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    FW: Urgent Problem: Thu 4/2/2020 2:57 AM

    Uploaded by

    Mandar Bedse
    The document is an email thread between Agilent support staff and a customer regarding an error the customer was experiencing with their Cytogenomics software. Support arranged a WebEx meeting to investigate the issue, where they discovered the error was due to a connection problem between the client and server PC. The ticket was then closed after confirming the problem was resolved.

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    © All Rights Reserved
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    FW: Urgent Problem: Thu 4/2/2020 2:57 AM

    Uploaded by

    Mandar Bedse
    55 views4 pages
    The document is an email thread between Agilent support staff and a customer regarding an error the customer was experiencing with their Cytogenomics software. Support arranged a WebEx meeting to investigate the issue, where they discovered the error was due to a connection problem between the client and server PC. The ticket was then closed after confirming the problem was resolved.

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    PR#58900

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    The document is an email thread between Agilent support staff and a customer regarding an error the customer was experiencing with their Cytogenomics software. Support arranged a WebEx meeting to investigate the issue, where they discovered the error was due to a connection problem between the client and server PC. The ticket was then closed after confirming the problem was resolved.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    55 views4 pages

    FW: Urgent Problem: Thu 4/2/2020 2:57 AM

    Uploaded by

    Mandar Bedse
    The document is an email thread between Agilent support staff and a customer regarding an error the customer was experiencing with their Cytogenomics software. Support arranged a WebEx meeting to investigate the issue, where they discovered the error was due to a connection problem between the client and server PC. The ticket was then closed after confirming the problem was resolved.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 4

    4/2/2020 Mail - SUPPORT,INFORMATICS (Shared) - Outlook

    FW: Urgent problem


    Mandar Bedse (Agilent Informatics Support) <[email protected]>
    Thu 4/2/2020 2:57 AM
    Cc: SUPPORT,INFORMATICS (Shared) <[email protected]>; [email protected]
    <[email protected]>
    ##- Please type your reply above this line -##

    You are registered as a cc on this help desk request and are thus receiving email notifications on all updates to the request.
    Reply to this email to add a comment to the request.

    AUTO-NOTIFICATION: Please be advised that any forward/reply of this message (internal or external) will automatically
    update the ticket and notify all contacts associated with this ticket.

    Mandar Bedse, Apr 2, 3:26 PM IST:

    Hi Laura and Dr. Malvestiti,

    Thank you for your time during webex. In webex, we observed the error in client machine and
    reason was the connection between client and server PC. As it is resolved, we are closing this
    ticket. Feel free to contact us for future queries.

    Please spare a few minutes to provide feedback using a link in the email that you will be
    receiving after this email.

    Best Regards,
    Mandar Bedse
    Agilent Informatics Support

    AUTO-NOTIFICATION: Please be advised that any forward/reply of this message (internal or


    external) will automatically update the ticket and notify all contacts associated with this ticket.

    Mandar Bedse, Apr 1, 5:22 PM IST:

    Hi Hi Laura and Dr. Malvestiti,

    Please join the WebEx meeting using the below link and share your screen using "Share" option
    on the top of the webex widget.
    https://agilent.webex.com/meet/mandar.bedse

    To join the teleconference, click on the Telephone icon of WebEx widget -> Click on "Call me" -
    >Enter your phone number and click on call. You will receive a phone call on the number
    provided. Receive the call and follow the steps to join TC.

    Best Regards,
    Mandar Bedse
    https://outlook.office.com/mail/[email protected]/AAMkAGZjYjEzMzczLWUwYjEtNGFlZi1hMjdiLTBjMGRiMWM4NDE3ZAAuAAAAAAB… 1/4
    4/2/2020 Mail - SUPPORT,INFORMATICS (Shared) - Outlook

    Agilent Informatics Support

    AUTO-NOTIFICATION: Please be advised that any forward/reply of this message (internal or


    external) will automatically update the ticket and notify all contacts associated with this ticket.

    Mandar Bedse, Mar 31, 9:23 PM IST:

    Hi Laura and Dr. Malvestiti,

    Sure, Dr. Malvestiti is already in cc of this email.

    Best Regards,
    Mandar Bedse
    Agilent Informatics Support

    AUTO-NOTIFICATION: Please be advised that any forward/reply of this message (internal or


    external) will automatically update the ticket and notify all contacts associated with this ticket.

    PELLEGRINO,LAURA (A-Italy,ex1), Mar 31, 9:12 PM IST:

    Sorry here the email address of customer:

    [email protected]

    Can you send her and to me the email with the link for the webex?

    Thanks a lot

    Best

    Laura

    Laura Pellegrino, Ph.D.

    Genomics Field Application Scientist

    Diagnostics & Genomics Group

    Agilent Technologies Italy

    M: +39 3358269336 | www.agilent.com (http://www.agilent.com/)

    [email protected]

    Mandar Bedse, Mar 31, 8:43 PM IST:

    Hi Laura and Dr. Malvestiti

    We will be available at 2 PM Italy time tomorrow.

    Best Regards,
    Mandar Bedse
    Agilent Informatics Support

    https://outlook.office.com/mail/[email protected]/AAMkAGZjYjEzMzczLWUwYjEtNGFlZi1hMjdiLTBjMGRiMWM4NDE3ZAAuAAAAAAB… 2/4
    4/2/2020 Mail - SUPPORT,INFORMATICS (Shared) - Outlook

    AUTO-NOTIFICATION: Please be advised that any forward/reply of this message (internal or


    external) will automatically update the ticket and notify all contacts associated with this ticket.

    PELLEGRINO,LAURA (A-Italy,ex1), Mar 31, 8:27 PM IST:

    Dear team,

    We can organized a webex with this customer tomorrow and check how we can fix with them?

    I put below the email address of Dr, Malvestiti.

    The time slot could be or at 10 am or at 2 pm (Italy time).

    Please let me know if is working for you.

    Thanks a lot

    Best regards,

    Laura

    Laura Pellegrino, Ph.D.

    Genomics Field Application Scientist

    Diagnostics & Genomics Group

    Agilent Technologies Italy

    M: +39 3358269336 | www.agilent.com (http://www.agilent.com/)

    [email protected]

    Mandar Bedse, Mar 31, 7:15 PM IST:

    Hi Laura,

    Thank you for contacting Agilent Informatics Support.

    Could you please check if the path shown in error is accessible? Also, let us know what update
    is taken place?

    Best Regards,
    Mandar Bedse
    Agilent Informatics Support

    AUTO-NOTIFICATION: Please be advised that any forward/reply of this message (internal or


    external) will automatically update the ticket and notify all contacts associated with this ticket.

    PELLEGRINO,LAURA (A-Italy,ex1), Mar 31, 5:56 PM IST:

    Dear team,

    Here you can see the error message that have one of my customer in CC. She told us that this morning was done an
    update on the server pc, could you please let us know how we can fix the problem?

    Thanks a lot

    Best regards,
    https://outlook.office.com/mail/[email protected]/AAMkAGZjYjEzMzczLWUwYjEtNGFlZi1hMjdiLTBjMGRiMWM4NDE3ZAAuAAAAAAB… 3/4
    4/2/2020 Mail - SUPPORT,INFORMATICS (Shared) - Outlook
    Laura

    Laura Pellegrino, Ph.D.

    Genomics Field Application Scientist

    Diagnostics & Genomics Group

    Agilent Technologies Italy

    M: +39 3358269336 | www.agilent.com (http://www.agilent.com/)

    [email protected]

    From: Francesca Malvestiti <[email protected]>


    Sent: Tuesday, March 31, 2020 12:28 PM
    To: PELLEGRINO,LAURA (Agilent ITA) <[email protected]>
    Subject: aiuto

    Ciao laura

    mi è comparso questo messaggio e non mi apre cytogenomics, ha perso la connessione al server??

    Francesca Malvestiti

    [email protected]

    TOMA Advanced Biomedical Assays S.p.A., Impact Lab Group


    Via Francesco Ferrer 25/27
    21052 Busto Arsizio (VA)
    Tel: 0331-652911 Fax: 0331-652919
    www.tomalab.it (http://tomalab.it/)
    C.F. e P.IVA 00772010120
    CCIAA Varese Rea 155894 Capitale Sociale i.v. € 2.050.000

    Istituto certificato

    UNI EN ISO 9001:2015

    Qualità in Medicina di Laboratorio:2013

    SIGUCERT Sistema di Gestione per la Qualità nei Laboratori di Genetica Medica (ed. 2014)

    CONFIDENTIALITY NOTICE
    This message and its attachments (if any) may contain confidential, proprietary or legally privileged information and is
    intended only for the use of the addressee named above. No confidentiality or privilege is waived or lost by any
    mistransmission. If you are not the intended recipient of this message you are hereby notified that you must not use,
    disseminate, copy it in any form or take any action in reliance on it. If you have received this message in error please
    delete it and any copies of it and kindly inform the sender of this e-mail by replying or go to www.tomalab.com
    (http://www.tomalab.com) on 'contact us'.

    Prima di stampare questa mail pensate all'ambiente

    Attachment(s)
    image002.png

    This email is a service from Agilent Informatics Support.

    [6L4YLZ-D60Z]

    https://outlook.office.com/mail/[email protected]/AAMkAGZjYjEzMzczLWUwYjEtNGFlZi1hMjdiLTBjMGRiMWM4NDE3ZAAuAAAAAAB… 4/4

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