Smart
ƒ up to 300 Voicemail boxes / 1500 for OpenScape Business S
ƒ 10 Channels, 32h recording
ƒ TUI or UC Smart controlled
ƒ Voice Quality G.711 Wave
ƒ Enhanced password security
ƒ Announcement port start/stop or Loop
ƒ Group Mailbox (MWI to all members)
ƒ Announcement & Password change within UC Smart

Auto Attendant - No need for additional hardware

ƒ up to 100 Auto Attendant Mailboxes
ƒ Multi Level Attendant , AA to AA, Mailbox or numbers
ƒ 4 Auto Attendant Greetings for: night/day, manual selection, etc.
ƒ Parallel signaling on Attendant during call waiting new!

Powerful Voice & UC Feature Values embedded in the box

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OpenScape Business UC Suite
myPortal for Desktop and myPortal for Outlook
Web-Collaboration Call Recording Integrated Presence Visual Voicemail Fax Mailbox Call Journal

Outlook
Integration Directory Access

Favorites
Drag & Drop
Conference
Instant
Messaging Call Pop-Ups

Personal Social Personal Dial per

One Number Service Mobility
Notification Media Auto-Attendant Mouse Click

Speed up your communication with a comprehensive UC feature set integrated

into the familiar Microsoft Outlook interface
(UC Suite available with UC Booster Card, Booster Server or Business S)
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myPortal to go – integrated VoIP Client
myPortal to go for mobile workers

•For UC Smart & UC Suite

•Access to extended features (e.g.
Favorites, Presence, Call State, Visual
VoiceMail, Call Journal)
•Integrated VoIP client (HFA) with
OpenScape Business system features
(incl. conferencing, consultation and
call transfer)

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Mobility with myPortal to go VoIP
Using the myPortal to go VoIP Client in any WiFi Network

• Using myPortal to go VoIP Client for

Android in any WiFi Network
• Full featured system device on your mobile
Phone via a secure https connection
• Regular IP User + UC license needed Internet

Benefits & Values:

•Flexible choices for „anywhere Worker“
providing Voice & UC on a single device
•Save costs by using public WiFi instead of
GSM @home @Company
@any
WiFi Hotspots

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Mobility with Device@Home
Providing a secure and full featured HFA system device w/o VPN

• Using a full featured HFA system

device w/o VPN
• Enhanced Security Measures:
• Signaling & Payload Encryption
Internet
• Authentication required
• Different Registration Ports

Benefits & Values:

•Use a familiar business phone also @home
or everywhere with Voice & UC @Company
@home
•Save costs: no VPN infrastructure needed @Small
(important for smaller companies) branches
19
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 OpenScape Business UCC
Integration of OpenScape Web Collaboration Services
ƒ Full-featured OpenScape Web Collaboration
integrates text, data, web, and multi-party H.264
desktop video conferencing
ƒ Mobile client that runs on any smartphone device
including iPhone, iPad, iPod Touch and Android
clients
ƒ Highly secure 256-bit AES encryption
ƒ Launched via OpenScape Business Drag & Drop
Conferencing Service or from call pop-up window
ƒ OpenScape Web Collaboration can be hosted by
Unify's FastViewer, so it eliminates the local
installation and the acquisition of PC hardware
ƒ Integrated 5 minute demo access to show you the
benefits of OpenScape Web Collaboration LIVE

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 OpenScape Business attendant and BLF
Stand-alone or network-wide presence support with BLF server

OpenScape Business Attendant OpenScape Business BLF

(Busy Lamp Field)
ƒ Display and change presence status on Attendant BLF ƒ Network-wide Call Status & Presence view for up to 10 Nodes
ƒ Show BLF with Feature keys ( Hold, Day/Night ) ƒ Display Presence status for other users & Change own
ƒ New Phonebook : System Speed dial Presence
ƒ "All in one window" for small systems ƒ Up to 50 Business BLF Users per node
ƒ Support of OpenStage 30T ƒ Caller Journal in/out
ƒ Network wide “Call Status” & Presence ƒ Dial via Web Service Interface (CTI
View for up to 10 Nodes Control)
(with BLF Server), more on a PSF base ƒ Business BLF is a “Stand-Alone”
ƒ Different Skin variants Application, BLF Server for
network-wide use

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 OpenScape Business
Attendant Console – myAttendant for UC Suite

myAttendant
for operators to handle calls fast and
efficient and for the managing of teams
ƒThe preferred choice for single or
network-wide view (UC Networking)
ƒChange Presence from other users,
access to Voicemail & Fax with given
rights only

Stay in control of your business and see at a glance

who is available, and who is not
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On-Premise Mobility Solutions
DECT & DECT IP BS3
BS4
BS5
DECT „Classic“ BS DECT IP

A powerful DECT Solution for traditional and network infrastructure

ƒConvenient, easy to use menu-driven interface of the DECT handset
ƒUp to 15 DECT base stations for X3 and X5 / 64 DECT Users
ƒUp to 7 DECT base stations for X1 / 16 DECT Users
ƒUp to 64 DECT base stations for X8 / 250 DECT Users

DECT IP
for pure IP networks for e.g. with OpenScape Business S
ƒPhonebook via LDAP
ƒCall waiting and call forwarding, Call Pick Up from groups
OpenStage DECT
ƒCaller Name on display and differentiation of calls (internal/external) Phone S5 / SL5
ƒMessage Waiting Indication

On premise mobility solutions for voice connectivity on the entire

campus for traditional and IP based communication infrastructures
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Unify

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 OpenScape Business with UC Suite
Integrated Contact Center – Improving Customer Services

ƒ Integrated Multimedia Contact Center

Deliver the complete range of customer
engagement options (voice, email, fax, chat)
ƒ Intelligent routing capabilities
Maximizing “first contact resolution” with integrated
skill-based, CLIP or VIP routing, Database
dependent Routing to always ensure reaching the
right agent
ƒ Business Process Integration
Connectivity to external customer databases and
launch of 3rd party CRM applications
ƒ Easy Management & reporting
Integrated Administration tools to allow easy
contact center setup incl. call flows,
announcements and customized reporting

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 OpenScape Business
Improves Customer Services, one call resolution

Customized Agent
Reports
desktop

Contact Center voice

calls, Fax & email
Agent
Functions

Team
Information Individual recording
Presence of the Call Hands free of agent calls
Experts Pop-Ups call control

Answer customer calls in a professional manner with the

integrated Multimedia Contact Center
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Unify

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 OpenScape Business
The Open Approach – Easy Integration into your IT
Software based UC solutions – Integration and Interfaces
Integration Social Collaboration
ƒ Integration into business environments and customer databases ƒ Extending communications reach with standard Interface
with Open Directory Services and Application Launcher to XMPP leveraging social media networks (e.g. Google Talk)
increase productivity

Flexible Deployments Connectivity

ƒ Desktop and OS/Application level virtualization reducing ƒ Open SIP Interface to leverage lowest cost IP communications
physical HW while enhancing availability and reliability via SIP trunking, including service such as Skype Connect

The Open Approach” – Enabling IT flexibility”

UCC solutions based on industry standard interfaces allowing customers to seamlessly integrate
into the IT Eco Systems of choice

SIP
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OpenDirectory Service ODBC Connectivity
• Access to all OSBiz directories
OSBiz
• Connection to multiple SQL Directories ODS
OpenScape
DeskPhone

external databases

LDAP
• ODBC Connector
OpenScape Business
• MySQL, MariaDB, SQL UC Clients

• Dbase, Oracle, SAP R4 / ERP

• Microsoft Access; Excel
• Windows based data sources with ODBC V3.5 DECT IP
compatible drivers, like MS Excel ODBC

Flexible connectivity to a broad range of databases

Unified Directory Access with a single LDAP Interface
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 Business Process Integration
Application Launcher
ƒ Start customers business application via batch or
HTTP/S Command
ƒ Access to LDAP & OSBiz based directories for
name resolution.
ƒ Deliver up to 5 criteria's via
ƒ Batch File Execution -CRM applications
ƒ URL Execution – online phone books,
Google Maps
ƒ To customers business application
ƒ Start up of customer´s business application
manual by clicking App launcher Action Button or
automatically during an incoming call
ƒ UC Booster Card / Server / Business S with
ODS(OpenDirectory Service) needed if there is a
need to access an external database (SQL, ODBC)
or LDAP based directories
Flexible Approach to open up
customer´s business application

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Unify

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OpenScape Business
Full range of UC enabled Devices and Voice Clients

CP400

CP200 CP600

OS10 OS15 OS30 OS40 OS60 IP35/55 (HFA/SIP) DeskPhone CP (SIP)

OpenStage HFA, SIP and T and OpenScape DeskPhone HFA/SIP & CP Phone Family (SIP)

Mobile UC CMI, IP DECT and WLAN Soft Clients

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 OpenStage Gate View
Integrated surveillance solution with OpenScape Business

OpenStage Gate View is a user-friendly, security solution offering

real-time video surveillance to observe or control your business from
any location

ƒControl and observe via real-time video on broad

range of device options
ƒ PC Desktops (web-client)
ƒ OpenStage 60 / OpenScape Desk Phone IP55
ƒ iPhone/iPad - OpenStage Gate View app
ƒRange of certified IP web-cameras available
ƒSupport of flexible video recording to secure and observe important
areas (e.g. entrance hall, parking lots, doors, etc.)
ƒVideo-control entrance areas and grant access via OpenStage
phones together with video door-phone solutions

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Unify

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 Leverage existing investments
Innovative Migration for your existing HiPath 3000 V9
Easy migration path for HiPath 3000 (incl. OpenScape Office HX)
customers – Exchange your mainboard

Migration Path for OpenScape Office MX/LX Customers

Free of charge upgrade license

Investment Protection –
Keep your hardware, phones and cables

Flexibility to move from TDM to IP

Exchange your mainboard

Upgrade to full featured UCC and use

Presence, Fax, Conferencing, Contact
Center and much more…

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Unify

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 OpenScape Business Networking

Voice and UC Networking is important for SMBs Benefits

ƒ Many Businesses have multiple locations (branches, sales offices, ƒ Always know the availability of your colleagues in
etc.) or offices on a single campus other locations
ƒ Site expansion is also typical as small and medium sized businesses ƒ Stay within reach of your colleagues and
grow customers from any device and location
ƒ The need to communicate and collaborate as one entity is especially ƒ Managing a single UC domain vs. multiple
critical for smaller companies trying to compete with large enterprises redundant standalone deployments

OpenScape Business Voice and UC Networking

Growing demand on SMB customers with multi-site environments
Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved. 37
OpenScape Business UC Networking
UC Suite / UC Smart Features in the Network
• Voice supported presence management (presence visibility) UC Suite Networking
X3/X5/X8 & Business S
• Network-wide call status (ringing, on call, active mobile device)
• Call Pick Up via myPortal
• Instant Messaging including multi user chats
• Drag & Drop Conferencing in the network
• Network-wide Web Collaboration (with Desktop Sharing & Video)
• Voicemail forwarding in the network
• Business Attendant and myAttendant change presence status for all users UC Booster-Card and/ or –Server, Biz S

• System-wide internal directory and favorites

UC Smart Networking
• External directories via Open Directory Services
X1/X3/X5/X8 & Business S
• Integration into MS Exchange calendar and public folders
• XMPP based presence & chat support to external partners No Booster Card/Server
needed for up
• Providing network-wide busy lamp indication on DSS Phone Keys to 50 Users
• UC Smart Networking available for all deployments with network-wide Presence (up to 250 for
OpenScape Business S)
Status, Call Status, Call Pick Up and Chat

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 OpenScape Business
Survivability options

OpenScape Business Survivability – It is your choice

X1/X3/X5/X8 failover -
High Availability Server HW VMware – High Availability
survivability
ƒ Dedicated Standard Industry Server ƒ OpenScape Business S to ƒ Monitors and detects virtual machines
ƒ Redundant power supply X1/X3/X5/X8 failover scenario, when for “guest OS” failures and
OpenScape Business X1/X3/X5/X8 is automatically starts virtual machines
ƒ Linux SW based redundant hard
used as gateway ƒ Detects server failures automatically,
disks (RAID)
two physical HD’s recommended ƒ In case of Business S emergency, using a “heartbeat” on servers
OS IP devices will automatically re- ƒ Restarts virtual machines almost
ƒ ECC RAM to detect and correct RAM
register via second standby instantly without human intervention
errors
registration setting towards existing on a different physical server
X1/X3/X5/X8 system
ƒ In case of fail over Business S will
ƒ Voice functionality can be used restart immediately with existing
during the emergency mode configuration; no further licenses
needed

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 Virtualization
Enabling IT so that it is always on
OpenScape Business S and UC Booster Server
Software based UC Solutions for SMB’s allowing Virtualization

Benefits and motivation of virtualized environments:

ƒ Reduction of physical Server-Parks -> HW costs, Space
ƒ Re-organization due to server rank-growth (server farms got out hand)
ƒ Need of Centralized Management due to high number of applications
ƒ Enhanced reliability
ƒ Ease of Data Backup and Restore
ƒ Scalability OpenScape Business supports virtualization with
ƒ Monitoring
ƒ Re-use of old OS systems in a virtual environment
ƒ Green IT aspects (One Server needs less power)
ƒ Reduced Service Hours

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Unify

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OpenScape Business
Supporting the key requirements of your Business
Easy to installation & maintain: System that easily allows the implementation of UC,
migration to IP and upgrades with little risk or complex installations

Scalable & Flexible: A simple Voice and UC solution that grows with your business

Mobility/Distributed Workforce: Experience independent mobility and collaborate

anywhere

Management of Operational Costs: Investment protection by migration, flexible usage

models either CAPEX or OPEX based , full cost control , full flexibility

Productivity and Customer Service: Boost employee productivity and get more done,
while serving customers and employees even better to increase retention and loyalty

Support: Vendor-backed service support inclusive in product for added peace of mind

Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved. 42
Key Advantages OpenScape Business
• Award Winning Best-in-Class “All-In-One” UC & Voice
Solution designed for SMBs
• Scales from 2-1,500 users, 2,000 in a network
• Support of any given end-customer infrastructure
• Appliance or software based, full virtualization, hosted or
cloud based
• Ready for new IP based Services (ALL-IP)
• Service Support included to get latest Software & Upgrades
• Flexible Usage Options, either CAPEX or OPEX based All-In-One Voice & UC
please ask your UNIFY Partner for more information Pure Software or Appliance Based

Investing in maximum flexibility for single or multisite environments

Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved. 43
OpenScape Business
With UC for Small Medium Enterprises into the future

Social Collaboration Seamless Mobility

Flexible
Installation

OpenScape
Business
User Management
Contact Center Scalable, reliable
Partner and secure
User Experience

Unify is the most trusted and credible supplier of communications worldwide,

with specifically tuned and packaged solutions for SMBs
Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved. 44
Unify
#Delighted Customer
#Thanks Team :-)
OpenScape Business –
And you can even make calls with it

Thank you!
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Unify

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 myPortal Smart
Powerful Solution optimized for smaller branches
Save space on your
desktop, little App Icon
More efficient
communication,
get in contact with
your business
Have your favorites
available at your fingertips.
partner quicker
Click and dial out of your
favorites

Transfer calls and easy

setup conference calls

Quick and live search

options

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 myPortal Smart
Including now Managed Conferences for up to 16 Users
Start Conferences by More efficient
just a mouse click communication,
get all your
Having an overview of all
business partner
Conference Participants real quick in a
conference call

Send invite to conference

participants via eMail

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 myPortal Smart
Powerful entry solution to step into the UC World
Create a call reminder and
a notice per call,

Call Journal with missed,

outgoing and incoming
calls, callback just via
mouse click, see if your
colleague pick up the call
or if it is redirected

Quick and visual access to your call journal with call reminder
functionality. Never miss an important business call again

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 myPortal Smart
Powerful entry solution to step into the UC World
Get in quick contact with
colleagues with UC Smart
Favorites and Chat option,
see who is busy or not,
pick up team calls from
favorites

Listen to your voicemail

messages,, and listen to
the most important
voicemail first with visual
voicemail

Get in quick contact with your colleagues and business

partners by using chat and visual voicemail
Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved. 50
 myPortal for Outlook
Be more productive, communicate with a familiar und trusted tool
Install a simple
plug-in to integrate
myPortal with
Outlook or “undock”
toolbar

Presence status
automatically
changes based on
keywords in your Outlook Calendar Integration
calendar

Minimize the missing of

A familiar, single opportunities because they “slipped
view of all emails,
faxes, etc. in one through the cracks”
portal
Little training required
Improved staff satisfaction
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 Integrated presence management
Increase productivity and satisfaction
Set presence status via
your Outlook calendar

Voicemail changes
automatically to reflect
presence status, so
external and internal users
are presence-aware!

Provide individual written

presence information

See who is already on

another call and “who is
talking to” (deactivated by
default) Increase productivity
Decrease phone tag
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 Drag & Conferencing and Web Collaboration
Decrease operational cost, increase productivity, save travel expenses
Instantly start a voice
conference & Web
Collaboration incl.
Desktop Sharing and
Video directly from MS
Outlook!

Visually manage call

setup and save
frequently used
conferences

Drag & Drop internal Eliminate 3rd party conferencing

and external contacts service
via the Favorites List
Reduce unnecessary travel
expenses
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 One-Number-Service
Increase productivity, decrease training costs
Control how calls are
routed depending on
your presence status

Set up specific rules

for VIPs that override
Never miss
standard policy the key call
again!
Increase
Give out one number,
not 3, 4 or more availability for
your terms
Keep your
customers
happy
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 Directory Access
Increase productivity and employee satisfaction
Find contacts quickly
and easily with
combined directory
searching
Imports:
Personal Directory: Outlook
Central directory contacts

covering contacts in Company Directory:

Corporate contacts via LDAP
all office locations connect or import
including their External DB´s, like ODBC,
current availability SQL via OpenDirectory
Service
Internal Directory:
All OpenScape Business
users that are directly entered
into the OpenScape Business
Network are automatically
available

No more fumbling between multiple

directories to collaborate
Save time and frustration

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 Personal Notifications
Increase productivity, decrease training costs

Always know when

you have received an
incoming voice or fax
message

Be informed and act

accordingly

Choose how and

when to Improve your customer
be notified responsiveness
Critical for sales reps, managers,
and key employees
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 Visual Voicemail
Increase productivity, improve workflow
Prioritize voice
messages. Know
which message to
respond to first
before even listening
to them.

Click and play to

retrieve voice
messages via phone
or computer speakers

Send an email with a Manageable access to current

voicemail attached information
as a .WAV file
Never miss an important call
ONE system to log into

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 Fax Box
Increase productivity, improve workflow
Receive, view, and
manage fax
messages
as they come in

Forward, save, and

file fax messages as
needed

Use a simple print

driver for outgoing Never miss a fax message (order,
fax messages
instruction, contract)
Secure, current and manageable
information
One screen, one system
Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved. 58
 Instant Messaging
Increase productivity and employee satisfaction
Quickly communicate
with contacts from
your Favorites list

Communicate in real
time with multiple
team members
instead of waiting for
emails

Collaborate better
to speed up decision making based
accurate information

Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved. 59
 Call Pop-ups and Live Call Recording
Increase response time and satisfaction

Start a conference out

Be immediately of a 2 way call Faster response
informed when time
important calls come
through
Keep track of
Record important live customer issues
phone calls when you
are already in a call

Start a web-
collaboration session
when you are already
in a call

Forward caller
information to the right
colleague
Just send an auto
answer message via
eMail

Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved. 60
 Personal AutoAttendant
Increase productivity, decrease training costs
When you are
unavailable, allow
your customers to
talk to a colleague or
assistant instead of
going to voicemail

Professional,
automated
customer care
Simply click a button
to record your Intuitive interface
personal menu
requires little
user training

Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved. 61
 Call Journal
Increase productivity, improve workflow & Teamwork
Your call journal
displays your call
history. Don’t go
crazy trying to
remember who you
have called and who
you haven’t reached,
yet
Additional Call
Information to
recognize who has
taken the call –
improves Teamwork

Eliminate need to
Easily track which
customers, vendors,
log into multiple
and other contacts voicemail
with whom you need systems
to get in touch
Improved
customer service
Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved. 62
 Favorites List
Increase productivity and employee satisfaction
See all your
Favorites
independent from
their office location in
one view; IM or call
them with just a click

Integrated in Outlook
Increase
or “undocked” productivity by
grouping
Dial a favorite via any contacts into
number (office, teams or
mobile, etc.) directly
with one click projects
See who is
Drag and drop your available to
favorite people from
any one of the collaborate at a
combined directories glance

Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved. 63
 Click to Dial from any Application
Increase productivity and improve response time

Call a contact directly from

a number that is displayed
in any application

For example, dial a

number from a customer
mailing list in Word, a
vendor number in your
Internet browser, or
customer in your CRM
package (i.e.
SalesForce.com)

Save time. Just click and

dial!
Convenient for customer
follow-up
Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved. 64
 Call Me!
Increase Reachability and Responsiveness
Forward all incoming
calls to your mobile or
home number in 10
seconds

Never miss a call, and

don’t worry about
customers having to
try reaching you at
multiple numbers

Better customer service

Improved team
collaboration

Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved. 65
 Social Media Integration
Contact your business partners more efficient
OpenScape Business User Business Partner

(IM Provider with XMPP

Support)

Internet
Expand availability to business
ƒ Chat with your external contacts and get their
immediate feedback
partners
ƒ See current presence status and check if Extend the
your contacts are available for a conference
call
communication reach
Add your business partners to your favorites list Serve customers better
Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved. 66
 myAttendant
Increase productivity, decrease training costs
See the entire
presence status of
everyone in the
company; manage and
control calls

Transfer calls to
staff who are
available and can
talk to customers
immediately

Powerful management tool for

View / change the receptionist, office
presence and administrator, or team leader
manage voicemail
for teams / Very little training required;
workgroups. *
intuitive interface

*Dependant on user granted permissions.

Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved. 67
 myAgent (Contact Center Client)
Increase productivity, intelligent call routing capabilities
Agent functions

Contact Center calls

Team
information
Feature-rich
Arrange agent contact center
desktop controls with built-in
presence overview
of key employees
Hands-free controls
Improve customer
service and first
Integrated Presence contact resolution

Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved. 68
Thank you for your attention!

Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved. 69