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    List of Questions To Ask Your ISO 9001 Consultant

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    Cristhian Caso Vega

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    List of Questions To Ask Your ISO 9001 Consultant

    Uploaded by

    Cristhian Caso Vega
    120 views2 pages

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    List_of_Questions_to_ask_your_ISO_9001_Consultant_EN.docx

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    120 views2 pages

    List of Questions To Ask Your ISO 9001 Consultant

    Uploaded by

    Cristhian Caso Vega

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 2

    [organization name]

    List of questions to ask your ISO 9001 consultant


    Before deciding about hiring a consultant for your ISO 9001 implementation, consider these
    questions and use them while talking to potential consultants.

    General questions:

    1. What is his experience in your particular industry?


    2. How many customers did he have? What kind of customers has he served? Can he provide a
    reference list?
    3. What is his reputation – what do other consultants say about him; what do his clients say
    about him?
    4. What is his (business) experience besides ISO 9001?
    5. What is his experience in other ISO standards?
    6. Does he speak your language perfectly?
    7. Does he have any conflicts of interest?

    ISO 9001 experience questions:

    1. How many ISO 9001 implementation projects has he finished successfully in the last two
    years?
    2. How many of his customers applied for certification, and how many were successfully ISO
    9001 certified (in their first attempt)?
    3. What was the most complex ISO 9001 project he has had? Can he describe it briefly?
    4. What is his educational path in ISO 9001; i.e., what certificates does he have?
    5. Does he deliver ISO 9001 trainings? If yes, how many trainings did he provide, for how many
    people?
    6. Has he ever published any expert articles? How many, and where?
    7. Did he work as a certification auditor?
    8. Can he show you examples of Quality Management System documentation that he created
    for some of his customers?

    List of Questions for a Consultant Page 1 of 2

    ©2016 9001Academy http://advisera.com/9001academy/


    [organization name]

    Implementation-specific questions:

    1. Can he briefly describe ISO 9001 requirements:


    a. What are the phases in the implementation?
    b. What is the minimum documentation that needs to be developed?
    2. What are the most common issues he has faced in ISO 9001 implementation projects, and
    what was his approach to resolve them?
    3. What is the usual length of the implementation project? What does it depend on?
    4. How would he define the scope of the project in your case?
    5. What is his suggestion in regard to defining responsibilities to perform particular tasks in the
    project?

    Price:

    1. What is the total price of his services (make sure he includes everything: analysis, interviews,
    documentation development, training, transportation costs, etc.)?
    2. What are additional services you will have to purchase from other providers?
    3. What is the cost of your employee time participating in the project?

    See also this article: Managing the QMS after your consultant leaves

    List of Questions for a Consultant Page 2 of 2

    ©2016 9001Academy http://advisera.com/9001academy/

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