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    Performance Excellence and Organizational Change PDF

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    Iana Alexia Ancheta
    This document discusses organizational change and performance excellence. It describes the 4 stages of learning that individuals and organizations go through: unconscious incompetence, conscious incompetence, conscious competence, and unconscious competence. For organizations to achieve performance excellence, they must understand what types of changes are needed, how to implement changes, and how to manage changes. The document outlines reasons why organizations pursue changes, such as evolving customer expectations. It also discusses the importance of developing a performance excellence culture with elements like visionary leadership, customer focus, learning, valuing employees, agility, innovation, and accountability. Companies adopt performance excellence philosophies to improve and remain competitive. Sustaining excellence requires an ongoing quality lifecycle approach.

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    Performance Excellence and Organizational Change PDF

    Uploaded by

    Iana Alexia Ancheta
    60 views13 pages
    This document discusses organizational change and performance excellence. It describes the 4 stages of learning that individuals and organizations go through: unconscious incompetence, conscious incompetence, conscious competence, and unconscious competence. For organizations to achieve performance excellence, they must understand what types of changes are needed, how to implement changes, and how to manage changes. The document outlines reasons why organizations pursue changes, such as evolving customer expectations. It also discusses the importance of developing a performance excellence culture with elements like visionary leadership, customer focus, learning, valuing employees, agility, innovation, and accountability. Companies adopt performance excellence philosophies to improve and remain competitive. Sustaining excellence requires an ongoing quality lifecycle approach.

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    This document discusses organizational change and performance excellence. It describes the 4 stages of learning that individuals and organizations go through: unconscious incompetence, conscious incompetence, conscious competence, and unconscious competence. For organizations to achieve performance excellence, they must understand what types of changes are needed, how to implement changes, and how to manage changes. The document outlines reasons why organizations pursue changes, such as evolving customer expectations. It also discusses the importance of developing a performance excellence culture with elements like visionary leadership, customer focus, learning, valuing employees, agility, innovation, and accountability. Companies adopt performance excellence philosophies to improve and remain competitive. Sustaining excellence requires an ongoing quality lifecycle approach.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    60 views13 pages

    Performance Excellence and Organizational Change PDF

    Uploaded by

    Iana Alexia Ancheta
    This document discusses organizational change and performance excellence. It describes the 4 stages of learning that individuals and organizations go through: unconscious incompetence, conscious incompetence, conscious competence, and unconscious competence. For organizations to achieve performance excellence, they must understand what types of changes are needed, how to implement changes, and how to manage changes. The document outlines reasons why organizations pursue changes, such as evolving customer expectations. It also discusses the importance of developing a performance excellence culture with elements like visionary leadership, customer focus, learning, valuing employees, agility, innovation, and accountability. Companies adopt performance excellence philosophies to improve and remain competitive. Sustaining excellence requires an ongoing quality lifecycle approach.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 13

    PERFORMANCE EXCELLENCE

    AND ORGANIZATIONAL
    CHANGE

    FAR EASTERN UNIVERSITY | NOVEMBER 2019 | THC1105


    Psychologists suggest that individuals go through 4 stages of learning:
    1. Unconscious incompetence: You don’t know that you don’t know.
    2. Conscious incompetence: You realize that you don’t know.
    3. Conscious competence: You learn to do, but with conscious effort.
    4. Unconscious competence: Performance comes effortlessly.
    ORGANIZATIONAL
    CHANGE is fundamental
    to performance
    excellence. One must
    understand what type of
    change are necessary in
    such organization, how to
    make them happen, and
    how to manage them.
    IMPORTANCE of CHANGE

    Why do organizations find themselves in need of change?


    Ø Customer expectations and external environment
    continuously evolve.

    “Quality is a race
    without a finish line.”
    CULTURAL CHANGE

    Ø CULTURE is the set of beliefs and values shared by the people in the
    organization.
    Ø Cultures vary from one company to another. It is intangible.
    Ø How people dress, the layout of office, the plant floors and lounges
    ay reveal what is important in an organization.
    Ex: IBM employees would wear white shirts versus the colorful ones
    in Apple
    ELEMENTS of A PERFORMANCE EXCELLENCE CULTURE

    Ø Visionary leadership
    Ø Customer-driven excellence
    Ø Organizational and personal learning
    Ø Valuing workforce members and partners
    Ø Agility
    Ø Focus on the future
    Ø Managing for innovation
    Ø Management by fact
    Ø Societal responsibility
    Ø Focus on results and creating value
    Ø Systems perspective
    Companies adopt a performance
    excellence philosophy because…

    1.A firm reacts to competition that poses a


    threat to its profitable survival by turning to
    quality.
    2.Performance excellence represents an
    opportunity to improve.
    PEOPLE ROLES in ORGANIZATIONAL CHANGE

    SENIOR MANAGEMENT MIDDLE MANAGEMENT WORKFORCE

    Must ensure that their Must provide the Must deliver the quality.
    vision of performance leadership to design the
    excellence is systems and processes.
    successfully executed
    within the organization.
    SUSTAINING QUALITY AND PERFORMANCE EXCELLENCE
    6 STAGES of a QUALITY LIFE CYCLE

    Energizing

    Regeneration
    THANK YOU.

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