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    Concerto Brochure

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    raina715
    Optumis has developed Concerto, an integrated data-driven framework that allows organizations to implement ITIL best practices more efficiently. Concerto provides a unified view of enterprise management data through various components including a core SOA framework, presentation layer, operational management database, adapters to integrate with existing tools, and security module. Concerto allows for self-service management of configuration data to streamline processes like monitoring threshold management and alert escalation and suppression.

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    Concerto Brochure

    Uploaded by

    raina715
    67 views2 pages
    Optumis has developed Concerto, an integrated data-driven framework that allows organizations to implement ITIL best practices more efficiently. Concerto provides a unified view of enterprise management data through various components including a core SOA framework, presentation layer, operational management database, adapters to integrate with existing tools, and security module. Concerto allows for self-service management of configuration data to streamline processes like monitoring threshold management and alert escalation and suppression.

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    Optumis has developed Concerto, an integrated data-driven framework that allows organizations to implement ITIL best practices more efficiently. Concerto provides a unified view of enterprise management data through various components including a core SOA framework, presentation layer, operational management database, adapters to integrate with existing tools, and security module. Concerto allows for self-service management of configuration data to streamline processes like monitoring threshold management and alert escalation and suppression.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    67 views2 pages

    Concerto Brochure

    Uploaded by

    raina715
    Optumis has developed Concerto, an integrated data-driven framework that allows organizations to implement ITIL best practices more efficiently. Concerto provides a unified view of enterprise management data through various components including a core SOA framework, presentation layer, operational management database, adapters to integrate with existing tools, and security module. Concerto allows for self-service management of configuration data to streamline processes like monitoring threshold management and alert escalation and suppression.

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    Attribution Non-Commercial (BY-NC)
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    Download as pdf or txt
    of 2

    www.optumis.com • info@optumis.

    com

    Concerto: An integrated, data-driven, best practice framework for IT Systems and Service Management

    Datasheet
    • Optimised creation and management of application
    Overview
    and service dependency maps
    Over the recent past IT organisations have adopted best
    • Optimised creation and management of escalation
    practice frameworks such as ITIL and, have benefited from
    and suppression data
    resultant improvements in processes and service provision.
    While ITIL addresses the organisational and cultural issues
    within an organisation to define streamlined processes, it does Concerto Framework
    not prescribe a technical framework for "implementing" ITIL. The main components of Concerto are shown below.
    As a result, significant challenges remain in optimising the
    capabilities of systems and service management tools and
    technologies to facilitate the deployment of ITIL.

    Optumis specialises in developing solutions that harness the


    capabilities of systems and service management tools to
    provide added value to IT organisations. Optumis's Concerto
    product provides a framework for unified view of enterprise
    management data, allowing best practice processes to be
    implemented quickly and efficiently. IT organisations can
    leverage their existing investment in ITSM apparatus and skills
    to bring about closer alignment of IT with business.

    Concerto is driven by a set of key best practice principles:

    • Data-driven model that separates configuration data


    from the logic embodied in ITSM tools
    • Self-service management of configuration data
    through fine-grained data security
    • Standard interfaces and procedures for quicker time-
    to-value Core Framework
    • Web 2.0 based content management system for A SOA based Core Framework forms the heart of the product,
    increased user productivity providing services to the rest of the Concerto modules. A meta
    data management layer federates and reconciles data from
    Benefits various sources.
    • Improved event control, quality and reduced event
    noise Presentation
    • Web-based self-service delegates routine The presentation module is a Content Management System
    administration to distributed teams that makes extensive use of Web Services and Web 2.0
    technologies. A meta database manages the personalisation of
    • Increased productivity through automation and
    the look and feel of the interface as per user requirements.
    standardisation
    • Fine-grained data security and access control - role
    OMDB
    and group based security
    The Operational Management Database serves as a repository
    for management of configuration data relating to the various Standard templates are provided for Process, Service, Disk,
    ITSM functions. It includes out-of-the-box schemas for CPU, Memory and Log monitoring.
    monitoring and event management. The OMDB can federate
    data to/from the enterprise CMDB and other corporate Alert Escalation
    databases. If an enterprise CMDB does not exist, the OMDB Escalation management information (incident group, callout
    can be used in lieu, to store asset configuration data. group, incident priority and operator action lookup etc) is
    stored in the OMDB and made available to users via the self-
    Adapters service interface. Netcool Omnibus Probe rules and an Impact
    Interfaces with Management tools using Web Services and policy enrich events with escalation data from the OMDB.
    custom agents:

    • Discovery: TADDM, Tideway, Netcool


    • Monitoring: ITM 6.2, SCOM 2007, Nimsoft and Nagios
    • Event Management: Netcool Omnibus and Impact
    • Visualisation and Dashboards: TBSM and Managed
    Objects
    • Service Control: BMC Remedy and HP ServiceCenter

    Security
    The Security module provides a unified access control model.
    The access control mechanism can be applied to any data in
    the OMDB. A user or a group can be granted read/write access
    to a data element or collections of configuration data Alert Suppression and Maintenance Windows
    elements. Suppression windows are stored in the OMDB and made
    available to users via the self-service interface. Netcool Impact
    Use Cases policy matches incoming events with suppression data from
    The Concerto framework is intended to be flexible in its use. A the OMDB. Features include calendar facility and repeat
    particular IT Operations organisation can easily tailor it to their schedules. Suppression granularity is variable - can suppress
    requirements. Common uses of Concerto are described below. events from a single monitor or a whole data centre. The
    suppression facility is particularly useful in systems lifecycle
    Monitoring Threshold Management episodes, e.g. Go Live, Decommissioning, and Business
    Management of monitoring thresholds is one of the routine Continuity tests.
    administration tasks performed by IT Operations. Concerto
    allows a self-service view of the threshold data. The thresholds
    rd
    are stored in the OMDB and applied via 3 party monitoring
    agents.

    About Optumis
    Optumis specialises in delivering innovative solutions and services to blue chip clients. Contact Optumis today to discuss your ITSM
    requirements. For more details visit www.optumis.com or email [email protected]

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