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heading=I BBA [2019 - 2022], SEMESTER - II, SKILL BASED SUBJECT : BUSINESS COMMUNICATION …

Dr.G.R.Damodaran College of Science

(Autonomous, affiliated to the Bharathiar University, recognized by the UGC)Re-
accredited at the 'A' Grade Level by the NAAC and ISO 9001:2008 Certified
CRISL rated 'A' (TN) for MBA and MIB Programmes

I BBA [2019 - 2022]

SEMESTER - II
SKILL BASED SUBJECT : BUSINESS COMMUNICATION - 216C
Multiple Choice Questions.

1. Communication is a ___________
A. one way process
B. two way process.
C. three way process.
D. four way process
ANSWER: B

2. The main objective of communication is ____________

A. information and persuasion.
B. skill and personality development.
C. control and management.
D. seeing.
ANSWER: A

3. The downward communication flow from

A. a subordinate to a superior.
B. a subordinate to a subordinate.
C. a superior to a superior.
D. a superior to a subordinate.
ANSWER: D

4. ______ channel of communication called the grapevine.

A. formal.
B. informal.
C. horizontal .
D. vertical.
ANSWER: B

5. Examples of oral communication____

A. letter.
B. e-mail.
C. telephone.
D. fax.
ANSWER: C

6. How to make audio-visual communication effective?

A. the pictures are colourful.
B. clearly written.
C. speak politely
D. silent.
ANSWER: A

7. Written communication includes ___________

A. reports & forms.
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B. interviews.
C. film.
D. speaking.
ANSWER: A

8. Communication saves time in

A. internal communication.
B. interview.
C. oral communication.
D. schedule.
ANSWER: C

9. The most important part of the letter is

A. the heading.
B. date
C. body of the letter.
D. post script.
ANSWER: C

10. Normal salutation in chairman's speech will be

A. Ladies and Gentlemen.
B. Dear Sir.
C. Respected Sir.
D. Madame.
ANSWER: A

11. Telephonic conversation is a___________

A. verbal communication.
B. non-verbal communication.
C. visual communication.
D. written.
ANSWER: A

12. The communication cycle, the process of re translation of signals into ideas is called
A. encoding.
B. decoding.
C. response.
D. feedback.
ANSWER: B

13. The inside address should be written

A. below the salutation
B. above the heading.
C. above the salutation.
D. above the date.
ANSWER: C

14. Reports from the subordinates to the superiors take the form of
A. upward communication.
B. downward communication.
C. face-to-face communication.
D. visual communication.
ANSWER: A

15. Pictures, slides, films fall under_______________

A. body languages.
B. audio-visual communication.
C. reporting.
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D. visual communication.
ANSWER: B

16. Realizing the potential of the self is part of the

A. a. communication development.
B. b. language development.
C. c. skill development.
D. d. personality development.
ANSWER: D

17. Salutation means ___________________

A. comes above inside address.
B. begins at left hand margin of the letter.
C. comes at the end of the letter.
D. comes in body of the letter.
ANSWER: B

18. Messieurs means ___________

A. a French term meaning gentlemen
B. used in singular.
C. is a title like Doctor
D. many.
ANSWER: A

19. A memo is an example for____________

A. internal communication.
B. external communication.
C. lateral communication.
D. Written communication.
ANSWER: A

20. Gestures is an example for

A. body language.
B. grammar.
C. speeches .
D. written.
ANSWER: A

21. The term communis derived from ___word.

A. Greek.
B. Latin .
C. Chinese.
D. English.
ANSWER: B

22. Communication means ___information, feeling and thoughts, with others.

A. to receive.
B. exchange of .
C. conveying.
D. all the above.
ANSWER: B

23. Grapevine communication is associated with _____communication.

A. formal
B. informal
C. horizontal
D. vertical.
ANSWER: B
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24. Lateral communication is between _________

A. superior and subordinate.
B. same cadre of personal.
C. subordinate and low level employee
D. Among all.
ANSWER: B

25. Posters fall under _______communication.

A. oral.
B. visual.
C. written.
D. spoken.
ANSWER: B

26. Informal communication is otherwise known as ______ communication.

A. grapevine .
B. lateral .
C. visual.
D. horizontal.
ANSWER: A

27. Face-to-face communication is a ______

A. visual communication.
B. direct conversation.
C. oral communication
D. written.
ANSWER: B

28. Physical Barriers to communication are ______

A. time and distance.
B. interpretation of words.
C. denotations.
D. connotations.
ANSWER: A

29. Audio-Visual communication is most suitable for mass___and mass_____

A. publicity & education.
B. policies & political.
C. save & store.
D. Publicity&policies.
ANSWER: A

30. _____ communication is the most popular means of transmitting message.

A. written
B. oral .
C. visual .
D. face-to-face.
ANSWER: B

31. Avoid the use of _____ and jargons in letter writing.

A. cliche.
B. left hand side.
C. right hand bottom.
D. spelling .
ANSWER: A

32. On the _____ it is possible to get immediate feedback

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A. letter .
B. telephone.
C. e-mail .
D. fax.
ANSWER: B

33. When Respected Sir is the salutation the appropriate complimentary clause is ____
A. Yours sincerely.
B. Yours faithfully.
C. Yours affectionately.
D. Yours lovingly.
ANSWER: A

34. Appropriate salutation for an application is ______

A. My Dear Sir.
B. Sir.
C. Dear Sir.
D. Sir Mr. X.
ANSWER: B

35. Margin to a letter is like _____

A. frame of a picture.
B. evidence for the communication.
C. engine to a machine.
D. borders.
ANSWER: A

36. Conciseness means _______

A. brevity.
B. courtesy.
C. coherence.
D. convincing.
ANSWER: B

37. Good punctuation will not involve ____________

A. rereading.
B. ambiguity.
C. both.
D. misunderstanding.
ANSWER: C

38. A group discussion of a real life situation with in a training environment is ___________
A. discussion.
B. listening.
C. case study method.
D. all of the above.
ANSWER: A

39. Bad Listeners will make ______communication

A. good.
B. bad.
C. excellent.
D. rather favorable.
ANSWER: B

40. Subscription of a letter ______

A. contains principal message.
B. contains name and address of the receiver.
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C. contains name and address of the sender.

D. Place and date.
ANSWER: B

41. Post script appears in a letter___

A. in the beginning.
B. in the middle.
C. in the end.
D. never appears.
ANSWER: D

42. The possibility of misunderstanding at any step _____

A. brain drain.
B. output.
C. channel.
D. medium.
ANSWER: A

43. The information the receiver gets is called ____

A. message.
B. output.
C. input.
D. source.
ANSWER: A

44. Sources of information _____

A. old files.
B. observation.
C. meeting.
D. all the above.
ANSWER: D

45. Information about its products is ____information.

A. external.
B. internal .
C. planning .
D. deciding.
ANSWER: B

46. The usual forms of greetings used for unmarried women _____
A. Mr.
B. Mrs.
C. Madam.
D. Gentlemen.
ANSWER: A

47. ____ is the essential aspect of communication

A. enclosure.
B. letter.
C. telephone .
D. feedback.
ANSWER: D

48. Communication is the ____ of business.

A. Backbone.
B. . life blood .
C. nervous system .
D. both (1) & (2). Answer: A
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ANSWER: A

49. The aim of_____ should be the organization's betterment.

A. order.
B. warning .
C. suggestion.
D. Counseling.
ANSWER: A

50. Warning can be__________

A. general or specific
B. specific.
C. particular.
D. Completely general.
ANSWER: A

51. _______ is impersonal and professional

A. counselling
B. advice
C. suggestion
D. warning
ANSWER: A

52. ____implies respect for the readers point of view.

A. consideration.
B. order
C. courtesy.
D. none.
ANSWER: D

53. _____are welcome, for it is not obligatory to accept them.

A. suggestion.
B. order .
C. courtesy .
D. complaint.
ANSWER: A

54. _____Communication is unsuitable for lengthy message.

A. oral.
B. written.
C. vertical .
D. audio visual.
ANSWER: A

55. ____may be less important for small business

A. letter-writing.
B. telephone.
C. e-mail.
D. fax.
ANSWER: A

56. _____is a more powerful agent of persuasion and control.

A. speaker .
B. receiver.
C. speech.
D. decoder
ANSWER: A

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57. ____is quite often a physical barrier to communication

A. noise .
B. interpretation of words
C. by passed instruction.
D. all of the above.
ANSWER: A

58. ____refers to the special language of a trade.

A. jargon .
B. expression .
C. colloquialism.
D. suggestion.
ANSWER: A

59. Audio-Visual communication is ____

A. sight.
B. sound.
C. both (a) & (b).
D. noise.
ANSWER: C

60. _____is the process of arriving at agreement through consultation

A. consensus .
B. horizontal .
C. vertical .
D. upward.
ANSWER: A

61. Contents of offers and quotation are _____

A. details of product.
B. pleasing tone.
C. request for price.
D. request for traders information.
ANSWER: A

62. Effective advice_________

A. is both man-oriented & work oriented.
B. is given in the workers interest.
C. promotes understandings.
D. all the above.
ANSWER: D

63. All the media available can be broadly classified into ___groups.
A. two.
B. three .
C. four .
D. five.
ANSWER: C

64. Audio-Visual communication is most suitable for mass____and mass ____

A. publicity & education
B. policies & political.
C. save & store.
D. Education & political.
ANSWER: A

65. __________ is the information or ideas the sender wants to give the receiver
A. input
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B. channel
C. message
D. output
ANSWER: A

66. The letter of acknowledgement ____

A. provides a record.
B. shows courtesy.
C. avoids misunderstanding
D. serves all the above purposes.
ANSWER: D

67. The letter should be based on____

A. I attitude
B. you attitude
C. we attitude.
D. my attitude.
ANSWER: B

68. The reimbursement of expenses is generally made by the ___

A. principal.
B. agent.
C. subordinate.
D. owner.
ANSWER: C

69. Interpretation of data is followed by ___

A. recommendation.
B. suggestion.
C. conclusions.
D. complaint.
ANSWER: B

70. Communication network in any organization is____

A. internal & external.
B. verbal & written.
C. oral & non-verbal.
D. feedback.
ANSWER: A

71. Empathy leads to ____

A. greater receptivity.
B. more involvement.
C. greater focus.
D. causality.
ANSWER: C

72. Colours also have a ____effect.

A. psychological.
B. physiological.
C. sociological.
D. socio psychological.
ANSWER: A

73. Blue colour refers ____

A. sincerity.
B. traditional.
C. danger.
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D. faith.
ANSWER: A

74. Gray colour refers ____

A. confidence & wisdom
B. cheerfulness & vigour.
C. life & coolness.
D. . danger.
ANSWER: A

75. Bold colour in a report implies ____

A. emphasis.
B. attention.
C. power.
D. traditional.
ANSWER: C

76. Informal communication is otherwise known as ____

A. person to person communication.
B. internal communication.
C. external communication.
D. Authoritative communication.
ANSWER: B

77. Facial expressions and gestures are known as ____

A. face to face communication.
B. oral communication.
C. both 1 & 2.
D. Multimedia communication.
ANSWER: B

78. Communication in an organization should ideally flow____

A. from top to bottom.
B. from bottom to top.
C. both ways.
D. horizontally.
ANSWER: A

79. The official record of the proceeding of a meeting is known as ____

A. agenda.
B. minutes.
C. prospectus.
D. report.
ANSWER: A

80. The participants of a board meeting are _____

A. member.
B. directors.
C. member and directors.
D. outsiders
ANSWER: A

81. Minutes of resolutions is only resolutions ___

A. recorded.
B. development.
C. decision-making.
D. authenticated.
ANSWER: A
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82. A report is a basic management tool used in ____

A. personality development.
B. decision making.
C. individual development.
D. Self motivation.
ANSWER: A

83. Press reports refers to____

A. reports in newspapers.
B. reports through letters.
C. oral communication.
D. written communication.
ANSWER: B

84. A concise and accurate record of the proceedings at a meeting is called as ____
A. resolution.
B. minutes.
C. invoice.
D. agenda
ANSWER: A

85. List of items of business to be considered at a meeting is called as _____

A. agenda.
B. dividend.
C. prospectus.
D. reports.
ANSWER: C

86. Minutes of a meeting are usually prepared by ____

A. secretary.
B. chairman.
C. shareholder.
D. laymen.
ANSWER: D

87. _____reports are related to a single occasion or situation.

A. special .
B. periodic.
C. informal .
D. formal.
ANSWER: A

88. A collection letter is associate with ____

A. debtors .
B. creditors .
C. company.
D. customers.
ANSWER: A

89. A report given by a secretary to the Marketing Director may be called as _____
A. formal.
B. informal.
C. oral.
D. personal.
ANSWER: A

90. ____is done by drawing a list of the items of business to be transacted at the meeting.
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A. minutes .
B. resolution.
C. invitation .
D. agenda.
ANSWER: D

91. The minute books are the ____book of the company.

A. subsidiary.
B. statutory .
C. obligatory.
D. secondary.
ANSWER: B

92. The value mail e-mail, video conferencing etc some of the ___based media of communication.
A. computer .
B. traditional .
C. science .
D. rules.
ANSWER: C

93. Statutory Report is ____

A. an informal report.
B. not having legal sanction.
C. always a statistical report.
D. Formal report.
ANSWER: A

94. A report prepared and presented according to the form and procedure laid down law is called a ____
A. law report.
B. procedure report.
C. company report.
D. statutory report.
ANSWER: A

95. Organization Theory is written by _____

A. William Scott.
B. Newman & summer
C. Matthews.
D. James.
ANSWER: A

96. The official record of the proceeding of a meeting is called____

A. minutes.
B. notice.
C. both 1 & 2.
D. notes.
ANSWER: A

97. A circular is a form of ____

A. oral communication.
B. face-to-face communication.
C. group communication.
D. visual communication.
ANSWER: A

98. Dunning letters are also called ____

A. collection letters.
B. letter of credit.
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C. compliant letters.
D. Suggestion letters.
ANSWER: A

99. C.I.F. means ____

A. Cost Indent and Freight.
B. Cost Insurance and Fare.
C. Cost Insurance and Freight.
D. Cost Indent and Fare.
ANSWER: C

100. . Letter of credit is issued ____

A. by bank.
B. by supplier.
C. by customer.
D. By public.
ANSWER: D

101. Circular letter is meant for ____

A. a.communication.
B. personal communication.
C. secret communication.
D. Informal communication .
ANSWER: A

102. One of the following directly relates to provision of credit_____

A. current account
B. savings account.
C. recurring deposit.
D. discounting bills.
ANSWER: C

103. Marine insurance is effected FPA. FPA denotes____

A. free of particular average.
B. free of particular assignment.
C. free of partial average.
D. Fare of particular assignment.
ANSWER: C

104. The exit communication takes place when an employee____the organization.

A. enter into.
B. learning from.
C. both. (1 & 2).
D. leaves .
ANSWER: A

105. Clearance sales refer to ___

A. sale of pure chemicals
B. sale of detergents.
C. sale of food products
D. Sale of chemicals.
ANSWER: B

106. ____means giving a particular bias to the reality

A. abstracting.
B. slanting.
C. inferring.
D. information.
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ANSWER: B

107. _____stands for mental health

A. morale.
B. motivation.
C. co-operation.
D. coordination.
ANSWER: A

108. ____is a very conscious process of communication

A. warning.
B. order.
C. action.
D. education.
ANSWER: D

109. The effort to influence the attitudes, feeling or beliefs is ____

A. instruction.
B. persuasion.
C. suggestion.
D. motivation.
ANSWER: B

110. CWO stands for ________

A. cash with offer.
B. cash with order.
C. cash with option.
D. cash with opinion.
ANSWER: B

111. Business letter must possess the quality of ____

A. coherence.
B. incompleteness.
C. faultiness.
D. jargons.
ANSWER: A

112. The effective business letter must be ____

A. sender oriented.
B. reader oriented.
C. company oriented.
D. business oriented.
ANSWER: B

113. _____means the right use of putting in points or stops in writing.

A. exclamation.
B. semi colon.
C. comma.
D. full stop.
ANSWER: D

114. An informal report is usually in the form of a _____communication.

A. person to person.
B. many to one.
C. one to many.
D. company to company.
ANSWER: A

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115. _____reports are prepared and presented at regular and prescribed intervals
A. periodic reports.
B. special reports.
C. informal reports.
D. non-periodical reports.
ANSWER: A

116. _____s a basic management tool used in decision-making.

A. business letter.
B. report.
C. document.
D. specific reports.
ANSWER: B

117. ____report can be denied at any time.

A. oral report.
B. written report.
C. business report.
D. formal report.
ANSWER: A

118. ____is the list of words used in the reports.

A. conclusion.
B. glossary.
C. index.
D. reference.
ANSWER: B

119. _____is the main part of the report.

A. conclusion.
B. recommendations.
C. description.
D. references.
ANSWER: C

120. _____the sources of information is a kind of spadework.

A. analyzing.
B. investigating.
C. making outline.
D. writing report..
ANSWER: B

121. _____reports are related to a single occasion or situation.

A. non-recurrent reports.
B. investigative reports.
C. special reports
D. formal reports.
ANSWER: C

122. ____should come as a logical conclusion to investigation and analysis

A. recommendations.
B. suggestion.
C. inferences.
D. conclusions.
ANSWER: C

123. _____is a device by which losses suffered by a few are shared by many.
A. insurance.
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B. cheque.
C. finance.
D. risk bearer.
ANSWER: A

124. ____is in finished form.

A. data.
B. system.
C. information.
D. character.
ANSWER: C

125. ____system monitors and control physical processes.

A. process.
B. transaction.
C. operations.
D. office automation.
ANSWER: A

126. ____is an integrated user-machine system.

A. management information system.
B. executive system.
C. decision making system.
D. knowledge based system.
ANSWER: A

127. _____system provides expert advice for operational chores.

A. business.
B. operation support.
C. end user systems.
D. expert systems.
ANSWER: D

128. EDP stands for ____

A. enterpreneurial development programme
B. electronic data processing.
C. electronic data passing.
D. electronic data patroning.
ANSWER: B

129. ___is the physical part of the computer

A. software.
B. human ware.
C. firmware.
D. hardware.
ANSWER: D

130. ____is usually indicated if anything is to be attached to a letter.

A. appendix.
B. annexures.
C. index.
D. enclosures.
ANSWER: D

131. _____is an important element in all business letters

A. signature.
B. letter head.
C. salutation.
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D. complimentary close.
ANSWER: C

132. ____is the set of instructions given to the computers.

A. hardware.
B. software.
C. human ware.
D. firmware.
ANSWER: B

133. ____computers operates by measuring.

A. analog.
B. digital.
C. hybrid.
D. main frame.
ANSWER: A

134. ____is something written after the letter is closed.

A. copy distribution.
B. enclosures.
C. postscripts.
D. reference.
ANSWER: C

135. ____is used at the end of a sentence which expreses a strong feeling.
A. colon.
B. exclamation mark.
C. semi colon.
D. the colon.
ANSWER: B

136. ____is the process of arriving at agreement through consultation

A. consensus.
B. grapevine.
C. informal.
D. braindrain.
ANSWER: A

137. An ___ report can be denied at any time

A. oral.
B. written.
C. special.
D. informal.
ANSWER: A

138. When superiors provide directions to their subordinates regarding what to do, which is known as
____ communication
A. upward.
B. horizontal.
C. downward.
D. lateral.
ANSWER: C

139. The minimum number of members necessary for a meeting is called as____
A. quorum.
B. resolution.
C. proxy.
D. prospectus.
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ANSWER: A

140. Bio-data is enclosed with the following letter _____

A. sales letter.
B. application letter.
C. complaint letter.
D. collection letter.
ANSWER: B

141. Language used in essay writing is ____

A. simple.
B. difficult.
C. confidential.
D. ambiguous.
ANSWER: A

142. Which one is not a component of a business letter_________

A. envelope.
B. salutation.
C. subject.
D. complimentary close.
ANSWER: A

143. The American style of writing the date in business letter starts with____
A. day.
B. month.
C. year.
D. time.
ANSWER: B

144. Informal communication network within the organization is known as _____

A. interpersonal communication.
B. intrapersonal communication
C. mass communication.
D. grapevines.
ANSWER: D

145. What kind of information should be included in a resume

A. work experience.
B. education.
C. affiliation and membership.
D. letter of recommendation.
ANSWER: B

146. Effective communication can only be achieved when ____

A. the audience is understood.
B. feedback is encouraged.
C. thoughts are organized..
D. systematic delivery of speech.
ANSWER: A

147. Words that have more than one meaning are called as ___
A. equivocal terms
B. jargon.
C. trigger wards.
D. biased language.
ANSWER: A

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148. ___is an authoritative communication

A. order.
B. persuasion.
C. advice.
D. counseling.
ANSWER: A

149. An effort to influence the attitude and feeling of others is ___

A. persuasion.
B. suggestion.
C. advice.
D. appreciation.
ANSWER: A

150. A motivated worker does not need much ____

A. supervision.
B. encouragement.
C. advice.
D. suggestion.
ANSWER: A

Staff Name
Umarani.K.

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