4.

Troubleshooting

4-1. Error modes

► This is a washer integrated error mode. For detailed information, refer to the general repair scripts.

Drum
Old Fully
Error Type Error Causes Remarks
error For USA automatic
mode
mode
- The part of the hose where the water level sensor
is located is damaged (punctured).
- The hose is clogged with foreign material.
- The hose is folded.
Water Level 1E - Too much lubricant has been applied to the
1E LE 1E
Sensor E7 insertion part of the air hose.
- Hose engagement error (disengaged)
- Part fault (Faulty internal soldering)
- The water level sensor terminal is disengaged.
- Main PBA fault.
- The PBA connector terminal is not connected. For USA
3E - The motor spin net is not engaged. products, this
EA - The motor’s internal coil is damaged (short- error occurs
3E 3E
EB circuited or cut) because of
8E - The hall sensor terminal is not connected. restrained
- Foreign material (a screw) has entered the motor. revolutions

- Motor overloaded due to too much laundry (Non- For USA

sensing) products, this
3E1 3E1 error occurs
- The motor hall sensor terminal is not connected.
- PBA fault when an
Motor Driving E3
interference is
Error and Hall 3E generated due
- The motor driving error from the PBA is weak.
Sensor Error 3E2 3E2 to too much
: Unstable relay operation, etc.
laundry, etc.
- This occurs due to erroneous operating signals
for the motor hall sensor.
3E3 3E3 - The IPM terminal of the main PBA is not
connected.
bE - The DD motor cover is out of place.
- The PCB housing terminal is not connected.
3E4 3E4 - PBA fault
- DD motor fault
- Foreign material is entering the water supply
valve.
- The water supply valve terminal is not connected.
(Wire disconnected)
If this error
4E - The warm water and rinse connectors are wrongly
4E nF occurs in the
E1 connected to each other.
Wool course
- This occurs if the PCB terminal from the drain
hose to the detergent drawer is not connected.
Water Supply Check whether the transparent hose is folded or
4E
Error torn.
- The cold and warm water supply hoses are The water
wrongly engaged into each other. supplied for 1
4E1 4Ed - - The temperature of the water supplied through minute drying
the dry valve during a dry cycle is sensed as the drying cycle
higher than 70 ˚C. is 0.3 ~ 0.4 L.
- The water temperature is sensed as higher than
4E2 E8 -
50 ˚C in the Wool or Lingerie courses.

Troubleshooting _ 35
 Drum
Old Fully
Error Type Error Causes Remarks
error For USA automatic
mode
mode
- The pump motor impeller is damaged internally.
- The wrong voltage (220 V → 110 V) is supplied to
the parts.
- Part fault
5E - This occurs due to freezing in the winter season
Drain Error 5E nd 5E
E5 - The drain hose is clogged. (Injection error, foreign
material)
- Clogged with foreign material
- The water pump terminal is not connected: rubber
band, bills, cotton, hair pins, coins
- This occurs when motor driving is unstable
because the motor hall sensor does not work.
- This occurs when the PBA IPM operation is
Motor Error 8E - 3E
unstable or the control circuit has an error.
- Check whether the wire connector is connected
correctly or whether there is a contact error.
- Check the consumer’s power conditions.
: Make sure to check the operating voltage.
9E1 PH1 Connect a tester to the internal power
terminals during the Boil or Dry operations
and observe the washing machine’s operation
carefully.
2E
: Check the voltages. (An error occurs when
under or over voltage is supplied.) For Full
: Check whether a plug receptacle is used. Automated
9E2 Plo
When the connecting wire is 1m, a momentary products, no
- low voltage may drop up to 10 V error code is
- Main PBA fault (sometimes) displayed for a
- This error is not a fault but occurs during a power error.
Power Error
momentary power failure
: If started again when this error code is
displayed, the operation restarts from the cycle
PF
that was stopped due to the power failure.
: If the washing machine is not operating and
this error code is displayed, it is displayed to
notify that a power failure has occurred.
- If the voltage of the supplied power is equal to or
less than 176V, or it is equal to or greater than
287V, the washing machine will be paused to
Uc - - -
protect its electric devices.
- If the correct voltage (187V ~ 276V) is supplied,
the cycle will resume automatically.
- The signals between the sub and main PBAs are
not sensed because of a communications error.
- Check the connector connections between
Communication
AE 13E - - the sub and main PBAs carefully. → Check for
Error
incorrect or loose connections, etc.
- Remove the sub PBA C/Panel and check for any
faulty soldering.

36 _ Troubleshooting
 Drum
Old Fully
Error Type Error Causes Remarks
error For USA automatic
mode
mode
- The Power button is pressed continually (for more
than 12 seconds).
- The switch is pressed unevenly because of a
bE1 12E
deformation of the control panel.
- This error may occur when the screws that hold
E2 - the sub PBA in place are tightened too much.
Switch Error - A button other than the Power button is
(Main Relay continually pressed (for more than 30 seconds).
Error) bE2 14E - Deformation of an internal plastic injection part
- A screw for assembling the sub PBA is tightened
too much.
- The main relay of the PBA is short-circuited. When the
- The main relay terminal is connected incorrectly. PBA motor
bE3 18E Sr -
(The terminal is bent and contact cannot be relay does not
made.) operate
- This occurs when the temperature of the washing
machine is more than 55 ˚C and no draining is If this error
performed. occurs for
(Reason: If hot water comes into contact with skin, it another
CE may cause burns.) reason, it
Cooling Error CE - -
cE - This occurs when the water temperature, for a is due to a
specific course, exceeds 55 ˚C. In that case, the washing heater
water will be drained to the Reset level. sensor fault.
- This represents a thermal sensor error or any Replace it.
misuse of the unit.
When the door
dS - A switch contact error because of a deformation
is not opened
(Before of the door hook
after the door
dE operation) - When the door is pulled by force
dE open operation
Ed dE
door When the door
door dL - This occurs in the Boil wash because the door is
is not locked
(During pushed due to a pressure difference from internal
after the door
operation) temperature changes
close operation
Door Error LO - The door lock switch terminal is connected
(Unlock incorrectly.
Fail) - The door lock switch terminal is broken.
dE1 dE1 -
- This occurs intermittently because of an electric
FL wire leakage
(Lock Fail) - Main PCB fault
- This occurs if the Power switch is turned on/off
dE2 dE2 - - continually and too much heat is generated (This
error is difficult to be reproduced.)
- The start condenser terminal comes out of place
when inserting the top cover.
- The fan motor has a wire disconnected or the belt
is out of place. Therefore, the fan does not start.
F - The cooling wings are restrained or stains have
Fan Error FE - -
FE developed on the bearings. Therefore, the fan
does not start.
- Start condenser fault
→ In this case, you cannot detect it with a tester.
Always replace the start condenser

Troubleshooting _ 37
 Drum
Old Fully
Error Type Error Causes Remarks
error For USA automatic
mode
mode
HE - The washing heater is short-circuited or has a
HE
E5 wire disconnected. For USA
- The washing heater in the tub has an error. products, if
(Contact error, temperature sensor fault) the heater
- If the water level sensor operates without water has no error,
HE1 this occurs
because water is frozen or for any other reason
HE1 E1 and the temperature sensor engaged at the because of
Ec bottom to prevent overheating for the washing a PBA relay
heater detects a temperature of 100 to 150 ˚C, malfunction.
the washing machine turns the input power off.
- This error occurs when the red temperature
Hr
sensor at the center of the dry heater operates (at
Heater Error (Heater -
a temperature higher than 145 ˚C)
Relay)
: Corrective action – Press the button at the
HE2 HE2 center lightly. The washing machine will
operate normally.
Alternatively, replace the temperature sensor if
the temperature sensing is unstable because of
functional degradation.
- This occurs when the steam function does not
operate normally.
HE3 - - This error does not occur in existing drum
products. Check whether the product is a steam
model
- Heater engagement fault (out of place)
- The air hose is out of place and water leakage
occurs during the spin cycle.
- The tub back at the safety bolts fixing part is
broken.
- Water leakage occurs at the front with foaming
because of too much detergent
- Water leakage occurs because the connecting
hose to the detergent drawer is connected
Water Leakage LE 11E
LE LE incorrectly.
Error LE1 E9
- The drain pump filter cover is engaged incorrectly.
- Water leakage occurs at the drain hose.
- The duct condensing holding screws are worn.
- The nozzle-diaphragm is engaged in the opposite
direction or the rubber packaging is omitted.
- Water leakage occurs because the screws that
hold the tub back and front in place are fastened
incorrectly.
- The leakage sensor is faulty.
- Water is supplied continually because the water
level detection does not work.
- Because the drain hose is clogged and there For USA
is an injection error (at a narrow section), the products, this
OE water level detection does not work and water is error occurs
OE
Overflow Error OF OE - supplied continually. because the
OF
E3 - Water is supplied continually because of freezing water level
or because there is foreign material in the water sensor terminal
supply valve. is out of place.
- This error may occur when the water level sensor
is degraded.

38 _ Troubleshooting
 Drum
Old Fully
Error Type Error Causes Remarks
error For USA automatic
mode
mode
- The washing heater in the tub has an error.
Heater sensor
(Contact error, temperature sensor fault)
fault
- The connector is connected incorrectly or is
: When the
disconnected.
tE1 connector is
tE1 tE - - If the water level sensor operates without water
connected
6E because the water is frozen or for any other
incorrectly or
reason and the temperature sensor engaged at
has a wire
the bottom to prevent overheating for the washing
disconnected
heater detects a temperature of 100 to 150 ˚C,
or contact error
the washing machine turns the input power off.
Duct
- The temperature sensor for the duct assy fan condensing
Temperature
housing is faulty. temperature
Sensor Error
(A sensor fault such as an internal short-circuit or sensor fault (for
tE2 tE2 - -
wire disconnection) models before
- The connector is out of place or has a contact the silver nano
error. function was
applied)
- This occurs when the duct condensing Dry heater
temperature sensor is open. temperature
- This occurs when the duct condensing sensor fault (for
tE3 tE3 - - temperature sensor has a wire disconnected or is models before
short-circuited. the silver nano
- The connector is out of place or has a contact function was
error. applied)
- As laundry causes this error, check the laundry.
Unbalance UE
UE dc UE - Find the reason for the unbalance and solve it as
Error E4
directed in the user manual.
- This occurs when too much foaming is detected.
It is also displayed while foaming is removed.
When the removal is finished, the normal cycle
Foaming proceeds. “Sud” or “SUdS” is displayed when too
Sud - SUdS -
Detected much foaming is detected and “End” is displayed
when the removal of the foaming is finished.
(This is one of the normal operations. It is an error
for preventing non-sensing faults.)
- Error detected in the Mems PBA or data error
detected. Check the wire connections.
Replace if necessary.
Mems PBA
- - E8 - 1. Check the wire connections.
Error Detected
2. Replace the Mems PBA.
3. Main PBA wire connection error or PBA’s silver
nano part malfunction. Replace if necessary.

Troubleshooting _ 39
 ► These are common troubleshooting procedures for each drum-type washer error mode. For detailed information, refer to the general repair scripts.

Error Type Error Mode Causes Corrective Actions Description of Photo

• Check the water level sensor terminal

Check the water level sensor
• Water level sensor fault connections and contacts.
frequency.
• Incorrect connections of the water • An error occurs if an incorrect water level
- Check it after the water level
Water Level level sensor terminal sensor is used. Make sure to check the
1E sensor and the connector
Sensor • The hose part for the water level material code. (Abnormal operation)
are connected.
sensor is folded. • If the water level sensor is faulty, replace it.

40 _ Troubleshooting
- Frequency: Approx. 26.4
• Main PCB fault • If the error persists despite taking the action
KHz with no load
above, replace the PBA.

► DD MOTOR
Check the resistance on the
main PCB motor. (Between pins
1 and 3, and 1 and 4 of the four
(4) pins)
- Resistance: Approx. 2 to 4
MΩ
- Check the voltage when the
power is on.

• Check the motor connector terminal

connections and contacts.
• Washing motor fault • 3E1 is displayed because overloading occurs ► UNIVERSAL MOTOR
• Washing motor hall sensor fault due to too much laundry.
3E Check the Resistance of Nos.1
• Incorrect connections of the • If the hall sensor terminal is faulty, replace the and 4 of the wire pin on the side
Washing Motor 3E1
washing motor/hall sensor hall sensor. of the TACHO SENSOR.
Error and Hall 3E2
connector • Check whether the stator of the motor cover is
4-2. Corrective actions for each error code

Sensor Error 3E3 - Resistance: Approximately

• Washing motor rotor and stator damaged. 40 to 45 Ω (Normal)
3E4 fault • Check for coil disconnections due to foreign
• Main PCB fault material.
• If the PBA control circuit is faulty, replace the
PBA.

► THREE PHASE MOTOR

Measure the Resistance of Nos.
2 and 3 of the wire pin on the
side of the HALL SENSOR.
- The revolution of the drum
needs to be reproduced.
(Turn the drum by hand.)
- Resistance: Approximately 3
to 12V (Voltages may differ
depending on the speed of
the revolutions.)
 Error Type Error Mode Causes Corrective Actions Description of Photo

• If the water supply valve has a wire

1. Check the resistance for the
disconnected, replace it.
water supply valve.
• Check whether the water supply valve is
4E • Water supply value fault - Resistance: 4.0 to 5.0 Ω
clogged with foreign material and whether
Water Supply between the terminals of the
4E1 • Main PCB fault water is supplied continually.
Error water supply valve.
4E2 • Freezing in the winter season • Check whether no water is supplied because
2. Check whether there is
of freezing in the winter season.
foreign material in the water
• If the PBA relay operates abnormally, replace
supply valve diaphragm.
the PBA.

• Check whether the revolutions of the drain ► DRAIN MOTOR

pump motor are restrained by foreign material. Resistance: Approximately
• Check the same thing for the natural drain 6.3 Ω between the Terminals
process. for the Water Supply Valve
• Drain pump fault • Check whether the connections are correct
• Freezing in the winter season and if there is any wires disconnected.
Drain Error 5E • Foreign materials in the drain • If the drain pump operates abnormally
pump intermittently when the temperature of the
• Main PCB fault water in the tub is high.
• If the motor revolutions are restrained due ► DRAIN PUMP
to freezing in the winter season, check the Resistance: Approximately
method to remove the freezing and remove as 174 Ω between the Terminals
directed. for the Water Supply Valve

• Check the wire connections and terminal

contacts between the sub and main PBAs.
• The signals between the sub and
• Check for disconnected wires.
Communication main PBAs are not sensed.
AE • Check whether the sub PBA is short-circuited -
Error • Incorrect wire connections
because of moisture.
between the sub and main PBAs.
• If the main PBA’s communication circuit is
faulty, replace it.

Troubleshooting _ 41
 Error Type Error Mode Causes Corrective Actions Description of Photo

• Check whether either the Power switch or a

Check the contact between the
tact switch is continually pressed.
control panel buttons and their

42 _ Troubleshooting
• Check whether the service PBA holding corresponding tact switch.
• The Power button is continually screws are fastened too much. If they are
bE1 pressed. - There must be a gap
Switch Error fastened too much, loosen them a little.
between a control panel
(Main Relay bE2 • A button other than the Power • If the main PBA switching IC on/off error has button and its corresponding
Error) bE3 button is continually pressed. occurred, replace the main PBA. micro switch.
• Main PCB relay fault • The “bE3” error occurs if the main relay
Otherwise, an error
connections are incorrect. Check the
occurs after approx. 30
connections. If there is no error in the
seconds has passed.
connections, replace the main PBA.

GAP

• This error occurs if the water temperature Check the resistance on the
is more than 50 ˚C in draining. Check the Heater. (For faulty features)
temperature. Check the voltages on the red
• Washing temperature sensor fault
• If the water temperature is normal, this error / blue terminals of the Heater
Cooling Error CE • Description of PL hazard is due to a temperature sensor fault. Replace while washing.
prevention the washing heater. Check 27±10% on both
When replacing the washing heater, take care terminals and the voltage
to prevent water leakage. of the Heater.
 Error Type Error Mode Causes Corrective Actions Description of Photo

► TYPE 1
Check the door switch voltage.
Check the voltage after the
• If a dE error occurs, check whether it occurs power is on. (That is, check the
during the Boil cycle. door switch when the power
- If it is detected that the door is open, close the button is turned on and no
• Door switch fault door. operating key is pressed.)
dE
• Drain pump fault • The 127 V is directly connected to the door.
Door Error dE1
• Dry duct fan motor fault. Check and repair the power wire connections
dE2 and insulation state.
• Main PCB fault
• Check the door switch. Replace if faulty.
• Check the main PBA door sensing circuit.
► TYPE 2
Replace if faulty.
The resistance of Nos. 3 and 5
of the DOOR LOCK SWITCH
must be approximately 949 Ω.

► TYPE 1
Check the dry fan motor
operation.
• Check for disconnected wires and insulation Check the motor voltage during
defects for the dry motor. the dry cycle.
• Check connector connections and contact
Dry Duct Fan • Dry duct fan motor fault faults.
FE
Error • Main PCB fault • If the start condenser has a functional error,
the motor rotates normally. However, because
the start condenser operates unstably, replace
it. ► TYPE 2
The resistance of both terminals
of the AIR WASH MOTOR must
be approximately 298 Ω.

Troubleshooting _ 43
 Error Type Error Mode Causes Corrective Actions Description of Photo
• Check for disconnected wires for the washing
• Heater fault heater. Replace if faulty.
HE • A fault of the red temperature - An HE or HE1 error occurs.
HE1 sensor at the center of the dry • Because the dry heater or air refresh heater
Heater Error -
HE2 heater overheating sensor is faulty, replace it.
HE3 • Steam function fault - An HE2 error occurs.
• Freezing in the winter season • Check the steam heater. Replace if faulty.

44 _ Troubleshooting
- An HE3 error occurs.

► DRAIN PUMP TYPE

(Automatic Drainage)
Check whether there is any
foreign material in the bellows.
• Check for any leakage on the base, Hose, Check for any foreign
Valve and Tub connections and take any material, such as
• Check for any leakage. required action. underwear wires or coins.
Water Leakage LE • Foreign material in the DV case • For natural draining, this error occurs because
Error LE1 • Fault of a hose or incorrect part the drain bellows are clogged with foreign
engagement in the product material. Remove the foreign material.
• Check the drain motor operation. Replace if it
does not operate normally.

► PUMP TYPE
Check for any leakage on the
base, Hose, Valve and Tub
connections.

• If the water level sensor has a functional error,

replace it. Check the hose connected to
• Check the hose. This error occurs if it is torn the water level sensor.
OE • Water level sensor fault
Overflow Error or has a hole. Check whether the
OF • Freezing in the winter season
• This error occurs if water is frozen in the hose is folded, cut, or
winter season. Check the method to remove damaged.
freezing and follow as directed.
 Error Type Error Mode Causes Corrective Actions Description of Photo
• Check the connections for the washing heater
temperature sensor connector.
• If the washing heater temperature sensor has
a functional error, replace it.
- A tE1 error occurs.
• Washing temperature sensor fault
• Check the connections for the dry heater
• Dry temperature sensor fault
tE1 temperature sensor connector.
Temperature • Faulty and incorrect connections
tE2 • If the dry heater temperature sensor has a -
Sensor Error of the dry condensing sensor
tE3 functional error, replace it.
• Main PCB fault
- A tE2 error occurs.
• Freezing in the winter season
• Check the connections for the duct
condensing temperature sensor connector.
• If the duct condensing temperature sensor
has a functional error, replace it.
- A tE3 error occurs.
• Check the type of laundry. Check whether
they may cause an unbalanced situat ion.
• Motor hall sensor fault - If they are small but absorb a lot of water,
Unbalance Error UE -
• Caused by the laundry make sure to check and follow the related
directions in the user manual and follow
the directions.

Troubleshooting _ 45