For Top Level Managers : Manager

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MANAGER

A person who coordinates and overseas the activities of other people


so that organizational goals can be accomplished.

levels of Manager
There are three levels of Manager.

 Top Manager
 Middle Manager
 First line Manager

Skills Required

For Top level Managers;


Top-level managers, or top managers, are also called senior
management or executives. These individuals are at the top one or
two levels in an organization. Conceptual skills are required for Top
Managers. Top-level managers make decisions affecting the entirety of
the firm. Top managers do not direct the day-to-day activities of the
firm; rather, they set goals for the organization and direct the company
to achieve them. Top managers are ultimately responsible for the
performance of the organization, and often, these managers have very
visible jobs.

The primary role of the executive team, or the top-level managers, is


to look at the organization as a whole and derive broad strategic
plans. Company policies, substantial financial investments, strategic
alliances, discussions with the board, stakeholder management, and
other top-level managerial tasks are often high-risk high return
decision-making initiatives in nature. Top-level management roles are
therefore often high stress and high influence roles within the
organization.

For Middle level Manager;


Middle-level managers, or middle managers, are those in the levels
below top managers. Middle managers' job titles include: General
Manager, Plant manager, Regional manager, and Divisional manager.

Middle-level managers are responsible for carrying out the goals set by
top management. They do so by setting goals for their departments
and other business units. Middle managers can motivate and assist
first-line managers to achieve business objectives. Middle managers
may also communicate upward, by offering suggestions and feedback
to top managers. Because middle managers are more involved in the
day-to-day workings of a company, they may provide valuable
information to top managers to help improve the organization's bottom
line.

First line Manager;


First-level managers are also called first-line managers or supervisors.
These managers have job titles such as: Office manager, Shift
supervisor, Department manager, Foreperson, Crew leader, Store
manager.

For First line managers, knowledge, expertise, provisioncy is required.


First-line managers are responsible for the daily management of line
workers—the employees who actually produce the product or offer the
service. There are first-line managers in every work unit in the
organization. Although first-level managers typically do not set goals
for the organization, they have a very strong influence on the company.
These are the managers that most employees interact with on a daily
basis, and if the managers perform poorly, employees may also
perform poorly, may lack motivation, or may leave the company.

MANAGER, MANAGEMENT AND ORGANIZATION ARE


CONNECTED TO EACH OTHER.

MANAGER MANAGEMENT ORGANIZATION

“HE WHO SERVES BEST, ALSO PROFITS MOST”

According to MINTZBERG: A Manager can perform up to ten roles at a


time.

Interpersonal;

 Figurehead (As a manager, you have social, ceremonial and legal


responsibilities. You're expected to be a source of inspiration. People look up to you

as a person with authority, and as a figurehead )

 leader (This is where you provide leadership for your team, your department
or perhaps your entire organization; and it's where you manage the performance and

responsibilities of everyone in the group)

 Liaison (Managers must communicate with internal and external contacts.


You need to be able to network effectively on behalf of your organization )

Informational;
 Monitor (Manager regularly seek out information related to organization
and industry, looking for relevant changes in the environment. He also monitors
team, in terms of both their productivity, and their well-being)

 Disseminator (This is where he communicates potentially useful


information to colleagues and team)
 Spokesperson (Managers represent and speak for their organization.
In this role, Manager is responsible for transmitting information about your

organization and its goals to the people outside it)

Decisional;
 Negotiator (Manager may be needed to take part in, and direct,
important negotiations within team, department, or organization)

 Disturbance handle (When an organization or team hits an


unexpected roadblock, it's the manager who must take charge. He also need to help

mediate disputes within it)

 Resource Allocator (He also needs to determine where


organizational resources are best applied. This involves allocating funding, as well as

assigning staff and other organizational resources)

 Entrepreneurial (As a manager, you create and control change within


the organization. This means solving problems, generating new ideas, and

implementing them)

MANAGEMENT;
It involves coordinating and overseeing the activities of others
so that work can be accomplished efficiently and effectively.

The Four Functions of Managers;


 Planning

 Organizing

 Leading

 Controlling

Planning;
The first of the managerial functions is planning. In this step, the
manager will create a detailed action plan aimed at some
organizational goal. Planning is an ongoing step, and can be
highly specialized based on organizational goals, division goals,
departmental goals, and team goals. It is up to the manager to
recognize which goals need to be planned within his or her
individual area.
For example;
Let’s suppose Melissa the marketing manager has a goal of
increasing sales during the month of February. Melissa needs to
first spend time mapping out the necessary steps. These steps
might include things like increasing advertisements in a
particular region, placing some items on sale, increasing the
amount of required customer-to-sales rep contact, or contacting
prior customers to see if they are interested in purchasing
additional products. The steps are then organized into a logical
pattern so that Melissa and her team can follow them.

Organizing;
The second of the managerial functions is organizing. This step
requires Melissa to determine how she will distribute resources
and organize her employees according to the plan. Melissa will
need to identify different roles and ensure that she assigns the
right amount of employees to carry out her plan. She will also
need to delegate authority, assign work, and provide direction
so that her team of sales representatives can work towards
higher sales numbers without having barriers in their way.

Leading;
The third function of management is leading. Melissa spends
time connecting with her employees on an interpersonal level.
This goes beyond simply managing tasks; rather, it involves
communicating, motivating, inspiring, and encouraging
employees towards a higher level of productivity. Leading is an
important role in an organization as it helps strengthen the
operational capability of the organization. It does so by ensuring
the different parts of the organization are working better.
Leading is a bridge between the operational needs and the
human requirements of its employees. You essentially create a
link between the necessity of turning in a profit, with the need of
keeping employees motivated and interested. Since directing
aims to improve productivity, you are strengthening how well
the organization succeeds.

Controlling;
“The process of checking whether or not proper progress is
being made towards the objectives and goals and acting if
necessary, to correct any deviation”
Controlling requires us to examine the objectives in a
measurable manner. Manager essentially needs to set
standards, which guarantee that He know exactly what they
want to achieve and what counts as success or failure. But
controlling is also a function that due to the set of standards will
ensure he have the ability to correct behaviors when they
deviate from the standards. In essence, controlling is about
quality monitoring. Looking at the processes and ensuring they
achieve the right things for the organization.

BENEFITS AND CHALLENGES OF


MANAGER;
BENEFITS
A huge reward is the satisfaction of managing our own way, especially
if one can manage a team using a participative model. If HE gets
employees to perform, He can devote more time to other duties, such
as planning, budgeting, preparing reports and hiring. A Manager has
authority to decide how to implement policy changes in your own
team. Make recommendations so that work is performed in new ways.
Through improving operational area with team's help, Manager can
enjoy a more prestigious status and may gain further promotion.
Manager gets more control over work life and more opportunities for
advancement. He will definitely make more money in a managerial
position.

CHALLENGES

Effective Communication with Employees;


Building effective communication with your employees will give you a
strong foundation in your new role as a manager.
The way that we speak – and the way that we listen – plays a vital role
in collaboration and teamwork. Not only that, the quality of
communication on team impacts levels of trust and vulnerability,
which are essential to creativity and innovation.

Shifting Mindset Along With New


Role;
The main focus is on helping others accomplish their tasks.

Its Managers responsibility to oversee and guide team, and this will
involve developing soft skills. Listen and pay attention to the needs of
employees, to help them achieve the collective goals of team.
Pressure To Perform As A Manager;
One of the most nerve racking things about being a manager is the
pressure to perform. “Becoming a leader is a learning process”

Remind yourself that you were picked for this position for a reason and
that you deserve to be there.

Managing Your Time;


Balancing your own tasks while overseeing team can be difficult.
Team should always be a priority, but it’s also important that a

manager set aside time to dedicate to his individual responsibilities .

Setting Clear Goals And Expectations;


One of the main tasks as a manager is to guide and motivate the
employees. Part of that is making sure that employees have clear
directions and common goals.
It’s important to make setting goals a team effort. According to
employees want to see how their individual work contributes to the
larger goals of their team and the company.

Encouraging Productivity
As a manager, a key to success is to make his team as productive as
possible.
This can be a challenge because all of your team members may have
different needs and work in different ways. Some people like working
later, some earlier, some people like being given specific instructions;
some people like to have more autonomy. It’s important create an
environment that’s good for everyone. Try to find out what works best
and adjust accordingly.
Hiring For Your Team;
Bringing someone new is a big decision. It’s important that manager
look at possible candidates from an all-encompassing perspective.
Culture fit is as important as past experience. Look at unique and
dynamic individuals, and think about what they’ll bring to the team
beyond their skill set.

Firing an Employee;
Letting someone go from team is a tough decision to make. What’s
important after firing someone is to make sure that team can recover
from the loss. Prepare as best as you can to compensate for the gap
that will be created in your team and their workflow.

Transparency is important in addressing employees about a


termination. Encourage them to come with any questions or concerns
they may have.

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