External Portable

™
My Passport
Studio™
User Manual
My Passport Studio User Manual
placeholder
WD Service and Support
Should you encounter any problem, please give us an opportunity to address it before
returning this product. Most technical support questions can be answered through our
knowledge base or e-mail support service at support.wdc.com. If the answer is not
available or if you prefer, please contact WD at the best telephone number shown
below.

Your product includes 30 days of free telephone support during the warranty period.
This 30-day period starts on the date of your first telephone contact with WD Technical
Support. E-mail support is free for the entire warranty period and our extensive knowl-
edge base is available 24/7. To help us keep you informed of new features and services,
remember to register your product online at https://www.wdc.com/register.

Accessing Online Support

Visit our product support website at support.wdc.com and choose from these topics:
• Downloads - Download drivers, software, and updates for your WD product.
• Registration - Register your WD product to get the latest updates and special
offers.
• Warranty & RMA Services - Get Warranty, Product Replacement (RMA), RMA Sta-
tus, and Data Recovery Information.
• Knowledge Base - Search by keyword, phrase, or answer ID.
• Installation - Get online installation help for your WD product or software.

Contacting WD Technical Support

When contacting WD for support, have your WD product serial number, system
hardware, and system software versions available.
North America Asia Pacific
English 800.ASK.4WDC Australia 1 800 42 9861
(800.275.4932) China 800 820 6682/+65 62430496
Spanish 800.832.4778 Hong Kong +800 6008 6008
India 1 800 11 9393 (MNTL)/1 800 200 5789 (Reliance)
011 26384700 (Pilot Line)
Europe (toll free)* 00800 ASK4 WDEU Indonesia +803 852 9439
(00800 27549338) Japan 00 531 650442
Korea 02 703 6550
Europe +31 880062100 Malaysia +800 6008 6008/1 800 88 1908/+65 62430496
Middle East +31 880062100 Philippines 1 800 1441 0159
Africa +31 880062100 Singapore +800 6008 6008/+800 608 6008/+65 62430496
Taiwan +800 6008 6008/+65 62430496

* Toll free number available in the following countries: Austria, Belgium, Denmark, France, Germany, Ireland, Italy,
Netherlands, Norway, Spain, Sweden, Switzerland, United Kingdom.

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Table of Contents
WD Service and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
Accessing Online Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
Contacting WD Technical Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii

1 About Your WD Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Major Features of the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Kit Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Optional Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Drive Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Physical Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Drive Interfaces. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Registering Your WD Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Handling Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

2 Connecting the Drive and Getting Started . . . . . . . . . . . . . . . . . . . . . . 5

Connecting the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Installing on a Mac OS X Tiger/Leopard/Snow Leopard . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Enhancing Performance With WD +TURBO. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Getting Started With WD SmartWare Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
WD SmartWare Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
WD SmartWare Home Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Viewing the Info/Online Help Topics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Hiding the WD SmartWare Virtual CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Showing the WD SmartWare Virtual CD. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

3 Backing Up Your Computer Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

About Backing Up Your Computer Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Backing It All Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Advanced Backup Capabilities. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Selecting Specific Content to Back Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Changing the Backup Software Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

4 Retrieving Backed Up Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

About Retrieving Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Retrieving a File/Folder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Retrieving a Folder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Retrieving All of Your Content . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

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5 Locking and Unlocking Your Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Password Protecting Your Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Unlocking Your Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Unlocking Your Drive With the WD SmartWare Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Unlocking Your Drive Without the WD SmartWare Software . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Changing Your Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Turning Off the Drive Lock Feature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

6 Managing and Customizing Your Drive . . . . . . . . . . . . . . . . . . . . . . . . 33

WD SmartWare Icon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Opening WD SmartWare Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Dismounting the Virtual CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Safely Dismounting the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Displaying the Status and Serial Number of the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Unlocking the Drive Manually . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
The WD SmartWare Software is Not Available. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Your Computer Exits Sleep Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Customizing Your Software Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Specifying a Different Retrieve Folder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Setting the Preferences Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Customizing Your Drive Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Specifying a Name For Your Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Registering Your Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Setting the Drive Sleep Timer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Erasing Your Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Showing or Hiding the Virtual CD Icon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Uninstalling the WD SmartWare Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

7 Checking Drive Health . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

8 Using the Drive With Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Reformatting the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Installing on Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Installing on Windows Vista/Windows 7. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Managing the Drive on Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Opening the WD SmartWare Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Checking Status and Temperature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Monitoring Icon Alerts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Disconnecting the Drive Safely. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Uninstalling the WD SmartWare Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Windows Vista or Windows 7. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Getting Started Without WD SmartWare Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

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9 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Installing, Partitioning, and Formatting the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Frequently Asked Questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

A Installing an SES Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Installing the Driver Automatically . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Installing the Driver Manually . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Windows Vista . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Installing the Driver Automatically . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Installing the Driver Manually . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Windows 7 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

B Compliance and Warranty Information . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Regulatory Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
FCC Class B Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
ICES-003/NMB-003 Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Safety Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
CE Compliance For Europe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
KCC Notice (Republic of Korea only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Environmental Compliance (China). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Warranty Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Obtaining Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

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About Your WD Drive

11 Welcome to your My Passport™ Studio™ ultra-portable hard drive, an elegant, high-
capacity storage solution for all the chapters of your digital life. Our latest edition
features visual, easy-to-use, automatic, continuous backup software, and drive lock
security protection.

WD's best-selling My Passport Studio FireWire external hard drive features

WD SmartWare™ software that backs up your data automatically and continuously,
shows your backup as it happens, and brings back lost files effortlessly.

This introductory chapter includes the following topics:

Major Features of the Drive

Kit Contents
Optional Accessories
Compatibility
Drive Format
Physical Description
Registering Your WD Product
Handling Precautions

Major Features of the Drive

WD's ultra-portable, Mac®-ready My Passport Studio drive is smaller than ever but
packed with innovative features to help you organize your digital life.

Smart display—Create your own personalized drive label to remind you of what's stored
on each drive. You can even view the label when the drive is unplugged. The display also
includes available capacity and security status.

Our smallest portable drive ever—We're experts in portable storage, so we designed a

smaller, high-quality hard drive inside a premium finished package.

FireWire® 800—Save and access data at top speeds with the high-performance
FireWire 800 interface.

USB 2.0—For maximum flexibility, you can also connect your drive via the USB 2.0 port
on your computer. No separate power supply is needed.

Note: An optional cable is available for the few computers that limit power from
the USB port.

Designed for use with Mac computers—Formatted for Mac and compatible with
Apple® Time Machine™, this drive is plug-and-play ready for Mac computer users.

WD SmartWare™ software—See your life safe in one place.

• See your backup as it happens—Seeing is believing. Visual backup displays

your content in categories and shows the progress of your backup.
• Protect your data automatically—Relax. Your data is secure. Automatic,
continuous backup will instantly make a second copy whenever you add or
change a file.
• Bring back lost files effortlessly—Retrieve your valuable data to its original
location whether you've lost all your data or just overwritten an important file.
ABOUT YOUR WD DRIVE – 1
 • Take control—Customize your backup, set drive security, run diagnostics,
manage the power settings, and more in the WD SmartWare control center.
Note: For the best visual presentation, all WD SmartWare software screens are
displayed in a maximized configuration. If your display device does not
support this configuration, please see the alternatives at Answer ID 3777
in the WD Knowledge Base at http://support.wdc.com.

Drive lock—Gain peace of mind knowing that your data is protected from unauthorized
access or theft with password protection and 256-bit hardware-based encryption.

Planet friendly—We designed a small retail box from recycled materials to minimize
waste. We encourage you to recycle it.

Important: For the latest WD product information and news, visit our website at
www.westerndigital.com. For the latest software, firmware, and product documentation
and information, go to http://products.wdc.com/updates.

Kit Contents
• My Passport Studio ultra-portable hard drive
• WD SmartWare software (included on the drive)
• FireWire 800 cable
• FireWire 800 to 400 adapter
• USB micro cable
• Quick Install Guide

Quick Install Guide USB Micro Cable

My Passport Studio
FireWire 800 to 400 Adapter Ultra-portable Hard Drive FireWire 800 Cable

Optional Accessories
You can use the following accessories with the My Passport drive:

• Replacement or additional FireWire 800 cables or USB micro cables

• A special USB cable that might be needed for computers with limited bus power
For information about optional accessories for this product, visit:

US www.shopwd.com or www.wdstore.com
Canada www.shopwd.ca or www.wdstore.ca
Europe www.shopwd.eu or www.wdstore.eu
All others Contact WD Technical Support in your region. For a list of Technical Support
contacts, visit support.wdc.com and see Knowledge Base Answer ID 1048.

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 MY PASSPORT STUDIO
USER MANUAL

Compatibility
Mac® OS X® Windows®
• Tiger® • Windows XP
• Leopard® • Windows Vista®
• Snow Leopard™ • Windows 7

Important: For highest performance and reliability, install the latest updates and
service pack (SP). For Mac, go to the Apple menu and select Software Update. For
Windows, go to the Start menu and select Windows Update.

Drive Format
Your My Passport Studio drive is preformatted as a single HFS+J partition for
compatibility with all Mac OS X operating systems. If you want to use this drive with a
Windows computer, see “Reformatting the Drive” on page 48 and “Troubleshooting” on
page 56.

Physical Description

Lock Indicator
Customizable Label
Capacity Gauge

USB Port

FireWire Port

Power/Activity LED

Indicators

Power/Activity LED. The power/activity LED is on the spine of the drive.

Appearance Description
On steady Idle
Fast flashing (approximately 3 times per Active
second)
Slow flashing (once every 2.5 seconds) System standby

Capacity Gauge. The capacity gauge has ten sections that fill from left to right to
indicate space used on the drive during the power-on state. Each section represents
approximately 10 percent of drive capacity. The numerical display shows the amount of
space available.

ABOUT YOUR WD DRIVE – 3

 MY PASSPORT STUDIO
USER MANUAL

Segment % Filled Segment % Filled

(space used less than 5% does not display)
1 5 to 9 6 50 to 59
2 10 to 19 7 60 to 69
3 20 to 29 8 70 to 79
4 30 to 39 9 80 to 89
5 40 to 49 10 90 to 100

Note: The capacity gauge is visible only if the WD SmartWare software is

installed and running on your computer.

Lock Indicator LED. When illuminated, the lock indicator LED shows that you have set
a password on the drive. It is turned off only when you remove the password from the
drive or the drive loses power.

Drive Interfaces

Hi-Speed USB (USB 2.0). Supports data transfer rates up to 480 Mb/s. USB 2.0 is
backward-compatible with USB 1.1. Connection to a USB 1.1 port transfers data at USB
1.1 speed (up to 12 Mb/s).

FireWire 800. Has a maximum data transfer rate of 800 Mb/s and is backward-
compatible with FireWire 400 using a special cable such as the included FireWire 800 to
400 adapter. Connection to a FireWire 400 port transfers data at FireWire 400 speed (up
to 400 Mb/s).

Registering Your WD Product

Register your WD product to get the latest updates and special offers.You can easily
register your drive using the WD SmartWare software, as described in “Registering Your
Drive” on page 42. Another way is to register online at register.wdc.com.

Handling Precautions
WD products are precision instruments and must be handled with care during unpacking
and installation. Drives may be damaged by rough handling, shock, or vibration. Always
observe the following precautions when unpacking and installing your external storage
product:

• Do not drop or jolt the drive.

• Do not move the drive during activity.

ABOUT YOUR WD DRIVE – 4

 MY PASSPORT STUDIO
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Connecting the Drive and Getting Started

2 This chapter provides step-by-step instructions for connecting and installing the drive on
your computer. It includes the following topics:

Connecting the Drive

Installing on a Mac OS X Tiger/Leopard/Snow Leopard
Enhancing Performance With WD +TURBO
Getting Started With WD SmartWare Software
WD SmartWare Overview
WD SmartWare Home Screen
Viewing the Info/Online Help Topics
Hiding the WD SmartWare Virtual CD
Showing the WD SmartWare Virtual CD

Connecting the Drive

1. Turn on your computer.
2. Connect your My Passport drive using either the USB micro cable or the
FireWire 800 cable as shown in Figure 1.

Using a USB Micro Cable Using a FireWire 800 Cable

Figure 1. Connecting the My Passport Drive

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Installing on a Mac OS X Tiger/Leopard/Snow Leopard

This section provides directions on installing the drive for the first time.

Note: If you have reformatted the drive for use on Windows, see “Using the Drive
With Windows” on page 48 or “Troubleshooting” on page 56.

After you physically connect the drive as shown in Figure 1 on page 5, the
WD SmartWare virtual CD mounts on the desktop and is listed under Devices in Finder:

Note: WD SmartWare software is provided in the form of a virtual CD (VCD) drive

on your My Passport drive. The VCD displays on your desktop and
behaves just like a physical CD.

The My Passport icon also displays on the desktop:

1. Double-click the WD SmartWare virtual CD, and then double-click the

WD SmartWare icon on the screen that displays:

2. Mac OS X Leopard and Snow Leopard only: A message asks whether you want to
use the My Passport drive to back up with Time Machine:

a. If you do not want to use the Time Machine backup software, click Cancel.
b. If you do want to use the Time Machine backup software, click Use as Backup
Disk. The My Passport icon now displays as .

Note: WD SmartWare software is fully compatible with Apple's Time Machine

software. When using Time Machine, the WD SmartWare software can still
be used for password protecting the drive, registering the drive, and
running diagnostics.

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3. The Welcome to WD SmartWare screen displays:

If a Flash Player is installed on your computer, the screen is animated.

4. Continue to “Enhancing Performance With WD +TURBO” in the next section
(optional), and then “Getting Started With WD SmartWare Software” on page 9.

Enhancing Performance With WD +TURBO

WD +TURBO is a utility on the WD SmartWare VCD that improves the performance of
the My Passport drive on Mac computers.

To install WD +TURBO:

1. Double-click the WD SmartWare icon on the desktop.

2. Double-click the Extras folder.
3. Double-click the WD +TURBO Installer icon to display the WD +TURBO Driver
Installer screen:

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4. On the WD +TURBO Driver Installer screen, click Install to display the License
Agreement and Warranty Disclaimer:

5. Read the license agreement and click Accept to continue.

6. A message informs you that installing the WD +TURBO drivers requires you to restart
your computer to make them active:

Click Yes to continue.

7. In the Password box, type the password that you normally use to access your
computer:

8. Click OK.
The computer restarts when the installation completes.

The My Passport icon on the desktop now looks like this:

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Getting Started With WD SmartWare Software

Note: For the best visual presentation, all WD SmartWare software screens are
displayed in a maximized configuration. If your display device does not
support this configuration, see the alternatives at Answer ID 3777 in the
WD Knowledge Base at http://support.wdc.com.

After you select either Back Up Files, Set Up Drive, or Retrieve a backup, the software
guides you through a simple two-step WD SmartWare software installation process. The
system automatically alerts you if a newer version of software is available. Always use
the latest version of software, especially on a new installation.

After the installation completes, the WD SmartWare software will either:

• Guide you through:

- Backing up your files (see Figure 2 and “Backing Up Your Computer Files” on
page 17)
- Setting up your drive security (see Figure 3 on page 10 and “Password Pro-
tecting Your Drive” on page 28)
• Display the Home screen (see Figure 4 on page 10 and “WD SmartWare Home
Screen” on page 11)
Note: The initial Backup and Drive Settings screens only appear one time—the
first time you install the WD SmartWare software on your computer. After
that, launching the software displays the Home screen so you can choose
what you want to do.

Figure 2. Initial Backup Screen

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Figure 3. Initial Drive Settings Screen

Figure 4. Home Screen

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WD SmartWare Overview
WD SmartWare software is an easy-to-use tool that gives you the power to:

• Secure your drive—In drive settings, create a password to protect your encrypted
drive from unauthorized access or data theft.
• Protect your data automatically—Automatic, continuous backup instantly makes
a copy whenever you add or change a file.
Note: Automatic backup protection is continuous for as long as your My
Passport drive is connected to your computer. Then, whenever you
disconnect and reconnect the drive to your computer, the WD SmartWare
software rescans your computer for new or changed files and resumes
automatic, continuous backup as before.

• See your backup as it happens—Seeing is believing. Visual backup organizes and

displays your content into categories and shows the progress of your backup.
• Retrieve lost files effortlessly—Bring back your valuable data to its original
location whether you’ve lost all your data or just overwritten an important file.

WD SmartWare Home Screen

The WD SmartWare Home screen (available after installation and the initial backup and
security setup) provides four tab-selected options:
• Home screen—Provides a Content Gauge with the capacity of each hard drive in
or connected to your computer (see Figure 4 on page 10)
• Backup screen—Manages existing backups or creates new backups of your
important data, including movies, music, documents, e-mail, and photos (see
Figure 5 on page 18)
• Retrieve screen—Brings back valuable data that has been lost or overwritten (see
Figure 8 on page 25)
• Settings screen—Manages security, diagnostics, power settings, and backup
parameters (see Figure 6 on page 22)

On the Home screen, you can change the drive being categorized with the drop-down
selection box under the name of your computer. By selecting a different drive, the
system will identify the categories of files on that drive. Then click the:
• Backup tab to back up files from the selected drive to your My Passport drive
• Retrieve tab to retrieve backed up files from your My Passport drive to any
location on your computer
In the Content Gauge for your computer’s hard drive, all of your files that are available for
backup are shown against a blue background in categories that are based on the
following folders on your computer:

• Music
• Movies
• Pictures
• Mail
• Documents
• Other
Each category includes all of the files in the represented folder except the Other
category, which includes all of the files in all other folders on your computer.

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Note that:
• The System category, shown against a dark gray background, includes all of your
operating system files that are not available for backup. Files that are not backed
up include system files, program files, applications, and working files.
• The Retrieved category, also shown against a dark gray background, shows the
files that you have retrieved from a prior backup. They, too, are not available for
backup.
• Hovering the pointer over a category displays the number of files in the category.
In the Content Gauge for your My Passport drive, the Additional Files category includes
all of the files shown in the used space portion of your drive properties. This space is not
available for backups.

Note: The small number of files that are shown in the Additional Files category
when you first install the WD SmartWare software—before performing
your first backup—represent the system and hidden files that your
computer’s operating system put there when you installed the drive.

Viewing the Info/Online Help Topics

Each WD SmartWare screen provides easy access to online help information to quickly
guide you through your backup, retrieve, and settings tasks. Whenever you are uncertain
about what to do, just click the info/online help icon in the upper-right corner of any
screen:

To close the info/help screen after reading the online help, click the red X button in the
upper-left corner of the screen.

Hiding the WD SmartWare Virtual CD

If you have decided to get started without installing the WD SmartWare software, you
might also want to hide (disable) the WD SmartWare virtual CD (VCD). Doing this would
be a simple two-click operation from the WD SmartWare Virtual CD Settings dialog (see
“Showing or Hiding the Virtual CD Icon” on page 44). But if you have not installed the
WD SmartWare software, it is more involved, and you should be aware of the following
precautions:
• Hiding the VCD inhibits access to the WD SmartWare Virtual CD Manager utility
that enables and disables the VCD. If you move the drive to another computer, the
VCD remains hidden there too. You will need to either copy the utility back to the
drive or download another copy of it if you want to show the VCD or install the
WD SmartWare software on the other computer.
• You cannot run the WD SmartWare Virtual CD Manager utility directly from the
drive—you must run it from a folder on your desktop.

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With those precautions in mind, if you have not installed the WD SmartWare software
and want to hide the VCD:
1. Double-click the WD SmartWare icon to display the VCD file listing:

2. Use the copy/paste or drag/drop function to copy the Virtual CD Manager file from
the VCD file listing to the desktop of your computer.
3. Double-click the Virtual CD Manager file on your desktop to display the
WD SmartWare Virtual CD Manager utility screen:

4. Click Continue.
5. Read the license agreement and click Accept to continue.
The WD SmartWare Virtual CD Manager utility locates your drives and asks you to
select the one you want to configure:

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6. Select your My Passport drive, and the WD SmartWare Virtual CD Manager utility
displays its current and target VCD settings:

7. Click Configure Drive to continue and, as prompted, for your change to take effect,
you must power cycle your My Passport drive:
a. Disconnect the USB micro cable or FireWire cable from your drive.
b. Wait ten seconds.
c. Reconnect the USB micro cable or FireWire cable to your drive.
8. Click Exit to close the WD SmartWare Virtual CD Manager utility and check your
desktop display to confirm the change.
9. If you think you might later want to move your My Passport drive to another
computer, show (enable) the VCD there, or install the WD SmartWare software, then
use the copy/paste or drag/drop function to copy the Virtual CD Manager folder from
your desktop to your My Passport drive.

Showing the WD SmartWare Virtual CD

If you got started without installing the WD SmartWare software, hid (disabled) the
WD SmartWare virtual CD (VCD), and now want to move your My Passport drive to
another computer, or install the WD SmartWare software, you might want or need to
show (enable) the VCD on the other computer. Doing this would be a simple two-click
operation from the WD SmartWare Virtual CD Settings dialog (see “Showing or Hiding
the Virtual CD Icon” on page 44). But if you have not installed the WD SmartWare
software and have hidden the VCD, it is more involved.
If you have not installed the WD SmartWare software and want to show the VCD:
1. Use the copy/paste or drag/drop function to copy the Virtual CD Manager file from
your My Passport drive to the desktop of your computer. (This is the file that you
copied to your My Passport drive at step 9 of “Hiding the WD SmartWare Virtual CD”
in the prior section.)
If you did not copy the Virtual CD Manager folder to your My Passport drive when
you hid the VCD, then use your Internet connection to download the utility Virtual CD
(VCD) Manager for Mac from support.wdc.com.

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2. Open the Virtual CD Manager folder or the downloaded utility .zip file
(Virtual_CD_Manager_vxxxx.zip) and double-click the appropriate .exe file to display
the WD SmartWare Virtual CD Manager screen:
• Virtual CD Manager.exe from the Virtual CD Manager folder
• Virtual_CD_Manager_vxxxx.exe from the downloaded .zip file

3. Click Continue.
4. Read the license agreement and click Accept to continue.
The WD SmartWare Virtual CD Manager utility locates your drives and asks you to
select the one you want to configure:

5. Select your My Passport drive, and the WD SmartWare Virtual CD Manager utility
displays its current and target VCD settings:

6. Click Configure Drive to continue.

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7. As prompted, for your change to take effect, you must power cycle your My Passport
drive:
a. Disconnect the USB micro cable or FireWire cable from your drive.
b. Wait ten seconds.
c. Reconnect the USB micro cable or FireWire cable to your drive.
8. Click Exit to close the WD SmartWare Virtual CD Manager utility.
9. Check your desktop display to confirm the change.

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Backing Up Your Computer Files

3 This chapter includes the following topics:
About Backing Up Your Computer Files
Backing It All Up
Advanced Backup Capabilities

About Backing Up Your Computer Files

The WD SmartWare software automatically and continuously backs up all of the content
(music, movies, photos, documents, e-mail, and other files) on your computer to your My
Passport drive.

Note: One installation of the WD SmartWare software supports up to three

backup drives that are configured with WD SmartWare software.

After the WD SmartWare software categorizes the different types of content you have,
simply clicking the Run Backup button backs all of them up. Or you can select specific
types of content to back up.

After performing a backup, the WD SmartWare software protects your files by backing
up any:
• New file that is created on your computer or copied to your hard drive
• Existing file that is changed in any way
This protection is automatic—the WD SmartWare software does it for you without any
action on your part—just make sure to leave your My Passport drive connected to your
computer.

Note: Automatic backup protection is continuous for as long as your My

Passport drive is connected to your computer. Then, whenever you
disconnect and reconnect the drive to your computer, the WD SmartWare
software rescans your computer for new or changed files and resumes
automatic, continuous backup as before.

Additionally, the Backup screen (see Figure 5 on page 18) provides:

• Content Gauges for your computer’s disk drives, so you can see the number of
files and the storage size for each content category
• A Refresh View button for refreshing the Content Gauges
• A Detailed View content box that you can use to select specific categories of files
or folders to back up, with an Apply button for implementing your selections
• Run Backup and Pause Backup buttons for starting and stopping backups

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Figure 5. Backup Screen

In the Content Gauges for your computer’s disk drives, the categories of files that would
be included in the backup if you click Run Backup are shown:
• Light blue background in the Content Gauge for your computer’s hard drive
represents the original files that are available for backup
• Gray background in the Content Gauge for your My Passport drive represents the
potential backup copies of the original files
• Dark blue background identifies categories of files that have been backed up

In the Content Gauge for your My Passport drive, the Additional Files category includes
all of the files shown in the used space portion of your drive properties. This space is not
available for backups.

In the Content Gauges and the Detailed View content box, the file categories are based
on the following folders on your computer:

• Music
• Movies
• Pictures
• Mail
• Documents
• Other
Each category includes all of the files in the represented folder except the Other
category, which includes all of the files in all other folders on your computer.

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Note that:
• The System category, shown against a dark gray background, includes all of your
operating system files that are not available for backup. Files that are not backed
up include system files, program files, applications, and working files.
• The Retrieved category, also shown against a dark gray background, shows the
files that you have retrieved from a prior backup. They, too, are not available for
backup.
• Hovering the pointer over a category displays the number of files in the category.
To back up other internal hard drives, click the Home tab and select the drive.

Backing It All Up
To back up all of your computer files:

1. Click the Backup tab to display the Backup screen (see Figure 5 on page 18).
2. Click Run Backup to back up all of your files.
3. During the backup:
• The Backup screen displays a progress bar and a message indicating the amount
of data that has been backed up.
• The blue background in the Content Gauge for your computer’s hard drive
changes to yellow/amber for all of the files that have not yet been backed up.
• The gray background in the Content Gauge for your My Passport drive changes
to blue for each category as the backup completes.
• You can continue to set up you drive or perform any other functions since the
WD SmartWare software will back up all of your files in the background.
• A Pause Backup button is available for you to stop the backup.
4. Appearance of a backup successfully finished message means that the backup
completed normally.
If any files could not be backed up, the WD SmartWare software displays a:
• Caution message indicating the number of files involved
• View link that you can click to see a list of the files and the reasons they were not
backed up
Some applications and running processes can keep files from being backed
up. If you cannot determine why some of your files were not backed up, try:
• Saving and closing all of your open files
• Closing all running applications—including your e-mail program and web browser

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Important: Appearance of a Caution message indicating that your drive is full

means that there is not enough free space on the drive to complete
the backup.

The best long-term solution would be to relegate the drive to long-

term archive storage and:
a. Click the Home tab to display the Home screen.
b. Click the WDStore link in the WD Online box to view the Western
Digital Online Store website.
c. Click External Hard Drives and select the best drive to suit your
future requirements.

5. If you clicked Pause Backup at step 3, the Stop backup? confirmation prompt
reminds you that if you stop the backup before it completes, the WD SmartWare
software removes all of the backup files that were just copied to your My Passport
drive.
To continue, click either:
• Continue Backup to disregard your pause request and resume the backup
• Stop Backup to follow through with your pause request, stop the backup, and
remove the newly created backup files

Advanced Backup Capabilities

The advanced backup capabilities include:

• Selecting specific content to back up

• Changing the backup software settings:
- Choosing the number of backup versions to keep
- Pausing the backup until your computer is idle

Selecting Specific Content to Back Up

To back up some of your computer files:
1. On the Backup screen (see Figure 5 on page 18), select Detailed View to open the
backup files content box:

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2. In the backup files content box:

• Select the check boxes for the categories of files that you want to include in the
backup.
• Clear the check boxes for the categories of files that you want to exclude from
the backup.
Changing the selections activates the Apply and Revert buttons:

3. Click Apply to refresh the Content Gauge for your My Passport drive.
4. Click Run Backup to back up the selected categories of files.

Changing the Backup Software Settings

To optimize your backup, you can:
• Specify the number of backup versions to keep for each file
• Pause backups until your computer is idle

To configure these backup options:

1. Click the Settings tab to display the Settings screen (see Figure 6 on page 22).
2. Click Set Up Software to display the Software Settings screen (see Figure 7 on
page 22).

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Figure 6. Settings Screen

Figure 7. Software Settings Screen

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Specifying the Number of Backup Versions. The WD SmartWare software enables

you to keep up to 25 older versions of each file. If you overwrite or delete a file by
mistake, or want to see the file a couple of versions ago, The WD SmartWare software
has a copy for you.

You will always have the most-recent specified number of versions of each file available
for retrieves, and you can choose to keep between 1 and 25 versions.

Keeping more versions:

• Improves your ability to retrieve files from a longer back-in-time period
• Consumes more disk space

To specify the number of backup versions that you want to keep for each file:
1. On the Software Settings screen (see Figure 7 on page 22), click Set File History to
display the Set File History dialog:

2. Specify the number of file versions that you want to keep (from 1 to 25) in the Enter
the number of backup versions to keep for each file box.
3. Click Apply to save and implement the new number of backup versions.

Pausing Backups Until Your Computer is Idle. A large backup can take a lot of time,
and can consume a lot of your system processing resources. The WD SmartWare
software works in the background using minimal computer resources while you are
working on your computer. Enabling the Backup Speed option directs the
WD SmartWare software to pause backups until your computer is idle. This is the default
configuration of the WD SmartWare software.

1. On the Software Settings screen (see Figure 7 on page 22), click Backup Speed to
display the Reduce Backup Speed dialog:

2. Select or clear the Pause backup until computer is idle check box to enable or
disable the Backup Speed option.

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Retrieving Backed Up Files

14 This chapter includes the following topics:
About Retrieving Files
Retrieving a File/Folder
Retrieving a Folder
Retrieving All of Your Content

About Retrieving Files

The WD SmartWare software makes it easy for you to retrieve files that have been
backed up on your My Passport drive and either:
• Restore them to their original locations on your computer
• Copy them to a special retrieve folder

Retrieve is generally a five-step process:

1. Choose the drive to retrieve content from on the Home screen.
2. Choose the backup you want to retrieve content from. (This is only required if you
have created several different backups on your My Passport drive.)
3. Choose whether content will be retrieved to a special retrieve folder or to the original
location.
4. Choose what content to retrieve, either files, folders, or everything.
5. Retrieve the content.

Retrieving a File/Folder
After selecting the drive on the Home screen, you can retrieve files or complete folders
from your My Passport drive. To retrieve a file or folder from your drive:
1. Click the Retrieve tab to display the Retrieve screen (see Figure 8 on page 25).
2. In the Backed Up Volumes box, select the WD SmartWare volume that you want to
retrieve a file or folder from and click Select Destination to display the Select a
destination for retrieved files screen (see Figure 9 on page 25).
3. On the Select a destination for retrieved files screen:
IF you want to copy your
retrieved content to . . . THEN . . .
Its original location, a. Select the To the Original Places option.
b. Click Select Files to display the Select content to
retrieve... screen (see Figure 10 on page 26) and
proceed to step 4 on page 26.
A retrieved content folder, a. Select the In a Retrieved Content Folder option.
b. If you want to specify a different retrieve folder, click
Browse and use the browse function to identify the
new retrieve folder.
c. Click Apply to save and implement the new retrieve
folder.
d. Click Select Files to display the Select content to
retrieve... screen (see Figure 10 on page 26) and
proceed to step 4 on page 26.

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Figure 8. Retrieve Screen

Figure 9. Select a Destination for Retrieved Files Screen

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Figure 10. Select Content to Retrieve Screen

4. On the Select content to retrieve... screen, select Retrieve Some Files to display the
retrieve files selection box (see Figure 11 on page 27).
5. Navigate through the folder structure to find the content of interest. Also, you can use
the search box by typing the name (or partial name) of the file or folder you are
looking for:
• Click the appropriate file category button to list the files by category:
- Pictures
- Music
- Movies
- Documents
- Other
- Mail
• Select the view icon to list individual files.
• Type all or part of the file name in the search box to locate the file and press
Enter to initiate the search. To eliminate the search filter, delete all of the text in
the search box and press Enter.
• Select the check box for the file or folder that you want to retrieve.

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Figure 11. Retrieve Files Selection Box

6. Click Start Retrieving.

7. During the retrieve:
• The Retrieve screen displays a progress bar and a message indicating the
amount of data that has been copied to the specified retrieve location.
• A Cancel Retrieving button is available for you to stop the retrieve.
8. A Retrieval accomplished message signifies completion of the retrieve.
A Partial retrieve accomplished message means a file you selected for the retrieve
was not copied to the specified retrieve location. In this case, either a:
• Files Not Retrieved message provides the number of files that were not
retrieved and a link to a failed-to-retrieve information screen. Click the View files
link to see the list of files and the reasons they were not retrieved.
• Destination is full message means that your computer does not have sufficient
disk space to complete the retrieve.

Retrieving a Folder
To retrieve a folder from your drive, and all of the content within a folder, which might be
across multiple categories, in the retrieve files selection box (see Figure 11), double-click
the folder of interest and choose Select folder in all content categories.

Retrieving All of Your Content

On the Select content to retrieve... screen (see Figure 10 on page 26), choose the
Retrieve all Files option to retrieve content across all categories and copy them to
either their original locations or the Retrieve Contents folder.

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Locking and Unlocking Your Drive

15 This chapter includes the following topics:
Password Protecting Your Drive
Unlocking Your Drive
Changing Your Password
Turning Off the Drive Lock Feature

Password Protecting Your Drive

You should password protect your drive if you are worried that someone else will gain
access to your drive and you do not want them to be able to access your content on the
drive.

CAUTION! The WD SmartWare software uses your password to electronically

lock and unlock your drive. If you forget your password, you will not be able to
access the data that is on your drive or write new data to it. You will have to erase
the drive before you can use it again.

You can reach the Security dialogs for password management during the initial getting
started process or from the Settings tab and the Drive Settings screen within the
WD SmartWare application. On the Security dialogs, you can:
• Create a password
• Change a password
• Eliminate the need for a password
To create a password and keep others from accessing the files on your drive, as an
example from the Settings tab:
1. Click the Settings tab to display the Settings screen (see Figure 6 on page 22).
2. Click Set Up Drive to display the Drive Settings screen (see Figure 12 on page 29).
3. Click Security to display the Set Security dialog:

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Figure 12. Drive Settings Screen

4. Type your password in the Choose a password box.

5. Retype your password in the Verify password box.
6. Type a hint to help remind yourself of your password in the Password hint box.
7. Read the warning about the possibility of data loss if you forget your password.
8. Click the I understand check box to signify that you accept the risk.
9. Click Save Security Settings to save your password and enable password
protection for your drive.

CAUTION! After creating a password, the drive remains unlocked for as long as
you continue your current work session. Then, the WD SmartWare software:
• Locks the drive when you shut down your computer, disconnect your drive, or the
computer goes into the sleep mode
• Requires you to type your password to unlock the drive when you restart your computer
or reconnect your drive

Unlocking Your Drive

After you have created a password to keep others from accessing the files on your drive,
you will have to type your password to unlock the drive whenever:
• You shut down and restart your computer
• You disconnect and reconnect the drive to your computer
• Your computer exits the sleep mode

You will have to do this even if you do not have the WD SmartWare software installed on
your computer.
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Unlocking Your Drive With the WD SmartWare Software

Whenever you shut down and restart your computer, or disconnect and reconnect the
drive to your computer, the WD SmartWare software displays the Please provide your
password prompt:

To unlock your drive:

1. Type your password in the Password box.
If you provided a password hint when you created your password, click the
Password hint pointer to see the hint.
2. Click Unlock to unlock your drive and enable the WD SmartWare software.
Clicking Cancel leaves the drive locked and inhibits access to the Backup and
Retrieve functions.

Unlocking Your Drive Without the WD SmartWare Software

Whenever you connect your password-protected drive to a computer that does not have
the WD SmartWare software installed, you can still access the virtual CD partition on
your drive, and install the WD SmartWare software as usual. You will not be able to
access the data portion of your drive.

To unlock the drive without the WD SmartWare software installed:

1. Start the WD SmartWare Drive Unlock utility by either:
• Using your computer’s file management utility to open the WD SmartWare virtual
CD and double-clicking the Unlock file
• Double-clicking the WD SmartWare virtual CD on the desktop and double-
clicking the DriveUnlock icon

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2. Type your password in the Password box.

If you provided a password hint when you created your password, click the
Password hint pointer to see the hint.
3. Click Unlock to unlock your drive.
If you click Exit, you will not be able to access the files on your drive.
4. At the Your drive is now unlocked prompt, click Exit to close the WD SmartWare
Drive Unlock utility screen.

Changing Your Password

To change your password:
1. Click Security on the Drive Settings screen (see Figure 12 on page 29) to display the
Your Drive is Secure dialog:

5. Type your password in the Password box.

2. Select the Change password option and:
a. Type your new password in the New password box.
b. Retype your new password in the Verify password box.
c. Type a hint to help remind yourself of your new password in the New password
hint box.
6. Click Update Security Settings to change your password.

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Turning Off the Drive Lock Feature

To remove password protection from your drive:
1. Click Security on the Drive Settings screen (see Figure 12 on page 29) to display the
Your Drive is Secure dialog:

2. Type your password in the Password box.

3. Select the Remove security option.
4. Click Update Security Settings to remove password protection from your drive and
redisplay the Set Security dialog.

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Managing and Customizing Your Drive

16 This chapter includes the following topics:
WD SmartWare Icon
Opening WD SmartWare Software
Displaying the Status and Serial Number of the Drive
Safely Dismounting the Drive
Displaying the Status and Serial Number of the Drive
Unlocking the Drive Manually
Your Computer Exits Sleep Mode
Customizing Your Drive Settings
Uninstalling the WD SmartWare Software

WD SmartWare Icon
After you have installed the WD SmartWare software, the WD SmartWare icon
displays in the bar at the top-right corner of the screen:

Clicking the icon enables you to:

• Open the WD SmartWare software

• Safely dismount the drive and the virtual CD
• Check the remaining capacity of the drive
• Display the serial number of the drive
• Monitor drive status and temperature
• Unlock the drive manually
The following sections describe how to use the icon and other ways to do these things.

Opening WD SmartWare Software

When the WD SmartWare software is running in the background after it has been
installed, there are two ways to open it:

• Click the WD SmartWare icon and select Open WD SmartWare:

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• Double-click WD SmartWare in the Applications list:

Either way displays the WD SmartWare Home screen:

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Dismounting the Virtual CD

To be sure all data has been written to the drive before you physically disconnect it,
dismount the virtual CD (VCD) as well as the drive or volume.

Note: There are other reasons you might want to dismount a VCD. For example,
if you have more than one My Passport drive with the same software
connected to your Mac, multiple My Passport VCD icons display on your
desktop. To clean up your desktop, you can dismount duplicate VCDs.

1. Click the WD SmartWare icon to display a list of drives.

2. Select the My Passport whose VCD you want to dismount, and then on the
submenu, click Unmount CD:

Safely Dismounting the Drive

CAUTION! To prevent data loss, close all active windows and applications before
shutting down or removing the drive.

1. Use either of two ways to safely dismount the drive:

• Click the WD SmartWare icon to display a list of drives. Select the My

Passport, and then on the submenu, select Unmount Volumes:

If the drive has more than one volume, a prompt might ask you to select the
volume.

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• Click the My Passport icon on the desktop and select Eject “New Volume”
where New Volume is the name you assigned to the volume:

You might hear the drive power down as the Power LED flashes.
2. To ensure that all data has been written before you physically disconnect the drive,
dismount the virtual CD as described in “Dismounting the Virtual CD” on page 35.
3. Wait for the drive icon to disappear before disconnecting the drive from the
computer.

Displaying the Status and Serial Number of the Drive

You can use the WD SmartWare icon to find out if the drive is locked, how full it is,
and its serial number.

1. Click the WD SmartWare icon to display a list of drives:

2. Select the My Passport. The submenu displays the serial number of the drive, the
space available (if the drive is unlocked), and other options.
3. If the WD SmartWare software has been installed and the drive is locked:
a. Click Unlock Drive.
b. Type your password in the Password box.
If you created a password hint when you created your password, click the
Password hint pointer to see the hint.

c. Click Unlock to display the submenu.

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Unlocking the Drive Manually

The following situations require you to unlock the drive manually:

• The WD SmartWare software is not available

• Your computer exits the sleep mode

The WD SmartWare Software is Not Available

• You uninstalled the software and left the drive locked.
• You moved your drive to another computer, and need to unlock it without
installing the software.
To unlock the drive using the virtual CD:

1. Double-click the WD SmartWare virtual CD on the desktop.

2. Double-click the DriveUnlock icon:

The WD SmartWare Drive Unlock screen displays.

3. Type your password in the Password box.

If you created a password hint when you created your password, click the Password
hint pointer to see the hint.
4. Click Unlock.
Note: If you click Exit, you will not be able to access the files on your drive.

5. At the Your drive is now unlocked prompt, click Exit to close the WD SmartWare
Drive Unlock screen and display the WD SmartWare Home screen.

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Your Computer Exits Sleep Mode

If your computer goes into sleep mode, an unlock screen might not display when you
reactivate the computer. To unlock the drive, you can use the virtual CD as described in
“The WD SmartWare Software is Not Available” on page 37, or you can use the
WD SmartWare icon.

To unlock the drive using the WD SmartWare icon:

1. Click the WD SmartWare icon .

2. Select the drive and then Unlock Drive:

3. The WD SmartWare Drive Unlock screen displays:

4. Type your password in the Password box.

If you created a password hint when you created your password, click the Password
hint pointer to see the hint.
5. Click Unlock.
Note: If you click Exit, you will not be able to access the files on your drive.

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Customizing Your Software Settings

The WD SmartWare software makes it easy for you to quickly customize its own
software settings for the best possible performance with your drive by:
• Specifying the number of backup versions that you want to keep for each file
• Inhibiting backups until times when your computer is idle
• Specifying a unique folder on your computer to store files retrieved from your
drive
• Automatically:
- Displaying the WD SmartWare Home screen whenever you connect your drive
to your computer
- Checking for WD SmartWare software updates
To customize your WD SmartWare software settings for the best possible performance
with your drive, on the Software Settings screen (see Figure 7 on page 22):

IF you want to . . . THEN click . . . AND see . . .

Change the number of backup Set File History “Specifying the Number of
versions to keep for each file, Backup Versions” on page 23.
Enable anytime backups or inhibit Backup Speed “Pausing Backups Until Your
them until your computer is idle, Computer is Idle” on page 23.
Specify a path to a different retrieve Retrieve Folder “Specifying a Different Retrieve
folder, Folder” on page 39.
Change the options that whenever Preferences “Setting the Preferences
you reconnect your WD SmartWare Options” on page 40.
drive to your computer:
• Display the WD SmartWare Home
screen
• Check for software updates

Specifying a Different Retrieve Folder

When you start a retrieve, you can choose whether you want to store the retrieved files in
either:
• Their original locations on your computer
• A Retrieved Content folder

By default, the WD SmartWare software creates and uses a Retrieved Content subfolder
in your MYDESKTOP folder. To specify a different folder:
1. Either create a new folder or determine which existing folder you want to use.
2. On the Software Settings screen (see Figure 7 on page 22), click Retrieve Folder to
display the Set Retrieve Folder dialog:

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3. Click Browse and use the browse function to identify the new retrieve folder.
4. Click Apply to save and implement the new retrieve folder.

Setting the Preferences Options

When enabled, each time you reconnect your My Passport drive to your computer, the
Preferences options:
• Display the WD SmartWare Home screen
This is the default configuration of the WD SmartWare software, and it is
recommended when you routinely perform a number of backups or retrieves each
day. Otherwise, you might want to disable this option and open the
WD SmartWare Home screen whenever you need it.
• Check for software updates
This ensures that you are always using the most-recent software version.
To enable or disable the Preferences options:
1. On the Software Settings screen (see Figure 7 on page 22), click Preferences to
display the Set Preferences dialog:

2. Select or clear the check boxes to enable or disable the Preferences options:
• Open WD SmartWare when drive is connected
• Automatically check for WD SmartWare software updates

Customizing Your Drive Settings

The WD SmartWare software makes it easy for you to quickly customize the settings of
your drive for the best possible performance.
• Label—Create a custom name (label) that appears on the cover of your
My Passport drive.
• Security—Create, modify, and disable passwords that keep others from
accessing the files on your drive.
• Registration—Registering your drive to receive free technical support during the
warranty period and find out about software updates, product enhancements, and
price discount opportunities.
• Diagnostics—Performing diagnostics and status checks to make sure your drive
is working properly.
• Sleep Timer—Turning your drive off during periods of extended inactivity to
conserve power and extend the life of the drive.
• Drive Erase—Erase all of the contents on the drive, including any password that
has been set.
• Virtual CD—Show or hide the virtual CD icon and drive listing in your desktop
displays.

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To customize your drive settings for the best possible performance with the
WD SmartWare software, on the Drive Settings screen (see Figure 12 on page 29):

IF you want to . . . THEN click . . . AND see . . .

Create a custom name (label) Label “Specifying a Name For Your
that appears on the cover of Drive” on page 41
your My Passport drive,
Use a password to keep others Security “Password Protecting Your
from accessing the files on your Drive” on page 28.
drive,
Change your password, Security “Changing Your Password” on
page 31.
Remove password protection from Security “Turning Off the Drive Lock
your drive, Feature” on page 32.
Register your drive to receive free Registration “Registering Your Drive” on
technical support during the page 42.
warranty period and be kept up-to-
date on the latest WD products,
Perform routine drive diagnostics Diagnostics “Checking Drive Health” on
and status checks, page 46.
Specify an inactive time interval to Sleep Timer “Setting the Drive Sleep Timer”
turn off your drive, on page 43.
Erase your drive so you can return it Drive Erase “Erasing Your Drive” on
to service if you have implemented page 43.
password protection and then lost
or forgotten your password,
Enable (show) or disable (hide) the Virtual CD “Showing or Hiding the Virtual
virtual CD icon for your drive, CD Icon” on page 44

Specifying a Name For Your Drive

The custom label that you specify remains on your drive even when it is turned off or
disconnected from your computer.
To specify a name for your drive:
1. On the Drive Settings screen (see Figure 12 on page 29), click Label to display the
Label dialog:

2. Type your label in the Label box.

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3. Select or clear the Invert label check box to establish the label presentation that you
want—dark text against a light background, or vice versa.
4. Click Save Label Settings to apply the label to your drive.

Registering Your Drive

The WD SmartWare software uses your computer’s Internet connection to
register your drive. To register your drive to receive free technical support during the
warranty period and be kept up-to-date on the latest WD products:
1. Make sure that your computer is connected to the Internet.
2. On the Drive Settings screen (see Figure 12 on page 29), click Registration to
display the Register Drive dialog:

3. Type your first name in the First name box.

4. Type your last name in the Last name box.
5. Type your e-mail address in the E-mail address box.
6. Select your language in the Preferred language box.
7. Select or clear the Yes, I want to receive communication... check box to specify
whether or not you want to receive e-mail notifications about software updates,
product enhancements, and price discount opportunities.
8. Click Register Drive to register your drive.

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Setting the Drive Sleep Timer

The drive sleep timer turns off the power to your drive after a certain period of inactivity
to conserve power and minimize long-term wear on the drive.

To specify the inactivity period for the sleep timer:

1. On the Drive Settings screen (see Figure 12 on page 29), click Sleep Timer to display
the Set Sleep Timer dialog:

2. In the Sleep Timer box, select the inactivity time interval at which you want to turn
off the drive.
3. Click Set Timer to save and implement your sleep timer selection.

Erasing Your Drive

CAUTION! Erasing your drive permanently deletes all of the data on your drive.
Always make sure that you no longer need any of the data on your drive before
erasing the drive.

To erase your drive:

1. On the Drive Settings screen (see Figure 12 on page 29), click Drive Erase to display
the Erase Drive dialog:

2. Read the warning about the loss of data if you erase your drive.
3. Click the I understand check box to signify that you accept the risk.
4. Click Drive Erase to erase your drive.
Note: Erasing your drive removes your password. If you used a password to
protect your drive, you will need to do it again after erasing the drive. (See
“Password Protecting Your Drive” on page 28.)

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Showing or Hiding the Virtual CD Icon

Each WD SmartWare drive that you connect to your computer adds its own virtual CD
icon to your desktop display. Use the Virtual CD Settings dialog to enable (show) or
disable (hide) the virtual CD icon for your drive.
Note: Hiding the virtual CD icon also disables password protection for your
drive. If you disable (hide) the VCD, you will not be able to create a
password to protect your drive. Or, if you have already created a
password, you will not be able to disable (hide) the VCD until you remove
password protection.

1. On the Drive Settings screen (see Figure 12 on page 29), click Virtual CD to display
the Virtual CD Settings dialog:

2. Click:
• Enable VCD if you want to show the virtual CD icon
• Disable VCD if you want to hide the virtual CD icon
3. Click Apply VCD Settings to implement your selection.
4. As prompted, for your change to take effect, you must power cycle your My Passport
drive:
a. Disconnect the USB micro cable or FireWire cable from your drive.
b. Wait ten seconds.
c. Reconnect the USB micro cable or FireWire cable to your drive.
5. Check your desktop display to confirm the change.

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Uninstalling the WD SmartWare Software

1. Double-click the WD SmartWare virtual CD on the desktop or WD SmartWare in the
Applications list to display the following screen:

2. Click the Extras folder and then the WD SmartWare Uninstaller folder.
3. Double-click the WD SmartWare Uninstaller icon to display the WD SmartWare
Uninstall screen:

4. Click Uninstall.

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Checking Drive Health

17 The data files on your My Passport drive are important to you. The WD SmartWare
software has several built-in diagnostic tools to help make sure that your drive is
performing well. Run one of the following tests if you are concerned that your drive is not
operating properly:

Diagnostic Tool Description

Quick S.M.A.R.T. S.M.A.R.T. is a failure-prediction function that continuously monitors
Status Check key internal performance attributes of the drive. A detected increase in
drive temperature, noise, or read/write errors, for example, can
provide an indication that the drive might be approaching a serious
failure condition. With advanced warning, you could take
precautionary measures, like moving your data to another drive,
before a failure occurs.
The result of a quick S.M.A.R.T. status check is a pass or fail
evaluation of the drive's condition.
The S.M.A.R.T. status check completes within a second or two.
Quick Drive Test Your My Passport drive has a built-in Data Lifeguard diagnostic utility
that tests the drive for error conditions. The quick drive test checks
the drive for major performance problems.
The result of a quick drive test is a pass or fail evaluation of the drive's
condition.
The quick drive test can take several minutes to complete.
Complete Drive Test The most comprehensive drive diagnostic is the complete drive test. It
methodically tests each and every sector for error conditions, and
inserts bad-sector markers as
The complete drive test can take several hours to complete,
depending on the size and data configuration of your drive.

The best time to run the drive diagnostics and status checks is on a regular basis, before
you encounter any problems with your drive. And, because they are so fast, running the
quick S.M.A.R.T. status check and the quick drive test provides a high level of assurance
with minimal inconvenience. Then, run all three whenever you encounter disk error
conditions when backing up or retrieving files.
To run drive diagnostics and status checks:
1. On the Drive Settings screen (see Figure 12 on page 29), click Diagnostics to display
the Diagnostics dialog:

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2. Click the button for the test that you want to run:
• Quick SMART Status
• Quick Drive Test
• Complete Drive Test

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Using the Drive With Windows

18 Your My Passport drive is preformatted as a single HFS+J partition for compatibility with
Mac OS X operating systems. If you want, you can reformat it to NTFS for compatibility
with Windows operating systems. (You can also reformat a Windows drive to HFS+J.)

This chapter includes the following topics:

Reformatting the Drive

Installing on Windows XP
Installing on Windows Vista/Windows 7
Managing the Drive on Windows
Opening the WD SmartWare Software
Checking Status and Temperature
Monitoring Icon Alerts
Disconnecting the Drive Safely
Uninstalling the WD SmartWare Software
Getting Started Without WD SmartWare Software

Reformatting the Drive

CAUTION! Reformatting the drive erases all its contents. If you have already
saved files on the drive, be sure to back them up before reformatting it.

Go to support.wdc.com and:

Refer to Knowledge
Base Answer ID . . . For information about how to . . .
3633 Install, partition, and format an external hard drive in Windows Vista.
3645 Convert a Mac OSX GPT partition to an NTSF partition in Windows XP.
3647 Convert a Mac OSX GPT partition to an NTSF partition in Windows Vista.

Note: See “Troubleshooting” on page 56 for more information about reformatting

a drive.

After reformatting your drive for use with Windows, use the procedures in the following
sections.

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Installing on Windows XP
1. After you physically connect the drive as shown in Figure 1 on page 5, the Found
New Hardware Wizard screen displays (see Figure 13).

Figure 13. Found New Hardware Wizard

Click Cancel to bypass the wizard. The WD SmartWare software will install the
appropriate driver for the drive.
2. If Autorun (AutoPlay) is disabled on your computer, install the software manually:
a. Open My Computer.
b. Double-click the WD SmartWare virtual CD, which is listed under Devices with
Removable Storage:

Note: WD SmartWare software is provided in the form of a virtual CD (VCD) drive

on your My Passport drive. The VCD displays on your desktop and
behaves just like a physical CD. To view the contents of the VCD, such as
the documentation and some extra programs, right-click and select Open.

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The Welcome to WD SmartWare screen displays:

If a Flash Player is installed on your computer, the screen is animated.

c. Continue to “Getting Started With WD SmartWare Software” on page 9.
Note: If you do not want to install the WD SmartWare software, go to “Getting
Started Without WD SmartWare Software” on page 55 instead.

Installing on Windows Vista/Windows 7

After the drive is physically connected, depending on your computer setup, two or three
screens might pop up.

1. If Autorun (AutoPlay) is enabled on your computer:

a. On the Found New Hardware screen (see Figure 14), click Cancel.

Figure 14. Found New Hardware Screen

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b. On the AutoPlay screen (see Figure 15), click the Run WDSmartWare.exe
button.

Figure 15. AutoPlay Screen

The Welcome to WD SmartWare screen displays:

If a Flash Player is installed on your computer, the screen is animated.

c. Continue to “Getting Started With WD SmartWare Software” on page 9.
Note: If you do not want to install the WD SmartWare software, go to “Getting
Started Without WD SmartWare Software” on page 55 instead.

2. If Autorun (AutoPlay) is disabled on your computer:

a. If the Found New Hardware screen (Figure 14 on page 50) appears, click Cancel.

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b. Double-click the WD SmartWare virtual CD, which is listed under Devices with
Removable Storage:

Note: WD SmartWare software is provided in the form of a virtual CD (VCD) drive

on your My Passport drive. The VCD displays on your desktop and
behaves just like a physical CD. To view the contents of the VCD, such as
the documentation and some extra programs, right-click and select Open.

The Welcome to WD SmartWare screen displays:

If a Flash Player is installed on your computer, the screen is animated.

c. Continue to “Getting Started With WD SmartWare Software” on page 9.
Note: If you do not want to install the WD SmartWare software, go to “Getting
Started Without WD SmartWare Software” on page 55 instead.

Managing the Drive on Windows

After you have installed the WD SmartWare software (see “Getting Started With
WD SmartWare Software” on page 9), the WD SmartWare icon displays in the
Windows task bar:

Clicking the icon enables you to:

• Launch the WD SmartWare software

• Check the status and temperature of the drive
• Safely disconnect the drive
• Monitor alerts
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The following sections describe how to use the icon and other ways to do these things,
as well as how to unlock the My Passport drive using the virtual CD on the desktop.

Opening the WD SmartWare Software

When the WD SmartWare software is running in the background, you can open it in the
following ways:

• Click Start > (All) Programs > WD SmartWare > WD SmartWare.

• Double-click the WD SmartWare icon in the task bar.
Note: You can also right-click or left-click the WD SmartWare icon in the
task bar and select WD SmartWare.

The WD SmartWare Home screen displays:

In the Content Gauge for your computer’s hard drive, all of your files that are available for
backup are shown against a blue background in six categories where:

This file category Includes files with these extensions

Documents .doc, .txt, .htm, .html, .ppt, .xls, .xml, and other document
extensions
Mail .mail, .msg, .pst., and other mail extensions

Music .mp3, .wav, .wma, and other music extensions

Movies .avi, .mov, .mp4, and other movie extensions

Pictures .gif, .jpg, .png, and other picture extensions

Other Others that do not belong in the five main categories

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For a complete list of all included file extensions, search for Answer ID 3644 in the WD
Knowledge Base at http://support.wdc.com.

Checking Status and Temperature

Hover the pointer over the WD SmartWare icon in the system tray to display the
information:

Monitoring Icon Alerts

• If the WD SmartWare icon flashes green and white, the drive might be locked
or in a format that the WD SmartWare software does not understand (non-
Windows format in a Windows environment).
• If the WD SmartWare icon flashes red and white, the drive might be
overheated. Power down the drive and let it cool for 60 minutes. Power it back on,
and if the problem persists, contact WD Support.

Disconnecting the Drive Safely

CAUTION! To prevent data loss, close all active windows and applications before
shutting down or removing the drive.

1. Right-click the WD SmartWare iconin the system tray, and then click Safely
remove My Passport Studio USB HDD:

You might hear the drive power down as the Power LED flashes.
2. Wait for the LED to turn off before disconnecting the drive from the system.

Uninstalling the WD SmartWare Software

Use your operating system’s Add or Remove Programs function to uninstall the
WD SmartWare software from your computer.

Windows XP
1. Click Start > Control Panel.
2. Double-click Add or Remove Programs.
3. Select WD SmartWare and click Remove.
4. Click Yes at the Are you sure... prompt.

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Windows Vista or Windows 7

1. Click Start > Control Panel.
2. Double-click Programs and Features.
3. Click WD SmartWare or the WD SmartWare icon and click Uninstall/Change at the
top of the screen.
4. Click Yes at the Do you wish to proceed... prompt.

Getting Started Without WD SmartWare Software

If you do not install the WD SmartWare software, you can still use your My Passport as
an external hard drive. In this case, however, you will not be able to:
• Protect your data with automatic continuous backups (see “Backing Up Your
Computer Files” on page 17)
• Retrieve earlier versions of lost, or damaged files (see “Retrieving Backed Up
Files” on page 24)
• Secure you drive and all of the files on it with a password (see “Locking and
Unlocking Your Drive” on page 28)
• Customize your software and drive settings for the best possible performance
(see “Managing and Customizing Your Drive” on page 33)
• Check the operational condition of your drive with built-in diagnostic features (see
“Checking Drive Health” on page 46)
To forego these performance features and get started without installing the
WD SmartWare software:
1. Click Do Not Install on the Welcome to WD SmartWare screen to display the
Continue without installing WD SmartWare? prompt:

2. Click:
• Continue without Install if you still do not want to install the WD SmartWare
software.
• Go Back if you have changed your mind and do want to install the
WD SmartWare software. In this case, go to “Getting Started With
WD SmartWare Software” on page 9.

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Troubleshooting
19 If you have problems installing or using this product, refer to this troubleshooting section
or visit our support Web site at support.wdc.com and search our knowledge base for
more help.

This chapter includes the following topics:

Installing, Partitioning, and Formatting the Drive

Frequently Asked Questions

Installing, Partitioning, and Formatting the Drive

How to Answer ID
„ Install, partition, and format the drive in Windows XP and Vista 207, 3322
„ Install, partition, and format the drive to Mac OS X 10.4.11 and 10.5+ 287, 3323
„ Reformat from Mac GPT to Windows XP NTFS 3645
„ Reformat the drive from Mac GPT to Windows Vista NTFS format 3647
„ Obtain and reinstall the original software included with this product 1425
„ Format the drive to the FAT32 file system* 1364
„ Use the drive on a Mac and a PC simultaneously 291
*The FAT32 file system has a maximum individual file size of 4 GB and cannot create partitions larger than 32 GB in Windows.
However, Windows users can overcome these file size limitations by formatting the drive to NTFS using the Disk Management
utility. See answer ID 1287 at support.wdc.com and article IDs 314463 and 184006 at support.microsoft.com for further details.
To create partitions larger than 32 GB in FAT32 when reformatting the drive, download the External USB/FireWire FAT32 For-
matting Utility from support.wdc.com/download.

Frequently Asked Questions

Q: Why does the drive not power up?
A: Be sure the drive is plugged in to a power source. A special cable might be needed for computers with
limited bus power. For more information in the U.S., visit our Web site at store.westerndigital.com.
Outside the U.S., contact WD Technical Support in your region.

Q: Why is the drive not recognized under My Computer or on the computer desktop?
A: If your system has a USB 2.0 PCI adapter card, be sure that its drivers are installed before connecting
your WD USB 2.0 external storage product. The drive is not recognized correctly unless USB 2.0 root
hub and host controller drivers are installed. Contact the adapter card manufacturer for installation
procedures.

Q: Why won't my computer boot when I connect my USB drive to the computer before booting?
A: Depending on your system configuration, your computer may attempt to boot from your WD portable
USB drive. Refer to your system’s motherboard BIOS setting documentation to disable this feature or
visit support.wdc.com and see Knowledge Base answer ID 1201. For more information about booting
from external drives, refer to your system documentation or contact your system manufacturer.

Q: Why is the data transfer rate slow?

A: Your system may be operating at USB 1.1 speeds due to an incorrect driver installation of the USB 2.0
adapter card or a system that does not support USB 2.0.

Q: How do I determine whether or not my system supports USB 2.0?

A: Refer to your USB card documentation or contact your USB card manufacturer.
Note: If your USB 2.0 controller is built in to the system motherboard, be sure to install the
appropriate chipset support for your motherboard. Refer to your motherboard or
system manual for more information.

Q: What happens when a USB 2.0 device is plugged into a USB 1.1 port or hub?
A: USB 2.0 is backward-compatible with USB 1.1. When connected to a USB 1.1 port or hub, a USB 2.0
device operates at the USB 1.1 full speed of up to 12 Mbps.
If your system includes a PCI slot, you can achieve Hi-Speed USB transfer rates by installing a USB 2.0
PCI adapter card. Contact the card manufacturer for installation procedures and more information.

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Installing an SES Driver

A
1 Should you decide not to install the WD SmartWare software, you must have an SES
driver installed on computers running Windows to keep the hardware popup wizard from
displaying every time you connect your My Passport drive to your computer.
Note: The SES Driver is installed automatically if you install the WD SmartWare
software or if you clicked Do Not Install on the Welcome to
WD SmartWare screen (see “Getting Started Without WD SmartWare
Software” on page 55.

The following topics are included in this appendix:

Windows XP
Windows Vista
Windows 7

Windows XP
After you physically connect the drive as shown in Figure 1 on page 5, the Found New
Hardware screen displays.

Installing the Driver Automatically

To install the SES driver automatically, your computer must be connected to the Internet.
Note: If Autoplay is enabled, two extra screens may display at the same time as
the Found New Hardware screen. Close those two screens.

1. On the Found New Hardware screen, select Yes this time only to allow Windows to
connect to Windows Update:

2. Click Next.

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3. Select Install the software automatically and click Next.

4. When installation is complete, click Finish.

INSTALLING AN SES DRIVER – 58

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Installing the Driver Manually

If your computer is not connected to the Internet, you can install the driver manually.
1. On the Found New Hardware Wizard, select No, not this time and click Next.

2. On the next screen, select Install from a list or specific location and click Next.

3. Browse to My Computer:
a. Double-click the WD SmartWare VCD drive.
b. Double-click the Extras folder.
c. Select WD SES Device Driver.

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d. Click Next.

4. When installation is complete, click Close.

Windows Vista
After you physically connect the drive as shown in Figure 1 on page 5, two or three
screens might pop up, depending on your computer setup.

Installing the Driver Automatically

To install the SES driver automatically, your computer must be connected to the Internet.
Note: If Autoplay is enabled, two extra screens might display at the same time as
the Found New Hardware screen. Close those two screens.

INSTALLING AN SES DRIVER – 60

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1. On the Found New Hardware screen, click Yes, search online this time only.

The driver is automatically installed.

Installing the Driver Manually

You might want to install the SES driver manually, for example, if you computer is not
connected to the Internet.
Note: If Autoplay is enabled, two extra screens might display at the same time as
the Found New Hardware screen. Close those two screens.

1. On the New Found Hardware - WD SES Device wizard screen, click Locate and
install driver software.

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2. On the next Found New Hardware - WD SES Device wizard screen, click Don’t
search online.

3. On the next screen, click I don’t have the disc. Show me other options.

4. Browse to Computer:
a. Double-click the WD SmartWare VCD drive
b. Double-click the Extras folder
c. Select WD SES Device Driver.
d. Click Next.

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5. When the installation is complete, click Close.

Windows 7
After you physically connect the drive as shown in Figure 1 on page 5, you can install the
SES driver.
1. Open All Programs and click Computer > Manage.

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2. Under Computer Management (Local), click Device Manager > Unknown Device
and right-click Update driver software.

3. Click Browse my computer for driver software.

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4. Browse to Computer, double-click the WD SmartWare VCD drive, double-click the

Extras folder, and select WD SES Device Driver. Click Next.

5. When installation is complete, click Close.

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Compliance and Warranty Information

B
1 This appendix includes the following topics:
Regulatory Compliance
Environmental Compliance (China)
Warranty Information

Regulatory Compliance

FCC Class B Information

This device has been tested and found to comply with the limits of a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This unit
generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio or television
reception. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and on, you are
encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
• Consult the dealer or an experienced radio/television technician for help.
Any changes or modifications not expressly approved by WD could void the user’s
authority to operate this equipment.

ICES-003/NMB-003 Statement
Cet appareil numérique de la classe B est conforme à la norme ICES-003 du Canada.
This device complies with Canadian ICES-003 Class B.

Safety Compliance
Approved for US and Canada. CAN/CSA-C22.2 No. 60950-1, UL 60950-1: Safety of
Information Technology Equipment.
Approuvé pour les Etats-Unis et le Canada. CAN/CSA-C22.2 No. 60950-1, UL 60950-1:
Sûreté d'équipement de technologie de l'information.

CE Compliance For Europe

Marking by the CE symbol indicates compliance of this system to the applicable Council
Directives of the European Union, including the EMC Directive (2004/108/EC) and the
Low Voltage Directive (2006/95/EC). A “Declaration of Conformity” in accordance with
the applicable directives has been made and is on file at Western Digital Europe.

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KCC Notice (Republic of Korea only)

Class B Device 1 Please note that this device has been approved for non-business
purposes and may be used in any environment, including residential areas.

Environmental Compliance (China)

Warranty Information

Obtaining Service
WD values your business and always attempts to provide you the very best of service. If
this Product requires maintenance, either contact the dealer from whom you originally
purchased the Product or visit our product support website at support.wdc.com for
information on how to obtain service or a Return Material Authorization (RMA). If it is
determined that the Product may be defective, you will be given an RMA number and
instructions for Product return. An unauthorized return (i.e., one for which an RMA
number has not been issued) will be returned to you at your expense. Authorized returns
must be shipped in an approved shipping container, prepaid and insured, to the address
provided on your return paperwork. Your original box and packaging materials should be
kept for storing or shipping your WD product. To conclusively establish the period of
warranty, check the warranty expiration (serial number required) via support.wdc.com.
WD shall have no liability for lost data regardless of the cause, recovery of lost data, or
data contained in any Product placed in its possession.

Limited Warranty
WD warrants that the Product, in the course of its normal use, will for the term defined
below, be free from defects in material and workmanship and will conform to WD’s
specification therefor. The term of your limited warranty depends on the country in which
your Product was purchased. The term of your limited warranty is for 2 years in the
North, South and Central America region, 2 years in the Europe, the Middle East and
Africa region, and 3 years in the Asia Pacific region, unless otherwise required by law.
The term of your limited warranty period shall commence on the purchase date
appearing on your purchase receipt. WD shall have no liability for any Product returned if
WD determines that the Product was stolen from WD or that the asserted defect a) is not
present, b) cannot reasonably be rectified because of damage occurring before WD
receives the Product, or c) is attributable to misuse, improper installation, alteration
COMPLIANCE AND WARRANTY INFORMATION – 67
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(including removing or obliterating labels and opening or removing external enclosures,

unless the product is on the list of limited user-serviceable products and the specific
alteration is within the scope of the applicable instructions, as found at
support.wdc.com), accident or mishandling while in the possession of someone other
than WD. Subject to the limitations specified above, your sole and exclusive warranty
shall be, during the period of warranty specified above and at WD’s option, the repair or
replacement of the Product.
The foregoing limited warranty is WD’s sole warranty and is applicable only to products
sold as new. The remedies provided herein are in lieu of a) any and all other remedies
and warranties, whether expressed, implied or statutory, including but not limited to, any
implied warranty of merchantability or fitness for a particular purpose, and b) any and all
obligations and liabilities of WD for damages including, but not limited to accidental,
consequential, or special damages, or any financial loss, lost profits or expenses, or lost
data arising out of or in connection with the purchase, use, or performance of the
Product, even if WD has been advised of the possibility of such damages. In the United
States, some states do not allow exclusion or limitations of incidental or consequential
damages, so the limitations above may not apply to you. This warranty gives you
specific legal rights, and you may also have other rights which vary from state to state.

COMPLIANCE AND WARRANTY INFORMATION – 68

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Index F
FCC Class B information 66
A File
Accessories, optional 2 categories, defined 53
history, drive setting 39
B history, screen 23
Backup Formatting the drive 56
about backing up files 17 Full Media Scan 46
files content box 20, 21
procedure 19, 20 H
screen 18 Handling precautions 4
Box contents 2 Hardware 2

C I
Cables 2 ICES-003/NMB-003 compliance 66
CAUTION Indicator light 3
about erasing the drive 43 Info/online help, viewing 12
about lost passwords 28 K
about preventing data loss when dis- Kit contents 2
connecting 35, 54
about your unlocked drive 29 L
China RoHs 67 Label, specifying 41
Compatibility with operating systems 3 Launching WD SmartWare software 33
Compliance 66 LED indicator 3
Converting drive format 56 LEDs
Creating a password 28 lock indicator 4
Limited Warranty 67
D
Diagnostics drive setting 41 M
Dismounting drive 35 Mail file category, defined 53
Documents file category 53 Micro cables 2
Drive Movies file category, defined 53
diagnostics and status checks 46 Music file category, defined 53
eraser, setting 41
handling precautions 4 O
label 41 Online help, viewing 12
sleep timer 43 Operating systems 3
Drive formats 3 Other file category, defined 53
Drive Settings P
diagnostics 41 Password protecting your drive 28
drive eraser 41, 43 CAUTION about lost passwords 28
file history 39 Performance enhancement 7
label 41 Physical description 3
registration 41, 42 Pictures file category, defined 53
security 28, 41 Precautions for handling 4
sleep timer 41, 43 Preferences options, setting 40
E Preferences software setting 39
Environmental compliance, China 67 Product features 1
Erase Drive screen 43, 44 Product registration 4
Erasing the drive 43 Q
CAUTION about erasing the drive 43 Quick Diagnostic Self-test 46

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R unlocking the drive from 30

Reformatting the drive 3, 48
W
Register Drive screen 42
Warranty 67
Registering your drive 4, 42
WD +TURBO 7
Registration drive setting 41
WD Service 67
Regulatory compliance 66
WD SmartWare 6
Restarting WD SmartWare software 33
WD SmartWare icon
Retrieve
Windows 33
about retrieving files 24
Windows
folder, software setting 39
disconnecting a drive 54
folder, specifying 39
drive overheating 54
procedure 24, 27
flashing icon alerts 54
RoHS 67
status check 53
S temperature check 53
Safety compliance 66 uninstalling WD SmartWare software
Security drive settings 41 54
Serial number 36 Windows Vista/Windows 7
Service 67 installing drive on 50
Set Windows XP
preferences screen 40 installing drive on 49
retrieve folder screen 39
sleep timer screen 43
Setting the drive sleep timer 43
Sleep Timer drive setting 41
SMART Status Check 46
Software Settings
preferences 39, 40
retrieve folder 39
system throttling 39
Space available 36
Status check 36
System
file category, defined 12, 19
throttling software setting 39
System compatibility 3
U
Unlocking manually
Mac in sleep mode 38
WD SmartWare not available 37
Unlocking the drive 29, 37
from the virtual CD 38
with the WD SmartWare software 30
without the WD SmartWare software
30
V
Virtual CD
definition 6
dismounting 36
icon, showing and hiding 41, 44

INDEX – 70
Information furnished by WD is believed to be accurate and reliable; however, no responsibility is assumed by WD for its use
nor for any infringement of patents or other rights of third parties which may result from its use. No license is granted by
implication or otherwise under any patent or patent rights of WD. WD reserves the right to change specifications at any time
without notice.
Western Digital, WD, and the WD logo are registered trademarks; and My Passport, WD SmartWare, and Data Lifeguard are
trademarks of Western Digital Technologies, Inc. Other marks may be mentioned herein that belong to other companies.
© 2009 Western Digital Technologies, Inc. All rights reserved.

Western Digital
20511 Lake Forest Drive
Lake Forest, California 92630 U.S.A.

© 2009 Western Digital Technologies, Inc. All rights reserved.

4779-705040-A00 Dec 2009