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Xplore FAQ

The document provides answers to frequently asked questions about the TCS Xplore program. It addresses questions about accessing the program, playing video content, launching courses, resetting passwords, getting help with course content, unlocking assessments, email format for contacting support, and accessing courses and community resources. The document recommends using specific browsers and provides steps for logging in and ensuring technical requirements are met for optimal user experience. It also addresses progress tracking, enrollment timing, and the non-elimination nature of assessments.

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Rakesh. N murthy
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3K views3 pages

Xplore FAQ

The document provides answers to frequently asked questions about the TCS Xplore program. It addresses questions about accessing the program, playing video content, launching courses, resetting passwords, getting help with course content, unlocking assessments, email format for contacting support, and accessing courses and community resources. The document recommends using specific browsers and provides steps for logging in and ensuring technical requirements are met for optimal user experience. It also addresses progress tracking, enrollment timing, and the non-elimination nature of assessments.

Uploaded by

Rakesh. N murthy
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Xplore FAQ

1. What is TCS Xplore?

TCS Xplore program is a digital re-imagination of TCS Training Program for


candidates who have accepted TCS offer letter. The Program is carefully designed to
develop software engineering skills, nurture professionalism and inculcate a process
mindset. The program content is made available as per the curriculum.

2. How can I access the TCS Xplore program?

Once you accept the TCS offer letter, we will enroll you to the Xplore program.
As part of the enrollment, you will receive a welcome mail which will guide you to login
to Xplore program.

3. I am facing issues while playing video content.


We recommend you to use Mozilla Firefox (preferable Firefox 61 or above) to
better experience the Xplore courses. Please refer the Instructions video if you are facing
any issue in playing the video content. You will get the instructions in the video under
TCS Xplore community banner in the page (Top Left). Even after following all these
steps/instructions, if you are not able to watch the video, please write to us with the
browser version details along with your CT/DT ref number.

4. I am facing issues in launching the course. How do I proceed with my learning?


Check whether the course is being launched in a new tab/window
Check your network connectivity
Ensure that the following are enabled in your browser.
1. Recommended Browsers:
Mozilla Firefox (61 or above)
Google Chrome latest versions (like 71)
2. Allow Pop-ups (Disable pop-up blocker)
3. Enable flash player

If you are still not able to launch the course, please send a mail to
[email protected] with the screenshot.
5. I forgot my credentials. Kindly reset the password.
You can now unlock and generate password on your own. You can Login to
https://www.nextstep.tcs.com. In the login screen, click on the Login button, you will see
a link to "Unlock Account and Reset Password". Click on the link to unlock and reset
your password. Please write to us, in case the issue persists.

6. I have few doubts in the course content. Please help on that.


Please share your code and post the issue in the course discussion forum.
Technical faculty will resolve your doubts.

7. Assessment is locked. Need admin support to unlock it.


Toggling between windows can lead to locking of assessments. Avoid opening
any other window while taking assessments. Please write to [email protected] with
assessment details to unlock the assessment.
8. Do I have to follow any format while sending mails to Xplore team?

We would recommend you to follow the below mail format while sending mails
to Xplore team. It would help us to give you prompt resolution.

Mail Subject - <CT/DT Number> - Short description of the issue


Mail Body should be crisp, specific and clear, avoid very long sentences and lengthy paragraphs. If
your query is related to any technical issue, always attach the screen shot with the mail.
Mail signature should have the candidate's name, CT/DT reference number and contact number

9. How to access Xplore courses and community?


Please follow the below steps to access Xplore courses and community. For a
hassle free learning, we have created an official community for the program.

1) Clear the cache, history and cookies of the browser and use latest version of
browsers (Google Chrome, Mozilla Firefox and Internet Explorer 9.0 or above)

2)        Click https://careers.tcs.com
 
3)        Login as Student
 
4)        Enter Next step credentials to login to TCS iON - My dashboard
 
5) Before launching the course in TCS Ion:
 
      a.        Navigate from My Dashboard.
      b.        Enable flash player and pop up in the browser.
      c.        Make sure ad-blockers are disabled.

Once the above 3 steps are completed, reload the page.

Note: Kindly refer the video available in 'Community' under 'My Dashboard'' for the
visual representation of the above-mentioned steps.
 
6)        Upon completing the above pre-requisite, please launch 'Courses'.
 
Note:

 While launching the course if you get the message “Your purchase is being processed”,
please wait for 24 hours and then re-launch the course. If the error persists, please write
to [email protected]

10. I have completed the course, but green tick mark is not getting updated.
Request you to make sure you have watched/read the entire topic till the end
11. Not getting the progress report generated even after 3 hours of completion of a course
Please wait for a day and check. If the issue persists, please revert to us with
CT/DT reference id.
12. No courses are shown in my dashboard in HUB and already part of Xplore. Also getting
communications from Xplore1 community.
You will be enrolled into Xplore course based on your preference. The delay is
due the late acceptance of offer letter.

13. Will I be eliminated from Xplore program if I fail the assessment?


We appreciate your hard work and commitment towards the TCS Xplore
program. We recommend you to learn and deliver your best. Be subject focused and not
assessment focused. Learn not for TCS, but for yourself. TCS Xplore is not an
elimination mechanism. Candidates who were unable to clear this assessment (can
continue their learning in Xplore Program and) will get opportunity to reappear for
upcoming assessments. The exact schedule of assessments will be intimated later.

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