LILY MUSENGWA

600 DRAKE STREET, BENTONVILLE, AR 72712

EDUCATION
BACHELOR OF SCIENCE IN EMERGENCY MANAGEMENT EXPECTED MAY 2020
BACHELOR OF ARTS IN CULTURAL AND GEOSPATIAL STUDIES EXPECTED MAY 2020
ARKANSAS TECH UNIVERSITY, RUSSELLVILLE, AR
• Minor in Geography
• Minor in Anthropology
Domestic Exchange: Studied at the University of Massachusetts Amherst and Smith College for one year.
Relevant Courses: Project Management, Grassroots Community Organizing, GIS Planning Applications, Public
Policy and Politics, Disaster Relief and Recovery, Preparedness and Response Operations, Mitigation and
Continuity Operations, Information Technology in Emergency Management, Safety, Ethical and Legal Issues in
Emergency Management, and American Government.

SKILLS/CERTIFICATIONS
• Proficient in GIS: ArcGIS Pro, ArcMap, ArcGIS Online (including Story Maps, Operations
Dashboards & Applications)
• Basic Life Support (CPR and First Aid)
• FEMA IS-Course Certifications:
▪ FEMA IS Professional Development Series ▪ IS-235 Emergency Planning
▪ IS-2900 National Disaster Recovery Framework (NDRF) ▪ ICS-200 ICS for Single Resources and Initial Action Incident
▪ IS-2700 National Mitigation Framework ▪ IS-103 Geospatial Information System Specialist
▪ IS-2600 National Protection Framework ▪ ICS-100 Intro to Incident Command System
▪ IS-2500 National Prevention Framework ▪ IS-62 Homeland Security GeoCONOPS in Use
▪ IS-2000 National Preparedness Goal and System Overview ▪ IS-61 Homeland Security GeoCONOPS for Planners & Decision Makers
▪ IS-800 National Response Framework ▪ IS-60 The Homeland Security GeoCONOPS in Depth
▪ IS-700 Intro National Incident Management System (NIMS) ▪ IS-42 Social Media in Emergency Management
▪ IS-317 Intro Community Emergency Response Team (CERT) ▪ IS-33 FEMA Initial Ethics Orientation 2018
▪ IS-244 Developing and Managing Volunteers ▪ IS-5 Intro to Hazardous Materials
▪ IS-242 Effective Communication ▪ IS-3 Radiological Emergency Management
▪ IS-241 Decision Making and Problem Solving ▪ IS-120 Intro to Exercises
▪ IS-240 Leadership and Influence ▪ IS-230 Fundamentals of Emergency Management
• Proficient in Microsoft: Word, Excel, Power Point, Outlook, and Publisher
• Social Media Expertise: Business Facebook and Instagram
• CERT (Community Emergency Response Team) Certification

PROFESSIONAL INTERNSHIPS
EMERGENCY OPERATIONS CENTER - SUMMER INTERN 06/2019-08/2019
WALMART HOME OFFICE | BENTONVILLE, AR
Overall Project: implement GIS and Esri into the daily operations of the Walmart EOC.
• Created numerous: GIS maps, Operations Dashboards, Story Maps, and Esri Applications to improve
situational awareness and the flow of information. Including the following:
o Supported responders and prepared Executive briefings during the Walmart El Paso Domestic
Terrorism event by creating a story map with up-to-date information about the event.
o Produced Dashboards and Story Maps for information sharing and executive summaries for
Hurricane Barry in Louisiana, Earthquakes in Ridgecrest, California, Peru, and Chili, Typhoons in
China, Japan, and Taiwan, and wildfires in California.
 o Created a dashboard that displays automatically updated data on violence related crimes and
threats of violence reported in Walmart stores around the country.
o Developed a Situation Report story map used daily by Crisis Managers and the ESF’s that has up-
to-date information on current situations.
o Created a web application used by Crisis Managers, that will allow them to pull the number of
stores that are affected by any given event and measure the distance from an event to a facility.
o Created other story maps, applications, and dashboards as needed.
• Presented projects in front of more than 80 people.
• Trained full-time associates in the EOC on how to use/make the maps and applications effectively.
RESPONSE AND RECOVERY INTERN 01/2019-05/2019
ARKANSAS DIVISION OF EMERGENCY MANAGEMENT (ADEM) | NORTH LITTLE ROCK, AR
Overall Project: implement GIS into the daily operations of the ADEM.
• Started a GIS (Geographic Information Systems) program for the ADEM.
• Created maps of counties for data/capability sharing of emergency services around Arkansas.
• Supported responders/made maps of the Bella Vista Stump Dump Fire State Disaster Area site.
GEOGRAPHIC INFORMATION SYSTEMS INTERN 07/2014-08/2014
BENTON COUNTY ASSESSOR’S OFFICE | BENTONVILLE, AR
Overall Project: worked to digitize historic plats using ArcMap and ArcGIS software.
• Digitized over 230 historic plats using ArcGIS software. Indexed and cataloged plot scans.

PROFESSIONAL EXPERIENCE
ASSISTANT CENTER DIRECTOR 05/2018-05/2020
CODE NINJAS BENTONVILLE | BENTONVILLE, AR
• Creates employee schedules, conducts trainings and staff interviews, conducts tours, teach kids to code
• Social media: create online ads, respond to messages/questions, post to business Facebook/ Instagram
TEAM MEMBER - BARISTA/BOOKSELLER 03/2015-01/2020
BARNES AND NOBLE | ROGERS, AR
• Customer Service – conflict resolution, cashier, helping customers find books, prepared food and drinks
RESIDENT ASSISTANT 08/2017-05/2018
ARKANSAS TECH UNIVERSITY RESIDENCE LIFE | RUSSELLVILLE, AR
• Responded to incidents including: several medical emergencies, a fire, a suicide intervention, roommate
conflicts. Kept residents safe and planned events.

ACADEMIC/COMMUNITY INVOLVEMENT
RESEARCH INTERN 09/2019-12/2019
EMILY DICKINSON MUSEUM – REPLENISHING THE SHELVES PROJECT | AMHERST, MA
• Researched books on Emily Dickinson’s bookshelf and created object guides for museum goers.
FUNDRAISING CHAIR 10/2018-05/2019
NATIONAL SOCIETY OF LEADERSHIP AND SUCCESS (NSLS) – ATU | RUSSELLVILLE, AR
• Part of the founding chapter of NSLS at ATU, the largest RSO on campus. Raise money for the club.
CONFERENCE PLANNING TEAM 06/2018-10/2018
JAMES LEE WITT EMERGENCY MANAGEMENT CONFERENCE – ATU | RUSSELLVILLE, AR
• Helped plan and support the planners of the James Lee Witt Emergency Management Conference.
ACTIVE MEMBER
RED CROSS ON-CAMPUS – ATU 01/2017-05/2019
COLLEGE DEMOCRATS – ATU AND UMASS AMHERST 09/2016-05/2020
CERT (COMMUNUTY EMERGENCY RESPONSE TEAM) CLUB –ATU -- TREASURER 09/2017-05/2019