Technical Bulletin PAGE: 1/37

Reissued: 17-May-17
Model: MET-C2.1cde Date: 10-Feb-17 No.: RD0AF001f
RTB Reissue
The item in bold italics was added or corrected.
Subject: New model release information: MP Prepared by: A.Shigeta
C3004ex/3504ex/4504ex/5504ex/6004ex, MP C2004ex/2504ex
From: 1st Tech Service Sect., MFP/P Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2 Tier 0.5

With the release of the new model for successor of MP C3004/3504/4504/5504/6004 and
MP C2004/2504, this RTB was released to announce differences between the
predecessor models and the new models.

Contents:
1. Summary of Key Differences………………………………….………..Page 1
2. Parts catalog……………………………………….…………..…………Page 2
3. P-to-P, Electrical Component Layout, Schematics………………...... Page 5
4. Firmware………………………………………...…………..………….…Page 5
5. Service manual.………………………………………...…..…………….Page 5
5-1. Installation………………………………………...…..……………..Page 5
5-2. New features: RemoteConnect Support …...…………..…….…Page 10
5-3. New features: Remote Access Support ………………..…….…Page 14
5-4. New features: Web Help Support …………………………..……Page 15
5-5. Adobe PS vs. Clone PS……………………………………………Page 20
5-6. Installation procedure for PostScript3 Unit Type M33…...…..…Page 32

1. Summary of Key Differences

To enhance the customer’s value by standard emulation PS/PDF. The general spec is the same
between predecessor models and the new models except the PS/PDF.

Product name Product code Serial number

CPM/PPM
(A4/LT) Predecessor Predecessor New Predecessor
New model New model
model model model model
30 MP C3004 MP C3004ex D238-** D0AC-** G69yfmxxxxx C71yfmxxxxx

35 MP C3504 MP C3504ex D239-** D0AD-** G70yfmxxxxx C72yfmxxxxx

45 MP C4504 MP C4504ex D240-** D0AE-** G71yfmxxxxx C73yfmxxxxx

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55 MP C5504 MP C5504ex D241-** D0AF-** G72yfmxxxxx C74yfmxxxxx

60 MP C6004 MP C6004ex D242-** D0AG-** G73yfmxxxxx C75yfmxxxxx

20 MP C2004 MP C2004ex D243-** D0AH-** G74yfmxxxxx C76yfmxxxxx

25 MP C2504 MP C2504ex D244-** D0AJ-** G75yfmxxxxx C77yfmxxxxx

All optional peripherals except for the feed tray are common with the predecessor model.
The feed tray is common with SP C840DN/842DN.

MP C3004ex/C3504ex/4504ex/5504ex/6004ex:
Product name Product code Serial number
Predecessor Predecess New Predecessor
New model New model
model or model model model
Paper D694-** M495-** E62yfmxxxxx W57yfmxxxxx
1-Tray Paper Paper Feed
Feed Unit
Feed Unit Unit PB3150
PB3250
Paper Feed Paper D787-** M494-** E63yfmxxxxx W56yfmxxxxx
2-Tray Paper Unit PB3160 Feed Unit
Feed Unit
PB3220/3210 PB3240

LCT (2000- LCIT LCIT D695-** M496-** E64yfmxxxxx W58yfmxxxxx

Sheet) PB3170/3230 PB3260

MP C2004ex/C2504ex:
Product name Product code Serial number
Predecessor Predecess New Predecessor
New model New model
model or model model model
Paper D694-** M495-** E62yfmxxxxx W57yfmxxxxx
1-Tray Paper Paper Feed
Feed Unit
Feed Unit Unit PB3150
PB3250

2. Parts catalog
Common to the following latest parts catalogs other than the listed parts. The listed parts
will be added to the parts catalog for the predecessor model.
Mainframe: MP C3004/3504/4504/5504/6004 and MP C2004/2504
Operation Panel: MP 2555/3055/3555/4055/5055/6055
See FSM of SP C84DN/842DN for the following peripherals:
1-Tray Paper Feed Unit, 2-Tray Paper Feed Unit for
MP C3004ex/C3504ex/4504ex/5504ex/6004ex, LCT (2000-Sheet)
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Different parts:
Mainframe:
Controller board:
Controller board is not common between the predecessor models and the new models.
Predecessor
New model Int Description
model
D2385680 (D238) PCB:CTL:SERVICE
X/X
D0AD5680 (D0AC) PCB:CTL:SERVICE
D2385681 (D239) PCB:CTL:SERVICE
X/X
D0AD5681 (D0AD) PCB:CTL:SERVICE
D2385682 (D240) PCB:CTL:SERVICE
X/X
D0AD5682 (D0AE) PCB:CTL:SERVICE
D2385683 (D241) PCB:CTL:SERVICE
X/X
D0AD5683 (D0AF) PCB:CTL:SERVICE
D2385684 (D242) PCB:CTL:SERVICE
X/X
D0AD5684 (D0AG) PCB:CTL:SERVICE
D2385685 (D243) PCB:CTL:SERVICE
X/X
D0AD5685 (D0AH) PCB:CTL:SERVICE
D2385686 (D244) PCB:CTL:SERVICE
X/X
D0AD5686 (D0AJ) PCB:CTL:SERVICE

BCU:
BCU is to be common between the predecessor models and the new models.
Old part Model New Part Model
Int Description
number number
D2395114 D238/D239: D0AD5114 D238/D239: BCU:TYPE-H3:ASS'Y
NA,EU,AA,KOR, NA,EU,AA,KOR,
CHN,TWN CHN,TWN
D243/D244: D243/D244:
CHN CHN
X/O
----------------------
D0AC/D0AD:
NA,CHN
D0AH/D0AJ:
CHN
D2445114 D243/D244: D0AJ5114 D243/D244: X/O BCU:TYPE-H3:ASS'Y
NA,EU,AA,KOR, NA,EU,AA,KOR,
TWN TWN
----------------------
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D0AC/D0AD:
EU,AA,KOR,TW
N
D0AH/D0AJ:
NA,EU,AA,
KOR,TWN
D2425114 D240/D241/D24 D0AG5114 D240/D241/D24 X/O BCU:TYPE-H3:ASS'Y
2: 2:
NA,EU,AA,KOR, NA,EU,AA,KOR,
CHN,TWN CHN,TWN
----------------------
D0AE/D0AF/D0
AG:
NA,EU,AA,KOR,
CHN,TWN

Name Plate:
Predecessor
New model Int Description
model
D2436752 DECAL:MODEL NAME PLATE:ME-
X/X C2Y:EXP:RIC
D0AH6752 DECAL:MODEL NAME PLATE:MPC2004:EX
D2446752 DECAL:MODEL NAME PLATE:ME-
X/X C2Z:EXP:RIC
D0AJ6752 DECAL:MODEL NAME PLATE:MPC2504:EX
D2386752 DECAL:MODEL NAME PLATE:ME-
X/X C2A:EXP:RIC
D0AC6752 DECAL:MODEL NAME PLATE:MPC3004:EX
D2396752 DECAL:MODEL NAME PLATE:ME-
X/X C2B:EXP:RIC
D0AD6752 DECAL:MODEL NAME PLATE:MPC3504:EX
D2406752 DECAL:MODEL NAME PLATE:ME-
X/X C2C:EXP:RIC
D0AE6752 DECAL:MODEL NAME PLATE:MPC4504:EX
D2416752 DECAL:MODEL NAME PLATE:ME-
X/X C2D:EXP:RIC
D0AF6752 DECAL:MODEL NAME PLATE:MPC5504:EX
D2426752 DECAL:MODEL NAME PLATE:ME-
X/X C2E:EXP:RIC
D0AG6752 DECAL:MODEL NAME PLATE:MPC6004:EX
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Operation Panel:
Different parts with MP2555/3055/3555/4055/5055/6055:
*Operation Panel is to be common between the predecessor models and the new models.
Predecessor
New model Int Description
model
D2951560 OPERATION SUB-UNIT:CHEETAH-
G2:COR1.5:ASS'Y (NA/TWN/EU/AA/KOR)
X/X
D0AC1410 OPERATION PANEL:ASS'Y
(NA/TWN/EU/AA/KOR)
D2951570 OPERATION PANEL:CHN:ASS'Y (CHN)
D0AC1411 X/X OPERATION PANEL:CHN:ASS'Y
(CHN)
D2951518 PCB:CT2:NAIS:ASS'Y
(NA/TWN/EU/AA/KOR)
X/X
M0AN1572 PCB:G2:NAIS:ASS'Y
(NA/TWN/EU/AA/KOR)
D2951545 PCB:G2:NAIS:CO-C1.5CHN:ASS'Y (CHN)
X/X
D0AD1457 PCB:G2:NAIS:ME-C2.1CHN:ASS'Y (CHN)
D2891480 CABLE:USB3.0:AWG22:1600:ASS'Y
D0AC1410 X/X CABLE:OPERATION SUB-
UNIT:USB3.0:METIS-C2

3. P-to-P, Electrical Component Layout, Schematics

These documents are common to MP C3004/3504/4504/5504/6004 and MP C2004/2504
for the mainframe.

4. Firmware
The following firmware is not common between the predecessor models and the new
models.
- animation
- Fax
- Network Support
- NetworkDocBox
- PDF
- PowerSaving Sys
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- Printer
- PS3
- RemoteFax
- Scanner
- System/Copy
- Web Support
- Web Uapl

5. Service manual
Common to the following latest service manual other than the items #5-1 to #5-6.
Main chapters, Options, Appendices and Safety information:
MP C3004/3504/4504/5504/6004 and MP C2004/2504

Operation Panel: “Smart Operation Panel 2nd Generation Field Service Manual Ver1.0”
revised at MP 2555/3055/3555/4055/5055/6055

5-1. Installtion
Descriptions struck through were deleted and descriptions in bold were added.

Top Page > Main Chapters > Instruction > Main Machine installation > Installation
Procedure >
----------------------------------------------------------------------------------------------------
AUTO Removal of PCDU Seals: Overview
Seals must either be wound up with a special tool, or pulled out.

Seals are automatically wound up without a special tool. The procedure differs between
models as follows.

On MP C4504/C5504/C6004, PCDU seals for all colors (CMYK) are wound automatically
after the power is turned on. There are no seals to pull out on these models. The PCDU
seals for all colors (CMYK) must be wound up [A] with a special tool. There are no seals to
pull out on these models.

On MP C3004/C3504, the PCDU seal for Bk is wound automatically after the power is
turned on. The PCDU seals for CMY must be pulled out [B]. The PCDU seal for Bk must
be wound up [A] with the special tool.
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Removal of PCDU Seals: MP C4504/C5504/C6004

 When you wind the lever, do not press it against the machine. If you do, the lever will not turn
the pin, and the pin will not come off.

1. Wind up the seal for the K PCDU by winding the pin [B] counterclockwise using the winding lever
[A].
 Do not press the lever towards the machine when you wind it.

 Keep winding until the pin [B] is removed from the PCDU. Discard the pin.
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2. Wind up the other seals (Y, M, and C) in the same way.

3. Store the winding lever in the back of the image transfer front cover [A] as shown.

4. Attach the PCDU cover [A] provided with the accessories (all PCDUs).

5. Rotate the ITB contact/separation lever [A] clockwise, and set it to the position in the following
picture.

6. Attach the image transfer front cover [A] with the two screws (M3×8; provided with the
accessories).
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7. Close the front cover.

Removal of PCDU Seals: MP C3004/C3504

 When you wind the lever, do not press it against the machine. If you do, the lever will not turn
the pin, and the pin will not come off.
Wind up the PCDU seal for Bk. Pull out the seals for Y, C, and M.
1. Wind up the seal for K by winding the pin [B] counterclockwise using the winding lever [A].
 Do not press the lever towards the machine when you wind it.

 Keep winding until the pin [B] is removed from PCDU. Discard the pin.

2. Store the winding lever in the back of the image transfer front cover [A] as shown;

3. Attach the PCDU cover [A] provided with the accessories (Bk only).
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4. Pull out the seals [A] for Y, M and C.

5. Rotate the ITB contact/separation lever [A] clockwise, and set it to the position in the following
picture.

6. Attach the image transfer front cover [A] with the two screws (M3×8; provided with the
accessories).

7. Close the front cover.

5-2. New features: RemoteConnect Support

The RemoteConnect Support application will be preinstalled on the Smart Operation Panel
as of the MP C3004, MP C3504, MP C4504, MP C5504, and MP C6004.* The application
will be reflected in other models with the Smart Operation Panel. However, to use it, some
 Technical Bulletin PAGE: 11/37

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Model: MET-C2.1cde Date: 10-Feb-17 No.: RD0AF001f
configurations will need to be enabled in environments where customers allow us to use
this feature. If the sales department reaches an agreement with a customer to use this
function, please enable it by conducting the following procedure.
*For details about RemoteConnect Support, please refer to the RemoteConnect Support
PPLI and SLI.

Smart Operation Panel firmware versions:

Firmware Type Part Number Version
CheetahSystem* D2411420Z 1.22.2
CheetahSystem(China/Taiwan)* D2411421Z 1.22.2
RemoteConnectSupport D2411470A 1.0.5
RemoteSupportService D1961459A 1.0.1
*CheetahSystem” needs to be updated to v1.22.2 or later.

How to set up “RemoteConnect Support”:

1. Log in to Screen SP mode.
2. Select Screen Device Settings.

3. Select [Application Settings].

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4. Select Settings in RemoteSupportService and check Service availability.

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Note:
The setting is located in RemoteSupportService. However, the name of settings
menu is RemoteConnect Support settings,
You can find “RemoteConnectSupport” in the applications list, however it does not
have any settings, so please be sure to open the settings of
“RemoteSupportService”.

5. Confirm if a connection can be established.

To confirm if RemoteConnect Support is working properly, open the application by
pressing down on the status bar on the Smart Operation Panel for over five
seconds. After pressing down for over five seconds, stop pressing on the panel and
RemoteConnect Support will open.
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If setup was done correctly, four digits will be displayed on the panel. If setup was not
done correctly, the four digits will not be displayed.

RemoteConnect Service needs an Internet connection, so the following error message

might appear after long-pressing the status bar if an Internet connection is not detected.
To check the connection, open the web browser in Smart Operation Panel and navigate to
a webpage to confirm that the device is connected to the Internet.
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If a webpage cannot be connected to via the web browser, check the general network
configuration settings, such as the IP address and proxy settings.

Uninstall RemoteConnect Support

Some customers might ask for this feature to be disabled because of security precautions.
In many cases, disabling RemoteConnect Support should be sufficient. However, if a
customer asks for RemoteConnect Support to be completely uninstalled, please remove it
by conducting the following procedure:
1. Log in to Screen SP mode.
2. Select Apps > Install.
3. Select Uninstall for the following two applications:
Firmware Type Part Number Version
RemoteConnectSupport D2411470A 1.0.5
RemoteSupportService D1961459A 1.0.1

5-3. Remote Access Support

Remote Access Support will be pre-installed in models that have Smart Operation Panel
G2 from May 2017. This is a built-in function. We will update the CheetahSystem firmware,
Smart Operation Panel application, and Web Support for Controllers to implement this
function. We will make a detailed announcement via RTB as soon as we get more
information.
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5-4. New features: Web Help Support

The Web Help Support function is a new feature that assists users on the operation panel.
When a user encounters troubles when operating a device, the solution is displayed on the
operation panel and a user can attempt to resolve the problem on his or her own. By
offering this solution, we aim to reduce the number of calls, thereby improving the rate of
self-resolutions. This function is available when the device is connected to the Internet.
 Technical Bulletin PAGE: 17/37

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This function is not available in initial mass production devices. To implement this function,
please update the firmware during installation. We will inform you of the cut-in serial
numbers when the function is applied to devices in the factory.
The Web Help function will also be available on the MP C3004/3504/4504/5504/6004 and
MP C2004/2504 via a firmware update. However, please note that the function will
become available as of May 1. Even if the firmware is updated before then, this function
will not be available. Technically speaking, the device communicates with the content
server to check the availability of the function when booting up. On May 1, the content
server will respond that the function is available.
Models that support this function will include current Smart Operation Panel models, but
the schedule for each model will be announced separately.
Smart Operation Panel firmware versions that supports the Web Help function:
Firmware Type Part Number Version
CheetahSystem D2411425 1.23
CheetahSystem(China/Taiwan)* D2411429 1.23
LegacyUI D2411427S 1.16
SimpleCopy D2411443Q 1.18
SimpleScan D2411444Q 1.14
SimpleFAX D2411445N 1.13
PrinterSJob D2411446N 1.72
SmartCopy D2411454T 1.22.1
SmartScan D2411456Q 1.14.1
SmartFAX D2411457Q 1.19.1
PrinterInfo D2411458N 1.12
HelpService * D2411471 1.00
*“HelpService” is new firmware that is necessary for the Web Help function to work.

Package firmware ver.11.00 includes all of the above firmware and it will be released via
ARFU by the end of May.

This function is enabled by default. If a customer is not willing to use this function, the
function can be disabled via UP and SP as follows:

UP setting

1. Select Screen Device Settings.

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2. Select Support Settings.

3. Enable or disable Help Functions.

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SP setting

1. Log in to Screen SP mode.

2. Select Screen Device Settings.

3. Select Application Settings.

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4. Select Settings for “Support Settings”.

5. Enable or disable Help Functions.

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If this function is disabled in SP mode, the function in the UP setting menu will not be
displayed.

5-5. Adobe PS vs. Clone PS

Overview
This machine is equipped with a clone program for emulating Adobe PostScript/PDF
(hereafter “Clone PS”) as a standard feature. So, by default, it can perform printing using
PostScript 3 and PDF Direct Print, in addition to RPCS.
• What is Clone PS?
Based on the specifications of PostScript/PDF languages developed by Adobe, clone
programs for interpretation of PostScript and PDF documents have been created by
various companies other than Adobe. While the original program sold by the developer
of the language is named Adobe PS, compatible programs made by other
manufacturers are called clones. Strictly speaking, these clones must be fully
compatible with the original program; however, they are called clones even if they
have some differences, because they cannot completely imitate the original.
Clone PS is basically designed to perform similar functions to Adobe PS, except for
several differences such as inability to use Adobe fonts.
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• Adobe PS, previously offered as an optional product for past models, is

available again as an option. (It comes in an SD card, as was the case for
former models.)
• Clone PS and Adobe PS cannot be run simultaneously.
• The same printer driver can be used for Clone PS and Adobe PS.
• Clone PS emulates Adobe PostScript 3 version 3017. (The version of Adobe
PS used in the SD card option is v. 3018.)
• For the PDF Direct Print function, Clone PS emulates Adobe PDF version 1.7.

How to Distinguish Adobe PS from Clone PS

In the operation panel screen, it is difficult to tell whether Adobe PS or Clone PS is in use.
Both “PS3” and “PDF” are shown on the screen, regardless of whether Adobe PS or Clone
PS is used.
Identification can be done as follows:
• Configuration Page
The description of the Firmware Version listed on the page varies as shown below:
PS type Description of Firmware Version
Adobe PS RPCS [x.xx.xx] Adobe PostScript 3 [x.xx], Adobe PDF [x.xx]
Clone PS RPCS [x.xx.xx] PS3 [x.xx], PDF [x.xx]
The manufacturers name “Adobe” is shown in the list if Adobe PS is used.

• PS Configuration / Font Page

The “Adobe” logo is printed on the page if Adobe PS is used.
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• Web Image Monitor

Go to Status/Information > Device Info, and open the Printer Language menu.
If Adobe PS is used, the screen shows the program name “Adobe PostScript 3” and
"Adobe PDF".

• Operation Panel: Firmware Version

User Tools > Machine Features > System Settings > Administrator Tools > Firmware
Version
When PostScript3 Unit Type M33 (Adobe PS) is installed:

1
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Clone PS only:

3
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No. Module Name Description
1 PS3 / IRIPS PS3 The Clone PS firmware number appears.
The clone PS firmware number starts with “D0AF”.
If PostScript3 Unit Type M33 is installed, the firmware
number stats with “M500”.
2 PS3 The Adobe PS firmware number starts with "D3BD"
appears. This module name appears in the firmware list
only if PostScript3 Unit Type M33 is installed.
3 PDF / IRIPS PDF The Clone PS firmware number appears.
The clone PS firmware number starts with “D0AF”.
If PostScript3 Unit Type M33 is installed, the firmware
number stats with “M500”.
4 PDF The Adobe PS firmware number starts with "D3BD".
This module name appears in the firmware list only
if PostScript3 Unit Type M33 is installed.

• Font Change Confirmation screen

The “Font Change Confirmation” screen is accessible only when Clone PS is used.
On the Home screen, select the User Tools icon > Machine Features > Printer
Features > PS Menu > Font Change Confirmation.

Difference in Device Fonts

The variety and number of built-in fonts (device fonts) differ between Adobe PS and Clone
PS.
PS type Number of European fonts
Adobe PS 136 fonts
Clone PS 93 fonts
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For license reasons, the device fonts for Adobe PS cannot be handled by Clone PS.
Instead, Clone PS is equipped with fonts similar to Adobe device fonts under different
names; when an Adobe PS font is specified in the data to be printed, Clone PS will replace
it with a similar font.
Use of a substitute font sometimes leads to different printing results, as shown in the table
below.
Example 1
PS Helvetica
type
Adobe
PS
Clone
PS
When Helvetica is used in the original document, Clone PS applies a
substitute font named NimbusSans-Regular, maintaining almost the same
appearance as the original data.
Example 2
PS LetterGothic
type
Adobe
PS
Clone
PS
When LetterGothic is originally used, Clone PS substitutes it with LetterGothic-
Regular. In this case, the character spacing differs from that in the original
data.
Example 3
PS Chicago
type
Adobe
PS
Clone
PS
Clone PS does not support alternative fonts for Chicago; instead, the Courier
font (*) is used. (The font shape differs significantly from Chicago.)
* Since Courier itself is named among the Adobe PS device fonts, Clone PS
substitutes it with an alternative font, NimbusMonoPS-Regular.

Font Change Confirmation Screen

Clone PS itself incorporates no Adobe fonts in it, and therefore replaces them with similar
fonts when Adobe PS fonts are specified in the print data output to the printer.
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However, there is a possibility that a substitute font not desired by the customer may be
used; to cope with this issue, the operation panel shows a confirmation screen whenever
an Adobe font is to be replaced by a similar font.

If the customer often prints data containing Adobe fonts that are almost the same in terms
of spacing and shape as their substitutes, the confirmation screen appears every time
printing is performed, making the printing operation cumbersome. In such a case, the font
change confirmation screen can be hidden.
• User Tools icon on Home screen > Machine Features > Printer Features > PS Menu >
Font Change Confirmation

List of fonts and their replacements (Adobe PS -> Clone PS)

No. Adobe PS Clone PS
1 Courier NimbusMonoPS-Regular
2 Courier-Bold NimbusMonoPS-Bold
3 Courier-BoldOblique NimbusMonoPS-BoldItalic
4 Courier-Oblique NimbusMonoPS-Italic
5 Helvetica NimbusSans-Regular
6 Helvetica-Bold NimbusSans-Bold
7 Helvetica-BoldOblique NimbusSans-BoldOblique
8 Helvetica-Oblique NimbusSans-Oblique
9 Symbol StandardSymL
10 Times-Bold NimbusRoman-Bold
 Technical Bulletin PAGE: 28/37

Reissued: 17-May-17
Model: MET-C2.1cde Date: 10-Feb-17 No.: RD0AF001f
No. Adobe PS Clone PS
11 Times-BoldItalic NimbusRoman-BoldItalic
12 Times-Italic NimbusRoman-Italic
13 Times-Roman NimbusRoman-Regular
14 AlbertusMT NimbusMonoPS-Regular
15 AlbertusMT-Italic NimbusMonoPS-Regular
16 AlbertusMT-Light NimbusMonoPS-Regular
17 AntiqueOlive-Roman NimbusMonoPS-Regular
18 AntiqueOlive-Italic AntiqueOlive-Italic
19 AntiqueOlive-Bold AntiqueOlive-Bold
20 AntiqueOlive-Compact NimbusMonoPS-Regular
22 Apple-Chancery NimbusMonoPS-Regular
22 ArialMT NimbusSansNo2-Regular
23 Arial-ItalicMT NimbusSansNo2-Italic
24 Arial-BoldMT NimbusSansNo2-Bold
25 Arial-BoldItalicMT NimbusSansNo2-BoldItalic
26 AvantGarde-Book URWGothic-Book
27 AvantGarde-BookOblique URWGothic-BookOblique
28 AvantGarde-Demi URWGothic-Demi
29 AvantGarde-DemiOblique URWGothic-DemiOblique
30 Bodoni NimbusMonoPS-Regular
31 Bodoni-Italic NimbusMonoPS-Regular
32 Bodoni-Bold NimbusMonoPS-Regular
33 Bodoni-BoldItalic NimbusMonoPS-Regular
34 Bodoni-Poster NimbusMonoPS-Regular
35 Bodoni-PosterCompressed NimbusMonoPS-Regular
36 Bookman-Light URWBookman-Light
37 Bookman-LightItalic URWBookman-LightItalic
38 Bookman-Demi URWBookman-Demi
39 Bookman-DemiItalic URWBookman-DemiItalic
40 Carta NimbusMonoPS-Regular
41 Chicago NimbusMonoPS-Regular
 Technical Bulletin PAGE: 29/37

Reissued: 17-May-17
Model: MET-C2.1cde Date: 10-Feb-17 No.: RD0AF001f
No. Adobe PS Clone PS
42 Clarendon NimbusMonoPS-Regular
43 Clarendon-Light NimbusMonoPS-Regular
44 Clarendon-Bold NimbusMonoPS-Regular
45 CooperBlack NimbusMonoPS-Regular
46 CooperBlack-Italic NimbusMonoPS-Regular
47 Copperplate-ThirtyTwoBC NimbusMonoPS-Regular
48 Copperplate-ThirtyThreeBC NimbusMonoPS-Regular
49 Coronet-Regular NimbusMonoPS-Regular
50 Eurostile NimbusMonoPS-Regular
51 Eurostile-Bold NimbusMonoPS-Regular
52 Eurostile-ExtendedTwo NimbusMonoPS-Regular
53 Eurostile-BoldExtendedTwo NimbusMonoPS-Regular
54 Geneva NimbusMonoPS-Regular
55 GillSans NimbusMonoPS-Regular
56 GillSans-Italic NimbusMonoPS-Regular
57 GillSans-Bold NimbusMonoPS-Regular
58 GillSans-BoldItalic NimbusMonoPS-Regular
59 GillSans-Condensed NimbusMonoPS-Regular
60 GillSans-BoldCondensed NimbusMonoPS-Regular
61 GillSans-Light NimbusMonoPS-Regular
62 GillSans-LightItalic NimbusMonoPS-Regular
63 GillSans-ExtraBold NimbusMonoPS-Regular
64 Goudy NimbusMonoPS-Regular
65 Goudy-Italic NimbusMonoPS-Regular
66 Goudy-Bold NimbusMonoPS-Regular
67 Goudy-BoldItalic NimbusMonoPS-Regular
68 Goudy-ExtraBold NimbusMonoPS-Regular
69 Helvetica-Condensed NimbusMonoPS-Regular
70 Helvetica-Condensed-Oblique NimbusMonoPS-Regular
71 Helvetica-Condensed-Bold NimbusMonoPS-Regular
72 Helvetica-Condensed-BoldObl NimbusMonoPS-Regular
 Technical Bulletin PAGE: 30/37

Reissued: 17-May-17
Model: MET-C2.1cde Date: 10-Feb-17 No.: RD0AF001f
No. Adobe PS Clone PS
73 Helvetica-Narrow NimbusSansNarrow-Regular
74 Helvetica-Narrow-Oblique NimbusSansNarrow-Oblique
75 Helvetica-Narrow-Bold NimbusSansNarrow-Bold
76 Helvetica-Narrow-BoldOblique NimbusSansNarrow-BoldOblique
77 HoeflerText-Regular NimbusMonoPS-Regular
78 HoeflerText-Italic NimbusMonoPS-Regular
79 HoeflerText-Black NimbusMonoPS-Regular
80 HoeflerText-BlackItalic NimbusMonoPS-Regular
81 HoeflerText-Ornaments NimbusMonoPS-Regular
82 JoannaMT NimbusMonoPS-Regular
83 JoannaMT-Italic NimbusMonoPS-Regular
84 JoannaMT-Bold NimbusMonoPS-Regular
85 JoannaMT-BoldItalic NimbusMonoPS-Regular
86 LetterGothic LetterGothic-Regular
87 LetterGothic-Slanted NimbusMonoPS-Regular
88 LetterGothic-Bold LetterGothic-Bold
89 LetterGothic-BoldSlanted NimbusMonoPS-Regular
90 LubalinGraph-Book NimbusMonoPS-Regular
91 LubalinGraph-BookOblique NimbusMonoPS-Regular
92 LubalinGraph-Demi NimbusMonoPS-Regular
93 LubalinGraph-DemiOblique NimbusMonoPS-Regular
94 Marigold Mauritius-Regular
95 Monaco NimbusMonoPS-Regular
96 MonaLisa-Recut NimbusMonoPS-Regular
97 NewCenturySchlbk-Roman URWCenturySchoolbook-Roman
98 NewCenturySchlbk-Italic URWCenturySchoolbook-Italic
99 NewCenturySchlbk-Bold URWCenturySchoolbook-Bold
100 NewCenturySchlbk-BoldItalic URWCenturySchoolbook-BdIta
101 NewYork NimbusMonoPS-Regular
102 Optima NimbusMonoPS-Regular
103 Optima-Italic NimbusMonoPS-Regular
 Technical Bulletin PAGE: 31/37

Reissued: 17-May-17
Model: MET-C2.1cde Date: 10-Feb-17 No.: RD0AF001f
No. Adobe PS Clone PS
104 Optima-Bold NimbusMonoPS-Regular
105 Optima-BoldItalic NimbusMonoPS-Regular
106 Oxford NimbusMonoPS-Regular
107 Palatino-Roman Palladio-Roman
108 Palatino-Italic Palladio-Italic
109 Palatino-Bold Palladio-Bold
110 Palatino-BoldItalic Palladio-BoldItalic
111 StempelGaramond-Roman NimbusMonoPS-Regular
112 StempelGaramond-Italic NimbusMonoPS-Regular
113 StempelGaramond-Bold NimbusMonoPS-Regular
114 StempelGaramond-BoldItalic NimbusMonoPS-Regular
115 Tekton NimbusMonoPS-Regular
116 TimesNewRomanPSMT NimbusRomanNo9-Regular
117 TimesNewRomanPS-ItalicMT NimbusRomanNo9-Italic
118 TimesNewRomanPS-BoldMT NimbusRomanNo9-Bold
119 TimesNewRomanPS-BoldItalicMT NimbusRomanNo9-BoldItalic
120 Univers NimbusMonoPS-Regular
121 Univers-Oblique NimbusMonoPS-Regular
122 Univers-Bold URWClassicSans-Bold
123 Univers-BoldOblique NimbusMonoPS-Regular
124 Univers-Light NimbusMonoPS-Regular
125 Univers-LightOblique NimbusMonoPS-Regular
126 Univers-Condensed NimbusMonoPS-Regular
127 Univers-CondensedOblique NimbusMonoPS-Regular
128 Univers-CondensedBold NimbusMonoPS-Regular
129 Univers-CondensedBoldOblique NimbusMonoPS-Regular
130 Univers-Extended NimbusMonoPS-Regular
131 Univers-ExtendedObl NimbusMonoPS-Regular
132 Univers-BoldExt NimbusMonoPS-Regular
133 Univers-BoldExtObl NimbusMonoPS-Regular
134 Wingdings-Regular URWDingbats
 Technical Bulletin PAGE: 32/37

Reissued: 17-May-17
Model: MET-C2.1cde Date: 10-Feb-17 No.: RD0AF001f
No. Adobe PS Clone PS
135 ZapfChancery-MediumItalic URWChancery-MediumItalic
136 ZapfDingbats Dingbats

Differences in Driver Functions

As shown below, there are differences in available driver functions between Adobe PS and
Clone PS.
1. Font Substitution Table (Applicable only to driver for Windows OS)
Start > Device and Printer > Printer Properties > Device Settings
For Clone PS, the Font Substitution Table under the Device Settings menu will not be
displayed. Clone PS has font substitution table data similar to that of Adobe PS, and
performs font replacement as appropriate.
To disable font replacement, go to Printing Preferences > Detailed Settings > “Print
Quality: Option” > “True Type Font:” option, and select “Download as SoftFont”.

2. Fonts used for unauthorized copy prevention (Common to drivers for Windows OS and
Mac OS X)
The watermark text used for unauthorized copy prevention consists of a device font.
The range of available fonts varies between Adobe PS and Clone PS because of the
difference in available device fonts.
Adobe PS provides a choice from 136 fonts while 3 fonts are selectable for Clone PS.
 Technical Bulletin PAGE: 33/37

Reissued: 17-May-17
Model: MET-C2.1cde Date: 10-Feb-17 No.: RD0AF001f
3. “User Setting” for dithering (Common to drivers for Windows OS and Mac OS X)
Clone PS ignores the “User Setting” option for dithering and performs dithering in the
same manner as when the “Automatic” setting (*) is selected.

* “Text Priority” is selected for text, and “Photo” for graphic objects and image objects.
In the driver menu for Mac OS X, the “User Setting” option is shown at half brightness
and cannot be selected.

5-6. Installation procedure for PostScript3 Unit Type M33

Accessory Check
No. Description Q’ty
1 SD Card (PostScript3 Unit) 1
2 PS3 Decal 1

Overview of PostScript3 Unit Type M33 (Adobe PS)

This machine is equipped with a clone program for emulating Adobe PostScript/PDF
(hereafter “Clone PS”) as a standard feature. So, by factory default, it can perform printing
using PostScript 3 and PDF Direct Print, in addition to RPCS.
However, the variety and number of built-in fonts (device fonts) differ between Adobe PS
and Clone PS, sometimes resulting in different printing results.
To address the possible customer needs listed below, the PostScript3 Unit Type M33 is
made available as an option.
 Technical Bulletin PAGE: 34/37

Reissued: 17-May-17
Model: MET-C2.1cde Date: 10-Feb-17 No.: RD0AF001f
• When you want to use device fonts supplied with Adobe PS.
• Since forms and ledgers have been created based on device fonts supplied with
Adobe PS, a changeover to Clone PS requires redesign of these documents.
• From the viewpoint of precise printing operation, it is impossible to accept any
differences in output results in comparison with Adobe PS.

Installation procedure (Adobe PS)

• When installing this option, turn OFF the main power and unplug the power cord
from the wall socket. If installing without turning OFF the main power, an electric
shock or a malfunction may occur.

• Clone PS and Adobe PS cannot be run simultaneously. If PostScript3 Unit Type

M33 (Adobe PS) is installed, Clone PS will be disabled.
• When installing more than one SD card, perform the merge operation.
4. Remove the SD card slot cover [A] (coin screw x 1).

5. Insert the PS3 SD card in SD card slot 1 [A: Upper Slot].

6. Reattach the SD card slot cover (coin screw x 1).

 Technical Bulletin PAGE: 35/37

Reissued: 17-May-17
Model: MET-C2.1cde Date: 10-Feb-17 No.: RD0AF001f
7. Stick the "Adobe PostScript3" decal [A] on the front face of the machine.

8. Turn ON the main power.

Adobe PostScript3 installation starts.
9. Press [Restart] when the following message appears.

10. Print out the "Configuration Page", and then check if this option is correctly recognized.
• User Tools > Machine Features > Printer Features > List/Test Page >
Configuration Page
• Note that the description of Firmware Version shown in the printed Configuration
Page differs between Clone PS and Adobe PS.
PS type Description of Firmware Version
When PostScript3 Unit Type P33 RPCS [x.xx.xx] Adobe PostScript 3
(Adobe PS) is installed [x.xx], Adobe PDF [x.xx]
Clone PS RPCS [x.xx.xx] PS3 [x.xx], PDF [x.xx]

Initial Settings for the Printer Driver

After installation of an SD card, configure the settings for the printer driver in accordance
with the type of PS to be used.

The same printer driver, PS3 printer driver, can be used for printing either for Adobe PS or
Clone PS.
• Setting items (Windows):
 Technical Bulletin PAGE: 36/37

Reissued: 17-May-17
Model: MET-C2.1cde Date: 10-Feb-17 No.: RD0AF001f
In an environment where interactive communication is enabled, the machine attempts
to acquire information to perform automatic configuration.
When manual configuration is to be performed, select “Adobe PostScript” if Adobe PS
is used, and choose “Emulated PostScript” if Clone PS is used.

1. On the [Start] menu, click [Devices and Printers].

2. Right-click the icon of the printer you want to use.
3. Click [Printer properties].
4. Click the “Accessories” tab and configure settings for Adobe PS/Clone PS using the
PostScript pull-down menu.

• Setting items (Mac OS X):

If the driver is installed by means of the Bonjour function or “HP Jetdirect - Socket”, the
settings will be automatically configured.
Automatic configuration will not work if any other protocol is used for installation. In this
case, manual configuration is required.
When manual configuration is to be performed, select “Adobe PostScript” if Adobe PS
is used, and “Emulated PostScript” if Clone PS is used.

Switching back to Clone PS from Adobe PS

Clone PS can be resumed by removing the Adobe PS card from the SD card slot and
applying the firmware for Clone PS/PDF (“.fwu” or “.rfu”).
Note: The work should be carried out by customer engineers.
In doing this, be sure to apply both PS3 and PDF firmware modules. If only one of them is
applied, the machine will not operate properly. (As a stopgap measure to fix the
malfunction, insert the optional Adobe PS card again into the SD card slot to enable the
 Technical Bulletin PAGE: 37/37

Reissued: 17-May-17
Model: MET-C2.1cde Date: 10-Feb-17 No.: RD0AF001f
use of Adobe PS. Then, Clone PS can be resumed by applying both the PS3 and PDF
firmware modules once again.)
Classification Firmware name Software part number
Clone PS Clone PS3 D0AF5573
component firmware Clone PDF D0AF5575
IRIPS Font D0AF5577
Adobe PS Adobe PS3 D3BD5731
component firmware Adobe PDF D3BD5733
PS3 Font D2415681
 Technical Bulletin PAGE: 1/21
Model: MET-C2cd Date: 17-Apr-17 No.: RD0AF002

Subject: HE Model Installation Procedure Prepared by: E.Hinata

From: 1st Tech Service Sect., MFP/P Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other (New model) Tier 2

For NA ONLY
There is the product called “HE model” only for NA market. This model will be available for
the following product series:

CPM/PPM
Product name Product code Serial number
(A4/LT)

30 MP C3004exSP TE D0AC-11 C71yfmxxxxx

35 MP C3504exSP TE D0AD-11 C72yfmxxxxx

45 MP C4504exSP TE D0AE-11 C73yfmxxxxx

60 MP C6004exSP TE D0AG-11 C75yfmxxxxx

Peripherals (Common to D238-D242 series: MP C3004/C3504/C4504/C6004):

- Paper Feed Unit PB3160 TE (D3DM-17)
- Keyboard Card Reader Bracket Type M3 (D3DN-17)

Differences between the HE model and standard models:

1) Paper Tray with key and lock
2) Decal purposed to disable the Bypass Tray
3) Card Reader and Keyboard
- This is a peripheral only for HE model.
- Swipe type or touch type can be selected for the Card Reader.
|1)|

]
 Technical Bulletin PAGE: 2/21
Model: MET-C2cd Date: 17-Apr-17 No.: RD0AF002

|2)| |3)|

] ]

1) is attached at the factory, but 2) and 3) are not.

This bulletin provides the installation procedure of 2) and 3).
 Technical Bulletin PAGE: 3/21
Model: MET-C2cd Date: 17-Apr-17 No.: RD0AF002

Decal purposed to disable the Bypass Tray

Note:
Check with the customer or the sales person before attaching the decal. If the customer
wishes to use the Bypass Tray, do not attach it.

Accessories Check

No. Description Q’ty

1 Decal:Bypass Tray 1

Installation Procedure

1. Peel off the liner.

2. Attach the Decal to the Bypass Tray as shown below.
 Technical Bulletin PAGE: 4/21
Model: MET-C2cd Date: 17-Apr-17 No.: RD0AF002

Card Reader and Keyboard

[Overview]
Touch: Swipe:

Accessories Check

No. Description Q’ty

1 Card Reader (Touch) 1

2 Card Reader (Swipe) 1

3 Keyboard 1

4 Keyboard Tray 1

5 Card Reader Tray 1

6 Cover:Card Reader (Touch) 1

7 Keyboard Bracket 1

8 Card Reader Bracket 1

9 Cover:Cables 1

10 COVER:FRONT:UPPER 1

A SCREW:M3X10 2

B SCREW:M3X6 13
 Technical Bulletin PAGE: 5/21
Model: MET-C2cd Date: 17-Apr-17 No.: RD0AF002

C SCREW:M4X10 1

D SCREW:M4X6 2

E SCREW:M4X12 2

F SCREW:M3X8 2

G Clamp 3
 Technical Bulletin PAGE: 6/21
Model: MET-C2cd Date: 17-Apr-17 No.: RD0AF002

[3]
[1] [2]

Note; [1] to [3] are not included with the card reader bracket. These should be provided
separately.

[6]
[4] [5]

[9]

[7] [8]

[10]
 Technical Bulletin PAGE: 7/21
Model: MET-C2cd Date: 17-Apr-17 No.: RD0AF002

[A] [B] [C] [D] [E] [F] [G]

Installation Procedure

1. Spread a mat or a sheet of paper on the contact glass for protection.

2. Remove the following covers:

-Proximity sensor Cover

-Rear Cover
-Scanner Right Cover
-Controller Cover

-Upper Left Cover

-Left Rear Cover
 Technical Bulletin PAGE: 8/21
Model: MET-C2cd Date: 17-Apr-17 No.: RD0AF002

3. Replace the upper piece of the Main Power Switch Cover / Proximity sensor Cover
( x2)
 Technical Bulletin PAGE: 9/21
Model: MET-C2cd Date: 17-Apr-17 No.: RD0AF002

4. Remove the screw below.

5. Attach the clamps (x3) to the right hand side of the scanner unit.
 Technical Bulletin PAGE: 10/21
Model: MET-C2cd Date: 17-Apr-17 No.: RD0AF002

6. Insert the cable of the Card Reader through the cover and bracket as shown below.

For Touch type ONLY

7. Touch type: Attach the Card Reader to the Bracket.

Screw: B (x4)

8. Swipe type: Attach the Card Reader to the Bracket.

Screw: A (x2)
 Technical Bulletin PAGE: 11/21
Model: MET-C2cd Date: 17-Apr-17 No.: RD0AF002

9. Attach the Card Reader Tray to the Bracket.

Card Reader Tray

Screw: F (x2)

10. Attach COVER:CABLE to the Bracket.

Screw: B (x1)

11. Insert the cable of the Keyboard through the Keyboard Tray.
 Technical Bulletin PAGE: 12/21
Model: MET-C2cd Date: 17-Apr-17 No.: RD0AF002

12. Insert the cables of the Card Reader and Keyboard through the Bracket.

13. Insert the cables through the Main Power Switch Cover.

14. Route the cables through the top of the controller box as shown.
 Technical Bulletin PAGE: 13/21
Model: MET-C2cd Date: 17-Apr-17 No.: RD0AF002
15. Connect the USB connecters to the I/O port.

16. Route the cables under the Scanner front cover and lock with the clamps.

17. Reattach the Main Power Switch Cover

 Technical Bulletin PAGE: 14/21
Model: MET-C2cd Date: 17-Apr-17 No.: RD0AF002
18. Attach the Keyboard Bracket.

Screw: E (x2)

Screw: C (x1)

19. Attach the Card Reader Bracket.

[Front Side] [Rear Side]

Screw: B (x3)

20. Attach the Keyboard Tray.

Screw: B (x4)
 Technical Bulletin PAGE: 15/21
Model: MET-C2cd Date: 17-Apr-17 No.: RD0AF002
21. Set the Keyboard.

22. Remove the cutout from the left rear cover to make a hole for the cable.
 Technical Bulletin PAGE: 16/21
Model: MET-C2cd Date: 17-Apr-17 No.: RD0AF002
23. Reattach the left rear cover as shown below.

24. Reattach all the covers removed.

 Technical Bulletin PAGE: 17/21
Model: MET-C2cd Date: 17-Apr-17 No.: RD0AF002
Parts Catalog for HE models
1. Card reader and Keyboard Section
Part number Description Q’ty Index
D7391451 CASE:KEYBOARD 1 1
D3DN1744 COVER:CARD READER:LOWER 1 2
D3DN1748 COVER:CARD READER:UPPER 1 3
D3DN1732 BRACKET:KEYBOARD 1 4
D3DN1749 BRACKET:CARD READER 1 5
D3DN1746 COVER:CABLE:KEYBOARD 1 6
D3DN1712 COVER:FRONT:UPPER 1 7
03603010P SCREW:M3X10 2 A
04543006N TAPPING SCREW:ROUND POINT:3X6 13 B
04543012N TAPPING SCREW:ROUND POINT:3X12 1 C
04544006Q TAPPING SCREW:4X6 2 D
04544012N TAPPING SCREW:ROUND POINT:4X12 2 E
04583008N HEXAGON HEAD TAPPING SCREW:3X8 2 F
11050759 CLAMP:LWSM-0605A 3 G

[3]
[1] [2]

[6]

[4]
[5] [7]
 Technical Bulletin PAGE: 18/21
Model: MET-C2cd Date: 17-Apr-17 No.: RD0AF002

[7]

[A] [B] [C] [D] [E] [F] [G]

 Technical Bulletin PAGE: 19/21
Model: MET-C2cd Date: 17-Apr-17 No.: RD0AF002

2. Paper Tray Section

Note: Parts not shown here are common with the standard model.
Common Parts for All the Trays
Part number Description Q’ty Index
D1462868 CYLINDER:KEY 1 1
D1462860 GRIP:PAPER TRAY:LOCK 1 2
D1462867 LOCK:CYLINDER:PAPER TRAY 1 3
D1462861 HOLDER:GRIP:PAPER TRAY:LOCK 1 4

[1] Note:
Two spare keys come with
the part.

[2]

[Bottom View] [3]

[4]
 Technical Bulletin PAGE: 20/21
Model: MET-C2cd Date: 17-Apr-17 No.: RD0AF002

1st Tray
Part number Description Q’ty Index
D1462863 PAPER TRAY:NO.1:LOCK 1 1
D2382865 COVER:PAPER TRAY:NO.1:LOCK 1 2

[1]

[2]

2nd Tray
Part number Description Q’ty Index
D1462864 PAPER TRAY:NO.2:LOCK 1 1
D1462866 COVER:PAPER TRAY:NO.2:LOCK 1 2

[1]

[2]
 Technical Bulletin PAGE: 21/21
Model: MET-C2cd Date: 17-Apr-17 No.: RD0AF002

3rd and 4th Trays for PB3160

Part number Description Q’ty Index
D3DM2864 PAPER TRAY:NO.3:LOCK 1 1
D1462866 COVER:PAPER TRAY:NO.2:LOCK 1 2

[1]

[2]
 Technical Bulletin PAGE: 1/3
Model: MET-C2.1cde Date: 22-May-17 No.: RD0AF003

Subject: Important note on installing the Fax Unit / G3 Option Prepared by: E.Hinata
From: 1st Tech Service Sect., MFP/P Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2 Tier 0.5

Important note on installing/replacing the Fax Unit and G3 Option

(Taiwan Model Only)

Affected Models:
MP C2004ex/2504ex, MP C3004ex/3504ex/4504ex/5504ex/6004ex

Affected Options:
- Fax Option Type M19 (D3BV-04)
- Fax Option Type M20 (D3BT-04)
- G3 Interface Unit Type M19 (D3BV-12)
- G3 Interface Unit Type M20 (D3BT-12)

Accessory of the Fax Unit and G3 Option

The fax communication authorization decal was added as an accessary to the fax unit and
G3 option.

No. Description

1 DECAL:APPROVAL:TWN

Example:

Installation
 If the machine is installed with the fax option or the G3 option, attach the decal to the
outer cover of the machine. This is necessary to comply with the fax
communication authorization regulations.

Note:
- The decal used to be attached to the bracket inside the machine at the factory until
March 2017, but the revised regulation obliges us to attach it to the outer cover.
 Technical Bulletin PAGE: 2/3
Model: MET-C2.1cde Date: 22-May-17 No.: RD0AF003
- Before the modification, the G3 option contained a decal for the double G3 boards as
an accessory and another decal attached to the bracket. After the modification, two
decals will be included as accessories.
- If the cover has to be replaced, reattach the decal(s) to the same position as shown
below.

Where to attach the decal

Machine with a fax unit:

Decal for G3--1

Decal

Machine with a fax unit and a G3 option:

Decal Decal for G3--2

Decal Decal for G3--1

 Technical Bulletin PAGE: 3/3
Model: MET-C2.1cde Date: 22-May-17 No.: RD0AF003
Machine with a fax unit and two G3 options:

Decal Decal for G3--2

Decal Decal Decal for G3--3

Decal for G3--1

Authorization number:
Product Product Line Authorization number
code
Fax Option Type M19 D3BV-04 G3-1 CCAB16F10100T1
Fax Option Type M20 D3BT-04 G3-1 CCAB16F10130T0
G3 Interface Unit Type M19 D3BV-12 G3-2 CCAB16F10110T4
G3-3 CCAB16F10120T7
G3 Interface Unit Type M20 D3BT-12 G3-2 CCAB16F10140T0
G3-3 CCAB16F10150T3

How to distinguish if the option was manufactured before or after the modification:
Check the production year/month printed on the label attached to the packing box. The
modification has been implemented since April 2017. Units with a number 704~ are
modified.

Example: 609 indicates that the unit was manufactured in September 2016.
 Technical Bulletin
Model: MET-C2.1cde Date: 22-May-17 No.: RD0AF004
Subject: Applying a color profile to change the color balance Prepared by: Y. Taniguchi
From: 1st FQM Sect, 1st FQM Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

Notification
This bulletin instructs how to apply a color profile to change the printing color balance for
the Printer function.

Background
MET-C2 has been designed to produce a slight difference in color compared to previous
models, such as the AP-C3. The gray color tone of the MET-C2 tends to have a red tint:

Example:

By installing the color profile, the color balance can be slightly adjusted to the gray tone
that the AP-C3 produces.

The profile data is downloadable on GKM (Global answer ID: 250307).

 Technical Bulletin
Model: MET-C2.1cde Date: 22-May-17 No.: RD0AF004

How to install the color profile

To install a color profile on the device:
1) Enter Printer SP in super SP mode.
2) Choose SP-1-001-13
3) Set the second bit to ”1” (00000000 →00000100).
4) Turn off the device.
5) On a computer, extract “profiles.zip” and copy the “profiles” folder to the root folder
of an SD card.
6) Insert the SD card into Slot 1 on the device.
7) Turn on the device.

Note: To confirm that the color profile was installed correctly, please print the service
summary in Printer SP (SP1-004-002) in super SP mode and check that the date and time
of the .rcm file are different than before installing.

To revert to the previous color profile:

1) Enter Printer SP in super SP mode.
2) Choose SP-1-001-13.
3) Set the second bit to “0” (00000100 →00000000)
4) Turn off the device.
5) Remove the SD card.
6) Turn on the device.
 Technical Bulletin PAGE: 1/1

Reissued: 7-Sep-17
Model: Met-C2.1cde Date: 31-Aug-17 No.: RD0AF005a
RTB Reissue
The item in bold italic were added
Subject: DO NOT install Package firmware for Met-C2 (v14.00) Prepared by: T. Kiyohara
and Met-C2.1 (v4.00)
From: Field Quality Management Group1, FQM Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other (Firmeware) Tier 2

Important Notice about Package Firmware for

the Met-C2 (v14.00) and Met-C2.1 (v4.00)

 DO NOT install the following firmware via SD card:

Package ALL: v14.00: D2395506X for the Met-C2abyz

Package ALL: v14.00: D2425506X for the Met-C2cde
Package ALL: v4.00: D0AD5533D for the Met-C2.1abyz
Package ALL: v4.00: D0AF5533D for the Met-C2.1cde

Affected models:
Met-C2 abcdeyz (D238/D239/D240/D241/D242/D243/D245),
Met-C2.1 abcdeyz (D0AC/D0AD/D0AE/D0AF/D0AG/D0AH/D0AJ)

Note: The Met-C1 is NOT affected.

 This is because these versions have a firmware bug included in the package firmware.
Specifically, E228 will occur when the package firmware is installed via SD card.
Note:
The error does not occur when updating via ARFU, due to the auto reboot.
The error does not occur when updating via RFU, due to the retry of RFU.

 If the E228 error occurs, do either of the following:

1. Turn OFF the machine main power.
2. Insert the same SD card.
3. Turn ON the machine main power and do the update again.
 Technical Bulletin PAGE: 1/1
Model: Met-C2.1cde Date: 11-Sep-17 No.: RD0AF006

Subject: DO NOT install Legacy UI firmware v1.18 and package all Prepared by: T. Kiyohara
containing legacy UI
From: Field Quality Management Group1, FQM Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other (Firmware) Tier 2

IMPORTANT Notice about Legacy UI Firmware

v1.18 and “Package_ALL”

 DO NOT install the following Legacy UI firmware on machines in the field:

Note: These versions are no longer released/available.

v1.18, Package_ALL (which contains Legacy UI v1.18)

 This is because with this version, SC899 occurs when the EFI controller is installed.
Affected models: Met-C2abcdeyz, Met-C2.1abcdeyz, Met-P2, Cor-C1.5, Cor-P1.5, Brz, Ch-
C2,Gim-MF1.5, Gr-C2, Gr-C3, Le-C1 and Mt-C6.

 To avoid this, install Legacy UI v1.17 or older.

 Technical Bulletin PAGE: 1/1
Model: Met-C2.1cde Date: 11-Sep-17 No.: RD0AF007

Subject: DO NOT install Network Support v15.65, v15.64 and Prepared by: T. Kiyohara
v15.63 and package all containing network support
From: Field Quality Management Group1, FQM Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other (Firmware) Tier 2

IMPORTANT Notice about Network Support Firmware

v15.65, v15.64, v15.63, and “Package_ALL”

 DO NOT install the following Network Support firmware on machines in the field:
Note: These versions are no longer released/available.

v15.65, v15.64, v15.63, Package_ALL (which contains these three versions)

 This is because these versions have a firmware bug, whereby the document
disappears when folder forwarding is used with the Fax or Scanner.
Affected models: Met-C2abcdeyz, Met-C2.1 abcdeyz

 To avoid this:

- Install Network Support v15.66 or newer (released)

 Technical Bulletin PAGE: 1/1
Model: Met-C2.1cde Date: 12-Sep-17 No.: RD0AF008

Subject: DO NOT install package all v13.00 and v14.00 for Met-C2 Prepared by: T. Kiyohara
and package_all v3.0 and v4.0 for Met-C2.1
From: Field Quality Management Group1, FQM Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other (Firmware) Tier 2

IMPORTANT Notice about “Package_ALL” Firmware

v13.00/v14.00 (Met-C2), v3.0/v4.0 (Met-C2.1)

 DO NOT install the following “Package_ALL” firmware on machines in the field:

Note: These versions are no longer released/available.

Met-C2: v13.00, v14.00

Met-C2.1: v3.0, v4.0

 This is because some firmware included in these Package firmware versions

(Network Support v15.65, 15.64, 15.63) have a firmware bug that is triggered when
folder forwarding is used with the Fax or Scanner, including LAN-FAX and IP-FAX.

 To avoid this:

- Update to Network Support v15.66 or newer (release: TBD) only, or

- Install an older version of Package firmware.
 Technical Bulletin PAGE: 1/2
Model: Met-C2.1cde Date: 13-Sep-17 No.: RD0AF009
Subject: FSM correction: SP5061-002 Toner Near End alert message Prepared by: T.Kiyohara
From: 1st Tech Service Sect., MFP/P Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2 Tier 0.5

Service Manual Correction:

The descriptions in bold italic have been added:
4. Controller SP Mode Tables>Controller SP Tables - SP5000

5061 [Toner Remaining Icon Display Change]

5-061-002 Toner Near End Display Change *CTL [0 or 1 / 0 / 1]

0: Display
1: No display
Note 1:
For this change to take effect, make sure to update to the following versions of System/Copy and
the other firmware as a set.
Model Firmware version P/N Firmware version P/N

Met-C2.1 abyz 1.04.1 D0AD5550C 1.02 D0AD5564B

Met-C2.1 cde 1.04.1 D0AF5550C 1.02 D0AF5564B

Animation
Met-C2 abyz 1.14 D2395550W 1.04 D2395564H

Met-C2 cde 1.14 D2425550W 1.04 D2425564H

1.09 for USA_ASI_KOR D1471438H

Met-C1 abyz System/ 1.28 D1475575G
1.12 for EUR_CHN_TWN D1471490L
Copy OpePanel
1.09 for USA_ASI_KOR D1501438H
Met-C1 Cde 1.32 D1495569H
1.13 for EUR_CHN_TWN D1491490P

Met-C1ab_ch 3.20 D1465575G LegacyUID 1.07

ata2nd D1501428G
Met-C1cde_ch 3.22 D1485533J

Met-C1yz_ch 2.20 D1765550Z animation 16.0 D1765564F

- Change in the toner near end alert message

 Before: Toner Cartridge is almost empty. Check toner cartridge replacement(s).
 Technical Bulletin PAGE: 2/2
Model: Met-C2.1cde Date: 13-Sep-17 No.: RD0AF009
 After: Check you have a toner cartridge replacement(s). Current toner cartridge can be
used until the replacement alert.
- Toner near end display ON/OFF SP (SP5061-002) was added.

Note 2:
With the new firmware, you are able to switch the Toner near end alert message on/off in the
display.
Note 3:
SP5061-002 only controls the toner near end display on the operation panel. WIM, @Remote, and
e-mail notification of toner near end are not controlled by SP5061-002.
 Technical Bulletin PAGE: 1/10
Model: Met-C2.1cde Date:21-Sep-17 No.: RD0AF010
0

Subject: CC-CERTIFIED IN 2017 Machine Prepared by: T.Suzuki

From: Technical Support Sect, Product Marketing Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

This RTB describes the requirements for installing models in the MP C4504/C5504/C6004
series as a CC-CERTIFIED MACHINES compliant with IEEE Std 2600.2TM-2009

Do the following eleven steps if you want to install the MP C4504/C5504/ C6004 series
models as a CC-CERTIFIED MACHINE compliant with IEEE Std 2600.2TM-2009.
Note: Machines in production are CC-certified beginning in September 2017.
Important: If you perform with accessing SP mode, the machine become the different
condition as when CC certification was attained.
1. Make sure the customer has received the English language Operating Instructions (O/I)
shown in the page 8-10.
Important:
・For installations in the EU market, make sure this is the Ricoh-genuine O/I.
・To ensure that the O/Is are Ricoh-genuine, make sure that the part numbers match
those listed in the table on page 8. Also make sure that the contents are Ricoh-
genuine and there is no suspicious point. (The P/N are normally printed on the back
cover).
・Tell the customer that those manuals evaluated for CC certification are
the manuals listed in The list of Operating Instructions (O/I).
・Tell the customer to see the Online Document Set 1 from the following URL:
https://support.ricoh.com/services/device/ccmanual/MPC4504/en/booklist/int/index_bo
ok.htm
・Tell the customer to see the Online Document Set 2 from the following URL:
https://support.ricoh.com/services/device/ccmanual/MPC4504/en/pdf/User.html
・Tell the customer to see the Online Document Set 3 from the following URL:
https://support.ricoh.com/services/device/ccmanual/MPC4504/en/pdf/DriverInstall.html
・Tell the customer to see the Online Document Set 4 from the following URL:
https://support.ricoh.com/services/device/ccmanual/MPC4504/en/pdf/Oss.html
・Tell the customer to download the Online Document Set 5 (the information about the
authentication based on the CC certification system) from the following URL:
https://support.ricoh.com/services/device/ccmanual/mp_c4504_c5504_c6004/en/dow
nload_admin.html
https://support.ricoh.com/services/device/ccmanual/mp_c4504_c5504_c6004/en/dow
nload_user.html

2. Tell the customer to read the “Notes for Administrators: Using This Machine in a
Network Environment Compliant with IEEE Std 2600.2TM-2009”.

See the following pages for Step 3 to Step 11.

 Technical Bulletin PAGE: 2/10
Model: Met-C2.1cde Date:21-Sep-17 No.: RD0AF010
0

3. Confirm that no suspicious parts or devices are attached to the peripheral.

By comparing the peripheral and the images in "2. Installation" and "Internal Options" in
"MP C3004 / C3504 / C4504 / C5504 / C6004 / C3004ex / C3504 ex / C4504 ex / C5504
ex / C6004 ex Machine Code: D238 / D239 / D240 / D241 / D242 / D0AC / D0AD / D0AE /
D0AF / D0AG Field Service Manual", confirm that no suspicious parts or devices are
attached to the USB, LAN, and SD Card Slot of the peripheral.

By comparing the ADF and the images in "4. Replacement and Adjustment" and "ADF" in
"MP C3004 / C3504 / C4504 / C5504 / C6004 / C3004ex / C3504 ex / C4504 ex / C5504
ex / C6004 ex Machine Code: D238 / D239 / D240 / D241 / D242 / D0AC / D0AD / D0AE /
D0AF / D0AG Field Service Manual", confirm that no suspicious parts or devices are
attached to the ADF cable.

4. Install Fax Option Type M20.

By comparing the fax unit and the images in "1. Installation", "Fax Option Type M20(D3BT-
01, -02, -03)", and "Accessory Check" in "Fax Option Type M19/M20 Machine Code:
D3BV/D3BT Field Service Manual", confirm that no suspicious parts or devices are
attached to the fax unit.

Install Fax Option Type M20.

For the detailed installation procedure, see "Fax Option Type M20(D3BT-01, -02, -03)" in
"1. Installation", Fax Option Type M19/M20 Machine Code: D3BV/D3BT Field Service
Manual.

5. Hide Administrator Password Change Screen

If the “Program/Change Administrator” screen is displayed at startup,
execute SP5-755-002 (Hide Administrator Password Change Scrn).

6. Setting "Smart Operation Panel mode" to "Secure boot"

In the SP5-748-101 (Op Type Action Setting), set "bit2: Smart Operation Panel mode"
to "1".

7. Setting "Web Service Access Ctrl:Rest WebService (Lower 4bits)" to "on"

In the SP5-848-025 (Web Service Access Ctrl:Rest WebService (Lower 4bits)),
set bit0 to "1".

8. Setting "On Board USB" to "0"

In the SP5-985-002 (On Board USB), set "On Board
USB" to "0".

9. Setting "Auto Update Setting" to "0"

In the SP5-886-111 (Auto Update Setting), set "Auto Update Setting" to "0".

10. Enabling the Encryption Settings

Enable the encryption settings described in service manual, and execute
[Format All Data].
Hand the customer the printout of the encryption key that is printed when enabling the
 Technical Bulletin PAGE: 3/10
Model: Met-C2.1cde Date:21-Sep-17 No.: RD0AF010
0

encryption settings.

11. Check firmware versions.

If the customer requests exactly the same condition as when CC certification was
attained, install the versions shown in the table below. If not, make sure that firmware
versions of the machine are the same as or later than the ones in the table.
● If the customer wants to install the machine in the same condition as when CC
Certification was first attained, install the exact versions shown in the table below.
● If the customer wants to install the machine as an equivalent of the condition as when
CC certification was first attained, install the versions shown in the table below or later.
If you are not sure which of these the customer prefers, confirm this with your Sales
department.
 Technical Bulletin PAGE: 4/10
Model: Met-C2.1cde Date:21-Sep-17 No.: RD0AF010
0

Firmware versions with which the MP C4504/C5504/C6004 models first achieved CC-
CERTIFICATION:
 Technical Bulletin PAGE: 5/10
Model: Met-C2.1cde Date:21-Sep-17 No.: RD0AF010
0

Firmware Name: Version: Firmware

Number:
System/Copy 1.02 D0AF5550A
Network Support 15.61 D0AF5567A
Fax 01.00.00 D0AF5557
RemoteFax 02.00.00 D0AF5558A
Scanner 01.00 D0AF5560
Web Support 1.00 D0AF5561
Web Uapl 1.00 D0AF5562
NetworkDocBox 1.01 D0AF5568A
animation 1.01 D0AF5564A
Printer 1.01 D0AF5570A
RPCS 3.18.30 D2425572B
Font EXP 1.00 D2415581
PCL 1.12 D2425573G
PCL Font 1.09 D2415586
IRIPS PS3 1.01 D0AF5573
IRIPS PDF 1.03 D0AF5575A
IRIPS Font 1.15 D0AF5577A
Java VM v12 std 12.49.00 D2415579N
Data Erase Onb * 1.05 D2625244
GWFCU3.8-11(WW) 08.00.00 D2425559J
PowerSaving Sys F.L3.06.1 D0AF5554
M2a_System 1.23 D2411425
M2a_BLEPlugin 2.12.00 D2411466
M2a_BluetoothSe 1.02 D2411465C
M2a_cspf 2.02.00 D1961430B
M2a_HelpService 1.00 D2411471
M2a_ICCdDisptch 2.12.05 D2411450B
M2a_iWnn 2.3.3 D1961403
M2a_iWnn_Hang 1.0.0 D1961406
M2a_iWnn_Hans 1.0.0 D1961404
M2a_iWnn_Hant 1.0.0 D1961405
M2a_LegacyUI 1.16 D2411427S
M2a_MeidaPrtScn 1.17 D2411447Q
M2a_NFCPlugin 2.12.00 D2411452
M2a_PrinterInfo 1.12 D2411458N
M2a_PrinterSJob 1.72 D2411446N
M2a_ProgramInfo 1.18 D2411438D
M2a_QRCode_SDC 2.1.2 D2411453F
M2a_QuickCdAuth 2.12.04 D2411468A
M2a_RemAssist 1.0.5 D2411470A
M2a_RemSptSvc 1.0.1 D1961459A
M2a_SimpleCopy 1.18 D2411443Q
M2a_SimpleFAX 1.13 D2411445N
 Technical Bulletin PAGE: 6/10
Model: Met-C2.1cde Date:21-Sep-17 No.: RD0AF010
0

Firmware Name: Version: Firmware

Number:
M2a_SimpleScan 1.14 D2411444Q
M2a_SmartCopy 1.22 D2411454S
M2a_SmartFAX 1.19 D2411457P
M2a_SmartScan 1.14 D2411456P
M2a_USBCdPlugin 2.12.00 D2411459
M2a_WEcoInfo 1.06 D2411437F
M2a_WFaxInfo 1.02 D2411435D
M2a_WLanguage 1.06 D2411431H
M2a_WStopKey 1.01 D2411436B
M2a_WTonner 1.05 D2411434G
M2a_zoo 1.04.05 D2411467H
Engine 1.09:04 D0AG5503
ADF
ARDF 01.320:03 D7795300K
SPDF 01.040:06 D3B05550F
Platen Cover Undisplaye Undisplayed
d

* If the Data Erase Onb version is not the same as shown in the table, contact your
supervisor. (This version is never upgraded).

Ic Key and Ic Ctlr versions with which the MP C4504/C5504/C6004 models first achieved
CC-CERTIFICATION:

Hardware: Version:
Ic Ctlr 03
Ic Key 01020d0c

If the Ic Key and Ic Ctlr versions are not the same as shown in the table, contact your
supervisor. (This version is never upgraded).
These versions can be confirmed from the operation panel.
 Technical Bulletin PAGE: 7/10
Model: Met-C2.1cde Date:21-Sep-17 No.: RD0AF010
0

MultiLink-Panel
Firmware Name: Version: Firmware
Number:
Firmware 1.23 D2411425
Keymicon 6.12 D2411423A
Application Site 1.04.05 D2411467H
Bluetooth Authentication 2.12.00 D2411466
Plugin
BluetoothService 1.02 D2411465C
Change Langs. Widget 1.06 D2411431H
Copy 1.22 D2411454S
CSPF 2.02.00 D1961430B
Eco-friendly Widget 1.06 D2411437F
Fax 1.19 D2411457P
Fax RX File Widget 1.02 D2411435D
ICCardDispatcher 2.12.05 D2411450B
iWnn IME 2.3.3 D1961403
iWnn IME 1.0.0 D1961404
Chinese(Simplified) Pack
iWnn IME 1.0.0 D1961405
Chinese(Traditional) Pack
iWnn IME Korean Pack 1.0.0 D1961406
LegacyUI type-1 1.16 D2411427S
LegacyUIData 1.01 D0AF5564A
Print/Scan(Memory 1.17 D2411447Q
Storage Device)
Printer 1.12 D2411458N
ProgramInfoService 1.18 D2411438D
Proximity Card Reader 2.12.00 D2411459
Support Plugin
Quick Card Authentication 2.12.04 D2411468A
Config.
Quick Copy 1.18 D2411443Q
Quick Fax 1.13 D2411445N
Quick Print Release 1.72 D2411446N
Quick Scanner 1.14 D2411444Q
RemoteConnect Support 1.0.5 D2411470A
RemoteSupportService 1.0.1 D1961459A
Scanner 1.14 D2411456P
Smart Device Connector 2.1.2 D2411453F
Standard IC Card Plugin 2.12.00 D2411452
Stop Widget 1.01 D2411436B
Supply Info Widget 1.05 D2411434G
Support Setting 1.00 D2411471
 Technical Bulletin PAGE: 8/10
Model: Met-C2.1cde Date:21-Sep-17 No.: RD0AF010
0

The list of Operating Instructions (O/I)

<For North America>
Paper Documents
・D0AF-7014A Notes for Users
・D219-7074 Notes for Using This Machine Safely
・D219-7454 For Users of This Product
・D219-7458A Notes to Users in the United States of America
・D219-7461A Note to users in Canada
・D241-7085 Notes for Users
・D241-7178 NOTICE TO USERS
・D241-7238 SOFTWARE LICENSE AGREEMENT
・D256-8996A Note to users
・D259-7522 Start Guide
・D259-7532 Notes for Application Site Users

Online Document Set 1

・D0AF-7468 About This Machine
・D0AF-7469 Copy/ Document Server
・D0AF-7470 Fax
・D0AF-7471 Print
・D0AF-7472 Scan
・D0AF-7473 Troubleshooting
・D0AF-7474 Connecting the Machine/ System Settings
・D0AF-7475 PostScript 3
・D0AF-7476 Security Guide
・D0AF-7477 Extended Feature Settings

Online Document Set 2

・D0AF-7465 User Guide

Online Document Set 3

・D0AF-7466 Operating Instructions
Driver Installation Guide

Online Document Set 4

・D0AF-7452 About Open Source Software License

Online Document Set 5

・D146-7587 Notes on Security Functions
・D0AF-7483 Notes for Administrators:
Using This Machine in a Network Environment
Compliant with IEEE Std 2600.2TM-2009
 Technical Bulletin PAGE: 9/10
Model: Met-C2.1cde Date:21-Sep-17 No.: RD0AF010
0

<For Europe>
Paper Documents
・D0AF-7013 Notes for Users
・D150-1469A Note to users EU Countries
・D219-7074 Notes for Using This Machine Safely
・D241-7083 Notes for Users
・D241-7178 NOTICE TO USERS
・D241-7238 SOFTWARE LICENSE AGREEMENT
・D256-8996A Note to users
・D259-7532 Notes for Application Site Users
・D298-7036 Start Guide
・D3BR-4506 For Users of This Product

Online Document Set 1

・D0AF-7468 About This Machine
・D0AF-7469 Copy/ Document Server
・D0AF-7470 Fax
・D0AF-7471 Print
・D0AF-7472 Scan
・D0AF-7473 Troubleshooting
・D0AF-7474 Connecting the Machine/ System Settings
・D0AF-7475 PostScript 3
・D0AF-7476 Security Guide
・D0AF-7477 Extended Feature Settings

Online Document Set 2

・D0AF-7465 User Guide

Online Document Set 3

・D0AF-7466 Operating Instructions
Driver Installation Guide

Online Document Set 4

・D0AF-7452 About Open Source Software License

Online Document Set 5

・D146-7587 Notes on Security Functions
・D0AF-7483 Notes for Administrators:
Using This Machine in a Network Environment
Compliant with IEEE Std 2600.2TM-2009

<For Asia>
Paper Documents
・D0AF-7015 Notes for Users
 Technical Bulletin PAGE: 10/10
Model: Met-C2.1cde Date:21-Sep-17 No.: RD0AF010
0

・D219-7454 For Users of This Product

・D241-7096 Notes for Users
・D241-7178 NOTICE TO USERS
・D241-7238 SOFTWARE LICENSE AGREEMENT
・D256-8996A Note to users
・D259-7522 Start Guide
・D259-7532 Notes for Application Site Users
・D259-7813 Notes for Using This Machine Safely

Online Document Set 1

・D0AF-7468 About This Machine
・D0AF-7469 Copy/ Document Server
・D0AF-7470 Fax
・D0AF-7471 Print
・D0AF-7472 Scan
・D0AF-7473 Troubleshooting
・D0AF-7474 Connecting the Machine/ System Settings
・D0AF-7475 PostScript 3
・D0AF-7476 Security Guide
・D0AF-7477 Extended Feature Settings

Online Document Set 2

・D0AF-7465 User Guide

Online Document Set 3

・D0AF-7466 Operating Instructions
Driver Installation Guide

Online Document Set 4

・D0AF-7452 About Open Source Software License

Online Document Set 5

・D146-7587 Notes on Security Functions
・D0AF-7483 Notes for Administrators:
Using This Machine in a Network Environment
Compliant with IEEE Std 2600.2TM-2009
 Technical Bulletin PAGE: 1/2

Reissued: 10-Jan-18
Model: MET-C2.1cde Date: 4-Oct-17 No.: RD0AF011b
RTB Reissue
The items in bold italics were corrected or added.
Subject: Firmware update via Application Site, Streamline NX v3, Prepared by: E. Hinata
Device Manager NX Pro/Enterprise and service menu cannot be
conducted.
From: Office Printing Business Group., Product Planning &
Strategy Center., Sales Planning Sec., Sales Planning 4G
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other (Firmeware update) Tier 2

SYMPTOM
1. When users try to update the firmware from the Application Site, the following message is
displayed and the firmware cannot be updated:

2. When users try to update the firmware from the Streamline NX v3 and Device Manager NX
Pro/Enterprise, the firmware cannot be updated and Error Code 4 which means unsupported
device is recorded:

3. When CEs try to update the firmware from the service menu (SFU: Smart Firmware Update),
the following message is displayed and the firmware cannot be updated:
 Technical Bulletin PAGE: 2/2

Reissued: 10-Jan-18
Model: MET-C2.1cde Date: 4-Oct-17 No.: RD0AF011b

- E71: Network communication error occurs at the reserved date/time of the package
firmware update from the network.

4. When the machine tries to update through ARFU, Error code 5: Version information
obtaining error is logged in SP7-520-051 to 060.

CAUSE
The “package_ALL” firmware package that contains Network Support v15.65.1 (MP C2004 /
C2504 / C3004 / C3504 / C4504 / C5504 / C6004) and v15.65 (MP C2004ex / C2504ex / C3004ex
/ C3504ex / C4504ex / C5504ex / C6004ex) for Automatic Remote Firmware Update (ARFU) has
been unpublished.
In that Network Support firmware, we found that the device encounter fax document disappears.
So, we decided to unpublish the package firmware. However, the firmware update structure on the
Application Site, Streamline NX v3, Device Manager NX Pro/Enterprise and CE menu uses the
same method of ARFU, so we were forced to unpublish the package firmware worldwide, which
caused the problem to surface.

OCCURRENCE CONDITION
When the all Smart Operational Panel G2 models execute the firmware update via:
- Application Site
- Streamline NX v3, Device Manager NX Pro/Enterprise
- Service menu (SFU)
- ARFU

SOLUTION
None. However, this problem is expected to be resolved in the “package_ALL” firmware
package that will be published according to the following schedule:
Model Expected release date
MP C2004/C2504/C3004/C3504 31 January 2018
MP C4504/C5504/C6004 31 January 2018
MP C2004ex/C2504ex/C3004ex/C3504ex 31 January 2018
MP C4504ex/C5504ex/C6004ex 31 January 2018
Note: This schedule is subject to change.
 Technical Bulletin PAGE: 1/3
Reissued: 19-Oct-17
Model: MET-C2.1cde Date: 06-Oct-17 No.: RD0AF012a
RTB Reissue
The items in strike-through were deleted.
Subject: Trouble shooting: Smart Operation Panel Issues Prepared by: T.Kiyohara
From: 1st Tech Service Sect., MFP/P Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

Troubleshooting for the Smart Operation Panel

No Symptom Cause Solution
1 Both the Smart Operation HW The Smart Operation Panel 1. Reconnect the USB cable
Panel and the blue LED on the cannot be supplied with between the IPU and the
operation panel do not turn on. electrical power. Smart Operation Panel
2. Replace the USB cable.
3. Replace the board for
SOP.
4. Replace the IPU.

2 The Smart Operation Panel HW The Smart Operation Panel 1. Reconnect the LCD I/F
does not turn on, but the blue can be supplied with cable.
LED on the operation panel electrical power (blue LED 2. Replace the LCD unit
turns on. lamp), but nothing can be 3. Replace the board for
displayed on the LCD. SOP.
4. Replace the LCD I/F
cable.

3 A splash (blue) screen SW The Smart Operation Panel 1. Update the Cheetah
appears. HW and LCD can be supplied System firmware in
with electrical power, but recovery mode.
software issues occur 2. Do a factory reset
during the boot-up 3. Replace the board for
sequence. SOP. when eMMC data
Firmware or eMMC data on is defective.
the Sub board is defective.

4 “Please wait” stays on the SW A software issue occurs 1. Update the Cheetah
display. HW during the boot-up System firmware in
sequence, when executing recovery mode.
the step after #3 described 2. Do a factory reset.
above. 3. Replace the board for
(The difference between #3 SOP. when eMMC data
and #4 cannot be identified is defective.
in the field.)

HW: Hardware issue, SW: Software issue

 Technical Bulletin PAGE: 2/3
Reissued: 19-Oct-17
Model: MET-C2.1cde Date: 06-Oct-17 No.: RD0AF012a

Components to Check during Troubleshooting

1. Board

2. USB cable

3. Connection between USB cable and main board

4. Connection between USB and IPU

 Technical Bulletin PAGE: 3/3
Reissued: 19-Oct-17
Model: MET-C2.1cde Date: 06-Oct-17 No.: RD0AF012a
5. LCD unit

6. LCD I/F cable

 Technical Bulletin PAGE: 1/1
Model: MET-C2.1cde Date: 18-Oct-17 No.: RD0AF013

Subject: Supplementary information on the anti-condensation heater (for Prepared by: T Kiyohara
EU/AP/CH)
From: 1st Tech. Support Sec. Service Support Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2 Tier 0.5

This bulletin is targeted to EU/AP/CH models.

4 types of anti-condensation heaters are available as service parts for the following
components:
- Mainframe tray
- Optional tray (PB3150, PB3210,PB3220,PB3160, PB3230,PB3170)
- PCU
- Scanner
See table below for the parts required when installing the heater.

Tray heaters (Main + Op)

Tray heaters (Main + Op)

Tray heaters (Main + Op)

+ Scanner + PCU heater
Tray heater( (Main unit)

Tray heater (main unit)

Scanner + PCU heater

Tray heater (Op tray)

Scanner Heater

+ PCU heater
+ PCU heater
PCU Heater
P/N for
EU/AP/CH
N
(220V to
Part description 240V)
1
Tray Heater (main unit) HEATER:PAPER TRAY:220/240V: ASS'Y D2386640 1 1 1 1
Tray Heater for
PB3220/PB3210/PB31
60/PB3150 HEATER:ASS'Y D6931127 *1 *1 *1 *1
Tray Heater for LCT
PB3230/PB3170 HEATER:ASS'Y D6951127 *1 *1 *1 *1
PCU Heater HEATER:PHOTOCONDUCTOR:ASS'Y D3BR2202 1 1 1 1 1
Scanner Heater HEATER:SCANNER:220/240V:ASS'Y D2380072 1 1 1
ELECTRICAL HEATER:PAPER TRAY:ELECTRICAL
COMPONENTS COMPONENTS SECTION:ASS'Y D2386662 1 1 1 1 1 1 1 1 1
* Choose one.

IMPORTANT:

Make sure to install the tray heater with the rated voltage that matches your
country/region.

 If you do not, the heater will overheat and damage the tray and/or cause
carbonization (Ex., If a 100V heater is installed on a 200V rated machine), or the
heater will not be able to reduce enough moisture (Ex., If a 200V heater is installed
on a 100V rated machine).
 Technical Bulletin PAGE: 1/1
Model: MET-C2.1cde Date: 18-Oct-17 No.: RD0AF014

Subject: Supplementary information on the anti-condensation heater (for Prepared by: T Kiyohara
NA/TW)
From: 1st Tech. Support Sec. Service Support Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2 Tier 0.5

This bulletin is targeted to NA/TW models.

4 types of anti-condensation heaters are available as service parts for the following
components:
- Mainframe tray
- Optional tray (PB3150, PB3210, PB3220, PB3160, PB3230, PB3170)
- PCU
- Scanner
See table below for the parts required when installing the heater.

Tray heaters (Main + Op)

Tray heaters (Main + Op)

Tray heaters (Main + Op)

+ Scanner + PCU heater
Tray heater( (Main unit)

Tray heater (main unit)

Scanner + PCU heater

Tray heater (Op tray)

Scanner Heater

+ PCU heater
+ PCU heater
PCU Heater
P/N for
NA/TW
Part description ( 120V)
1
Tray Heater (main unit) HEATER:PAPER TRAY:120V: ASS'Y D2386630 1 1 1 1
Tray Heater for
PB3220/PB3210/PB31
60/PB3150 HEATER:ASS'Y D6931117 *1 *1 *1 *1
Tray Heater for LCT
PB3230/PB3170 HEATER:ASS'Y D6951117 *1 *1 *1 *1
PCU Heater HEATER:PHOTOCONDUCTOR:ASS'Y D3BR2201 1 1 1 1 1
Scanner Heater HEATER:SCANNER:120V:ASS'Y D2380071 1 1 1
ELECTRICAL HEATER:PAPER TRAY:ELECTRICAL
COMPONENTS COMPONENTS SECTION:ASS'Y D2386661 1 1 1 1 1 1 1 1 1
* Choose one.

IMPORTANT:

Make sure to install the tray heater with the rated voltage that matches your
country/region.

 If you do not, the heater will overheat and damage the tray and/or cause
carbonization (Ex., If a 100V heater is installed on a 200V rated machine), or the
heater will not be able to reduce enough moisture (Ex., If a 200V heater is installed
on a 100V rated machine).
 Technical Bulletin PAGE: 1/8
Reissued: 7-Jun-18
Model: Met-C2.1cde Date: 17-Nov-17 No.: RD0AF015b
0

RTB Reissue
The items in bold italics were corrected or added.
Subject: Information about PaaS Prepared by: Y.Shigenaga
From: Tech Support Sect.,Product Marketing Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

Remarks: This document only applies to China

Summary:
PaaS (Printer as a service) is a system that ensures device uptime is maximized through
real time monitoring of machine status and proactively taking care of maintenance
requirements.
This document provides information about PaaS.

Table of contents:
1. PaaS Setup Procedure .......................................................................................... 1
2. Unregistering PaaS ................................................................................................ 3
3. Changing Registered Device / Controller Board..................................................... 4
4. Switching Back to Normal Mode ............................................................................ 6
5. SP Number............................................................................................................. 6
6. PaaS Execution Return Code ................................................................................ 7
7. PaaS Error Code List ............................................................................................. 7
8. Technical Tips ........................................................................................................ 8

1. PaaS Setup Procedure

1.1 Check the firmware version and the network environment

1.2 Switch to PaaS mode

1.3 PaaS Registration

PaaS is ready to use

1/8
 Technical Bulletin PAGE: 2/8
Reissued: 7-Jun-18
Model: Met-C2.1cde Date: 17-Nov-17 No.: RD0AF015b
0

[Preparation]
 The customer Contract ID and the customer authentication key are required for
authentication.
 Check that the SP5-816-201 value is “0” to make sure that @Remote is NOT enabled.

1.1 Check the Firmware Version and the Network Environment

1 ) Update the firmware
Model System/Copy Firmware
Met-C2.1abyz D0AD5550E ver.1.06 or later
Met-C2.1cde D0AF5550E ver.1.06 or later

2 ) Specify the network settings (IP address, Subnet mask, Gateway, and DNS) in the
following menu:
Open User Tools > Machine Features > System Settings > Interface Settings,
specify the IP address, Subnet, Gateway, DHCP, and DNS settings according to the
customer’s network environment.
Note: Make sure the machine’s main power is always turned on and connected to the
internet during registration.

1.2 Switch to PaaS mode

1 ) Enter SP Mode.
2 ) Press [Execute] in SP5-760-002 (Entering PaaS mode) *1
3 ) Close the dialog and reboot the device.

4 ) After rebooting, check the SP5-760-001(PaaS Mode) value is “1” to confirm PaaS
mode.
*1: When machine is already in PaaS mode or @Remote is running, an "Execution Failed"
message is displayed on the operating panel.

1.3 PaaS Registration

After PaaS Registration, you cannot switch back to normal mode.
1 ) Enter SP Mode.
2 ) Specify the following SP proxy server settings:
 SP5-760-015 (Use Proxy) 1: Use / 0: Don’t use
 SP5-760-016 (Proxy Server)
 SP5-760-017 (Proxy Port Number)
 SP5-760-018 (Proxy User Name)
 SP5-760-019 (Proxy User Password)

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 Technical Bulletin PAGE: 3/8
Reissued: 7-Jun-18
Model: Met-C2.1cde Date: 17-Nov-17 No.: RD0AF015b
0

3 ) Input the Contract ID, Authentication Key, Server Name, and Server Port Number in
SP5-760-003 to SP5-760-007.
Registration configuration:
SP No. Item

SP5-760-003 Contract ID Enter the customer Contract ID.

SP5-760-004 Authentication Key Enter the customer Authentication Key.

‘rpaasdev.online.tj.cn’
SP5-760-005 Server Name
Don't change the value above.
‘/npb-base-web/API/npb/v1.0/deviceNotification’
SP5-760-006 Server URL Path
Don't change the value above.
443
SP5-760-007 Server Port Number
Don't change the value above.
4 ) Press [Execute] in SP5-760-009(Registration)
5 ) Please wait a moment for communication with the server.
6 ) Check the SP5-760-012(Execution Return Code) value is “0” to confirm the success of
PaaS setup.
If the value is not “0”, please check the result with the SP5-760-013 values in PaaS
Error Code List.
7 ) Make sure the SP5-760-008(Registration Status) value is “1” to confirm that PaaS
registration is complete.

2. Unregistering PaaS
[Preparation]
 In order to unregister, it is necessary to follow the cancellation procedure on the PaaS
server side in advance.

1 ) Enter SP Mode.
2 ) Press [Execute] in SP5-760-010(Unregistration).
3 ) Close the dialog and reboot the device.

4 ) Please wait a moment for communication with the server.

5 ) After auto rebooting, make sure the SP5-760-012(Execution Return Code) value is “0”
to confirm the success of the PaaS unregistration.
If the value is not “0”, please check the result with the SP5-760-013 values in the PaaS
Error Code List.
6 ) Make sure the SP5-760-008(Registration Status) value is “0” to confirm that the PaaS
unregistration is complete.

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 Technical Bulletin PAGE: 4/8
Reissued: 7-Jun-18
Model: Met-C2.1cde Date: 17-Nov-17 No.: RD0AF015b
0

3. Changing Registered Device / Controller Board

To change the PaaS registered device or if the controller board is replaced, please follow
the procedure below on the new device.

3.1 Check the firmware version and the network environment

3.2 Switch to PaaS mode

3.3. Overwrite Registration on Server

Registered device has been changed.

PaaS is ready to use

[Preparation]
 The customer Contract ID and the customer authentication key are required for
authentication.
 Check that the SP5-816-201 value is “0” to make sure that @Remote is NOT enabled.

3.1 Check the Firmware Version and the Network Environment

1 ) Update the firmware
Model System/Copy Firmware
Met-C2.1abyz D0AD5550E ver.1.06 or later
Met-C2.1cde D0AF5550E ver.1.06 or later

2 ) Specify the network settings (IP address, Subnet mask, Gateway, and DNS) in the
following menu:
Open User Tools > Machine Features > System Settings > Interface Settings,
specify the IP address, Subnet, Gateway, DHCP, and DNS settings according to the
customer’s network environment.

Note: Make sure the machine’s main power is always turned on and connected to the
internet during registration.

3.2 Switch to PaaS mode

1 ) Enter SP Mode.

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 Technical Bulletin PAGE: 5/8
Reissued: 7-Jun-18
Model: Met-C2.1cde Date: 17-Nov-17 No.: RD0AF015b
0

2 ) Press [Execute] in SP5-760-002 (Entering PaaS mode) *1

3 ) Close the dialog and reboot the device.

4 ) After rebooting, check the SP5-760-001(PaaS Mode) value is “1” to confirm PaaS
mode.
*1: When the machine is already in PaaS mode or @Remote is running, an "Execution
Failed" message is displayed on the operating panel.

3.3 Overwrite Registration on Server

After PaaS Registration, you cannot switch back to normal mode.
1 ) Enter SP Mode.
2 ) Specify the following SP proxy server settings:
 SP5-760-015 (Use Proxy) 1: Use / 0: Don’t use
 SP5-760-016 (Proxy Server)
 SP5-760-017 (Proxy Port Number)
 SP5-760-018 (Proxy User Name)
 SP5-760-019 (Proxy User Password)
3 ) Input the details, such as Contract ID, Authentication Key, Server Name, and Server
Port Number in SP5-760-003 to SP5-760-007.

Registration configuration:
SP No. Item

SP5-760-003 Contract ID Enter the customer’s Contract ID.

SP5-760-004 Authentication Key Enter the customer’s Authentication Key.

‘rpaasdev.online.tj.cn’
SP5-760-005 Server Name
Don't change the value above.
‘/npb-base-web/API/npb/v1.0/deviceNotification’
SP5-760-006 Server URL Path
Don't change the value above.
443
SP5-760-007 Server Port Number
Don't change the value above.

4 ) Press [Execute] in SP5-760-011(Overwrite Registration on Server).

5 ) Please wait a moment for communication with the server.
6 ) Check the SP5-760-012(Execution Return Code) value is “0” to confirm the success of
PaaS setup.
If the value is not “0”, please check the result with the SP5-760-013 values in PaaS
Error Code List.
7 ) Make sure the SP5-760-008(Registration Status) value is “1” to confirm that PaaS
registration is complete.

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 Technical Bulletin PAGE: 6/8
Reissued: 7-Jun-18
Model: Met-C2.1cde Date: 17-Nov-17 No.: RD0AF015b
0

4. Switching Back to Normal Mode

1 ) Enter SP Mode.
2 ) Press [Execute] in SP5-760-024(Entering Normal Mode).
3 ) Close the reboot dialog and reboot the device.

4 ) After rebooting, check the SP5-760-001(PaaS Mode) value is “0” to confirm that
switching to Normal mode is complete.

Note: This function targets the device before registering with PaaS and after unregistering
with PaaS. After registering the PaaS device, it cannot be unregistered in SP5-760-
024(Enter Normal Mode). It is necessary to unregister through SP5-760-010
(Unregistration).

5. SP Number
SP No. Name
SP5-760-001 PaaS Mode
SP5-760-002 Enter PaaS Mode
SP5-760-003 Contract ID
SP5-760-004 Authentication Key
SP5-760-005 Server Name
SP5-760-006 Server URL Path
SP5-760-007 Server Port Number
SP5-760-008 Registration Status
SP5-760-009 Registration
SP5-760-010 Unregistration
SP5-760-011 Overwrite Registration on Server
SP5-760-012 Execution Return Code
SP5-760-013 Error Code
Use Proxy
SP5-760-015 0:Don’t use
1:Use
SP5-760-016 Proxy Server
SP5-760-017 Proxy Port Number
SP5-760-018 Proxy User Name

6/8
 Technical Bulletin PAGE: 7/8
Reissued: 7-Jun-18
Model: Met-C2.1cde Date: 17-Nov-17 No.: RD0AF015b
0

SP5-760-019 Proxy User Password

SP5-760-020 Retry Interval
SP5-760-021 Retry Count
SP5-760-023 Next Update Time
SP5-760-024 Enter Normal Mode
SP5-711-100 Session Status Detail

6. PaaS Execution Return Code

SP No. Value Description Solution / Workaround

0 Initial / Succeeded -
1 Invalid Follow Switch to PaaS mode
2 Already registered -
SP5-760-012
3 Already unregistered -
For details, refer to SP5-760-013 in PaaS Error
4 Communication error
Code List.
9 Running Please wait a moment and check the status again.

7. PaaS Error Code List

SP
Value Description Solution / Workaround
No.
SP5-760-013
0 No error -
Confirm information such as the Contract ID,
Network information has not been
Authentication Key, PaaS Server Name, PaaS
1 set, or an invalid contract ID and
Server Port Number, etc…
authentication key were entered.
Confirm the PaaS Server Name and Proxy
Server.
DNS server does not resolve the host Check the firmware version and the network
2 environment.
name.
If this does not work, contact the network
administrator.
Confirm the PaaS Server Name/Port Number
and Proxy Server/Port Number.
3 PaaS Server is not connected.
If this does not work, contact the network
administrator.
Confirm the Proxy User Name and Password.
4 Proxy is not authenticated If this does not work, contact the network
administrator.
Confirm the cause with the PaaS Server
5 PaaS Server registration error
Escalate to the PaaS Server Supplier

7/8
 Technical Bulletin PAGE: 8/8
Reissued: 7-Jun-18
Model: Met-C2.1cde Date: 17-Nov-17 No.: RD0AF015b
0

Retry the procedure.

6 PaaS Server internal error If this does not work, confirm the cause with
PaaS Server
7 PaaS Server internal error Confirm the cause with the PaaS Server
8 PaaS Server parameter error Confirm the cause with the PaaS Server
Retry the procedure after maintenance has
9 PaaS Server under maintenance
finished.
Review the PaaS Server URL Path.
10 HTTP communication error (404)
Check PaaS Configuration.
Check the firmware version, the network
environment, and the PaaS Configuration.
11 HTTP communication error (500)
If this does not work, escalate to the PaaS
Server Supplier.
12 3G Error
Confirm the network settings such as the IP
address.
51 Connection timeout
Check the firmware version and the network
environment
52 3G Error
101 Unit number error Escalate to the Device Supplier
102 Device data collection error Escalate to the Device Supplier
PaaS Server response data
103 Escalate to the Device Supplier
conversion error
104 PaaS Server response error Escalate to the Device Supplier
110 Invalid HTTP header Escalate to the Device Supplier
111 Incorrect JSON structure Escalate to the Device Supplier
112 HTTP communication error (405) Escalate to the Device Supplier
113 HTTP communication error (411) Escalate to the Device Supplier
114 HTTP communication error (413) Escalate to the Device Supplier
115 HTTP communication error (414) Escalate to the Device Supplier
116 HTTP communication error (other) Escalate to the Device Supplier
255
System error Escalate to the Device Supplier
:

8. Technical Tips
- If communication fails, the PaaS update process will retry three more times at five
second intervals.
- If the PaaS update process fails on three consecutive days, the device will display the
banner message.
- If a PaaS communication update error occurs, the device will try to connect to the server
to update after being rebooted.
- If the device is rebooted, the banner message will not be displayed. The banner message
not being displayed doesn’t necessarily mean the communication update was successful.

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 Technical Bulletin PAGE: 1/9

Reissued: 19-Mar-18
Model: Met-C2.1cde Date: 28 -Nov-17 No.: RD0AF016a
RTB Reissue
The items in bold italics were corrected or added.
Subject:Part catalog correction: Guide plate for Prepared by: H.Kameda
PB3150/PB3160/PB3170/PB3230
From: Technical Support Sect., Product Marketing Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2 Tier 0.5

Parts catalog correction1

Affected model: D694 (Paper Feed Unit: PB3150)
Old P/N New P/N Description Q’ty Int
D1492721 D6942721 GUIDE PLATE: SWIVEL 1-1 X/O
Change: The shape of the guide plate was changed.
Reason: To further strengthen and prevent breaking of the guide plate.
Old New
D1492721 D6942721

Shape

1. Deleted stopper
2. Changed angle regulation
3. Strengthened part
 Technical Bulletin PAGE: 2/9

Reissued: 19-Mar-18
Model: Met-C2.1cde Date: 28 -Nov-17 No.: RD0AF016a

Angle
 Technical Bulletin PAGE: 3/9

Reissued: 19-Mar-18
Model: Met-C2.1cde Date: 28 -Nov-17 No.: RD0AF016a
Procedure:
1. Release the hook and remove the guide plate.

2. Attach the guide plate by sliding it toward the right hole.

3. Hook the guide plate.

 Technical Bulletin PAGE: 4/9

Reissued: 19-Mar-18
Model: Met-C2.1cde Date: 28 -Nov-17 No.: RD0AF016a
Parts catalog correction 2
Affected model: D693 (Paper Feed Unit: PB3160)

Old P/N New P/N Description Q’ty Int Int

D6932526 D6932581 GUIDE PLATE:SWIVEL:No.3 1-0 X/O X/O
D6931157 CUSHION:GUIDE:SWIVEL:UP 0-1 - -
PER
- GUIDE PLATE:SWIVEL:NO.3 0-1 - -
D6932725 D6932726 GUIDE 1-1 - O/O
PLATE:AUXILIARY:PAPER
FEED UNIT

Change: Added cushions and changed the shape of the guide plate.
Reason: To further strengthen and prevent breaking of the guide plate.

Important: Be sure to attach the above CUSHION when installing the paper guide plates.

Procedure for UPPER GUIDE PLATE ASSYS

1. Remove the upper guide plate.

2. Remove the auxiliary guide plate for the “lower paper guide:lower” (screws x1).
 Technical Bulletin PAGE: 5/9

Reissued: 19-Mar-18
Model: Met-C2.1cde Date: 28 -Nov-17 No.: RD0AF016a

3. Attach the cushion.

4. Attach the auxiliary guide plate for the lower guide plate (screw x1).

5. Attach the upper guide plate.

 Technical Bulletin PAGE: 6/9

Reissued: 19-Mar-18
Model: Met-C2.1cde Date: 28 -Nov-17 No.: RD0AF016a

Old P/N New P/N Description Q’ty Int

D6932526 D6932582 GUIDE PLATE:SWIVEL:No.3 1-0 X/O
D6931257 CUSHION:GUIDE:SWIVEL:LOWER 0-1 -
- GUIDE PLATE:SWIVEL:NO.3 0-1 -
Change: Added cushions and changed the shape of the guide plate.
Reason: To further strengthen and prevent breaking of the guide plate.

Important: Be sure to attach the above CUSHION when installing the paper guide plates.

Procedure for LOWER GUIDE PLATE ASSYS

1. Remove the lower guide plate.

2. Attach the cushion.

3. Attach the lower guide plate.

 Technical Bulletin PAGE: 7/9

Reissued: 19-Mar-18
Model: Met-C2.1cde Date: 28 -Nov-17 No.: RD0AF016a

Parts catalog correction 3

Affected model: D695 (LCIT: PB3230/PB3170)
Old P/N New P/N Description Q’ty Int
D6932526 D6952581 GUIDE PLATE:SWIVEL:No.3 1-0 X/O
- STOPPER:GUIDE 0-1 -
PLATE:SWIVEL:ASS'Y
- GUIDE PLATE:SWIVEL:ADHESION 0-1 -
Change: Added cushions and changed the shape of the guide plate.
Reason: To further strengthen and prevent breaking of the guide plate.

Important: Be sure to attach the above STOPPER, when installing the paper guide plates.

Procedure
1. Remove the guide plate.

2. Remove the double tape from the guide stopper.

 Technical Bulletin PAGE: 8/9

Reissued: 19-Mar-18
Model: Met-C2.1cde Date: 28 -Nov-17 No.: RD0AF016a

3. Attach the guide stopper.

4. Attach the guide stopper.

5. Attach the guide plate stopper.

6. Attach the guide stopper plate.

 Technical Bulletin PAGE: 9/9

Reissued: 19-Mar-18
Model: Met-C2.1cde Date: 28 -Nov-17 No.: RD0AF016a

7. Attach the guide plate.

 Technical Bulletin PAGE: 1/1
Model: MET-C2.1cde Date: 12-Dec-17 No.: RD0AF017
Subject: Troubleshooting SC204-00,Polygon Motor Error Prepared by: T.Kiyohara
From: 1st Tech Service Sect., MFP/P Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

SYMPTOM
SC204-00 (Polygon Motor: XSCRDY Signal Error) occurs.

CAUSE
A grounding failure occurs with the belt cleaning unit in the ITB unit or paper transfer roller
unit, either of which can generate electrical noise.

SOLUTION
1. Check the grounding of the belt cleaning unit on ITB unit.
2. Replace the belt cleaning unit.
Correct

3. Check the grounding of the paper transfer roller.

4. Replace the paper transfer roller.

Correct Correct
 Technical Bulletin PAGE: 1/10
Model: Met-C2.1ce(GSA) Date: 26-Jan-18 No.: RD0AF018
0

Subject: CC-CERTIFIED IN 2017 Machine Prepared by: T.Suzuki

From: 1st Tech Service Sect., MFP/P Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

This RTB describes the requirements for installing models in the MP C4504/C6004 (for NA
and GSA) series as a CC-CERTIFIED MACHINES compliant with IEEE Std 2600.2TM-
2009

Do the following eleven steps if you want to install the MP C4504/C6004 (for NA and GSA)
series models as a CC-CERTIFIED MACHINE compliant with IEEE Std 2600.2TM-2009.
Note: Machines in production are CC-certified beginning in January 2018.
Important: If you perform with accessing SP mode, the machine become the different
condition as when CC certification was attained.
1. Make sure the customer has received the English language Operating Instructions (O/I)
shown in the page 9-10.
Important:
・For installations in the EU market, make sure this is the Ricoh-genuine O/I.
・To ensure that the O/Is are Ricoh-genuine, make sure that the part numbers match
those listed in the table on page 9. Also make sure that the contents are Ricoh-
genuine and there is no suspicious point. (The P/N are normally printed on the back
cover).
・Tell the customer that those manuals evaluated for CC certification are
the manuals listed in The list of Operating Instructions (O/I).
・Tell the customer to see the Online Document Set 1 from the following URL:
https://support.ricoh.com/services/device/ccmanual/MPC4504/en/booklist/int/index_bo
ok.htm
・Tell the customer to see the Online Document Set 2 from the following URL:
https://support.ricoh.com/services/device/ccmanual/MPC4504/en/pdf/ReadThisFirst.ht
ml
・Tell the customer to see the Online Document Set 3 from the following URL:
https://support.ricoh.com/services/device/ccmanual/MPC4504/en/pdf/User.html
・Tell the customer to see the Online Document Set 4 from the following URL:
https://support.ricoh.com/services/device/ccmanual/MPC4504/en/pdf/DriverInstall.html
・Tell the customer to see the Online Document Set 5 from the following URL:
https://support.ricoh.com/services/device/ccmanual/MPC4504/en/pdf/Oss.html
・Tell the customer to download the Online Document Set 6 (the information about the
authentication based on the CC certification system) from the following URL:
https://support.ricoh.com/services/device/ccmanual/mp_c4504_c5504_c6004/en/dow
nload_admin.html
https://support.ricoh.com/services/device/ccmanual/mp_c4504_c5504_c6004/en/dow
nload_user.html
 Technical Bulletin PAGE: 2/10
Model: Met-C2.1ce(GSA) Date: 26-Jan-18 No.: RD0AF018
0

2. Tell the customer to read the “Notes for Administrators: Using This Machine in a
Network Environment Compliant with IEEE Std 2600.2TM-2009”.

See the following pages for Step 3 to Step 11.

 Technical Bulletin PAGE: 3/10
Model: Met-C2.1ce(GSA) Date: 26-Jan-18 No.: RD0AF018
0

3. Confirm that no suspicious parts or devices are attached to the peripheral.

By comparing the peripheral and the images in "2. Installation" and "Internal Options" in
"MP C3004 / C3504 / C4504 / C5504 / C6004 / C3004ex / C3504 ex / C4504 ex / C5504
ex / C6004 ex Machine Code: D238 / D239 / D240 / D241 / D242 / D0AC / D0AD / D0AE /
D0AF / D0AG Field Service Manual", confirm that no suspicious parts or devices are
attached to the USB, LAN, and SD Card Slot of the peripheral.

By comparing the ADF and the images in "4. Replacement and Adjustment" and "ADF" in
"MP C3004 / C3504 / C4504 / C5504 / C6004 / C3004ex / C3504 ex / C4504 ex / C5504
ex / C6004 ex Machine Code: D238 / D239 / D240 / D241 / D242 / D0AC / D0AD / D0AE /
D0AF / D0AG Field Service Manual", confirm that no suspicious parts or devices are
attached to the ADF cable.

4. Install Fax Option Type M20.

By comparing the fax unit and the images in "1. Installation", "Fax Option Type M20(D3BT-
01, -02, -03)", and "Accessory Check" in "Fax Option Type M19/M20 Machine Code:
D3BV/D3BT Field Service Manual", confirm that no suspicious parts or devices are
attached to the fax unit.

Install Fax Option Type M20.

For the detailed installation procedure, see "Fax Option Type M20(D3BT-01, -02, -03)" in
"1. Installation", Fax Option Type M19/M20 Machine Code: D3BV/D3BT Field Service
Manual.

5. Hide Administrator Password Change Screen

If the “Program/Change Administrator” screen is displayed at startup,
execute SP5-755-002 (Hide Administrator Password Change Scrn).

6. Setting "Smart Operation Panel mode" to "Secure boot"

In the SP5-748-101 (Op Type Action Setting), set "bit2: Smart Operation Panel mode"
to "1".

7. Setting "Web Service Access Ctrl:Rest WebService (Lower 4bits)" to "on"

In the SP5-848-025 (Web Service Access Ctrl:Rest WebService (Lower 4bits)),
set bit0 to "1".

8. Setting "On Board USB" to "0"

In the SP5-985-002 (On Board USB), set "On Board
USB" to "0".

9. Setting "Auto Update Setting" to "0"

In the SP5-886-111 (Auto Update Setting), set "Auto Update Setting" to "0".

10. Enabling the Encryption Settings

Enable the encryption settings described in service manual, and execute
[Format All Data].
Hand the customer the printout of the encryption key that is printed when enabling the
 Technical Bulletin PAGE: 4/10
Model: Met-C2.1ce(GSA) Date: 26-Jan-18 No.: RD0AF018
0

encryption settings.

11. Check firmware versions.

If the customer requests exactly the same condition as when CC certification was
attained, install the versions shown in the table below. If not, make sure that firmware
versions of the machine are the same as or later than the ones in the table.
● If the customer wants to install the machine in the same condition as when CC
Certification was first attained, install the exact versions shown in the table below.
● If the customer wants to install the machine as an equivalent of the condition as when
CC certification was first attained, install the versions shown in the table below or later.
If you are not sure which of these the customer prefers, confirm this with your Sales
department.
 Technical Bulletin PAGE: 5/10
Model: Met-C2.1ce(GSA) Date: 26-Jan-18 No.: RD0AF018
0

Firmware versions with which the MP C4504/C6004 (for NA and GSA) models first
achieved CC-CERTIFICATION:
 Technical Bulletin PAGE: 6/10
Model: Met-C2.1ce(GSA) Date: 26-Jan-18 No.: RD0AF018
0

Firmware Name: Version: Firmware

Number:
System/Copy 1.05 D0AF5550D
Network Support 15.65 D0AF5567E
Fax 02.00.00 D0AF5557A
RemoteFax 03.00.00 D0AF5558B
Scanner 01.03 D0AF5560C
Web Support 1.03 D0AF5561C
Web Uapl 1.00 D0AF5562
NetworkDocBox 1.03 D0AF5568C
animation 1.02 D0AF5564B
Printer 1.03 D0AF5570C
RPCS 3.18.30 D2425572B
Font EXP 1.00 D2415581
PCL 1.14 D2425573J
PCL Font 1.09 D2415586
IRIPS PS3 1.01 D0AF5573
IRIPS PDF 1.04 D0AF5575B
IRIPS Font 1.15 D0AF5577A
Java VM v12 std 12.55.02 D2415579R
Data Erase Onb * 1.05 D2625244
GWFCU3.8-11(WW) 09.00.00 D2425559K
PowerSaving Sys F.L3.06.2 D0AF5554A
M2a_System 1.25 D2411425B
M2a_BLEPlugin 2.12.00 D2411466
M2a_BluetoothSe 1.02 D2411465C
M2a_cspf 2.02.00 D1961430B
M2a_HelpService 1.00 D2411471
M2a_ICCdDisptch 2.12.06 D2411450C
M2a_iWnn 2.3.3 D1961403
M2a_iWnn_Hang 1.0.0 D1961406
M2a_iWnn_Hans 1.0.0 D1961404
M2a_iWnn_Hant 1.0.0 D1961405
M2a_LegacyUI 1.17 D2411427T
M2a_MeidaPrtScn 1.19 D2411447S
M2a_NFCPlugin 2.12.00 D2411452
M2a_PrinterInfo 1.13 D2411458P
M2a_PrinterSJob 1.74 D2411446Q
M2a_ProgramInfo 1.18 D2411438D
M2a_QRCode_SDC 2.1.2 D2411453F
M2a_QuickCdAuth 2.12.04 D2411468A
M2a_RemAssist 1.0.5 D2411470A
M2a_RemSptSvc 1.0.1 D1961459A
M2a_SimpleCopy 1.20 D2411443S
M2a_SimpleFAX 1.15 D2411445Q
 Technical Bulletin PAGE: 7/10
Model: Met-C2.1ce(GSA) Date: 26-Jan-18 No.: RD0AF018
0

Firmware Name: Version: Firmware

Number:
M2a_SimpleScan 1.15 D2411444R
M2a_SmartCopy 1.24 D2411454W
M2a_SmartFAX 1.21 D2411457S
M2a_SmartScan 1.16 D2411456S
M2a_USBCdPlugin 2.12.00 D2411459
M2a_WEcoInfo 1.06 D2411437F
M2a_WFaxInfo 1.03 D2411435E
M2a_WLanguage 1.09 D2411431J
M2a_WStopKey 1.01 D2411436B
M2a_WTonner 1.05 D2411434G
M2a_zoo 1.05.01 D2411467J
Engine 1.10:04 D0AG5503A
ADF 01.040:06 D3B05550F

* If the Data Erase Onb version is not the same as shown in the table, contact your
supervisor. (This version is never upgraded).

Ic Key and Ic Ctlr versions with which the MP C4504/C6004 (for NA and GSA) models first
achieved CC-CERTIFICATION:

Hardware: Version:
Ic Ctlr 03
Ic Key 01020d0c

If the Ic Key and Ic Ctlr versions are not the same as shown in the table, contact your
supervisor. (This version is never upgraded).
These versions can be confirmed from the operation panel.
 Technical Bulletin PAGE: 8/10
Model: Met-C2.1ce(GSA) Date: 26-Jan-18 No.: RD0AF018
0

MultiLink-Panel
Firmware Name: Version: Firmware
Number:
Firmware 1.25 D2411425B
Keymicon 6.12 D2411423A
Application Site 1.05.01 D2411467J
Bluetooth Authentication 2.12.00 D2411466
Plugin
BluetoothService 1.02 D2411465C
Change Langs. Widget 1.09 D2411431J
Copy 1.24 D2411454W
CSPF 2.02.00 D1961430B
Eco-friendly Widget 1.06 D2411437F
Fax 1.21 D2411457S
Fax RX File Widget 1.03 D2411435E
ICCardDispatcher 2.12.06 D2411450C
iWnn IME 2.3.3 D1961403
iWnn IME 1.0.0 D1961404
Chinese(Simplified) Pack
iWnn IME 1.0.0 D1961405
Chinese(Traditional) Pack
iWnn IME Korean Pack 1.0.0 D1961406
LegacyUI type-1 1.17 D2411427T
LegacyUIData 1.02 D0AF5564B
Print/Scan(Memory 1.19 D2411447S
Storage Device)
Printer 1.13 D2411458P
ProgramInfoService 1.18 D2411438D
Proximity Card Reader 2.12.00 D2411459
Support Plugin
Quick Card Authentication 2.12.04 D2411468A
Config.
Quick Copy 1.20 D2411443S
Quick Fax 1.15 D2411445Q
Quick Print Release 1.74 D2411446Q
Quick Scanner 1.15 D2411444R
RemoteConnect Support 1.0.5 D2411470A
RemoteSupportService 1.0.1 D1961459A
Scanner 1.16 D2411456S
Smart Device Connector 2.1.2 D2411453F
Standard IC Card Plugin 2.12.00 D2411452
Stop Widget 1.01 D2411436B
Supply Info Widget 1.05 D2411434G
Support Settings 1.00 D2411471
 Technical Bulletin PAGE: 9/10
Model: Met-C2.1ce(GSA) Date: 26-Jan-18 No.: RD0AF018
0

The list of Operating Instructions (O/I)

<For NA and GSA*>
*GSA: General Services Administration.
Paper Documents
・D0AF-7014A Notes for Users
・D219-7074 Notes for Using This Machine Safely
・D219-7454 For Users of This Product
・D219-7458A Notes to Users in the United States of America
・D219-7461A Note to users in Canada
・D241-7085 Notes for Users
・D241-7238 SOFTWARE LICENSE AGREEMENT
・D256-8996A Note to users
・D259-7522 Start Guide
・D259-7532 Notes for Application Site Users

Online Document Set 1

・D0AF-7468 About This Machine
・D0AF-7469 Copy/ Document Server
・D0AF-7470 Fax
・D0AF-7471 Print
・D0AF-7472 Scan
・D0AF-7473 Troubleshooting
・D0AF-7474 Connecting the Machine/ System Settings
・D0AF-7475 PostScript 3
・D0AF-7476 Security Guide
・D0AF-7477 Extended Feature Settings

Online Document Set 2

・D0AF-7478 Read This First

Online Document Set 3

・D0AF-7465 User Guide

Online Document Set 4

・D0AF-7466 Operating Instructions
Driver Installation Guide

Online Document Set 5

・D0AF-7452 About Open Source Software License

Online Document Set 6

・D146-7587 Notes on Security Functions
・D0AF-7487 Notes for Administrators:
 Technical Bulletin PAGE: 10/10
Model: Met-C2.1ce(GSA) Date: 26-Jan-18 No.: RD0AF018
0

Using This Machine in a Network Environment

Compliant with IEEE Std 2600.2TM-2009
 Technical Bulletin PAGE: 1/5
Model: MET-C2abcdeyz/C2.1abcdeyz Date: 4-Jun-18 No.: RD239081

Subject: Installation Procedure of Enhanced Security HDD Prepared by: H.Kameda

From: Technical Support Sect., Product Marketing Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2 Tier 0.5

Service Manual Correction:

The descriptions in bold italic have been added:

Installation Procedure

 When installing this option, turn OFF the main power and unplug the power cord from the wall
socket. If installing without turning OFF the main power, an electric shock or a malfunction may
occur.

 Before replacing the HDD, copy the address book data to an SD card with
SP5846-051 if possible.
 If the customer is using the Data Overwrite Security, the Data Encryption
feature or OCR Scanned PDF, these applications must be installed again.

1. Remove the rear cover [A].

2. Remove the controller box cover [A].

Red Circle: Remove / Blue Circle: Loosen
 Technical Bulletin PAGE: 2/5
Model: MET-C2abcdeyz/C2.1abcdeyz Date: 4-Jun-18 No.: RD239081

3. Remove the standard HDD [A] installed on the machine.

4. Separate the standard HDD from the bracket.

5. Disconnect the cables from the standard HDD. ( × 2)

 Technical Bulletin PAGE: 3/5
Model: MET-C2abcdeyz/C2.1abcdeyz Date: 4-Jun-18 No.: RD239081

6. Remove the enhanced security HDD from its protective pack.

7. Connect the two cables to the enhanced security HDD. ( × 2)

8. Fasten the HDD to the bracket. ( × 4)

9. Install the HDD bracket in the controller box.
10. Reassemble the machine.
 Technical Bulletin PAGE: 4/5
Model: MET-C2abcdeyz/C2.1abcdeyz Date: 4-Jun-18 No.: RD239081
After Installing the HDD
1. Connect the power cord and turn the machine on. A message prompts you to format the
hard disk.

2. Touch [Format].

3. Wait for the machine to finish formatting the hard disk.

 Do not touch the power switch while the hard disk format is in progress. Wait for the
machine to tell you that the formatting is finished.

4. Turn the main power OFF and back ON again after the message tells you formatting is
finished.
5. Enter the SP mode.
6. Do SP5-846-040 to copy the address book to the hard disk from the controller board.
7. Do SP5-846-041 to let the user get access to the address book.
6. Do SP5-846-052, to copy the address book from the SD card to the HDD.
7. Turn the main power OFF and back ON again.
8. Ask an administrator to register an HDD authentication code in the machine.

 If the HDD Authentication Code is not registered, the function of the enhanced security
HDD is not activated.
SP descriptions

SP5-846- UCS Setting: Addr Book Migration(USB->HDD)

 Technical Bulletin PAGE: 5/5
Model: MET-C2abcdeyz/C2.1abcdeyz Date: 4-Jun-18 No.: RD239081
040 Copies the address book to the hard disk from the controller board.
[Execute]

UCS Setting: Fill Addr Acl Info

This SP must be executed immediately after installation of an HDD unit

in a basic machine that previously had no HDD. The first time the
machine is powered on with the new HDD installed, the system
SP5-846- automatically takes the address book from the NVRAM and writes it onto
041 the new HDD. However, the new address book on the HDD can be
accessed only by the system administrator at this stage. Executing this
SP by the service technician immediately after power on grants full
address book access to all users.
[Execute]

SP5-846- UCS Setting: Restore All Addr Book

052 Downloads all directory information from the SD card.
 Technical Bulletin PAGE: 1/2
Model:MET-C2abcdeyz/C2.1abcdeyz Date: 1-Jun-18 No.: RD239082

Subject: FSM correction - SC312 Prepared by: H.Kameda

From: Technical Support Sect., Product Marketing Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2 Tier 0.5

Service Manual Revision.

The descriptions in bold and italic were added.

Service Call 312-396

SC300 (Engine: Charge, Development)

SC No. Type Error Name/Error Condition/Major Cause/Solution

SC312- D
Charge Roller HVP_CB Output Error (K)
01

SC312- D
Charge Roller HVP_CB Output Error (C)
02

SC312- D
Charge Roller HVP_CB Output Error (M)
03

SC312- D
Charge Roller HVP_CB Output Error (Y)
04

Charging AC is set to ON at the standard speed, and the FB voltage

of the charging AC of each color is monitored for 200 ms at 20ms
intervals (10 times) after 80ms of charge AC_ON, and below 0.3V is
detected continuously for 200ms (10 times), the SC of the
corresponding color lights up, and machine operation is suspended.

 High voltage harness defective or shorted.

 PCU setting fault or damage
 HVP_CB fault
 Connector disconnected
 Harness broken
 IOB defective
 Technical Bulletin PAGE: 2/2
Model:MET-C2abcdeyz/C2.1abcdeyz Date: 1-Jun-18 No.: RD239082
SC No. Type Error Name/Error Condition/Major Cause/Solution

Check if the SC occurs by turning the power OFF then ON. If the SC occurs again, do
the following steps. Check if the SC reoccurs by cycling the power after each step.
1. Check the PCU for the following points and recover or replace the PCU if there are
any defects.
 Checking contaminants on the Charge Roller terminal [A]
 Checking damage or deformation of the Charge Roller terminal [A]
 Checking continuity to the Charge Roller terminal core bar [B]

2. Check if all connectors related to PCDU are connected securely. Replace the
connectors if they are disconnected, or loose.
3. Recover or replace the parts of the main machine if there are any defects after
checking the following points.
 Checking contaminants on the charged power supplying plate [C]
 Checking damage or deformation of the charged power supplying plate [C]
 Checking continuity between the Charge Roller terminal core bar and the HVP
(CB)

4. Replace the HVP (CB).

5. If SC occurs again, replace the BCU.
5. If SC occurs again, replace the IOB
 Technical Bulletin PAGE: 1/1
Model: Met-C2abcdeyz Date: 30-Aug-18 No.: RD239083

Subject: DO NOT install FAX v11.00.00 Prepared by: T. Kiyohara

From: Field Quality Management Group1, FQM Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other (Firmeware) Tier 2

IMPORTANT Notice about FAX Firmware v11.00.00

 DO NOT install the following “FAX” firmware on machines in the field.

Note: These versions are no longer released/available.

Firmware version P/N Model

FAX 11.00.00 D2395557P Met-C2 abyz
FAX 11.00.00 D2425557P Met-C2cde

 This is because with this version, the following functions cannot be used after update.
- User tool > Machines Feature > System Settings
- User tool > Machines Feature > FAX setting or other application settings
- SP mode
- FAX application
- FAX (Legacy) application
 This symptom occurs under the following conditions:
[EU]
After update, the above symptom occurs at power on.
[NA, AP, CN]
After only an update, the above symptom does not occur at power on. When a Fax
is sent via Air Print after update, this symptom occurs.

 This occurs because the correct items under the previous version were not included
in ver. 11.00.00.

 To avoid this, install FAX firmware v10.00.00 or older. The countermeasure firmware
will be released at a later date (ETA: TBD)
 Technical Bulletin PAGE: 1/1
Model: MET-C2abcdeyz/C2.1abcdeyz Date: 25-Sep-18 No.: RD239084

Subject: The message “Fusing Belt unit must be replaced Prepared by: T. Kiyohara
now.” before the target yield
From: 1st Tech Service Sect., MFP/P Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

SYMPTOM
The message “Fusing Belt unit must be replaced now.” is displayed before the target yield.

Affected models: Met-C2abcdeyz/Met-C2.1abcdeyz

(D238/D239/D240/D241/D242/D243/D244/D0AD/D0AH/D0AL)

Occurrence situation:
1. The application displayed when the home key is pressed is set.
2. Individual Authentication (User Authentication) is enabled.
3. Copy is selected as the priority application.
4. The fusing unit off mode (energy saving) has been set.

CAUSE
Cheetah System firmware bug.

SOLUTION
Update to the following version or later of Cheetah System.
Firmware version P/N
Cheetah System 1.29 D2411425H
 Technical Bulletin PAGE: 1/1
Model: MET-C2abcdeyz/C2.1abcdeyz Date: 3-Oct-18 No.: RD239085

Subject: Unable to disable Service Mode Lock when PM or Prepared by: T. Kiyohara
JAM state
From: 1st Tech Service Sect., MFP/P Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

SYMPTOM
It is not possible to disable the Service Mode Lock when the device is displaying a JAM
alert or PM message.

CAUSE
This is specification.

SOLUTION
Set User Administrator Authentication and Machine Administrator Authentication to
“OFF”.

Note: This will disable the prohibition to SP mode access.

 Technical Bulletin PAGE: 1/1
Model: Met-C2abcdeyz/ C2.1abcdeyz Date: 29-Oct-18 No.: RD239086

Subject: DO NOT install Package_ALL v18.01 for Met- Prepared by: T. Kiyohara
C2 and package_ALL v8.01 for Met-C2.1. Error E228 at
installing Package ALL.
From: Field Quality Management Group1, FQM Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other (Firmeware) Tier 2

IMPORTANT Notice about “Package_ALL” Firmware

v18.01 (Met-C2), v8.01 (Met-C2.1)

 When installing below firmware via SFU , SD Card, DMNX or SLNX:

Model Firmware version P/N
Met-C2 abyz Package All 18.01 D2395509C
Met-C2 cde Package All 18.01 D2425509C
Met-c2.1 abyz Package All 8.01 D0AD5533K
Met-C2.1cde Package All 8.01 D0AF5533K

Affected models:
MET-C2abcdeyz (D238/D239/D240/D241/D242/D243/D244)
Met-C2.1abcdeyz (D0AC/D0AD/D0AE/D0AF/D0AG/D0AH/D0AJ)

 The following symptom occurs during the firmware update, if the Cheetah system is
v1.26 or older.

Symptom: E228 occurs, when a machine is upgraded the package firmware by SD card, SFU,
DMNX or SMNX.

Cause: The version information of Cheetah System is unintentionally deleted, when updating
the application "ICCardDispatcher" included in the cheetah system.
Note: When a machine is upgraded through @Remote RFU/ARFU, the E228 error will be
recovered by retrying automatically and then be successfully updated.

 Solution: When E228 occurs, turn the main power switch off and on.
Note: leave the SD card insert the slot during the power cycle.
 Important: When SLNX or DMNX is used for Remote Firmware Update, it is not
possible to recover the device automatically. It is necessary to apply the
Package_ALL again via command FTP or SD Card.”

Next Package firmware this problem will be solved.

 Technical Bulletin PAGE: 1/1
Model: MET-C2abcdeyz Date: 21/Jan/19 No.: RD239091

Subject: Added explanation on SP2907 Prepared by: H.Kameda

From: Technical Support Sect., Service Strategy Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2 Tier 0.5

Please add the following explanation on SP2907 to your field service manual.
 Technical Bulletin PAGE: 1/2
Model: Met-C2abcdeyz/ C2.1abcdeyz Date: 29-Jan-19 No.: RD239092

Subject: Error 235 at installing Package firmware V20.05 Prepared by: T. Kiyohara
(Met-C2), v10.05 (Met-C2.1)
From: Field Quality Management Group1, FQM Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other (Firmeware) Tier 2

SYMPTOM
E235 occurs when the following “Package_ALL” package firmware is installed.

Affected model: Affected F/W:

Met-C2 abcdeyz (D238/D239/D240/D241/D242/D243/D244) V20.05
Met-C2.1 abcdeyz (D0AC/D0AD/D0AE/D0AF/D0AG/D0AH/D0AJ) V10.05

CAUSE
The Remote Connect (0.1 customized) has installed.
Note: These versions were provided in 2015 for trials only on the Camel-R.

SOLUTION
Do the following if E235 occurs.

1. Update the "Package ALL" firmware to v18.00 (Met-C2) or v8.00 (Met-C2.1).

Note: These versions do not include Remote Connect Support.

2. Delete the following firmware (which contain Remote connect support (0.1
customized)):
M2a_RemSptSvc (0.1 customized: trial version)
M2a_RemAssist (v1.00.10 or v1.00.12: trial version)

3. Install the latest version of Remote Connect Support or install “Package_ALL v20.05”
for Met-C2 and “Package_ALL v10.05“ for Met-C2.1.
Note: These include the latest version of Remote Connect Support.

NOTE: If you are sure that the trial version (0.1 customized) was not install on the
affected machine, you can install “Package_ALL v20.05” (Met-C2 abyz/cde)
and “Package_ALL v10.05” (Met-C2.1 abyz/cde).

How to confirm the version for Remote Connect Support:

Operation Panel SP mode > Screen Device Setting information >Software Version List
 Technical Bulletin PAGE: 2/2
Model: Met-C2abcdeyz/ C2.1abcdeyz Date: 29-Jan-19 No.: RD239092

0.1customised
 Technical Bulletin PAGE: 1/2
Model: Metis-C2abyz/C2.1 abyz Date: 29-Jan-19 No.: RD239093

１Subject: The toner Hopper are broken. (Early toner Prepared by: T.Kiyohara
end, White line, Noise occur)
From: MFP section, OPOS Product Quality managemt Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2
SYMPTOM
The toner hoppers break, triggering early Toner End, white lines, and/or noise.

Affected models:
Bk,C,M,Y for Metis-C2.1yz,
C,M,Y for Metis-C2.1ab

Note: This problem only occurs on development units from the above models produced
from Oct. to Dec. 2017.

How to read the lot number of the development unit:

First 3 digits: Factory line number
4th digit: Color
5th digit: Production year
6th digit: Production month
7th to 11th: Production number

Ex: June 2016 production.

 Technical Bulletin PAGE: 2/2
Model: Metis-C2abyz/C2.1 abyz Date: 29-Jan-19 No.: RD239093

CAUSE:
There are burs on the bearing on the rear side of the developing unit, causing frictional
heat between the bearings and transport screw in the development unit when high-duty
print jobs are performed. As a result, the toner of the developing unit hardens and the
toner cannot be transferred, causing a development lock.

SOLUTION
Replace the hopper and development unit at the same time.

P/N Description Q’ty

D2443020 DEVELOPMENT UNIT K 1-1
D2443021 DEVELOPMENT UNIT C 1-1
D2443022 DEVELOPMENT UNIT M 1-1
D2443023 DEVELOPMENT UNIT Y 1-1
 Technical Bulletin PAGE: 1/4

Reissued：25-Jun-19
Model: Metis-C2abcdeyz/C2.1abcdeyz Date: 10-Mar-19 No.: RD239094b
Reissue
The items in bold italics were corrected or added.
Subject: Jam 63 (SPDF DF3120/ DF3100/3080) Prepared by: T.Kiyohara
From: Oversea Field Sect., OPOS Product Quality Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

SYMPTOM
A paper non-feed (multi-feed and/or Jam 63) occurs.

Affected models:
MET-C2.1abcdeyz (D0AC/D0AD/D0AE/D0AF/D0AG/D0AH/D0AJ)
MET-C2abcdeyz (D238/D239/D240/D241/D242/D243/D244)
COR-C1.5cdefgh (D284/D285/D286/D287/D288/D289)

CAUSE
Paper dust and toner attaches to the reverse roller. If the attraction strength between
sheets of paper is too large, the ability of the paper to separate is decreased.

SOLUTION
If the symptom occurs, do the following:

1. Update the SPDF firmware to the following version.

Note: This will suppress the slight rotation of the reverse roller that is generated when the
paper feed motor is stopped.

No Model Firmware P/N

1 SPDF DF3100 ADF_SINAI-E Ver.01.050:061.34 D3B05550G

2. If this does not solve the issue, replace the separation pad with the following one,
which has been customized specifically for this symptom.

See PROCEDURE below.

IMPORTANT: Only install this part if the firmware upgrade does not work. This is
because there are side effects with this part (explained below).
 Technical Bulletin PAGE: 2/4

Reissued：25-Jun-19
Model: Metis-C2abcdeyz/C2.1abcdeyz Date: 10-Mar-19 No.: RD239094b

No Part Name P/N QTY

1 PAD:SEPARATION:ASSIST +3 D6839102 1

Note:
 The P/N will be announced once it is available.
 As a side effect with this separation pad, the leading edge of some paper types
may crease when touching the pad, as shown in the photo below.
 Because of this, this pad is only used in cases in which the firmware upgrade is
ineffective (It is not installed on machines in mass-production).
 Technical Bulletin PAGE: 3/4

Reissued：25-Jun-19
Model: Metis-C2abcdeyz/C2.1abcdeyz Date: 10-Mar-19 No.: RD239094b
PROCEDURE
1. Remove the separate unit.

2. Remove the cover and reverse roller.

3. Remove the paper feed guide plate.

 Technical Bulletin PAGE: 4/4

Reissued：25-Jun-19
Model: Metis-C2abcdeyz/C2.1abcdeyz Date: 10-Mar-19 No.: RD239094b

4. Remove the separation pad cover.

5. Replace the separation pad.

 Technical Bulletin PAGE: 1/1
Model: MET-C2abcdeyz/C2.1abcd Date: 31-Jul-18 No.: RD0AD020

Subject: FSM correction: Remote Fax Prepared by: H.Kameda

From: Technical Support Sect., Product Marketing Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2 Tier 0.5

Service Manual Correction:

The descriptions in bold italic have been added:
1. Installation > Fax Connection Unit > Installation Procedure

Installation Procedure
This unit allows a machine without the fax unit installed (client machine) to send and receive faxes via a
machine with the fax unit installed (remote machine).
Requirements
 Up to six machines can be registered as the client machines.
 Machines that already have a fax unit installed cannot be used as client machines.
 Only one machine can be registered as the remote machine.
 Firmware for this unit: “aics” (software number: D1655759 for Type M3/ D1665759 for Type
M4)
 Remote Fax transmission is possible using a G3 line.
 The Remote Fax function does not support User Code Authentication. Disable the User Code
Authentication on the remote machine.
 If using user authentication, select the same authentication method between the main-
machine and the sub-machine.

 Use this function to check the contents of a file that is stored in memory and not yet sent. Also,
use this function to cancel a transmission from the client machine.
 Technical Bulletin PAGE: 1/17
Model: Metis-C2.1 abcde/P2ce Date: 25-Jan-19 No.: RD0AD021
Subject: Duplex unit cannot be close due to the broken Prepared by: T.Kiyohara
grip
From: MFP section, OPOS Product Quality managemt Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

SYMPTOM
The duplex unit cannot be closed.

Affected models: Met-C2.1 abcde (D0AC/D0AD/D0AE/D0AF/D0AG),

Met-P2ce(M0AJ/M0AL).

Affected production: May to Aug. 2018

CAUSE:
Lubricant contacts the shaft for the grip of the duplex unit, causing a chemical crack. At a
result, the hook for the grip breaks and the spring detaches.

Solution
Replace the duplex unit grip.
 Technical Bulletin PAGE: 2/17
Model: Metis-C2.1 abcde/P2ce Date: 25-Jan-19 No.: RD0AD021
See PROCEDURE below.

P/N Description Q’ty Int

D1494655 GRIP:DUPLEX UNIT 1-1 O/O

PROCEDURE

1. Open the duplex unit [A].

2. Remove the snap fit.

3. Remove [A].

4. Remove [A].
 Technical Bulletin PAGE: 3/17
Model: Metis-C2.1 abcde/P2ce Date: 25-Jan-19 No.: RD0AD021

5. Remove [A].

6. Open the cover all the way (until horizontal).

 Technical Bulletin PAGE: 4/17
Model: Metis-C2.1 abcde/P2ce Date: 25-Jan-19 No.: RD0AD021

7. Remove [A] and [B].

 Technical Bulletin PAGE: 5/17
Model: Metis-C2.1 abcde/P2ce Date: 25-Jan-19 No.: RD0AD021

8. Remove [A], [B], and [D].

9. Lift [A].

10. Press [A] to remove the nail.

 Technical Bulletin PAGE: 6/17
Model: Metis-C2.1 abcde/P2ce Date: 25-Jan-19 No.: RD0AD021
11. Press [A] and tilt [B] to remove [A], [C], and [D], and then place [B] as shown.

12. Remove [A].

13. Remove [A].

 Technical Bulletin PAGE: 7/17
Model: Metis-C2.1 abcde/P2ce Date: 25-Jan-19 No.: RD0AD021
14. Remove [A].

15. Remove the left and right lug bosses for [A]
16. Remove [A].
17. Open [B].
18. Place [A] on protective material.
 Technical Bulletin PAGE: 8/17
Model: Metis-C2.1 abcde/P2ce Date: 25-Jan-19 No.: RD0AD021
19. Remove [A].

20. Remove [A].

21. Pull out [B] and remove from [A].

 Technical Bulletin PAGE: 9/17
Model: Metis-C2.1 abcde/P2ce Date: 25-Jan-19 No.: RD0AD021
22. Remove [A].

23. Put out [B] from [A].

 Technical Bulletin PAGE: 10/17
Model: Metis-C2.1 abcde/P2ce Date: 25-Jan-19 No.: RD0AD021
24. Replace the grip.

25. Attach [A].

26. Insert [A] into [1].

27. Attach [1].

 Technical Bulletin PAGE: 11/17
Model: Metis-C2.1 abcde/P2ce Date: 25-Jan-19 No.: RD0AD021
28. Attach [A].

29. Attach [1].

30. Attach [A].

 Technical Bulletin PAGE: 12/17
Model: Metis-C2.1 abcde/P2ce Date: 25-Jan-19 No.: RD0AD021
31. Remove [A] from the protective material.
32. Put the lift and right lug bosses for [A] together and then attach [A].

33. Check the bosses [A].

 Technical Bulletin PAGE: 13/17
Model: Metis-C2.1 abcde/P2ce Date: 25-Jan-19 No.: RD0AD021
34. Attach [A].

35. Attach [A].

36. Attach [A].

 Technical Bulletin PAGE: 14/17
Model: Metis-C2.1 abcde/P2ce Date: 25-Jan-19 No.: RD0AD021
37. Tilt [A] to attach [B],[C],[D] in order.

38. Secure and attach [A].

39. Check the attachment condition of [A] (3 places) and [B] (2 places).
 Technical Bulletin PAGE: 15/17
Model: Metis-C2.1 abcde/P2ce Date: 25-Jan-19 No.: RD0AD021
40. Lift [A] and attach [B].
41. Attach [C] and [D].

42. Tighten [A] (M3x8 hexagonal screw x 3).

-Turn the screw groove counterclockwise.
-Tighten screws from 1 to 3, in order.
43. Tighten [B] (M3x6 hexagonal screw).
44. Check the attachment condition of [C] (lug boss; 2 places).
 Technical Bulletin PAGE: 16/17
Model: Metis-C2.1 abcde/P2ce Date: 25-Jan-19 No.: RD0AD021
45. Raise [A].

46. Attach [A].

47. Attach [A].

48. Attach [A].

 Technical Bulletin PAGE: 17/17
Model: Metis-C2.1 abcde/P2ce Date: 25-Jan-19 No.: RD0AD021
49. Attach [A].

50. Close [A].

 Technical Bulletin PAGE: 1/3
Model: Metis-C2abcde/C2.1 abcde/P2cde Date: 4-Apr-19 No.: RD239095
Subject: The developer leakage at the center Prepared by: T.Kiyohara
From: MFP section, OPOS Product Quality managemt Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2
SYMPTOM
Developer drops onto the center area of the image when printing onto thick paper in
half-speed mode.

Affected models:
Met-C2/C2.1 ab (Bk)
Met-C2/C2.1 cde (Bk, C, M, Y)
Met-P2ce (Bk, C, M, Y)

Note: This problem only occurs on development units on the above models which
utilize an automatic winding system.

CAUSE
The upper cover of the development unit deforms, and combined with the compressive
force of the filter, this causes the gap between the cover and development roller to narrow.
As a result, when making continuous prints in half-speed mode, the developer in the
central area of the unit cannot be fully retrieved (the amount scooped in this mode is
larger), and then leaks out.

SOLUTION
The following sheet was added to the development unit to secure the proper gap between
the upper cover and development roller.
 Technical Bulletin PAGE: 2/3
Model: Metis-C2abcde/C2.1 abcde/P2cde Date: 4-Apr-19 No.: RD239095
P/N Description Q’ty
M0AJ3138 SHEET:PROTECT:COVER:DEVELOPMENT 1-1

Mylar
 Technical Bulletin PAGE: 3/3
Model: Metis-C2abcde/C2.1 abcde/P2cde Date: 4-Apr-19 No.: RD239095
PROCEDURE
1. Remove the hooks (X5) and the filter cover.

2. Lift the preset seat shaft.

3. Insert the Mylar into the slit of the upper cover.

Slit

6. Attach the filter cover.

 Technical Bulletin PAGE: 1/2
Model: Met-C2abcdeyz/C2.1abcdeyz Date: 23-Apr-19 No.: RD239096

Subject: FSM correction: Replacement of SOP Prepared by: T. Kiyohara

From: Oversea Field Sect., OP/OS Product Quality Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other (Firmeware) Tier 2

Service Manual Correction:

The descriptions in bold italics have been added/changed.

1. Replacement and Adjustment > Smart Operation panel >

Operation panel unit

Operation Panel Unit

By factory default, switches No.3 and No.7 of the DIP switch [A] on the micro computer
board are set to ON. When installing the operation panel unit, make sure that the DIP
switch setting is correct for the MFP on which you are installing the panel.

IMPORTANT: Note the DIP switch settings for the old operation panel unit before
replacing it, and then apply the same settings to the new Smart
Operation Panel. These settings are common to all MFP models.
 Technical Bulletin PAGE: 2/2
Model: Met-C2abcdeyz/C2.1abcdeyz Date: 23-Apr-19 No.: RD239096

Affected models:
Brz-MF1/Ch-C2/Ch-C2Pro/Cor-C1.5/Cor-P1.5/Gim-MF1.5dM/Gr-C2_ch/Gri-C3/Lef-
C1b/MT-C6/Met-C2.1abyz/Met-C2.1cde/Met-C2abyz/Met-C2cde/Met-P2
 Technical Bulletin PAGE: 1/5

Reissued: 28-Jun-19
Model: Met-C1abcdekyz, Met-C2abcdeyz, Met- Date: 27-Jun-19 No.: RD147178b
C2.1abcdeyz, Met-MF3abcdeyz, Met-P2, Mimir-C2.1

Reissue
The items in bold italics were corrected or added.
Subject: Parts Catalog Correction: Parts Integration of Manual Prepared by: Takahiro Tada
Feed and Duplex unit
From: 1st Tech. Support Sec. Service Support Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

Parts catalog correction

The part numbers for the models below have been changed due to utilizing the same
Manual Feed and Duplex Unit.

Affected models are as follows:

<Group A>:
Product Model Product Model Product Model Product Model
Code name Code name Code name Code name
D146 C3003 D147 C3503 D148 C4503 D149 C5503
D150 C6003 D176 C2003 D177 C2503 D237 C2011

<Group B>
Product Model Product Model Product Model Product Model
Code name Code name Code name Code name
D238 C3004 D239 C3504 D240 C4504 D241 C5504
D242 C6004 D243 C2004 D244 C2504 D0AC C3004
D0AD C3504 D0AE C4504 D0AF C5504 D0AG C6004
D0AH C2004 D0AJ C2504 M0AJ C840 M0AL C842

<Group C>
Product Model Product Model Product Model Product Model
Code name Code name Code name Code name
D0BL IM C3000 D0BM IM C3500 D0BN IM D0BP IM
C4500 C5500
D0BQ IM C6000 D0BJ IM C2000 D0BK IM
C2500

<Group D>
Product Model
Code name
D0BH C501
 Technical Bulletin PAGE: 2/5
Model: Met-C1abcdekyz, Met-C2abcdeyz, Met- Date: No.:
C2.1abcdeyz, Met-MF3abcdeyz, Mimir-C2.1
 Technical Bulletin PAGE: 3/5
Model: Met-C1abcdekyz, Met-C2abcdeyz, Met- Date: No.:
C2.1abcdeyz, Met-MF3abcdeyz, Mimir-C2.1

Change 1: Manual Feed Unit part number has been changed to make the new parts
compatible with the mentioned models.

<Group B>: Some of the parts in Manual Feed Unit have been changed (Please refer to
Change 2-5).

Old P/N New P/N Description Int Q’ty Note

<Group B>
M0BW2601 D0BQ2600 MANUAL FEED UNIT:ASS'Y X/O 1 A
- D2412661*1 HARNESS:MANUAL - 0->1 A
FEED:CONNECTING
*1: This harness is originally used in <Group B>.

<Group C>: The harness has been removed from Manual Feed Unit (D0BQ2601).

Old P/N New P/N Description Int Q’ty Note

<Group C>
D0BQ2601 D0BQ2600 MANUAL FEED UNIT:ASS'Y O/O 1 A
- D0BQ2673*1 HARNESS:MANUAL - 0->1 A
FEED:CONNECTING
*1: This harness is originally used in <Group C>.

Change 2: The material and the color of the pickup arm has been changed and the seat
of the pickup arm also removed.

Old P/N New P/N Description Int Q’ty Note

<Group B>
D2022617 D0BQ2623 ARM:PICKUP:MANUAL FEED X/O 1 B
D2022618 - SHEET:PICKUP - 1->0 B
 Technical Bulletin PAGE: 4/5
Model: Met-C1abcdekyz, Met-C2abcdeyz, Met- Date: No.:
C2.1abcdeyz, Met-MF3abcdeyz, Mimir-C2.1
Change 3: The shape of the brackets and bearings, length of the roller shaft, and the
gear position has changed. Also e-rings added.
Old P/N New P/N Description Int Q’ty Note
<Group B>
08050104 08050104 RETAINING RINGS-E:SILENCER:DIA4 - 2->3 C
D1494770 D0BQ2608 SHAFT:SEPARATOR:DRIVEN:ASS'Y X/X 1 C
M0BW2615 D0BQ2615 GUIDE PLATE:SEPARATOR:ASS'Y X/X 1 C
D1492619 D0BQ2619 SHAFT:SEPARATOR:DRIVE:ASS'Y X/X 1 C
D2412653 D0BQ2653 COIL SPRING:PRESSURE:SEPARATOR X/X 1 C

Change 4: There are no protruding parts to hold the gear. An e-ring added to stop the
gear in position, and a groove added to the shaft for the e-ring.
Old P/N New P/N Description Int Q’ty Note
<Group B>
07200040E 07200040E RETAINING RING - M4 - 3->4 D
D2414631 D0BQ4631 SIDE PLATE:REAR:DUPLEX:PEEN X/X 1 D
D2414644 D0BQ4644 GEAR:MECHANICAL ROLLER CLUTCH X/X 1 D
 Technical Bulletin PAGE: 5/5
Model: Met-C1abcdekyz, Met-C2abcdeyz, Met- Date: No.:
C2.1abcdeyz, Met-MF3abcdeyz, Mimir-C2.1
Change 5: The grip of duplex unit has been changed from press fit to screw type.

Old P/N New P/N Description Int Q’ty Note

<Group A/B/D>
- 03603006N SCREW - M3X6 - 0->2 E
D1754654 D0BQ4654 SHAFT:LEVER:LOCK X/X 1 E
D1494655 D2894655 GRIP:DUPLEX UNIT X/X 1 E

Appendix

The following list is the new part numbers of the duplex unit.

The part numbers of <Group C> not changed.

Old P/N New P/N Description Int Q’ty Model

D1754521 D1754523 DUPLEX UNIT: ASS'Y O/O 1 <Group A>

D1474532 D1474534 DUPLEX UNIT: ASS'Y O/O 1

D1484515 D1484517 DUPLEX UNIT: ASS'Y O/O 1
D2414517 D2414519 DUPLEX UNIT: ASS'Y O/O 1 ＜Group B＞

D2444515 D2444517 DUPLEX UNIT: ASS'Y O/O 1

D0BH4517 D0BH4519 DUPLEX UNIT: ASS'Y O/O 1 ＜Group D＞
 Technical Bulletin PAGE: 1/1
Model: Met-C2abcdeyz, Met-P2, Met- Date: 8-Jul-19 No.: RD239097
C2.1abcdeyz, Mimir-C2.1

Subject: Parts Catalog Correction: Return the paper stopper to Prepared by: Takahiro Tada
the correct position
From: 1st Tech. Support Sec. Service Support Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

Parts catalog correction

The parts for the models below have been changed to return the paper stopper of the
manual feed tray to the correct position.

Affected models are as follows:

Product Model Product Model Product Model Product Model

Code name Code name Code name Code name
D238 C3004 D239 C3504 D240 C4504 D241 C5504
D242 C6004 D243 C2004 D244 C2504 D0AC C3004
D0AD C3504 D0AE C4504 D0AF C5504 D0AG C6004
D0AH C2004 D0AJ C2504 M0AJ C840 M0AL C842
D0BH C501

Change: The hit position of the two parts has changed because the shape of the Paper
stopper and the Paper stopper link have been changed.

Old P/N New P/N Description Int Q’ty Note

D1492638 D0BQ2638 LINK:PAPER STOPPER:MANUAL FEED X/X 1 A
D2412638 D0BQ2637 PAPER STOPPER:MANUAL FEED X/X 1 A
 Technical Bulletin PAGE: 1/1
Model: Met-C2.1cde Date: 16-Jul-19 No.: RD0AF019

Subject: Important announcement regarding CTL board and Firmware Prepared by: Shunsuke
Kuramoto
From: 2nd Tech Service Sect., MFP/P Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2 Tier 0.5

The controller board (CTL board) have been updated with the System/Copy firmware.

Old part New part Description Q’ty Int

number number
D0AD5687 D0AD5659 PCB:MET-C2.1C:SERVICE:EXP 1 O/O
D0AD5688 D0AD5667 PCB:MET-C2.1D:SERVICE:EXP 1 O/O
D0AD5689 D0AD5668 PCB:MET-C2.1E:SERVICE:EXP 1 O/O
The System/Copy firmware version has been changed as shown below:
D0AF5550Q -> D0AF5571
Version 1.16 Version 1.17

Caution
- The old System/Copy firmware (version 1.16 or older) is NOT compatible with the
new CTL board.
- The new System/Copy firmware (version 1.17 or later) is compatible with both old
and new CTL board.
- The relationship between CTL and System/Copy firmware is shown in the following
table.
OLD NEW
System/Copy firmware System/Copy firmware
OLD CTL 〇 〇
NEW CTL × 〇
- If you use a new CTL board, do not downgrade the System/Copy firmware to
version 1.16 or older version. If the old System firmware is installed to the new CTL
board, SC878 (TPM authentication error) will occur.
- If SC878 occurs after downgrading the firmware, the CTL board must be replaced
with a new one to solve the SC878 error.
Change/Reason:
An IC on the CTL board has been discontinued. The new IC is not compatible with the old
one and required a firmware change.