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118 views13 pages

It1186 PDF

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Dodo winy
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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© 2019 SPLUNK INC.

Remediation-as-a-Service
with Splunk ITSI
Karthick Muruganantham
Big Data Engineer | JP Morgan Chase
© 2019 SPLUNK INC.

Forward- During the course of this presentation, we may make forward‐looking statements
regarding future events or plans of the company. We caution you that such statements

Looking reflect our current expectations and estimates based on factors currently known to us
and that actual events or results may differ materially. The forward-looking statements

Statements made in the this presentation are being made as of the time and date of its live
presentation. If reviewed after its live presentation, it may not contain current or
accurate information. We do not assume any obligation to update
any forward‐looking statements made herein.

In addition, any information about our roadmap outlines our general product direction
and is subject to change at any time without notice. It is for informational purposes only,
and shall not be incorporated into any contract or other commitment. Splunk undertakes
no obligation either to develop the features or functionalities described or to include any
such feature or functionality in a future release.

Splunk, Splunk>, Turn Data Into Doing, The Engine for Machine Data, Splunk Cloud,
Splunk Light and SPL are trademarks and registered trademarks of Splunk Inc. in the
United States and other countries. All other brand names, product names, or
trademarks belong to their respective owners. © 2019 Splunk Inc. All rights reserved.
© 2019 SPLUNK INC.

​“More uptime! More sleep!”


​said literally everyone, in literally every IT organization.
© 2019 SPLUNK INC.

Why Remediation-as-a-Service (RaaS)?

​ very minute of downtime is detrimental to


E ​ ost engineers hate mid-night wake-up
M
business, and minimizing downtime will calls and on-call rotations. So its better to
make the customers/users happy. wake them up only for complex issues.

RaaS fixes simple alerts automatically, and it could save up to 1/3 engineers time
© 2019 SPLUNK INC.

A Day-in-the-Life for On-Call Engineers


Traditional models resolve incidents manually

Receive Login Begin Run Implement


Alert / Page to Tools Investigation Diagnostics Known Fix

02:00AM 02:10AM 02:15AM 02:35AM 02:45AM

If Known Issues Can Take An Hour… Imagine How Much Sleep Is Lost to Unknown Ones!
© 2019 SPLUNK INC.

A Day-in-the-Life for On-Call Engineers


w/ RaaS
Remediation-as-a-Service resolves known issues automatically

Alert Self-Healing Fix


Detected Begins Implemented

02:00AM 02:01AM 02:05AM

On-Call Engineers Get More Sleep and Business Gets More Uptime.
© 2019 SPLUNK INC.

Key Use Cases for RaaS


Where might remediation-as-a-service be most useful?

✔ Restart the application service


when a service is down
✔ Restart the application service
when it has memory exceeded error
✔ Scale up or down your cloud infrastructure
in the event of high or low throughput/load
✔ Diagnose high CPU utilization and capture
data like hits/sec, throughput, top process etc.
✔ Block specific accounts based on
cyber fraud detection events or other
critical security or compliance protocols
© 2019 SPLUNK INC.

RaaS: Conceptual Framework


How could remediation-as-a-service work for you?
© 2019 SPLUNK INC.

JPMC sample results – More Uptime! (And More Sleep!)


RaaS provides tremendous benefits

>90% >99% 1/3


Incident Availability of Known Increased Uptime
Reduction Observed Issues & Improved
Resolved Customer
Experience
© 2019 SPLUNK INC.

The Future for JPMC and RaaS


Where we’re going next

What Will YOU Accomplish with Remediation-as-a-Service?

• Integration with Splunk ITSI


to broaden our RaaS solution

• Leverage Predictive Analytics


to engage in pre-emptive remediation

• Engage More Splunkers!


to collaborate and innovate
© 2019 SPLUNK INC.

1. Remediation-as-a-Service is a powerful
part of the modernization and
transformation of IT Operations.
Key
Takeaways 2. Complex orchestrations unifying data,
JPMC & RaaS monitoring, analytics, and automation
are not only possible but also proven.

3. Your on-call engineers deserve more


sleep, and with RaaS it’s possible!
© 2019 SPLUNK INC.

Q&A
Karthick Muruganantham | Big Data
Engineer, JPMC
© 2019 SPLUNK INC.

Thank
You
!Go to the .conf19 mobile app to

RATE THIS SESSION

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